NTI Black Book: Partner Edition

WE KNOW WHAT IT SOUNDS LIKE TO KEEP AUSTRALIA MOVING.

When people are at their most vulnerable it is critical that they have immediate support from a strong, stable, reliable, and experienced organisation.

An organisation with the equipment, networks, and know-how to take control of the situation, and the capability to reduce lost income by getting your clients back to business as soon as possible.

That’s exactly why we offer premium specialist insurance and assistance products designed to protect Australian businesses and families.

We’re Australia’s number one specialist, thanks to our:

Tailored products

Experienced people

Accredited repair and recovery networks

Industry advocacy.

Our range of products and services goes beyond just traditional insurance. We’re committed to delivering on our purpose: “To keep Australian industry moving towards a safer and more sustainable future”.

We’re partnering with risk management specialists, technology providers, and industry authorities to help customers and partners confront today’s challenges.

THE NTI BRANDS.

National Transport Insurance

Australia leading supplier of specialist insurance for heavy commercial vehicle owners and operators.

From single vehicles to large fleets, we offer flexible, tailored solutions to cover vehicles with a carrying capacity of 2 tonnes and over.

Yellow Cover

Protects plant and equipment operators, from owner-operators to the industry’s biggest names.

Your clients have access to an industry leading policy, our award-winning Accident Assist program, a lifetime guarantee on authorised repairs, and outstanding service Australia-wide.

Truck Assist

A roadside assistance service dedicated to getting trucks back on the road as quickly and safely as possible.

No matter what size business or truck, our 24/7 service means your clients are covered no matter what, no matter when.

Marine Protect

Australia’s leading marine insurance specialist offers tailored and customisable coverage for owners and transporters of cargo, as well as vessel and marine business operators.

Backed by NTI’s award winning claims solution so if the worst happens, your client can expect the best service and care.

Whether it’s lodging a claim or keeping your clients up to date, NTI NOW is here to help:

Lodge claims 24/7 via 1800 NTI NOW, with auto claims lodgment and a suite of incident management services for customers, including over the phone trauma counselling until help arrives.

Every customer is assigned a local Claims Consultant and Repair Manager, so they only have to deal with two people throughout the process.

The NTI NOW online platform allows you to view claims information, lodge claims and access customer reports across all of our product brands at any time. Access NTI NOW at ntinow.com.au.

NTI was the winner of the 2021 Mansfield Award for Claims Excellence in the Specialty Insurer category.

As Australia’s leading transport and logistics insurer, we understand that no two claims are the same. That’s why access to our claims team and services is designed to help you and your clients in the way that best suits you.

CLAIMS EXCELLENCE. WE’RE HERE TO HELP!

NTI ACCIDENT ASSIST.

Our Accident Assist team is on standby 24/7, 365 days a year to ensure you can get real time help when you need it most.

If your vehicle is involved in an incident you can call NTI Accident Assist on 1800 684 669 (1800 NTI NOW) at any hour, day or night.

1. Provide over-the-phone trauma assistance to the driver/operator until help arrives.

2. Relay urgent messages to loved ones, suppliers etc.

3. Arrange for your driver/operator to be transported back to base.

4. NTI Authorised Heavy Vehicle Recovery Operator to recover the vehicle or machinery using the latest skills and equipment to prevent further damage.

5. Ensure the load recovery cost is fair.

6. Oversee clean-up of the incident scene.

7. Lodge the claim automatically (in most cases we will not require a claim form).

8. Arrange post-incident-trauma counselling for the driver/operator if required.

NTI’S AUTHORISED REPAIR NETWORK.

Designed to meet any repair need, no matter where you are.

Our network of trusted Premium and Local Repairers is rapidly expanding across Australia. With 30 repairers nationwide, we are confident your repair can be done close to home!

All of our repairers are trusted by NTI and provide:

Instant repair authorisation

Genuine manufactured parts

Lifetime guarantee on all authorised repairs

Where confidence meets convenience.

When it comes to choosing an authorised repairer you have two options:

1. Premium Repairers are specialised in all vehicle and equipment repairs which means all jobs can be completed under one roof.

2. Local Repairers have a little less specialisation but can still complete the same job to the highest level (they could also be closer to you!)

QUALITY SERVICE.

IT’S IN OUR DNA.

We provide customers and partners with easy access to our experts and specialists.

Whether it’s talking on the phone, via email and SMS or face-to-face, our customers always feel like we’re taking their case personally.

To ensure open channels of communication are possible, we’ve set up sales, underwriting, repair management, claims and operations teams in Brisbane, Sydney, Melbourne, Newcastle, Adelaide, Perth and Tasmania. While others are centralising their businesses to cut costs, we’re investing in our local offices to ensure customers and partners always feel like we’re a part of their local community.

We advocate for our partners and customers.

We provide expert advice and assistance.

Our word is our bond.

We are differentiated by our service.

We build and respect relationships.

OUR PEOPLE. OUR BIGGEST ASSET.

We keep our critical expertise in-house. From IT, Assessment, Parts, Recoveries and Settlements to Finance, Data Science and so much more.

Not only does this differentiate us from our competitors, it also streamlines our entire business, benefiting customers and partners alike by saving time and money so they can get back to business sooner.

We have the largest team of Marine claims and underwriting specialists in Australia to ensure customers and partners are always supported.

We have internal Recoveries and Settlements teams to ensure fair and reasonable settlement of claims involving third parties.

Our large internal IT team allows us to continuously innovate and tailor our systems.

Experts across our business have actually been “on the tools” or “behind the wheel” themselves.

NTI’S RISK ADVISORY SERVICES.

With innovative initiatives such as NTI’s exclusive partnership with Seeing Machines, a global industry leader in driver monitoring systems, and the NTI Traction program, which delivers best practice safety culture support to businesses, the team have already made a large impact.

One of NTI’s core values is to think beyond just the demands of the industry and customer, and to imagine and deliver on the shape of the future.

NTI’s Risk Advisory Services team is one of the ways we demonstrate the expertise that makes us Australia’s leading specialist insurer across transport and logistics.

TRUSTED

TO DO THE RIGHT THING.

Many of our Repair Managers tell the “parabolic springs story” to demonstrate our values.

Years ago, one of our Repair Managers was overseeing a repair when the repairer recommended resetting a truck’s parabolic springs. The Repair Manager refused. He said that the springs needed to be replaced even though it was common industry practice to reset them. He told the repairer, “NTI takes care of things, it doesn’t take the easy way out.”

The Repair Manager told the repairer that, if his family were travelling on a highway near that truck, he would want to know that it had new springs not reset ones.

This has become a mantra within the Repair Management team and a demonstration of their empowerment to make the decisions they think are best for the customer, without the pressure of having to do things quickly and cheaply.

It’s a true demonstration of our values to #OwnIt.

THE TRUCK WAS STILL BURNING.

In late 2018, a fuel carrier rolled over and caught fire on a major highway. Our Claims Services team was alerted to the incident and immediately moved to determine whether the carrier belonged to one of our customers.

When no information came to hand, an NTI Emergency Response Specialist travelled to the scene, arriving within 30 minutes of the incident. Our team quickly ascertained that the carrier was in fact insured by NTI and worked with police, the EPA and others to bring the scene under control as soon as possible.

Having an NTI expert on the ground meant the scene was coordinated efficiently with the customer’s interests at the forefront. The claim was assessed and lodged as a total loss immediately. The only hold-up was accessing the VIN while the truck was still on fire!

TAKING CARE

OF THE BIG STUFF.

A Yellow Cover customer had a multi-million-dollar piece of equipment damaged by flood waters in Beaudesert.

This highly specialised equipment piece was one of only 10 in the world! The NTI claims team worked with manufacturer representatives in Asia Pacific and Germany to find a suitable solution. They even looked at breaking the item up and sending it to Germany to be sighted by experts - as it would only be known if repairs could be carried out after they had assessed the damage.

The item was eventually broken into five components. Repairs were carried out on the parts that could be fixed and others were replaced. While finding a solution with the manufacturer, NTI organised for the damaged items to be moved and alternative equipment delivered to the site so that operations could continue. We don’t just look after small business – we also look after the “big stuff”, including highly specialised equipment.

SALVAGE BY A SPECIALIST.

One of our marine customers submitted a claim regarding water-damaged pre-painted coils of steel arriving in Port Kembla.

There were 467 steel coils with possible rust due to water damage at a possible claim value of $2.2m! Upon inspection, we determined that 340 of the coils were damaged. The coils were specific to a client and not of standard size or colour, making salvage very difficult. So, how did we handle it?

We had the steel unravelled and found that the rust damage affected only certain sections.

We engaged a steel broker to locate parties willing to purchase strips of steel.

We stretched out the steel and the buyers chose the sections they wanted.

The claim was settled promptly and the recovery will save over $700k in the cost of the claim.