Communications & New Media
Jan. 2020 I Vol. 34 No. 1
O’Dwyer’s Guide to
Crisis Communications The art of the apology The first phone calls IN a crisis Winning crisis strategies with Gen Z How technology has redefined crisis readiness The importance of post-crisis communications NEW crisis opportunities (and threats) IN 2020 Avoiding ‘call center’ crisis RESPONSES BEWARE: THE crisis AFTER THE crisis The CEO’s role in a crisis :
PLUS
2020 GUIDE S ’ ES IN S C I R V E R BUYDUCTS & SECATEGORIYE PRO THAN 50 INDUSTR MORE R THE PR FO
January 2020
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