Oneida Healthcare Patient Services Directory

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PATIENT SERVICES DIRECTORY

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ONEIDA HEALTHCARE

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Welcome Welcome Message Message from from the the CEO CEO

Welcome Patient, Welcome Patient, This patient services directory was developed to provide you with information regarding your hospitalization Thisimportant patient services directory was developed to provide at you Oneida Healthcare.

Pleaseregarding take time your to review this booklet with important information hospitalization at in its entirety as it will benefit and help Oneida Healthcare.

Pleaseyou take time to make reviewyour this experience booklet in with us a more positive one. its entirety as it will benefit you and help make your experience with us a more positive one.

During your hospitalization, all OHC staff will do our best to During your hospitalization, OHC staffhealthcare will do ourexperience. best to provide you with high qualityall and a safe provide you with high quality safe healthcare We are extremely grateful thatand youa chose us for yourexperience. care and We are extremely grateful that you chose us for your carebeand we will do what we can to make that care the best it can so we will do what we can to make that care the best it can be so that you will not hesitate to choose us for other services offered that you will not hesitate to choose us for other services offered in our “Circle of Care”. in our “Circle of Care”.

IfIfyou your you require require things things during during your your hospitalization hospitalization to to make make your stay more comfortable and enhance the recovery from your stay more comfortable and enhance the recovery from your illness, illness, please please ask. ask. Our Ourgoal goalisistoto“always” “always”meet meetyour yourpatient patient care needs. care needs. hopeyou you recover recover quickly quickly from from the the illness illness that that brought you IIhope tous usand and that that you you enjoy enjoy good good health health moving moving forward. Please Please to know that that we we are are always always here here for you and look forward to know providing you with Exceptional Care…Always. providing you with Exceptional Care…Always.

Sincerely, Sincerely,

GeneF. F. Morreale Morreale Gene President && CEO CEO President

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Table of of Contents Contents Table Table of Contents Valuables.............................................. 10 Welcome Message.................. 2 Welcome Message...................2 Welcome Message...................2 Admission Admission Information Information Directions...............................................

4 Admission Information Directions ............................................

4 Admission...............................................

55 Directions ............................................

4 Admission ...........................................

Medication Reconciliation: Admission ...........................................

5 Medication Reconciliation: WhyMedication it’s so important..............................

6 Why itʼs so important .......................... 6 Reconciliation: Why itʼsRegistration so important .......................... 6 Online .............................

Online and Registration .............................

Patient Visitor Information6

Patient and Visitor Information

ATM ....................................................... 7 Patient and Visitor Information ATM ....................................................

Balloons. ................................................. 7 7 ATM ....................................................

Balloons .............................................. 7 Billing...................................................... 7 Balloons .............................................. 7 Billing ..................................................

Cafeteria.................................................

7 Billing ..................................................

Cafeteria ............................................. 7 Cellular Phones......................................

77 Cafeteria .............................................

Cellular Phones ..................................

Discharge...............................................

77 Cellular Phones ..................................

Discharge ............................................

FireFire Safety..............................................

88 Discharge 7 Safety............................................ ..........................................

Fire Shop Safety ..........................................

Gift .............................................

Hospital Security....................................

88 Gift Shop .............................................

Hospital Security .................................

Infection Prevention................................ 8 8 HospitalResources/Interpreters..........

Security .................................

Infection Prevention ............................

Language 88 Infection Prevention ............................

Language Resources/Interpreters ...... 8 Lost and Found...................................... 9 Language Resources/Interpreters ...... 8 Lost and Found ...................................

9 No Scent Policy...................................... 9 LostScent and Found No Policy................................... .................................. 9 Privacy. ...................................................

99 No Scent Policy ..................................

Privacy ...............................................

Rapid Response Team...........................

99 Privacy ...............................................

Rapid Response Team .......................

Room Information...................................

99 Rapid Response .......................

Room InformationTeam ...............................

Room Information ...............................

Smoking .............................................

Smoking.................................................

99 Smoking .............................................

Spiritual Religious Care .............

Spiritual andand Religious Care...................

99 Spiritual Religious Care .............

Organ & and Tissue Donation ...................

Organ & Tissue Donation.......................

99 Organ .................................................. & Tissue Donation ................... 9 Taxis Taxis ...................................................... 9 Taxis ..................................................

9 Telephones, TV and Wireless Telephones, TV and Wireless Access ..............................................

10 Telephones, TV and Wireless Access..................................................

1010 Access ..............................................

Valuables .......................................... 10 Visiting Hours....................................... 10 Valuables ..........................................

Visiting Hours ................................... 10 Photography.........................................

10 Visiting Hours..................................... ................................... 10 Photography Website.

10 Photography ..................................... 10 Website................................................ ............................................

Website ............................................ 10

Patient PatientCare CareServices Services Patient Care Services After-HoursCare..................................

Care............................... 11 After-Hours 11 After-HoursServices.............................

Care...............................

Laboratory Services .......................... 11 Laboratory 11 Laboratory Services .......................... 11 Lullaby Center ...................................

12 Lullaby Center...................................... 12 Lullaby Center ...................................

12 Maternal Health Center .................... 13 Maternal Health Center........................ 13 Maternal Health Center .................... 13 Sleep Center .....................................

14 Sleep 14 SleepCenter........................................

Center ..................................... 14 Neurology .........................................

Neurology.............................................

14 Neurology .........................................

14 Rehabilitation Center Rehabilitation Center & Extended Care Facility .................. 15 Rehabilitation Center &Extended Extended CareFacility......................

Facility .................. 15 Management ...................... &Diabetes Care 15 Diabetes Management ......................

15 Home Medical Equipment .................

18 Diabetes Management......................... 15 HomeMedical Medical Equipment................. 18 Audiology ..........................................

Home Equipment....................

18 Audiology ..........................................

18 Patient Portal .................................... 19 Audiology ............................................. 18 Patient Portal .................................... 19 Patientof Portal .......................................

19 Circle Care .................... 16-17

Circle of Care .................... 16-17 Physician ......... 20-21 Circle of Practices Care..................

16-17 Physician Practices ......... 20-21 Physician Practices........ 20-21 Giving .....................................22 Giving .....................................22 Giving .................................. 22 Community Supporters.........23 Community CommunitySupporters.........23 Supporters....... 23

Please note: We are constantly changing to meet your needs.

Please note: We are constantly changing to meet your needs.

Information presented here may be subject to change.

Please note: We are constantly changing to meet your needs.

Information presented here may be subject to change.

Information presented here may be subject to change. www.oneidahealthcare.org • Page 3 www.oneidahealthcare.org • Page 3 www.oneidahealthcare.org • Page 3

Admission Information Admission Information

Directions

Directions

Oneida Healthcare is located on NYS Route 5.

Oneida Healthcare is located on NYS Route 5.

From Rt. 5 WEST

From Rt. 5 WEST Merge onto Hospital Merge onto Hospital Campus Campus Follow Signs

Follow Signs

From Rt. 5 EAST

From Rt. 5 EAST Left on Seneca St. Left on Seneca St.

Right on Wayland-Smith Dr.

Right onFollow Wayland-Smith Dr. Signs Follow Signs

Patient Drop-Off and Pick-Up is at the Main Entrance (Circular Drive) Patient Drop-Off and Pick-Up is at the Main Entrance (Circular Drive) Emergency & Same-Day Surgery Patients: Please park in the designated Emergency or & “Handicap” Same-Day parking Surgeryspaces Patients: park inauthorization). the designated “Patient/ED” (withPlease appropriate “ED/Outpatient” or “Handicap” parking spaces (with appropriate authorization).

Visitors: Please park in the designated lot directly across the street from Visitors: Please park in the designated lot directly across the street from the the main entrance in the “Handicap” spaces adjacent to the Main Entrance main entrance or inorthe “Handicap” spaces adjacent to the Main Entrance circle circle(with (withappropriate appropriate authorization). authorization).

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Your Admission Day Your Admission Day Admission Admission

All personal information will be considered strictly confidential. It is important that you All personal information will be considered confidential. It is important that you make staff aware if you have a Health Care strictly Directive. make staff aware if you have a Health Care Directive.

What to Bring What to Bring

1. Photo ID 1. Photo ID 2. Health Insurance information 2. Health Insurance information 3. A list of medications and dosage. A list of any allergies.

3. A list of medications and dosage. A list of any allergies.

Health Care Proxy Health Care Proxy

The New York State Health Care Proxy Law allows you to appoint someone you trust – The New York State Health Care Proxy Law allows you to appoint someone you trust – for example, a family member or close friend – to make health care decisions for you if for example, a family member or close friend – to make health care decisions for you if you lose the ability to make decisions for yourself. you lose the ability to make decisions for yourself.

Electronic Patient Identification Bracelet Electronic Patient Identification Bracelet

This Thisbracelet braceletwill willbe beplaced placedon onyour yourwrist wristwhen whenyou youare areadmitted. admitted.Bar-coded Bar-codedpatient patientidentification wristbands provide accurate identification of name and date of birth as well identification wristbands provide accurate identification of name and date of birth asas well improved quality and and safety of medication administration. as improved quality safety of medication administration.

Personal PersonalItems Items

The The hospital hospital provides provides personal personal care care kits kits for for the the convenience convenience of of our our patients. patients. They They include include aatoothbrush, toothbrush,toothpaste, toothpaste,comb, comb,body bodywash washand andbody bodylotion. lotion.Please Pleasedo donot notbring bringpajamas, pajamas, nightgowns, gowns,bathrobes bathrobesororslippers. slippers. night

Room RoomAssignments Assignments Ourhospital hospitalprovides providesprivate privaterooms roomstotoour ourpatients patientsunder undernormal normalcircumstances. circumstances.

Our

WhatNot Notto toBring Bring What

Pleasedo donot notbring: bring:valuable valuable papers papers or or documents, documents, scented Please scented personal personal care care products, products, items of sentimental value, jewelry or expensive clothing, large amounts of items of sentimental value, jewelry or expensive clothing, large amounts ofcash, cash,alcoholic alcoholic beverages,TV-VCRs, TV-VCRs, radios, radios, or or plug-in plug-in appliances appliances unless beverages, unless otherwise otherwise approved approvedby bystaff. staff.

Illegal drugs and weapons of any kind are strictly forbidden in our facilities and will be Illegal drugs and weapons of any kind are strictly forbidden in our facilities and will be imimmediately reported to local enforcement. mediately reported to local lawlaw enforcement.

The hospital will not accept responsibility The hospital will not accept responsibility for patients’ personal items and valuables. for patients’ personal items and valuables.

A convenient touch screen information kiosk is located in the hospital main lobby.

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Medication Reconciliation:

Why it’s so important It is extremely important that we are able to coordinate the medications that you will be taking at the hospital with those you are currently taking at home. Often a patient has several healthcare providers and it is difficult to maintain a current list. Medication Reconciliation is the process of comparing a patient’s medication orders in the hospital to all of the medications that the patient is taking at home. This might include prescriptions or sample medications, vitamins, herbal medicines and over-the-counter or other drugs.

This reconciliation is done to avoid medication errors such as omissions, duplications, dosing errors, or drug interactions.

How it Works

• When you are admitted to the hospital, the nursing staff collects or verifies a complete list of current medications, including dose and how often taken.

• This list is placed in the patient chart and also prints out in the hospital pharmacy.

• A pharmacist compares this list with the medication orders the physician has written for you.

• Any discrepancies are identified and brought to the physician’s attention.

• This process is repeated at discharge.

We need to know the name of everything you take!

Insurance Marketplace:

An Oneida Healthcare Certified Application Counselor is here to help!

The Affordable Care Act, also known as “Obama Care,” is a source of considerable confusion. Oneida Healthcare wants to ensure that you are knowledgeable and informed when it comes to understanding your billing and insurance responsibilities. We now have a specially trained Certified Application Counselor (CAC) who can explain the changes and how they will affect each patient’s individual situation. We are trained to help you:

• Choose the health insurance plan that fits your budget and needs

• Determine your eligibility

• Identify any subsidies that may be available to help you pay for insurance

• Enroll you in the plan of your choice through the Marketplace, including Medicaid, Healthy NY, Child Health Plus, Family Health Plus or a Qualified Exchange Plan.

Patients who would like to schedule a private, one on one appointment with a CAC (Certified Application Counselor) at Oneida Healthcare can call 315-361-2230. Please be advised that appointments may take upwards of one hour and we cannot accommodate walk-ins due to the time commitment required for personalized results. Our Certified Application Counselor is available Monday to Friday from 8:00 am - 4:00 pm.

Please thoroughly read our “Patient Financial Policy” online at www.oneidahealthcare.org.

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ATM ATM

Patient and and Visitor Visitor Information Information Patient

ATMs ATMsare areavailable availablefor foryour yourconvenience. convenience.There Thereisisone oneATM ATMininthe thecafé caféarea areaand andanother located just off the elevator on the first floor. another located just off the elevator on the first floor.

Balloons Balloons

Since latex balloons can cause allergic reactions in some people, we ask that no latex Since latex balloons can cause allergic reactions in some people, we ask that no latex balloons be brought onto the premises. balloons be brought onto the premises.

Billing Billing We try to make it as easy as possible for you to navigate the healthcare system and that

We try toinforming make it as as the possible formedical you to navigate includes youeasy about price of services the we healthcare provide, assystem well as and the that includes informing you about the price of medical services we provide, as well as the Health Plans that we participate with and the names and billing contact information of Health Plans that we participate with and the names and billing contact information of our ourcontracted/affiliated contracted/affiliatedproviders. providers.So Sothat thatyou’re you’reaware awareofofyour yourfinancial financialobligation obligationwhen when seeking seekingservices servicesatatOneida OneidaHealthcare, Healthcare,please pleaseread readour ourPatient PatientFinancial FinancialPolicy Policyon onthe the webatatwww.oneidahealthcare.org/patient-financial-policy www.oneidahealthcare.org/patient-financial-policyororfor forquestions questionsabout aboutyour yourbill bill web please contact our Customer Service Representatives between the hours of please contact our Customer Service Representatives between the hours of 9:00 am - 3:00 pm Monday – Friday at 315-361-2087.

9:00 am - 3:00 pm Monday - Friday at 315-361-2087.

Cafeteria Cafeteria

TheCafeteria Cafeteriaisisopen openfrom from7:00am 7:00am- -6:30pm 6:30pmatatthe theStation StationBreak BreakCafé Café&&Grill.

Grill.Hot Hotand and cold The foodfood is also available in several vending machines 24 hours per per day.day.

They are are located cold is also available in several vending machines 24 hours They on the first floor outside the café, the third floor near the Lullaby Center Center and theand fourth located on the first floor outside theoncafé, on the third floor near the Lullaby floor in the waiting room. the fourth floor in the waiting room.

Cellular CellularPhones Phones

Cell Cellphone phoneuse useisisallowed. allowed.We Weask askthat thatyou youlimit limityour youruse usetotothe themore moreprivate privatewaiting waiting areas rather than public hallways and patient care areas. areas rather than public hallways and patient care areas.

Discharge Discharge

When the doctor feels you are ready to go home, your release from the hospital will When the doctor you areyour ready to go home, your release fromwritten the hospital will be be discussed with feels you. Before discharge, the nurse will review discharge discussed with you.

Before your discharge, the nurse will review written discharge instructions from your surgeon about diet, activity, medications, and any other information instructions from your surgeon about diet, activity, medications, other information specific to your recovery.

It is very important that you understandand all ofany these instructions. specific to your recovery. It is very important that you understand all of these instructions.

If you are unsure of anything, please ask your nurse or doctor.

If you are unsure of anything, please ask your nurse or doctor.

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Fire Safety

You may hear one of our regular fire drills during your hospital stay. When you hear the fire alarm, please return to your room. We will inform you should any action become necessary.

If you are in the Hospital Cafeteria, please stay there until the all clear signal is given.

Elevators must not be used when there is a fire or a fire drill.

Hospital Security

When entering the hospital please check in at the security /information desk. Security staff is available 24/7 to assist or answer questions. Hospital staff and volunteers are easily identified by their photo identification badge. Modern technology has been put in place in Pediatrics and OB for the safety of our smallest patients. Please notify a staff member immediately if you observe any suspicious activity or individuals, have any security concerns, or if you have lost a personal item.

Infection Prevention

To minimize the spread of infection the most effective measure we can all take is to practice proper hand washing technique. WASH YOUR HANDS FREQUENTLY! Alcohol-based hand gel dispensers are available throughout the hospital. Please ask your visitors to wash their hands before & after visiting you. If they have a cold, the flu, another contagious illness or symptoms, please ask them to delay their visit until they are well. Expect our staff to do the same during your care.

You may be placed on isolation precautions during your stay. These precautions help to prevent the spread of germs or illness from you to another person. These are safety measures that are important to our hospital for the protection of other patients, staff and visitors. The type of precautions used will be based on how the germs you may have might be spread to others.

A red or yellow bag will be placed on your door that contains a sign that states the type of isolation to use. The equipment and clothing needed for your care and for visitors and staff to wear when they are inside your room are contained in the bags.

Your doctor or nurse will explain these precautions to you so you know what will be required. Your family and visitors will be asked to wear the protective clothing while visiting you in your room. Expect our staff to do the same during your care.

Language Resources/Interpreters

If you are hearing impaired and need a signing interpreter, please let us know. Interpretation services are also available for non-English speaking patients. All services are free of charge and your privacy is maintained.

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Lost and Found LostIfand Found you have lost an item or you would like to report a found item, please contact our

If you have lostOffi an ce item you would likethe to Central report anumber found item, please contact our Security Security at or ext.1078 or call 363-6000.

Office at ext. 1078 or call the Central number 363-6000.

No Scent Policy No Scent Policy allergies among the public, patients, and staff, our hospital has adopted Due to increased

Due toaincreased amongrefrain the public, staff, our aftershaves, hospital has adopted No Scent allergies Policy. Please frompatients, wearingand perfumes, scented hair a No Scent Policy.

Please refrain wearing perfumes, sprays, hand lotions, babyfrom lotion, deodorant, etc. aftershaves, scented hair sprays, hand lotions, baby lotion, deodorant, etc.

Privacy Privacy Your right to privacy and confidentiality is a priority of your healthcare team here at Oneida Your right to privacy andadmission confidentiality is areceive priorityinformation of your healthcare here at Oneida Healthcare.

Upon you will to reviewteam and sign.

Healthcare. Upon admission you will receive information to review and sign.

Rapid Response Team Rapid If aResponse patient or familyTeam member/visitor is concerned about a change in the patient’s

If a patient or family member/visitor is concerned a change in he/she the patient’s condition, condition, please contact the patient’s nurseabout and request that call the Rapid pleaseResponse contact the patient’s nurse and that he/shethe callRapid the Rapid Response Team.

Or, directly dialrequest 1199 and declare Response TeamTeam. to the Or, directly dial room 1199 number and declare the Rapid Response Team to the patient’s room number. patient’s

Room Information Room Information

PatientPatient room numbers and telephone extensions are provided by theby Switchboard at room numbers and telephone extensions are provided the Switchboard at 315-363-6000.

315-363-6000.

Smoking Smoking

For your and the health of our of patients, absolutely no smoking is permitted Forsafety your safety and the health our patients, absolutely no smoking is on campus.

If you would like to quit and want more information about smoking permitted on campus. If you would like to quit and want more information cessation classes, please call 361-2075 “Tri-County Quits” at about smoking cessation classes, or please call 361-2075 or 624-5371.

“Tri-County Quits” at 624-5371.

Spiritual and Religious Care We recommend thatand you contact your clergy prior to your stay if possible. On-call clergy Spiritual Religious Care

are available in the event of an emergency. Volunteer Chaplin services are available for We recommend that you contact your clergy prior to your stay if possible. On-call clergy patients and families and our Chapel is located just inside the main entrance. are available in the event of an emergency. Volunteer Chaplin services are available for patients and families and our Chapel is located just inside the main entrance.

Organ & Tissue Donation OneidaOrgan Healthcare is proud toDonation work with Finger Lakes Donor Recovery Network in assisting & Tissue

and supporting families who courageously and selflessly think of others at a time of loss.

Oneida Healthcare is proud to work with Finger Lakes Donor Recovery Network in For more information, logon to http://www.donorrecovery.org/ or call 1-800-810-5494. assisting and supporting families who courageously and selflessly think of others at a time of loss. For more information, logon to http://www.donorrecovery.org/ or call 1-800-810Taxis5494.

Please contact the security desk at 363-6000 or extension 1078 for information about the variousTaxis taxi services available in the community.

Please contact the security desk at 363-6000 or extension 1078 for information about the various taxi services available in the community. www.oneidahealthcare.org •

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Telephones, TV and Wireless Access

Patient rooms are equipped with FREE WiFi, telephones (for local calls) and televisions.

Valuables

All valuables must be kept at home. The Hospital is not responsible for the loss of any personal items.

Visiting Hours

Medical/Surgical Unit (4th Floor) & Intensive Care Unit (ICU): 10:00am - 8:00pm daily. In addition, the hospital allows a family member, friend, or other individual to be present with the patient for emotional support during the course of their stay. (Consideration will also be given for visits outside the normal visiting hours, on a case-by-case basis.)

Maternity: 10:00am - 8:00pm daily. Fathers and grandparents are welcome anytime.

For the safety of our babies and mothers, no visitors under the age of 13 are permitted, except for siblings.

Pediatrics: Parents are encouraged to be with their children 24 hours a day, unless otherwise advised by medical or nursing staff. Other family members and friends are welcome to visit during visiting hours 10:00am - 8:00pm daily. Limit visitors to 2 at a time and no children under the age of 13 are permitted to visit in Pediatrics.

Photography

Out of respect for the privacy and dignity of our patients and our staff, photography and video/digital recording are prohibited. This includes cell phones and other mobile devices. Thank you for your cooperation.

Website

Please visit our website at www.oneidahealthcare.org for additional information about our organization.

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Patient Care Services PatientCare CareServices Services Patient After-Hours Care

After-Hours Care Quick Care – Exceptionally Quick for When You’re Sick!

After-Hours Care Quick Care –Exceptionally Exceptionally Quickfor forWhen WhenYou’re You’re Sick!

YouQuick or yourCare child––needs (non-emergency) medical care Sick!

Quick Care Exceptionally Quick Quick for When You’re Sick! but your family physician’s office is closed. Usually, that care Youor oryour your childneeds needs (non-emergency) medical You You or your child child needs (non-emergency) (non-emergency) medical medical care care meant a trip to the hospital Emergency Department butyour yourfamily familyphysician’s physician’soffi offi ceis isclosed. closed.Usually, Usually,that that but but your family physician’s offi ce ce is closed.

Usually, and potentially long waits.

If it’s aEmergency “life or limb”Department situation,that meant a trip to the hospital meant meant aa trip trip to to call the the hospital hospital Emergency Department Department don’t hesitate and 911 andEmergency forit’s other more urgent and potentially long waits.

If a “life or limb” situation, and and potentially potentially long long waits. waits. IfIfHealthcare it’s it’s aa “life “life or orEmergency limb” limb” situation, situation, conditions, head to the Oneida Department.

But fortoless severe don’t hesitate and call 911 and for other more urgent conditions,head head theOneida Oneida don’t don’t hesitate hesitate and and call call 911 911 and and for for other other more more urgent urgent conditions, conditions, head to toathe the Oneida conditions that still need immediate attention, Quick Care after-hours care is great local option!

Healthcare Emergency Department.

But for less severe conditions that still need Healthcare Healthcare Emergency Emergency Department.

Department. But But for for less less severe severe conditions conditions that that still still need need immediateattention, attention,Quick QuickCare Careafter-hours after-hourscare careis greatlocal localoption! option! immediate immediate attention, Quick Care after-hours care isisaa agreat great local option!

Here are some examples: Here are some examples: Quick Care: colds, minor cuts, sprains, back pain, rash, sinus pain, vomiting, Here are some examples: ear Quick infections, allergic reactions, minor broken bones, minor burns, sore throat, stitches.

Quick Care: colds, minor cuts, sprains, back pain, rash,sinus sinuspain, pain,vomiting, vomiting, Quick Care: Care: colds, colds, minor minor cuts, cuts, sprains, sprains, back back pain, pain, rash, rash, sinus pain, vomiting, earinfections, infections,allergic allergicreactions, reactions,minor minorbroken brokenbones, bones,minor minorburns, burns,sore sorethroat, throat,stitches. stitches. ear ear infections, allergic reactions, minor broken minor burns, sore throat, stitches.

Emergency Department: chest pain, severe pain,bones, difficulty breathing, severe bleeding, Emergency Department: chestpain, pain,severe severepain, pain,diffi diffi cultybreathing, breathing,severe severebleeding, bleeding, head injuries, major trauma. chest Emergency Emergency Department: Department: chest pain, severe pain, diffi culty culty breathing, severe bleeding, headinjuries, injuries,major majortrauma. trauma. head head injuries, major trauma.

Open evenings and weekends, Quick Care is your after-hours walk-in solution for Open evenings and weekends, QuickCare Careis isyour yourafter-hours after-hours walk-insolution solution for (non-emergency) medical care, no Quick appointment necessary.

With Laboratory and X-Ray Open Open evenings evenings and and weekends, weekends, Quick Care is your after-hours walk-in walk-in solution for for (non-emergency) medical care, no appointment necessary.

With Laboratory and X-Ray services available on-site, the highly-trained Quick Care professional team is ready to (non-emergency) (non-emergency) medical medical care, care, no no appointment appointment necessary. necessary. With With Laboratory Laboratory and and X-Ray X-Ray services available on-site, the highly-trained Quick Care professional team is ready quickly assess your condition and treat you in anQuick efficient andprofessional timely manner. services services available available on-site, on-site, the the highly-trained highly-trained Quick Care Care professional team team is is ready ready to toto quickly assess your condition and treat you in an effi cient and timely manner. quickly quickly Conveniently assess assess your your condition condition and and treat you in an an effi efficient cient and and timely timely manner. manner.

Location: located on Rt.treat 5, inyou thein Ottaviano-LaRaia Professional Building, Location:Street Conveniently locatedon Rt.5, theOttaviano-LaRaia Ottaviano-LaRaiaProfessional ProfessionalBuilding, Building, 357Location: Genesee in Oneida Location: Conveniently Conveniently located located ononRt. Rt. 5,5,in ininthe the Ottaviano-LaRaia Professional Building, 357 Genesee Street in Oneida Hours: Monday-Friday: - 9:00pm • Weekends: 9:00am - 3:00pm 357 357 Genesee Genesee Street Street 5:00pm in in Oneida Oneida Hours: Monday-Friday: 5:00pm - 9:00pm.Weekends: Weekends:9:00am 9:00am-- 3:00pm - 3:00pm Phone: 363-2123 Hours: Hours: Monday-Friday: Monday-Friday: 5:00pm 5:00pm -- 9:00pm.

9:00pm.

Weekends: 9:00am 3:00pm Phone: 363-2123 Phone: Phone: 363-2123 Quick Care363-2123 is a service of Oneida Medical Practice.

Quick Care serviceof OneidaMedical MedicalPractice.

Practice.

Quick Quick Care Care is isisaa aservice service ofofOneida Oneida Medical Practice.

Laboratory Services Laboratory Services Laboratory Oneida Healthcare Services outpatient laboratory draw services are available at several

locations.

These optionsoutpatient offer a convenient way to have yourare physician-ordered lab Oneida Healthcare outpatient laboratory draw services areavailable availableat several Oneida Oneida Healthcare Healthcare outpatient laboratory laboratory draw draw services services are available atatseveral several work drawn close to home or work by an Oneida Healthcare phlebotomist.

We accept locations.

These options offer a convenient way to have your physician-ordered lab locations. locations. These These options options offer offer aa convenient convenient way way to to have have your your physician-ordered physician-ordered lab lab lab work orders from most area physicians.

No appointment is necessary.

Just stop in at work drawn close to home or work by an Oneida Healthcare phlebotomist.

We accept work drawn drawn close close to to home home or or work work by by an an Oneida Oneida Healthcare Healthcare phlebotomist. phlebotomist. We We accept accept the lab draw station that is most convenient for you.

NOTE: Many laboratory tests require lab orders from most area physicians.

No appointment is necessary.

Just stop lab orders orders from from most most area area physicians. physicians. No No appointment appointment is is necessary. necessary. Just Just stop stop in ininat atat overnight fasting.

Please be sure to check with your physician. the draw station that is most convenient for you.

NOTE: Many laboratory tests require the the draw draw station station that that is is most most convenient convenient for for you. you. NOTE: NOTE: Many Many laboratory laboratory tests tests require require overnightfasting. fasting.Please Pleasebe sureto checkwith withyour yourphysician. physician. overnight overnight fasting.

Please bebesure sure totocheck check with your physician.

ONEIDA

ONEIDA Main Hospital - Located on the second floor of the Hospital building.

ONEIDA

Main Hospital - Located the secondflfl•oor flSaturday oorof theHospital Hospital building.

Hours: Monday ---Friday 7:00am - second 5:30pm 8:00am -building.

12:00pm Main Main Hospital Hospital Located Located on ononthe the second oor ofofthe the Hospital building.

Hours: Monday Friday 7:00am 5:30pm and Saturday 8:00am - 12:00pm.

Phone: (315) 3612020 Hours: Hours: Monday Monday -- Friday Friday 7:00am 7:00am -- 5:30pm 5:30pm and and Saturday Saturday 8:00am 8:00am -- 12:00pm.

12:00pm.

Phone: (315) 3612020 Phone: Phone: (315) (315) 361361- 2020 2020 www.oneidahealthcare.org • Page11 11 www.oneidahealthcare.org • Page www.oneidahealthcare.org www.oneidahealthcare.org •• Page 11

Seneca Street Draw Station - Located next door to Oneida Medical Associates in the Fields Professional Building at 600 Seneca Street. Handicapped accessible.

Hours are: Monday - Friday 6:00am - 2:00pm Closed daily 12:00pm - 12:30pm Phone: (315) 361- 5407 Gorman Foundation Community Center - Located in the Northside Shopping Plaza in Oneida across from Veterans Field. Plenty of parking and handicap access.

Hours: Monday, Tuesday, Wednesday, Friday 6:00am - 2:00pm • Thursday 6:00am - 9:30am Closed daily 12:00pm - 12:30pm • Phone: (315) 363-1437

CAMDEN

Harden Blvd. Health Center - Located next to the TOPS Supermarket on Route 13.

Plenty of parking and handicapped access.

Hours: Monday, Tuesday, Thursday & Friday 6:00am - 2:00pm Wednesday 8:00am - 2:00pm • Closed daily 12:00pm - 12:30pm Phone: (315) 245-1388

CHITTENANGO

Chittenango Draw Station - Located at 201 W. Genesee Street in downtown Chittenango. Plenty of convenient parking.

Hours: Monday - Friday 6:00am - 2:00pm • Closed daily 12:00pm - 12:30pm Phone: (315) 687- 6887

CANASTOTA

Canastota Draw Station - Located at 102 S. Peterboro Street in downtown Canastota. Hours: Monday - Friday 7:00am - 3:00pm • Closed daily 12:00pm - 12:30pm Phone: (315) 697- 2010 Note: This location is not handicapped accessible.

Lullaby Center Quality Care in a Home-like Setting

When you welcome a new member into your family, you want everything to be perfect. Your comfort level directly impacts your birth and first days of bonding. Research shows that a comfortable, home-like setting improves your experience and can even shorten your labor. That’s why Oneida Healthcare strives to create such an environment on our maternity unit. Beyond the comfort and convenience of being close to home, Oneida Healthcare offers the setting, security and services to make your birth experience truly exceptional!

Our Lullaby Center offers Childbirth Education Classes for expectant mothers. The five-week sessions are held on Tuesday evenings from 6:00-8:00pm and include a tour of the Lullaby Center. To register, call the “OB” unit at 361-2065 and the staff will give your call-back information to the class instructor.

Oneida Healthcare is proud to feature remote monitoring. That means your doctors can monitor your labor and progress from home, ensuring they arrive when you need them.

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• Patient Services Directory

Once your baby is born, the entire hospital celebrates the arrival of your new family member.

We rejoice in the arrival of your new bundle with Once your dinner baby isfor born, hospital on a celebration you the andentire your partner, celebrates the arrival of your new family us. We also provide you with the option to cue the member.

We rejoice the arrival of your the music that plays a sweetinlullaby throughout new bundle with a celebration dinner for you hospital, letting our entire healthcare community andthat your partner, on us.

We into alsothe provide know a new life has come world.you In with the option to cue the music that a fact, this is how The Lullaby Center gotplays its name. sweet lullaby throughout the hospital, letting our entire healthcare community a hard to provide the best physical and During your stay, our highly qualifiedknow staff that works new life has come into the world.

In fact, this is how ThetoLullaby Center got its emotional care for you and your baby. From breastfeeding diapering to sleep, ourname. staff

is available to answer your questions. also workhard to make your transition from hospital During your stay, our highly qualifiedWe staff works to provide the best physical and to home as seamless as possible and our Certified Lactation Consultants are available emotional care for you and your baby. From breastfeeding to diapering to sleep, our 24/7. staff is available to answer your questions. We also work to make your transition from hospital to home as seamless as possible and our Certified Lactation Consultants are Comfort available Measures 24/7.

We encourage you to enter into your birth educated of your options, but with an open Comfort mind.

Labors Measures are unpredictable. Some mothers even report that they had little discomfort. encourage you you to enter into yourone birth of will yourhelp options, but with an open If aWe time comes when need help, of educated our nurses you to decide what mind.measures Labors areare unpredictable. mothers report thatOneida they had little discomfort. comfort right for you.Some Whatever youreven preferences, Healthcare offers If a time comes when you need help, one of our nurses will help you to decide what numerous options to help you have the best possible experience, including 24/7 epidural comfort measures right for you.

Whateverperson your preferences, Oneida Healthcare offers availability.

You will beare allowed any alternative of choice with you and we provide numerous options to helpfor youthem haveinthe possible including 24/7 epidural overnight accommodations thebest momʼs room,experience, if necessary. availability. You will be allowed any alternative person of choice with you and we provide overnight accommodations If foryou them in interested the momʼs room, if necessary. are in having your baby at Oneida Healthcare’s Lullaby Center, If you interested in having call (315)are 361-2065 to chat with your baby at Oneida Healthcareʼs Lullaby Center, a member of our staff or schedule a tour. call (315) 361-2065 to chat with a member of our staff or schedule a tour.

Maternal Health Center 221 Broad Street Maternal Health Center Oneida, NY 13421

1072 Northside 221363-5297 Broad StreetShopping Center (315) Oneida, NY 13421 North Main Street, OneidaPre & Perinatal services for people who are without insurance, Oneida Healthcare provides (315) 363-5297 or who qualify for Medicaid, at our Maternal Health Center. These services are provided through theHealthcare Medicaid-Assisted Program (formerly PCAP).

Oneida provides Pregnancy Pre & Perinatal services for people who are without insurance, or who qualify for Medicaid, at our Maternal Health Center.

These

• Comprehensive, caring prenatal care with delivery in the Lullaby Center atservices Oneida are provided through the Medicaid-Assisted Pregnancy Program (formerly PCAP).

Healthcare

• Accepting Medicaid & Family Health Plus from Madison and Oneida County • Comprehensive, caring prenatal care with delivery in the Lullaby Center at

• If youOneida currently do not have insurance, we can complete the Medicaid application at Healthcare your first appointment • Accepting Medicaid & Family Health Plus from Madison and Oneida County

• Hours of operation: Monday, Wednesday & Thursday 9:00am - 4:00pm • If you currently do not have insurance, we can complete the Medicaid application at your first appointment Early prenatal care is important to your baby, don’t delay!

CallMonday, for information: (315) 363-52979:00am - 4:00pm • Hours of operation: Wednesday & Thursday Early prenatal care is important to your baby, donʼt delay!

Call for information: (315) 363-5297 www.oneidahealthcare.org • Page 13

Sleep Center Trouble sleeping? Oneida Healthcare’s Sleep Center Can Help!

Left untreated, sleep disorders such as sleep apnea can take a toll on your life and health. Patients who are diagnosed with Obstructive Sleep Apnea will likely be treated with Continuous Positive Airway Pressure (CPAP) or BiLevel Positive Airway Pressure (BiPAP). These therapies relieve the airway obstruction that occurs while you sleep.

Most patients experience the following benefits to treatment: • Increased energy level and attentiveness during the day • Fewer morning headaches • Reduced irritability • Improved memory • Improved overall quality of life The Sleep Center is a modern facility with comfortable rooms and is conveniently located on the Oneida Healthcare campus.

For more information on the Oneida Healthcare Sleep Center stop in at 601 Seneca Street in Oneida or call (315) 363-4419.

Neurology Expert Neurology Care, Right Here in Oneida Oneida Healthcare is proud to offer comprehensive neurology consultation, diagnosis, and treatment services for adult and geriatric patients. When you choose Neurology Specialists of Oneida, you know you’ll be working with specialized experts who use cutting-edge technologies to provide you with the best possible care. The neurology team is skilled at dealing with all issues associated with the brain, spinal cord, peripheral nerves, and muscles.

Led by Dr. Islam Ahmed Hassan, D.O., MB, BCh, Oneida Healthcare’s neurology team includes a staff of expert technicians and sonographers. Dr. Hassan personally sees every single patient. He also has extensive experience with critical care stroke patients.

The Oneida Healthcare Diagnostic Neurology Lab is located in Suite C of the Orchard Hill Medical Building. The lab offers neurophysiological studies, physiological and neurovascular studies as well as cerebrospinal fluid collection and analysis services.

Appointments are readily available with a physician referral.

For further information, contact Dr. Hassan at 315-361-2377.

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• Patient Services Directory

Rehabilitation Rehabilitation Center Center & & Extended Extended Care Care Facility Facility

NotNot justjust a nursing home...sub-acute atits itsbest. best. a nursing home...sub-acute care care at

The Care The Oneida Oneida Healthcare HealthcareRehabilitation RehabilitationCenter Center& &Extended Extended Care Facility four residential floors, Facility (ECF) (ECF)has hasaatotal totalofof160 160beds bedsonon four residential floors, (including bed ventilator unit), (including aa 29 29bed bedrehabilitation rehabilitationunit unitand and1111 bed ventilator unit), and offer and is is connected connectedto tothe thehospital hospitalvia viaa acorridor. corridor.We We offer Sub-acute Sub-acute care careand andRehabilitation RehabilitationServices Servicestotoa aGeriatric Geriatric Community Physical, Community and and pride prideourselves ourselveson onour ourexcellent excellent Physical, Occupational Occupational and andSpeech SpeechTherapies, Therapies,as aswell wellasasLong Longoror Short-term Short-term Ventilator VentilatorSupport.

Support.

Our knowledgeable and compassionate staff provides an array their highest highest of therapeutic programs. Getting residents back to their functional ability and returning functional ability and returning home is our ultimate goal. home is our ultimate goal.

Beyond medical medical care, care, the the staff staff strives strives to to provide provide emotional emotional and and spiritual spiritual support support to to Beyond improve the the quality quality of of each each resident’s resident’s life. life. ItIt is is the the staff’s staff’s goal goal to to make make the the ECF ECF aa improve homelike setting with many opportunities for enjoyment, stimulation, growth and social social homelike setting with many opportunities for enjoyment, stimulation, growth and interaction with staff, residents and visitors. interaction with staff, residents and visitors.

Whether you you are are seeking seeking aa short short term term stay stay for for Rehabilitative Rehabilitative Services Services or or long long term term care care Whether placement for yourself or a loved one, make Oneida Healthcare’s Extended Care Facility placement for yourself or a loved one, make Oneida Healthcare’s Extended Care Facility your fifirst choice. Our Our professional professional team team will will help help guide guide you you through through the the admission admission process process your rst choice. and answer any questions you may have about care services, finances or insurance and answer any questions you may have about care services, finances or insurance coverage during during your your stay. stay. coverage Providingthe thehighest highestlevel levelofofmedical medicaland andcustodial custodialcare! care!

Providing (315) 361-2018 (315) 361-2018 www.oneidahealthcare.org/patient-care-services/nursing-home www.oneidahealthcare.org/patient-care-services/nursing-home

Diabetes Management Oneida Healthcare is committed to educating patients on diabetes management. If you Diabetes Management

or a loved one has diabetes you need to be informed. OHC offers an extensive Diabetes Oneida Healthcare is committed to educating patients on diabetes management. If you Education program to help you manage your diabetes. We have a multi-disciplinary or a loved one has diabetes you need to be informed. OHC offers an extensive Diabetes approach to providing individuals with diabetes the information they need to make the Education program to help you manage your diabetes.

We have a multi-disciplinary best decisions in order to improve and maintain the highest quality of life. Our program is approach to providing individuals with diabetes the information they needteam to make the certified by the American Diabetes Association. The diabetes education will discuss best in order to improve and monitoring maintain the highest life. Our program is dailydecisions diabetes management, including your bloodquality sugar,ofstress management certifi ed by the American Diabetes Association.

The diabetes education team will discuss and more. daily diabetes management, including monitoring your blood sugar, stress management Information and more. & Registration Appropriate documentation must be provided to Oneida Healthcare from your primary Information Registration care provider.&Many area physician offices already have the forms on hand but if Appropriate documentation be provided primary yours does not, our Patient must Scheduling office to willOneida be gladHealthcare to provide from them,your upon request. care provider.

Many area offices already haveyou theofforms hand but if Insurance Verification willphysician verify information and notify your on coverage, including any yours does not, our Patient Scheduling offi ce will be glad to provide them, upon request. co-pay that might be required.

Insurance Verification will verify information and notify you of your coverage, including any co-pay that might be required. www.oneidahealthcare.org • Page 15 www.oneidahealthcare.org • Page 15

Oneida Healthcare’s Circle of Care is a network of leading medical facilities and over 100 local physicians. As part of OHC’s Circle, you never have to sacrifice local accessibility for world-class care. In fact, we have over twenty care centers here locally, ensuring that in your time of need, you have the peace of mind knowing care is just around the corner.

Our community of local physicians means an ever-expanding pool of expertise.

This knowledge keeps OHC on the cusp of medical technology and treatment.

With da Vinci® certified physicians, we have helped reduce patient recovery time.

Our imaging centers are helping identify diseases early, so treatment is more effective.

And at our renowned Sleep Center, we’re helping patients sleep easy by treating a variety of sleep disorders.

By providing local physicians with local facilities they trust, we’re helping keep care local. This makes it easier on family, and most of all on you, the patient! If you have any questions about our latest resources, visit www.oneidahealthcare.org/circleofcare.

WELCOME TO THE

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Please call our Patient Scheduling office at (315) 361-2290.

With the assistance of the da Vinci® Surgical System, our robotic surgery team can now operate using only 1-2 centimeters incisions, and with greater precision and control than ever before. Robotic-assisted surgery can help surgeons minimize the pain and risk associated with surgery while increasing the likelihood of a fast recovery and excellent clinical outcomes. Our robotic surgery program has distinguished its self by being the first in Central New York to perform single-site gallbladder removals through just one small incision in the naval. Learn more about our robotic surgery program at www.oneidaroboticsurgery.com.

Home Medical Equipment Oneida Health Support provides people in the greater Oneida area with home medical equipment, such as crutches, wheelchairs, respiratory care services, breast pumps and much more. Oneida Health Support maintains a team of Registered Respiratory Therapists and sleep disorder experts.

Call (315) 280-6699 to reach our highly trained customer service team.

Audiology ENT Specialists of Oneida provides a full range of diagnostic audiology services, for adult and pediatric patients and is the only physician-directed audiology clinic in the area, with a state licensed, and nationally accredited audiologist. Our office provides exceptional hearing and balance services that can be seamlessly followed by comprehensive medical care.

Our Staff Includes:

David Gordon – PhD, MD, Board Certified Otolaryngologist Stephan Dubin – MD, Board Certified Otolaryngologist Catherine Docous – PA, Physician Assistant Kerrie Nesbitt – AuD, Doctor of Audiology Rebecca Falk – AuD, Doctor of Audiology Julie Bramley – MA, Licensed Audiologist Page 18

Page 18 • Patient Services Directory • Patient Services Directory

Patient Portal Patient Portal

MY PATIENT PORTAL is a valuable online tool that offers MY PATIENT PORTAL is atovaluable online health tool that offers patients convenient access their personal information convenient accessmanner. to their personal inpatients a confidential and secure Using a health secureinformation username in a confi dential and secure manner.

Using a secure username and password, patients are granted access to the portal via the and password, patients are granted access to the portal via the internet. Once logged in, they can: internet. Once logged in, they can: • View, print or email their Health Summary • View, print or email their Health Summary • View selected lab results • View selected lab results • View current medication lists, allergies, and past medical history • View current medication lists, allergies, and past medical history • •View andand validate theirtheir current demographic information View validate current demographic information Patients PatientsofofOneida OneidaHealthcare Healthcareand andany anyofofour ouraffiliated affiliatedpractices practicescan canaccess accesstheir theirpersonal health information simply by going to www.oneidahealthcare.org and clicking on the personal health information simply by going to www.oneidahealthcare.org and clicking “My Patient Portal” icon on our homepage. on the “My Patient Portal” icon on our homepage.

www.oneidahealthcare.org •

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www.oneidahealthcare.org • Page

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Providing you and your family with a complete complement of primary and specialty services… within your circle of care!

FAMILY PRACTICE

CIRCLE

care

OF

Keith Marshall, MD Erin Thompson, MD

QUICK CARE 357 Genesee Street , Oneida

363-2123

ALLERGY ENT SPECIALISTS OF ONEIDA 221 Broad Street, Oneida

363-5421

Stephen Dubin, MD

Nurudin Cemer, DO Steve Chow, MD Joseph Sciarrino, CRNA

Marcia K. Newsom, MD Monica Davis, PA

TRI-VALLEY FAMILY PRACTICE - Vernon 3 Curtis Road, Vernon

Lynne DiGennaro, MD William Richardson, MD James Vanderhoof, MD

Harry Capone, MD Jeffrey Mulholland MD

829-2220

Deborah L. Meester, MD Erin Thompson, MD John A. Wight, MD

697-2033

Thomas Cummings, MD Kelly Weaver, MD 363-9214

GASTROENTEROLOGY

CNY CARDIOLOGY 301 Genesee Street, Oneida

361-4024 Darius Marhamati, MD

EAR, NOSE & THROAT ENT SPECIALISTS OF ONEIDA 221 Broad Street, Oneida

363-5421

David Gordon, PhD, MD Stephen Dubin, MD Catherine Docous, PA Kerrie Nesbitt, AuD, CCC - Audiologist Rebecca Falk, AuD - Audiologist Julie Bramley, MA - Audiologist

EMERGENCY MEDICINE TEAM HEALTH

Michael Thomas, MD – Medical Director Gregory Cartledge, MD Norma Cooney, MD Keith Harden, MD Monzur Morshed, MD Steve Orzechowski, PA Donald Penree, PA Gregory Wright, PA David Zimmerman, DO William Wolff, NP

EXTENDED CARE OHC REHABILITATION CENTER & EXTENDED CARE FACILITY 323 Genesee Street, Oneida 361-2018

FAMILY PRACTICE CANASTOTA-LENOX HEALTH CENTER 115 Center Street, Canastota

Thomas Cummings, MD Kelly Weaver, MD

363-3482

Carmine Mastrolia, MD 240 Broad Street, Oneida

CARDIOLOGY

Peter Hotvedt, MD

Amanda Lois, PA

TRI-VALLEY FAMILY PRACTICE - Canastota Mt. Pleasant Road, Canastota

ANESTHESIA Nelson Caviedes, CRNA Chowdary Chirumamilla, MD LaVanya Kodali , MD Sarbjit Vilkhu, MD

Kristina Tervo, DO VERONA HEALTH CENTER 5547 W. Main Street, Verona

AFTER-HOURS CARE

David Gordon, PhD, MD Catherine Docous, PA

CHITTENANGO HEALTH CENTER - Chittenango Family Care 153 W. Genesee Street, Chittenango 687-5100

697-5272

Jeffrey Mulholland, MD Ross Trent, PA

DIGESTIVE DISEASE MEDICINE OF CNY 301 Genesee Street, Oneida 363-9183

Brett Gandhi, MD Deborah Clarey, RN, NP

Robert Pavelock, MD

GENERAL SURGERY ONEIDA SURGICAL GROUP 357 Genesee Street, Oneida

363-8800

John Kelly, MD Alberto Del Pino, MD Pedro Del Pino, MD Brittany Pugh, PA-C Anthony Allen, PA Janice Shea, PA

HEARING AND BALANCE TESTING HEARING SPECIALISTS OF ONEIDA 221 Broad Street, Oneida

363-5421

David Gordon, PhD, MD Stephen Dubin, MD Kerrie Nesbitt, AuD, CCC - Audiologist Rebecca Falk, AuD - Audiologist Julie Bramley, MA - Audiologist

HOSPITALISTS Cristian Andrade, MD Pio Oliverio, MD Omer Sagcan, MD Myriam Vanegas, MD Emily Rozwod, PA

Naeem Humayun, MD James Leyhane, MD Muhammad Vakil, MD Philip Arcuri, PA Kristin White, NP

INTERNAL MEDICINE

PATHOLOGY

CHITTENANGO HEALTH CENTER - Chittenango Internal Medicine 153 W. Genesee Street, Chittenango 510-3677 Robert Friedman, MD Amanda Lois, PA

Margaret Nichols, MD Rohin Mehta, MD

ONEIDA MEDICAL ASSOCIATES - Oneida 600 Seneca Street, Oneida 363-1345 M. Rathika Martyn, MD Daniel Ratnarajah, MD Ofrona Reid, MD I. Renza Samad, MD Kaitlynn Huysman, PA

CHILD HEALTH ASSOCIATES 1145 Glenwood Avenue, Oneida 363-4070 Anthony Chiodi, MD Lisa Keicher, MD M. Irene Vanderhoof, MD

ONEIDA MEDICAL ASSOCIATES - Camden 9562 State Route 13, Camden 245-5029 Matthew J. McKay, MD Jennifer Quinn, MD I. Renza Samad, MD Robert Burdick, MD 803 Sherrill Road, Sherrill

363-0550

Purnachandra Popuri, MD 225 Broad Street, Oneida

363-9064

MEDICAL DIRECTORS

PEDIATRICS

ONEIDA PEDIATRIC GROUP 421 Main Street, Oneida 363-2350 Kapriel Danadian, MD Rezkallah Toro, MD

PODIATRY 264 Main Street, Oneida Nancy-Dean Grosack, DPM

363-2700 Marc Grosack, DPM

PSYCHIATRY 607 Seneca Street, Oneida Mark Slaven, MD

363-8050

PULMONOLOGY

Ofrona Reid, MD – Medical Director ECF Dan Vick, MD, MBA, CPE – VP Medical Affairs

PULMONARY HEALTH PHYSICIANS, PC 234-0800 Thomas Aiello, MD Edward Downing, MD Michael Flintrop, MD Xiwa (John) Sun, MD

NEUROLOGY NEUROLOGY SPECIALISTS OF ONEIDA 301 Genesee Street, Suite C, Oneida Islam Hassan, DO, MB, BCh

Bella Graber, MD

361–2377

OBSTETRICS/GYNECOLOGY WOMEN’S HEALTH ASSOCIATES - Oneida 139 Fields Drive, Oneida 363-9380 Mehri Del Pino, MD Hazem Qalla, MD, FACOG Krislyn Flint, MD Kathleen Woodruff, NP WOMEN’S HEALTH ASSOCIATES - Rome 8080 Turin Road, Rome 336-4721 James L. Pfeiff, MD Nancy Peek, NP

RADIOLOGY ONEIDA HEALTHCARE 321 Genesee Street, Oneida Michael Maresca, MD

361-2035 Ryan Dockery, MD

GORMAN IMAGING 139 Fields Drive, Oneida Route 13, Camden

REHABILITATION PHYSICAL THERAPY, OCCUPATIONAL THERAPY & SPEECH THERAPY

Outpatient - 221 Broad Street, Oneida Inpatient - 323 Genesee Street, Oneida

MATERNAL HEALTH CENTER 221 Broad Street, Oneida 363-5421

SLEEP CENTER

Patricia Gorman, RN, NP

600 Seneca Street, Suite 3, Oneida

Patricia Jones, RN, NP

ONCOLOGY

363-8711 361-2018 363-4419

Sherif El Bayadi, MD – Director of Sleep Center

REGIONAL ONCOLOGY GROUP 603 Seneca Street, Oneida 361-1041 Sam Benjamin, MD Thomas E. Coyle, MD Theresa Gentile, MD Stephen Graziano, MD Kristen Rutherford, NP Karen Litwak, NP

SPEECH THERAPY

ORTHOPEDICS

UROLOGY

ONEIDA ORTHOPEDIC SPECIALISTS 357 Genesee Street, Oneida 363-4651 J. Pierz, MD John King, MD Christopher Lott, RPA-C Kristin Collins, PA

AMP UROLOGY 357 Genesee Street, Oneida

HAMILTON ORTHOPEDICS 824-1250 Rudolph Buckley, MD Russell LaFrance, MD Kristin Collins, PA

361-2345 245-2950

Outpatient - 221 Broad Street, Oneida Sharon R. Fandrich, M.S., CCC-SLP Clare Kenville, M.S., SLP-CF Sara Willis, M.S., CCC-SLP

Wael Muakkassa, MD Bashar Omarbasha, MD Po Lam, MD Ed Vera, FNP

363-8711

363-8862

Giving Giving

Give the Gift of Health to Our Community Give the Gift of Health to Our Community

Every donation made to Oneida Healthcare makes a difference in the work we do and Every donation made to Oneida Healthcare makes a difference in the work we do and the lives of the people we treat. You are an important member of our community and we the lives of the people we treat. You are an important member of our community and we truly value your support. truly value your support.

Here are a few ways in which your gift helps:

Here are a few ways in which your gift helps: Gifts of Technology: Each year the Foundation makes a donation toward medical Gifts of Technology: year the Foundation a donation toward medical technology, such as a VitalEach Signs Simulation Manikinmakes for ongoing clinical education and technology, such as a VitalaSigns Manikin for ongoing clinical education and health career exploration, NurseSimulation Call System upgrade and Natus Hearing Screeners health career exploration, Nursetoward Call System upgrade and Natus Hearing for newborns.

The gift youamake technology helps maintain OHC asScreeners a vital for newborns.

The gift you make toward technology helps maintain OHC as a vital resource for our community. resource for our community.

Scholarships: Oneida Healthcare Foundation awards $15,000 a year Scholarships: Oneida Healthcare Foundation awards overover $15,000 a year in in scholarships aimed at supporting our hardworking staff in the pursuit of higher scholarships aimed at supporting our hardworking staff in the pursuit of higher education, promoting promoting personal personal growth growth and and continued continued excellence excellence in in their their chosen chosen fifield. education, eld.

We also award two scholarships to area high school seniors entering healthcare We also award two scholarships to area high school seniors entering healthcare professions. professions.

DiabetesSelf Self Management Program: This program offers needed Diabetes Management Program: This program offers needed funding funding to to OHC continuation of their Diabetic Management program for patients OHC for for thethe continuation of their Diabetic Self Self Management program for patients newlynewly diagnosedwith withDiabetes Diabetesororas asaarefresher refreshercourse courseforforpatients patients need extra assistance. diagnosed in in need of of extra assistance.

Project ThisThis fund provides funding for for ProjectShine: Shine: fund provides funding

programs programs in in childbirth childbirth education, education, breastfeeding, breastfeeding, women’s education programming women’s education programming and and maternal maternalchild child services.

Your donation to Project Shine services. Your donation to Project Shine is is put put to to use use where the need is greatest within an array of related where the need is greatest within an array of related service ed by service areas areas or or as as specifi specified by your your gift. gift.

Extended Care Resident Fund: The ECF Extended Care Resident Fund: The utilizes these funds to provide such amenities as: ECF utilizes these funds to provide such amenities as: Outdoor gardens and seating areas, inviting family Outdoor gardens and seating areas, inviting family gathering areas within the facility. gathering areas within the facility.

Funds designated to a certain floor or Funds designated to a certain floor to a specific piece of equipment are or to a specific piece of equipment are always used in accordance with your always used in accordance with your wishes. wishes.

F O U N D A T I O N Page 22

• Patient Services Directory

Page 22 • Patient Services Directory

Community Supporters Disclaimer: We thank all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by our hospital of any particular goods or services and our hospital cannot be responsible for the goods and services which appear in those advertisements.

Elder Care

HCR Home Care...........................................................................................................25 Madison County Office for the Aging, Inc...................................................................... 25

ENT (Ear, Nose, Throat)

Oneida Healthcare........................................................................................................26

Home Medical Equipment

Oneida Health Support..................................................................................................27

Imaging

Oneida Healthcare........................................................................................................28

Neurology

Oneida Healthcare........................................................................................................27

Non-Profit Organizations

HCR Home Care...........................................................................................................25 Madison County Office for the Aging, Inc...................................................................... 25

Orthopedics

Oneida Healthcare........................................................................................................24

Primary Care

Oneida Healthcare........................................................................................................24

Rehabilitation

Oneida Healthcare........................................................................................................26

Sleep Center

Oneida Healthcare / Franciscan Companies................................................................. 27

Women’s Health

Oneida Healthcare........................................................................................................28

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EXPERT ORTHOPEDIC CARE, WITHIN YOUR

Oneida Orthopedic CIRCLE Specialists

care

OF

Comprehensive care for patients of all ages. From injured student-athletes in need of specialized sports medicine, hand and wrist surgery, to total knee and hip replacements.

Our team of physicians and professional staff provide years of experience, extensive expertise, and state-of-the art facilities.

Joseph J. Pierz, MD David Patalino, MD

John King, MD Christopher Lott, RPA-C Ottaviano LaRaia Professional Building 357 Genesee Street, Oneida

(315) 363–4651 www.oneidahealthcare.org

WITHIN YOUR EXCEPTIONAL FAMILY FAMILY MEDICINE, MEDICINE, WITHIN YOUR EXCEPTIONAL Canastota-Lenox Health Health Center Center Canastota-Lenox 115 Center St, Canastota | (315) 697-5272 115 Center St, Canastota | (315) 697-5272 Thomas Cummings, MD Kelly Weaver, MD Thomas Cummings, MD William Richardson, MD Jeffrey Mulholland MD Ross Trent, PA Jeffrey Mulholland MD Kelly Weaver, MD

Chittenango Health Center Chittenango Center 153 W Genesee St,Health Chittenango

CIRCLE

care

OF

Our Health Centers offer Our Health Centers offer high quality, convenient high quality, convenient 153 W Medicine Genesee St, Chittenango Internal | (315) 510-3677 Family Medicine | (315) 687-5100 services services from Board from Board Robert Friedman, MD-Internal Medicine | (315) 510-3677 Certified Certified providers providers in pleasant medical in pleasant medical Kristina Tervo, DO-Family Medicine | (315) 687-5100 office environments and office environments and Amanda Lois, PA-Internal Medicine & Family Medicine participate most wewe participate in in most insurance plans. insurance plans.

5547 W. Main Street, Verona | (315) 363-3482

Verona Verona Health Health Center Center

5547 W. Main Street, Verona | (315) 363-3482 Erin Marcia Erin Thompson, Thompson, MD MD Marcia K. K. Newsom, Newsom, MD MD Keith Marshall, MD Monica Davis, PA Keith Marshall, MD Monica Davis, PA

www.oneidahealthcare.org Page 24

• Patient Services Directory

Page 24 • Patient Services Directory

0DGLVRQ &RXQW\ 2IÂżFH IRU WKH $JLQJ ,QF 138 Dominic Bruno Blvd Canastota, NY 13032

315-697-5700 www.ofamadco.org

information@ofamadco.org Monday – Friday from 8:00 a.m. to 4:00 p.m. “Our mission is to advocate, assist, and provide services that enrich the quality of life and promote the independence and dignity of older individuals and their families�

6HUYLFHV 3URYLGHG age simulation classes, Alzheimer disease referral services, caregiver resource center, caregiver support group, case management, congregate meal dining, document scanning, eldercare locator, EISEP/personal care and housekeeping services, health insurance assistance and counseling, handyman and home helper referral lists, home visits, home delivered meals (meals on wheels), farmers market coupons, legal services, life line program, newsletter, nutrition counseling & education, notary public services, respite for caregivers, senior discount card, Tele-friend Program, medical transportation, nutrition counseling, loan closet and volunteer opportunities

Keeping you at home and healthy—

We Can Do That!

Providing Best-In-Class Services: • Skilled Nursing • Physical, Occupational, & Speech Therapy • Home Health Aides • Medical Social Work

Commitment to Excellence: • Local people serving their communities • Real-time, cutting edge technology • Medicare, Medicaid, and private insurance accepted 315-280-0681 | HCRhealth.com |

Help is as close as your phone

Improve circulation to your legs and feet, help maintain PXVFOH VWUHQJWK Ă H[LELOLW\ DQG SURPRWH KHDOWK\ ERQHV E\ H[HUFLVLQJ UHJXODUO\

www.oneidahealthcare.org •

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25

EXPERT ENT SERVICES, WITHIN YOUR

Ear, Nose & Throat Specialists of Oneida . Chronic Ear Disease . Thyroid & Parathyroid Disease . Sinus Disease . Allergy Diagnosis & Treatment

CIRCLE

care

OF

. Head & Neck Cancer . Dizziness & Balance Problems . Hearing . Speech & Voice Conditions

Catherine Docous, PA KerrieAuD, Nesbitt, Kerrie Nesbitt, CCC - AuD Audiologist PA RebeccaCatherine Falk, AuD -Docous, Audiologist Kristin NP Julie Bramley, MATooker, - Audiologist

Dr. David Gordon PhD, MD, Board Certified Otolaryngologist

Dr. Stephen Dubin MD, Board Certified Otolaryngologist

221 Broad St, Suite 201, Oneida

(315) 363–5421 www.oneidahealthcare.org

COMPLETE REHABILITATION SERVICES, WITHIN YOUR Oneida Healthcare Rehabilitation Center & Extended Care Facility 323 Genesee St, Oneida | (315) 361–2018

Outpatient Rehabilitation Center 221 Broad St, Oneida | (315) 363–8711

CIRCLE

care

OF

Highly-trained licensed and certified Physical Therapists & Assistants, Occupational Therapists & Assistants and a Speech Pathologist.

State-of-the-art equipment for exercise, strength development and balance training. Hydro therapy, a lift evaluation station and the area's only custom designed therapeutic pool.

• Complete Physical & Occupational Therapy • Speech, Language, Cognitive, Voice & Swallowing Evaluations and Therapy

www.oneidahealthcare.org Page 26

• Patient Services Directory

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STATE-OF-THE-ART TECHNOLOGY, WITHIN YOUR

Neurology Specialists of Oneida Sophisticated Sophisticated diagnostic diagnostic technologies technologies and and treatment options options in in treating treating the the following following conditions: conditions: treatment Headache •• Headache •• Neuromuscular Neuromuscular Diseases Diseases Multiple Sclerosis Sclerosis •• Multiple •• Memory Memory Disorders Disorders (Alzheimer’s, etc) etc) (Alzheimer’s,

CIRCLE

care

OF

Epilepsy •• Epilepsy •• Stroke Stroke & & Cerebrovascular Diseases Diseases Cerebrovascular •• Movement Disorders Movement Disorders

Islam Hassan, DO, MB, BCh Orchard Hill Medical Building 301 Genesee St, Suite C, Oneida

(315) 361–2377

www.oneidahealthcare.org

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CONVENIENT IMAGING SERVICES, WITHIN YOUR Oneida the hospital Oneida Healthcare Healthcare At At the hospital

321 Genesee St, Oneida | (315) 361–2290 321 Genesee St, Oneida | (315) 361–2290

Gorman Imaging Gorman Imaging 139 Fields Drive, Oneida

CIRCLE

care

OF

(315) 361–2345 139 Fields Drive, Oneida (315) 361–2345 Route 13, Camden (315) 245–2950 Route 13, Camden (315) 245–2950 The latest technology and the area’s most highly-trained The latest technology and the area’s most Radiologist and technologists, at the Hospital and the highly-trained Radiologists and technologists.

Alice Gorman Imaging Centers in Oneida and Camden.

• 3D & Digital Mammography • 64-slice CT •• Routine •• 64-slice Routine Radiology Radiology Examinations Examinations Nuclear CT Medicine •• Digital Fluoroscopy • Nuclear Medicine MRI (Magnetic Resonance Imaging) • Ultrasound •• DEXA •• Ultrasound DEXA Bone Bone Density Density Measurement Measurement Body Composition •• Digital •• Body Composition Digital Mammography Stereotactic Breast Biopsy PET/CT •• Digital Stereotactic Breast Biopsy • PET/CT Digital Fluoroscopy • MRI (Magnetic Resonance Imaging)

www.oneidahealthcare.org

WOMEN'S HEALTH EXPERTS, WITHIN YOUR

Women's Health Associates

CIRCLE

care

OF

Our staff members and board certified OB/GYN doctors are dedicated to providing the very best healthcare available, and the very best in personal service. State-of-the-art equipment and facilities offer our patients specialized, high quality care that is both comprehensive and convenient.

Mehri DelPino, MD Krislyn Flint, MD Nancy Peek, NP

Hazem Qalla, MD, FACOG Chaudhury D. K. Davuluri, MD Kathleen Woodruff, NP 139 Fields Drive, Oneida

8080 Turin Road, Rome

(315) 363–9380

(315) 363–4721

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Notes:

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Notes:

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• Patient Services Directory

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Appointments: Name

Number

Notes:

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31

Exceptional Care, Wherever & Whenever You Need Us! > Full Service Community Hospital with 24/7 Emergency Department > Outstanding Physicians & Caring Staff > State-of-the-Art Technology – da Vinci® Robotic Surgery – Electromagnetic Bronchoscopy – 3D Mammography > ENT Specialists of Oneida Otolaryngology, Allergy & Audiology 221 Broad Street > Women’s Health Associates 139 Fields Drive, Oneida 8080 Turin Road, Rome > Oneida Orthopedic Specialists 357 Genesee Street > Neurology Specialists of Oneida Orchard Hill Medical Building

> Oneida Health Support Home Medical Equipment > Gorman Imaging Centers Oneida & Camden > Physical Therapy Center with Therapeutic Pool 221 Broad Street > Primary Care Centers – Canastota-Lenox Health Center – Chittenango Health Center – Verona Health Center > Laboratory Draw Stations Oneida, Canastota, Camden & Chittenango > “Lullaby” Birthing Center > Sleep Center 600 Seneca St., Suite 3, Oneida > Quick Care After-Hours Care

321 Genesee Street Oneida, NY 13421

(315) 363-6000

www.oneidahealthcare.org