Do YOU Know What The Taxpayer Liaison Officer Does?
The Primary Duty Of The Taxpayer Liaison Officer (TLO) Is To Resolve Conflicts Between The Appraisal District And The Taxpayers. Important responsibilities associated with the Taxpayer Liaison Officer are: •
PROFESSIONAL TREATMENT TO CLIENTS/PARTIES o
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RESEARCHING AND ENHANCING COMPLAINTS IN DETAIL o
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The Taxpayer Liaison Officer reports directly to the appraisal district’s board of directors and not to the chief appraiser. Their primary role is to resolve problems not addressed through the normal channels.
After getting adequate information from the complainant, the Taxpayer Liaison Officer researches the complaint with an objective of resolving any legitimate complaints. Subsequently, a report is submitted along with comments and suggestions to the appraisal district’s board of directors at their next meeting. The TLO is required to report on all complaints and whether or not they have been resolved.
INVESTIGATION AND ERROR MANAGEMENT o
The Taxpayer Liaison Officer is responsible to investigate every complaint and attempt to resolve complaints.
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For disabled and impaired complainants — If the complainant is disabled or impaired and cannot produce a written complaint, the complaint should be recorded and the tape played for the board in the place of a written complaint.