Times of Tunbridge Wells 23rd August 2017

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Wednesday August 23 | 2017

INSIDE G4S failing to A riot of colour launches Tunbridge Wells Pride transport the FREE terminally ill

LOCAL & LIVE YOUR DEFINITIVE GUIDE TO THE

TUNBRIDGE WELLS

MUSIC FESTIVAL

By Adam Hignett & Murray Jones newsdesk@timesoftunbridgewells.co.uk

THE private company that ferries West Kent NHS patients to and from hospitals and clinics has been criticised for refusing to take terminally ill people to hospice day services. G4S holds the view that such day services can offer a range of treatments from physiotherapy to art therapy which do not count as ‘medical appointments’.

‘Lack of compassion and bureaucratic pedantry’

Organisers of the first Tunbridge Wells Pride event on Sunday said they were ‘overwhelmed’ by the level of support they received. It saw over 1,000 people turn up to take part in the celebrations. Full story see p6

MP Greg Clark has accused the company of a ‘lack of compassion’ and ‘bureaucratic pedantry’. He has spoken out against G4S – which was awarded a contract worth £90million to transport patients in 2015 – through his regular column for the Times [page 22] in which he warns ‘the time for excuses is over’. In the piece, the Tunbridge Wells MP candidly discloses a series of concerns raised directly by his constituents about their treatment at the hands of G4S. The problems are so bad Mr Clark admits he ‘wasn’t surprised’ to read last week’s coverage in the Times which high-

lighted a damning report on the Transport Service compiled by the West Kent Clinical Commissioning Group (CCG). It also told of Husnara Begum, a Tunbridge Wells resident who suffers from severe Rheumatoid Arthritis, who was left stranded at a hospital in London for six hours, only to be told by G4S to ‘sort it out herself’. In the highly critical report, the CCG assessed G4S on five key areas of performance and found it lacking in all but one, with two areas, leadership and responsiveness, receiving a red warning – the lowest grading. It then transpired the CCG was going to take oversight of the complaints procedure due to serious failings by the company in responding to patients who felt mistreated. Mr Clark defends the decision by the CCG to replace G4S’s predecessor, due to its own catalogue of failings, but adds: “It is unacceptable that things seem to have got worse since. “I say ‘seem’ because when I suspected that there could be a systemic problem, I asked for performance data on the contract. None was forthcoming.” However, his biggest criticism is reserved for the way G4S sidesteps the issue of providing

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LOCAL & LIVE music

festival kicks off this Friday with some 160 acts taking to the stage across four days and at numerous venues including Calverley Grounds, The Forum and The Spa Hotel. To help you make the most of the town’s top music event the Times is this week publishing a special day-byday supplement of what’s on where and when:

Meet the local bands creating waves. Find some big name favourites and discover exciting newcomers making their mark. Local & Live runs from 6pm Friday [August 25] through ‘til 10pm on August Bank Holiday Monday. Full details start on Page 23. You can also find out what’s happening by following us on Facebook (‘Times of Tunbridge Wells & Tonbridge’) and Twitter (@timeslocalnews).


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