Heafey Hoffmann Dworak & Cutler Mortuaries

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SPONSORED FEATURE

by dan mccann for heafey hoffmann dworak

& cutler mortuaries

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n January 2016, flames and an explosion devastated Heafey Hoffmann Dworak & Cutler Mortuaries’ main office, a fixture at 7805 West Center Road since 1980. • A family-owned business, there in times of grief, was now facing its own challenge and with it, a choice — wallow in “Why us?” or let the human spirit do its thing. • Before the smoke cleared, the answer was apparent: pick up, dust off, move forward. There were mourning families to serve, a temporary location to find and a move to make. There was a main office to rebuild and a drive to bring it back bigger and better. In short, there was work to do and a tradition dating to the 1850s to continue. • Now, less than two years after the fire, Heafey Hoffmann Dworak & Cutler is on the cusp of introducing the public to a state-of-the-art mortuary that will serve the community for generations to come. • With progress comes tremendous gratitude. “The community was there for us,” said co-owner Bill Cutler III. Being there for others is what they do — the funeral directors at Heafey Hoffmann Dworak & Cutler have a combined 200 years of experience. And it is what Omahans do as a community, reaching out with kind words and thoughtful gestures. The result is a poignant reminder: though fire can bring down walls and destroy equipment, it also can strengthen resolve and illuminate a longstanding tradition of community support.

OPEN HOUSE WEEKEND Heafey Hoffmann Dworak & Cutler Mortuaries is putting the finishing touches on its new building. The public is invited to enjoy refreshments and tour the space at 7805 West Center Road from 2 to 4 p.m. Oct. 7 and 1 to 4 p.m. Oct. 8.

Cutler: Response was instant, overwhelming by dan mccann for heafey hoffmann dworak

As a boy, Bill Cutler III would walk by his family’s mortuary on the way to and from school, certain that someday he would follow in his father’s footsteps. “I’ve been blessed in my career, because all I ever wanted to do is what I’m doing Bill Cutler III today. I worked with my father; I grew up around our funeral home. For me, it’s not a job. I’ve always enjoyed what I’ve done,” Cutler said. Over the course of almost five decades, Cutler has built a reputation for caring and dedicated support during many, many dark hours. When the community had a chance to reciprocate during Heafey Hoffmann Dworak & Cutler’s own time of need, the response was instant and overwhelming. Q: What has life been like in the months since the fire? A: When our building was completely gutted by fire, we moved to one of our other locations right away for a couple of months. Initially, that was a challenge until we got our temporary (main) location built at 121st and Center. Along the way, we really didn’t encounter any other difficulties. Everybody helped us. I can’t describe how good the community has been to us over this year-and-a-half of rebuilding. It just represents what a great heartland we’re privileged to live in. Q: The mortuary is there for people in times of need. Now the tables were turned a bit. Elaborate on the community support that came back to you. A: The community was there for us, no doubt. All of the families we had previously served were really encouraging, and then there was the kindness shown to us by the families we were serving when

& cutler mortuaries

the fire occurred. They were just marvelous, so kind and so understanding. … We got the impression that people knew we would do the right thing, and we certainly tried to honor their expectations. Q: How has your team adapted over the months? A: Everybody has stepped up and done the hard work necessary to keep operating. The one thing about funeral service is – you can’t plan ahead. I was taught from the very beginning when people have a death, their world stops and they don’t care about our schedule nor should they. We’re here to provide the service they need on the timeline they need it. That’s the way we’ve always operated. Q: Was there ever any doubt that you would come back bigger and better? A: No. As Tom Heafey and my son, Bill, and I watched the building burn, we knew we would rebuild at 78th and Center. No alternatives were ever discussed. It’s going to be a better facility. I just know the public is going to like what we’ve done. Q: What message would you like to send to those who’ve reached out with kind words and more? A: We’re so grateful and so thankful. They’re the ones that really kept us going. The difficulties we thought we might have, we didn’t experience. We really don’t have anything to complain about. It could have been a whole lot worse. It could have been a real disaster. We’re grateful that everybody was able to get out of the burning building. The real heroes in this whole ordeal were the first responders. They are just unbelievable people who not only got the fire out but then got the deceased out later that afternoon.

Cards, messages reflect community’s caring heart compiled by dan mccann for heafey hoffmann dworak

& cutler mortuaries

First graders at St. Stephen the Martyr School were among those sending well-wishes to the staff at Heafey Hoffmann Dworak & Cutler Mortuaries after the devastating January 2016 fire. They drew lots of rainbows — a reminder that turbulence often can give rise to something beautiful. “You are not alone,” wrote one child. “Keep hoping and helping.” “God will be with you.” “You can make it again. I hope it will be even better.” “Everybody cares about you and it’s OK to cry.” The sweet sentiments were accompanied by equally sweet drawings: a heart creature with hug-ready arms, a collection of crosses, the occasional baseball and those colorful rainbows. “They sent us this big envelope of encouragement. It was heartwarming and just unbelievable to think they would take the time to do it. It brought a smile to all of our faces,” said Bill Cutler III, funeral director and mortuary co-owner. From the students’ teacher, Rose Fitch, a beautifully handwritten note: “The whole community feels the shock of this tragic event. Please be encouraged by the things the fire could not destroy — the dignity you gave to the deceased and the respect and compassion that you showed to every individual who walked into your establishment.” The notes from St. Stephen’s will be framed and displayed in the new building. They are just a glimpse into the encouragement and shows of support that Heafey Hoffmann Dworak & Cutler received after the fire from grateful families, assisted living residents, hospice workers, newspapers and local colleges. Churches throughout the city offered the use of their facilities, and funeral directors offered their assistance. “Anything we can do, please ask,” was a common theme. “You will rise from the ashes,” was another. From a family who lost two sons in less than two years: “Thank you and your wonderful staff for your years of service to our community. We stand by you during this tragic time and look forward to seeing the construction of the new building. Wishing you all happy beginnings!” “We received so many cards, emails and phone calls. And the food! People brought in so much food,” recalled Karen Callaghan, Cutler’s assistant. They also continued to bring their business, finding their way to the mortuaries’ temporary, tucked-away site at 121st Street and West Center Road. “We were concerned because our main location no longer existed,” Cutler said. “We were going into a temporary space that was wonderful and spacious and well done — but it was not visible from Center Street. It had zero curb appeal. The fact that all of our clientele stayed with us and supported us is really a tribute to them.” And a testament to the mortuary’s ingrained place in the Omaha community — temporary location or not. “Our firm has been around since 1882,” Cutler said. “The Heafey family, the Hoffmann family, the Dworak family and the Cutler family all have long-term commitments to the heartland.”

HEAFEY HOFFMANN DWORAK & CUTLER: GRATEFUL AND DEDICATED TO COMMUNITY

FROM DEVASTATING FIRE SPRINGS TREMENDOUS GRATITUDE


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