HEN September 2025

Because Extraordinary Events Don’t Happen By Accident

Unique & Luxurious Venues

Plus

Safety First Beyond the Capital Recruit and Retain

Win A Stay at Delta by Marriott Hotels York

On Location:

Glasgow & Perthshire Hot Suppliers Accessibility & Inclusion

Cover image from left to right: Rebekah Spratt, Ellie Barnes, Laura Callagher, Liz Taylor, Frankie Lyons, Sara Basso, Goldie Chadowitz

ISSUE 108 2025 105 • SEPTEMBER MARCH 2025

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GOOD TIMES SINCE 1539!

YOUR TEAM. OUR VENUE. A RECIPE FOR SUCCESS.

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CONTENTS: SEPTEMBER 2025 FRONT COVER FEATURE Exceptional Events

Extraordinary events don’t happen by accident with TLC! Page 35.

AND MORE Access It

Top consultant Rachel BelliereWilson discusses accessibility and inclusion following her appearance at The Meetings Show. Page 9.

Glasgow

Discover Glasgow tells us why your next event should be held in the glorious Scottish city.

Page 10.

Perthshire

Meetings Perthshire tells us why the ‘Big Tree Country’ gives planners so many benefits.

Page 16.

Loch, Stock, and Barrel

Check out the great team building offerings north of the border and turn your colleagues and employees into a workforce to be reckoned with. Page 18.

Safety First

Be Aware

Well Done

New Show

MD of X2 Consult, Tom Stead, tells us about his day in the life of an event Safeguarding Consultant. Page 40.

ADHD Awareness Month is coming up in October; we celebrate neurodiversity in the industry. Page 56.

From lighting to nutrition, breathwork to tech, wellness is no longer a luxury add-on – it’s an event essential. Page 48.

Out of the Ordinary

A move from the norm can give your event a real boost; there’s a growing range of unique venues to choose from. Page 22.

Co-Founder of the Accessible Events Show, Dr Shani Dhanda, tells us about the new event and why it’s so important for the industry. Page 57.

How To

Keep it Classy

CEO of Azorra, Kirsty McShannon, shares her expert advice to ensure your events are legally compliant. Page 50.

Meet The Chef

Bruce Elsworth, Owner of Elsworth at the Mill, an events venue in the historic High Corn Mill in Skipton known for exceptional, people focused dining. Page 28.

The choice of a luxury venue for your event offers a plethora of features to go above and beyond expectations. Page 58.

Children Welcome

We look at why childcare is a game-changer for the future of the industry. Page 52.

In Person

an overnight stay for two with Win Win Win breakfast included at the Delta Hotels by Marriott York. Page 61.

Win!

Tamar Beck, CEO of Gleanin, tells us why an attendee-first mindset can lead to more successful events. Page 30.

Copyright JLife Ltd. All contents are copyright, all rights are reserved. No part of the contents can be reproduced without permission from the publisher. No responsibility can be accepted for inaccurate information supplied, & content supplied does not necessarily represent the opinion of the publisher. Editorial policies & magazine layouts are purely at the publisher’s discretion & no debate will be entered in to.

As we move through 2025, Scotland takes the focus in our latest edition, we check out the big city lights of Glasgow, contrasting the Perthshire “big tree” landscape, both offering planners a plethora of great suppliers, spaces, and places.

and unique venues from around the area to elevate your next event.

Hear from key people about key topics including wellness, childcare, and inclusion ahead of the new Accessible Events Show, and with ADHD month coming up in October, a look at neurodiversity in the industry.

Plus, special features on luxury

Enjoy and see you soon!

We welcome your contributions, you can read what MIA, beam, and many other industry associations are doing behind the scenes for the betterment of UK events.

And don’t forget to enter to win a stay over in beautiful York and the Delta Hotels by Marriott!

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Elliot Landy

Features Editor

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Brendan Campbell

Richard Shawcross

Adam Freedman

Ellie Tyson

Senior Account Manager Editorial Assistant Contributors

ABPCO Adriaan Erasmus AEV Angela Byrne Angels & Butterflies Crafts BeaconHouse Events beam Bruce Elsworth Discover Glasgow ESSA EVCOM Henry Shelford Hospitality Action

Julie Burniston Kirsty McShannon LT Naviscapes Meetings Perthshire NOEA Rachel Belliere-Wilson Shani Dhanda Stacey-Rebekka Karlsson Sweetheart Nannies Swinton Estate Tamar Beck Tom Stead Wyboston Lakes Resort

Published by: JLife Ltd. Unit 7, Gemini Business Park, Sheepscar Way, Leeds, LS7 3JB. T: 0845 052 2911 E: info@nutsforprint.co.uk W: hospitalityandeventsnorth.com

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At Trafalgar Events, we specialise in creating unforgettable experiences and events for every occasion.

Whether you’re an event professional or hosting for the first time, we’re here to bring your ideas to life.

The Stage is Set • Showcasing our showstopping catering, event production and a variety of event types • Venues across the UK including the new Bradford Live and Eastbourne Theatres • Exclusive promotional packages available

Find out more www.trafalgar.events

NorthinBrief EIA Calls for Recognition Agreement

The Events Industry Alliance (EIA) has launched a campaign urging UK and EU policymakers to prioritise the establishment of a Mutual Recognition Agreement (MRA) for the business events sector in future trade discussions.

the UK, which continue to demonstrate their appeal through competitive pricing, meeting and event capacity, solid transport infrastructure, and their reputation as cultural hubs for businesses.”

Events and Hospitality Website Launched

UK-based event suppliers face mounting challenges and increased costs for EU exhibitors. A recent EIA survey revealed that 82% of business event suppliers surveyed believe Brexit has negatively impacted their operations, with 67% reporting direct business losses.

The venues division of global live entertainment company, Trafalgar Entertainment, has announced the launch of its new Trafalgar Events & Hospitality website, a dedicated platform to showcase its venue hire, event production, and catering capabilities.

A spokesperson for the EIA said: “The perception that the UK is less welcoming, less efficient, and less accessible than European counterparts must be urgently addressed if the UK is to remain a global meeting place for industry, innovation, and investment. A MRA with the EU would reduce red tape, restore confidence, and enable UK and EU businesses to collaborate more freely.

Trafalgar Events & Hospitality is a new events and catering partner in the arts, heritage, and leisure sector and joins the growing divisions within the wider Trafalgar Group. Born out of years of in-house event and hospitality expertise, it has established a reputation for creating unforgettable experiences for patrons and clients alike.

The EIA is calling on the UK government to pursue bilateral agreements with EU Member States to allow visa-free travel for event profs and to support the development of a sector-specific MRA to ease cross-border operations for UK and EU event businesses.

Top Meeting Venues Unveiled Cvent-owned Venue Directory has announced its first ever Top 50 Meeting Venues list. The list includes hotels and venues across England, Scotland, and Wales, offering a diverse mix of properties from international brands, regional hotel groups, independent venues, and dedicated conference centres.

The hotel and venue rankings are determines based on insights gleaned from more than £456 million in confirmed MICE booking revenue sourced through Venue Directory in 2024. This recordbreaking volume of business underscores the continued high demand for quality, in-person experiences to drive business growth.

Holiday Inn Manchester City Centre took the top spot on this year’s list and nine of the top 20 on the list are in our region.

Jason Gutteridge, Director of Sales and Operations at Venue Directory, said: “This new ranking reflects how planners are actively sourcing and booking through the Venue Directory platform. The hotels and venues featured are not only those attracting attention but also those that are highly responsive and prioritise building trusted relationships with planners. It’s particularly encouraging to see strong representation from regional venues across

September 2025

With a growing inventory of event led venues, including Eastbourne Theatres and Bradford Live, investment in event spaces and hospitality offerings remain at the forefront of Trafalgar Events’ growth strategy.

Mark Hollington, Group Hospitality and Customer Experience Director, said: “The launch of the dedicated events and hospitality website will provide a muchneeded platform and shop-window for our industry leading food and drink business.

Our continued evolution sets our venues and theatres apart in the entertainment sector with fully in-house skills and expertise.

This investment will undoubtedly drive additional leads and enquiries and unlock growth and opportunities for Trafalgar Theatres.”

Helen Enright, CEO of Trafalgar Theatres, said: “Recognising the importance of the events and hospitality division to our wider business operations and future growth, we’ve made significant investment in recent years, allowing our expert team to develop their business and expand the event-planning, dining and hospitality services on offer in our venues. With a growing reputation, and exemplary track record for delivering first-class entertainment experiences, the team are now poised for further growth, with the launch of their new dedicated website.”

Trafalgar Events & Hospitality is currently running several offers until March 2026 including Christmas, corporate, and banqueting packages.

Trafalgarevents.com

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UKEVENTS Welcomes Government Strategy UKEVENTS has welcomed the publication of the UK government’s refreshed Industrial Strategy and accompanying Sector Plans, which place the creative industries at the heart of national growth ambitions.

Recognising the creative industries as one of eight priority sectors, the government’s plans set out a clear commitment to driving innovation, exports, and skills development across the UK’s dynamic creative economy. As part of this sector, events play an essential role in delivering these ambitions.

UKEVENTS welcomes the emphasis on leveraging events to drive exports, foster growth, and innovation, and support skills development. The Creative Industries Sector Plan highlights the role of overseas missions and events in helping SMEs access new markets, the value of collaboration enabled by business events, and the importance of events in professional development and inspiring future talent.

Glenn Bowdin, Chair of UKEVENTS, said: “As an enabler of collaboration, innovation, and trade, the events sector stands ready to help deliver the ambitions set out in these plans. We look forward to working with government and industry partners to ensure events remain a central pillar of the UK’s agenda.”

Venues Collection Wins Gold The Venues Collection, a portfolio of five residential conference and training venues across the Midlands, has won gold in the Sustainability Award for Venues at the Conference & Event Awards 2025.

The prestigious accolade recognises venues that are not only embedding sustainability into their core operations but are also demonstrating leadership and innovation in environmental responsibility.

Judges praised the group, saying: “The Venues Collection sets a new benchmark for sustainability in the events industry with outstanding, innovative initiatives across multiple venues.”

Among the achievements celebrated were: 100% renewable electricity usage and zero waste to landfill across all sites, one million kWh of renewable energy generated annually, the UK’s first venue group to remove dairy from all desserts, carbon-labelling on all menus, and more.

Check out our picks of new and renewed venues making waves across the region.

The Curve | Coventry Building Society Arena | Open now The Curve is the latest addition to the event spaces at Coventry Building Society Arena. The new multi-functional space is suitable for conferences and mediumscale exhibitions, with a capacity of up to 84 delegates. The converted office has expansive windows that follow the curve of the versatile space, filling the room with natural daylight. It also features a built-in registration area to welcome delegates, and a purpose-build selfservice refreshment zone complete with a comfortable seating area. The space can be used as one large open area or divided into up to six separate syndicate areas, offering maximum flexibility for any event’s needs.

Coventrybuildingsocietyarena.co.uk/thecurve

Tullie | Carlisle | Open now After closing its doors in 2023 for a £4.5 million revamp, Tullie in Carlisle has now reopened to the public. The extensive transformation features a modernised welcome area and entrance, a completely new shop and café, and the addition of the newly developed Carlisle Gallery, which will highlight the rich history of the border city. Tullie is Cumbria’s largest museum and art gallery, and it offers four unique event spaces for event hire in Carlisle’s historic quarter – The Garden Room, Reading Room, Study, and Auditorium – which have the capacity to accommodate from 20 to 100 delegates.

Tullie.org.uk

THE CURVE

Drift Inn | Wyboston Lakes Resort Open Now

Coombe Abbey Hotel | Coventry Open now

A new hotel experience has opened at Wyboston Lakes Resort. Drift Inn offers a new experience for today’s business traveller with its bold interior designs, smart and simplified service, and a warm and flexible hospitality ethos. At its heart is Meeting Point, a new approach to corporate meeting spaces. Its key elements are the three flexible, techready rooms built for strategy, pitching, or planning for up to 80 delegates boardroom style in the larger space and 40 in the smaller rooms. There’s also a social breakout zone that’s designed to feel like an ultra-modern twist on a members’ club. The Gravel Pit Café and Bar offers bold flavours alongside social gaming activities such as interactive darts and shuffle boards – ideal for delegates’ downtime.

Coombe Abbey Hotel has recently undertaken an extensive redesign of eight of its most historic rooms, breathing new life into some of its most iconic spaces.

The reimagined interiors blend a timeless energy with modern convenience for meetings and events – history meets hospitality in harmony. Among the upgraded rooms are The Stuart, Harrington, Cloisters, and more, which have been refurbished to preserve their distinctive heritage features – dating back to over 700 years ago – while also being suitable for the modern delegate. There are 10 meeting spaces available that can accommodate 15 to 450 attendees, and the hotel caters to an array of occasions.

Coombeabbey.com

Wybostonlakes.co.uk

Polo Club Hotel | Warwickshire Open now The 42-bedroom Polo Club Hotel has opened its doors within the Dallas Burston Polo Club in Southam. The property offers various accommodation options from the largest room – the Empress Suite – to deluxe, premium, and cosy suites. At the centre of the hotel is Caesar’s Lounge, offering coffees and light refreshments during the day and cocktails in the evening. Polo Club is just seconds away from the IXL Events Centre, so is the perfect location for delegates making the trip to the centre. The centre has nine meeting spaces to hold up to 1,000 delegates, as well as access to team building and outdoor activities with over 600 acres available.

Poloclubhotel.co.uk DRIFT INN

COOMBE ABBEY

Crowne Plaza | Stratford Upon Avon Open now The Seymour room at the Crowne Plaza Stratford Upon Avon has recently been refurbished and is now open to hold events. The space has a capacity of up to 100 delegates and can be used for social catering events or as a private meeting space. This is one of 14 meeting rooms at the hotel which range from intimate spaces for 10 delegates to The Ballroom which can accommodated 550. There’s also the option to overlook the River Avon from the Riverside Terrace; an ideal location for outdoor events such as a barbeque and team building.

Ihg.com

www.hospitalityandeventsnorth.com

NEW VENUES

Campfield | Manchester Open now Campfield has recently opened in Manchester’s thriving St. John’s neighbourhood. The 130,000 sq. ft campus spans three buildings, including two iconic Victorian market halls. Campfield is designed to foster collaboration and innovation, offering world-class facilities for the creative and tech sectors. The venue offers unique meeting spaces throughout the campus, all designed to inspire, including stylish and creative meeting lounges that blend sophistication with innovation, ideal for meetings, workshops, and presentations.

Campfieldmcr.com

Conference Aston | Birmingham Open now Work has been going on throughout the summer to refurbish the spaces at Conference Aston. The first-floor coffee station has been extended for a more open and accessible area with more natural daylight and room for delegates to network. A new, more efficient cooling system has been installed in the bar cellar to convert the space into a walk-in fridge, reducing energy consumption and further emphasising the venue’s commitment to sustainability. The AV equipment has also been upgraded, and new projectors have been installed. The venue has multiple event spaces and meeting rooms available, ranging in capacity from nine to 220 delegates.

Conferenceaston.co.uk CONFERENCE ASTON

CAMPFIELD

In the News

CROWNE PLAZA

FEATURE

Beyond the Capital Stacey-Rebekka Karlsson, Founder of Goho, discusses why the events industry is increasingly looking beyond London for fresh experiences.

The events landscape is undergoing a significant shift, with organisers increasingly looking beyond London’s familiar venues to create memorable experiences.

Among those leading this change is Stacey-Rebekka Karlsson, Founder and MD of Goho, a London-based boutique PR, events, and marketing agency that has built its reputation on creating impactful, innovative events.

With more than 20 years of experience in marketing and events, Stacey-Rebekka launched her female-led agency in March 2019: “I’ve always been passionate about creating good-quality and creative events that leave a lasting impression in everyone’s minds,” she says.

Since its launch, Goho has grown into a dedicated team passionate about telling powerful, meaningful stories. The agency has been shortlisted multiple times for the CN Agency Awards, recognised in CorporateLiveWire’s Innovation & Excellence Awards, and most recently named in TechRound’s 2025 Sustainability60 ranking.

For Stacey-Rebekka, the appeal of moving events outside London is clear: “One of the biggest draws of hosting an event out of the capital is the ability to offer guests something fresh and unique.

They’ve probably gone to hundreds of conferences in the same hotel ballrooms in London or have gone to the same rooftop bars every summer.”

The solution lies in regional diversity, says Stacey-Rebekka: “From countryside manor houses to venues offering outdoor activities like hiking or historic city explorations, regional events can deliver unique experiences that London simply can’t replicate.”

Beyond novelty, practical considerations, like lower costs and greater venue

availability, make regional events increasingly attractive.

The trend reflects broader changes in how we work and where we live: “Having events out of London is great for inclusivity as well. Especially when there are more remote workers than ever, companies are realising that not everyone lives in London!

Regional events are becoming a strategic choice. They help reduce travel time and emissions, while also offering more room for innovation and impact.”

Unique, beautiful, or memorable venues are the main draw with getting events out of London.

This shift represents more than just a trend, it’s part of the industry’s broader evolution: “The events industry in general is growing year-on-year, event budgets seem to be growing, and everyone is finally starting to recognise the impact of face-to-face interaction.

People are looking at ways to innovate and be creative with their events. This means looking outside the capital for unique venue options.”

However, business-focused events require different considerations. “For conferences and more business-heavy events, accessibility is still important, so they’ll want to find a venue that is in a well-connected city, with good amenities. Manchester, Birmingham, and Leeds are still the main contenders. We’ve done a few events in Liverpool too this year. It does depend on the type of event.”

One of the most significant trends StaceyRebekka observes is the rise of wellnessfocused corporate events: “There are definitely a lot of company outings and retreats, as companies understand more about employee wellness and mental health awareness.”

This shift is also driving demand for natural settings: “My agency is currently organising a wellness retreat for clients that’s set in nature, designed to help attendees recharge, reflect, and reconnect. People know the importance of unplugging to get back productivity. Most of these kinds of events are held in the countryside, where attendees can interact with nature and get out of the bustling capital.”

For venues outside London, particularly in the North, this presents a significant opportunity. The combination of unique settings, competitive pricing, and the growing demand for wellness-focused experiences positions regional venues to attract more corporate business.

As the events industry continues to evolve, Stacey-Rebekka’s insights suggest that success lies not just in moving beyond London geographically, but in reimagining what events can achieve when freed from the capital’s conventional constraints.

The choice of location depends heavily on the event type. For Goho’s clients, “unique, beautiful, or memorable venues are the main draw with getting events out of London.”

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www.hospitalityandeventsnorth.com

ACCESSIBILITY

Access All Areas We discussed inclusion in the events industry with Accessibility Consultant, Rachel Belliere-Wilson, following her appearance at The Meetings Show.

Sustaining a serious injury at a young age changed the course of Rachel BelliereWilson’s life, forever altering the way she perceives and moves through the world.

Her unique perspective has led to a fruitful career in the events industry where she specialises in accessibility and inclusion.

At what point did you become involved in the work you do?

My roots are in live events. I had a riding accident when I was 17 during my A-levels, which changed my original path.

I ended up doing higher education in business, and one of my tutors offered me a placement in live events, and that informed my entire career. I inhabited the live events arena looking at the world with a very different lens from many people.

Later, I pivoted into enabling organisers to bring events more accessibility and inclusively to their audiences.

Tell us how your personal experiences have affected your work?

My particular insights come from experiences with my own family network.

My husband and eldest son are both highly dyslexic, and our second adopted son is quite high spectrum ADHD. I’ve had many meetings with psychology specialists, and my knowledge and understanding of how different people see the world from a neuro perspective has made me feel much more enlightened.

I’m able to share my experiences and observations in the events arena, it’s something particularly close to my heart.

What kinds of clients do you work with?

In my role as an access and inclusion solutions consultant, I collaborate with live events agencies and production

September 2025

agencies, many of which are global.

This is fascinating because there are different considerations with the EU Accessibility Act, American Disability Act, and various rules and regulations. I also work with charitable organisations and PR companies, as well as blue chip organisations who have their own live events teams but are looking for holistic support in access and inclusion. I particularly love working with the charity sector, it speaks to something deep inside me.

What have been the most significant changes you’ve seen in the industry?

The most significant change is a gradual change in attitude. Access and physical accessibility is personal to me – I broke my back and have spinal cord injury, so I have limited mobility and rely on a wheelchair for longer distances. I come to places recognising that not everything will be totally accessible, but if people can meet me where I am with the right attitudes, it can still make a fabulous experience.

Since I had my accident, the world has changed phenomenally. I turn up to fewer places now where I’m met with an apology than I was back then. The difference is with people giving me eye contact and treating me as a human first, not looking at me and seeing a disability.

People with disabilities are now more visible in our society, which is an enormous help.

What do you identify as key industry challenges and what can be done better?

The key challenge is that access and inclusion in any organisation is often brought up because somebody there is passionate about it, but often that doesn’t sit at leadership level. Unless it’s wholly adopted and believed in as a core value and part of the mission, vision, and values of that organisation, it will only ever go so far. For access and inclusion to fully make a difference, it must be owned at leadership level, then it can run through the veins of the organisation and become a way of being, thinking, and doing.

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How do you suggest venues and suppliers can improve accessibility and inclusion?

My first piece of advice would be to start somewhere and not become overwhelmed by the enormity of it all.

If you can’t do everything, just do one thing and do it better every time you run an event, always seek feedback.

My biggest piece of advice would be to get somebody with lived experience involved right from the design stage – make it a leading thought rather than an afterthought. It’s much easier and more cost-effective to build it in from the start than to retrofit.

And how can the industry in general make further improvements?

I’d love our industry to be shouting out more about good news stories. We’re great at telling the bad news, but if venues could tell us the good news stories while also making us aware of what work still needs to be done, that would be beneficial.

Recently, I supported a colleague running an event at a venue with a Chef’s Table dinner. One guest was a wheelchair user who wasn’t going to be able to participate, so the venue completely recreated that event, so it was fully inclusive. With different thinking, venues can make it inclusive if they’re willing to put their minds to it. It doesn’t cost a fortune but creates amazing experiences for everybody.

My other wish is that people with disability are more encouraged to work in the industry. Once we have people with specific, first-hand lived experience working from the inside to support the wider community, that’s the way change is going to happen. Nearly 24% of the population is disabled – how come more aren’t working in our industry? We need to make it more accessible first, then we can serve people with difference better.

Rachelbw.co.uk

ON LOCATION: GLASGOW

People Power Discover Glasgow tells us why your next event should be held in the glorious Scottish city.

Glasgow is a top conference and event city, with world-class modern and heritage meeting spaces, exciting team building ideas and an eclectic mix of accommodation. With extensive public transport that is increasingly carbon neutral, many free museums, and tourist spots, delegates will enjoy this city during both work and down time.

People Make Glasgow Glasgow is known for its people. Several times named the friendliest in the world, Glaswegians are proactively helpful, genuinely interested in visitors, welcoming to anyone, and playful, innovative, and creative. The city’s slogan, introduced in 2013 after research with visitors from around the world, is ‘People Make Glasgow’, and it still resonates with locals and visitors alike. This distinct brand of Scottishness is proud and ambitious but down-to-earth and welcoming; creative, collaborative, and can-do with a wealth of cultural and hospitality resources to make your event stand out. You’ll find many venues and sources of catering that are social enterprises or communityowned, so you can make an extra impact with your event.

People are important to Glasgow, and the city has worked hard to make cultural assets accessible through flat curbs, flat entrances, and lifts for wheelchair users through to autism-friendly sessions at museums. The city has a strong track record of hosting inclusive major sporting events, reflecting its commitment to inclusivity.

European City of Culture and UNESCO City of Music Since Glasgow was one of the first European Capitals of Culture back in 1990, it has gone from strength to strength.

Along with world-class museums, galleries, and theatres that double as venues for events in the evening, delegates will also experience murals across the city, street musicians, and live music across the range of iconic and more grassroots live music venues. Being UNESCO City of Music, you’ll find music for all tastes and budgets to build into your event programme.

Stunning event spaces Glasgow’s architecture is a stunning mix of the UK’s most extensive collection of Victorian architecture and creative

modern buildings – many of which you can use for events. On the modern side, the Scottish Event Campus with the Hydro, Armadillo (renamed by the people of Glasgow), and Scottish Exhibition Centre.

You can also find the Zaha Hadiddesigned Riverside Museum just along the river. On the other hand, the palatial Victorian Kelvingrove Museum and Art Gallery is a jewel used for big dinners and ceremonies. In the city centre, former banks and courts, as well as our own City Chambers offer Victorian splendour. We also have our own Glasgow Style venues, designed by Charles Rennie Mackintosh and Margaret Macdonald. The Burrell Collection in Pollok Country Park offers art, architecture, and special tours. Whatever your event needs, there will be striking venues to suit.

Thriving food and drink scene Glasgow’s creativity doesn’t stop at art, music, and architecture, it’s also known for the creativity of its food and drink scene. The city, which hosted Michelin UK and Ireland Awards 2025, offers a wealth of food and drink options – from awardwinning street food to starred restaurants.

Local produce is prized, but you can also

Continues p13

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www.hospitalityandeventsnorth.com

Glasgow’s specialist 4* Conference Hotel 360 VIDEO TOUR

Looking for a Glasgow Conference Venue?

Situated a short distance from the city centre, the Golden Jubilee Conference Hotel offers an outstanding range of dedicated facilities, inclusive tech and delicious food!

Kirsten Burke | Head of Business Development and Events T 0141 951 6006 E Kirsten.Burke@goldenjubilee.scot.nhs.uk

train here in just 47 seconds...

Less than a minute from Glasgow Central Station, you find a warm welcome at thestudioglasgow. Here you’ll find 6 sustainable event spaces where you can meet, train or entertain and a dedicated event floor for 260 guests.

Our welcoming team are here to ensure you’re on the right track…why not timetable a visit soon?

w: www.thestudio.co.uk t: 0800 028 6694 e: events@thestudio.co.uk

September 2025

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Quote £30 to unlock your exclusive offer

Glasgow’s best kept secret

• City Centre location easily accessible by public transport • Hiring of the venue supports our charitable giving upwards of £800,000 p/a given in the Greater Glasgow area • Historic venue designed by Robert Adam • Variety of rooms to suit events from 2 to 250 or hire the full venue exclusive use Trades Hall Of Glasgow 85 Glassford Street, Glasgow, G1 1UH

0141 552 2418 | info@tradeshallglasgow.co.uk | tradeshallglasgow.co.uk Scottish Registered Charity No. SC040548

TIME TO

MEET, EXPLORE & RELAX

GLASGOW

Make your meeting or event memorable, explore everything Glasgow has to offer and relax at the stylish Hilton Glasgow.

Hospitality & Events North.indd 1

hilton.com/glasgow

30/01/2025 11:11:36

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www.hospitalityandeventsnorth.com

ON LOCATION: GLASGOW

Continued from p10

find cuisines from around the world, and in the spirit of creativity, you can also find haggis in pakoras, on pizza, and in tacos.

Aside from the amazing array of bars you can also take part in whisky workshops at Clydeside Distillery and gin workshops at Crossbill Gin – ideal for team building!

Plus, enjoy tours of some of the city’s microbreweries and Tennent’s Wellpark Brewery, the oldest and biggest in Scotland.

Dear green place It’s said that Glasgow’s name comes from dear green place in Scottish Gaelic, or at least ‘green hallow’. The city truly lives up to its name with more than 90 parks and gardens, some housing stunning museums you can use for events, with more trees and landscaping planned across the city to create a healthier and more beautiful environment for delegates.

Destination for sustainability Green spaces aren’t the only kind of green in Glasgow. The city is also ranked number 12 in the Global Destination Sustainability Index – the only UK city to make the top 40 cities globally. Delegates will benefit from the city’s extensive public transport, Green Key accredited hotels, enhanced pavements and cycleways, and bikes to hire, as well as a wealth of innovation to draw on.

Science and innovation Glasgow has a long history of innovation and invention, from engineering and

biomedical to social inclusion. Today, the University of Glasgow is ranked among the top 100 universities in the world and is recognised for its international research networks and contributions to UN Sustainable Development Goals. Strathclyde University is part of the Glasgow City Innovation District to bring academics, entrepreneurs, and industry together to drive innovation and economic growth. The wider City Region also hosts the City of Science and Innovation with a variety of innovation clusters from covering science and technology to social innovation. The scope for tapping into these networks of expertise for your events is just one part of what the city can offer.

Connectivity Glasgow is accessible by road, train, and air from all over the UK. For travelling from abroad, delegates can use either Glasgow Airport (a 20-minute bus ride to the city centre) or Edinburgh Airport (only an hour away by direct bus). Glasgow is also a gateway to the beautiful Highlands to add adventure to a stay.

Planners can access a collaborative and creative network of venues and suppliers through Glasgow Convention Bureau – named the best in the UK for the last 18 years.

To help your delegates find their own Glasgow in their free time and really feel at home, Discover Glasgow would be delighted to help!

Visit Discover-glasgow.com/organisers

Discover Glasgow’s custom virtual and walking tours help your delegates feel at home, explore with confidence, and experience the heart of the city. Give them an extra layer of enjoyment beyond the main event.

Get in touch to create something unforgettable.

info@discover-glasgow.com | www.discover-glasgow.com | 07903 930781

September 2025

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INDUSTRY OPINION

Leaving a Legacy Charlotte O’Sullivan, Head of Sales at Royal Armouries Conference and Events Leeds, an Association of Event Venues (AEV) member, explains how a unique venue can make a meaningful impact.

As part of the UK’s national museum of arms and armour, a venue like ours offer more than just a striking venue – it provides a chance to be part of something bigger.

Every event hosted at a museum supports a wider mission: to preserve heritage, inspire learning, and engage new audiences. The Royal Armouries team have developed a dedicated Legacy Toolkit, designed to help organisers make a meaningful impact through their events. Whether its offering young people work experience, supporting conservation projects, or aligning with sustainability goals, it helps clients deliver on both practical outcomes and long-term purpose.

“Legacy doesn’t have to be complicated,” says Benjamin Campbell, Venue Director.

“Sometimes it’s the small decisions – sourcing from a local supplier, offering a museum talk to delegates, or choosing to reinvest in a cultural space – that create the most lasting value.”

A historic setting adds a unique atmosphere to conferences, exhibitions, and dinners.

Live demonstrations, gallery access, and the stories held within a museum’s walls help spark creativity and connection among delegates.

It’s a setting where learning, culture, and conversation naturally come together.

The venue team also takes pride in its collaborative ethos, both internally and across the industry. As active members of the AEV and local networks like the Leeds Hotels and Venues Association the team is embedded within the events community – committed to not just running great events but helping shape a more inclusive and sustainable industry.

In a time when delegates and organisers alike are asking for more, a unique venue offers a clear answer: events that inform, engage, and leave a legacy.

Smart Move Co-Chair of the Association of British Professional Conference Organisers (ABPCO), Pauline Beattie, tells us why joining an association is beneficial for your business.

No matter your role in the industry, joining an association can open the door to powerful opportunities for both your career and your business. Here are five ways that membership can help you thrive…

Connect with the right people From networking events in Birmingham to regional meetups in Newcastle, associations offer valuable opportunities to connect with industry peers, suppliers, and potential clients. Building strong local relationships is key to growth and personal connections can often lead to new business.

Stay ahead with training and insights Membership gives you access to expert-led training, CPD courses, and industry reports.

Whether you want to expand your own

education, upskill your team, or keep pace with the latest event trends, these resources help you to stay sharp and competitive.

Boost your credibility Belonging to a recognised and respected association says a lot about you and shows your commitment to quality and professionalism. In a market where reputation matters, displaying that logo on your website, social media profile, or proposals can build trust and set you apart.

Unlock exclusive opportunities Associations often promote their members through digital directories, industry campaigns, and speaking opportunities.

You’ll also get early access to tenders and local contracts, giving your business a real

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edge when it comes to winning new work.

Be part of a bigger voice By joining forces with others in the industry, you can help influence the decisions that shape our sector. Many associations work closely with government and tourism bodies to support local funding, policies, and growth – especially outside of London.

Association membership isn’t just a badge, it’s a launchpad. If you’re looking to grow, connect, or simply just stay inspired, joining the right group can help you and your business shine.

Abpco.org

www.hospitalityandeventsnorth.com

SUSTAINABILITY

Small Swaps,

Big Impact!

It’s on everyone’s minds right now, so Julie Burniston gives some tidy tips to get your event more sustainable.

Event professionals have long focused on service and spectacle, but today another ‘s’ holds just as much importance: sustainability. No longer just a buzzword, hosting a more eco-conscious event is vital for the planet, your delegates, and your brand reputation. The good news is that you don’t need to completely overhaul your event or stretch your budget to make it greener. A few thoughtful swaps can make a big difference.

Ditch the disposables

First up and perhaps the most obvious, is to stop using disposable items such as singleuse plastic cups, glasses, and utensils.

Swap these for reusable mugs, glassware, or biodegradable alternatives. Branded water bottles are not only sustainable but double as a brilliant giveaway, and water refill stations are easy to set up, more planet-friendly, and cheaper than crates of bottled water.

Go digital

It’s a bit tongue in cheek coming from a print magazine, but where possible, say goodbye to printed programmes, menus, and signage and go digital! QR codes, digital agendas, and app-based schedules not only cut paper waste, but they also allow for real-time updates, keeping your event flexible and fresh. For

September 2025

signage and banners, invest in reusable modular displays you can update and repurpose.

Green logistics

When it comes to delegates getting to your chosen venue, rethink transport options. Encourage car-sharing, the use of public transport, or provide shuttle services from central locations. You could even offer incentives for guests who walk or cycle. When hosting a multi-day event, try choosing venues with accommodation on-site or nearby to minimise travel-related emissions.

Get offsetting

Finally, offset where you can. Even with the best will in the world, some carbon output is inevitable, so minimise waste by adding recycling stations throughout the venue, and why not give delegates the option to donate to an environmental cause during registration or ticketing? It’s a simple way to make your event give back.

Local ingredients

When it comes to catering, source locally and seasonally. Regional produce not only lowers carbon emissions, it also supports local businesses. Work with caterers who avoid single-use packaging and who champion waste-reduction practices such as composting food waste or donating surplus food to charities. In the same vein, always try to work with suppliers who prioritise sustainable practices. Many of these hold eco-certifications or have dedicated green policies displayed on their websites.

Décor decisions

For décor that doesn’t harm (or cost) the earth, skip the helium balloons and plastic confetti and opt for reusable props such potted plants, dried flowers, or upcycled décor. Not only are these eco-conscious, but they can be very stylish too!

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Our sustainable event checklist…

Ditch disposables and avoid single-use packaging.

Provide water refill and recycling stations.

Replace bottled water with branded bottles.

Go digital: use QR codes for agendas, menus, and feedback forms.

Choose catering wisely: source local, seasonal produce.

Switch to eco décor: use potted plants, dried flowers, or reusable signage.

Rethink transport: promote carpooling, shuttle buses, or public transit.

Use sustainable suppliers: ask for eco policies or green certifications.

Offset your event: consider partnering with a green charity.

PERTHSHIRE

In The Heart Perthshire could be the ideal destination for your event. We spoke with Meetings Perthshire about why the ‘Big Tree Country’ gives planners so many benefits.

A little over an hour by road from both Edinburgh and Glasgow, accessibility is the key to Perthshire’s appeal. The road network allows visitors to easily explore the region, and the drives throughout are spectacular – there is a reason Perthshire is known as ‘Big Tree Country’. Only a short journey from Scotland’s main cities will take you to the iconic region, with a multitude of opportunities for your event.

For those coming from further afield, flights to Edinburgh and Glasgow are plentiful, and Dundee airport is only a 25-minute drive. With sustainability in mind, the train network is also impressive. Most importantly, the Caledonian Sleeper can whisk you from London in the evening, arriving at a selection of Perthshire stations by morning. The romance and impact of train travel is proving increasingly popular,

and the sleeper is a special way to start and end your journey.

following a £27 million redevelopment programme, the Stone of Destiny is the centrepiece of the Perth Museum. One of the UK’s most important historical objects, the sandstone block has been used for centuries in the coronation of Scottish and British monarchs. The Black Watch Museum in Perth is not only a fascinating celebration of the distinguished Royal Regiment of Scotland, but also a unique event location.

Heading out of the city, the Tay is the focus for many activities. Salmon fishing on the Tay is world renowned, and even as a beginner, learning the art of fly fishing should be added to the bucket list. Even a walk along the banks of the Tay and its tributaries will take delegates away from the stresses and strains of office life – make sure to look out for beavers, golden eagles, osprey, red squirrels, and deer. On the river, jump in a canoe or kayak or on land, lace up the hiking boots and head up one of Perthshire’s 28 Munros.

Business tourism comes in many guises.

The hotels in the region provide a variety of meeting and event spaces depending on size of group and budget. From the five-star Gleneagles with its Michelin two-star restaurant and the Murrayshall Estate on the outskirts of Perth, to Dunkeld House and Fonab Castle, the settings are inspirational. In a similar fashion, Crieff Hydro can host a morning meeting with outdoor activities in the afternoon.

We understand that business is a priority, but Perthshire and its venues perfectly illustrate the work hard, play hard mantra.

With that in mind, the ‘water of life’, whisky, plays an important role in dayto-day Perthshire life. Learning about the intricacies, how it’s made, the tastes and smells, and how it should be drunk, is a nice way to while away the postevent hours for delegate downtime. The distilleries themselves tell their own story, and the Secret Bar at Dewar’s Aberfeldy and another two-star Michelin restaurant Lalique, at Glenturret, are perfect for wining and dining.

Perthshire’s rich and fertile soil supplies the barley for the whisky, together with delicious vegetables and the best berries in the world. The quality of the lamb, beef, and venison also demonstrate the abundance of fresh and organic produce in Perthshire’s larder.

Perthshire is a microcosm of Scotland. With fresh air, beautiful landscapes, calming rivers, wonderful whisky, impressive castles, and a warm welcome, the region has it all.

Geographically and spiritually, Perthshire is the heart of Scotland.

To find out more about Perthshire, and to explore the selection of venues, visit Meetingsperthsire.co.uk

Once here, the region is tailor-made to suit all your event needs; the list of exciting activities and locations is endless, as is the array of unique venues that help showcase products, enrich employees, and entertain clients.

Scotland’s longest river, the Tay, runs through the centre of the picturesque and historic city of Perth, home to the Perth Theatre and Concert Hall, an ideal venue for larger events. Meanwhile,

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September 2025

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TEAM BUILDING

Loch, Stock, and Barrel Check out the great team building offerings north of the border and turn your colleagues and employees into a workforce to be reckoned with.

Activity Scotland

Based in Perthshire, Activity Scotland offers a range of team building exercises designed to help your crew operate more cohesively as a unit. With a range of high-octane pursuits to get the blood pumping from quad biking, 4x4 driving, or mountain biking to water-based activities like kayaking or white water rafting all while surrounded by stunning landscapes, Activity Scotland delivers excitement and fun beyond measure.

For a varied programme, Activity Scotland offers multi-activity day packages to ensure there’s something for everyone.

Activityscotland.com

Dundas Castle

Steeped in the rich history of the Dundas clan, dating back to the 12th century, this impressive castle offers all manner of activities to bring your team closer together. Let imagination take flight with falconry sessions, try your hand at tossing a caber in mini highland games, or take aim at team fun with clay pigeon shooting. If the weather is uncooperative, worry not! The castle’s old keep is perfect for indoor activities like highland dancing, bagpipe playing, and military drumming.

Dundascastle.co.uk

Inchmurrin Island

A break away from the mainland can help a team gel on the beautiful Inchmurrin Island on Loch Lomond. A great choice for fans of wild swimming, visitors can explore the loch and surrounding landscape with a guided swimstay. The largest inland island in the UK boasts jaw-dropping scenery and a range of nature and water-based activities, including boat tours and kayaking, as well as a lakeside sauna and delicious food offerings.

Inchmurrin-lochlomond.com

Dewar’s Aberfeldy Distillery

For those partial to a wee dram, the Dewar’s Aberfeldy whisky distillery is a perfect choice. Situated in the scenic foothills of the Scottish Highlands, the distillery has gorgeous countryside and the rich flavour of history and tradition to offer visitors. Your team can explore the surroundings, take a distillery tour, and become whisky alchemists with a blending masterclass.

Dewars.com

Glen Dye Cabins & Cottages

Though its branding puts extraordinary accommodation front and centre, there’s plenty more to recommend Glen Dye for your company retreat. Nestled in breathtakingly beautiful woodland, this spot offers a varied range of activities to foster creativity and connection. As well as bushcraft, adventure trails, woodland sauna, archery, and axe throwing, there’s also art classes, salmon and sea trout fishing, and even venison butchery. For dining and libations, you can enjoy small-scale high-end dining with seasonal, local ingredients in The Seed Store restaurant.

Glendyecabinsandcottages.com

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PROMOTION

A New Era Crieff Hydro has recently unveiled an exciting £5 million transformation, giving it a top class status for event planners.

Crieff Hydro Hotel has entered an exciting new era. Set in the heart of Perthshire, in a sweeping 900-acre estate only an hour from both Edinburgh and Glasgow, the iconic resort has undergone a striking £5 million refurbishment, bringing a new look to one of Scotland’s best-loved heritage hotels.

The transformation includes a complete reimagining of the hotel’s food and beverage experience, notably with the opening of EAST – the hotel’s new signature restaurant and Asian-inspired sharing plates concept – and the addition of the Ballroom Bar which is pivotal to the whole new layout, with an oak stained, glass, and metal work, and a 10 ft. gantry. This marks a completely new era in the Hydro history, with a complete pivot from its days as a dry hotel as recently as 1994.

The investment also includes a stunning refurbishment of The Meikle, Crieff Hydro’s original dining room, which has been brought back to life with a refined new look. Blending period features

with contemporary comfort, it’s now an inviting space for conference lunches and receptions, served with the warm hospitality the resort is known for.

Suzanne Davies, Head of Events & Sales at Crieff Hydro, said: “We are excited to welcome our clients back to Crieff Hydro Hotel to experience everything the resort has to offer, including the transformed spaces which gives us a new product to share with both our returning groups and brand-new clients to the hotel. The refurbishment has certainly created a buzz and the feedback from groups is resoundingly positive.”

Crieff Hydro has always offered something a little different from the busy city hotels.

Its sweeping grounds and Victorian architecture are only part of the appeal; the resort is also home to an incredible array of activities and spaces that make it a destination in its own right. From horse riding and alpaca trekking to off-road driving and high ropes, there are experiences to suit every pace.

The extensive facilities make it an ideal and versatile choice for events of every scale.

With 11 flexible event spaces, including the 500-capacity Melville Hall, and a dedicated events team on hand, Crieff Hydro continues to be a favourite for those seeking a central-Scotland venue that can truly do it all.

Accommodation is available across 250 guest rooms as well as 56 self-catering lodges, offering space, privacy, and flexibility for delegates and leisure guests alike, while its on-site Victorian spa and leisure club adds the special touch.

As Crieff Hydro turns the page on this exciting new chapter, it remains proudly rooted in its heritage while embracing the evolving expectations of today’s traveller.

Now, it holds its head high as an exciting, design-led dining destination that sets the tone for the hotel’s new direction.

Crieffhydro.com

LARGEST CONFERENCE CENTRE IN NORTH WALES

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NorthinBrief beam and MIA Unite

Stadium Awards’ New Home

beam and the MIA (Meetings Industry Association) have announced the ESG Summit 2025, an unprecedented collaborative event between the two leading industry associations, on 15th September at Warwick Conferences.

It’s been announced that the 19th annual Stadium Events & Hospitality Awards will be hosted at Hill Dickinson Stadium, the new home of Everton Football Club, on 2nd July 2026.

This year marks a significant step forward in supporting the business meetings and events sector with a unified approach to environmental, social, and governance (ESG) issues. Both associations traditionally run their own ESG-focused events, and with overlapping themes and shared goals, this joint approach allows for a more impactful and streamlined experience for members.

It’s a considered collaboration that reflects the specific alignment of ESG priorities and is designed to maximise value without duplication.

With content curated in partnership with isla, Greengage, event:decision, Circular Life, and Scopes Carbon, the ESG Summit will offer a fresh, practical and solutions-led programme.

Attendees will benefit from powerful keynotes, interactive breakout sessions, and expert-led panel discussions focusing on embedding ESG as a core business strategy.

The day will include the unveiling of the latest Temperature Check Report with Anna Abdelnoor from isla, and engaging sessions around wellbeing, inclusivity, and social impact.

RainFocus Launches Adobe Integration Solution RainFocus, provider of the next-generation event marketing platform, has announced the RainFocus and Adobe Workfront Fusion integration. The solution seamlessly enables event marketing teams to streamline event creation workflows by automatically creating events in RainFocus using approved Workfront requests.

The new integration simplifies event setup through fully templated experiences. By automating the process for event requests, approval, and creation from within Workfront, organisations can eliminate repetitive data entry, manual event setup processes, and time-consuming coordination between project management, event platforms, and marketing automation systems.

JR Sheramn, CEO of RainFocus, said: “Organisations are increasingly investing in micro-events to deliver highly personalised experiences that strengthen their customer relationships, underscoring a need for automated event lifecycle management.

This solution is another step in our partnership with Adobe to further align event teams and sales and marketing teams for strategic event planning and execution.”

September 2025

Around 500 guests from stadium venues across the UK will be welcomed to the stadium in north Liverpool, which opens for the first time at the start of the 2025/26 Premier League season. Guests will experience a fine dining three course menu, awards ceremony, live entertainment, and after party on-site until 3am.

The nationally recognised awards celebrate and reward the efforts and dedication shown by the catering, conference, and events teams at UK stadium venues, including football, rugby, and cricket venues.

CHS Birmingham Welcomes New Talent CHS Birmingham returns to the ICC Birmingham on 28th October, with organisers once again promising to showcase some of the most exciting and creative names in the UK events industry. The event is set to deliver a vibrant mix of inspiration, ideas, and connections for event professionals across the UK. New to the floor this year are some of the most dynamic names in the sector, exhibiting under the banner of the theme, ‘You + AI – Hype, Hope, or Headache?’, and with many of the leading names offering new insights to events in an AI influenced world.

“Our goal is always to bring together the right mix of people, places, and partners to create a positive business focused atmosphere at the show,” commented Michelle Rennoldson, Event Director. “This year’s exhibitor list reflects just how vibrant the UK meetings and events landscape is right now, how interesting it is, and the masses of talent on show.”

ICC Wales and TBOE Join Forces An extensive UK-wide research project into accessibility and inclusion across the business events sector has been launched to increase awareness and drive meaningful change, with the support of the All-Party Parliamentary Group for Events.

ICC Wales and The Business of Events have joined forces to gather detailed insight from venues and organisers nationwide to build a clearer picture of current challenges, practices, and ambitions.

With the European Accessibility Act (EAA) now in force across the EU, venues and organisers in the international events sector face growing pressure to ensure they are welcoming and fully inclusive for all delegates.

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Chief Executive of ICC Wales and The Celtic Collection, Julie Hammond, said: “While the UK is no longer part of the EU, the European Accessibility Act sets a new benchmark that venues simply can’t ignore – especially those working with international clients. But raising standards isn’t just about compliance; it’s about listening. If we want to deliver truly inclusive experiences, we must listen to those with lived experience of disability and be honest about where we are now.”

MIA Conference MIA has announced details of its 2025 annual conference with the theme ‘Equipped to Excel’ as part of its ongoing commitment to focusing on excellence.

The conference will be held on 6th November at The Belfry Hotel & Resort during the day, ahead of the miaList awards that evening.

Dedicated to creating practical solutions for two of the most critical drivers of organisational success – people and performance – this year’s conference will empower delegates to co-create innovative responses to evolving employee expectations, prioritise actions for long-term success, and align individual purpose with business goals to build resilient, sustainable, and future-ready organisations.

Industry ESG Performance Jumps Event intelligence company, event:decision, has released its first-half 2025 Sustainability Review Summary, revealing a significant improvement in environmental, social, and governance (ESG) performance across the global event sector.

Average total sustainability scores climbed to 19.07/30 in 2025, up from 16.95/30 in 2024. Travel emissions remain the single largest footprint driver, while social enterprise engagement and preevent goal setting represent untapped opportunities for nearly all organisers.

Matt Grey, Director at event:decision, said: “The data proves that when planners measure, they can change embedding locality, wellbeing, and community values into every decision.”

UNIQUE VENUES

A break from the norm can give your event a real boost and there’s a growing range of unique venues to choose from.

Within the competitive world of conferences and corporate events, venues and event organisers are constantly on the lookout for ways to stand out from the crowd. Staging an event at a venue which is a bit out of the ordinary can really elevate the experience and provide delegates with something fun and interesting to enjoy and talk about long after the event has wrapped up.

Spaces which would never have occurred to event planners before are now making a feature of their offbeat appeal. Venues

Out of the Ordinary such as renovated baths, zoos, museums, science centres, and planetariums are playing up their idiosyncrasy in the hope of offering an event or conference experience those in attendance won’t forget.

Bold, innovative architecture can impress visitors with the shock of the new, while sites of historic interest offer up stories of the past. Zoos and nature reserves bring stirring encounters with wildlife, and museums provide fascinating and informative displays to spark ideas and discussion.

The growing popularity of different activities for corporate retreats and unusual venues for events reflects how the business world is changing.

Generational and demographic shifts mean that corporate culture and the nature of the workplace have altered significantly. Millennials and members of Gen Z are now rising through the ranks of company hierarchies and headed for the boardroom. As digital natives, they naturally relate to the hyperstimulation of the multimedia environment while seeking authenticity and connection. The sterile, anonymous conference rooms of the past simply won’t cut it. Offering something with distinctive character and cultural resonance will reap benefits for all involved: the venue, the event organisers, the client, and the delegates. Overheard conversations go from: “Ugh, my boss said I had to come to this thing!” to: “Wow, my

friends are so jealous I get to come to this event! What a perk!”

As well as highlighting individual characteristics of the site, unique venues offer companies the chance to express their brand identity with a venue that reflects their attitude, values, and aesthetic.

“We know companies are looking for more than just another corporate retreat – they’re seeking experiences that align with their values, inspire their teams, and drive meaningful impact,” says Adriaan Erasmus, General Manager at The Reserve at Chester Zoo. Such venues, he adds: “deliver curated luxury in a natural setting, where business strategy, sustainability, and authentic connection come together.”

If companies or event organisers may seem hesitant to try something quirky and new, the growing buzz around unusual venues should encourage them to deviate from the tried and tested template and introduce a dose of freshness and excitement to their corporate events.

There may not be the need to abandon traditional settings altogether. Unique venues can complement more obvious choices – particularly for breakout sessions or meetings within meetings – and switching things up with a change of scene can help maintain engagement and generally contribute to a more memorable and productive event.

Winning Cuisine

Wetherby Racecourse’s catering partners, CGC Event Caterers, work with the venue to deliver fantastic food and great service.

CGC Event Caterers are the sole catering supplier at Wetherby Racecourse, and the two companies have built an excellent working relationship, developed and refined across the 40 years they have been working together. This incorporates, among other things, the continual drive to improve the customer experience on race days and other corporate events throughout the year. This is achieved through…

• Excellent clear lines of communication with the client at Wetherby and their customers, meeting and surpassing their expectations.

• Sourcing and utilising ingredients from local Yorkshire suppliers, providing the freshest, highest quality consistent produce for the menus.

• Having a team of trained, experienced chefs with the drive and ability to produce food to the highest standards on a consistent basis.

• Curating menus that are creative, innovate, and use the best of the seasons produce, while offering good value for money.

• Having processes and procedures in place where food production is always of the highest safety standards, while working in an environmentally friendly manner.

The CGC Event Caterers team take and act on customer feedback to improve the culinary experience for guests and ensure there’s full allergen traceability of all menu dishes. They can also work closely with the client to produce bespoke menus for special occasions such as weddings.

The culinary team always have one eye on the future, so the food offering is continuously being developed. Whether it be a social or corporate event, all the menus are well received by guests. Popular items on the race day menus include a classic sirloin of beef with Yorkshire pudding and traditional English desserts, served as buffet or sit-down. The Dine and View buffet features a variety of fish, seafood, charcuterie, and salads, alongside a range of hot dishes, and is one of the more popular package options for those who want to keep an eye on the racing action while enjoying a delicious meal.

Wetherby Racecourse commences racing on Wednesday 15th October, find more information on the range of hospitality choices on the website.

Wetherbyracing.co.uk

September 2025

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EXPLORE DISCOVER ENJOY

• 9 meeting rooms for 2 to 210 delegates • Birmingham City Centre location • Not-for-profit venue • 3 late night openings until 9pm • A range of catering options

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NEWCASTLE CASTLE Corporate Hire

Iconic venue at the heart of Newcastle offering unique packages to fit your needs...

Beautiful private space for 25 (seated) to 60.

Since 1178, Newcastle Castle has been hosting dignitaries and representatives to the highest standard. Today, it could be you and your colleagues who follow in the footsteps of medieval royalty.

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With or without bar staff.

Optional experiences: Gin-making school, the art of gin-tasting & fun cocktail masterclasses.

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The Black Gate, Castle Garth, Newcastle upon Tyne , NE1 1RQ

Out of the ordinary With 20,000 acres of glorious North Yorkshire to play on, every event on the Swinton Estate will deliver an experience that is out of the ordinary.

Luxury castle accommodation, a selection of events and private dining spaces both elegant and rustic, delicious dining and an exciting range of teambuilding activities from our onsite partner Live for Today. What are you waiting for?

Visit our website for further details.

events@swintonestate.com Masham, Ripon, North Yorkshire HG4 4JH swintonestate.com | 01765 680 900

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CASE STUDY

Yorkshire’s Finest

A team building retreat bringing together colleagues from the UK and Canada was a triumph at North Yorkshire venue, Swinton Park.

Background

Epitopea, a transatlantic cancer immunotherapeutic company, was seeking a UK destination to host a company-wide event that would be attended by employees from both Canadian and UK offices to inspire collaboration and team building.

After an extensive search conducted by castle expert Celtic Castles Ltd., the client chose to use the Swinton Park Hotel in North Yorkshire, swayed by the unique setting, rich history and heritage, unrivalled range of activities available on-site, and the strong sustainability principles that underpin the estate’s ethos.

the beautiful North Yorkshire countryside surrounding the hotel or at the Swinton Country Club with its extensive array of wellness experiences and spa treatments.

The group experienced estate-to-plate dining in the hotel’s restaurants during their stay, including afternoon tea in the Drawing Room, fine dining at Samuel’s Restaurant, and private dining in the Arnagill Room, one of the Estate’s several private dining and events spaces – catered by the Terrace Restaurant and Bar. At the start of their stay, the delegates had an informal dinner at the Deer House

goodie bag to remember their time at the Swinton Estate.

Feedback

Event organiser, Natalie Laurence, HBa, Senior Executive Administrator at Epitopea, said the Swinton team demonstrated professionalism, creativity, and an unmatched attention to detail. The entire planning process was seamless, and during the event, every staff member – from the front desk to the culinary team – embodied grace, warmth, and precision.

Nothing was ever too much trouble; everything felt effortless.

The event

Participative team building activities were a key part of the event and Swinton Estate’s activities partner, Live For Today, was on hand to deliver a

The retreat was a resounding success.

Guests were in awe of the Deer House dinner, which felt like dining in a fairytale.

The most talked-about activities included falconry, an invigorating swim in the cold lake, and the thrilling scavenger hunt. variety of activities, from axe-throwing to archery and a Cryptic Chase orienteering challenge making the most of the 200acre Parkland and Gardens. In addition, the group enjoyed a private falconry display at the Swinton Birds of Prey Centre, clay pigeon shooting with shooting experts E.J. Churchill, and participated in a mixology demonstration in the stunning Billiards Room in the hotel. There was also plenty of opportunity for relaxation, either enjoying

September 2025

enjoying a barbeque in the summer sunshine with far reaching views of the Deer Park and the castle. On the final evening, the group celebrated with their gala farewell dinner, when the hotel’s head chef presented a three-course seasonal dinner, using some of the best produce from across the estate in the elegant setting of the library, Swinton Park Hotel’s principal function room.

On departure, guests were treated to a

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Fast facts

Venue: Swinton Park Hotel on the Swinton Estate, Masham, North Yorkshire Client: Epitopea – offices in UK and Canada.

Agency: Celtic Castles Date: 29th April to 2nd May 2025 Delegate numbers: 24

MEETINGS IN THE FOREST A truly unique alternative for corporate events and team building with everything you need to create memorable experiences at Center Parcs Sherwood Forest and Woburn Forest.

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PROMOTION

Top Performance Welcome to Chester Racecourse – a place where 500 years of history meets 21st-century business thinking.

In a world where time is money and an inspirational setting matters more than ever, business leaders are turning to venues that deliver more than just square footage; they’re seeking destinations that leave a lasting impression.

As the world’s oldest operational racecourse, Chester Racecourse has stood as a symbol of excellence and prestige since 1539. But beyond the thundering hooves and celebrated social calendar lies a versatile and world-class event venue that’s redefining business in the North West.

With 14 unique spaces on-site, ranging from historic suites to restaurants designed to inspire and impress, Chester Racecourse offers a compelling blend of tradition and modernity. Whether you’re planning a c-suite strategy session, a 400-delegate conference, or a region-wide trade show, this venue adapts to your ambition.

From The Pavilion Suite, which caters for up to 700 delegates, to the elegance of 1539 Restaurant with its panoramic views of the track, each venue within the racecourse has been designed with purpose. Techenabled, scalable, and supported by an experienced events team, these spaces are as functional as they are impressive.

Strategically positioned between Liverpool and Manchester, and just a short drive from North Wales, Chester Racecourse is perfectly placed for regional, national,

and international gatherings. Overseas conference? The racecourse is less than an hour from Manchester Airport and Liverpool John Lennon Airport. Keeping it close to home? Chester has direct train links to Liverpool and Manchester and boasts plenty of free on-site parking. It’s this rare mix, city accessibility and local historic charm, that makes Chester Racecourse a magnet for team brainstorming sessions, networking events, and brand-defining moments.

There are over 15 unique spaces to choose from, giving you the freedom to match the space to the story you want to tell. The on-site team – backed by Horseradish Catering – ensures every detail, from gourmet menus to seamless AV, is handled with precision.

Chester Racecourse is more than just a venue; it’s a partner in performance.

Whether you’re looking to host an AGM that inspires, a leadership retreat that delivers clarity, or a product launch that commands attention, you’ll find a calibre of service, setting, and support that reflects your brand’s ambition.

Chester Racecourse: where the past meets possibility, and business moves forward.

Chester-races.com

Venue highlights

The Pavilion Suite | 700 capacity 700 capacity and ideal for large-scale conferences and expos.

The Final Furlong | 500 capacity Contemporary, flexible events hub available from May to September.

The Leverhulme Stand | 200 Capacity For small to medium sized meetings and team away days.

The Long Room | 350 Capacity Right at the centre of the action, entertain your guests from day to night. From boardroom conference to round table dining.

September 2025

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Why business leaders are choosing Chester Racecourse!

“Friday’s event was a challenging one for us... having to find a stand in at very short notice! This affected our scripts and table plan, plus we had a large number of cancellations, no shows, and people turning up on the night with extra guests, resulting in a lot of table changes and extra dietaries. However, your team were amazing as always. We actually said ‘thank god we were at Chester Racecourse!’ as nothing was too much trouble. The set up was smooth and the suggestion of an outside drinks reception was well appreciated and received. The service was quick and the food delicious.

You really are the best venue we use.”

– Airbus Conference and Dinner in the Pavillion Suite.

MEET THE CHEF

A Taste of Yorkshire Excellence

With a career including some of Yorkshire’s finest restaurants, Bruce Elsworth has built a reputation for bold, thoughtful food rooted in quality and locality.

Alongside his wife, Rebecca, he now owns and runs Elsworth at the Mill, an events venue in the historic High Corn Mill in Skipton known for exceptional, people-focused dining.

Bruce’s journey began at catering college and then saw him working in the renowned North Cote Manor and spending 18 years at The Angel at Hetton, where he rose to chef director. He later opened his own restaurant, Elsworth Kitchen, in his hometown of Skipton, which quickly gained a loyal following.

When his daughter started school, Bruce and Rebecca looked for something more

flexible and that’s when Elsworth at the Mill was born.

His passion for events and storytelling through food has shaped the experience at The Mill where no two gatherings are the same.

The Mill offers corporate experiences from live cooking demonstrations to wine tasting as well as supper clubs and weddings: “It’s

never off the shelf,” Bruce says. “It’s always about the people, place, and provenance, all while creating something unforgettable.”

Sustainability is central to Bruce’s approach.

He works closely with local suppliers and has long standing relationships with them: “I know exactly where my ingredients come from, often straight from the farm to table which is something I’m incredibly passionate about.”

Bruce loves to share his passion for great food and produce, most recently giving a live cooking demo at The Great Yorkshire Show and he also features weekly on the Dales Chef podcast for Dales Radio.

Elsworthatthemill.co.uk

Private parties from just £57.55 pp (inc. VAT) Enjoy a fantastic evening with venue hire, delicious food, DJ & dancefloor all included!

Book your unforgettable event today - contact the racecourse office for details & availability.

CATTERICKBRIDGE.CO.UK | 01748 811478 INFO@CATTERICKBRIDGE.CO.UK

September 2025

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FEATURE

In Person

Tamar Beck, CEO of Gleanin, tells us why an attendee-first mindset can lead to more successful events.

Tamar Beck, CEO of Gleanin, tells us why an attendee-first mindset can lead to more successful events.

Of course, the delegates attending your event should be one of – if not the – most important things to think about during the planning process. But in the rush to secure sponsorships, impress exhibitors, and hit registration targets, it’s easy for organisers to lose sight of who the event is really for. Tamar Beck is CEO of event marketing platform, Gleanin, and has over 20 years of running events; she explains why an attendee-first mindset is more crucial than ever.

Events have become more of a valuable activity over the years and this has meant that delegates’ expectations have also evolved: “Since COVID, there’s been a real shift in the reasons why people want to come together in-person; time has become more precious, budgets are smaller, and working habits have changed dramatically, so attendees are more selective about which events they go to.”

Organisers often find themselves chasing metrics when planning events, but it’s easy to lose sight of the most important element, the delegate experience: “Attendees should be put first in everything you do, from the initial strategy through to the planning, design, and marketing processes. Exhibitors and sponsors are usually your main revenue source, so it’s easy to get swayed into

focusing on what they want, rather than your attendees. Obviously, the numbers are important, but generally, I measure the success of an event based off the quality of the conversations I have.”

Tamar also highlights the need to rethink traditional timelines and priorities: “Event marketing starts around three months before the event because the whole team’s working on the exhibitors and sponsorship angle first. If you started by creating a strategy around what type of event you’re trying to deliver and what attendees actually want, working backwards from there to redesign the framework, your attendees won’t feel like an afterthought.”

“Without attendance, you have nothing of value!” For Tamar, it all starts with knowing your delegates and understanding that without them, an event is nothing: “I would start by asking myself ‘who is this event being built for? Do they have a certain set of challenges or certain outcomes that they need to come together to fulfil?’

“You need to identify if there are enough people within the sector who are going to feasibly be able to attend your event.

Just ask questions and speak to the kind of attendee you’re looking to attract – it’s

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that simple! Once you’ve established this, only then should you seek out exhibitors, sponsorships, and suppliers that will suit those people.”

When it comes to in-person events, Tamar believes that networking opportunities play a huge role in delegates deciding whether they’re going to attend: “Forcing attendees to walk around aisles and not providing them with places to sit, meet, and catch up with other people is where a lot of organisers tend to go wrong. Getting them together with vendors is good, but the real value comes from bringing them together with their peers to network and engage.

“Organisers should create networking opportunities so that attendees don’t have to do all the work themselves. Long gone are the days of throwing people into a room with 1,000 others and expecting them to walk up to strangers – you have to be a real extrovert to enjoy that kind of situation. Work out a way to get attendees interacting with each other side by side rather than forcing them and they’ll thank you for it.”

Gleanin.com

www.hospitalityandeventsnorth.com

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INDUSTRY OPINION

Strategic Imperative Chair of beam association, Louisa Watson, explains how industry collaboration is key to navigating the rising expectations and challenges.

There’s a shift happening across our industry – quiet but unmistakable. ESG (environment, social, and governance) is no longer a back-office concern or an optional extra.

It’s becoming a lens through which clients, stakeholders, and even team members assess value.

together on one of the most ambitious joint initiatives to date – bringing together venues, agencies, and suppliers to tackle ESG in a structured and practical way. The event is a chance to listen, learn, and – importantly – to move forward.

Whether it’s reducing emissions, embedding ethical procurement, or showing clear social impact, expectations are rising. And rightly so! But as pressure builds, so too does confusion. What does ‘good’ look like?

How do we balance ambition with realism?

And where do we start if resources are stretched?

What’s emerging from these conversations is the need for balance. Yes, clients want green credentials, but they also want clarity. Yes, we need to innovate, but we must also embed these ideas in everyday governance, not just pilot projects. And yes, ESG delivers moral value, but it also supports long-term profitability, resilience, and brand strength.

That’s why industry-wide collaboration is so important. beam and the MIA (Meetings Industry Association) are currently working

We’re seeing great work, including waste reduction, smarter energy use, meaningful community partnerships, and more. But we

also hear the same challenge repeated: “I don’t know where to start.”

The power of coming together as a sector is increased capability and a collective, shared progress. And, as ESG pressures continue to rise, this summit provides a unique opportunity to stay ahead, not just in compliance, but in confidence, collaboration, and competitive edge. beam and the MIA invite all industry professionals ready to shape a better future.

Save the date: 15th September 2025 at Warwick Conferences – registration is open!

Beam-org.uk

Human Connection Chief Commercial Officer at Wyboston Lakes Resort, Richard Smith, tells us why face-to-face training still matters in a genAI world.

In the age of generative AI and remote-first working cultures, you’d be forgiven for thinking that face-to-face learning has quietly exited the stage; but the opposite is true. Demand for in-person training is not only back – it’s evolving and gaining ground.

At Wyboston Lakes Resort, we’ve seen a renewed appreciation for the irreplaceable human connection that face-to-face environments foster. Whether it’s leadership development, or emotionally intelligent collaboration, these are outcomes that digital platforms, no matter how advanced, still struggle to deliver with the same depth.

Our newly published report, The Role of

Face-to-Face Training in a GenAI World, offers a timely exploration of this shift. Drawing on insights from industry leaders, L&D practitioners, and academic voices, it dives into the enduring value of in-person learning and how it’s being reimagined to coexist with hybrid and digital formats.

We explore where face-to-face works best, how it’s changing, and how to use it to achieve behavioural and business impact.

From rethinking your physical spaces to reimagining the learner journey before, during, and after the training day – this report offers practical advice and fresh thinking.

We found that 100% of our survey respondents still see face-to-face as integral to the future of learning. But the key is not to choose between digital and in-person, but to blend the best of both. The most successful programmes today are those that integrate AI-powered tools with immersive, high-impact, in-person experiences that learners remember – and act on.

If you’re leading L&D in your organisation or delivering training externally, this report is a must-read. Because in a digital world, human learning still happens best in human spaces.

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Download the report at Wybostonlakes.co.uk/ conferences-training-events/contractedspace.aspx

www.hospitalityandeventsnorth.com

CASE STUDY

Next Level

Find out how BeaconHouse Events successfully collaborated to create the third TechNExt festival.

Now in its third year, TechNExt is one of the UK’s most progressive and purposeful tech festivals, in the North East. Each June, the week-long programme celebrating the tech sector is hosted by Dynamo North East and Sunderland Software City and delivered by BeaconHouse Events. What sets TechNExt apart is its Good Festival Ambition – a commitment to creating events that are as equitable and inclusive as they are engaging and industryleading.

TechNExt was designed to reflect the culture and values of a region known for its collaborative spirit, creativity, and appetite for change. The team behind the festival set out to build something that would champion the region’s strengths while raising the bar for how corporate events can be delivered with purpose.

With input from hundreds of partners ranging from global tech firms and local startups to public and third sector groups and educational institutions, this year’s festival was the most ambitious yet.

As festival Co-Founder Sarah Thackray, Director of BeaconHouse Events, explains: “Our Good Festival Ambition isn’t just a badge, it shapes how we design and deliver the entire experience. Whether people attended the industry dinner, the schools challenge, or a free ‘hub’ session, we wanted to ensure that everyone felt welcome, heard, and part of something bigger.

“That meant thinking holistically about access, sustainability, and community at every stage. We tracked the carbon across the festival, embedded ethical carbon offsetting into the budget, and created detailed accessibility information for attendees – including video familiarisation, walkaround videos, and provision of quiet rooms. We also ensured that events were held in venues with step-free access, with support provided for people with visual or hearing impairments such as live captioning.

“We also worked with caterers to prioritise plant-based options, carbon label menu choices, and eliminate single-use plastic.

We encouraged walking routes and public transport use between events and supported attendees from lower-income backgrounds through free community ballot tickets. It’s about building a festival that reflects the values we want to see

more of in the world; collaborative, inclusive, and conscious.”

TechNExt 2025 brought together organisations and individuals from around the globe and reached new levels of engagement. Every aspect of the festival was built on collaboration. Partners like Customs House in South Shields, Gala Theatre in Durham, Sunderland City Hall, the Catalyst at Newcastle Helix, Eldon Square, and Baltic Centre for Contemporary Art played host to key events.

Sarah continues: “The intention is to learn and build each year with TechNExt. Innovations like the OLIO redistribution of surplus catering made measurable impact with the donated food supporting the equivalent of 50 meals for local families.

Small steps like this build into big impact and we are already planning what 2026 will look like for the festival.

“We want to show that you can host a high-quality, business-focused event and still make it equitable, sustainable, and joyful. TechNExt is proof that purpose and professionalism can go hand in hand.”

Fast facts

Planning process: 12 months Festival events: 75 Attendees: 3,192 Schools and students: 150+ students attended events Ethical carbon offset via Groundwork North East: £450

Suppliers

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www.hospitalityandeventsnorth.com

PROMOTION

Why choose TLC? Because extraordinary events don’t happen by accident!

When it comes to corporate events that inspire, connect, and deliver measurable impact, no one does it better than Taylor Lynn Corporation (TLC). With over 30 years at the forefront of the industry, it continues to redefine what exceptional business events look and feel like.

Led by senior management team, Laura Callaghan and Goldie Chadowitz, and with CEO Liz Taylor providing creative oversight and inspiration, TLC is the trusted partner for ambitious brands that strive for impact. These companies don’t want predictable; they want unforgettable. And TLC delivers.

“Corporate events today are a strategic business statement,” says Laura Callaghan, Senior Events Producer. “Whether it’s a celebration for 500 or an immersive dinner for 20, our clients want something that reflects who they are and something that resonates. Good enough just doesn’t cut it.

It’s about purpose, precision, and pushing creative boundaries.”

The company is proudly brand driven – the TLC difference begins with a deep understanding of each client. Every project starts by delving into the ethos of the business, uncovering not just what they do, but who they are. This insight shapes every creative decision, ensuring that each detail, from the first invitation to the final flourish, reflects the brand’s identity and values. From there, it layers in its signature blend of creativity, storytelling, and flawless end-to-end execution. These aren’t off-theshelf events, they’re bespoke experiences

September 2025

and immersive entertainment are the minimum now. Our role is to elevate every element through intelligent planning and layered creativity. When everything is delivered with purpose and cohesion, you don’t just meet expectations, you exceed them. That’s the TLC signature.”

EVENTS TEAM, LAURA CALLAGHAN, LIZ TAYLOR, AND GOLDIE CHADOWITZ.

that are tailored, curated, and delivered with meticulous attention to detail.

As client expectations evolve, TLC continues to lead the way. Today’s events are increasingly being shaped by conscious creativity – through curated dining journeys, ethical gifting, and thoughtful guest experiences: “It’s about crafting moments that mean something,” Laura continues.

“From lighting and scent to entertainment and service flow, every element supports a clear narrative and delivers an emotional connection.”

This commitment came to life recently (pictured), when the team transformed a blank canvas into a rich, multi-sensory masterpiece. Mirrored tables glowed with golden candlelight and floral installations in deep blush, toffee, and crisp white sat beneath voile drapes and crystalstrewn canopies. Every visual cue, scent, and sound was intentional. The result? A celebration that blurred the line between experience and art.

“It’s only natural that clients expect excellence,” says Goldie Chadowitz, Events Producer and head of the London office.

“Bespoke theming, restaurant-level menus,

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Turning bold ideas into seamless execution requires more than vision; it requires precision. At every stage of the journey, the company brings operational excellence, creative agility, and an unwavering commitment to delivering impact. That same passion extends to the guest experience. Personalisation is built into the heart of every TLC event. From surprise performances to brand moments that feel genuinely meaningful, every delegate leaves feeling seen, valued, and part of something truly memorable.

So, whether it’s a corporate project or a private celebration, don’t compromise.

Partner with the team that’s rewriting the rules of extraordinary events: TLC. Tlc-ltd.co.uk Instagram: @taylorlynncorp X: @taylorlynncorp Facebook: @taylorlynncorporation 0161 876 6266 taylor.lynn@tlc-ltd.co.uk

PROMOTION

Dressed to Impress A family run business, The Staff Uniform Company (TSUC) is a work uniform company led by sisters Bekki and Shauna since 2013, and has evolved into a trusted industry supplier thanks to the duo’s dedication to quality, style, and reliable service. More than just a supplier, the company is passionate about helping businesses create a polished and professional image that leaves a lasting impression.

Today, the business serves over 10,000 satisfied customers nationwide, each benefitting from its commitment to providing exceptional work uniforms tailored any unique requirements. Working with big-name brands such as The Cliff Barbados, Fazenda Bar and Grill, Harrods, Hilton, Marriott, and a whole range of other boutique hotels and event companies, the business’ proven track record, personal touch, and deep understanding of what it takes to make teams look and feel their best ensures TSUC is the go-to supplier for so many. Clients will receive a personalised service, timely delivery, UK and international shipping, and competitive pricing to ensure the business looks its best while staying on budget.

Specialising in high-quality, premium garments in a wide range of styles that are tailored for professional environments, its collections combine style, comfort, and durability, with both suiting and more

casual business wear options available – everything from shirts and ties to chinos and denim for those more relaxed yet professional settings.

A well-designed uniform from TSUC reinforces brand identity and ensures all staff present a consistent appearance across any event setting. In client-facing environments, uniforms eliminate guesswork around dress codes and allows your team to focus on delivering exceptional service.

Uniforms also boost professionalism and trust – clients and delegates instantly recognise staff and feel confident in the service being provided. By choosing TSUC, you’ll get access to expertly crafted garments that are reflective of the high standards you uphold in every event you deliver.

The Staff Uniform Company is the chosen supplier for the world’s top hotels, restaurants, and event companies.

Further emphasising its commitment to providing the highest quality pieces, TSUC offers an embroidery and bespoke branding service – from as little as £1.50 per garment. The company can offer a variety of printing methods to ensure each garment reflects your brand identity with precision and style. Clients can add logos, names, or design elements that align perfectly with branding, helping teams to standout and reinforcing a cohesive, professional presence at every event.

Staffuniforms.co.uk sales@staffuniforms.co.uk

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Script Prompting for cameras and events Full range of options available Latest equipment and fully trained operators Worldwide availability in all languages

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05/08/2025 11:15:30

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September 2025

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INDUSTRY OPINION

The Value of Design

Noel Reeves, Board Member of the Event Supplier and Services Association (ESSA) and CEO at Rocket Exhibition Services, discusses why it’s time to stamp out design theft.

Not hearing back on a proposed design you have provided for a client never feels good, but have you ever felt what it’s like to see that very same design used without your permission months later? This happened to me earlier this year – and I’m not alone. Hundreds of incredible event businesses that design stands for exhibitions have had their designs used without permission or payment in recent years, and it’s something that largely goes unchallenged.

Part of the problem lies in our industry’s approach to design work. We produce designs for clients to specific specifications with no financial commitment from clients, which is unheard of in other industries. You wouldn’t be able to hire out an architect

or interior designer to visit your home and complete an assessment, so why do we allow it to be so different in our own industry?

of ESSA members better protect their designs and navigate situations where this is challenged.

To shift this culture, we need to start looking at collective commitment, having honest conversations with everyone in the supply chain, and above all, provide education for clients on the true cost and value of design.

If the events community wants to protect creativity, encourage innovation, and build a fairer, more sustainable future, everyone – clients, contractors, and industry bodies – must step up and play their part. That starts with speaking up, setting clear boundaries, and refusing to stay quiet when creativity is stolen without credit.

It’s why trade associations such as ESSA focus on education and guidance, helping educate people better and provide guidance and best practices. The ‘Design Matters’ campaign, for example, is something that is embedded into ESSA’s code of conduct, and through collaboration with Anti Copying in Design, has helped hundreds

Essa.uk.com

Promising Outlook

Susan Tanner, CEO of the National Outdoor Events Association (NOEA), discusses the prospect of improved government relations in the industry.

There’s a growing sense that our sector is finally gaining ground, maybe even in our relationship with the government.

At NOEA, we’ve always been realistic about what that relationship can achieve; we don’t oversell our influence or expect miracles.

Still, even incremental progress matters. A constructive partnership beats a strained one – or none at all.

Over the past few years, we’ve focused on closing the knowledge gap between event professionals and both ministers and the civil servants who support them. Instead of speaking only to MPs, we’ve built our baseline relationships with civil servants as well. They rely on associations like NOEA for real-time data and insight; MPs rely on them to stay informed.

That shift is paying off. Civil servants are reaching out to our members more than ever,

asking for practical advice, seeking deeper understanding, and – crucially – listening.

Our members have responded generously, offering candid intelligence from the front line of planning, producing, and staging outdoor events. That two-way flow of information is what fuels my optimism.

Of course, we see the headwinds. The economy is fragile, consumer confidence is shaky, and the operational pressures on organisers keep mounting. Yet one fact remains: we’re in the business of joy. Outdoor events give people space to gather, celebrate, and feel part of something bigger.

That social, cultural, and economic value is hard to ignore – and the government is noticing.

When I recently invited civil servants to The Showman’s Show, where we’ll join our partners at Qdos to host a series of Town Hall

38

gatherings with government, the response was striking. They didn’t just accept; they came back with discussion points and topic suggestions of their own.

Will every goodwill gesture translate into lifesaving support when the next crisis hits? Not necessarily, COVID taught us that. But today there is more understanding, clearer dialogue, and forward momentum.

Every day, somewhere in the UK, an outdoor event is enriching a local community, creating moments of happiness, driving footfall, and supporting jobs. We aren’t just doing our jobs; we’re contributing to the social and economic fabric of the nation.

Noea.org.uk

www.hospitalityandeventsnorth.com

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During the last 33 years R&B multiple award winning teams have delivered over 15,000 conferences, awards, product launches, event broadcasts and staff update meetings.

R&B have extensive stocks of AV equipment, in-house set design and build facilities, video production and creatives that can help with your presentations, animation and graphics.

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September 2025

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DAY IN THE LIFE

Safety First Hi Tom! With events coming thick and fast, what does your typical day look like?

Every day is different; there’s so much variety in our work! About a month before the event, we’ll go to the venue and do a safeguarding risk assessment where we do some intelligence work that involves walking the perimeter to make sure we have full scope about the place and that we can counter anything that might happen before it happens. Once this is complete, we meet with organisers, security teams, and health and safety officers to give a briefing about who we are, what we’ll be doing, and how they can contact us. Then, a week or two before the event, we’ll contact the client to make sure we have everything we need – everything from radios to accreditations.

And at the event itself?

Generally, we tend to use our radios for communication, and then my staff and I have an app that we use where we share any safeguarding concerns or incidents that will be shared with the organiser/ client at the time.

Depending on what our clients want, we can be overt and wearing branded t-shirts so it’s clear we’re there to help or we can take a more covert approach, getting in the crowd and seeing what the dynamics are like. We look for certain behaviours that are above what we class as a baseline; looking how people are behaving towards each other and how they’re behaving in general. Once we identify any of those behaviours, we highlight and respond to it by either sending my team or security officers to deal with the situation appropriately.

We don’t look at stereotypical behaviour protection like theft or disruption, we look at the ways in which adults are acting with children and vulnerable adults and how they’re being treated. If there’s an ejection because of behaviour, we want to make sure that the victim is well supported and that the processes are done the right way.

Safeguarding picks up on the areas that don’t fit within typical security or safety procedures. We have direct contact with local authorities across the UK so not only are we guiding companies on the right thing to do, but we’re also making sure that individuals don’t come to harm further along the line, by letting their local authority know that those individuals have been at a venue we’re working at and there’s been concerns about them.

Is there more work to do post event?

Managing Director of X2 Consult, Tom Stead, tells us about his day in the life as an event Safeguarding Consultant.

We’ll give the client a full debrief document on the interventions that we’ve done, using specific guidelines that we use to ensure we’ve done the right thing at the right time. From that, we enter into the follow-up procedure. Typically, no later than 24 hours from the end of the event, we’ll take the necessary next steps, whether it be contacting social services again or the local MASH (multi agency safeguarding hub). From there, we make sure that the next event the client runs goes just as smoothly, or even better, because we’re learning from the kind of concerns we’ve raised before.

Finally, what’s the best part about the job?

I would say the sense of satisfaction.

Leaving a job knowing that you’ve made someone’s day and being able to protect someone who perhaps isn’t able to protect themselves is very rewarding.

We always say that if we come away and we can safeguard just one person, then we’ve done our job. A lot of people think safeguarding is just about children but we’re seeing more and more vulnerabilities within adults and young adults so having this great relationship on all three parts is important. We want to help everyone we can!

Recognising that event safeguarding is a niche but crucial area, Tom and the team at X2 Consult have used their expertise to develop a range of accredited courses for organisers, venues, and organisations.

These courses not only ensure compliance but, more importantly, promote a stronger awareness of safeguarding responsibilities.

For more information, visit X2consult.co.uk or contact tom@x2consult.co.uk

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PHOTOGRAPHY

Picture This In a world dominated by smartphone photography, dedicated cameras are making an unexpected but welcome comeback, so we’ve rounded up some of the best on the market.

Much like the resurgence of vinyl records, dedicated cameras are proving the phrase “what’s old is new again” to be true. This revival isn't just about image quality; it's about the experience as cameras offer a level of control and creativity that smartphones can’t replicate. Whether driven by nostalgia, a desire for better content, or a break from screen fatigue, the return of the humble camera marks a renewed appreciation for slowing down and shooting with purpose.

Afga reusable 35mm | Fred Aldous | £40.82

Film photography is back and bigger than ever! Loved for its nostalgic aesthetic, handson process, and the unique character it brings to every shot, film cameras are growing in popularity thanks to the rustic style of the photos they produce. This Afga Photo model is a simple, reusable analogue camera with built-in flash that’s perfect for anyone looking to enjoy the charm of film photography without the fuss. Just load it with 35mm film, point, and shoot! The fixed 31mm lens and focus-free design make it incredibly easy to use, whether you're a beginner or just want a no-hassle shooting experience.

Compatible with colour or black and white film, it gives you flexibility to experiment with different styles.

Fredaldous.co.uk

PowerShot SX740 HS Lite | Canon | £429.99

The Canon PowerShot SX740 HS Lite is the ultimate pocket-sized companion. Boasting 40x optical zoom, 20.3-megapixel resolution, and 4K movie recording, this model is perfect for travellers, budding directors, or those that just want to capture everyday life. The SX740 HS delivers fast, intelligent performance with features like zoom framing assist and hybrid auto, making it easy to point, shoot, and get exceptional results. With 10 frames per second continuous shooting, a responsive shutter, and a flip-up LCD screen with self-portrait mode, you’ll never miss a shot, whether it’s a fleeting family moment or the perfect selfie. You also won’t need to worry about losing precious memories as you can stay connected on the go with built-in Bluetooth, Wi-Fi, and auto transfer to quickly share and back up your memories to compatible smart devices or your home PC. Canon-europe.com

Fujifilm Instax SQ1 | John Lewis | £119.99

Designed to stand out, the Instax SQ1 instant camera blends minimalist style with maximum impact. Its iconic square format gives you more room to capture the fun – more friends, more scenery, more memories in every shot. With a simple twist of the lens, selfie mode activates instantly, paired with a built-in selfie mirror for easy, perfectly framed self-portraits. The automatic exposure control ensures your photos are always well-lit and full of atmosphere, adjusting shutter speed based on your surroundings.

Available in Terracotta Orange, Glacier Blue, and Chalk White, the SQ1 combines angular modern design with soft textured grips for comfort and flair. With quick, intuitive controls and a striking design, the Instax SQUARE SQ1 lets your personality shine with the added bonus of giving a physical keepsake instantly.

Johnlewis.com

KODAK Funsaver | Analogue Wonderland | £19

Disposable cameras like this KODAK one a great place to start with dedicated cameras.

Hassle-free and ready-to-use, you can capture special moments without the need for technical know-how or fancy equipment. With 12 extra exposures included in the Funsaver, you get a total of 39 chances to preserve memories, offering great value and convenience in one. This single-use camera is designed for ease and versatility, making it perfect for holidays, parties, weddings, or everyday adventures. It features a fixed focus 35mm lens and comes loaded with film which delivers clear, vibrant photos in a variety of lighting conditions. The built-in flash has a range of one to three metres, ensuring well-lit shots even in low light or indoor settings. Whether you’re snapping pictures under the sun or beneath the stars, the Funsaver helps you capture every unforgettable moment with simplicity and style.

Analoguewonderland.co.uk September 2025

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INTERVIEW

Bridging the Gap

Angela Byrne, Founder of Ginger Hospitality, shares her insights on recruitment, retention, and the evolving landscape of the hospitality industry.

In an industry where finding the right staff can make or break a business, Angela Byrne has spent over three decades mastering the art of hospitality recruitment.

As the founder of Ginger Hospitality, she’s witnessed the sector transform from a stopgap career choice to a respected profession.

Angela’s journey into recruitment began unexpectedly: “I worked in a call centre for a car company and ended up running a 300-seat operation. Eventually, I’d had enough of working in a windowless building, so I spoke to the recruitment agency that did my staffing. They said: ‘Oh my God, please, will you come and work for us?’

“I fell into recruitment like most people did 30 years ago – if you had a big mouth and could talk your way into situations, you ended up in recruitment. Now it’s much more of a career path people can see themselves in long-term.”

Angela’s recruitment career began in scientific placements, but she discovered her true calling lay elsewhere: “Scientific recruitment was very perm-heavy and slow – projects could take six to twelve months from start to hire. At heart, I’ve always been a temp recruiter. I thrive in fast-paced environments. When someone rings at 10 in the morning saying they need help, they mean today – they want a chef in the kitchen for lunch service.”

whether it was a candidate-led or clientled market. Now, with the economic climate and National Insurance increases, we can’t predict what’s coming.”

Angela believes there are outdated perceptions about hospitality careers that need to change: “I think the industry’s had bad press – people thinking establishments don’t train staff or aren’t family-oriented.

That’s a false narrative now. Training in hospitality is excellent, and many clients have amazing programmes.

“They really look after their staff because they know how valuable they are. Cash is so tight that you can’t afford the churn that used to characterise this industry.”

They really look after their staff because they know how valuable they are.

The nature of hospitality recruitment has undergone significant changes, particularly since the pandemic: “We used to be 70/30 relief work. It was easier for clients to recruit their own permanent staff and use agencies to fill gaps but the market has completely changed since COVID.”

Ginger Hospitality operates across both front and back of house, from kitchen porters to executive chefs. Angela’s approach goes far beyond matching skills to requirements.

The unpredictability of today’s market presents new challenges: “I’ve done this job for 30-odd years and always knew

“My job is exactly the same whether I’m recruiting a KP or head chef – it’s all about understanding what fits your specific kitchen,” she explains.

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Angela’s team invests heavily in understanding both candidates and clients: “My team can be on the phone six hours out of an eight-hour day. We spend time understanding kitchens because one chef might look right for 20 establishments on paper, but they won’t be right for all 20.”

The information Angela’s team gathers about kitchens and staff goes far beyond just technical skill: “Is the kitchen loud?

Do they allow radio? What’s their uniform policy? Do they want a chef who brings suggestions or a ‘yes man’?

“The CV is secondary to understanding the client and whose personality will fit. Skills matter, but personality comes first.”

Despite current economic uncertainties, Angela maintains hope for the industry’s future: “We’ve been through economic roller coasters before – there are always highs and lows. We’re in a low right now, but it’s going to come back strong, and I’ll be there to take it. I started this business 11 years ago and don’t want to fail. I’ve got a team I adore who rely on me to pay their mortgages – we’re all friends.”

When it comes to staff retention, Angela’s advice is refreshingly straightforward: “A good general manager or head chef is 100% key. People want to be well treated and valued, that’s never changed. They want to know they’ve done a good job, sometimes more than getting a bigger bonus. Sending someone a text on Friday night saying they absolutely smashed their week goes much further than you might think.”

Successful retention lies in creating the right environment: “Make it a safe space where people can talk and have fun. You’re at work longer than you’re at home, so making your team feel valued is vital.”

www.hospitalityandeventsnorth.com

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PROMOTION

Let’s Chat!

Hopefully when you take that inevitable look back at your marketing activity over the last 12 months, you’ll see a lot to be happy about. Whether you’ve had a challenging year, a good year, or even a great year, we’d love to talk to you about 2026.

We’ve recently been looking forward to next year ourselves having had a strong first half of 2025. We’ve seen new customers in both conferences and events working with organisers and exhibitors alike. We’ve started to implement our northern strategy to good effect and have recently taken on a new Account Manager, Hannah, who is based in York. We’ve been involved in numerous shows throughout the North of England and have worked in Harrogate, Leeds, Liverpool, and Manchester to good effect.

Working with conference and event organisers, venues, and private companies, we can help to create engaging spaces whether that be designing and building exhibition stands, printing graphics, event and exhibition signage, furniture hire, AV hire, or complete event management. A new year may mean it’s time for a new

Events contractor, Exhibition Equipment, is looking forward to the future.

collaboration and we’d certainly like to discuss how we could partner with you.

We’ve received so many great messages from existing and new customers over the past few months and below is just one of them which highlights our approach and depth of knowledge.

“The contribution from the team at Exhibition Equipment has been invaluable and essential to the success of this week’s event.

Everyone went above and beyond with their helpfulness and service – but this is the standard we always receive from them, and we are very grateful. It is a pleasure to work with each one of them.”

We can do a little…

With most of our work split evenly across agricultural, food and beverage, manufacturing, and construction industries, if you’re looking for an event partner that brings value to your sales and marketing endeavours then we’d love to hear from you.

Exhibitionequipmentuk.com

Or a lot!

NorthinBriefextra Women in Events Retreat A new quarterly retreat has been launched to support women in events with sustainable success and restorative leadership.

The Seasonal Retreat – For Women Who Lead, Create, and Care launches with a one-day immersive experience on 18th October at Tewinbury Farm, offering a curated introduction to a four-part retreat series planned for 2026. Rooted in seasonal wisdom, feminine leadership, and holistic wellbeing, the programme creates dedicated space for busy professionals to rest, reconnect, and realign with their purpose.

home keepsakes, and post-retreat support including Zoom integration sessions and community connection.

Email womenineventsretreat@gmail.com to secure your place.

Phoenix ICE Launched Jules France of Space Meetings & Events and Marie Moss of Eventpro UK have joined forces to launch Phoenix ICE, a new venture delivering world-class event management solutions for corporate, not-for-profit, and membership-based clients across the MICE sector.

Unlike traditional industry events, the retreats will focus on cyclical self-leadership, with programming inspired by the natural seasons: stillness, introspection, and visioning for winter; creativity and new beginnings for spring; celebration, abundance, and embodiment for summer; and reflection and graceful transition in autumn.

Jules, Founder and Director at Space Meetings & Events has built trusted relationships with top-tier venues and suppliers, enabling her to consistently secure preferential rates and exclusive valueadds for clients. Marie, an accomplished International Events Director at Eventpro UK, offers more than two decades of high-level event execution experience.

Attendees will experience seasonal plantbased meals and fresh juices, gentle yoga, mindful movement, and forest bathing, sacred women’s circle and tea ceremony, industry-specific wellbeing talks and storytelling, candlelit meditation and take-

This new business will offer end-to-end event services including venue sourcing, contract negotiation, event design and branding, on-site delivery, and post-event evaluation – all delivered with integrity, creativity, and a commitment to excellence.

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AEV Conference Theme The Association of Event Venues (AEV) has announced the theme for its annual conference at Excel London on 14th November is: Accelerate. Shaping the future of venues. Relevant to event industry professionals, the 2025 conference will be the ninth for AEV and will include sessions on diversifying the venue offer, security, AI, and technology.

Director of AEV, Rachel Parker, said: “Our annual conference is always a highlight of the year and we are especially looking forward to the dynamic programme we have planned for our attendees. Fast paced and exciting, the conference will explore how we can enhance the event experience and drive the industry forward – accelerating progress and shaping the future of our venues.”

The popular AEV icebreaker event also makes a return this year on the evening preceding the conference, 13th November, allowing delegates to spend the evening networking and socialising in an informal environment before the main event.

Members and guest delegates can purchase tickets from September and find out more by visiting Aevconference.org.uk

www.hospitalityandeventsnorth.com

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September 2025

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WELLBEING

Well Done

From lighting to nutrition, breathwork to tech, wellness is no longer a luxury add-on – it’s an event essential… by Julie Burniston.

In the high-energy world of events, wellbeing can often take a backseat to logistics, timing and the wow! factor, but today’s delegates and clients are more mindful than ever of how they feel, not just what they see. Whether it’s a full-day conference, networking showcase, or corporate awayday, organisers are asking: how do we help people feel calm, connected, and cared for without killing the vibe?

The answer? Don’t reinvent your schedule, just switch it up. Subtle, affordable, and stylish wellness moments can be incorporated into your event with minimal effort and cost, yet maximum impact.

A quiet corner of a venue can become a ‘recharge lounge’ with some comfy furniture, soft lighting, essential oil diffusers, a chilled playlist, and a herbal tea station. These calm spaces offer guests a chance to reset without stepping away from the experience entirely.

Moments of stillness don’t have to interrupt the flow, either. Something as simple as a speaker inviting the audience to take one collective deep breath or to stretch before a keynote can shift the mood and ground the room. It’s quick, it’s easy, and it works!

chill zones offering guided meditations, tech is helping guests stay calm and focused.

Wearables can up your wellbeing game with step challenges or breath prompts, while digital gratitude walls and journaling kiosks offer moments of quiet reflection. These simple, thoughtful touches leave delegates feeling refreshed, engaged, and genuinely cared for.

Food and drink also play a huge role in supporting wellbeing. Gone are the days of sugar-crash buffets and lukewarm coffee.

Today’s guests value fresh, vibrant, and functional choices which energise and restore. Consider offering hydration stations with fruit-infused water jugs and signage that explains the benefits. Smoothie and juice shot bars are also great for mornings or midafternoon pick-me-ups.

For catering with a wellness twist, skip the sausage rolls and order food that fuels and uplifts. A feel-good menu sets the tone for the entire event; it’s not just about filling plates but feeding energy and mood. Opt for fresh, vibrant dishes that keep guests light on their feet and mentally sharp. Try avocado toast bites for a dose of healthy fats, omega-3-packed salmon skewers to boost brainpower, and colourful grain bowls loaded with seasonal veg and herbs. Add fruit or a few dark chocolate nibbles for a natural serotonin lift, and you’ve created a menu that keeps guests focused, refreshed, and feeling good from start to finish.

Top Tips

Finally, embrace wellness tech. From apps with breathing tools and gentle reminders to stay hydrated, to silent conferencing and VR

Delegate! Don’t take on too much.

Your team are there for a reason.

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Mood boosters for organisers (because your wellbeing matters too!)

Schedule micro-breaks: 10 minutes alone can make all the difference.

Pack your own fuel: think protein snacks and a refillable water bottle.

Breathe between briefs: a simple inhale-exhale reset works wonders.

EVENT TECH

Tech-Tastic!

Qondor | Event management platform

Qondor is a meetings and events management platform designed to empower event professionals, travel agencies, travel management companies, venues, and DMCs to streamline their operations, maximise profitability, and deliver seamless experiences.

Qondor simplifies every step of the event lifecycle, from managing event requests to handling budgets, proposals, invoicing, and reporting. The platform provides full financial oversight and real-time project management capabilities, enabling professionals to gain complete control over their events and reduce complexity. Qondor’s mission is to bring order to the chaos of meetings and events management, empowering its users to operate with confidence, efficiency, and precision. The company is committed to continuous innovation, ensuring its platform evolves to meet the changing needs of the industry.

Qondor.com

Floq | Community platform

Inspired by the harmonious motion of animals and birds in a flock, Floq by Conference Compass is a platform that revolutionises the event experience by placing community at the heart of every event – from seamlessly managing registration to abstract submissions and engaging delegates. The fully customisable platform means you can include brand identity into every aspect of your next event by creating a unique and recognisable experience that resonates with your delegates, from branding elements to tailored features. Whether you’re organising conferences, corporate events, or trade shows, the platform can accommodate a sense of community throughout the entire year so your events and their impact last beyond their time limit.

Conferencecompass.com

fielddrive | Event solutions

Specialists in managing delegate flows, fielddrive has a whole host of solutions available for event profs. Print custom event badges with its live badge kiosks which offer a variety of options, from custom badges tailored for individual delegates to sustainable name badges for the environmentally conscious. It also offers multiple event session scanning and visitor tracking methods that promote both active and passive delegate tracking to gather actionable insights. Another offering comes in the form of fielddrive Leads, a lead retrieval app that will empower exhibitors to maximise ROI. Fielddrive.com

Unlocked Data | Travel data platform

Unlocked Data helps event profs consolidate and clean travel and expense data into one clear, reliable source. The platform offers actionable insights to support smarter budgeting, improve compliance, and meet sustainability goals. With custom dashboards, budget holder tools, and traveller updates, you can track who’s going where, when, and why – making it easier to plan, adapt, and optimise. Identify costsaving opportunities, reduce carbon impact using trusted metrics, and prioritise delegate and staff wellbeing by spotting potential travel stress points. Whether you’re managing one event or many, it turns complex data into simple, strategic decisions.

Unlockeddata.com

ListenTALK | Group communication system

When noise, distance, or distractions make communication difficult, ListenTALK offers a simple, portable solution for clear, secure group communication. Ideal for event organisers managing staff, crew, or guided experiences, ListenTALK delivers crystal-clear audio without amplifying ambient noise. The lightweight, wireless devices are easy to set up – just tap to pair or use a docking station. Choose from one-way or two-way communication, manage up to 20 groups, and enjoy reliable performance with built-in encryption. With a typical range of 100 to 200m and standard headset compatibility, ListenTALK helps you stay connected, efficient, and in control no matter how complex the environment.

Listentech.com

September 2025

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The Meetings Show showcased an array of exciting tech exhibitors; here are just a few that caught our eye.

HOW TO

Law and Order Kirsty McShannon, CEO of Azorra, shares her expert advice to ensure your events are legally compliant and risk-free.

With a team that has hailed from the events world, Azorra – a legal consultancy firm that specialises in live events – speaks the language of the industry and has expert understanding of the pressures, challenges, and complexities of running an event. CEO, Kirsty McShannon, offers some great advice to ensure you’re protected and prepared for the unexpected.

One of the first things you should consider when planning is your venue hire agreement and – if you want to do things like sell alcohol or carry out regulated entertainment – premises licence: “You need to decide if you need one-year protection, or maybe you’re planning on growing beyond one singular event, you might need a multi-year contract and licence. Also consider if you’re expecting to be the only event on that site so need to build in exclusivity rights and think if other events are allowed to take place either side of yours. If you’re developing and trying to launch a new brand, it’s crucial to check the trademarks, and register your IP so nobody else can take it and run with it – we’ve seen it happen more times than you’d think! Nailing down your brand and venue are the key pillars from a legal perspective, particularly if you’re looking to grow.

“You also need to look at the kind of content you’re putting into the event.

Key touch points to think about are your suppliers and content providers and making sure their services are secured to cover everything you’re expecting from them.”

“It’s sometimes a lack of familiarity or a lack of time to deal with the legal side of contracts that can cause a slip up,” Kirsty understands that event profs have to focus on logistics and delivery, so legal details

can easily fall through the cracks. “We often see instances of contracts having been signed without being read through to check for key exposures and often, really important parts of the event aren’t contracted at all.”

One of the most common issues that Kirsty sees is with talent and speaker agreements, which are often overlooked or not thoroughly reviewed: “It might sound obvious but if you have an entertainer or speaker coming to your event, check the terms to make sure that they’re definitely going to show up. There are often rights in those kinds of contracts that allow the performer to cancel just because they want to, rather than due to unforeseen circumstances – in the legal word we call this a force majeure event.

insurance broker quite early on to see how they can help you and what policies you might want to consider taking.

“We have an insurance expert on the team who works closely with insurance brokers to understand what our clients’ insurance covers. Generally, your insurance won’t cover every single circumstance of a force majeure; for example, COVID generally isn’t covered anymore or not without lots of exemptions and high premiums. We help ensure that contracts include appropriate limitations of liability, protecting our clients in the event of unforeseen disruptions. If an event needs to be cancelled due to a force majeure, our definition is intentionally broader than what’s typically covered by insurance, offering stronger protection and limiting exposure in as many situations as possible.”

If Kirsty could only give one tip, she says that the sooner you think about the legal side of your event, the better: “I appreciate budget is always going to be a restraint and concern but think about involving a lawyer in that review process in the earlier stages, even if it’s just looking at some specific clauses for a fixed cost.

“Also, make sure your terms and conditions clearly outline your refund and cancellation policies, so you’re protected in case the event needs to be cancelled.

The same level of clarity should be applied to contracts with your on-site suppliers and contractors.”

Making sure you have insurance policies that complement your contracts is key: “What goes hand in hand with all of this is making sure, if required, you have suitable insurance in place in the event of any cancellations; it’s worth speaking to an

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“People think lawyers are going to be super expensive, but you don’t need to have them advising on absolutely everything to do with your event, even just a small bit of legal support can make all the difference. Investing in this in the early stages might feel like a hit budgetwise, but it could end up being a lot more expensive further down the line to fix mistakes that could’ve been avoided with the right support!”

Azorra.co.uk

www.hospitalityandeventsnorth.com

Creaang unforgeeable live experiences is your business.

Covering your legal needs is ours. Get in touch for expert support with your events, fessvals and venues.

+44 7457 404054

www.azorra.co.uk

hello@azorra.co.uk

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CHILDCARE

Children Welcome

We look at why childcare is a game-changer for the future of the industry. social events to craft workshops, themed parties, and baby showers. Seasonal events are a specialty, with Halloween pumpkin carving and Christmas celebrations being particular highlights.

There are several specialist compliant suppliers offering childcare facilities to event organisers. One such business, Sweetheart Nannies, believes that every parent deserves to be present, included, and fully engaged in the events they attend – without worrying about who’s watching their children: “As a mum and founder, I’ve lived through the stress of trying to juggle work, events, and childcare,” says Ami Spall. “That’s why I’m so passionate about giving families a solution that feels effortless and full of heart.” The Sweetheart Nannies approach is always child-led, warm, and highly personalised, which helps children settle quickly and allows parents to relax.

The company’s services go beyond local events and extend internationally: “We did an event in the Emirates with an international book fair,” says Debbie.

“There were lots of trade stands, but at the back of the area, we had children’s workshops running. In the morning, we had school children, and in the afternoon, we had members of the public, and that worked really well.”

Butterflies helps plan and coordinate entertainment that keeps children engaged and happy. The company’s mission is simple but powerful: creating smiles, having fun, and making memories.

A member of Child Friendly Leeds, ICAP, Welcome to Yorkshire, and the Federation of Small Businesses, the business also provides approved services for Breeze Leeds, an organisation that creates events for young people.

There has been a sharp rise in demand for event childcare as more companies embrace diversity, equity, and inclusion.

Offering this service isn’t just a thoughtful extra – it’s a statement that says: ‘We see you, we value you, and we’ve thought of everything.’

Founder Debbie Todd’s expertise extends beyond children’s entertainment to full event planning. Her dual role encompasses everything from organising

When children are safe, supported, and having fun, their parents can focus.

That means better networking, stronger connections, and longer stays at events. it’s why event childcare is becoming a must-have, not just a luxury.

Angels & Butterflies Crafts specialises in creating engaging craft events and activities for children at corporate events.

Whether you’re promoting a new business, launching a bus route, or organizing an employee family fun day, Angels &

Sweetheartnannies.co.uk Aandbcrafts.co.uk

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www.hospitalityandeventsnorth.com

Creating Smiles Having Fun Making Memories

Offering a wide range of make & take craft workshops themed around your event or brand.

• Over 10 years’ experience in running workshops • Large portfolio of corporate clients • Working throughout UK and Internationally

07983 962976 www.angelsandbutterflies.co.uk

Corporate Global Travel

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• • • • •

Global Rate Reach Dedicated Account Management Flexible Personal Service Bespoke MI Reporting Online Booking Solution

www.keyreservations.co.uk sales@keyreservations.co.uk 0333 700 4700 September 2025

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La Dolce Vita

Perched on Sorrento’s stunning coastline with panoramic views of the Bay of Naples and Mount Vesuvius, the Hilton Sorrento Palace delivers world-class event facilities in one of Italy’s most captivating destinations.

For a more dramatic indoor alternative, Sala L’Affresco presents a grotto-style venue by the indoor pool, offering authentic Roman bath ambiance that’s ideal for creative events such as fashion shows, themed banquets, or unforgettable celebrations.

Elegant banquet halls featuring floor-to-ceiling windows and sweeping sea views provide stunning backdrops for formal dinners and gala events, seamlessly combining natural Italian beauty with refined contemporary décor. Event organisers benefit from the dedicated support of an experienced onsite events operations team, who expertly manage every detail – from precise room layouts and bespoke floral arrangements to comprehensive audiovisual setup. The hotel offers a genuine ‘one-stop shop’ approach, ensuring flawless execution from initial planning through to post-event wrap-up.

Hilton’s Sorrento Palace stands out as a premier destination for any type of gathering, from intimate executive meetings and corporate retreats to large-scale international conferences and lavish celebrations. At the heart of its offerings is a state-of-the-art Congress Centre, featuring 24 versatile meeting rooms and approximately 3,500 m² of exhibition space. The centrepiece is the impressive Auditorium Sirene, a theatre-style venue that accommodates up to 1,500 delegates – ideal for major conferences, product launches, awards ceremonies, or film screenings.

For smaller, more focused gatherings, the hotel provides an extensive range of breakout and boardrooms, perfectly suited for workshops, strategic seminars, or executive meetings.

Flexible foyer areas adjacent to key meeting spaces offer ideal zones for coffee breaks, networking sessions, and exhibitions, with capacities reaching up to 1,000 delegates.

Beyond traditional meeting rooms, the beautiful venue built to conform the cliff contour offers several distinctive venues that can accommodate events of any style or purpose. The Citrus Garden, naturally shaded by fragrant lemon and orange trees, provides a scenic outdoor setting with panoramic coastal views – perfect for welcome receptions, cocktail parties, and memorable product launches.

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www.hospitalityandeventsnorth.com

OVERSEAS EVENTS

Modern conveniences are comprehensively covered: high-quality AV and lighting systems, high-speed Wi-Fi throughout, effective soundproofing, and supervised parking for up to 300 vehicles all contribute to a completely stress-free experience, whether you’re hosting a strategic corporate retreat or an elegant private celebration.

The hotel also houses a fully equipped business centre in the main lobby, offering professional workstations, high-quality printing,

colour copying, fax services, and international shipping – providing essential support for those inevitable last-minute requirements.

For incentive travel programmes or team building experiences, Hilton Sorrento Palace partners with carefully selected local experts to offer themed activities including treasure hunts through historic Capri, vibrant Naples, or ancient Pompeii, alongside hands-on culinary workshops featuring classic southern Italian specialties like handmade pasta, authentic

pizza, traditional pastries, and locally produced limoncello.

The Hilton Sorrento Palace masterfully blends operational flexibility, impressive scale, and sophisticated style with one of Italy’s most breathtaking coastal settings. Whether you’re planning a global business summit, strategic executive retreat, or milestone celebratory event, it delivers everything needed to make your occasion truly unforgettable – representing the perfect fusion of productive business and authentic Italian pleasure.

Delegates can easily reach Sorrento via Naples International Airport, with direct transfers available, or by scenic coastal routes from Naples central station, making this stunning destination both accessible and inspiring for international events.

Hilton.com/sorrento | Ltnaviscapes.co.uk

ADHD AWARENESS MONTH

Be Aware In advance of ADHD Awareness Month, we spoke with Henry Shelford of ADHD UK and Rachel BelliereWilson from Rachel BW Accessibility & Inclusion Solutions.

October is ADHD Awareness Month and offers the opportunity to enhance one’s understanding of this condition and other types of neurodiversity and to learn how the events industry can be more inclusive.

Neurodiversity refers to a range of neurological conditions including Attention Deficit Hyperactivity Disorder (ADHD) and others such as autism, dyslexia, dyspraxia, dyscalculia, and Tourette’s syndrome. It’s estimated that one in seven people are neurodivergent in some way.

It is therefore imperative that those working in the events industry are cognisant of such conditions and what kind of accommodations can be made to ensure that everyone can bring their whole selves to events, are able to contribute, and get the most from participation.

“Where neurodivergence is concerned, I would really encourage venues and event organisers to create choice of how people absorb the environment and the information,” says Inclusion and Accessibility Expert Rachel Belliere-Wilson.

“That might show up in having quiet spaces or a producer thinking about the content and how digestible it is. It might come up in how they rearrange their agenda to create more breaks, so people aren’t overwhelmed with so much information coming at them all at once, thinking about the colour contrasts appearing on the screen and the type and size of font. Start by thinking about the fundamentals.”

The design and layout of physical space is always an important consideration – even more so when taking neurodivergent conditions into account: “It can often be difficult for people with ADHD to keep still,” says Henry Shelford, founder and CEO of ADHD UK. “So, holding an event in a space where there is room to move around is very helpful. Also, ensuring that

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it’s easy for people to come and go without disturbing others. Overflow and sensory rooms can be wonderful.” Another thing ADHD people may struggle with is timekeeping, so making access easy for late arrivals is good practice.

“It’s not so much that people with ADHD have a deficit of attention,” Henry says.

“But rather a lack of control of attention.

Therefore, event organisers would do well to try and minimise distractions and clutter; things that can draw people’s attention away from what requires concentration.”

Provide advance information so delegates know what to expect; a running order of activities, and having materials which attendees can take away with them to digest in their own time can help reduce anxiety if someone is struggling with attention.

Given that 15 to 20% of the UK population is neurodivergent, you’re statistically likely to have someone in your organisational team who can offer valuable insight.

Neurodivergent people, like those with ADHD, can possess strengths and qualities which are beneficial in the events industry.

“For instance,” Henry says. “ADHD people are great in a crisis and respond well to tasks requiring urgency and deadlines; when something specific is drawing attention in one direction, an ADHD person can work with efficiency and precision.”

A good first step to boosting the inclusivity of your events is to seek feedback and input from neurodivergent delegates, event staff, and partners. Incorporating viewpoints contributes to creating successful and productive events with a welcoming and thoughtful approach.

Adhduk.co.uk Rachelbw.co.uk

www.hospitalityandeventsnorth.com

ACCESSIBLE EVENTS SHOW

Easy Access We spoke to Co-Founder of the Accessible Events Show, Dr Shani Dhanda, about the new event and why it’s so important for the industry.

On 18th September, a brand-new, free event will be taking over The Drum Wembley in London. The Accessible Events Show (AES) is a powerful event that is set to shake up the status quo and put accessibility at the heart of event planning, bringing together event professionals, agencies, and in-house teams for a full day of actional insight, innovation, and inspiration.

Attendable, MyClearText, and Dr Shani Dhanda are the brains behind the event that will give event profs the tools to take meaningful and practical steps towards accessible event design. Attendees will benefit from expert-led sessions, inclusive supplier exhibits, a venue tour, and real-life case studies from business and brands, all designed to help planners create events that are not only inclusive and legally compliant, but commercially stronger as a result.

With more than 16 million people with disabilities in the UK, creating accessible events is no longer optional – it’s a moral imperative and a strategic advantage.

And the numbers speak for themselves; according to Accessable.co.uk, 77% of disabled people have avoided venues due to lack of accessibility details, 73% have left mid-event when promised facilities weren’t available, 56% have faced discrimination at venues, and 68% rate staff accessibility awareness as average or worse.

Shani Dhanda is a Broadcaster, one of the world’s leading Accessibility Specialists, and a graduate in event management. During her time working in the industry, she quickly realised that most people aren’t getting event accessibility right. She hopes that AES will help to demystify the topic of disability: “There’s a lot of fear around disability, especially if people don’t have prior knowledge or haven’t had the right kind of training – which is usually the case.”

September 2025

AES will consist of three main panels: “The first one is really taking it back to basics, exploring what an accessible event is, how you create one, and how you embed it into your day-to-day processes. The second will answer how you can find suppliers to work with, and how you can vet that they have an appropriate amount of knowledge about accessibility. The last panel is about what an accessible event should feel like; we’ll hear from disabled people firsthand, as well as being joined by a lawyer. There are a lot of legalities and compliance around accessibility and not a lot of people in the industry know about just the bare minimum you have to do to meet legal obligations.

“I think people are quite surprised to learn that 70% of disabled people live with nonvisible conditions. What I really hope that people take away from AES is stopping making assumptions about what disabled people need, because everyone needs different things. We’re one of the most creative industries in the world and we should be much further along than we are; I really hope this event is the start of pushing the industry in the right direction.”

The event will also feature insights from Primark, which will discuss how launching its adaptive clothing range has influenced the way it plans both internal events and those for the public. AES will, of course, be 100% accessible through step-free access, an easy to reach venue, live captions, BSL interpretation, quiet spaces, regular breaks, and more. There will also be a free livestream available for those unable to attend in person.

To register and find out more information, visit Accessibleeventshow.com

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I really hope this event is the start of pushing the industry in the right direction.

LUXURY VENUES

Keep it Classy The choice of a luxury venue for your event offers a plethora of features to go above and beyond expectations.

Event organisers are acutely aware of how vital the selection of the right venue can be. A suitable choice of location is central to the client experience and the impression they’ll take away. Adding an element of luxury and grandeur can elevate your event beyond the expected.

different? Luxury venues can be relied upon to feature top of the line technology and all the modern conveniences one would expect. State-of-the-art audio-visual set ups, video conferencing capabilities, and high-speed internet are likely to come as standard.

Prestige

A bespoke fit

Luxury venues raise the profile of an event and client’s brand recognition is boosted by association. High-end venues will often have a reputation that precedes them, which can give an event an exclusive feel, reflecting well on both the event organisers and the delegates.

Exceptional service

Maintaining a reputation for quality in the luxury venue field is reliant upon the service. Painstaking attention to detail by highly trained staff ensures that every possible need or desire is pre-empted and catered for. This extends from greeting delegates, making them feel welcome, to guaranteeing flawless top-notch catering.

High-end venues pride themselves on delivering on all fronts with precision and style.

Setting the scene

The look and feel of an event are essential in creating a memorable experience. Luxury venues often combine stunning natural beauty with impressive architectural features to create a lasting impression. From classic to modern, coastal to woodland to mountains, the options for combinations of landscapes and buildings are numerous and exciting.

High-end… hi-tech

With care having been taken in providing the very best in every other aspect, why would the technical facilities be any

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Versatility is often a key selling point for luxury spaces, with their considered, client-centred approach, they’ll be able to accommodate everything from vast conferences and exhibitions to more intimate events. A flexible capacity for event design and layout means that you can create highly personalised and unique experiences for your clients and delegates.

Body and soul

Incorporating some indulgent rest and relaxation into your event will always go down well with attendees. Extravagant and enticing spa facilities are features that let delegates know that clients and organisers consider their wellbeing and some rejuvenating downtime will help those attending remain engaged and feeling their best.

Eye candy

A picture is worth a thousand words, they say. In terms of promotion, luxury venues provide unmatched visual impact, combining outstanding natural beauty with opulent interior design. The shareability of social media content is increasingly image-driven, and event pictures which spread far and wide online create buzz and great publicity for the venues themselves as well as the organisers and their clients.

www.hospitalityandeventsnorth.com

Corporate Venue in North Wales Looking for an inspiring business venue in Anglesey to host a meeting or hold a conference, look no further.

At Château Rhianfa, we invite you to try something different to accomplish your business objectives.

September 2025

chateaurhianfa.co.uk/corporate/

01248 880090 59

LEEDS BRADFORD AIRPORT

Flying High!

The first phase of Leeds Bradford Airport’s new £100 million terminal transformation is complete. With more routes than ever and two brand-new premium lounges, business passengers can travel in style.

The first phase of Leeds Bradford Airport’s new terminal expansion is now complete and ready to greet Yorkshire travellers with its transformed departures area featuring more comfortable seating, a greater variety of retail and food and drink outlets, and two new premium lounges. Improvements have been made to baggage reclaim areas and passport control to streamline the arrivals process and create a smoother, hasslefree experience for travellers. The overall upgrade in terms of passenger experience, comfort, security, and services emphasise LBA’s status as a vital transport hub for Yorkshire and a key factor for regional economic growth.

To further enhance the pre-flight experience, passengers can now enjoy access to two premium lounges, including the brand-new Six Eight One Premium Lounge. Designed with comfort and style in mind, the Six Eight One Lounge offers a relaxing space to unwind before departure, complete with seasonal menus featuring freshly prepared, locally sourced produce.

The new terminal expansion has been

developed in line with LBA’s commitment to sustainability and achievement of its net zero goals. All lights in the airport have already been replaced with LEDs and 100% of its electricity comes from renewable energy sources.

“We are delighted to see our new terminal extension open and operational,” said Leeds Bradford Airport CEO, Vincent Hodder. “It has been an incredible journey to get here, and we know our customers are going to get a completely new experience from LBA from today. It’s an exciting time for us too; for our employees, stakeholders, and business partners, the opening of this building is a huge achievement for all involved.”

By the time the LBA:REGEN project completes at the end of 2026, LBA will have: • 38% more floorspace • 76% more retail space • 83% more seating • 77% increase in luggage reclaim belt capacity • 50% more security lanes

The airport has also expanded its flight options for 2025, with new routes and increased frequencies. easyJet has new routes to Geneva, Malaga, and Palma, and a new route to Marrakech will be operated by Jet2 as part of over 50 destinations. Ryanair is also increasing to 24 routes.

The £100 million project will continue with phase two, concentrating on improving the airport’s existing facilities. During this time, there may be disruptions to usual passenger flows, particularly for travellers heading to departures. Check the website to keep up to date with the latest developments.

Leedsbradfordairport.co.uk

COMPETITION

On Track You can win an overnight stay for two with breakfast included at the Delta Hotels by Marriott York at York Racecourse.

Nestled on the edge of the historic city of York and overlooking the famed Knavesmire and York Racecourse, Delta Hotels by Marriott York is where timeless charm meets modern comfort. A distinguished property with a rich heritage dating back to 1876, the hotel offers a warm welcome to guests seeking an elegant yet relaxed escape in one of England’s most treasured cities.

to stay – it’s a destination where history, hospitality, and modern luxury come together in perfect harmony.

Originally built as a private residence for the Close family, the building has evolved over generations – first as The Harkers Hotel in 1927, then the Chase Hotel in 1948, before becoming part of the Marriott family in the early 2000s. Today, after a full refurbishment and rebranding, Delta Hotels by Marriott York strikes the perfect balance between historic character and contemporary style.

Marriott.com

The hotel’s recent transformation has elevated every aspect of the guest experience. From the moment you arrive, you’re greeted with expansive views across the racecourse and manicured gardens. Inside, the interiors are thoughtfully designed with calming neutral tones, clean lines, and stylish furnishings – delivering a refined aesthetic that’s both welcoming and functional.

With 151 fully refurbished bedrooms, including 35 double doubles ideal for families or groups, and Grandstand Suites offering panoramic views, comfort is assured whether you’re here for business, leisure, or a bit of both. Each room has been designed with the modern September 2025

Enter the competition to be in with a chance of winning an overnight stay with breakfast included – those who don’t win will still receive a discount code for your next booking at the hotel if you opt in to share your data!

traveller in mind, featuring plush bedding, dedicated workspaces, and thoughtful amenities to ensure a seamless stay.

Beyond the rooms, the hotel offers a wide range of flexible meeting and event spaces. The former private stables have been reimagined as an exclusive event management centre, ideal for corporate meetings, private celebrations, and everything in between. Whether it’s a wedding for 150 delegates or a board meeting for 10, the experienced team at Delta Hotels by Marriott York brings a personal touch to every event, ensuring flawless delivery and unforgettable moments.

There’s an on-site restaurant serves a range of seasonal dishes using locally sourced ingredients, while the wellequipped fitness centre and indoor pool offer delegates a space to unwind.

Furthermore, one of the hotel’s most distinctive features is its ample on-site parking – with capacity for over 160 vehicles and coach access, it offers rare city convenience.

Guests also benefit from the hotel’s prime location, minutes from the beautiful city centre. If it’s not a day at the track, you’re perfectly positioned to explore historic landmarks like York Minster, the Shambles, and Clifford’s Tower.

So whether you’re planning a meeting, conference, or a special celebration, Delta Hotels by Marriott York delivers on every front. It’s more than just a place

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COMPETITION To win an overnight stay for two with breakfast included, simply answer this question:

How many bedrooms are there at Delta Hotels by Marriott York?

Enter online at Hospitalityandeventsnorth.com/ competitions/or by post to JLife Ltd, Unit 7, Gemini Business Park, Sheepscar Way, Leeds, LS7 3JB. Please ensure your entry includes your name, address, daytime telephone number, and email address. The winners will be randomly selected on the closing date: 19th September 2025.

Terms and conditions apply: Prize is non-refundable and cannot be exchanged. Six months to redeem.

Subject to availability and prebooking. Not available on race days, Christmas, or New Year’s Eve. When entering the competition online you have the option to not be entered in H&E North Magazine and Delta Hotels by Marriott York’s databases in order to be contacted about news, promotions, and special offers.

Postal entry data will not be saved.

Publisher’s decision is final.

INDUSTRY OPINION

Futureproofing Through People Shonali Devereaux, Chief Executive of The Meetings Industry Association (MIA), explores how a people-first approach is vital to futureproofing the business events sector.

People are the heartbeat of the business meetings and events sector. From the teams behind the scenes to those delivering experiences face-to-face, human connection sits at the heart of everything we do. If we want our businesses to thrive, we must start by letting our people do so too.

That’s why the findings from our latest MIA Insights report matter so much. People are feeling the strain: nine in 10 event professionals say work-life balance expectations are a key factor impacting retention, while over half are experiencing increased burnout and wellbeing challenges. The pressure is real, but so is our opportunity to make meaningful change.

Many organisations are stepping up, tackling retention and boosting wellbeing, 59% are embracing flexible working and 53% introducing more wellbeing initiatives. These are promising shifts, but fewer than half are training managers to support mental health, and only 42% feel wellbeing is truly embedded in their organisational culture.

That needs to change. A people-first culture isn’t built on perks or policies alone. It takes consistent leadership, everyday behaviours, and a belief in doing what’s right, not just what’s expected. Wellbeing must be woven into the fabric of our workplaces. That means visible leadership, meaningful management training, and regular check-ins that create a

culture of trust and care where people feel valued, supported, and free to bring their best selves to work.

And let’s not underestimate the power of recognition. That’s why initiatives like the miaList matter. Recognition doesn’t always require formal awards, however. A simple thank you, acknowledging individual efforts, or celebrating team successes can have a profound and lasting impact. When people feel seen and appreciated, they are more likely to stay, grow, and contribute with purpose, fuelling our sector’s ongoing success.

Mia-uk.org

Pressure Points Mark Lewis, Chief Executive of Hospitality Action, explores the stark results of the recent Taking the Temperature survey.

The findings of our latest 2025 Taking the Temperature survey paint a rather stark picture of life in hospitality right now. What has become apparent is the significant gap between policy and practice, with a disconnect between what employers believe they are delivering, and what employees experience.

report mental health issues, while underresourcing was cited as the top challenge affecting wellbeing – up 21% on last year.

Excessive workloads and poor work-life balance have also increased significantly, making mental health the third most common reason for workplace absence.

In addition to persistent staff shortages – exacerbated by the recent National Insurance hikes in April with an additional 69,000 job lost – almost half of respondents say they have a poor work-life balance, and of those, two in three (62%) junior employees believe burnout is just part of the job.

While progress has undeniably been made – 78% of staff are now more comfortable discussing mental health than five years ago – the pace of support is failing to keep up with the scale of the challenge. Additionally, 63% fear speaking up will harm their career, and a third of employees say their organisation has no clear support in place.

This normalisation of stress and fatigue has serious consequences. Three in five people experiencing burnout daily also

Encouragingly, most managers are stepping up, with nearly nine in 10 prioritising listening when supporting

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teams, and more now signposting to Employee Assistance Programmes. But leaders need help too, as long hours, staff shortages, and cost pressures are affecting wellbeing at every level.

It’s clear we’re at a tipping point. If we want a healthy, sustainable hospitality industry, the focus must be on meaningful action. That means better training, clearer support, and a genuine culture shift where wellbeing isn’t just acknowledged but embedded. The mental health crisis is no longer a hidden issue, it’s front and centre, and must be met head-on.

To review the key findings and request a copy of the full survey visit Hospitalityaction.org.uk

www.hospitalityandeventsnorth.com

ClientNews Coastal Escape

A Human Touch

Meet In Glasgow

Cober Hill is an events space set on the coast just above Scarborough. The Victorian building and grounds are a stunning location, enjoyed by a wide range of groups.

As Key Reservations approaches 35 years in the meetings and events industry, it has witnessed a remarkable transformation – new technologies, platforms, and ways of working have reshaped how events are planned and executed. Yet, through every evolution, one thing has remained constant: the company’s commitment to human interaction.

Established in 2006, thestudio has four UK venues, each with a signature style. Its venues are always situated in the heart of the city, within easy reach of public transport networks and are welcoming, bright, airy, and fun.

Above all, they’re sustainable too – each has achieved ECOsmart Gold standard.

There’s a multi-purpose function room, theatre, and conservatory that can be used for functions, as well as four lounges which double up as break-out rooms; all of which are equipped with AV equipment. The 11 acres of gardens and land host facilities such as a putting green and games room available for croquet, tennis, and more.

The dining team takes great pride in being able to cater for all types of dietary requirements and its bottle bar stocks an excellent selection of local ales and spirits. The venue also allows groups to bring their own drinks for a small corkage charge.

Throughout the year, Cober Hill offers art holidays, from painting to traditional lace making. Having partnered with North Yorks Art School this year, it’s now welcoming Portrait Artist of the Year, Wendy Barratt, among others to teach on a wide range of mediums and styles – perfect for team building.

Meetings and events are, at their core, about people – connecting, collaborating, and creating meaningful experiences.

While automation and AI have enhanced efficiency and accessibility, they cannot replace the understanding, empathy, and nuance that experienced professionals bring to the table.

At Key Reservations, the team have embraced change, adopting cutting edge tools and streamlining processes, but have never lost sight of the fact that their strength lies in personal relationships with clients, partners, and among its team. Human insight is what turns logistics into impact and makes the difference between an event that simply happens and one that is truly memorable.

As a specialist venue for groups, full board group rates include accommodation, all three meals, and your own lounge and tea/coffee station, as well as access to the grounds and facilities.

After nearly 35 years, Key Reservations is more committed than ever to this people-first approach because no matter how much the industry evolves, the success of every meeting, event, or travel experience still begins with a conversation.

Coberhill.co.uk

0333 700 4700 | Keyreservations.co.uk

Top Tier Service

Gin-Tastic

Owned and operated by local couple, Kathleen and John Anderson, Elite Promotions is an events and entertainment company based in Aberdeen. It has provided services to the north of Scotland events industry and further afield for over three decades working with many major venues and clients from its highly diverse client base.

York Distillery has opened within the charming Middleton’s Hotel on Skeldergate, inside York’s city walls. This purpose built, boutique working distillery offers a premium venue for meetings, corporate events, and parties in a distinctive, intimate setting with a speakeasy style.

The team are well known for introducing new ideas and services to the local event industry. They can suggest, source, and provide entertainment for any type of event, or manage the entire event on the clients behalf!

Throughout their many years in business, the team have booked tens of thousands of acts ranging from local bands and DJs to many well known names from the world of sport, business, and entertainment.

In 2017, Elite launched the Top Tier Awards for the wedding industry operating in the North of Scotland, using a format that differs slightly from other wedding awards. As a result of this, the presentation dinner has become the wedding industries social event of the year and is always a sell out!

Elite.scot | Toptierawards.com

The venue is a unique, experiential space that combines heritage and bespoke gin-based programming alongside its small group flexibility with full event support from drinks experts and hotel services. York Gin is award winning and made locally with sustainable practices so you know you’re in safe hands with its strong brand credentials.

The venue accommodates groups from as few as four to a maximum of 40, with seating up to 28, and AV equipment available.

Facilities include a private bar stocked with award winning York Gin, spirits, wines, beers and soft drinks, plus in house food from the hotel kitchen. It offers gin tasting, a gin making school, and cocktail masterclasses which are excellent team building activities.

Situated across the river from Clifford’s Tower and within central York’s historic walls, its city centre location makes it ideal for delegates and visiting suppliers and is available for MICE bookings throughout the week.

Yorkdistillery.co.uk

September 2025

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The venue itself occupies the top two floors of 67 Hope Street; the main event space ‘Climb’ has panoramic views across the city and the hills beyond. The top floor of the venue is a fully equipped and self-contained event and exhibition space, easily capable of accommodating up to 260 delegates theatre style. There’s a dedicated breakout and exhibition space for to 18 exhibition stands while also providing a hearty two course lunch. On the seventh floor, there’s another five individual event spaces accommodating between 12 and 110 delegates. Perfect for training, small meetings, or to complement as syndicate spaces alongside Climb. thestudio also has creative menus, each lovingly prepared by the talented on-site team. thestudio day delegate lunch menu is particularly creative, always including options for gluten and dairy free diets, but also available as a 50/50 plant-based menu. thestudioglasgow is discreetly located less than a minute from Glasgow Central Station (it really is a 47 second walk from Platform 1!).

Thestudio.co.uk

Elevating Events An award-winning company led by CoFounder Jo Ferreday, Sheer Edge brings over two decades of industry expertise, a personalised touch, and a reputation for going above and beyond to exceed expectations.

Based in Northamptonshire, it supports clients from multiple sectors, including corporate, education, healthcare, and sport. Whether it’s curating an immersive conference, sourcing the perfect venue, or managing every detail of an event from concept to delivery, the team prides itself on creating impactful, inclusive, and sustainable experiences. Its approach is rooted in collaboration, creativity, and a genuine passion for people. Sheer Edge champions excellence and integrity in every event it managed. The team’s clientfocused ethos and adaptable approach have earned them long-standing partnerships and national recognition, including winning Customer Excellence award in 2019 and multiple award nominations in 2024 and 2025.

The business continues to inspire confidence and deliver results that resonate, so if you are seeking a friendly yet professional events partner who cares about every detail, Sheer Edge stands out as a trusted choice in the UK events landscape.

Sheeredegevents.co.uk

DIRECTORY

Adrian Salamon Magic

Meetings Perthshire Easily reached by air, road and rail, Perthshire - the heart of Scotland, offers stunning scenery, an array of unique venues, and memorable experiences.

Yorkshire’s corporate event magician.

Entertainment at awards, parties, & events.

Stunning close-up magic that will leave you with a lasting impression.

Call: 07849 123560 Email: contact@yorkmagician.co.uk Website: www.adriansalamon.co.uk

hello@meetingsperthshire.co.uk www.meetingsperthshire.co.uk

FlyScot Promotions

Music Scotland International

Event & promo staffing Reliable flyer/leaflet distribution Based in Glasgow – available UK-wide Perfect for: hospitality, launches, festivals, exhibitions, corporate events & more.

With over 30 years experience creating wonderful events from Traditional to Contemporary.

Make your Special Event EXTRA SPECIAL

Contact MSI today 07768 203121 www.musicscotlandint.com

07349 960677 | victoria@flyscotpromo.com

New Craven Hall

The Guide Post Hotel

A unique, industrial luxe venue in the heart of Leeds, for events of all kinds including Christmas parties, awards evenings, product launches, charity events, dinner dances, brand experiences and more.

The Guide Post Hotel, Bradford is the best place for a Christmas Party/gathering.

With tribute events and party nights, we have something for everyone.

www.newcravenhall.co.uk | info@newcravenhall.co.uk 0113 2261641

01274 607866 | sales@guideposthotel.net www.guideposthotel.net

Hallmark Exhibitions

Olympus Crew

Exhibition spaces that stand out.

A crewing company based in Leeds and London. We provide services such as general crew, carpenters, av technicians, forklift/ipaf operators. Enquire for more details

From design to delivery, we build bold, high-quality environments that make brands impossible to ignore.

Hallmark Exhibitions MARK OF QUALITY

info@hallmarkexhibitions.com | www.hallmarkexhibitions.com 07809 636959 | 07892 805004

Dom@olympuscrew.co.uk 07904 903452 www.olympuscrew.co.uk

Hatch Events Ltd

The Ribble Valley Group

Hatch is an event management and venue finding agency with experience in providing a variety of organised and efficient advice and support for your event. The agency also has great negotiating skills to help secure favourable deals within budget constraints. www.hatchevents.co.uk | 01572 823829 enquiries@hatchevents.co.uk

A spacious, temperaturecontrolled 100m² prep room available to hire. Ideal for food preparation, studio shoots, training sessions, or even beauty treatments. Includes changing room, toilet, office, and meeting room access with WiFi, power, and water available. A clean, professional environment perfect for creative or commercial use.

Flexible hire options available.

Hazelbank Shooting

Whether you are looking for your next corporate day activity or putting together an exciting plan for a stag or hen, clay shooting is the perfect answer.It’s a very sociable sport and provides a platform for groups to enjoy trials and tribulations together, exchange banter and generally have a great time.

07852 785 590 | info@hazelbankshooting.co.uk www.hazelbankshooting.co.uk

01200 871200 | www.theribblevalleygroup.co.uk info@theribblevalleygroup.co.uk

Sweetheart Nannies

Iceni Event Solutions

• Qualified, DBS police checked nannies • Mobile creche packages & 1:2:1 nannies • On-site event childcare • Boost attendance & engagement • Flexible & tailored packages • Provide a family friendly & inclusive event

Trade show registration, fully branded forms, badge printing services. End to end service from preregistration through to onsite delivery options including equipment hire.

Tel: 07900 903198| www.icenieventsolutions.com info@icenieventsolutions.com May 2023

ami@sweetheartnannies.co.uk www.sweetheartnannies.co.uk | 07769 905385

The Tall Ship Glenlee Impress clients and colleagues aboard the Tall Ship Glenlee – an iconic, historic venue offering a distinctive setting, riverside views, and unforgettable charm for your corporate event.

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events@thetallship.com | 0141 357 3699 www.thetallship.com

www.hospitalityandeventsnorth.com

DIRECTORY

Village Hotel Leeds North Village Hotel Leeds North is ideal for work, meetings, and conferences. With modern facilities and a prime location near the A6120, it’s perfect for your business needs.

Industry Experts!!!

0113 3236150 | leedsnorthhub@village-hotels.com

WOW Grass

Leaders in real soil-free grass for events, films and all things creative. Aside from the unique product, the team and service at WowGrass is completely bespoke, allowing us to tailor your specific project needs and provide a suitable product and service. roger@wowgrass.com | 01904 449620 www.wowgrass.com

We are looking for contributions to forthcoming features from key personnel in the industry on a range of industry topics.

Essential Team Building • Helps organisations think and communicate in a different way • Facilitator lead • Hands on thinking • Collaborative story telling • Building models leads to deeper conversations • Helps with motivation, poor engagement, communication issues in the workplace • Onsite massage, staff wellbeing days, staff incentives

Can we talk to you?

0191 691 1039 / 07906 279 749 info@essential-thyme.co.uk www.essential-thyme.co.uk

Contact: elliot@nutsforprint.co.uk

COMING UP IN NOVEMBER

TOP CAT BIG TOPS manufacture and hire out colourful Big Top style marquees. experienced in the festival, local authority, educational and corporate colourful structures built by our own craftsmen, that can withstand extreme UK weather conditions.

t: 01654 700030 / 07956 878157 e: info@topcatbigtops.co.uk w: www.topcatbigtops.co.uk

The Midlands CHS Birmingham

IconIc Site ImmortalIsed by John Lennon and the BeatLeS

Transport and Logistics

We have a range of meeting and function rooms for hire at Strawberry Field, perfect for any event. Whether it’s a celebration, a team-building exercise or an opportunity to brainstorm ideas for work, our spaces can be tailored to suit your needs.

Event Tech Live

For more information contact Adam Freedman 0845 052 2911

www.strawberryfieldliverpool.com 0151 252 6130

September 2025

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NorthinBrief Exhibit 3Sixty Launches Grid Live Exhibition main contractor, Exhibit 3Sixty, has introduced ‘Grid Live’, a new web-based stand electrics tracking tool.

The platform provides a live view of the power status of every block and stand on the show floor, helping to speed up fault finding, reduce delays, and improve efficiency by streamlining communications between the service desk and electricians during build-up and handover.

The system uses a traffic light interface to indicate each stand’s status: red highlights any known issues, amber indicates that stand equipment is installed and ready for testing, and green indicates that the stand has been tested and switched on. Because it’s browser-based, it can be checked from any internet-connected device.

Sam Pearce, Commercial Manager at Exhibit 3Sixty, said: “A system that ran invisibly behind the scenes was an important step that allowed us to service exhibitors quickly and accurately. We also wanted to develop a system that would make the setup process smoother for our electricians.

So, to hear their positive feedback after the show cemented that we’re heading in the right direction.”

Interactive Speaker Formats Surge According to new research from JLA Speakers, the corporate speaking industry is experiencing its most significant transformation in decades, with traditional one-hour keynotes giving way to conversational formats and interactive micro sessions.

The data reveals interactive formats rising from just 23 bookings to 2018 to 208 in 2024 – an increase of over 800%. While traditional 30-to-40-minute presentations remain popular and effective, there’s been a notable shift in audience expectations. The conventional 75/25 split between presentation and audience questions has evolved, with many events now operating closer to 50/50 – reflecting growing appetite for dialogue alongside expert content delivery.

As attention spans continue to fragment and hybrid working becomes permanent, the speaking industry shows no signs of reverting to traditional formats. The data suggests that interactive and conversational formats may become the standard rather than the exception.

Lime Venues Portfolio ESG Guides Lime Venues Portfolio has marked a milestone in its sustainability journey with the release of the third and final edition of its ESG Event Planning Guide series. The debut of the ‘G’ Guide completed the trio of practical resources designed to help event organisers embed environmental, social, and governance (ESG) principles into their planning.

July 2025

Launched in stages over the past year – the ‘E’ Guide in November, ‘S’ Guide in February, and now the ‘G’ Guide – the series has become a key part of Lime Venue Portfolio’s wider commitment to sustainable and socially valuable events.

currently investing in upskilling or reskilling staff, and 28% have no succession plan in place for key roles. These limitations are reflected in confidence levels, with 47% believing their organisation is wellpositioned to stay competitive in the next three to five years.

Jo Austin, Sales Director, commented: “We knew when we launched the first guide that there was a real hunger from planners to do better, but they needed support, clarity, and confidence.

It’s not just about sustainability anymore – it’s about legacy, responsibility, and real, lasting value.”

The most recent MIA Insights can be downloaded here: Mia-uk.org/Insight-Surveys

NOWIE’s 2026 Plans The Network of Women in Events (NOWIE) recently delivered the third edition of its flagship mentoring programme, Level Up. Designed to support women navigating the complex nature of the industry, the programmed paired midcareer professionals with experience mentors.

NOWIE aims to improve representation, access, and opportunity for women across the events sector.

It’s been announced that the 2026 edition of Level Up will also welcome male mentors for the first time, expanding the programme’s reach and engaging with more men, while continuing to centre the development of women and nonbinary professionals.

Applications for Level Up 2026 will open in November for NOWIE members looking to become a mentee. Mentor roles will be open to anyone who shares NOWIE’s values and commitment to building a more inclusive industry.

MIA Insights Survey

Center Parcs Launches Activity Hubs Center Parcs Conferences and Events has opened three new interactive activity centres for corporate bookings at Sherwood Forest and Woburn Forest, to meet rising demand for tech-enabled team building experiences.

Combined, the digital activity spaces introduce more than five new weather-resilient experiences for delegates.

At Sherwood Forest, The TAG Challenge Arena offers a fast-paced experience which challenges participants to swipe their wristbands against illuminated TAGs, racing against the clock to score points.

Julia Green, Head of Corporate Events at Center Parcs Conferences and Events, said: “While Center Parcs has long met the demand for outdoor sports – the second most popular activity type among UK delegates, according to our nationwide research (46%) – problem-solving activities topped the list at 55%. The demand for more strategic, tech-first activities that are suited to the workplace is clear, guiding our focus to develop experiences that balance physical engagement with team collaboration.”

Greengage Launches Training

Professionals from across the business meetings and events sector have reported work-life balance expectations are the leading factor impacting staff retention, according to a survey by the Meetings Industry Association (MIA).

360 Consulting by Greengage has launched a series of sustainability training courses designed to help eventprofs speak more confidently about sustainability as well as providing a grounding to help them become sustainability leaders within their organisations.

The research focused on one of the industry’s most urgent priorities: its people. It revealed that over half of respondents (53%) have witnessed an increase in burnout, stress, or wellbeing-related issues in the past year, with high workloads and tight deadlines cited as the primary causes.

The courses cover topics such as environmental overview, sustainability and business travel, and sustainability for events. Led by 360 Consulting Director, Sam Cande, the courses are prerecorded so participants can complete them at their own pace.

Despite growing awareness, wellbeing is yet to be fully embedded into many organisations.

42% said wellbeing is fully integrated into their workplace culture, and just 45% of organisations currently provide managers with training to support mental health wellbeing in the workplace.

The approach is practical rather than academic, helping learners understand key concepts like carbon footprints and net zero without unnecessary jargon and learning is reinforced with the use of interactive quizzes.

Opinion is divided regarding the sector’s readiness for the workforce of the future. 38% believe the industry is not adapting very well to evolving workforce needs, with eight in 10 citing budget constraints as a significant barrier.

Moreover, 42% say their organisation is not

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Sam said: “These courses are designed for people who may feel unsure or underprepared when sustainability topics come up in meetings, client discussions, or internal conversations about carbon reduction and net zero goals.”

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