The North West Hospital and Health Service respectfully acknowledges the Elders past and present and the Traditional Owners of the land, sea and waterways which we service and declare the North West Hospital and Health Service’s commitment to reducing inequalities between Indigenous and non-Indigenous health outcomes in line with the National Indigenous Reform Agreement (Closing the Gap).
Acknowledgement of Australian South Sea Islanders
North West Hospital and Health Service formally recognises the Australian South Sea Islanders as a distinct cultural group within our geographical boundaries. The North West Hospital and Health Service is committed to fulfilling the Queensland Government Recognition Statement for Australian South Sea Islander Community to ensure that present and future generations of Australian South Sea Islanders have equality of opportunity to participate in and contribute to the economic, social, political and cultural life of the State
Vision, Purpose, Values
Our Vision
Trusted, connected, quality healthcare for all.
Our Purpose
To provide kind, inclusive and safe health services across our region in partnership with the communities we serve.
Our Values
Our values will guide our decision making and actions as we commit to respecting, protecting, and promoting human rights in our decision making and actions. These values include Innovation, Respect, Engagement, Accountability, Caring, and Honesty. This newsletter is produced by the North West Hospital and Health Service All feedback and contributions are welcome to NWHHS Communication@health qld gov au All published material has been approved by the Health Service Chief Executive
From the Board Chair
Community
Queensland Health Minister connects with North West communities
Youth Week gets a health boost from local teams
Back in action: Ortho Surgery returns to the North West
A new lens of care at Mount Isa Special Care Nursery Cloncurry & Mount Isa Show
One good girl, hundreds of smiles: Easter with the Therapy Dog
International Nurses and Midwives Day
$50K Boost brings Mental Health support to rural doorsteps
Staff
Top Doc in the Top End - Chief Medical Officer visits the North West
The Backbone of Bush Births
Administration
Consumers
North West HHS Consumer Engagement
Current Consumer Opportunities
Quality and Safety quarterly report
From the Consumer Liaison Officer
Outreach Calendar
Aboriginal and Torres Strait Islander Health
NWHHS partnership with Orange Sky earns State recognition
Reconciliation Week brings community together in the North West
A name that holds a story - Yellagundgimarra Hospital Doomadgee
A new chapter for health on Mornington Island
A new generation of care: Nursing futures launches in Western Queensland
Health Equity Implementation plan 13YARN
Collaboration for Health
Murtupuni Centre for Rural & Remote Health (MICRRH) - James Cook University
Wellbeing Tips
3 signs your colleague might be burning out (and how to help)
your free flu
NWHHS Balance
From the Board Chair
Cheryl Vardon AO
Dear North West,
As the cooler season settles in, the North West is coming alive with a vibrant calendar of events and community gatherings. I encourage everyone to get involved, explore our incredible region, and enjoy the many opportunities to connect and create lasting memories. It’s uplifting to see so many people embracing life ‘out west’ and making the most of all our communities have to offer.
Recently, the North West Hospital and Health Board, together with the Executive Leadership Team, had
the honour of hosting the Minister for Health and Ambulance Services, Tim Nicholls MP, and Queensland Health Director-General, Dr David Rosengren.
During their visit, they toured Mount Isa Hospital and the Royal Flying Doctor Aeromedical Hub, officially opened the Ngarnal Community Health Building on Mornington Island, and unveiled the Yellagundgimarra Hospital sign in Doomadgee. This visit was a fantastic opportunity to showcase the dedication and impact of our staff across the region. Both the Minister and Director-General spoke highly of the warm welcome and genuine openness shown by our teams throughout their journey
I was also proud to attend the Queensland Reconciliation Awards, where North West Hospital and Health Service, in partnership with Orange Sky Australia, received a Highly Commended Award in the Partnership in Action category. This recognition celebrates the powerful collaboration aimed at reducing rheumatic heart disease (RHD) in remote First Nations communities. Since the partnership began in 2022, initiatives focused on improving hygiene, enhancing health education, and increasing skin health team visits have resulted in a 57 per cent reduction in RHD cases; a truly outstanding outcome.
Additionally, the North West Hospital and Health Board and Executive Leadership Team have recently reviewed and updated our Strategic Plan 2024–2028, which remains current for the 2025–2026 reporting period. This plan outlines our priorities and demonstrates how North West HHS will continue to support the Queensland Government’s objective of delivering health services when you need them.
Finally, I want to sincerely thank all our staff for your continued passion, professionalism, and commitment to the people of the North West. Your work makes a difference every day.
Kind regards,
Cheryl Vardon AO Health Service Board Chair
From the Health Service Chief Executive Sean Birgan
It’s my pleasure to welcome you to the 13th edition of our Balance magazine a reflection of the remarkable work happening across our region, and a celebration of the people and partnerships that drive it.
As you turn the pages, you’ll see stories that embody our shared values of innovation, respect, and accountability not just words, but principles that guide how we care for our communities every day.
We’ve had the privilege of welcoming the Queensland Health Minister to the North West, connecting policy with people, and spotlighting the strength of rural
healthcare. From orthopaedic surgery returning to the region, to new beginnings at the Mount Isa Special Care Nursery, and the return of the much-loved Cloncurry and Mount Isa Shows, our teams continue to show what’s possible when care is local and led with respect.
We also recognise and honour all our incredible staff whose dedication ensures we can deliver safe, culturally respectful, and person-centred care.
This edition highlights significant steps forward in Aboriginal and Torres Strait Islander health, including the renaming of Doomadgee Hospital to Yellagundgimarra Hospital Doomadgee, a powerful reminder of the stories that shape our places of care. Our partnerships, like that with Orange Sky, and initiatives like the Health Equity Implementation Plan, are driving real change and building trust where it matters most.
At the heart of everything is our community from the joy sparked by an Easter visit from our therapy dog, to the mental health boost delivered to rural doorsteps, to the new generation of nurses stepping into leadership in Western Queensland.
Thank you to every team member, partner, and community voice helping to shape a healthier, more connected future for the North West
Warm regards,
Sean Birgan Health Service Chief Executive North West Hospital and Health Service
STRATEGIC PLAN 2024-2028
Queensland Health Minister connects
with North West communities Community News
At the end of May, the Queensland Health Minister spent a few days in the North West, checking in on some of the great work happening across our region.
He started with a tour of Mount Isa Hospital, meeting with staff and getting a closer look at the services we provide to the community. From there, he travelled to Mornington Island for the official opening of the new health facility It was a fantastic event, with plenty of support and smiles from the local community.
The visit wrapped up in Doomadgee, where the hospital was officially renamed Yellagundgimarra Hospital Doomadgee. The celebration included traditional dance and a strong community turnout, making it a memorable and meaningful moment for everyone involved.
It was great to see the positive energy and pride across all three communities – a real reminder of the impact of strong local healthcare and connection to culture
Youth
Week gets a health boost from local teams
Queensland Youth Week 2025 was a fantastic opportunity to recognise, celebrate, and connect with young people across our state and North West HHS was proud to be part of the action.
Our teams were out and about, taking part in local events and engaging directly with young people to share valuable information and resources to support their health and wellbeing.
The Mental Health team was on hand to talk about the importance of mental wellbeing, breaking down stigma and providing details about the range of support available to young people across our region
The Sexual Health team joined the fun as well, delivering practical, youth-friendly information on safe sex practices, healthy relationships, and how to access confidential sexual health services
And of course, we brought along some popular giveaways, from tote bags to caps which proved to be a big hit with attendees.
A big thank you to all the young people who came by to have a chat, pick up some resources, or just say hello. Engaging with youth in meaningful and supportive ways is key to building a healthier, more connected future and we’re proud to play a part in that.
Back in Action: the North West! Ortho Surgery returns to
Onsite Orthopaedic Surgery has officially returned to Mount Isa Hospital!
This much anticipated service resumed on Thursday 3 April 2025, marking a proud milestone for North West HHS, in partnership with Metro South HHS and Queen Elizabeth II Jubilee (QEII) Hospital rd
Thanks to this collaboration, an orthopaedic surgeon and nurse from QEII will now visit Mount Isa Hospital every three to four months Each visit includes a two day schedule with around 10 elective surgeries and a full day outpatient clinic, bringing specialist care directly to our region.
Patients selected for surgery in Mount Isa are those with lower-complexity needs, ensuring safe, high quality treatment right here at home. While category one patients will continue to be referred to Townsville and more complex cases managed at QEII
What makes this model even more special is the continuity of care it offers. The visiting specialists are the same dedicated clinicians who have been supporting our community via weekly telehealth services. This means they already know the patients, understand the local context and can provide a smooth and trusted transition from virtual to in-person care.
As Australia’s most remote Level 4 hospital under the Clinical Services Capability Framework, Mount Isa Hospital continues to play a vital role in rural healthcare. The return of orthopaedic surgery aligns perfectly with North West HHS’s Clinical Services Plan 2022-2037, supporting our goal to maintain and enhance local services.
A new lens of care at Mount Isa Special Care Nursery
Parents of sick or premature babies often face the heartache of being unable to be with their little ones around the clock Extended family members may also be
limited in their visits due to the baby’s health status or immune system vulnerabilities The new Angel Eyes camera system allows parents to view their baby remotely, providing peace of mind and connection even when they cannot be physically present. Using any internet-enabled device, parents can access live video feeds of their baby, receive photos, and get message updates from the hospital The system allows parents and families to maintain a visual connection with their baby 24/7
AngelEyes is a secure, live-streaming video system designed specifically for neonatal intensive care units and special care nurseries.
AngelEyes technology is a vital connection for families during difficult times, reducing anxiety and helping parents feel involved in their baby’s care even when they can’t be at the hospital
This technology has been adopted by hospitals worldwide to support families during often stressful and isolating times, improving emotional wellbeing and parental bonding, especially for families who live far from hospital facilities. While the Angel Eyes system provides important connection, families are still encouraged to visit their baby as often as possible Face-to-face time remains vital for bonding and learning how to care for their newborn
Bringing Health to the Heart
of the Show
If you wandered through the Mount Isa or Cloncurry Shows this year, chances are you saw the North West HHS team out in full force colourful stalls, friendly faces, and no shortage of conversations that mattered Even though crowd numbers were down a little this year, the team made the most of every moment Locals, travellers, families, and curious kids all stopped in some for a chat, some for a health check, and many just to learn a little more about the services available to them in the region
~ The teams brought heart to the showgrounds, and the community noticed. ~
They didn’t just show up they turned up Volunteers gave up their time during a busy season to connect with community members face-to-face. There were health resources, giveaways, prizes, and plenty of stories swapped across the tables It was genuine, grounded, and exactly the kind of presence people remember
In a region where distance can be a barrier to care, those one-on-one connections go a long way North West HHS continues to show that healthcare isn’t just about treatment it’s about trust, relationships, and showing up where people are.
One good girl, hundreds of smiles: Easter with the Therapy Dog
Lulu made a special Easter visit to Mount Isa Hospital, spreading joy and tail wags wherever she went Her calm and affectionate nature lifted the spirits of everyone she met. Patients lit up with smiles, and staff members couldn’t resist stopping in the hallways for a quick cuddle.
For many patients and visiting families, especially those from remote areas, Lulu’s visit was a comforting reminder of the pets waiting for them back home. Some shared heartfelt stories about their own dogs, finding warmth and connection in Lulu’s gentle presence.
A big thank you to Kara, Jamie, and the amazing Lulu from the Therapy Dog Team. The visit made a real difference and brought a wave of happiness to our hospital community.
Midwives Day International Nurses NWHHS Balance
& &
In May, we proudly joined in the global celebrations for International Day of the Midwife and International Nurses Day, a special time to recognise the compassion, dedication and professionalism of our nurses and midwives across the North West Hospital and Health Service.
To mark the occasion, we hosted a very special celebration at the JCU Mount Isa campus, featuring inspiring addresses from Pauline Calleja, Dean of James Cook University, and Liz Wilkes, Queensland's inaugural Chief Midwifery Officer. Their reflections reminded us of the powerful impact nurses and midwives have on the health and wellbeing of our communities every single day.
The event also included a BBQ, providing staff the chance to connect, reflect, and celebrate together. A special thank you as well to the Australian College of Nursing for generously donating the cake to help us mark the occasion.
A highlight of the day was our annual Nursing and Midwifery Awards, where we proudly acknowledged outstanding contributions across our workforce. Congratulations to all of this year’s nominees and award winners, your dedication, leadership, and passion are truly inspiring. It was a privilege to celebrate your achievements
Health support to rural doorsteps $50K Boost brings Mental
The Mental Health, Alcohol, Tobacco, and Other Drugs service (MHATODS) has successfully secured $50,000 in funding through the Multimorbidity Quality Improvement Strategy (MQIS) to enhance healthcare outcomes for consumers with or at risk of multimorbidity.
This funding has supported the purchase of essential mobile physical health assessment kits for MHATODS clinicians to employ when conducting home visits and outreach services.
These kits will improve the accessibility and quality of physical health assessments, particularly for patients in remote areas, and strengthen service delivery.
Keeping patients comfortable at home can be beneficial to improving health outcomes. Emergency departments can be busy, noisy places at times and can be overwhelming for people in mental health distress
These health assessment kits equip clinicians with portable medical tools to provide on-the-spot care during home visits, reducing missed appointments, and improving assessment completion rates It also gives patients the convenience of being evaluated with their support network close by and reduces hospital visits which can put a strain on mental health and financial wellbeing especially for those needing to travel.
James Coughlan 7in700 tribute to Fiona
In June 2025, Mount Isa local and councillor James Coghlan embarked on a remarkable journey: running 700 kilometres over nine days, connecting seven mines across North West Queensland. Dubbed the "7in700" challenge, this endeavour was more than a test of endurance it was a heartfelt tribute to his late wife, Fiona, and a fundraiser for the Mount Isa Hospital Cancer Care Unit that had supported their family during her illness.
Fiona, a cherished careers advisor at Good Shepherd Catholic College, was known for her unwavering support of students and her vibrant presence in the community. Her passing left a profound void, and James sought a way to honour her legacy. Drawing on memories of past marathons and Fiona's resilient spirit, he conceived the 7in700 challenge, aiming to raise funds to enhance local cancer care services.
The journey was gruelling James faced early morning starts, physical exhaustion, and even a severe leg infection that threatened to halt his progress. Yet, inspired by Fiona's courage, he persevered. On the final day, despite his injuries, James completed the last 5km, greeted by a sea of supporters clad in yellow at Kruttschnitt Oval. His daughter, Charlotte, jo Ja also ga n and co uring sp
Want your story told?
The North West Public Relations team is always eager to share stories celebrating our outstanding staff and community.
If you know someone who deserves recognition, we’d love to hear from you! Give us a call at 07 4744 4871.
Top Doc in the Top End Chief Medical Officer
visits the North West
Queensland’s Chief Medical Officer, Dr Catherine McDougall, visited Mount Isa and Cloncurry in April, engaging with key stakeholders and healthcare professionals to discuss local healthcare priorities and challenges.
During her visit, Dr McDougall met with the Executive Leadership Team of the North West HHS and members of the North West HHS Board, where discussions focused on healthcare service delivery and regional medical support.
Dr McDougall attended the Clinical Directors meeting, held one-on-one conversations with medical staff and engaged with Medical Year 1 and Year 2 postgraduates, where she provided insights and support for early-career doctors working in regional Queensland
Travelling to Cloncurry, Dr McDougall met with the Medical Superintendent at Cloncurry Hospital as well as the Cloncurry Shire Mayor and councillors, reinforcing the government’s commitment to regional healthcare access and infrastructure.
The north west visit also included meetings with key local representatives, including Robbie Katter MP, and health services such as Gidgee Healing, to discuss First Nations and community health initiatives.
Dr McDougall’s visit reaffirmed the Queensland Government of the dedication North West HHS has to enhancing healthcare access and services in rural and remote communities, with a strong focus on collaboration, workforce development, and innovative healthcare solutions
The Backbone of Bush Births
Midwives up-skill to meet high-risk needs
The NWHHS midwifery team had the incredible opportunity to attend a seminar led by some of the nations leading experts in maternal health. The visiting panellists included; Professor John Newman, Obstetrician and researcher working in the Obstetrics and Gynaecology department for the University of Western Australia. John has been researching preterm birth and the short- and long-term impacts on babies for 30 years and is passionate about health care professionals being up to date in their knowledge and understanding of this matter.
Dr Cecelia O’Brien (Women’s Health Circle) Cecelia is an experienced Obstetrician and Gynaecologist (O&G) who has over 10 years’ experience in diagnostic ultrasound. Cecelia has subspecialised in the area of M t l d F t l M di i e and has a
Diploma in Diagnostic Ultrasound in O&G. Cecelia has recently completed her PhD in the area of foetal growth patterns in the setting of maternal obesity.
And Dr Christoph Lehner Maternal Foetal Medicine Specialist with 20 years of obstetric experience in Germany and Australia. His philosophy of holistic pregnancy care considers the many aspects of a woman’s pregnancy journey, and the team approach it takes to improve obstetric outcomes.
This was a great opportunity for all NWHHS health professionals involved in obstetric care to facilitate ongoing discovery and research in the field of preterm birth prevention, to engage with experts in the field, and access educational tools and resources
Behind every great team is an admin with a list and the grit to match
The Calm in the Chaos: Thanking our admin pros for all they do
NWHHS Balance
On Administrative Professionals Day 2025, North West HHS proudly celebrated the often unsung heroes of healthcare, the dedicated administration teams
From front desk reception to medical records, rostering to recruitment, procurement to planning, our administrative professionals are the essential thread that holds everything together
These teams work tirelessly behind the scenes, ensuring that every detail is managed with precision, professionalism, and care Their efforts enable clinical and operational teams to deliver the highest quality care to our patients and communities. On this special day, we paused to recognise and thank them for their outstanding contribution
This year marked the presentation of the inaugural NWHHS Administrative Professionals Day Award, which was created to spotlight exceptional dedication and service within our administration workforce. We’re thrilled to announce that Brenda Hatherell was named the first-ever recipient of this honour.
Brenda was recognised for her unwavering commitment, positive attitude, and the integral role she plays in supporting both her colleagues and the broader service. Her attention to detail, deep knowledge of processes, and genuine care for her work make her a standout example of what administrative excellence looks like at NWHHS.
Congratulations, Brenda, and thank you for setting such a high standard
NWHHS Balance
Two new leaders One
North West Hospital and Health Service (HHS) is pleased to announce the appointment of Gary Torrens as the new Assistant Director of Nursing – Kidney Services
North West HHS is pleased to announce the appointment of Paula Ryan as the new Midwifery and Nursing Director - Women and Children.
Paula brings extensive clinical and leadership experience spanning more than three decades, with a strong background in midwifery, maternal and child health, and service design. Her career includes senior roles in tertiary and quaternary hospitals, as well as community-based services, where she has led multidisciplinary teams across birthing suites, complex care wards, neonatal intensive care, and home birth programs. Paula has long championed culturally safe practice, continuity of care, and equitable access to health services, particularly for vulnerable and remote populations Since stepping into the role, she has begun engaging with staff and stakeholders across the region to explore opportunities for service integration, improved access, and stronger collaboration with First Nations communities.
Mr Torrens brings over two decades of clinical expertise and leadership experience and is deeply committed to improving outcomes for patients living with chronic kidney disease across the North West
"I am an Aboriginal man from Bundjalung Country, I’ve advocated for Aboriginal and Torres Strait Islander people in the health system for many years now, as has my family before me, and this opportunity, with the cohort of patients we see, it’s mostly First Nations,” said Mr Torrens. Mr Torrens will also lead efforts to further embed cultural safety in renal care delivery, with a strong emphasis on staff development, First Nations workforce pathways, and holistic care models that reflect the social and cultural realities of the communities NWHHS serves.
Care Knows No Borders
When Neonatal Nurse Jo La Spina steps
up for babies far from home
Mount Isa Hospital Neonatal Nurse
Practitioner Jo La Spina (pictured above with white flower wreath) has recently returned from a meaningful volunteer trip to the Solomon Islands, where she collaborated with local healthcare professionals to enhance outcomes for sick and premature newborns.
As part of a specialist team from the Australian College of Neonatal Nurses (ACNN), Jo delivered vital training, mentorship, and hands-on support in neonatal care within low-resource hospital settings. Remarkably, this volunteer work is entirely self-funded, with Jo taking leave and covering travel expenses out of pocket driven by passion and commitment to global health equity.
“We aimed to share knowledge, provide support, and strengthen local healthcare
systems so more babies can survive and thrive,” Jo said.
“This was one of the most rewarding experiences of my career, especially having previously volunteered in Tonga Each opportunity to support neonatal care in our neighbouring Pacific communities strengthens my passion and commitment.”
During the trip, Jo worked closely with local Doctors, nurses and midwives to implement essential practices such as newborn resuscitation, thermal care, infection prevention, and feeding support for vulnerable infants
The ACNN’s Low Resource Countries Special Interest Group focuses on sustainable capacity building in neonatal care across the Pacific and Southeast Asia. Jo’s contribution exemplifies the significant global impact Australian nurses can achieve, even from remote regions of Queensland.
Staff Spotlight | Maternity Unit
The Maternity Team is raising the bar in rural care
It’s been a big year for our maternity unit a time of growth, change, and renewed energy. With a new director at the helm, the team has embraced fresh systems, technology, and ways of working, all with one goal in mind: providing the best possible care to local mums, babies, and families.
The unit has welcomed several new faces, each bringing fresh ideas, experience, and passion to the team Together, they’ve worked hard behind the scenes to enhance the birthing experience from improving clinical systems to refining everyday processes that make things smoother for staff and patients alike.
But through all the change, the heart of the team remains the same: compassionate, capable, and deeply committed to rural families. Whether it’s staying late after a long shift or supporting each other through the highs and lows, this team shows up every time.
To the amazing midwives, I would just like to thank you all for the wonderful care I received while I was in the maternity ward. I had heard so many stories of friends and family struggling with staff after the birth of their children in other hospitals but have been absolutely blessed by your staff and the support I received throughout the days and night. You all made my transition to motherhood so easy, and I truly thank you. May God bless each and every one of you!
- Love the Faalelei Family Sunny,Alicia and Baby Caleb.
Their work may not always make headlines, but it’s felt in every safe delivery, every supported mum, and every tiny heartbeat that enters the world in their care. The future of the maternity unit is bright and it’s being built by a team that leads with strength, skill, and heart
Consumers
North West HHS
Consumer Engagement
At North West Hospital and Health Service we believe that health consumers are more than participants in our healthcare system, they are our partners in health. By empowering individuals to actively contribute to decisions that shape our healthcare services, we ensure that the voices of our diverse communities are heard, valued, and acted upon.
There has been plenty of engagement activity occurring around the North West for several building projects such as the new Normanton Hospital, renaming Yellagundgimarra Hospital Doomadgee, expansion of dialysis care for remote communities such as Mornington Island, and we are steadily moving forward with plans for a new mental health facility in Mount Isa. These engagement efforts have been about more than just consultation; they have been about partnership. We’ve listened to the community’s concerns, ideas, and aspirations for their healthcare services, and this feedback has shaped every aspect of our planning. From community forums and workshops to one-on-one discussions with local leaders and residents, North West HHS has made sure to include everyone in the conversation. This approach has allowed us to better understand the unique needs of each community and to design facilities that will provide culturally appropriate, effective healthcare.
Mikayla Kuskopf Acting Manager Public Relations
CAG & CAN Update
So far, we have held 8 Consumer Advisory Group (CAG) and Consumer Advisory Network (CAN) meetings across the region this year, with current groups including Mount Isa, Cloncurry, Julia Creek, Normanton, Karumba, and Burketown, and Health Councils in Doomadgee and on Mornington Island. These meetings give all of our community representatives the opportunity to speak with North West HHS executive members and senior staff about current health issues, services and priorities in each community and work together to ensure the most appropriate services are provided, as close to home as possible for all of our consumers.
We are incredibly grateful for all of the health consumers that engage with us to help shape the future of health delivery in our region. Your contributions to your community and our health service are incredibly important and we couldn’t do our job without you!
For more information about becoming a registered health consumer in the North West, please visit: https://www.northwest.health.qld.gov.au/ opportunities/join-a-consumer-advisorygroup/ or email: nwhhs.engagement@health.qld.gov.au
Quality and Safety Quarterly Report
January - March 2025
At North West Hospital and Health Service, we work hard to make sure our patients receive safe, effective, and high-quality care. We check the quality of our care by looking at patient outcomes, healthcare processes, and patient satisfaction.
Our quality management systems help us keep our care consistent and thorough across all hospitals. This means we regularly track and report on:
Medication safety
Safety incidents
Readmission rates
Patient feedback
These checks are part of our everyday work. By paying close attention to these areas, we aim to keep improving and providing the best possible care and health outcomes for our community.
Medication
Medication Safety
Medication mistakes can affect a person’s health and may cause harm. NWHHS has safety systems to help prevent these mistakes. Our staff are trained to use medicines safely and correctly.
Medication mistakes can happen when: A medicine is prescribed incorrectly
The wrong amount or type is given
Consumers can play an active role in preventing medication errors by speaking up about concerns if something feels wrong such as a different looking pill or unexpected side effects, checking prescriptions, clarifying instructions and understanding how and when to take medication.
NWHHS Balance
Slips and Falls
NWHHS reduces slips and falls through risk assessments, patient education, and tailored care plans. We promote safe mobility with assistive devices, regular monitoring, and environmental safety measures. Staff receive ongoing training, and we involve patients and families in fall prevention strategies.
Total Inpatients
Consumers can help prevent falls by being aware of your surroundings, using walking aids if needed, wearing safe shoes, keep floors clear, use handrails, and let staff know if you feel unsteady or dizzy. Working together with NWHHS staff, you and your family can help make sure you stay safe and avoid falls.
Pressure Injuries
NWHHS helps prevent pressure injuries by checking skin regularly, creating personalised care plans, and using specialised equipment. We encourage early action with support for movement, changing positions often, and staying hydrated and wellnourished. Our staff are trained to prevent pressure injuries, and we work with patients and families to keep skin healthy and improve recovery.
Consumers can help prevent pressure injuries by moving regularly, changing positions often, and using cushions or special mattresses if needed. Keeping skin clean and dry, drinking plenty of water, and eating nutritious meals also help protect the skin. Let staff know if you feel discomfort, notice redness, or have any concerns about your skin. Working together with your care team can help keep your skin healthy and prevent pressure injuries.
SOURCE: Healthcare Standards Unit
Total Fall or Slips
NWHHS Balance
Unexpected return to theatre
If a patient needs unexpected surgery within a month of leaving the hospital, it is called an Unexpected Return to Theatre. This means they have to go under anaesthesia again, which comes with risks and can be stressful and worrying for both the patient and their family.
Emergency Department wait time by triage category
Emergency Department (ED) wait times show how quickly patients receive treatment after arriving. Patients are grouped into five categories based on how urgent their condition is. Category 1 is the most serious, needing help immediately, while Category 5 is for less serious issues. The graph below compares the target wait times with the actual performance of the North West Hospital and Health Service from January to March 2025. For the most urgent cases (CAT 1), the target is to see 100% of patients within 2 minutes. For less urgent cases (CAT 2 to 5), the targets range from 10 to 120 minutes, and NWHHS met or exceeded all of these targets.
SOURCE: SPIRR Team
From the Consumer Liaison Officer
We are committed to continuously improving our services. If you or your family have visited any of our facilities in the North West we would love to hear from you! Your feedback is invaluable to us!
Consumer Compliment
Surgical Ward:
“To the staff at Mount Isa Hospital, I would like to extend my heartfelt thanks and appreciation to the entire team for the exceptional care I received during my recent surgery. I am truly grateful for your exceptional service and the quality of care provided. Thank you once again for your outstanding support!”
“Thank you so much you have all made me have a real good look at myself and the choices I have made and the choices I need to make in the future, Thank you all of the Mt Isa staff Too Deadly!”
Quarterly Feedback Review
January–March 2025
This quarter we received 215 feedback submissions, with 179 compliments highlighting great service and positive experiences. While 36 complaints were recorded, they provide valuable insights for improvement The strong ratio of compliments to complaints reflects our commitment to excellence and continuous growth.
How to share your feedback
Email us: nwhhsclo@health qld gov au
Call us: (07) 4744 7115
Website: North West Hospital and Health Service
Natasha Dew
Outreach Services
Interested to know when outreach services will be visiting your community? Visit the dedicated Outreach Service page on the North West HHS website to stay up to date.
VIEW THE CALENDAR
Aboriginal and Torres Strait Islander Health
NWHHS partnership with
Orange Sky earns State recognition
The North West HHS and Orange Sky Australia have received the Runner-Up Highly Commended Award for Partnerships in Action: Driving down Rheumatic Heart Disease (RHD) in remote First Nations communities across North West Queensland at the Queensland Reconciliation Awards on 2 June 2025.
The partnership between North West HHS and Orange Sky Australia has been a vital component in the efforts to eradicate RHD, combining clinical expertise with community engagement and support services.
Orange Sky’s unique approach, providing free laundry and social connection services, helps improve hygiene and living conditions while fostering trust.
Representatives from Doomadgee, Mornington Island, North West HHS and Orange Sky Australia were in attendance to receive the award, reflecting the widespread regional collaboration driving this initiative
Health Service Chief Executive, Sean Birgan, said laundry services is not the core business of a hospital and health service, however we recognise that clean laundry and linen is a key component amongst a suite of strategies to providing a holistic approach to care.
"We are incredibly honoured to receive this recognition, which highlights the power of partnership in addressing complex health challenges like Rheumatic Heart Disease,” said Mr Birgan.
NWHHS partnership with Orange Sky earns State recognition
“Since commencement of this partnership in 2022, there has been a 57 percent reduction in the number of RHD cases in the North West This partnership focusses on improving hygiene, health education and increasing the frequency of visits by their skin health teams to combat this chronic issue
Both organisations remain committed to continuing this vital work, strengthening their partnership, and to continue to drive down rates of RHD which is preventable and treatable.
“Together, we are making real progress in reducing RHD rates and improving the wellbeing of First Nations peoples in North West Queensland."
-Chief Executive, Sean Birgan
A name that holds a story
Yellagundgimarra Hospital Doomadgee
Doomadgee’s hospital has a new name but it’s one that’s been carried in community memory for generations. Now officially called ‘Yellagundgimarra Hospital Doomadgee’, the name restores the original identity of the hospital and honours a remarkable woman, Yellagundimarra, whose name means ‘Rainbow Dreaming’ It’s a powerful return to Country, language, and legacy — and a reminder that healing comes not just through medicine, but through culture, connection and respect for the stories that shaped this land.
The renaming of the hospital was a community event attended by the direct descendants of Yellagundimarra, community groups, Doomadgee Dancers and North West HHS.
Christine Mann, Executive Director First Nations Health, attended the event and
acknowledged the involvement of local communities in the process
“The renaming is aligned with our ongoing efforts to genuinely partner with communities and continue to foster trust, and in this case return this hospital to its former name to what it was fondly called for many years,” said Ms Mann.
“This is an example where culture needs to be understood as a protective and healing factor for their community When the name changed to Doomadgee Hospital with little notice or consultation, it had a detrimental impact, until recently when Doomadgee community members, the Doomadgee Aboriginal Shire Council, Gunawuna Jungai, and Yellagundgimarra Health Council voiced their unanimous request to change the name and North West HHS listened ”
Cultural recognition is crucial within healthcare settings and is an important element to improve accessibility and support for Aboriginal and Torres Strait Islander peoples.”
Health Service Chief Executive Sean Birgan reiterated that the renaming aligns with organisational efforts to ensure health services are inclusive and culturally appropriate which is important in a community like Doomadgee where the population is predominantly First Nations people.
“We have previously acknowledged the suffering and grief of this community, particularly at the time of the tragic deaths to Rheumatic Heart Disease, and we committed to improving the clinical
and cultural safety of care provided to community and changing how we deliver care, so every person feels valued and respected,” said Mr Birgan.
“By renaming the hospital Yellagundgimarra, we are embedding that respect into the foundation of our healthcare service in Doomadgee.
This is about creating a welcoming environment where Aboriginal and Torres Strait
Islander patients, families, and staff feel seen, heard, and valued.
“It’s a reminder to everyone who walks through our health service doors of the cultural heritage of the land we work on and the importance of providing equitable health outcomes for all.”
North West HHS and local representatives will continue working together to ensure the hospital remains a culturally responsive and accessible facility
A new chapter for health on NWHHS
Mornington Island
The Ngarnal Community Health facility was officially opened on Thursday, 29 May 2025, marking a significant milestone in healthcare provision for the community.
The $4.1 million facility was unveiled in a ceremony attended by the Honourable Tim Nicholls, Minister for Health, and Dr David Rosengren, Director General.
A New Chapter Cont...
The new clinic is designed to complement the existing hospital by providing dedicated spaces for vital visiting health services such as Deadly Ears, The Health Skin Team, Cardiac Outreach, and Maternity services
Featuring four consultation rooms, a reception area, and dedicated staff spaces, the clinic enhances the capacity and efficiency of healthcare services available to the Mornington Island community.
Health Service Chief Executive, Sean Birgan, also in attendance at the ceremony, stated the new clinic will significantly improve the North West Hospital and Health Service’s (HHS) ability to treat patients efficiently and is a crucial step forward in delivering comprehensive care to the community.
“The opening of this clinic represents a powerful commitment to closing the gap and delivering culturally safe, quality care closer to home for the people of Mornington Island,” said Mr Birgan
Executive Director First Nations Health, Christine Mann, and her team have collaborated closely with local elders and community to ensure the new facility incorporates the voices and needs of the people it serves
“We are proud to see a facility that not only strengthens healthcare services but also respects and supports the cultural needs of the First Nations community here on Mornington Island This clinic is a vital step towards health equity,” said Ms Mann
The Mornington Island Primary Health Clinic reflects ongoing commitment to improving health outcomes and accessibility for residents on Mornington Island.
A New Generation of Care:
Nursing Futures launches in Western Queensland
The First Nations health workforce in Western Queensland has been given a major boost.
This comes with the unveiling of a new cohort of Aboriginal and Torres Strait Islander trainee nurses under a unique initiative to help overcome cultural and demographic barriers to employment.
The successful applicants to the program were unveiled at a ceremony at Mount Isa this morning, May 21, in the Courtyard of the Mount Isa Hospital.
The Western Queensland Nursing Futures Program has welcomed the 12 successful applicants to a fully-funded Diploma of Nursing, which allows them to train while earning a salary at their local health service, removing the need to relocate closer to city-based training.
This pilot program is more than a response to workforce needs — it’s a movement. A movement to build sustainable pathways into nursing, to promote equity in healthcare, and to empower Aboriginal and Torres Strait Islander peoples to lead the way in transforming health outcomes across the regions.
"We had an overwhelming response when we called for expressions of interest with over 50 applicants putting their names forward," said Western Queensland Primary Health Network (WQPHN) CEO and proud Gunggari woman Sandy Gillies.
"It was extremely heart-warming to see such great interest in a program like this and I'm proud of each and every applicant for taking that step."
This program represents a collaborative effort between the WQPHN, South West Hospital and Health Service (SWHHS), North West Hospital and Health Service (NWHHS), TAFE Qld and Gidgee Healing Service.
Five of the successful applicants will undertake their training in the North West region, while seven will be based in the South West.
we celebrate the enrolment of 11 First Nations students in the Diploma of Nursing from Normanton, Roma, Charleville, Richmond, Mitchell, and Mount Isa. These students are the pioneers of this program, and their journey will inspire many more to follow.
the Western Queensland Nursing Futures Program is a crucial driver for helping build a local health workforce.
North West Students: Michelle, Emily, Dorsey, (Gerauh and Natalie not photographed).
Reconciliation Week brings community together in the North West
Reconciliation Week a time for connection, reflection, and celebration. The week wrapped up with a vibrant community event at Gidgee Healing filled with culture, collaboration, and heartfelt moments
A big thank you to all the teams who joined us headspace, the Healthy Skin Team, Diabetes Team, 100.9 MOB FM, and the Rheumatic Heart Disease Team Your passion and presence made the day one to remember
We shared a delicious sausage sizzle, warm tea and coffee, and a spread of sweet treats cupcakes, biscuits and more The community received free merchandise, from hats and goodie bags to laundry packs, pencil cases, and raffle prizes thoughtful tokens that brought smiles all round.
Wellness was in action during NRW, with the Camooweal Health Expo offering free health checks, resources, and a chance for locals to meet their friendly Camooweal health team A great opportunity to yarn, ask questions, and build trust around care.
Together, we proudly continue the journey of reconciliation honouring culture, strengthening relationships, and walking forward as one.
Have you viewed the Health Equity Implementation Plan 2022-2025?
The plan is available to read on the North West Hospital and Health Service website.
Goals of the First Nations
Health Equity reform agenda include:
Actively eliminate racial discrimination and institutional racism
Visit the website and familiarise yourself with the plan today.
Increasing access to healthcare services
Influencing the social, cultural and economic determinants of health
Delivering sustainable, culturally safe and responsive healthcare service
Work with First Nations people, communities and organisations to design, deliver, monitor and review health services
The Centre for Rural and Remote Health (CRRH) James Cook University (JCU) is part of the Australian Rural Health Education Network (ARHEN), a national network of 15 University Departments of Rural Health (UDRH) funded by the Commonwealth Department of Health under the Rural Health Multidisciplinary Training Program.
Murtupuni Centre for Rural & Remote Health (MICRRH) - James Cook University
The MICCRH team work tirelessly to provide authentic multidisciplinary training and experiences for students and health professionals in distinctive rural and remote settings
They have a strong focus on public health and so MICRRH is committed to working with communities, health professionals and services in discovery of sustainable and enduring solutions to remote, rural and Indigenous health challenges and health workforce maldistribution. They are building a health workforce in and for our region that will make a difference.
The Centre for Rural and Remote Health is an internationally recognised, community engaged, regionally focused and multi-site University Department of Rural Health distributed across the vast catchment of Outback Queensland
Today, the purpose of the centre is to attract, build and retain a high quality health workforce in rural, remote and outback Queensland, and in doing so, improve the health of outback communities.
Wellbeing
Wellbeing Tips
3 Signs your colleague might be burning out (and how to help)
We all know the signs of someone having a rough day but burnout creeps in quietly, especially in busy health services like ours
Here are three red flags that your work bestie (or that quiet legend down the hall) might be running on empty:
1 They’re not themselves lately
Maybe they’ve gone quiet, seem irritable, or just “off.” If they’re usually bubbly and now they’re low-energy or withdrawn, it might be more than just a bad shift.
2. They're always ‘fine’ (but never actually are)
If someone keeps brushing things off, skipping breaks, or laughing off stress with “just tired,” check in. Overworking and minimising stress can be a mask for burnout
3 They’ve lost the spark
No more interest in team chats, staff events, or even the free cake? That might be a sign they’re disengaging - not because they don’t care, but because they’re overwhelmed
So, how can you help?
Check in genuinely - ask “How are things really going?” and mean it Encourage breaks - even if it’s just five minutes of fresh air.
Have their back - offer to help, even in small ways.
Know the supports - remind them they can chat with EAP, team leads, or their trusted mates.
Burnout isn’t weakness - it’s a signal. And sometimes, noticing it in someone else can be the first step to helping them reset
The Employee Assistance Program is a free, confidential support service for all Queensland Health staff and their immediate families. It offers up to six counselling sessions per calendar year and can help with stress, burnout, relationships, grief, and more
Call 1800 604 640 to speak with someone today or visit the Queensland Health EAP page to learn more.
Sometimes it’s not about having all the answers - it’s just about showing up and checking in.
Dietitians Corner
Ingredients
1 tbsp olive oil
1 brown onion, finely chopped
2 celery sticks, finely chopped
500g Lean beef mince
3 tsp Mexican spice mix
2 tsp ground cumin
115g (1/2 cup) red lentils
Can Chopped Tomatoes 400g
400g can black beans or kidney beans, rinsed, drained
1/2 cup chopped fresh coriander
2 long fresh green chillies, sliced
Method
1 Heat the oil in a large pan over medium-high heat
Add onion and celery, and cook, stirring, for 1-2 minutes. Add mince and cook, breaking up any large pieces with a wooden spoon, for 4 minutes
Add the spice mix and cumin Season well
2 Stir in lentils and tomato Add 375ml (1½ cups)
water Bring mixture to the boil Reduce heat and simmer, uncovered, for 20 minutes or until the lentils are cooked and mixture has thickened.
3 Stir through the beans, and cook for 1-2 minutes
Stir through half the coriander and half the chilli
Divide chilli con carne among serving bowls Scatter with the remaining coriander and chilli
Ingredients
85g dried red lentils
2 carrots quartered lengthways then diced
3 sticks celery sliced
2 small leeks sliced
2 tbsp tomato purée
1 tbsp fresh thyme leaves
3 large garlic cloves chopped
1 tbsp vegetable bouillon powder
1 heaped tsp ground coriander
Method
1.Tip all the ingredients into a large pan. Pour over 1½ litres boiling water, then stir well
2 Cover and leave to simmer for 30 mins until the vegetables and lentils are tender
3 Ladle into bowls and eat straightaway, or if you like a really thick texture, blitz a third of the soup with a hand blender or in a food processor.
Chilli Con Carne
You are not alone.
Support is available. If you feel overwhelmed, talk to a health professional. Speak to your GP about what support you need and how you can access it.
Lifeline's 13 11 14 crisis support service is available 24/7. Anyone in Australia can speak to a trained Crisis Supporter over the phone, any time of the day or night
