MBA Talent Book
Class of 2026
Our MBA class of 2026 –Foreword
Professor Stewart Robinson Dean of Newcastle University Business School
“We are proud of the Newcastle University MBA, our students and those that have graduated from the programme We select the best candidates from around the world and provide a transformative educational experience. Over the course of the programme they enhance their self-awareness, integrate, and apply their learning, develop their consulting skills, and contribute to and lead multicultural teams. As a result, they have the knowledge and ambition to shape both their careers and the future of the organisations for which they work; a winning combination”
Dr Lucy Hatt Director of the Newcastle University MBA Programme
“The world of work is changing at unprecedented speed. Technological advancement, shifting global dynamics, demographic change and the growing importance of sustainability are reshaping the capabilities organisations need and the expectations placed on future leaders
The Newcastle University MBA is designed precisely for this moment. Our 12-month intensive programme adopts a relational, practice-based approach that develops our diverse cohort through three integrated phases: core skills development; preparation for global business; and responsible and sustainable impact This structure ensures that students build the agility, critical thinking, leadership readiness and practical capability needed to navigate and shape an evolving business landscape.
Experiential learning sits at the heart of the programme. Students work on live projects with real clients, enabling them to test and apply ideas, refine their professional judgement and develop the consultancy and leadership skills demanded by contemporary organisations. Our intentionally small cohort fosters strong relational learning. We create a cohort culture where students learn from one another’s varied professional, sectoral and cultural experiences while forming networks that endure long beyond graduation.
Throughout the year, our MBA students engage with a world-class academic faculty, industry speakers, competitions and immersive business experiences. These interactions strengthen their ability to work across functional boundaries, address complex organisational challenges and approach established practice with a fresh, critical perspective. They graduate not only with enhanced knowledge, but with the curiosity, adaptability and responsible mindset required in a world where skills, roles and business models are continuously evolving.
This Talent Book introduces the 2025–26 MBA cohort: individuals who embody the programme’s commitment to reflective practice, responsible leadership and meaningful impact They are ready to contribute as consultants, innovators, team members and leaders, bringing both the confidence and capability to succeed in a rapidly changing global economy.”
Class profile
Our MBA students are chosen for their depth of experience, potential contribution to our academic community, and their wealth of expertise and insight across sectors and markets.
in our MBA cohort nationalities
our cohort is from
Phase one
Their leadership journey
We’re creating leaders for the jobs of the future, technology that hasn’t been invented, and opportunities we don’t yet know about.
These next generation leaders are highly adaptable, resilient to change and ready to make an impact. MBA graduates are prepared to question established norms and search for new answers.
Developing their core skills
Students start their journey by developing a comprehensive understanding of business and management.
They study:
• Accounting and Finance
• Marketing
• Strategic Management
• Organisations and People Management
• Digital Transformation
• Transitions in the Global Political Economy
Business in Action
Working in project teams, students practise and consolidate their understanding of core business skills in a time-bound series of intensive lectures, industry experiences and interactive workshops.
Phase two Phase three
Preparing them for global business
This phase prepares students for the key challenges of business in the 21st century and the changing landscape of the future. Students choose two electives to develop their skill set and knowledge of emerging business trends and thinking.
They study:
• Business Analysis for Decision-Making
• Entrepreneurship
• Corporate Social Responsibility and the Challenge of Ethical Business
And choose two electives, one from each group:
Group A
• Emerging Economies: Challenges and Opportunities
• Managing for Innovation
• Leading Organisational Change
Group B
• Finance and Investment
• Strategic Human Resource Management
• Digital Marketing
Personal Development Experience
Students develop their skills as a leader and team player by working with peers in a developmental environment. Through a series of exercises, they embrace new challenges that lead to real personal growth, as they learn from constructive feedback provided by practitioners, academics and fellow students.
Demonstrating their impact
Students apply their MBA learning to a range of projects, enabling them to investigate and make an original contribution to issues of current concern to business.
Boardroom Challenge
Students leverage their new knowledge and leadership skills from the Business Analysis for Decision-Making module and take this opportunity to start to think like a director. They gain an understanding of what it means to present a thorough business case to corporate executives. It’s more than education and training. It’s about developing the language, positioning, value and confidence that makes them ‘boardroom ready’.
Management Consultancy Project
Students work with a live client on a team-based consultancy project to address a current business issue.
Individual Project
Students apply their learning to a corporate consultancy project, an entrepreneurial business plan or a research project.
Year-long development
Transforming their business thinking
Running throughout the year, this module focuses on providing experiential learning that builds on their consulting skills, integrates their knowledge, develops their self-awareness, and enhances their personal management style.
They study:
• Personal and Professional Transformation
Throughout the programme, business professionals are invited to contribute to the teaching and learning experience. Students are invited to attend industry-led events and participate in intensive leadership and personal development challenges.
Access our MBA talent
Every year, our influential MBA students make a significant contribution to business regionally, nationally and internationally. Our MBA programme combines world-leading research with experiential learning, enabling our MBA students to make an immediate contribution to your business or organisation during their programme or following graduation.
We have a variety of knowledge exchange activities for businesses and individuals to take advantage of that will:
• establish a working relationship with our Business School
• give you exposure as a potential employer to our MBA cohort
• increase your capacity to improve your core business or pursue a new initiative through consultancy
“We have hosted a number of Newcastle University MBA students focusing on sustainability in previous years with great success. It enables the student to deepen their experience with practical insights relating to the material they have been studying while bringing a fresh perspective to our team, to help us develop thinking and make improvements to our service and operations.” Demeter Water Solutions
Recruit our MBAs
Regular engagement w th our MBA students offers you and your organisation insight into the talent our MBA programme develops We provide our students w th a programme of self-discovery that complements the r indepth industry experience, develops enhanced leadership skills and blends their academic experience w th cuttingedge knowledge It is this combinat on that w ll g ve your organisation the edge
Internships
Offering an MBA internship is a great and cost-effect ve way to increase your resource Our MBA students have substantial work and multicultural exper ence, wh ch can add value to your organisation Gain ng UK business experience s important to our MBAs and through an internship, they can do th s while prov d ng your organisation w th fresh insight on a one-off pro ect or issue relevant to your organisat on
Consultancy projects
Each year, our students work on real-time consultancy projects to invest gate strategic business challenges
You can benefit from:
• a flex ble resource w th the option to work with either a management consultancy team or an indiv dual selected through a competit ve process
• research-led solut ons and recommendations
• fresh insight dynamism and knowledge
There are two opportun ties to ut lise our consultancy offer: a team-based Management Consultancy Project where you will be allocated a team to work with or an indiv dual Corporate Consultancy Project where you w ll choose who you want to work with from our MBA cohort Br efings commence n January each year with project delivery and recommendations varying depending on the option you choose
Get in touch
If you would like to recruit one of our MBA students for your organisation, or you would like to be involved in any of the opportunities outlined, please contact our experienced team via external engagement@newcastle ac uk
Our future leaders
Education
2025–2026
2018–2019 THE UNIVERSITY OF MANCHESTER, Manchester, UK Full-time Master of Science in Management
2013–2016 THE UNIVERSITY OF SUNDERLAND, Sunderland, UK Full-time Bachelor of Arts in Business and Marketing Management
Experience
2021–2025
2023–2025 ESS GMBH (Healthcare Solut ons), Tashkent Uzbekistan Director
• Des gned a sales strategy that led to a 25% ncrease n sa es as of 2023
• Reached a contract worth €860K w th World Bank to supply equipment as of 2023
• Reached an agreement w th Econom c Development Cooperation Fund worth €252K
• Organ sation of al processes of a company that resulted n cost reductions by 50% as of 2025 Act ve part cipat on n tenders on beha f of a company in state bids Maintained relationships with strategic stakeholders that led to new customers dent fied opportun t es for further business eg 24hrs extracorporeal cytok ne adsorber
2021–2023 Deputy Director
• Attracting and lead ng potentia customers wh ch ed to work with the argest d alysis prov der in As a NephroPlus
• Consulted and prov ded full information about products result ng in the award of a contract worth €443K to supply equ pment
• Conducted market ng research
• Conducted market ng analys s that led to sa es of equipment worth €2 25M
• Analysed competitors that led to mproving the market share by 15% as of 2022
• Analysed sales that ed to increased sales of up to 100% as of 2022
• Sold the spare parts for equ pment worth €267K
2019–2020 MINT PEOPLE, Manchester, UK Supervisor of Operations Oversaw the service
Maintained the clean iness and organisat on of all areas Ensured a safe and we coming env ronment
•
• ncreased the sa es of 2017 by 20%
• nit ated the contract to supply equ pment worth €285K
• Act vely promoted the sales of spare parts worth €297K
worth €10 4K
Career Profile
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL Newcastle upon Tyne, UK
MBA Programme
• Awarded: MBA Develop ng Talent and Leadersh p Scholarsh p
• Shadow Trustee on the Your Vo ce Counts Board
2015–2020 THE GERMAN UNIVERSITY OF TECHNOLOGY IN OMAN, Muscat, Oman Full-time Bachelor of Computer Sc ence
• Graduated with F rst-Class Honours and ranked among the top three students in the cohort
• Served as President/Leader of three univers ty clubs driving n t at ves and student engagement Awarded two DAAD scho arsh ps one for German anguage studies and another for carrying out my Bachelor thesis at RWTH Aachen Un versity
Led a research project at RWTH Aachen Univers ty focussing on performance assessment n manufacturing env ronments us ng A
• Received the ECA Award for outstanding academ c performance during the 2017–2018 academ c year
Experience
2020–present 2025–present ARTIFICIAL HORIZON, Muscat, Oman
Chief Technology Officer
• Responsible for lead ng the company s technology, gu ding eng neering teams and dr v ng innovat on in AI/ML and scalab e solutions
2022–2025 Development Manager
• Led a sma l development team, oversee ng pro ect planning and execut on and de ivery which improved pro ect effic ency and enabled smoother, on-time pro ect del very
• Directed end-to-end project ifecycle from requirement gathering to implementat on ensur ng timely and h gh-qual ty results
• Mentored team members foster ng ski l development and collaborat on across frontend backend database and ML components
2020–2022 Machine Learn ng Eng neer
Hired via L nkedIn wh le st ll comp et ng undergraduate stud es
Ga ned hands-on experience across mult ple roles, including full stack development and mach ne learning engineer ng enabling faster problem-solv ng and reducing re iance on mu t ple spec al sts
• Managed pro ects across the ent re tech stack, cover ng frontend, backend, databases and ML components which mproved deve opment speed and ensured more reliab e end-to-end system performance
Additional Skills
Languages IT Skills
Interests
Arabic, Ba uch , H ndi Korean (intermediate)
Frontend, backend, databases artific al intel igence
Software development volunteering tenn s boxing
2025–2026
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Career Profile
Education 2025–2026
2022–2024
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2020–2022 FLORIDA BUSINESS CONSULTING Miam , USA Bus ness Consultant
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2021–2025 BEIJING GENIUS CATCHER CULTURE MEDIA CO LTD, Bei ing, China
Partner
Co-founded and scaled an award-w nn ng an mation brand “Genius Career Stories” reaching over e ght mi lion followers and one b ll on views
Built and managed a creat ve team of nearly 20 staff implement ng performance and promotion mechanisms, and establish ng stream ined production processes
Led cross- ndustry collaborat ons with the Supreme People s Court and the Supreme People s Procuratorate, produc ng animated egal education ser es and publ sh ng youth-oriented legal iteracy books and ra sed public awareness on uvenile protect on and career education
• D rected external negot ations and partnersh ps managing strategy costs and revenues
2019–2021 BEIJING ZIDAYIHAO CULTURE MEDIA CO LTD, Bei ing, China
Co-founder
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•
Career Profile
IT consultant and project manager with over s x years of exper ence planning and del ver ng a w de range of techno ogy so utions across Japan and Austral a Proven track record n lead ng system migrat ons ERP implementations and pub ic sector d gita transformat on pro ects Sk lled at br dg ng bus ness needs w th technical execut on managing mult cultura teams and dr ving operational improvements through innovat ve technology
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL Newcastle upon Tyne, UK
MBA Programme
• Awarded MBA Develop ng Talent and Leadership Scholarship
2014–2019 AOYAMA GAKUIN UNIVERSITY Tokyo, Japan Bachelor of Economics
Experience
2024–2025 SAZAE PTY LTD Sydney, Australia
Project Manager
• Led end-to-end Odoo ERP mplementat on for a seafood wholesaler central sing customer and employee data, enabling accurate stock contro and automated purchas ng, and sign ficantly improv ng daily operations
• Managed a five-member del very team across Japan, Ch na and V etnam coordinating requ rements to post-go-l ve support wh le keep ng system operations stable and cl ent satisfact on h gh
• Bui t Sazae s Odoo presales capabil ty for the Japanese market by creat ng demo env ronments and proposal mater als running client workshops and successfully hand ng qua ified opportun t es over to a partner firm
2019–2024 ACCENTURE JAPAN LTD, Tokyo, Japan
IT Consultant
Coord nated between a c ty government and development team to bui d an nternational web med a platform, translating d verse stakeholder requests nto a CMS that successfully connected the city w th overseas aud ences
• Contr buted to a ¥10BN dig tal transformation proposal to dig t se paper-based finance workflows Des gned solutions and built prototypes that visua ised the ROI and helped secure approva for the enterprise-wide project
• Led test ng (team of five) and data m gration team of s x) for a ma or vers on upgrade of the 5,000user system Completed go-l ve on schedule w th no major nc dents and was recogn sed as a re iable pro ect lead by client
• Maintained and improved a core accounting system for approx mately 5 000 domest c and overseas users Delivered error-free releases and rap d incident handling keeping finance operat ons stab e and the cl ent relationsh p strong
2016–2017 GAPRISE INC, Tokyo Japan Web Consultant (Internship)
Supported d gita market ng projects us ng an Israel web-marketing tool to analyse client webs tes and dentify improvement opportunit es
• He ped cl ents enhance onl ne vis b l ty and customer engagement through tai ored web consulting and UX/content opt misat on suggest ons
Basappa JADHAV
s.b.jadhav3@newcastle.ac.uk
Career Profile
Education
• Awarded MBA Developing Talent and Leadership Scholarship
2015–2019 VISVESVARAYA TECHNOLOGICAL UNIVERSITY, Belagavi, India
Bachelor of Engineer ng and Technology
Experience 2024–2025 REVOLT MOTORS INTELLICORP
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company owned and vast dealership network across nine states of India
• Planned and executed GTM tra ning p lots nclud ng train ng the tra ners for continued eva uation by dea er manager which ncreased product knowledge of staff and subsequently reduced drop-outs and attrition by 35% overal
Promptly demonstrated the company ’ s v s on to dealersh p stakeholders and organised surveys and feedback channels from both customer and employee evels to enhance product and serv ce Respons ble for setting up an ent re sales team n Sri Lanka from nduction tra ning to customer-fac ng sk lls, resulted n fully funct onal sales team w thin four weeks of the programme
2023–2024 OLA ELECTRIC, Bengaluru, ndia
Regional Sales Trainer – South ndia
• Acted as br dge between entire reta l field sales team across 100+ outlets in southern states of nd a and HO
• Executed ent re P2P train ng, P P workshops and set up customer feedback mechanism to address and solve product l fe cycle ssues reducing the process level compla nts by 15% in the first quarter of 2024
• Created LMS modules, inc ud ng short tra n ng v deos, one pagers and FAQs n M ndt ckle LMS Partner enhanc ng the product and spec fications recall dur ng nesting per od wh ch resulted n 76% overall pass rate
• Set up effect ve th rd-party mystery shopp ng process and reported effectively to HO
2019–2023 BYJU’S APP (Think & Learn Pvt Ltd), Bengaluru, India Business Development Train ng Manager (CRTM) By u ’ s Cert fied White belt Tra ner/Fac litator featur ng n Top 2 By u ’ s Tra n ng Managers n Ind a 2022 Executed a pilot called Byju s Home Tuit on Program result ng n adoption as a product of Byju s Part of Jump Start program where we tra ned future team leaders and managers, and ident fied potent al C-level candidates and nurtured them to take up future sen or roles
Career Profile
Resu ts-dr ven aud tor with extensive experience in corporate finance PO engagements and internal control enhancement
Proven ab l ty to lead aud t teams del ver compl ance with IFRS/IAS standards and strengthen r sk management frameworks Sk lled in financ a analysis strategic plann ng and stakeholder communicat on Cert fied Public Accountant (CPA Tha land) w th strong leadersh p and cross-funct onal collaboration expertise
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL Newcastle upon Tyne, UK
MBA Programme
• Awarded MBA Develop ng Talent and Leadership Scholarship
2016–2020 THAMMASAT UNIVERSITY Tha land Bachelor of Accounting
Experience
2023–2025 FABRINET CO LTD, Thailand
Lead Operat on Controller
• Deve oped real st c revenue forecasts that enabled the business un t to set and achieve strateg c targets
• Monitored weekly cost and variance reports investigat ng gaps and recommend ng solutions to mprove financial contro
• Analysed financ al data to support bus ness growth, successfully reduc ng the business un t’s loss from -89% to -33% and ach eving break-even performance n several months
• Coord nated account ng act v ties and prepared month y financial reports across units enhancing consistency and accuracy of report ng
Supported month-end clos ng by updat ng material marg n performance and forecasting company targets for the next month
Delivered ad hoc management reports to support key pro ects and strategic in tiat ves prov d ng nsights that gu ded bus ness p ann ng, such as automated warehouse invest ng project
2020–2023
2022–2023 PRICEWATERHOUSECOOPERS ABAS Ltd Tha land
Senior Auditor
• Led a h gh-profi e pre-IPO aud t, strengthening nternal controls and gu ding the cl ent to a successful isting
• Directed aud t teams, overseeing fieldwork, and ensuring effect ve execution of aud t plans
• Reviewed financ a statements and conducted ana ytical reviews, ensur ng compl ance w th IFRS/IAS whi e supporting audit op nions r sk assessments and process improvements
• Evaluated and enhanced cl ents nternal controls, dentify ng operational r sks and del ver ng practical ta lored solutions
• Provided c ear guidance feedback and bus ness nsights to aud t teams improv ng work qual ty and overall del verables
• Bui t strong c ient and stakeho der re ationsh ps effect vely commun cat ng findings and fostering collaborat on
2020–2022 Assoc ated Auditor
Developed bus ness analysis frameworks to assess markets strateg es, value creat on and financ al performance ident fying key risks for tailored audits
• Managed mult p e pr orities under t ght deadl nes proact ve y resolving confl cts to ensure smooth workflow and t mely delivery
• Evaluated cl ents’ interna controls and recommended practical improvements to strengthen effect veness and reduce risks
Additional Skills
Languages Interests
Other Thai (native)
Badminton golf trave and exp orat on, an me
Cert fied Publ c Accountant Tha land (CPA Thai and)
Career Profile
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL, Newcastle upon Tyne UK MBA Programme
• Awarded MBA Developing Talent and Leadership Scholarship 2015–2019 PAKISTAN INSTITUTE OF FASHION AND DESIGN Lahore, Pakistan FT
•
ensur ng t mely market entry, dr ving category growth and contr but ng to ncreased sales
• Launched Conatural s first-ever makeup line oversee ng testing trials, product design formu ation packag ng, colours and fragrance se ection del ver ng high-quality products that expanded the company s portfol o and met customer expectat ons
• Coord nated sourc ng and vendor management of packag ng and raw mater als from local and nternat ona suppliers ensur ng consistent product qual ty and on-t me deliveries whi e min mis ng delays
• Successfully onboarded 50+ new hotel and corporate cl ents driving s gnificant revenue growth while ma nta ning strong relat onsh ps with h gh-volume cl ents to support business expansion Coord nated with advertising design market ng sa es and log st cs teams to ensure successful product launches and meet key client needs supporting cl ent retention and business growth
2021–2022 SHOE PLANET (SERVICE SALES CORPORAT ON) Lahore, Pakistan
Junior Merchant
• Created and executed seasonal range plans and new product launches for men s and women s footwear, drove category sales growth and expanded the brand s product variety
• Managed product deve opment w th interna design production teams and external nat onal and nternat ona vendors ensur ng h gh-qual ty products and t mely delivery that supported seasonal launches and drove category sales
• Developed pricing strategies, seasonal forecasts and budgets for ass gned categor es
• Partnered w th market ng to analyse campa gns and everage emerg ng trends for category growth
2019–2021 SAPPHIRE RETA L LIMITED, Lahore Pak stan
Designer – Men s Footwear and Handbags
• Launched the first men s footwear and handbag collect on oversaw the entire category nclud
sales growth wh le expand ng the product l ne
Conducted seasonal trend forecast ng and created key concept boards for
and handbag collect ons
• Des gned rendered and produced samples internally w th the techn ca team ensur
development of co lections
• Collaborated with
qual ty and design standards
Career Profile
A pharmacist with over six years of experience n both B2B and B2C sectors of the pharmaceutical ndustry Proven expertise in product presentat ons problem-solving and cross-functional team col aborat on A h story of thriving under pressure and everaging relevant strengths n communicat on and leadership to build posit ve relat onships w th colleagues and key stakeholders consistently dr v ng success and deliver ng measurab e outcomes
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL Newcastle upon Tyne, UK MBA Programme
• Awarded MBA Develop ng Talent and Leadership Scholarship
2012–2018 UNIVERSITY OF PHAYAO, Phayao, Thailand Doctor of Pharmacy (Pharm D.) first-class honours
Experience
2023–2025 RX CO LTD, Bangkok, Tha land
Med cal Product Special st
• Verified tender and enl stment documents and collaborated w th regu atory qual ty and supp ier teams to prepare strong tender subm ss ons
• Managed new product launches (TMT code 24-d git standard code Thai nnovative Drug Registration) and coordinated third-party testing w th government agencies securing a key compet tive advantage for hosp tal en istment
• Delivered scient fic training and situational mock-ups for sa es representat ves wh ch d rectly contr buted to successfu product enl stments n over 80 hosp tals across the country
Presented products in government and private hosp tals and successfully en isted them on formularies driving increased consumpt on rates that resulted n the team ach ev ng 110% of the 2024 sales target 495M THB)
Partnered with sa es teams to engage KOLs prov de samp es and support marketing activit es exhibit ons, symposiums, promot onal tools
• Coordinated cl n cal stud es with KOL physic ans and pat ents, result ng n publ cat on n a sc entific report
• Gained expertise n tender process management market ng strategy, brand awareness deve opment and cl n cal research coord nat on
2022–2022 T MAN PHARMACEUTICAL CO LTD, Bangkok, Thailand
Ass stant Product Manager
• Provided sc entific tra ning for sales representat ves and pharmacy customers supp y ng key product nformation to promote hosp tal l st ngs
• Supported after-sales via social med a ca l centre and d rect customer interact ons
• Collaborated with product manager marketing regulatory affa rs and graphic des gners to develop product strateg es packaging and market ng media Developed skil s in cross-funct onal collaborat on product strategy and business planning
2018–2022 TESCO LOTUS PHARMACY (Lotus’s Pharmacy) Samutprakarn Thailand
Pharmacist – Pharmacy Shop Manager
Counselled pat ents on medications, v tamins and supp ements trained and supervised pharmacy technicians
• Analysed competitors sales data and customer demographics to create and execute sales development plans
• Managed nventory, product d sp ays store operat ons and licens ng processes, leading the set-up of a new pharmacy shop
• Ach eved top sales target (102 52%) and top sales growth (50 31%) n the area
• Strengthened sk lls n team bu lding leadership store management and sales strategy
Additional Skills
Languages IT Skills Interests Other Thai (native) Mov e
Career Profile
Results-driven commerc al strategist w th
n d
development and
account management across
ndustr es includ ng e-commerce fintech and media Proven track record n driving revenue growth (200M–500MTHB portfol os) expand ng product categor es, and manag ng global partnersh ps with top brands such as Apple, Samsung, LG and Huawe Sk
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL, Newcastle upon Tyne UK
MBA Programme
2015–2018 THAMMASAT UNIVERSITY, Pathum Thani, Thailand
Bachelor of Arts in Journalism and Mass Communication
Experience
2022–2025 LINE MAN Wongna , Bangkok Tha land
Senior Commercial Strategy
• Managed and grew the Buy Now Pay Later (BNPL) product target ng r ders and merchants with n the L neman ecosystem ach ev ng 80%+ annual growth
Led expans on across new categories and products oversee ng pr c ng dec s ons budget planning and campaign execution dr v ng a 10–20% growth n revenue and strengthening category performance Built and managed strategic partnersh ps w th 10+ key partners, nclud ng App e, Samsung Huawe and leading gold merchants
2021–2022 SHOPEE, Bangkok Tha land
Brand Key Account Management
• Managed a portfol o worth GBP12M annua ly across lead ng global home appl ance brands, nclud ng LG, Haier Candy, Samsung and Smart home
• Developed and executed sales strategies to help cl ents achieve revenue and growth targets on the Shopee platform and ach eving 120% of the brand day sales target
• Oversaw profit margins, pr c ng strateg es and nventory management to ensure compet tiveness and minimise losses or stock wastage, successful y managing 80% of inventory to ach eve D-30 sell-through to ma nta n optima stock effic ency
2019–2021 PREDICTIVE, Bangkok Thailand
Senior Business Development
Drove GBP5M annual revenue by lead ng bus ness deve opment and manag ng 10+ ma or accounts across telecom, bank ng, real estate, publish ng and e-commerce
Led and coached unior team members to achieve product sa es and project targets together, ensur ng co lective success
• Oversaw pro ect timel nes, budgets and cross-funct onal collaborat on to align cl ent needs w th company profitabil ty
(VLOOKUP, P votTab e), Google Sheets Footba l, travel and exploration
Soc al influencer on TikTok (@tlthaneye) and nstagram @tlthaneye)
Education
2025–2026
Career Profile
Education
Bui
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• ncreased volunteer engagement coord
Pune, Maharashtra India
Business Development Manager
Developed strategic partnerships to enhance service offer ngs and market presence Managed c ient relat onships to ensure sat sfaction and retention through regu ar commun cat on through Go to Market strategies
Developed platforms to boost partner engagement w thin company portfol o, dr v
and
adoption
2021–2023 ADVENTUS EDUCATION INDIA PVT LTD, Mumbai, Ind a
Account Manager
• Managed recruitment nit atives for B2B channel partners n Maharashtra, w th a focus on nternationa student outreach, expanding market reach and ead generation
• Leveraged Sa esforce and Data Studio for in-depth sa es data analys s, ach ev ng a 40% sales growth
• Implemented targeted market research projects prov ding sen or management with insights to opt m
recruitment cyc es and planning
• Developed and executed strateg es to act vely engage key accounts wh le dentify ng and pursuing new c ient support opportunities
2019–2021 IDP EDUCATION NDIA PVT LTD, Nagpur India Counsellor – Sales and Operations
Ass sted n developing ind v dualised education p ans for students, ensured t mely course registrat on and scheduled rev ews and ut l sed a CRM p atform to support lead generat on Created marketing and recruitment strategies for each cyc e, ach ev ng 85% of targets
2018–2019 KC OVERSEAS EDUCATION PVT LTD, Nagpur, Ind a Associate Consultant/Admission Consultant
Career Profile
Exper enced human resources (HR) professional w th over 10 years of expertise n recruitment talent management employee relations and po icy compl ance Sk lled in creating and mplement ng HR strateg es that support company goals improve efficiency and enhance employee relations Strong leader w th excellent team mot vation, confl ct reso ution and strateg c planning abilit es Adaptable to change and exper enced in managing organ sational transit ons
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL Newcastle upon Tyne, UK MBA Programme
• Awarded MBA Develop ng Talent and Leadership Scholarship
2015–2017 UNIVERSITY OF LAGOS Lagos, N geria
Part-time Master of Science in Organisational Behaviour
2007–2011 COVENANT UNIVERSITY, Ota, Nigeria
Full-time Bachelor of Science in Psychology
Experience
2024–2025 VACC TECHN CAL GHANA LIMITED Accra, Ghana Branch HR and Admin strative Manager
Enforced compliance w th all statutory requirements and labour laws, resulting in zero legal penalties
Executed HR strategies that ncreased employee retent on by 15% through implementing employee engagement programmes, mproving job sat sfaction and creat ng c ear career progression paths
• Resolved employees grievances and managed conflict resolut on, eading to a 20% mprovement n employee sat sfaction scores
2013–2024
2020–2024 VACC TECHN CAL LIM TED, Lagos, Nigeria
Human Resources Manager
• Spearheaded onboarding and train ng programmes, increasing overall product v ty of new h res by 30%
• Led talent acquis t on, career development, success on planning and retention strategies for critical roles result ng n a 50% improvement in leadersh p transit ons and reduced organ sational d sruptions
• Enhanced performance management systems nclud ng clear KP s and regular feedback loops wh ch mproved employees’ performance by 35%
2017–2020 Quality Systems Manager
Led the company to ach eve 1SO 9001 cert fication enhanc ng operat ona standards and customer sat sfaction
Standard sed core processes, resulting in a 55% ncrease n operational effic ency
• Conducted comprehensive risk assessment and closed 100% of nonconformit es w thin st pulated durat ons mproving safety and compliance
2014–2020 Human Resources Officer (General st)
• Managed payroll process ng for over 500 employees ensuring accuracy and time y compensat on
• Formulated recru tment strateg es that reduced h r ng time by 20% and improved cand date qua ity
• Provided
Anahi OSORIO BENITEZ a.osorio-benitez2@newcastle.ac uk
Career Profile
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL, Newcastle upon Tyne UK
MBA Programme
• Awarded MBA Developing Talent and Leadership Scholarship
2007–2011 NATIONAL
Experience
2023–2024
•
•
•
productivity al gned w th sales and g obal finance targets
2022–2023 POPEYE BRANDS AND SOFT DRINKS DISTRIBUTION Morelos Mexico
Warehouse Manager
Improved warehouse distr but on by optim s ng nventory, workforce and d rect sales processes
• Increased inventory accuracy from 52% to 83% through cycle counts
• Reduced scrap by 16% by implementing FIFO on s ow-moving SKUs
2021–2022 BIC, State of Mexico, Mexico
Senior Operations Manager
• Led g obal ball pen operat ons (70% of site 35% worldwide) w th 320 emp oyees and 14 d rect reports
• Reduced safety risks by 20% through heat mapp ng, process and engineer ng controls
• Increased production adherence from 82% in 2021 to 87% in 2022
2019–2021 SCHNEIDER ELECTRIC, Mex co City, Mexico
Manufacturing/Production Manager
• Managed USD35M custom-engineered e ectr cal projects for North Amer ca leading 120 employees and dr v ng dig tal strategy
Ach eved 100% SLAs for gear l ne, boosting top customer orders by 48%
2016–2019 ABB, Nuevo Leon, Mexico
Manufacturing Lead
• Led process performance mprovement across 15 assembly lines (35% of site) w th 120 un on employees s te product v ty champion and NPI pro ect lead w th global teams
• Increased market share for Motor Control Centre products by 8% through new manufactur ng processes
2015–2016 GENERAL ELECTRIC Nuevo Leon, Mex co
Inventory and Production Control Engineer
• De ivered USD110K sav ngs through cost-product v ty projects and achieved 100% net and 99 9% gross nventory accuracy
2012–2015 GENERAL ELECTRIC State of Mexico and Veracruz, Mexico
Production Superv sor
Thiptriya
t.punthong2@newcastle.ac.uk
Career Profile
•
• Supported HR in recru tment and employee engagement activities improv ng team participat on and retent on
• Ass sted the sales department w th back-office sales support enabling faster quotat on turnaround and improved customer communication
Education
• Awarded MBA Developing Talent and Leadership Scholarship 2016–2021 KING MONGKUT’S UNIVERSITY OF TECHNOLOGY THONBURI Bangkok, Thailand Bachelor
•
helping to reduce report ng errors by 50%
• Conducted market research and analys s to dent fy opportunit es in res dent al and reta l segments, nclud ng rental trends, pr cing benchmarks generating a tenant p peline worth USD8M and secur ng rental opportun t es of over USD8K per month
• Collaborated with cross-funct onal teams (project management, easing finance) to drive project performance and effic ency
• Contr buted to process mprovements and workflow opt m sation that cut report ng turnaround by 25% and increased department efficiency
2024–2024 BTS GROUP HOLDINGS PUBLIC COMPANY LIMITED Bangkok, Thailand
Investor Relations
Supported nvestor and analyst presentations during the company s restructur ng from med a to CT and system ntegrat on, strengthening clar ty of strategic direct on
• Partnered w th the sen or IR manager of Roctec Global to draft b lingual management messages for quarter y reports and Opportun ty Day
• Clarified financ al reports and performance metr cs for investors
2021–2024 DIVINE DEVELOPMENT Bangkok, Thailand
Business Development
• Conducted feasib lity stud es for new projects of low-r se condom nium and housing development, nclud ng des gn masterp an market analyses and phys ca study of the asset
• Prov ded recommendations on product development aimed at elevat ng brand recogn tion and business opportun ties
• Conducted in-depth research on low-rise condomin ums and housing sectors lead ng to the launch of a new product targeting Gen Y and Z buyers at an affordable pr ce po nt of USD55K to 80K per un t; achieved over 40% pre-sales n the first aunch per od
Produced deta led data v sualisat ons and presentations illustrating bus ness performance nclud ng financia project ons, pro ect construction progress sales and backlog performance for monthly reports to ex st ng investors
• Collaborated with nternal and external legal teams dur ng term sheet negot at ons working closely with cross-functional teams to ensure t mely closure of the deal
• Co-managed a project p tch to HNW nvestors with the business strategy team, he ped raised over USD2 7M
Career Profile
An exper enced professional equipped w th a broad range of skills and experiences n techn ca areas and people management Exper ence in mult p e technical roles such as analyt cs implementations project management and del very and advanced analyt cs
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL Newcastle upon Tyne, UK MBA Programme
• Awarded MBA Develop ng Talent and Leadership Scholarship
2006–2010 VISVESVARAYA TECHNOLOGICAL UNIVERSITY (SIR MVIT COLLEGE), Bengaluru, India
FT Bachelor of Engineering, Telecommunication
Experience
2024–2025 PEBBLE MONK, Bengaluru, Ind a Senior Consultant
• Working w th cl ents to understand bus ness needs and translate them nto effect ve software so ut ons
• Support ng presales activities by preparing proposals conduct ng product demos and creat ng proofof-concepts
• Developed BRDs cost estimates and solution presentat ons to a d sales d scuss ons by a ign ng business goals w th techno ogy strategy mproved cl ent engagement by shortening sales cycles and enhancing the overa l success rate of solut on implementat ons
2022–2024 EXATO IND A, Noida, Ind a Professional Service Engineer
• Managed NICE call record ng doma n; coordinated w th NICE experts and R&D to ident fy product ssues
• dent fied and resolved issues related to activat on and mplementation of NICE products with d fferent ntegrations l ke C sco and Avaya
• Worked with clients nclud ng EXL Serv ce Kotak Mah ndra, TCS InterGlobe Technologies Pvt Ltd Hexaware
• nstalled server and root cert ficates on N CE servers Analysed logs of d fferent components of NICE record ng as well as playback portal
2019–2022 BVE Patna, Ind a Zonal Sales Manager
• Sales and marketing of electronic medical dev ces l ke patient mon tor CTG machines ECG U trasound and veter nary equipment
Converted c ient eads to sales opportun ties through contact with customers Experienced B2B sa esperson with except onal commun cation sk lls
2013–2019 PETROLEUM C TY Dhanbad, India Bus ness Development Manager
• dent fied opportun t es for business growth, including new locat ons, partnersh p or serv ces Developed and implemented marketing strategies to attract more customers
• Bui t relationsh ps w th fleet operators log st cs compan es and loca business to secure bulk fuel contracts
2010–2013 INFOSYS TECHNOLOGIES LTD, Hyderabad, ndia System Engineer
• Analysed and understood requ rements
• Des gned functional system and ntegrat on test cases Reviewed the test cases
Skills
Skills
Career Profile
Global business strategy profess onal with over four years of international exper ence across the UAE
Expertise n strategy des gn organ sational transformation and international partnersh ps w th
effic ency 15–30%), managing cross-border teams of 60+, and supporting investments worth
problem solv ng market analysis and stakeholder engagement
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL, Newcastle upon Tyne UK MBA Programme
• Awarded Leadersh p and nnovation Scholarship 100% scholarsh p)
2021–2022 MUMBAI UNIVERSITY, Mumbai India
Postgraduate Diploma in International Studies
• CGPA 9/10
2018–2021 JAI HIND COLLEGE (MUMBAI UNIVERSITY), Mumbai, Ind a
Bachelor of Arts in History and Political Science CGPA 9 32/10
Experience
2023–2025 GLOBALLY RECRUIT LLC, Duba , UAE
Senior Business Strategy Manager
• Redes gned the payroll system for 500+ employees across three countries reduc ng process ng time by 30% and cutt ng errors by 20%
• Drove restructuring pro ects, mproving effic ency by 15%; authored reports that grew p pel ne by 25%
• Conducted RO analys s for USD5M+ ventures, enabl ng data-driven nvestment dec sions
2023–2025 ROCHESTER INSTITUTE OF TECHNOLOGY, Rochester USA
Assistant D rector of Global Affairs
• D rected team of 20+ across five reg ons ncreas ng enrolment by 12% and retention by 8%
• Expanded brand reach by 40% through g obal campa gns secured 5+ strategic partnerships strengthen ng nst tut onal presence n As a the M ddle East and Africa
2021–2022 NORTHEASTERN UNIVERSITY Boston USA
Consultant
De ivered 40 000+ credent al evaluat ons in one year reducing turnaround by 30% Des gned rev ew framework and cut errors by 18%, sav ng 200+ hours annually Reduced processing errors by 18% through a comprehensive rev ew framework
2021–2023 GLOBALSHALA EDUCATION PRIVATE LIMITED, Gurugram, Ind a Business Strategy Manager
• Managed 10+ globa un versity partnerships boosted engagement by 35%
• D rected 60+ staff tra ned 200+ recru ts achieving 20% product vity ga n
• Oversaw budgets of ₹5 crore (approximate y £500 000)
• Executed review processes for four top US un versities reinforcing globa cred bil ty
ndi native)
(nat ve),
(conversat onal Advanced Excel CRM Financ al Modell ng, Beginner Tableau Power B
Behavioural psycho ogy mandala art Hindustan class cal music
Strategy and transformat on: organisat onal restructuring RO modell ng change and ag le management
Career Profile
Education
2025–2026
• Awarded
•
•
•
and revenue tracking reports
• Developed expertise n financia modell ng, budgeting risk management and stakeholder engagement 2021–2022 COGNIZANT TECHNOLOGY SOLUT ONS Hyderabad India Programmer Analyst
• Des gned and bu lt a full-stack hotel management web appl cat on using Java, Spr ng Boot ReactJS and MongoDB enhanc ng operational effic ency
• Developed REST APIs for seamless client-server communication and third-party integration
• Collaborated with cross-d scipl nary teams to gather requirements conce ve innovat ve so ut ons and del ver w thin agile t mel nes
Gained exper ence n the ADM-JAVA domain focus ng on developing scalable and ma nta nable app ications mproved sk lls n frontend deve opment G t/GitHub, and co laboration across teams to
•
ensur ng regulatory compl ance, and del vering data-dr ven ins ghts that supported overall bus ness expans on
2020–2024 National Operations F nance Manager – Johannesburg
• Developed data-dr ven mode s and dashboards which ident fied saving opportunit es of R4 6M and mproved forecast accuracy to 95%
Developed a succession pipel ne covering all crit cal roles and tra ned staff on leg slation and systems resulting n 100% operationa coverage and improved team competency scores
2017–2020 Coastal F nance Manager – Cape Town
• Established a new regional office from nception del vering the full operat onal set-up on time and within budget wh le managing all finance funct ons, regulatory compl ance, payroll admin strat on and reporting Ach eved 100% statutory compl ance and improved reporting turnaround by ensur ng a seamless operat ona launch across all bus ness areas
2016–2017 Junior Finance Manager – Johannesburg
• Managed teams and comprehens ve da ly accounting operat ons statutory compl ance requirements payroll processing and financial report ng funct ons to ensure seamless bus ness operat ona support
2015–2016 Payroll and HR Administrator – Johannesburg
• Successfully mp emented V P Payro l automated payro l processes reducing pay quer es by 75% and ensured on-t me accurate payroll process ng for 1 500 employees and report ng
2016–2016 PARITY TECHNOLOGIES Johannesburg South Afr ca Sage X3 Consultant
Successfully deployed Sage X3 HR and Payroll modules, delivering comprehens ve end-user tra n ng and ongoing support to ensure seamless system adopt on and operat ona efficiency
2010–2015 KAMO CONSTRUCTION Johannesburg South Afr ca F nance and Payroll Administrator
• Executed timely payroll process ng for 800 employees across multiple fac lit es and handled statutory payments pension contr butions and reconc l ations
• Managed cred tors and debtors invo ce captur ng and reconc liation processes and reduced invo ce processing t me by 50% through workflow improvements
Skills
IT Skills Shona Sage 300 Sage 200 Sage VIP Premier SAP HCM
Saif SMEIRAT
s.smeirat2@newcastle.ac.uk
Career Profile
Practis ng arch tect with e ght years ’ experience blend ng des gn with business and operat ons leadership MBA cand date at Newcastle Univers ty and sole recip ent of its Responsib e Impact Scholarsh p Expert n applying A to arch tecture proposals and arch tectural visualisation Adobe Certified Expert and trainer at g obal Adobe Systems events bu ld robust SOPs, automat on and scalable del very systems for my design firm
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL Newcastle upon Tyne, UK MBA Programme
• Awarded Responsible mpact Fu l Scholarship
2012–2017 UNIVERSITY OF JORDAN, Amman, Jordan FT Bachelor of Architectural Engineering
Experience
2017–present
2022–2025 SME RAT ARCHITECTS Amman Jordan Project Arch tect and Ops Lead
• Managed projects from design to completion ensuring quality, budget and schedule
• Acted as pr mary l a son with 100+ cl ents contractors and des gn teams
• Superv sed jun or arch tects and ensured comp iance with codes/regulat ons
• Developed SOPs that reduced emp oyee onboard ng time by 60%
• Developed a QR-based l nk system on draw ngs/s te boards
• Dep oyed a report ng porta for site engineers (da ly and month y) Rolled out across 12 active projects and 18 eng neers
2017–2022 Architectural Designer
Led 45+ projects from concept to implementat on Collaborated with cl ents and produced 3D mode s/renderings
• Conducted weekly 3+ site vis ts to ensure des gn adherence and coord nates w th arch tecture team
2018–2025 AECEDX ONLINE COURSES, Amman, Jordan and Duba , UAE Co-founder
• Bui t an e-learning p atform for BIM visua isat on and 3D modell ng
• Developed v s on, curr culum and growth strategy for g obal earners
• Delivered smooth educational experience to more than 4 000 students around MENA reg on 2016–2017 ADOBE SYSTEMS INC, San Jose, CA USA
Architecture Teaching Ass stant (Adobe MAX)
• Ass sted Photoshop workshops at Adobe MAX conference
• Supported four workshops helping 160+ attendees complete projects w th tools techniques and creative workflows ach eved more than 90% pos tive feedback
Arch tectural design and visua isation, BIM and dig tal workflows ( SO 19650)
AI and emerging technology integration 3D rendering VR/AR appl cat ons teach ng, mentorsh p and publ c speaking AI n architectura design bus ness leadership automat on systems w thin corporate systems Pro ect and team management
Mohammad Zahid STANIKZAI
Career Profile
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL, Newcastle upon Tyne UK MBA Programme
• Awarded Sustainable Leadersh p Scholarsh p
2020–2022 NATIONAL INSTITUTE OF TECHNOLOGY Hamirpur, HP, India
Master of Business Administration (MBA) with Distinction
• Spec al sation in Operat ons Management | CGPA 9 34
2017–2020 A.P GOYAL SHIMLA UNIVERSITY, Sh mla, India
Bachelor of Business Administration (BBA)
Spec al sation in Management CGPA 9 03 Awarded CCR Scholarship
Experience
D rector and Owner
Ach eved a 15% ncrease n annual revenue by dentify ng and secur ng new trade opportun ties across Gulf markets
• D rected strateg c planning market expansion and da ly operat ons across the Gulf regions
• Improved cl ent retention by 20% quarterly through strengthened partner engagement and operat ona mprovements
• Built h gh-perform ng teams and enhanced cl ent relations w th local and internat onal partners
2022–2023 UNITED NATIONS DEVELOPMENT PROGRAMME (UNDP) Kabul Afghan stan
Community Development Specialist
• De ivered workshops that tra ned 300+ NGO staff strengthen ng project management and mp ementat on capac ty
• Fac l tated partnerships between commun t es and international agenc es for susta nable development nit atives
Contr buted to a 25% ncrease n youth and women-led renewab e energy in tiat ves across target areas
Des gned and del vered capacity-bu lding workshops for NGOs focused on pro ect management and stakeholder engagement
2022–2023 BAKHTANI KHEDMATGAR TRAD NG COMPANY Kabul, Afghanistan
HR Recruiter and HR Manager
• Successfully recru ted 50+ employees improving staffing efficiency and organ sational growth
• Conducted hir ng interv ews salary rev ews and onboard ng processes for ful -cycle recru tment
• Reduced employee grievances by 40% through structured med ation and mproved HR processes
2021–2022 UN-HABITAT AFGHANISTAN (Independent Research n tiative)
Cl mate-Health Researcher
• Ident fied seven key cl mate health ntervention areas us ng operat ons research and field assessments
• Investigated climate-related health risks n post-confl ct urban systems with a focus on water secur ty and food res l ence
Additional Skills
Languages IT Skills Interests
Pashto native) Pers an fluent) Hind (fluent) Arabic (basic)
M crosoft Office Su te HR T tools bas c MATLAB programm ng Photography, videography, mus c art, ong walks h story geography, cultural explorat on
2024–2025 DESERT PULSE GLOBAL LLC Sultanate of Oman
Career Profile
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL Newcastle upon Tyne, UK MBA Programme
• Awarded MBA Develop ng Talent and Leadership Scholarship
2019–2021 CHULALONGKORN UNIVERSITY, Bangkok, Thailand
FT Master of Science: Polymer Science (International Programme)
2013–2017 CHULALONGKORN UNIVERSITY, Bangkok, Thailand
FT Bachelor of Science: Chemistry
Experience
2023–present GREATGREEN RESTAURANT AND TAKEAWAY Bangkok, Thailand
Entrepreneur/Owner
• Managed business operat ons nclud ng the overs ght of sales processes and marketing nit atives to ncrease brand v s bi ity
• Created partnersh ps w th local farmers for ingredient resources
• Tracked and
• Generated 40% profits a
2013–present THE WITTY Bangkok, Thailand Tutor/Owner (Chem stry, Science Mathematics and ESL)
• Planned with parents students and a team of tutors to effect vely track students performance to ach eve set goals w th 90% sat sfaction rate
• Des gned curricu ums and nstructional mater als for personal sed p ans mprov ng more than 1 000 students performance in schools and un vers t es mp emented the use of soc al med a channels w th more than 40 000 followers across al platforms and over 330 500 feedback to connect with new students
2020–2022 PAMM MASK, Bangkok, Thailand
Owner
• Developed more than 10,000 face mask products for the needs of the COV D-19 pandemic
• Managed all product on operations from material select on to fina product delivery
• Formed partnersh ps w th book centres at Chulalongkorn Un vers ty Thammasat Univers ty schools companies and retai stores
• Generated monthly sales growth of 200% between Apri and August 2020
2017–2020 PAMM PRODUCT ON (CLOTHES) Bangkok, Thailand
Owner
• Founded bus ness and grew it to a production team of 23 outsourced emp oyees after three years
• Responsible for plann ng budget management and business development to ensure profitab lity
• mp emented marketing campa gns and connected with TV programmes resulting n a 40% ncrease n brand awareness and a 20% increase in annua sales growth 2017–2017 WENG HOLD NG, Bangkok, Thailand
Sales Coordinator
• Ensured h gh-qual ty product
stakeholders and organ sations
• Developed fil ng systems including
nputted orders
Career Profile
faster deal c osures
2018–2020 MADPACKERS HOSTELS, Delhi India Guest Experience Manager/Property Manager
• Managed guest exper ence and da ly operat ons across mult p e hostels ma nta ning sat sfaction ratings of 4 7/5
• Promoted to Property Manager and led a team of 15–20 staff ncreas ng occupancy rates by 20% Launched events and tours that boosted anc llary revenue by 15% 2017–2018 AEGIS, Bengaluru, Ind a Operations Executive
• Handled 300+ background ver ficat ons month y for globa clients nc uding Barclays and Go dman Sachs
• Improved accuracy and reduced turnaround t me by 25% speeding up cl ent hir ng processes
• Ensured 98% comp iance and reduced escalation cases by 30% through effic ent documentation workflows
Additional Skills
Languages IT Skills Interests Other
H ndi native) Punjabi fluent), Spanish beg nner)
MS Office, V deo Edit ng, Canva Trello, Freshchat HubSpot, Zoho Travelling dancing yoga, learning languages, s nging play ng ukule e Selected as Shadow Trustee for Disab l ty North
Career Profile
Resu
Education
2025–2026 NEWCASTLE UNIVERSITY BUSINESS SCHOOL Newcastle upon Tyne, UK MBA Programme
• Awarded MBA Develop ng Talent and Leadership Scholarship 2013–2016 UNIVERSITY OF CALCUTTA Kolkata, India FT Bachelor of Commerce (Finance Honours)
Experience
2024–2025 SPARDHA LEARNINGS Pvt Ltd Pune, India Training Success Manager
• Managed a 50-member tra ning team, mprov ng engagement and
• Conducted
•
2023–2024 INTELLIPAAT SOFTWARE SOLUT ONS Pvt Ltd, Bengaluru, Ind a Escalation Manager
• Reported to the CEO managed key accounts and reso ved 400+ escalations
• ncreased NPS scores by 40% v a process mprovement and strateg c stakeholder coordination
• Led three interdepartmental n t atives mproving collaborat on between sales and operat ons
2019–2023 2021–2023 THINK AND LEARN Pvt Ltd, Bengaluru, Ind a Retention Manager
mproved customer retention by 20 % in three months susta ned 75% long-term rate Ach eved 90% retent on rate generating £5 500 per quarter n incremental revenue
• Managed 1 053 customer accounts valued at £600,000; streaml ned CRM workflows
2019–2021 Bus ness Development Associate and Product Spec alist
• ncreased qua ified leads by 20% n three months, sustained 75% long-term rate and des gned campa gns w th 50% h gher engagement and exceeded sales targets
2019–2019 PERNOD RICARD Kolkata, Ind a Sales Associate
• Delivered 20% growth n nternationa duty-free sa es by strengthen ng brand presence and mplementing customer-centr c sales in t at ves
Skills
Creating together
Follow our MBA students’ journey #NCLMBA
Acknowledgements
Editing: Newcastle University Business School
Design: Kenny Frame Design
Print: Statex Colour Print
Photography: TyneSight Photographic, Chris Bishop
Newcastle University has been awarded:
