North West HHS Consumer Engagement

These include focus groups and community representation on hospital committees. We use this valuable information to assist us to plan for the future, design our services and also improve our care delivery processes.

North West HHS values consumer participation and patient representatives to provide us with leadership and advice on our care and services, a review process for patient information and design of our service. Each facility has a number of ways that consumers can become involved. To obtain further information, please visit the website or contact us by emailing nwhhs.engagement@health.qld.gov.au.

We value the contribution made by members of our community towards the delivery of person-centred care and we recognise the importance of community engagement when it comes to delivering high quality treatment and care throughout our communities. Our desire to achieve this has been encouraged by the development of, and our requirement to comply with, the Partnering with Consumers criteria of the National Safety and Quality Health Care Service Standards.

As part of our commitment to Consumer Engagement, North West HHS has engaged the services of voluntary community members to several advisory groups to work with the health service in achieving our objectives.

The Consumer Advisory Groups meet quarterly and is made up of community members from their local community, other healthcare providers and North West HHS executive and management team members.

The purpose of the Consumer Advisory Groups is to assist and advise the Executive team in relation to existing and emerging healthcare trends and services, together with patient information and protocols, and make recommendations from a consumer perspective.

Currently there are Consumer Advisory Groups in Mount Isa, Cloncurry, Julia Creek, Normanton, Karumba, and Burketown. There are Health Councils in Doomadgee and Mornington Island.

If you would like to join a Consumer Advisory Group, or would like more information on consumer partnerships at North West HHS, please contact us at nwhhs.engagement@health.qld.gov.au or visit the website. JOIN

Interested to know when outreach services will be visiting your community? Visit the dedicated Outreach Service page on the North West HHS website to stay up to date.