Times of Tunbridge Wells 28th March 2018

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Wednesday March 28 | 2018

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Times OF TUNBRIDGE WELLS

No-shows hurting our restaurants INSIDE OFFICE SQUEEZE

Shortage of space puts business at risk Pages 4-5

FIREWORKS BONANZA

PHOTO: Lee Smith

Charities benefit from the Dunorlan display Page 3

EASTER TREATS

Four pages to help you get out and about Page 66

UPSET: Five restaurant managers gathered to protest about customers not turning up after booking tables. They are (L-R) Mark Harper, owner of Rendezvous, Jason Fanti, director of Don Giovanni, Ivan Di Santo, co-owner of Soprano and Coco Retro, Franco Biscardi, co-manager of Il Vesuvio, and Martin Haymes, owner of The Warren

Exclusive by William Mata will@timesoftunbridgewells.co.uk

INDEPENDENT restaurants are losing thousands of pounds a week because of a growing trend in the town of ‘noshows’ where people book tables and then fail to turn up. The Times can this week reveal that one in five tables sometimes stay empty costing individual owners hundreds of pounds. Jean’s Kitchen on St John’s Road said it could lose up to £600 in one night. The revelation comes at a time when the hospitality trade is under increasing pressure. Even national brands

such as Carluccio’s, Frankie & Benny’s and Prezzo are suffering badly and fighting for survival. Hard-pressed restaurateurs in Tunbridge Wells are calling on customers to end the no-show practice and support independent eateries by honouring reservations, or at least cancelling in advance. They have also warned of another growing trend where people reserve tables at different places and then decide on the night which booking to honour. The Times initially talked with five well known restaurateurs at Soprano Wine Bar, in the High Street, which is co-managed by the brothers Ivan and Mauro Di Santo, who also own the

nearby Coco Retro on Vale Road. The others were Franco Biscardi, comanager of Il Vesuvio, Jason Fanti, director of Don Giovanni, Mark Harper, owner of Rendezvous and Martin

‘We can’t survive like this - it is eating into the profits’ Mauro Di Santo, Sopranos Haymes, owner of The Warren. “Without no-shows we would be able to offer better quality, employ more local people and there would be less frustration and stress,” said Ivan Di Santo. “It has been more of an issue for the

last three to four years.” Mr Fanti [Don Giovanni] said Tunbridge Wells is beginning to follow a ‘London trend’ with customers looking to offer their friends a choice of two or three restaurants. “The practise hurts morale, profit and the economic position of the business. You go into business to make money and feed your family – otherwise what is the point? “People go to a restaurant because there is a vibe to it, ambiance is a massive factor and that is lost when there are less customers because of no-shows.”

Continued on page 2

ENGLAND DEBUT

Tunbridge Wells cricketer wins her first cap Pages 86-87


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