2017 North Shore Seniors Directory

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2017 Seniors Directory Finances Health and Support Services Housing Services Information Services Legal Resources & Personal Security Meal Programs & Shopping Social, Education and Recreation Programs Transportation Volunteer Opportunities

A RESOURCE FOR SENIORS LIVING ON THE NORTH SHORE

Aging has never looked better.

Independent Living+ is changing the face of retirement living.

PARC Retirement Living has taken a healthy approach to becoming BC’s leading provider of independent living focused on preventative, active aging. Here, you do more than just live: you thrive. Our exclusive programs and classes stimulate body and mind, with nutritional expertise and consultative Wellness Nurses at every residence. It’s all part of Independent Living+, our exclusive program that makes good health a part of everyday life.

Visit parcliving.ca or call us to book a complimentary tour.

Cedar Springs PARC | North Vancouver | 604.986.3633 Summerhill PARC | North Vancouver | 604.980.6525

Westerleigh PARC | West Vancouver | 604.922.9888

Mulberry PARC | Burnaby | 604.526.2248

parcliving.ca

Finally, Drug-free Chronic Pain Relief People who suffer from the debilitating effects of chronic pain understand how desperate the search for relief can be.

For some, drugs can provide relief but come with their own related problems and many people would prefer a drug-free alternative.

If you suffer from • Headaches • Pain in the neck • Back pain • Arthritis • Tendinitis • Fibromyalgia • Neuralgia • Burning nerve pain from • Shingles • Diabetes • medications

At QR Clinic, Dr. Bertrand uses safe, simple treatments to help relieve pain.

220-1940 Lonsdale Ave, North Vancouver 604.985.5381 • www.QRclinic.com

DR. HELENE BERTRAND M.D., C.M., CCFP

Ask me about a new cream trial program to help you live pain free!

Call Today for MSP covered consultation Open Monday-Thursday 9am-6pm

HOME CARE SERVICES

FOR SENIORS

Dedicated to exceeding your expectations ... always • Companionship

• Live in care services

• Personal care

• Over night care services

• Evening Care/ early morning care

• 24/7 care services

• Alzheimer’s/dementia care

• FREE care consultation

• Assistance with the appointments

• Minimum of ONE HOUR care

• Transportation

• Medical alert services

• Foot and nail care

• FREE phone calls to seniors

Call (778) 945-3010 | www.abc-northshore.ca

Connecting you to community services!

North Shore Community Resources Society (NSCR) is a multiservice agency providing our local communities with information and referrals on programs serving those from birth to seniors.

At NSCR you can find information, programs, directories, and resources on caregiving, child care, education, health, housing, parenting, legal and financial matters, recreation, transportation, volunteering, and other social and community services. Serving the North Shore since 1976, NSCR is the place to go to be connected with community services.

Caregiver Support assists people caring for an adult friend or a family member.

Community Housing Action Committee provides citizens and organizations the opportunity to work together to address the issue of affordable housing on the North Shore.

Information North Shore provides information and referral on services available in our community.

Community Legal Services Program provides legal information, referral, and advocacy services for North Shore residents.

Parent and Child Resource Program hosts the local Child Care Resource and Referral Program (CCRR), CAP-C coalition, WHEELS mobile support program, and the early years planning table and centre.

Seniors’ One Stop provides information and referral services for seniors.

Volunteer North Shore helps find volunteers for organizations and helps people find volunteer positions.

Help support people in your own community — make a tax deductible donation to NSCR. For further information regarding donations or charitable estate planning, please contact NSCR today.

604-985-7138 6 NORTH SHORE 2017 SENIORS DIRECTORY

2017 Seniors Directory A RESOURCE FOR SENIORS LIVING ON THE NORTH SHORE

NORTH SHORE COMMUNITY RESOURCES (NSCR) Seniors’ One Stop Program #201 - 935 Marine Drive Capilano Mall, North Vancouver B.C. V7P 1S3

604-983-3303 • www.nscr.bc.ca • nscr@nscr.bc.ca Since 1992, Seniors’ One Stop has been a program of North Shore Community Resources Society (NSCR), a non-profit organization and registered charity, which helps seniors and their families access a wide range of public and private resources. Our services are used by seniors, their families, their friends and their service providers to support the independence, dignity and health of the North Shore’s senior population.

Volunteers are available to meet with you or talk over the telephone during office hours Monday to Friday, and all information is handled in a confidential and private manner.

We would like to thank the following organizations for their financial support which has made it possible for us to provide this important service:

Seniors Directory 2017 is produced by the North Shore News in partnership with North Shore Community Resources.

As a benefit, and as our way of connecting to the community, the North Shore News donates partial proceeds of each directory to North Shore Community Resources.

Onni Group Royalty Home Care Royal Canadian Legion Branch 118 North Shore News Anonymous (3) HearingLife Canada Thrifty Foods

All Donations over $20 receive an official receipt for income tax purposes.

For information on sponsorship, please contact NSCR at 604-985-7138

For information regarding the editorial listings, please contact NSCR at 604-985-7138.

For information regarding advertising, contact the North Shore News at 604-980-0511.

VOLUNTEERS NEEDED! Want to give back through volunteering? Consider donating your time and talents to drive a senior, help a caregiver, or support a person with a disability. There are hundreds of volunteer opportunities on the North Shore! Many local non-profits and charities are in need of volunteers.

If you are not sure where to start looking for a volunteer opportunity that is right for you give Volunteer North Shore a call and book an appointment to see a Volunteer Interviewer. Volunteer Interviewers help people find rewarding volunteer work that fits their interests and availability.

Call 604-985-7138 and book an appointment today!

NORTH SHORE 2017 SENIORS DIRECTORY 7

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Table of Contents EMERGENCY NUMBERS

. . . . . . .10

(Police/Fire/Ambulance Call 911)

USEFUL NUMBERS . . . . . . . . . . . . .10 NORTH SHORE MLAs AND MPs

. . . . . . . . . . . . . . . . .10

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2017 Seniors Directory Financial Assistance Health and Support Services Housing Services Information Services Legal Resources Meal Programs Personal Security Shopping Services Social, Education and Recreation Programs Transportation Volunteer Opportunities

FINANCES . . . . . . . . . . . . . . . . . . . . .11-14 Federal Benefits . . . . . . . . . . . . . . . . . . . . . 11 Provincial Benefits . . . . . . . . . . . . . . . . . . . 13 Property Taxes . . . . . . . . . . . . . . . . . . . . . . 14 Community Support . . . . . . . . . . . . . . . . . 14

HEALTH AND SUPPORT SERVICES . . . . . . . . 15-32 Medical Clinics (North Vancouver). . . . . 15 Medical Clinics (West Vancouver) . . . . . 15 Provincial Health Services . . . . . . . . . . . . 16 Vancouver Coastal Health . . . . . . . . . . . . 17 Adult Day Centres . . . . . . . . . . . . . . . . . . . 19 Assisted Living . . . . . . . . . . . . . . . . . . . . . 20 Residential Care Facilities . . . . . . . . . . . . 21 Palliative Care Services. . . . . . . . . . . . . . 23 Community Health Centres . . . . . . . . . . 25 Community Programs . . . . . . . . . . . . . . . 25 Counselling and Support . . . . . . . . . . . . 28 Medical Equipment and Supplies . . . . . 32

A RESOURCE FOR SENIORS LIVING ON THE NORTH SHORE

ON THE COVER: Bob Rasmus has been an amazing volunteer on the North Shore for over 40 years.

Along his volunteer journey Bob has gifted his time and talents to organizations such as North Shore Community Resources Society, the Diabetes Association, Canadian National Institute For The Blind, Scouts, Little League Baseball, Lynn Valley Lions Club and SOS Children’s Village. Bob’s appearance on the 2017 Seniors Directory is in recognition of the thousands of volunteer hours he has given to make the North Shore a wonderful community. Thank you Bob! PHOTO BY PAUL MCGRATH

Your Home, Your Health, Your Choice

8 NORTH SHORE 2017 SENIORS DIRECTORY

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Table of Contents cont.

HOUSING SERVICES

. . . . . . . 33-36

Housing For Seniors North Vancouver . . . . . . . . . . . 33 West Vancouver . . . . . . . . . . . . 34 Housing Programs and Services . . . . . . 35

INFORMATION SERVICES . .

37-39 North Shore, BC, and Federal Resources

LEGAL RESOURCES AND PERSONAL SECURITY . . . . . 40-44 Consumer Protection . . . . . . . . . . . . . . . 40 Crime Prevention/ Community Policing . . . . . . . . . . . . . . . . . 41 Elder Abuse Resources . . . . . . . . . . . . . . 41 Legal Services . . . . . . . . . . . . . . . . . . . . . 42 Legal Aid . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Monitoring Services. . . . . . . . . . . . . . . . . 44

MEAL PROGRAMS AND SHOPPING SERVICES . . . . . .

45-47 Hot Meals in the Community . . . . . . . . . 45 Meals at Home . . . . . . . . . . . . . . . . . . . . . 46 Shop by Phone . . . . . . . . . . . . . . . . . . . . 46 Shopping Discounts for Seniors . . . . . . 47 Shopping Programs . . . . . . . . . . . . . . . . 47

SOCIAL, EDUCATION & RECREATION PROGRAMS . . . 48-51 Library – Home Service . . . . . . . . . . . . . 49 Recreation Centres . . . . . . . . . . . . . . . . . 49 Seniors’ Centres/Seniors’ Outreach . . . 50 Telefriend and Visitor Programs . . . . . . . 51

TRANSPORTATION

........

Fare Reductions . . . . . . . . . . . . . . . . .

Volunteer Drivers . . . . . . . . . . . . . . . .

Transportation Services Map . . . . . .

VOLUNTEER OPPORTUNITIES

52-55 . . . 53 . . . 53 54-55

. . . . . . . . . . . . . . 56

SERVICES INDEX . . . . . . . . . . . 57-60 NOTES PAGES . . . . . . . . . . . . . . . 61-62 ADVERTISER INDEX . . . . . . . . . . 62

Table of Contents highlights the general categories of information in your 2017 Seniors Directory.

For a detailed, alphabetical list of services and resources available to North Shore seniors, please refer to the index beginning on page 57.

Shylo Brings The Care To You. You are not ready to leave your home, but you may benefit from some support to stay there safely. Shylo has helped seniors remain in their homes comfortably since 1980 by offering a wide range of services that make dealing with everyday life just a little easier. We offer Companion Care, Home Support, Professional Care, or Palliative & Respite Care. You don’t have to do it alone.

CALL TODAY FOR A FREE IN-HOME ASSESSMENT. NORTH SHORE: 604-985-6881

VANCOUVER: 604-736-6281

B U R N A B Y: 604-434-9681

ACCREDITED BUSINESS

Check us out online: www.ShyloNursing.ca www.VancouverSeniorHealth.BlogSpot.com

NORTH SHORE 2017 SENIORS DIRECTORY 9

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EMERGENCY NUMBERS Police/Fire/Ambulance . . . . . . . . . . . . . . . . . . Call 911 Crime Stoppers. . . . . . . . . . . . . . . . . . 1-800-222-8477

Seniors Distress Line . . . . . . . . . . . . . . . 604-872-1234 (Lower Mainland, 24 hours/7 days for people experiencing feelings of distress or despair, or if you just need someone to talk to)

Power Outage & Repair Line . . . . . 1-888-769-3766 (BC Hydro, 24 Hours) or *HYDRO (*49376)

Victim Services North Vancouver . . . . . . . . . . . . . . 604-969-7540 West Vancouver . . . . . . . . . . . . . . . . 604-925-7468

Fortis Gas/Natural Gas Leaks . . . . . 1-800-663-9911

Suicide/Crisis Line . . . . . . . . . . . . . . . . .604-872-3311

Water/Sewer Emergency North Vancouver District . . . . . . . .604-990-2450 (after hours) . . . . . . . . . . . . . . . . . . . . 604-990-3666 North Vancouver City . . . . . . . . . . . . 604-987-7155 (after hours) . . . . . . . . . . . . . . . . . . . . .604-988-2212 West Vancouver . . . . . . . . . . . . . . . . . 604-925-7101 (after hours) . . . . . . . . . . . . . . . . . . . . 604-925-7100

USEFUL NUMBERS

NORTH SHORE MLAs AND MPs

Ambulance/Non-Emergency . . . . . . 604-660-6897 1-800-665-7199 BC Vital Statistics. . . . . . . . . . . . . . . . .1-888-876-1633 or 604-660-2937

Jane Thornthwaite . . . . . . . . . . . . . . . . . . 604-983-9852 MLA – North Vancouver – Seymour 217 – 1233 Lynn Valley Road North Vancouver, BC V7J 0A1 Jane.Thornthwaite.mla@leg.bc.ca

on your cell phone

Lions Gate Hospital . . . . . . . . . . . . . . . . 604-988-3131 Poison Control . . . . . . . . . . . . . . . . . . . 604-682-5050

(all areas, 24 hours)

24 Hour Women’s Support Line . . . . . . 604-987-3374 (provides 24 hour telephone counselling for people experiencing emotional distress)

Canada Post Customer Service . . . 1-866-607-6301 Canada Revenue Agency. . . . . . . . . 1-800-959-8281 Fire/Non-Emergency NV City . . . . . . . . . . . . . . . . . . . . . . . . 604-980-5021 NV District . . . . . . . . . . . . . . . . . . . . . 604-980-7575 WV District . . . . . . . . . . . . . . . . . . . . . 604-925-7370 Fortis Gas/Non-Emergency . . . . . . 1-888-224-2710 Health Insurance BC (MSP & Pharmacare) . . . . . . . . . . . . . . . 604-683-7151 Municipal Halls NV City . . . . . . . . . . . . . . . . . . . . . . . . . 604-985-7761 NV District . . . . . . . . . . . . . . . . . . . . . . 604-990-2311 WV District . . . . . . . . . . . . . . . . . . . . . 604-925-7000 North Shore Division of Family Practice - GP Link. . . . . . . . . . . 778-945-3017

Looking for a family doctor

North Shore Home & Community Care Services . . . . . . . . . . .604-986-7111 Passport Canada . . . . . . . . . . . . . . . .1-800-567-6868 Police/Non-Emergency North Vancouver . . . . . . . . . . . . . . . . . .604-985-1311 West Vancouver . . . . . . . . . . . . . . . . 604-925-7300 ReAct Adult Protection, VCH . . . . .1-877-REACT99 Service BC (Enquiry BC) . . . . . . . . . . 604-660-2421 Telephone. . . . . . . . . .411 / Cell Phone: 611 / TTY: 711 Telus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .604-310-2255 Shaw . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604-629-8888 TransLink Customer Info . . . . . . . . . . 604-953-3333 West Van Blue Bus Info . . . . . . . . . . . 604-985-7777 10 NORTH SHORE 2017 SENIORS DIRECTORY

Naomi Yamamoto . . . . . . . . . . . . . . . .604-981-0033 MLA – North Vancouver – Lonsdale 5-221 West Esplanade North Vancouver, BC V7M 3J3 Naomi.Yamamoto.mla@leg.bc.ca Ralph Sultan . . . . . . . . . . . . . . . . . . . . 604-981-0050 MLA – West Vancouver – Capilano 409 – 545 Clyde Avenue West Vancouver, BC V7T 1C5 Ralph.Sultan.mla@leg.bc.ca Jordan Sturdy. . . . . . . . . . . . . . . . . . . . .604-922-1153 MLA – West Vancouver – Sea to Sky 6392 Bay Street West Vancouver, BC V7W 2G9 Jordan.Sturdy.mla@leg.bc.ca Jonathan Wilkinson . . . . . . . . . . . . . . 604-775-6333 Liberal MP - North Vancouver 102 - 3rd Street West North Vancouver, BC V7M 1E8 Jonathan.Wilkinson@parl.gc.ca Pamela Goldsmith-Jones . . . . . . . . . . 604-913-2660 Liberal MP - West Van/Sunshine Coast/ Sea to Sky Country 6367 Bruce Street West Vancouver, BC V7W 2B8 Pam.Goldsmith-Jones@parl.gc.ca Terry Beech . . . . . . . . . . . . . . . . . . . . . . 604-718-8870 Liberal MP – Burnaby North - Seymour 3906 Hastings Street Burnaby, BC V5C 6C7 Terry.Beech@parl.gc.ca

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FINANCES FEDERAL BENEFITS Old Age Security (OAS) (taxable income) www.servicecanada.gc.ca 1-800-277-9914 To qualify you need to: • be 65 years of age or older • be a Canadian citizen or legal resident of Canada • have resided in Canada for at least 10 years after the age of 18 (periods of residence and/or contributions in a country with which Canada has a social security agreement may be used to help meet the residence requirement for eligibility) Applications can be made up to 11 months before your 65th birthday. Forms are available by calling the above number, on the website, and at Service Canada, #100-221 West Esplanade, North Vancouver.

Guaranteed Income Supplement (GIS) (non taxable income) 1-800-277-9914 Provides a monthly benefit to OAS pension recipients who have low income and are living in Canada.

To qualify you need to: • be eligible to receive OAS • have little or no income You must apply for the GIS initially; Service Canada reviews eligibility each year based on your income tax return.

Canada Pension Plan (taxable income)

1-800-277-9914

To qualify: • benefits depend on how much and for how long you contributed while working in Canada • is paid separately from OAS

• can apply as early as age 60 or delay after age 65 • if the pensioner dies, spouse or common law partner may apply for survivor benefits

Allowance/Allowance for the Survivor (non taxable income) 1-800-277-9914 To qualify: • spouse or partner of a pensioner who receives OAS or a survivor from a legal marriage or common law relationship • aged 60 to 64 years • meet legal status and residency requirements • income is below a specified amount • apply by calling the above number

Family Caregiver Tax Credit www.cra.gc.ca 1-800-959-8281 If you are a taxpayer caring for a dependent over the age of 18 who lives in your home, has a low net income and is dependent on you due to a physical or mental impairment, you may qualify. If the dependent is your or your spouse’s parent or grandparent born in 1945 or earlier, they do not have to be infirm for you to qualify.

Compassionate Care Benefit www.servicecanada.gc.ca 1-800-206-7218 This is an Employment Insurance (EI) special benefit that will pay up to six weeks to claimants who provide care or support to a gravely ill family member who has a significant risk of death. The claimant must have sufficient hours of insurable employment to qualify.

Up to six weeks of leave may be taken, with job protection, to provide compassionate care to a family member.

Helping Seniors Access Provincial Government Services I enjoy meeting with constituents to discuss issues of concern and help them access the many Provincial Government Services available, such as the Medical Services Plan (MSP), Bus Pass Program, BC Housing Registry and many others.

Visit www.seniorsbc.ca for more information for seniors in British Columbia.

Please contact me at my Constituency Office or attend one of my “Join Jane” events at Parkgate Community Centre and Lynn Valley Public Library. Watch for the times and dates of “Join Jane” published each month in the North Shore News and in my monthly e-mail newsletter.

Jane Thornthwaite MLA North Vancouver-Seymour

217-1233 Lynn Valley Road, North Vancouver Phone: 604-983-9852 • www.janethornthwaitemla.bc.ca NORTH SHORE 2017 SENIORS DIRECTORY 11

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FINANCES cont.

Disability Tax Credit www.cra.gc.ca

1-800-959-8281

Available to people with a severe and prolonged mental or physical impairment. The disability credit is a non-refundable tax credit used to reduce income tax payable on your income tax and benefit return. This amount includes a supplement for persons under 18 years of age at the end of the year. All or part of this amount may be transferred to your spouse or commonlaw partner, or another supporting person. It can be claimed retroactively to when the disability started, to a limit of 10 years.

Employment Insurance Benefits www.servicecanada.gc.ca 1-800-206-7218 Seniors who are employed and wish to continue working after age 65 are eligible for the same Employment Insurance benefits as other workers in Canada. You must meet the eligibility criteria.

GST/HST Tax Credit www.cra.gc.ca

1-800-959-1953

To receive this benefit four times a year, an income tax return must be completed. Submit an income tax form even if you do not have to pay income tax.

Veterans Affairs Canada www.veterans.gc.ca

1-866-522-2122

Veterans Affairs Canada offers a range of services and benefits to qualified, eligible veterans (and their dependents), members and ex-members of the Armed Forces and of the RCMP. Benefits may include: • war veterans allowance - based on war service, income, age, or health • disability pension • health care e.g. dental, glasses, hearing aids, medication, equipment, contributions toward home care • funeral and burial expenses

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FINANCES cont.

If veteran was receiving housekeeping, home maintenance or personal care help at time of death, widow may continue receiving benefit.

PROVINCIAL BENEFITS Senior’s Supplement www2.gov.bc.ca Call Enquiry BC at 604-660-2421 and ask to be transferred to the Ministry of Social Development for Senior’s Supplement.

The Senior’s Supplement is a monthly payment for low-income residents of BC who are 65 years of age and older and who are receiving OAS/GIS or federal Allowance (formerly Spouse’s Allowance). The maximum rate is $49.30 per single senior and $120.50 for senior couples. You do not need to apply.

Indigent Burial Services

604-660-1156

Funeral service costs may be paid for persons who die in BC if there are no other immediate sources of funds or assets.

ICBC Driver Discount www.icbc.com

604-661-2800

Seniors over 65 who drive for pleasure-use only may qualify for a 25% discount on their Basic Autoplan. If you have been approved for a fuel tax refund under the BC government Fuel Tax Refund program for Persons with Disabilities, then you may also qualify for a 25% discount on your Basic Autoplan, even if you don’t drive the vehicle you are insuring.

BC Sales Tax Credit www.cra.gc.ca

1-800-959-8281

The Provincial government offers a sales tax credit of up to $75 per person for low income families or individuals residing in BC on December 31 of the year for which the income tax return is submitted. This refundable tax credit is claimed when filing your T-1 Income Tax return.

Fuel Tax Rebate www.sbr.gov.bc.ca

1-877-388-4440

If you are an owner or lessee of a motor vehicle and are a person with a qualifying disability, you may be eligible for a refund of tax paid on fuel purchased for your vehicle. Registration is required (form FIN 119). After this has been accepted an application for refund will be sent to you (FIN 472).

BC Income Assistance for Seniors not receiving Old Age Security www2.gov.bc.ca Call Enquiry BC at 604-660-2421 and ask to be transferred to the Ministry of Social Development for Income Assistance.

North Shore Office: 1050 Churchill Crescent If you are 65 or over and in need of financial assistance, but not eligible for OAS and GIS benefits, (e.g. if you have not been in Canada for 10 years), the BC Employment and Assistance (BCEA) program may be able to help. Eligibility for BCEA benefits depends on your income, assets, sponsorship status, and other factors. If you receive income assistance during the sponsorship period, the sponsor is in default and the provincial government is in a legal position to pursue the debt against the sponsor.

Shelter Aid for Elderly Renters (SAFER) www.bchousing.org 604-433-2218 Provides direct financial assistance to eligible residents of BC who are age 60 and over who pay rent for their homes. You will not be eligible if you live in subsidized housing, a housing co-op, or receive provincial Income Assistance. The amount depends on the amount of rent paid and your monthly income. To qualify, you or your spouse need to have lived in BC for the full 12 months immediately preceding your application and meet other eligibility criteria.

Home Owner Grant 1-888-355-2700 www2.gov.bc.ca/gov/content/taxes/ property-taxes/annual-property-tax/ reduce/home-owner-grant If you own your home and are 65 or older or have a disability, you may be eligible for this grant, which is deducted from your property taxes. If the assessed value of the home is over a certain amount you will lose the grant. You may qualify for a low income supplement if you are a senior, veteran or person with a disability and meet the income requirements.

BC Seniors Home Renovation Tax Credit

1-800-959-8281

A refundable personal income tax credit that assists people aged 65+ with the cost of certain home renovations to improve accessibility or help a senior be more mobile at home. The maximum credit is $1000 annually calculated as 10% of eligible expenditures. The credit is available to people who incur eligible expenses on or after April 1, 2012.

NORTH SHORE 2017 SENIORS DIRECTORY 13

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FINANCES cont.

PROPERTY TAXES

Credit Counselling Society www.nomoredebts.org

Property Tax Deferment www.sbr.gov.bc.ca

1-800-355-2700

Property Tax Deferment is a low-interest loan program that assists qualifying homeowners in British Columbia to pay the annual property taxes on their principal residences. You may qualify if you are 55+, a widow/er or disabled. You must have and maintain 25% equity in your home. Applications are available on-line or from your local municipal office.

City of North Vancouver North Vancouver District West Vancouver District

604-983-7316 604-990-2488 604-925-7032

COMMUNITY SUPPORT Canadian Cancer Society www.cancer.ca 1-888-939-3333 Vancouver Regional Office: 604-872-4400

604-527-8999

Offers confidential credit counselling, debt repayment and consolidation programs and personal budget planning. Counselling appointments are in-person or by telephone and are free, non-judgmental and solutionfocused. Nominal sliding fee scale for debt repayment programs. Educational workshops and presentations available on credit and debt management as well as budgeting.

Income Tax Clinics 604-985-7138 North Shore Community Resources www.nscr.bc.ca Trained volunteers prepare income tax returns for single people whose income does not exceed $30,000 per year or for couples whose income does not exceed $40,000 per year. Clinics operate during March and April. Call above number for clinic locations.

Provides limited, short-term financial assistance towards certain cancer symptom management medications as well as travel and accommodation to cancer-related medical appointments, through a partnership with the BC Cancer Agency. Applicants are interviewed for eligibility by an authorized CCS volunteer who conducts a confidential needs assessment.

Seniors, we’re here to help My office is here to help you access provincial services like MSP, BC Housing or ICBC. 5 - 221 West Esplanade, North Van naomi.yamamoto.mla@leg.bc.ca

604-981-0033 14 NORTH SHORE 2017 SENIORS DIRECTORY

B15

HEALTH AND SUPPORT SERVICES MEDICAL CLINICS (WALK-IN)

Park & Tilford Medical Clinic

Please call individual clinics for hours

#1005 - 333 Brooksbank

NORTH VANCOUVER

Pemberton & Marine Medical Clinic 1256 Marine Drive 604-986-0677

Capilano Medical Clinic

604-988-3443

Capilano Mall, 935 Marine Drive

High Needs Clinic

604-984-3777

604-983-2442

WEST VANCOUVER

148 East 15th Street Hours: 9 am - 12 pm, Monday - Friday Provides health care services to vulnerable people who have medical, mental health, and/or socio-economic challenges and no access to a regular family physician.

Caulfeild Village Medical Clinic 604-922-1544

Lonsdale & 16th Medical Clinic 604-904-8804

Park Royal Medical Clinic

115 West 16th Street

#220 - 5317 Headland Drive

Ocean Walk Medical Clinic

604-925-1884

1884 Marine Drive

604-922-7390

560 Park Royal North

Lonsdale & 17th Medical Clinic 604-983-0054 1616 Lonsdale Avenue

Lonsdale & 19th Medical Clinic #108 - 1940 Lonsdale Avenue 604-987-3347 Lower Lonsdale Medical Centre 604-980-2128

#230 - 150 West Esplanade

Lynn Valley Medical & Travel Clinic 604-988-5389

#102 - 1200 Lynn Valley Road

Mount Seymour Medical Clinic 604-904-7712 Mezzanine - 333 Seymour Boulevard (above Real Canadian Superstore)

North Vancouver Medical Clinic 110 - 1100 Lonsdale Avenue 604-904-8804

The 2-in-1 walker and wheelchair Easily transforms from a walker to a wheelchair AVAILABLE IN 3 COLOURS: ORANGE, ICE BLUE OR COOL GREY

Products to give you freedom & mobility.

604-985-8771 www.daviesrx.com

1417 ST. Georges Ave., North Vancouver

RENT • SALES • SERVICE • SINCE 1973 NORTH SHORE 2017 SENIORS DIRECTORY 15

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HEALTH AND SUPPORT SERVICES cont.

PROVINCIAL HEALTH SERVICES

Medical Services Plan (MSP) 604-683-7151

BC Services Card

www.gov.bc.ca/premiumassistance

Automated Service (24 hours per day, 7 days per week)

The BC Services Card replaces the CareCard and can be combined with your driver’s licence.

• Eligible adults (19 and older) who currently have a CareCard can get a BC Services Card when they enrol in MSP or when they renew their driver’s licence or BCID. • If you are over the age of 19 and under the age of 75, visit an ICBC driver licensing office (ICBC DLO) with two pieces of ID to obtain a photo BC Services Card.

• If you are age 75 or over, you have the option of visiting an ICBC DLO with two pieces of ID to obtain a photo BC Services Card or contacting HIBC tollfree to request a non-photo BC Services Card.

You can surrender your CareCard at ICBC when you apply for your BC Services Card.

If a card is stolen, it is important to immediately report the theft to Health Insurance BC at 1-800-663-7100.

HealthLink BC www.healthlinkbc.ca

811

A trained health service representative will answer 8-1-1 telephone calls, and where appropriate, calls will be transferred to a registered nurse, pharmacist or dietitian for further information and advice. The 8-1-1 service can provide assistance with answers to questions about a variety of health topics, help in identifying symptoms and advice on when to seek medical treatment. 8-1-1 has translation services available in over 130 languages.

Mailing Address: PO Box 9035 STN PROV GOVT Victoria BC V8W 9E3 All BC residents are required to enroll with MSP and pay a monthly premium.

New residents are eligible for coverage after completing a waiting period that consists of the remainder of the month of arrival, plus two months.

MSP pays for medically required services of physicians and surgeons, diagnostic X-rays and laboratory services (enrolled with MSP). In addition, MSP will cover dental and oral surgery when it is medically required and must be performed in a hospital. Routine eye examinations are a benefit for those 18 years of age and under, or 65 years of age and older.

Regular Premium Assistance This program offers subsidies based on an individual’s net income (or a couple’s combined net income) for the preceding tax year.

To apply, you must complete and return an application form to Health Insurance BC. For MSP beneficiaries receiving premium assistance, MSP pays $23 per visit for a combined annual limit of 10 visits per calendar year for the following services: acupuncture, chiropractic, massage therapy, naturopathy, physical therapy and non-surgical podiatry.

All supplementary benefit providers, including optometrists, may charge supplemental fees to their patients, provided the patient is advised in advance.

What will your legacy be?

Make a life-changing difference

You can help improve health care for your family and everyone in our community with a gift in your will to Lions Gate Hospital Foundation.

You have the ability to make a difference in an area of health care important to you, including: • New medical equipment • Facility upgrades • Staff education • Medical research For more information, please contact Joanne McLellan, Director of Planned Giving at 604-904-3553 or joanne.mclellan@vch.ca

16 NORTH SHORE 2017 SENIORS DIRECTORY

lghfoundation.com

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HEALTH AND SUPPORT SERVICES cont.

PharmaCare 604-683-7151 www2.gov.bc.ca/gov/content/ health/health-drug-coverage/ pharmacare-for-bc-residents BC PharmaCare Program helps British Columbians with the cost of eligible prescription drugs and certain medical supplies. The lower your income, the more assistance the government provides. Register by calling 604-683-7151 or on-line.

Under Fair PharmaCare, your family is responsible for the cost of your prescription drugs until you have paid your full deductible. After reaching your deductible, PharmaCare pays the majority of eligible prescription costs and you are responsible only for a co-payment.

Your co-payments continue until the annual maximum based on your family’s income is reached. After that, PharmaCare pays the full amount of all eligible prescription costs.

The monthly deductible payment option allows you to spread the cost of the deductible over the full year. This option benefits families who have high prescription costs by allowing them to distribute their prescription drug costs over the course of the year and receive PharmaCare assistance with all eligible prescription costs.

and locations operated by VCH can be found in the blue pages of the Telephone Directory or accessing the website listed above. Some services have been listed below for your convenience.

LIONS GATE HOSPITAL Lions Gate Hospital

604-988-3131

231 East 15th Street, North Vancouver

Discharge Planning Contact the head nurse on the particular ward

Emergency Department

604-984-5799

Social Worker (Emergency) 604-984-5855 Support for patients and their families in dealing with illness.

Palliative Care Program

604-984-3743

Physical care and emotional support for terminally ill patients and their families.

Patient Information Rehabilitative Services

604-988-3131 604-984-5809

VANCOUVER COASTAL HEALTH

Support for patients and their families dealing with communication disorders, occupational therapy and physiotherapy needs.

www.vch.ca

Social Work

Vancouver Coastal Health is responsible for planning, funding, coordinating and delivering health services in the geographic areas ranging from the Central Coastal and Bella Coola Valley through the Sea to Sky and Sunshine Coast, the North Shore, Vancouver and Richmond. Telephone listings for the various services

604-984-5810

Our strength is our caregiving team.

You can trust that Living Well Home Care Services follows the highest standards in the home care industry. We are Accredited with Commendation status by Accreditation Canada.

Our voluntary participation in the Accreditation Canada process ensures that the same level of standards apply to our care as to hospitals and other health facilities.

Quality of Life with trust, respect and dignity through Living Well.

Quality of Life with Trust, Respect and Dignity through Living Well

301-1221 Lonsdale Avenue, North Vancouver

604.904.2397 | www.livingwellhomecare.ca Accredited with Commendation by Accreditation Canada NORTH SHORE 2017 SENIORS DIRECTORY 17

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HEALTH AND SUPPORT SERVICES cont.

HOME AND COMMUNITY CARE SERVICES A wide range of community-based, supportive health care services are available to persons with health problems and disabilities who need support and assistance. Services include assessment, individual service delivery plan, coordination of health services and referral to appropriate community resources.

Services are provided in community health centres, patient’s homes, in the community and in residential facilities.

Home Support Services

604-986-7111

Home Support is a service that is designed to supplement, rather than replace, the efforts of individuals to care for themselves at home with assistance of family, friends and community.

A referral to the home care program can be made by a family member, friend or health care provider. After referral you may be visited in your home by a care coordinator who will assess your needs and identify the type and amount of service required.

Services include monitoring of nutritional needs, assisting with activities of daily living such as bathing, dressing, mobility and transfers, safe medication management, prevention of falls, respite for caregivers, and socialization in the community. Home Support Services are subsidized services that are available for eligible clients who are living at home and have acute, chronic, palliative or rehabilitative health care needs and are provided by qualified professionals.

You may choose to hire a caregiver privately. Many individuals and agencies are skilled and caring.

However, it is a sensible precaution to check references and look into the background of those who will have access to your home. For a list, please contact Seniors’ One Stop at 604-983-3303.

Home Care Nursing

    Â? Â? Â? Â? Â

 Â

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€

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‚

18 NORTH SHORE 2017 SENIORS DIRECTORY

604-986-7111

This program provides assessment, direct nursing care, support and service co-ordination to clients in their homes. Focus is on client goals for health, client independence and autonomy.

B19

HEALTH AND SUPPORT SERVICES cont.

Home Rehabilitation Services

604-986-7111

Physiotherapy and Occupational Therapy services are provided to homebound and/or those that require comprehensive Home Management Safety Assessment. Promotes and maintains a client’s optimal functional independence in a safe home environment and will help determine the need for specific medical equipment and supplies.

Call Seniors’ One Stop (604-983-3303) for private physiotherapists who make home visits.

Older Adult Mental Health Team 604-982-5600 Suite 350 - 145 West 17th Street, North Vancouver Provides mental health outreach, assessment and treatment by an interdisciplinary team to North Shore residents aged 70 and over who are experiencing complex mental illness, substance use, or abuse, neglect or self-neglect. Adults under 70 years of age with dementia will be considered on an individual basis. Services include: consultation, assessment, treatment, rehabilitation and education. Also provides treatment to clients with substance use and group support groups through the STRIVE group, financial/legal competency assessments, as well as psychosocial rehabilitation through the North Shore Bright Spot group.

Osteoarthritis Service Integration System (OASIS) www.oasis.vch.ca 604-904-6177 231 East 15th Street, North Vancouver The osteoarthritis service integration system is an assessment, education and referral program that helps people with osteoarthritis self-manage their

condition and access support services at any stage of the disease. The interdisciplinary team is made up of physiotherapists, occupational therapists, nurse clinicians and dieticians who assess the client’s needs, develop an action plan and assist in accessing support services.

RESPITE SERVICES Respite

604-986-7111

Respite is available to caregivers of clients who are registered with the VCH Home & Community Care Services program. Respite may be provided in the home through extra Home Care hours or by the client attending an Adult Day Program. Subsidized respite beds located at Cedarview Lodge are accessed through your case manager.

Private options are available as well. Please contact the Seniors’ One Stop at 604-983-3303 for a list.

ADULT DAY PROGRAMS

Referrals through Vancouver Coastal Health, Home and Community Care.

604-986-7111 Supportive community programs offered for seniors and people with disabilities to help them remain at home and provide respite for family caregivers. A range of health, personal, social and recreational services and activities are offered by nursing and recreation staff in a safe, caring environment.

Cedarview Lodge

604-904-6400

1200 Cedar Village Close, North Vancouver Open 7 days a week, 7:30 am – 5:30 pm allowing for flexible schedule.

We’re by your side so your loved one can stay at home.

Call for a complimentary appointment

778.734.0125

Whether you are looking for someone to help an aging parent a few hours a week or need more comprehensive assistance, Home Instead can help.

• • • •

Companionship Care Personal Care Meals & Nutrition Transportation

• • • •

Alzheimer’s Care Household Duties Respite Care Hospice Care Support Services

HomeInstead.com/3022 Each Home Instead Senior Care® franchise office is independently owned and operated. © 2017 Home Instead, Inc.

NORTH SHORE 2017 SENIORS DIRECTORY 19

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HEALTH AND SUPPORT SERVICES cont.

Margaret Fulton Centre

604-904-3550

1601 Forbes Avenue, North Vancouver

West Vancouver Adult Day Centre 604-904-6231 990 22nd Street, West Vancouver

Community Bathing Program 604-904-3550 The Community Bathing Program is available to eligible seniors and others with disabling chronic care problems. Services include a hydrosound tub and access to a bath once a week in a well-equipped, suitably private environment that is staffed all times by a bathing program assistant.

NON-VCH RESPITE SERVICES Health & Home Care Society of BC www.carebc.ca 604-327-9525 Family Respite Centre, 2711 East 49 Avenue, Vancouver Clients who have used the centre before may call direct. New clients must contact their Case Manager.

My Parkgate Break www.myparkgate.com

604-983-6359

Provides recreational, social, and mild fitness programs to persons with dementia. Takes place on Tuesday and Thursday at Parkgate Community Centre. Fee based. Referral necessary.

ASSISTED LIVING Includes rental accommodation, hospitality services, as well as personal care services to individuals in need. If you are living alone, isolated, and need help with meals and personal care, this may be an option for you. There are three subsidized Assisted Living units on the North Shore: Cedar Garden and Churchill House in North Vancouver and Kiwanis Manor in West Vancouver.

SUBSIDIZED ASSISTED LIVING FACILITIES Placement in subsidized assisted living facilities is coordinated through Vancouver Coastal Health. They can be reached at 604-986-7111.

Cedar Garden Assisted Living 604-904-6409 1250 Cedar Village Close, North Vancouver

Churchill House (Chartwell Seniors Housing) 604-904-1199 (has both subsidized and private options) 150 West 29th Street, North Vancouver

Kiwanis Manor

604-913-9083

959 21st Street, West Vancouver

PRIVATE PAY ASSISTED LIVING FACILITIES For a list of private pay Assisted Living facilities, please contact Seniors’ One Stop at 604-983-3303.

North Shore Neighbourhood House

Seniors Peer Support Emotional support for seniors facing changes and challenges in their lives.

North Shore Neighbourhood House offers programs for seniors at John Braithwaite Community Centre including Seniors Peer Support, social programs, fitness classes, visual arts, lunches, drop-in games, music jam, bus trips and more. There is sure to be something to fit everyone’s budget and interests.

www.nsnh.bc.ca

604-983-6478

20 NORTH SHORE 2017 SENIORS DIRECTORY

Grief, loss, loneliness, health concerns, caregiver stress, relocation, making decisions, resources, making new friends, connecting with community programs 225 East 2nd Street North Vancouver, BC V7L 1C4

Phone:

604-983-6490

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HEALTH AND SUPPORT SERVICES cont.

RESIDENTIAL CARE FACILITIES Residential care facilities are for those who have complex needs, require 24 hour nursing care and supervision, and are not able to remain safely in their own homes.

Admissions to subsidized care facilities are coordinated through Vancouver Coastal Health and are made on a priority basis. Clients typically agree to accept the first available, appropriate bed within 48 hours of it being made available. To contact Vancouver Coastal Health, please call 604-986-7111. If client is in hospital, the Patient Care Coordinator will make all necessary arrangements.

Leave a Legacy

Supporting People with Intellectual Disabilities Plan ahead… support an organization that makes a significant difference in your community, beyond your lifetime!

PL AN N ED GIVING PR OVIDES YO U WITH: ■ Control over your finances ■ Increased peace of mind ■ A chance to leave a lasting impact

Your planned gift will help ConneXions be there in the future for those that we support and those who need us the most.

1070 Roosevelt Crescent, North Vancouver 604.984.9321 | info@nsconnexions.org

www.nsconnexions.org

NORTH SHORE 2017 SENIORS DIRECTORY 21

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HEALTH AND SUPPORT SERVICES cont.

SUBSIDIZED RESIDENTIAL CARE FACILITIES IN NORTH VANCOUVER:

SUBSIDIZED RESIDENTIAL CARE FACILITIES IN WEST VANCOUVER:

Cedarview Lodge

Capilano Care Centre

604-904-6400

1200 Cedar Village Close

Evergreen House

604-988-3131

604-926-6856

525 Clyde Avenue

Inglewood Care Centre

604-922-9394

231 East 15th Street

725 Inglewood Avenue

Kiwanis Care Centre – North Shore 604-924-8300

West Vancouver Care Centre 604-925-1247

2444 Burr Place

Lynn Valley Care Centre

604-988-4181

(has both subsidized and private pay beds) 1070 Lynn Valley Road

1675 27th Street

PRIVATE PAY RESIDENTIAL CARE FACILITIES For a list of private pay Residential Care facilities, please contact Seniors’ One Stop at 604-983-3303.

Your Carriage Awaits...

when you or your loved ones need a helping hand We provide a wide range of support services for seniors; families with children; people with mobility, visual and cognitive challenges; and people recovering after surgery.

“Through the door” accompaniment and assistance: Medical appointments Dialysis, eye & cancer clinics Airport, ferry and pleasure trips Social engagements and vacations Shopping, errands and more...

In-home support Walker-friendly and Wheelchair Accessible vehicles Alzheimer’s & Dementia support Veterans Affairs Canada approved

Call 604.767.4030 Proudly serving the North Shore and Burnaby email: marina@drivingmissdaisy.net • http://drivingmissdaisynorthshore.ca/

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HEALTH AND SUPPORT SERVICES cont.

PALLIATIVE CARE SERVICES Palliative care can occur in any setting including home, hospital, hospice, and residential facilities.

Palliative care focuses on comfort care and may include active treatments. Any health care provider can submit a referral on your behalf for enrolment to the program.

North Shore Hospice

604-904-6178

319 East 14 Street, North Vancouver Provides care for patients with a prognosis of three months or less and who are registered with the North Shore Palliative Program. The hospice has 15 single resident rooms, 10 bed active treatment, and 5 beds respite. Also provides a palliative day program for non-residents. Referral needed by Physician or Community Health Nurse.

Every Day Counts www.northshorehospice.ca

604-363-0961

A free program offered by the North Shore Hospice & Palliative Project and Vancouver Coastal Health North Shore Palliative Care. This program is specifically designed for patients facing serious illness and their families to realize the best quality of life. It includes guidance information sessions, wellbeing sessions, and supportive counseling. Pre-registration is preferred.

North Shore Palliative and Supportive Care Program 604-988-3131 ext. 4701 Provides free counselling to patients and family members or care givers connected to the North Shore Palliative and Supportive Care Program of Lions Gate Hospital, which also includes the North Shore Hospice and Day program. Family members can also receive bereavement services following the loss of their loved one.

Your Mobile Hearing Aid Clinic

since 2009

Hear at Home offers hearing solutions tailored to YOU and ongoing support after your hearing aid fitting. Our services are unique in bringing professional hearing services right to your private home, care facility or hospital.

MOBILE HEARING CLINIC

778.340.1101 | www.hearathome.ca 149-1233 Lynn Valley Road, North Vancouver

NORTH SHORE 2017 SENIORS DIRECTORY 23

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HEALTH AND SUPPORT SERVICES cont.

Palliative Support Centre 778-729-1555 www.paulsugarfoundation.com 3743 Delbrook Ave., North Vancouver The Palliative Support Centre is a community centre where individuals living with an advanced illness, as well as their families and other caregivers can find compassionate, helpful support. Established through the Paul Sugar Foundation.

COMMUNITY HEALTH CENTRES/SERVICES There are interdisciplinary community health teams to provide the public with primary health care services.

Parkgate Community Health Centre 604-904-6450 Parkgate Community Centre, 2nd floor 3625 Banff Court, North Vancouver Serves the residents who live east of Lynn Creek.

Central Community Health Centre 604-983-6700 5th floor, 132 West Esplanade, North Vancouver Serves the residents who live north and south of the Upper Levels Highway between the Capilano River and Lynn Creek.

West Community Health Centre 604-904-6200 241 - 2121 Marine Drive, West Vancouver Serves the residents who live in West Vancouver, Lions Bay, and Bowen Island.

Chronic Disease Education

604-984-5752

Provides diabetes education program, nutritional counselling and footcare program. Clients must be referred by their doctor. Located at the West Vancouver Community Health Centre.

Dietitian

604-983-6700

Nutritional assessment and counselling can be provided from the local health department. You may also talk to a Dietitian at HealthLinkBC (call 8-1-1).

Immunization

604-983-6700

The local health department provides free flu clinics every fall for seniors and administers adult, nontravel immunization throughout the year. Call your Community Health Centre for information.

COMMUNITY PROGRAMS Alano Club of the North Shore www.northshorealano.com 604-987-4141 176 East 2nd Street, North Vancouver Provides a safe, clean and alcohol free environment for recovery groups.

Alcohol and Drug Addiction Program “Stepping Stones” 604-982-5616 Stepping Stones is a holistic day program for addiction and substance abuse. It is also open to people who have a mental illness in addition to substance abuse.

Alcohol and Drug Information and Referral Service 604-660-9382 Provides 24-hour information and referral to a variety of drug and alcohol counselling, detox, treatment, and support groups for individuals and family members.

Avalon Women’s Centre

604-913-0477

#203 - 657 Marine Drive, West Vancouver Provides supportive drop in environment with resources and meetings for women seeking recovery from addiction.

OSTOMY PRODUCTS TO IMPROVE YOUR QUALITY OF LIFE. Free home delivery on orders over $50

Serving the community since 1973.

Pharmacy

The North Shore’s Ostomy Centre 604-985-1481 • www.daviesrx.com 1401 St. Georges Ave, North Vancouver

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HEALTH AND SUPPORT SERVICES cont.

Alzheimer Society of BC Resource Centre www.alzheimerbc.org 604-984-8348 (North Shore & Sunshine Coast)

BC Ambulance Service www.bcas.ca (non-emergency number)

#212 - 1200 Lynn Valley Rd, North Vancouver Helps those concerned with or facing dementia build the knowledge, skills, and confidence to maintain quality of life. Resource Centres offer information, educational opportunities, and support groups.

The cost of transporting a BC resident, (covered by MSP), by ambulance is subsidized by the Province of British Columbia. Where an emergency medical problem requires that you be transported by ambulance, MSP recipients will be billed a user fee of $80. Those receiving MSP Premium Assistance may have charges waived by calling 1-800-665-7199. When an ambulance is called to a residence, care facility or patient’s place of employment and transportation is not required or is refused, a response fee of $50 is charged.

Arthritis Answers Line

604-875-5051

Trained volunteers provide general information, emotional support, assistance to locate community resources and guidance to access the health care system.

Arthritis Society www.arthritis.ca

604-872-5151

604-714-5550 1-800-321-1433

Provides information, education and social support for those with arthritis. Raises funds for research, advocacy, community based self management programs, and public forums.

PERSONAL CARE

HOME MAKING

COMPANION SERVICES

NURSING

FOOT CARE

PEDIATRIC CARE

LIVE-IN CARE

CAREGIVER RELIEF

ACCOMPANIED VISITS

We Care helps you balance your family commitments with confidence CALL NOW FOR CARE: 604.980.6350 WWW.WECARE.CA 26 NORTH SHORE 2017 SENIORS DIRECTORY

Helping you. Live your life.

TM

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HEALTH AND SUPPORT SERVICES cont.

BC Balance and Dizziness Disorders Society www.balanceanddizziness.org 604-878-8383

Canadian National Institute for the Blind (CNIB) www.cnib.ca 604-431-2121

Provides information and support for persons with balance, dizziness and all vestibular disorders. The Society sponsors talks by professionals, compiles lists of support and information resources and holds 5 meetings per year in Vancouver.

Works with people experiencing any degree of low vision. Help includes counselling, rehabilitation, teaching, orientation and mobility adjustments.

Call CNIB Intake Services for information.

BC Bereavement Helpline (BCBH) www.bcbereavementhelpline.com 604-738-9950

Support Group for people with low vision. The program consists of guest speakers and sharing of information. Meets 3rd Monday of each month from 9:30 - 11:30 am at the West Vancouver Seniors Activity Centre. $2.25 drop in fee.

Volunteers provide telephone support as well as information and referral to other grief-related resources in the community. Calls are free, confidential and anonymous.

BC Emergency Health Services (BCEHS) www.bcehs.ca Provides pre-hospital emergency services and interfacility patient transfers throughout the province and oversees the BC Ambulance Service and the BC Patient Transfer Network.

Canadian Mental Health Association (CMHA) 604-987-6959 North and West Vancouver Branch www.northwestvancouver.cmha.bc.ca Suite 300 – 1835 Lonsdale Ave., North Vancouver CMHA believes that good mental health is essential to overall health and well-being. Mental health promotion and mental illness recovery-focused programs and services are offered for people of all ages and their families including counselling for people experiencing mild to moderate depression and a chronic illness.

Eye Deal

First Link® Dementia Helpline

604-925-7280

604-681-8651 1-800-936-6033

If you are living with dementia or have questions about the disease, call the First Link® Dementia Helpline. The Helpline, through the Alzheimer Society of BC, assists individuals in building the confidence to maintain quality of life when facing dementia.

A trained, caring team of staff and volunteers will answer your call and can provide information and support.

North Shore Better at Home Program www.nscr.bc.ca 604-985-7138 Provides seniors with basic, non-medical support in the form of light housekeeping, transportation, assisted grocery shopping, minor home repairs, and yard work. Fees are based on client’s income and ability to pay.

“KEEPING YOU IN

MOTION”

• Manual Therapy & Manipulation

• Hip & Knee Replacement Rehab

• IMS & Acupuncture

• Osteoarthritis & Osteoporosis

• Spinal Traction

• Post Fracture Rehab

• Kinesiology Supervised Exercise Programs

604-983-8514

#206 - 1200 Lynn Valley Road, North Vancouver www.lynnvalleyphysio.com NORTH SHORE 2017 SENIORS DIRECTORY 27

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North Shore Disability Resource Centre www.nsdrc.org 604-985-5371

Parkinson Society, British Columbia www.parkinson.bc.ca 604-662-3240

3158 Mountain Hwy., North Vancouver Provides residential services, community support, information and advocacy to individuals with disabilities and their families, including assistance with CPPD and PWD applications and reconsiderations.

Provides education, events, and groups which provide social time to exchange experiences and ideas for patients, family and friends. Monthly meetings are held on the 2nd Wednesday of each month from 1:30 - 3:00 pm at Highlands United Church, 3255 Edgemont Blvd., North Vancouver. A Caregivers group is held on the 4th Wednesday of every month from 1:30 - 3:00 pm, at Amica, 659 Clyde Avenue, in West Vancouver.

North Shore Schizophrenia Society www.northshoreschizophrenia.org 604-926-0856 205-1865 Marine Drive, West Vancouver The support centre offers information on all major mental illnesses as well as personal support to family members.

COUNSELLING & SUPPORT

North Shore Stroke Recovery Centre www.nssrc.org 778-340-5803 The Centre provides post-hospital peer-based support and continued recovery for stroke survivors and caregivers living in the community. Wellness and independence are the primary goals of this program.

Office of the Seniors Advocate www.seniorsadvocate.ca 1-877-952-3181 Provides a single provincial phone line that will allow seniors and their families to report concerns about care, and to provide such clients with direct support and timely follow-up through to resolution.

Provides support and information for the public through presentations and social programs.

Association works closely with other community groups to promote the installation of appropriate equipment in public places. Regular meetings on the North Shore, “Sound Advice” workshop and educational presentations. Meetings held at Summerhill, 135 West 15th Street, North Vancouver.

Cancer Connection (Canadian Cancer Society) www.cancer.ca

Osteoporosis Society of Canada www.osteoporosis.ca 1-800-463-6842 Supports people who have, or are at risk for osteoporosis. Works to educate, empower and support individuals and communities in the riskreduction and treatment of osteoporosis.

Canadian Hard of Hearing Association (North Shore Branch) www.chha-nsb.com 604-926-5222

Take Your Life Back.

Turning Seniors Into Elders Help is only a phone call away therapeuticservices.ca 604-314-5679 28 NORTH SHORE 2017 SENIORS DIRECTORY

1-888-939-3333

Wherever you are in BC or Yukon, support from trained Cancer Connection volunteers is available to any adult with cancer or their family.

Don Collett MDIV, RCC, RMFT

Senior Service Providers North Shore seniorserviceproviders.ca

www.handygranddaughter.ca

www.nextphasemoves.com

www.carl-parker.com

Toll Free: 1-855-832-4878

www.howesoundmusictherapy.com

www.evergreenlaw.ca

www.careage.ca

www.mckenziefuneralservices.com

www.seaglasswealth.com

sunriseseniorliving.com

www.reveraliving.com/hollyburn

www.chartwell.com

604-839-6084

604-209-4241

604-619-1281

www.eGurus.ca

604-998-8879

604-904-1226

778-238-9147

604-926-5121

604-922-7616

604-998-3387

604-358-3123

778-382-0099

The North Shore Senior Service Providers is a collective of professional, trusted and reliable businesses and service organizations. We collaborate to share information, educate and inform North Shore seniors about relevant changes, issues and upcoming events important to our community.

If you would like information about membership or to be a guest speaker please email for more information. seniorserviceproviders@gmail.com

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Caregiver Support Program www.nscr.bc.ca 604-982-3320 For those who provide emotional or practical support to an adult friend or family member. Learn how to access health care and community services, take the time to care for yourself, and increase your confidence in your caregiving skills. Join us in an atmosphere where it is okay to discuss the challenges and positive experiences of caregiving.

Clinical Counsellors www.bc-counsellors.org

1-800-909-6303

The BC Association of Clinical Counsellors has a referral system accessible by phone or internet.

cancer treatment, bereavement or disability. Support options include bereavement support groups, weekly visits, walking companions, as well as relaxation treatments of healing touch, gentle touch, restorative Yoga and guided meditation to promote a sense of deep relaxation and well-being. Â Clinical Counselling is available on a sliding fee scale.

Family Services of the North Shore www.familyservices.bc.ca 604-988-5281 Clinical Counsellors provide confidential support to help meet life’s challenges (fees based on sliding scale), including support programs in home and through groups. Discover ways to boost your sense of well-being and positively impact your quality of life.

Companioning Community Care Program www.familyservices.bc.ca 604-985-8713 A community volunteer program that offers onsite and in-home programs for seniors and families directly affected by life limiting illness, side effects of

TAKING CARE OF EACH OTHER

is what community is all about.

HOLLYBURN FUNERAL HOME Proudly serving the North Shore for over 80 years.

Thank you for continuing to place your trust in us now and always.

604-922-1221 HollyburnFunerals.com 1807 MARINE DRIVE, WEST VANCOUVER 30 NORTH SHORE 2017 SENIORS DIRECTORY

Dignity Memorial is a division of Service Corporation International (Canada) ULC.

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Grief Recovery (North Shore) www.lmgr.ca 604-696-1060 Program of education and group discussion offered over a six week time period. On-going support group may follow the initial program depending on the need of the participants. Evening meetings are offered at various times throughout the year. There is a registration fee, however if there is financial need, subsidies are available.

Living Systems Counselling www.livingsystems.ca 604-926-5496 Offers Bowen Family Systems Therapy to couples and families experiencing difficulty adjusting to some aspect of life. Fees charged on a sliding scale.

I didn’t expect to feel so comfortable here.

Self-Management Programs www.selfmanagementbc.ca 604-940-1273 Toll Free: 1-866-902-3767 Free 6 week programs that provide practical suggestions to help overcome everyday obstacles to people with chronic health conditions by providing tools, tips and strategies to help you get more out of life. Program also provided on-line. Programs are also available that address Chronic Conditions, Chronic Pain, Diabetes and Arthritis/Fibromyalgia, and “Active Choices,” a personal telephone support program to encourage regular physical activity.

Seniors Peer Support

604-983-6490

Trained volunteers meet on a one-to-one basis with North Shore seniors to address challenges in relation to aging, relocation, loneliness, bereavement, retirement, relationships, etc.

Confidential emotional support is free of charge.

Languages spoken include English and Farsi, with access to Spanish and German. Regional member of Seniors Peer Counselling BC.

Feeling at home means enjoying the things you like to do. Which is why at Amica, you can always enjoy your day the way you like to – read your book in a quiet corner or enjoy a snack when you want to.

You can expect an all-inclusive community that is personalized to you with a range of first-class amenities and services.

Independent Living • Assisted Living • Memory Care Licensed Residential Care communities.

Expect More.

TM

Come learn about our enhanced care and support options.Call or book a visit online at amica.ca.

Amica at Edgemont Village (Now Open) 3225 Highland Blvd, North Vancouver 604-929-6361

Mature Lifestyles

Amica at West Vancouver 659 Clyde Avenue, West Vancouver 604-921-9181

NORTH SHORE 2017 SENIORS DIRECTORY 31

HEALTH AND SUPPORT SERVICES cont.

MEDICAL EQUIPMENT AND SUPPLIES Adaptive Clothing

604-983-3303

For a list of adaptive clothing suppliers call Seniors’ One Stop Information Line at the number above.

Aids to Independent Living (A Canadian Red Cross Society Program) www.redcross.ca 604-709-6600 Provides free loans of equipment including hospital beds and lifts. A financial eligibility test considers both monthly income and savings. An application is needed from your community health occupational therapist or a physiotherapist.

Western Institute for the Deaf and Hard of Hearing www.widhh.ca 604-736-7391 Communication Aids Department and Showroom provides information, a hands-on display and rentals of assistive listening devices, signaling devices, telephone and television devices and TTYs. Offers “Lend-An-Ear” Loaner Hearing Aid program, providing reconditioned hearing aids at nominal cost to individuals.

Also offers a full service hearing clinic including hearing tests, evaluation and sales of new digital hearing aids, and speech reading classes. Employment counselling services also available.

Capilano Community Services Society– Red Cross Health Equipment Loan Program www.capservices.ca 604-988-7115 Lends medical equipment, wheelchairs etc. for up to three months by donation. Depends on availability.

Must have referral from a health care professional stating type and/or size of equipment needed.

Telus Relay Service Assistance www.telus.com 1-800-855-0511 The Telus Relay Service provides specially trained operators to relay conversations by teletypewriter (TTY), Voice Carry Over (VCO) or Hearing Carry Over (HCO). Telus Relay Service offers free local calling.

Registered special needs customers have access to significant long distance savings.

Voice to TTY TTY to Voice TTY to TTY

1-800-855-0511 711 1-800-855-1155

Working with your practitioner to solve unique medical problems.

Compounding is the Art and Science of Creating Personalized Medications

SINCE 1968

32 NORTH SHORE 2017 SENIORS DIRECTORY

604-985-8241 | northmountpharmacy.ca 101-145 East 13th St, NV, NEAR ICBC DRIVERS SERVICES

B26

HOUSING SERVICES HEALTH AND SUPPORT SERVICES cont.

HOUSING FOR SENIORS

Kiwanis Carneby Place

The following is a listing of housing for seniors on the North Shore which rent for less than market value.

BC Housing units rent for 30% of household income; other housing providers have their own criteria for setting rental rates. Separate applications need to be made to each housing provider.

Housing placements are based on a variety of criteria so it is difficult to predict how long an applicant will wait. Different housing providers have different criteria. Some complexes accept those aged 55 on a fixed income, low income or disability pension. Others will only accept persons aged 65 and over.

Call Seniors’ One Stop at 604-983-3303 for a brochure.

For information on assisted living or residential care, please see pages 20-21.

604-984-9166

1215 St. Georges Avenue

Kiwanis Lynn Manor

604-984-9166

2555 Whitely Court

Kiwanis St. Andrews

604-984-9166

1480 St. Andrews Avenue

Kiwanis Towers

604-984-9166

170 West 2nd Street

Lions Manor (Deep Cove)

604-929-9499

4290 Naughton Avenue

Lions Plaza

604-929-9499

800 Apex Avenue

NORTH VANCOUVER

**Manor House

Anavets

(BC Housing Application for subsidy) 145 West 5th Street

604-874-8105

245 East 3rd Street

**Capilano House

604-433-2218

(BC Housing application) 1551 Bridgman Avenue

**Chelsea North

604-433-2218

(BC Housing Application) 121 West 15th Street

**Grant McNeil Place

**Mount Seaview

604-433-2218

YOUR MOVE MADE EASY

604-433-2218

(BC Housing Application) 885 West 16th Street

Quay View Housing

604-984-9321

150 West 2nd Street

**Saint Andrews Place

(BC Housing Application) 202-236 West 1st Street and 203-237 West 2nd Street

604-433-2218

604-433-2218

(BC Housing application) 95 St. Andrews Avenue

Silver Lynn Apartments

604-904-4400

1335 East 27th Street

DOWNSIZE & MOVE WITH PEACE OF MIND

As Home Transition Professionals, we assist seniors and their families through the physical and emotional upheaval of moving.

Please visit our website to learn more.

Call Colleen Smart at 604.922.2458 for a complimentary consultation.

HOME TRANSITIONS FOR SENIORS www.daybreakhometransitions.ca

NORTH SHORE 2017 SENIORS DIRECTORY 33

HOUSING SERVICES cont. **Twin Towers

604-433-2218

(BC Housing application) 172 East 2nd Street

Zajac Norgate House

Kiwanis Terrace 975 21st Street

604-983-6629

**Klahanee Park

1280 West 16th Street

(BC Housing application) 380 Klahanie Court

WEST VANCOUVER

**Libby Lodge

Capilano Towers

604-433-2218

(BC Housing application) 1475 Esquimalt Avenue

Kiwanis Court

604-926-0102

604-433-2218

604-433-2218

(BC Housing application) 1495 Esquimalt Avenue **

604-926-0102

604-433-2218

(BC Housing application) 6645 Nelson Avenue

**Sunnyside Manor

2151 Gordon Avenue

Kiwanis Cypress

604-926-0102

a single application can be used for any/all of these residences.

999 21st Street

Kiwanis Manor

604-926-0102

959 21st Street

Schedule your free design consultation with Caroline Vincent 778.899.0141 • shelfgenie.com 25th, 2018

34 NORTH SHORE 2017 SENIORS DIRECTORY

B28

HEALTH AND HOUSING SERVICES SUPPORT cont. SERVICES cont.

HOUSING PROGRAMS AND SERVICES

Senior Citizen’s Repair Service 604-529-1100 between 1:00 – 4:00 pm: 604-438-6990

Cooperative Housing Federation of BC www.chf.bc.ca 604-879-5111 Members own the cooperative housing development collectively and pay a monthly housing charge for units from the cooperative. An initial share must be purchased. For a list of cooperative developments go to the above website or call Seniors’ One Stop at 604-983-3303.

Home Adaptations for Independence Program (HAFI) www.bchousing.org/housing-assistance 604-433-2218 Financial assistance to help low income seniors and people with disabilities modify their home environment to enable them to continue to live independently. Adaptations include items such as handrails, ramps, walk-in showers, bathtub grab bars and seats. Assistance up to $20,000 in the form of a grant or forgivable loan is available for home owners and landlords/tenants who meet the eligibility requirements.

Provides low cost, minor house repairs and maintenance to seniors and people with a disability living on fixed incomes in their own homes.

Hours: Monday to Friday 9:00 am to noon.

Seniors at Housing Risk Program 604-723-9404 Provides assistance in finding housing for seniors who are homeless or at imminent risk of homelessness.

Program delivered by Hollyburn Family Services.

Seniors Services Society 604-520-6621 www.seniorsservicessociety.ca Provides information on housing options for seniors in the Lower Mainland and outreach support to those seniors who are homeless or at risk of homelessness across the Lower Mainland.

Residential Tenancy Branch www.rto.gov.bc.ca 604-660-1020 A provincial government agency that provides information to landlords and tenants about their rights and responsibilities. The branch also helps to resolve disputes related to tenancy, such as claims for damages to premises, return of security deposits or disputing an eviction notice.

DEBORAH SPICER BA(Hons), SRES®

… Welcoming You ‘Home’ 604-729-6077

Email: dspicer@telus.net www.deborahspicer.com

Thinking of Selling?

It’s your HOME (HOME n. Dwelling-place, residence, retreat, townhouse, penthouse, nest).

But the time has come to move up to the Manor, down to the Studio, out to the country or south to the Hacienda. Whatever shape your HOME takes, I’d welcome the opportunity to put my 28 years of experience to work to get YOU where you want to go … whatever your next HOME might be.

As your REALTOR®, I’ll give you the latest on current listings and recent sales in your area, and an honest assessment of where your HOME fits in today’s market. I’ll advise you on how to showcase your HOME to attract the best price, in a timely manner and with minimum hassle.

I know that HOME means something very special to you. It may be a haven of life long memories, a stepping stone to something more or a goal you feel is now within your reach. Wherever you are in your life plan, let’s talk and discover how best to define your HOME for tomorrow.

WWW.SUTTON.COM

NORTH SHORE 2017 SENIORS DIRECTORY 35

HOUSING SERVICES cont.

Shelter Aid for Elderly Renters (SAFER) www.bchousing.org/housing-assistance 604-433-2218 The SAFER program helps make rents affordable for BC seniors with low or moderate incomes.

SAFER provides direct financial assistance to eligible residents of BC aged 60 or over who pay rent for their homes. You must have lived in BC for the full 12 months immediately preceding your application.

The amount of subsidy you receive depends on the amount of your rent and on your monthly income.

SENIORS’ SUPPORTIVE HOUSING Supportive housing is independent housing with a combination of onsite supports available to residents, including: a private living space, monitoring or emergency response, at least one meal per day, housekeeping, and recreational activities.

A limited amount of support is provided by Vancouver Coastal Health to residents of Anavets, Sunnyside, and Twin Towers where a coordinator facilitates programs such as meals, exercise, mental fitness, podiatry, nursing clinics, support, and information.

Smoke Alarm Program District of North Vancouver: 604-980-7575 City of North Vancouver: 604-980-5021 West Vancouver: 604-925-7370 North Vancouver Programs assess, provide and install smoke alarms and batteries and assess home fire safety for seniors and people with disabilities who own their own homes (renters should talk to their landlords).

Tenant Resource & Advisory Centre (TRAC) www.tenants.bc.ca 604-255-0546 Non-profit which provides information on tenants’ rights in the areas of evictions, repairs, security deposits, rent increases, and arbitration hearings.

PRIVATE SUPPORTIVE HOUSING For a list of private supportive living residences, please contact the Seniors One Stop program at 604-983-3303.

Moving? Trusted Professionals since 1961

Moving the Greater Vancouver community for over 50 years.

CALL FOR A FREE ESTIMATE Three-time Winner N.V. Chamber of Commerce Business Excellence Award

www.edgemontmoving.com

604.984.9101

LICENSED • BONDED • INSURED 1550 Bay Street, North Vancouver

36 NORTH SHORE 2017 SENIORS DIRECTORY

SINCE 1973

INFORMATION HEALTH AND SERVICES SUPPORT SERVICES cont.

BC211 www.bc211.ca

211

Provides multilingual, 24 hour/7 days a week information about community, social and government services in BC, as well as access to the Red Book Online (a searchable database).

BC Health & Seniors Information Line 604-215-4700 Access health and non-health related information on provincial government programs for residents and seniors in B.C.

BC HealthGuide Handbook www.healthlinkbc.ca The BC HealthGuide Handbook answers your questions about common health concerns and includes information on prevention, home treatment, emergencies, when to call a health professional and healthy lifestyle choices.

“Do Not Call List” for Telemarketers

1-866-580-3625

To add your phone number to the “Do Not Call List” for telemarketers, you must call from the phone number you want to register. Call 1-866-580-DNCL (1-866-580-3625). You’ll hear a message confirming that your phone number has been added to the national DNCL.

HealthLink BC www.healthlinkbc.ca

811

Call to talk to a registered nurse, pharmacist or dietitian for help with any health concern, any time of the day or night. Learn when you can treat a problem safely at home, or when you need to see a doctor, or go to the emergency room. The service is available for

those who are deaf or hearing impaired by calling 711, and multilingual translation is also available.

Information North Shore www.nscr.bc.ca

604-985-7138

#201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver Provides drop-in and telephone information and referral to community services on the North Shore and the Lower Mainland. Publishes the Green Book, a directory of North Shore agencies, organizations and services. A wide variety of free brochures are available.

HELPING THE MATURE GENERATION IN TRANSITION Offering…

A customized approach to your real estate needs.

The patience, professionalism & expertise you deserve.

Seniors Real Estate Specialist

Direct: 604-990-6464 Email: gary@garyborn.com Website: www.garyborn.com

NORTH SHORE 2017 SENIORS DIRECTORY 37

HEALTH AND SUPPORT INFORMATION SERVICESSERVICES cont. cont.

Lionsview Seniors Planning Society www.lionsviewseniorsplanning.com 604-985-3852 Acts as a strong voice for seniors on the North Shore through research, planning and education.

Promotes the participation of seniors in the ongoing coordinated planning and delivery of health, social and other activities that affect their quality of life on the North Shore. Lionsview hosts the Services to Seniors Coalition and the Seniors Planning Table for the North Shore. Email: lionsview@telus.net

Nidus Personal Planning Resource Centre & Registry www.nidus.ca

info@nidus.ca

Nidus provides information and assistance with planning for incapacity, end-of-life and other life situations. A Representation Agreement is the only legal document for authorizing someone to make health and personal care decisions on your behalf. It

can also cover routine financial affairs. Nidus also has information about the Enduring Power of Attorney, a common legal document for routine and broader financial and legal affairs. Go to www.nidus.ca > click on My Documents for information on Making and Using your documents. Nidus also operates the Personal Planning Registry – a centralized place to store important information and documents and make available to others who may need to know.

Go to registry.nidus.ca

North Shore Women’s Centre www.northshorewomen.ca 604-984-6009 131 East 2nd Street, North Vancouver Provides confidential, free information and referrals to a variety of services. Has a drop-in centre, a legal clinic, a resource library with resources on topics of interest to women, public access computers, and offers support groups and workshops throughout the year.

MAXIMIZE YOUR WORKOUT

Acupuncture & Acupressure that boost your workout…

• Sports Injuries • Weight Loss • Infertility • Cosmetic • Pain Management

Esther Jeong

Steve Lee

Acupuncture is well known for its effectiveness in reducing most types of pain, We speak English, including sports-related injuries.

Chinese and Korean One of the Best Acupuncture Facilities in B.C.

#106-135 #106-135EE15th 15thSt. St.North NorthVancouver Vancouver www.careplusclinic.com T.T.778-340-1751 778-340-1751 • www.careplusclinic.com 38 NORTH SHORE 2017 SENIORS DIRECTORY

B28

INFORMATION HEALTH AND SERVICES SUPPORT cont.

SERVICES cont.

Seniors’ One Stop Information Line www.nscr.bc.ca 604-983-3303 Provides information about and referral to North Shore services such as health, transportation, housing, financial, legal, recreation, education and volunteer opportunities. Assists with basic forms for pensions, housing, SAFER etc. Hours: Monday to Friday 9:00 am to 4:30 pm. Volunteers are in the office for two to four hours each day, and will return voicemails within one business day if not available.

Service BC Hearing Impaired (TTY): www.servicebc.gov.bc.ca

Service Canada 1-800-622-6232 Hearing Impaired (TTY): 1-800-255-4786 www.servicecanada.gc.ca Callers can inquire about pension benefits, how to apply for the HST/GST credit or a social insurance number, get information about passport applications and taxes, locate their Member of Parliament and get general information about federal government programs and services. (1-800-O-CANADA)

604-660-2421 604-775-0303

Can assist you in contacting a provincial government program, service or person. If the government number you have to call is long distance and within BC, the operator will put you through free of charge.

Hours: Monday to Friday, 7:30 am to 5:00 pm

Maison Senior Living is now open in West Vancouver!

Setting the gold standard for senior living Now open at the corner of Keith Rd and Taylor Way, our beautiful community offers a premium experience with first class amenities, services and staff.

Our Professional Care Team works with our residents to ensure that their every need is met.

We offer two dedicated living options: ASSISTED LIVING

MEMORY CARE

Call today to book your personal tour and stay for lunch, compliments of our Executive Chef !

A Licensed Residential Care community The View Is Good From Here.

Now Open!

NORTH SHORE 2017 SENIORS DIRECTORY 39

B35

LEGAL RESOURCES & PERSONAL SECURITY BC Identification Card (BCID)

604-661-2255

125 East 13th Street, North Vancouver BCID cards are very useful if you are not a driver and do not have a driver’s license.

Take one piece of primary identification and one piece of secondary identification to the Driver’s Licensing Office.

Pay the BCID card fee ($15 for those over 65 and free to those giving up their license) and have your photo taken.

Your new card will be mailed within 4-6 weeks. Valid for 5 years.

BC Securities Commission: InvestRight for Seniors 604-899-6854 www.investright.org or 1-800-373-6393

decisions. It can also help family and friends recognize the warning signs that someone they love is the target of fraud, or dealing with investment losses. Speak to someone in the BCSC Inquiries group, 8:30 am to 4:00 pm, or visit www.InvestRight.org online 24/7.

Consumer Protection BC www.consumerprotectionbc.ca 1-888-564-9963 Offers information and services to help consumers handle unscrupulous business practices. Regulates travel agents, cemeteries and funeral services, debt collection agencies, telemarketing, home inspections and bailiffs.

Hours: Monday to Friday: 8:30 am to 4:30 pm

Through InvestRight, the BC Securities Commission offers independent, unbiased information to help seniors avoid fraud and make informed investment

Providing legal services including: • Wills & Estates • Estate Planning • Real Estate

• Business & Commercial Law • Civil Litigation • Personal Injury & ICBC

Services offered in Italiano, 中文, 200 – 879 Marine Drive North Vancouver ABOVE SHOPPERS DRUG MART

604.984.3646 | www.lakeswhyte.com 40 NORTH SHORE 2017 SENIORS DIRECTORY

“T

B36

LEGAL RESOURCES & PERSONAL SECURITY cont.

CRIME PREVENTION AND COMMUNITY POLICING

North Shore Community Response Network www.bccrns.ca

The Community Policing Centres operate various programs for the residents of the City and District of North Vancouver. These programs include Child ID, Lock Out Auto Crime, Speed Watch, Graffiti Eradication and Citizens’ Crime Watch.

The North Shore CRN is a diverse group of concerned community members and service providers who come together to provide help for adults experiencing, or at risk of experiencing, abuse, neglect and self neglect.

Contact: kari.chambers@bccrns.ca

North Vancouver RCMP Community Policing 604-969-7423

North Shore Women’s Crisis Line (24 Hr.) 604-987-3374

147 East 14th Street, North Vancouver

Office of the Public Guardian & Trustee (financial abuse of vulnerable adults) 604-775-1007

Lower Lonsdale Community Policing Centre 604-969-7464 112 East 3rd Street, North Vancouver

District Crime Prevention Centre 604-990-2342 North Vancouver District Hall, 355 West Queens Road, North Vancouver

Police – West Vancouver Non-emergency number

604-985-1311 604-925-7300

ReAct Adult Protection, VCH 1-877-REACT99 www.vchreact.ca 604-904-6173

ELDER ABUSE RESOURCES If you are being treated badly by someone close to you, you don’t deserve it. You can do something about it.

POLICE EMERGENCY NUMBER

Police – North Vancouver Non-emergency number

911

NON EMERGENCY NUMBERS: Emergency Social Services (after hours) 1-866-660-3194 North Shore Community Resources 604-985-7138

(Mon. to Fri. 9:00 am - 4:30 pm) This program receives reports, provides consultation, and coordinates responses to adults who are abused, neglected or self-neglected. These people may be unable to seek support and assistance on their own due to restraint, physical or mental limitation or illness, disease, injury or other conditions that affect their ability to make decisions about the abuse and neglect.

Referrals to this Program will be responded to in accordance with the Adult Guardianship Act. Referrals may come from professionals or community members. Referral sources are kept confidential. For people with disabilities please contact Community Living BC 604-660-3323 or 1-877-660-2522. If you believe it’s an emergency, please call 911.

24 Hour Service Full Service Provider Locally Owned & Operated Crematorium  Personalized Funerals  Pre-Arranged and Pre Funded Funeral Plans   

The Only Canadian & Family Owned Funeral Service Provider on the North Shore.

“The McKenzie Family” - A Tradition of Trust.

604-926-5121 www.mckenziefuneralservices.com mckenziefuneralservices@telus.net NORTH SHORE 2017 SENIORS DIRECTORY 41

B40 B35

LEGAL RESOURCES & PERSONAL SECURITY cont.

Seniors First BC formerly known as the BC Centre for Elder Advocacy and Support www.bcceas.ca 604-437-1940

Lawyers do not appear in court but can assist in court preparation of civil and family law matters.

An appointment is needed. You qualify if you cannot afford a lawyer or you cannot obtain legal aid.

150 – 900 Howe Street, Vancouver Available 8am-8pm daily (Except Statutory Holidays) Language Interpretation Available 9am-4pm, Monday to Friday (Except Statutory Holidays) TTY (for the deaf): 604-428-3359 Available 9am-4pm, Monday to Friday (Except Statutory Holidays)

Clicklaw www.clicklaw.bc.ca

• Seniors Abuse and Information Line (SAIL) SAIL is a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder abuse prevention.

• Seniors Reaching out to Seniors Program Offers free workshops on elder abuse, powers of attorney, joint bank accounts and representation agreements, frauds and scams, bullying between older adults in communal settings, residential tenancy for older adults and government benefits for older adults.

• Victim Services Program

Provides information, support and referrals to people age 50+ who are victims of abuse, including family and sexual violence.

LEGAL SERVICES Access Pro Bono Society of BC www.accessprobono.ca 604-878-7400 1-877-762-6664 Several North Shore Locations

A website that provides legal information, education, and help for British Columbians.

Dial-A-Law www.dialalaw.org

Lawyer Referral Service

Legal Services Society www.legalaid.bc.ca

604-408-2172

Non-profit organization provides legal information, advice, representation, legal aid services to people with low incomes.

Living Will Living Wills are not recognized legal documents in British Columbia. The BC Government has issued the “My Voice” advanced care planning guide to help seniors define the care they wish to receive.

“My Voice” can be found online or you can contact the Seniors’ One Stop program at 604-983-3303 for a copy.

Helping you transition into your next step in life with ease, expertise and care.

Call Petra at 604.802.4398 petraebner@shaw.ca | www.petraebner.ca 42 NORTH SHORE 2017 SENIORS DIRECTORY

604-687-3221

This service provides the name of a lawyer who will give you an initial interview lasting up to 30 minutes for $25.00 + tax (to establish whether you have a case).

here the He W s i art me o Is H

Petra Ebner

604-687-4680

A library of pre-recorded tapes and on-line resources gives legal information about laws in B.C. Available 24 hours a day, 7 days a week.

B36 B39

LEGAL RESOURCES & PERSONAL SECURITY cont.

North Shore Community Resources Legal Services 604-985-7138

Public Guardian & Trustee www.trustee.bc.ca

#201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver Offers legal information, support, referral and advocacy services for low-income residents of the North Shore.

The Public Trustee’s Office gives information on Power of Attorney, Representation Agreements and Committee of the Estate to people wishing to ensure proper help for those who cannot manage their finances on their own.

North Shore Provincial Court House – Legal Aid 604-980-7000 200 East 23rd Street, North Vancouver Hours of operation: Tuesday - Thursday: 9:00 am - 2:30 pm. No appointment needed. Take all documents to prove financial eligibility. For criminal and family law cases only.

North Shore Women’s Centre Legal Program www.northshorewomen.ca 604-984-6009 131 East 2nd Street, North Vancouver Female family law lawyers provide private legal information and advice consultation for one hour on family law issues (separation, divorce, division of assets/property) for women. Intake necessary. Call for appointment: Mon. to Thurs. 9:30 am - 3:00 pm.

Power of Attorney A Power of Attorney is a legal document. When you give someone Power of Attorney you give him or her legal power to take care of financial and legal matters for you. This might include paying bills, depositing or withdrawing money from your bank account, investing money or selling your house. Power of Attorney does not give the attorney (in this case attorney does not mean lawyer) authority to make decisions about health care. Powers of Attorney are usually drawn up by a lawyer or notary public.

604-775-1007

Seniors First BC formerly known as the BC Centre for Elder Advocacy and Support www.bcceas.ca 604-437-1940 150 – 900 Howe Street, Vancouver Available 8am-8pm daily (Except Statutory Holidays) Language Interpretation Available 9am-4pm, Monday to Friday (Except Statutory Holidays) TTY (for the deaf): 604-428-3359 Available 9am-4pm, Monday to Friday (Except Statutory Holidays)

• Legal Programs

Provide legal advice, advocacy and representation to older adults age 55+ who are not able to access legal help due to low income or other barriers on legal issues involving: residential tenancy, government benefits debt, residential/long term care, discrimination, abuse/neglect, financial exploitation, and guardianship/capacity.

• North Shore Legal Consultations

Legal consultations for seniors are offered without charge by experienced lawyers through Seniors First BC on the 4th Tuesday of every month from 10:00 am to 1:30 pm at the North Shore Community Resources office at Capilano Mall. For an appointment, call 604-688-1927 ext 258.

Dependable Cleaning from the Professionals you can Trust!

Personalized service to meet your individual needs

604.987.4112 northvan-westvan@mollymaid.ca

NORTH SHORE 2017 SENIORS DIRECTORY 43

LEGAL RESOURCES & PERSONAL SECURITY cont.

Silver Harbour Seniors’ Centre Seniors’ Legal Advice & Referral Clinic 604-980-2474 144 East 22nd Street, North Vancouver Free confidential half hour appointment with a lawyer who may give advice and/or referral for more assistance. Thursdays only, by appointment.

UBC Law Student’s Legal Advice Program (at North Shore Neighbourhood House) 604-822-5791 Offers free legal advice to those who cannot afford a lawyer. Eligibility based on income. Help with simple wills and estates, small claims, criminal (no risk of jail), WCB, Social Assistance, Landlord/Tenant, human rights, consumer, E.I., debts. Nothing dealing with real property.

Appointments take place during the school term.

More frequent appointments during the summer. Call for an appointment.

Identification Bracelets can be purchased at drug stores, large department stores or jewelry stores. Can be engraved with the telephone number of the person plus a second contact number.

MedicAlert® Safely Home® 1-855-581-3794 www.medicalert/safelyhome Safely Home, a nation-wide program original developed by the Alzheime Society of Canada, is now available through MedicAlert Foundation Canada.

Personal information and a hotline number are engraved on a MedicAlert bracelet that’s worn by a person with dementia. Should they ever go missing, first responders can quickly indentify them by calling the MedicAlert 24-hour Emergency Hotline.

MONITORING SERVICES For information on the private companies which provide monitoring services, please contact the Seniors’ One Stop program at 604-983-3303.

Canadian Medic Alert Foundation www.medicalert.ca 1-800-668-1507 Supplies necklaces or bracelets with the MedicAlert emblem that will alert health care professionals of your medical condition in the event of an emergency.

Keeps a 24 hour medical record on members for immediate access by doctors, hospitals and ambulance paramedics. Membership is $60/year plus the cost of the medical identification product which start at $39 (one time cost).

Your Safety and Comfort is our Number One Priority

SAFE CARE provides your loved one with the Best Home Care Services: Post Hospital Care Alzheimer Care Palliative Care Respite Care

Mobile Foot Care Live-In Caregiver Personal Care Meal Preparation

Medication Reminder Homemaking Transportation

ICBC Claims Accepted • DVA Provider •

Call 60 for FRE4E-945-5005 -Hom ConsultIn ation e

www.safecarehomesupport.ca

44 NORTH SHORE 2017 SENIORS DIRECTORY

B32

MEAL PROGRAMS & SHOPPING Food Hub – North Shore 604-987-8138 (NS Neighbourhood House)

Vancouver Coastal Health Nutrition Counselling 604-984-5752 press 3

225 East 2nd Street, North Vancouver Provides emergency food aid Wednesdays from 11:30 am to 1:00 pm (except Wednesdays when income assistance cheques are issued). Free soup served at 10:30 am on these days. Proof of residency and low income required.

Nutritional assessment and counselling can be provided by the local health department. Another source of information is HealthLinkBC at 8-1-1.

Harvest Project www.harvestproject.org

Congregate Meal Program “Diners’ Club” 604-904-6483

604-983-9488

1073 Roosevelt Crescent, North Vancouver Provides food, clothing and client care services for those at risk of homelessness. Focus is to work with clients to set goals, direct them to appropriate support services and assist in rebuilding their lives.

Quest Food Exchange www.questoutreach.org

604-566-0110

167A 1st Street East, North Vancouver Quest Food Exchange is a not-for-profit organization that recovers quality surplus food and redistributes it to those in need through not-for-profit grocery markets. Quest partners with local community resources to help clients access healthy, affordable food in a dignified manner, and a safe and welcoming environment.

The Not-For-Profit Grocery Markets are not open to the general public. They are a resource for those needing assistance accessing healthy and affordable food. Clients are referred by a social service agency.

The grocery market model focuses on transitioning individuals from dependence to self-sufficiency.

Monday to Friday: 9:00 am – 4:15 pm

HOT MEALS IN THE COMMUNITY

A three course hot meal is offered at a number of North Vancouver locations on various days of the week at 5:00 pm for only $6.00. A lunch ($4.00) is also served on Wednesdays at 12 noon at Molly Nye House, 940 Lynn Valley Road.

John Braithwaite Community Centre www.jbcc.ca 604-983-6471 145 West 1st Street, North Vancouver Soup and sandwiches served on Wednesdays, and hot meals on Fridays, 11:45 am - 1:00 pm. Cost is $6.30.

North Shore Volunteers for Seniors www.nsvs.ca 604-922-1575 275 21st Street, West Vancouver Tuesday Bridge and Luncheon at 12:00 noon and Wednesday Scrabble and Luncheon at 12:00 noon.

Parkgate Community Centre www.myparkgate.com 604-983-6350 3625 Banff Court, North Vancouver Soup & sandwich Mon. & Wed. 11:30 am - 12:30 pm.

Cost is $8.00/$6.00 for Seniors Centre card holders.

Diner’s Club meals on Tuesday 5:00 - 6:00 pm: $6.00. Call 604-904-6483 the day before to reserve.

Parkgate bus service can also pick up clients free of charge. Request transportation when you reserve.

MEALS ON WHEELS SERVING THE NORTH SHORE

Delivering hot nutritious meals to your loved ones on Mondays, Wednesdays and Fridays. Our smiling volunteers are a reliable presence in the lives of those who want to continue living independently.

Caring for the Community Please call us about our service or visit us on the web

604-922-3414

www.northshoremealsonwheels.org NORTH SHORE 2017 SENIORS DIRECTORY 45

B33

MEAL PROGRAMS & SHOPPING cont.

St. Andrews United Church 604-985-0408 1044 St. Georges Avenue, North Vancouver Free community lunch Thursdays at noon. St. Andrews also has a free community dinner on the Friday (6:00 pm) prior to the distribution of Social Service cheques.

Silver Harbour Seniors’ Activity Centre www.silverharbourcentre.com 604-980-2474 144 East 22nd Street, North Vancouver Full course, hot meal available ($8-10) Mon. to Fri. 11:45 am - 1:00 pm. Soup/sandwiches: 11:30 am - 1:00 pm. Light refreshments available Mon. to Fri. 9:30 am 2:30 pm. Takeout available.

West Vancouver Seniors’ Activity Centre 604-925-7280 695 21st Street, West Vancouver Cafeteria open: Mon, Wed, Fri: 9:00 am - 3:30 pm; Tues and Thurs: from 9:00 am - 7:00 pm (hot food served from 11:30 am – 1:30 pm and 5:00 – 7:00 pm).

Hot lunches everyday: 11:30 am - 1:30 pm Sat/Sun: 10:00 am - 2:00 pm

MEALS AT HOME Meals on Wheels www.northshoremealsonwheels.org 604-922-3414 A volunteer service which delivers meals to ill, disabled, or elderly North Shore residents who are unable to prepare nutritious meals for themselves.

Meals are delivered Mondays, Wednesdays and Fridays between 11:30 am and 1:00 pm.

Office Hours: Mon., Wed., Fri., 8:30 am - 1:00 pm.

Salvation Army: Frozen Meals www.northshoresalvationarmy.com 604-988-7225 105 West 12th Street, North Vancouver Open Monday to Friday from 9:00 am - 5:00 pm.

The cost is $1.00 Soup, $3.50 Casserole, $4.00 Full Meal. Call ahead to order or drop in. Delivery available.

Call Seniors’ One Stop at 604-983-3303 for a list of private companies that deliver.

SHOP BY PHONE Dairyland Foods www.morethanmilk.ca

604-421-4663

Offers a wide variety of products including dairy, coffee/tea, bread, bacon, cookies, soap, organic food and more. Orders taken: Monday to Friday, 8:00 am - 3:00 pm. Delivery once/week depending on neighbourhood.

Stong’s Express www.stongs.com

604-630-3154

Minimum $50 order; delivery charge is $7.99; North Shore deliveries 1:00 – 4:00 pm, 7 days per week.

Bowen Island 1:00 – 4:00 pm Thurs. and Fri. Cut off time for next day delivery is 10:00 pm.

NORTH VANCOUVER DELIVERIES Marketplace IGA

604-985-4431

150 West Esplanade, North Vancouver Orders under $50: delivery charge of $10; Orders over $50 are delivered free. Orders taken: Tuesdays 8:00 10:00 am. Delivery Wednesday.

Providing companionship and in-home care since 2009.

For a complete list of services and a complimentary assessment please call us today.

778-990-8315 PROUDLY CANADIAN

46 NORTH SHORE 2017 SENIORS DIRECTORY

www.daughterforaday.ca

B32

MEAL PROGRAMS & SHOPPING cont.

Queensdale Market

604-987-6644

3030 Lonsdale Avenue, North Vancouver Minimum order: $25. Orders taken: Tuesdays and Wednesdays 9:00 am - noon. Same day delivery.

Shopping 4 Neighbours

604-990-9026

Volunteer will call clients to take orders. Registration required. Shopping done at the Queensdale Market, 3030 Lonsdale Avenue, North Vancouver. Orders taken Tuesday for delivery on Wednesday.

Thrifty Foods Sendial Program www.thriftyfoods.com 1-800-667-8280 845 Marine Drive, North Vancouver To register call the above number or visit the website.

Sendial is a shopping, home delivery service for customers with an age related frailty, medical condition, or permanent or temporary disability preventing them from shopping in-store without assistance.

WEST VANCOUVER DELIVERIES Marketplace IGA

604-913-3056

Minimum $35 order for free delivery. Orders taken: Monday & Wednesday 8:30 - 11:00 am. Next day delivery.

SHOPPING DISCOUNTS FOR SENIORS Many businesses offer discounts to seniors. For more information, please contact the Seniors’ One Stop program at 604-983-3303.

SHOPPING PROGRAMS Capilano Community Services Society – Seniors’ Hub, North Vancouver www.capservices.ca 604-988-7115 • Grocery shopping is done in combination with other programs such as walking program, neighbourhood coffee groups, or medical appointments • “Shopping with Doris” – North Van clients who need an escort are accompanied door to door for grocery shopping. Tuesday, 1:00 - 2:30 pm.

Monday: mall shop & walk 1:00 - 2:30 pm Wednesday: mall shop & walk 10:30 am - 12:00 pm

HandyDART

604-575-6600

Those registered with HandyDART may call and make a booking for a trip to a grocery store. Clients must arrange for the store to deliver groceries. HandyDART allows two bags per person. Drivers do not carry bags.

North Shore Volunteers for Seniors www.nsvs.ca 604-922-1575 One-to-one volunteers may accompany seniors for light shopping and social visitation.

Parkgate Community Centre Seymour Access Bus 604-983-6373 The Access Bus travels every second Friday from Parkgate Community Centre to Lynn Valley Mall picking up seniors from bus stops on a designated route. Volunteers are on board to assist with bags and walkers. Small fee for service.

Connecting Community.

Sharing Knowledge.

Inspiring Stories.

Books eBooks DVDs Talking Books Home Library Services Free Programs Technology Assistance & more!

Lynn Valley Library

1277 Lynn Valley Rd. 604-984-0286

Parkgate Library 3675 Banff Crt. 604-929-3727

Capilano Library

3045 Highland Blvd.

604-987-4471

www.nvdpl.ca NORTH SHORE 2017 SENIORS DIRECTORY 47

B38

SOCIAL, EDUCATION & RECREATION PROGRAMS Capilano Mall Walking Club 604-983-9976 Mon, Wed, Fri 8:30 am. Meet in middle of food court.

Community Integration Services Society www.gociss.org 604-986-1511 Provides community based programs for developmentally disadvantaged people 45 years or older. Participants are integrated both socially and physically through recreation, leisure, education and vocational opportunities.

ElderCollege www.nseldercollege.org

778-246-6737

ElderCollege, a not-for-profit society, offers affordable, intellectually stimulating, general interest courses in a broad range of topics. From archaeology to zoology and everything in between, our courses emphasize learning for enjoyment. With locations across the North Shore, lifelong learners enjoy a rich selection of classes in the Spring and Fall. Full details are on our website or call for more information. Come learn with us!

Elderhostel www.roadscholar.org

1-800-454-5768

A not-for-profit educational organization which offers more than 5,500 educational tours in 150 countries.

Alongside local and renowned experts, experience indepth learning opportunities, from cultural tours and study cruises to walking, biking and more.

L.I.N.K.S. for Healthy Living 604-925-7289 Matches older isolated adults with volunteers who assist with transportation and recreational options, the registration process, and the initial stages of participation until they gain confidence to “Live Independently and Keep Social.”

North Shore Connexions – The Summit www.nsconnexions.org 604-904-0842 The Summit program provides leisure programs for seniors with developmental disabilities. The program focuses on accessibility and integration in the community. Programs are run at various seniors’ centres in North and West Vancouver. Conversation groups, fitness programs, and sing-alongs are offered.

All seniors from the community are welcome to access the Summit Drop-In Centre. Seniors that would like to participate in adaptive programming, focused on socialization rather than skills, please call for a program guide. Senior volunteers are welcome.

North Shore Keep Well Society www.keepwellsociety.ca 604-988-7115 ext. 27 These free programs for seniors take place weekly in various locations. Activities include mild exercises, blood pressure monitoring, massage (shoulder, hand and foot), nutrition counseling, medication awareness, speakers and social events. Call the above number for program times across the North Shore.

North Shore Multicultural Society www.nsms.ca 604-988-2931 Offers various programs and services for immigrant seniors. Government sponsored (free): English language program for adults (Mosaic/NSMS), Seniors’ Social Club (Farsi & Mandarin) and Seniors’ Bridging Program and low-cost fee for service English language classes. We provide information, orientation and referral services in Farsi, Korean, Tagalog, Mandarin and Cantonese. Immigrant seniors programs and services are available throughout the year. For information about current programs please contact our office.

JOIN US FOR OUR

SENIORS PROGRAMS Silver Harbour offers over 70 programs and services for local seniors.

Let us help you keep fit, expand your mind, develop your creativity, and enjoy life.

supporting and encouraging the well-being of adults 55 plus

144 East 22nd St, N Van • 604-980-2474 • silverharbourcentre.com 48 NORTH SHORE 2017 SENIORS DIRECTORY

B39

SOCIAL, EDUCATION & RECREATION PROGRAMS cont.

Simon Fraser University – Liberal Arts and Adults 55+ Program www.sfu.ca/seniors 778-782-8000 The SFU Seniors Program offers low-cost, academic, intellectually stimulating non-credit courses to lifelong learners 55+ at the university’s downtown Harbour Centre campus. Courses are offered three times per year, beginning in January, May, and September.

Seniors are encouraged to visit the website or call for more information and for current locations.

RECREATION CENTRES & FACILITIES North Vancouver Recreation & Culture Commission www.nvrc.ca All Enquiries 604-987-7529 Recreation Information in Farsi 604-983-6416 NORTH VANCOUVER

LIBRARY – HOME SERVICE

• Delbrook Community Recreation Centre

North Vancouver City Library 604-998-3450

• Harry Jerome Community Recreation Centre

Personal delivery of books and taped books to homebound City residents.

North Vancouver District Public Library 604-990-5800 Local 8124 (Home Library Service) Local 8125 (Talking Books) Provides personalized library services, with selection of books and audiobooks to homebound people throughout the District. Also hosts library afternoons in care facilities and seniors’ complexes. Delivers books monthly. Also selects and delivers talking books for those who require this service.

West Vancouver Memorial Library 604-925-7400 Library Home Service selects and delivers talking books and library materials to homebound residents and care facilities in the District of West Vancouver.

600 West Queens Road

123 East 23rd Street

• John Braithwaite Community Centre 145 West 1st Street

• Karen Magnussen Community Recreation Centre 2300 Kirkstone Road

• North Shore Neighbourhood House 225 East 2nd Street

• Parkgate Community Centre 3625 Banff Court

• Ron Andrews Community Recreation Centre 931 Lytton Street

• William Griffin Community Recreation Centre 851 West Queens Road (closed until spring of 2017 will reopen as Delbrook Community Recreation Centre)

Meet friends & stay active at NVRC • Fitness Centre • AquaFit, Yoga, Zumba • Swimming & Skating • Dance, Pottery, Painting, Quilting • Bus Trips, Lunches, Walking Groups and more!

nvrc.ca

604.987.PLAY (7529)

NORTH SHORE 2017 SENIORS DIRECTORY 49

B44

SOCIAL, EDUCATION & RECREATION PROGRAMS cont.

WEST VANCOUVER • Ambleside Par 3

604-922-3818

1201 Marine Drive

• Aquatic Centre

604-925-7210

2121 Marine Drive

• Arena

604-921-7353 604-925-7280

John Braithwaite Community Centre www.jbcc.ca 604-983-6471

786 22nd Street

• Gleneagles Community Centre 604-921-2100 6262 Marine Drive 6190 Marine Drive

• Seniors’ Activity Centre 695 21st Street

• West Van Community Centre 2121 Marine Drive 604-925-7270 Royal Canadian Legion Provides socialization for veterans, their immediate families and friends.

• Lynn Valley (#114)

Capilano Community Services Society – Seniors’ Hub www.capservices.ca 604-988-7115 600 West Queens Road, North Vancouver Serves mainly isolated, lonely or partially impaired seniors, especially those with limited resources.

Programs include: a telefriend service, a monthly social, rides for North Vancouver seniors in upper and lower Capilano to medical appointments, outings and Grocery Shop Program, community coffee groups and mall shop and walking programs.

604-925-7250

• Gleneagles Golf Course

SENIORS’ CENTRES / SENIORS’ OUTREACH

604-987-2050

1630 Lynn Valley Road, NV

• North Vancouver (#118) #118 - 123 West 15th Street, NV

Lounge: 604-985-1115 Office: 604-988-3712

• West Vancouver (#60) 580 18th Street, WV Lounge: 604-922-1920 Office: 604-922-3587

145 West 1st Street, North Vancouver This community centre offers a wide variety of community programs, social, health and wellness programs for newly retired and active seniors. In addition, the Seniors Centre at JBCC (no membership fee required) offers programming such as the Men’s Club, Osteo-Fit, Golden Circle (slower paced program) and bus trips. See the North Shore Neighbourhood House listing for their partnered programs.

Lynn Valley Services Society at Mollie Nye House 604-987-5820 940 Lynn Valley Road, North Vancouver Offers a range of activities including tai chi, arts and crafts, table games, music and much more. Also offers information on seniors services.

Membership fee is $20 per year, (Jan. 1 - Dec. 31).

Age 55+.

GUIDANCE WELL-BEING EVERY DAY COUNTS is a FREE program that helps patients facing serious illness and their families realize their best quality of life. This 3-prong approach includes Guidance sessions to answer your questions on a variety of important topics, Well-being classes in yoga, relaxation, pole walking, music therapy and Beautiful You and Support through counselling. It is a progressive and flexible program designed to meet the specific needs of patients and their caregivers.

For more information please contact: Liina McNeil, Program Coordinator everydaycounts@vch.ca l 604-363-0961 l northshorehospicepalliative.com 50 NORTH SHORE 2017 SENIORS DIRECTORY

SUPPORT

Supporting the Every Day Counts Program In collaboration with Vancouver Coastal Health.

B45

SOCIAL, EDUCATION & RECREATION PROGRAMS cont.

North Shore Neighbourhood House www.nsnh.bc.ca 604-987-8138

West Vancouver Seniors’ Activity Centre www.westvancouver.ca/seniors 604-925-7280

225 East 2nd Street, North Vancouver Seniors services and activities such as Keep Well, bus trips, peer counselling, social programs, special events and a walking group are offered. NSNH also provides income tax preparation. See John Braithwaite Community Centre listing for their partnered programs.

695 21st Street, West Vancouver Recreational, social and support services. A wide variety of programs and outings are offered year round.

Offers “Keeping Connected” program designed for frail and isolated seniors. Serves hot lunches and dinners in the cafeteria. Membership fee $36 per year, age 55+.

A large number of brochures highlighting seniors’ services can be found in brochure racks in the foyer at the North entrance to the centre.

North Shore Volunteers for Seniors www.nsvs.ca 604-922-1575 275 21st Street, West Vancouver Activities for seniors interested in socializing, exercising body and mind in an informal setting. Programs include chair exercises and chair yoga, nordic and regular walking groups, computer savvy program, Iranian Seniors group, lunch and bridge/scrabble, and special events trips.

TELEFRIEND AND VISITOR PROGRAMS Capilano Community Services Society – Seniors’ Hub (North Van) 604-988-7115

Parkgate Community Centre www.myparkgate.com 604-983-6350

Volunteers provide a telefriend service to lonely or isolated seniors, who share mutual interests and concerns and check on their well-being.

3625 Banff Court, North Vancouver Provides a variety of programs and services including instructional learning, physical activity, drop-in social and interest group activities, special events and bus trips.

A large selection of brochures highlighting services for seniors can be found in the hallway in the seniors area of the centre. Age 55+. Membership $30 per year.

North Shore Volunteers for Seniors 604-922-1575 The One-on-One Visiting Program is designed for frail isolated seniors who still live independently in their own homes. Volunteers provide companionship as well as consistency through regular visits.

Silver Harbour Seniors’ Activity Centre www.silverharbourcentre.com 604-980-2474

Special Services Society (West Van) 604-925-7281

144 East 22nd Street, North Vancouver Recreational programs and helpful services. Includes fitness, arts, games, languages, computers, trips, events, seminars and more. Also hot lunches Monday to Friday, legal clinic, income tax clinic, and transportation. Membership fee is $30 per year (Apr. 1 - Mar. 31). Age 55+.

Senior volunteers make a friendly phone call to lonely or isolated seniors to provide friendship and check on their well-being.

We take time to care for you.

Elderberry’s patient and understanding staff will put you at ease with our non-clinical approach to senior support.

Companionship Transportation Gardening

Need help in other ways? We offer many different services customized to your needs - just ask us.

We help make life more manageable and moments more pleasurable.

Call today for your free consultation.

Janice Fletcher 604-992-8072

•

www.elderberryseniors.ca NORTH SHORE 2017 SENIORS DIRECTORY 51

B46 B41

TRANSPORTATION Bus Pass Program www.buspass.gov.bc.ca

Drivers’ Licenses

Call Enquiry BC at 604-660-2421 and ask to be connected to the Bus Pass Program.

Eligible persons can buy a yearly bus pass Compass Card for $45. The bus pass allows travel without additional cost on local transit systems. The bus pass is valid from January 1 – December 31. (Fee not prorated) To be eligible, you must meet one of the following criteria: • Receiving Federal Guaranteed Income Supplement (GIS), or the Federal Allowance, or the Allowance for the Survivor; • Over 65 years of age and would qualify for GIS but does not meet the Canadian 10 year residency requirement; • 60 – 64 years of age and someone in your family unit is a Person with Disability (PWD) receiving assistance from the Ministry; • 60 – 64 years of age and receiving Income Assistance from the Province of British Columbia.

The pass is not valid for HandyDART.

125 East 13th Street, North Vancouver If you are 65 years or older there are reduced fees for driver’s license renewals and road tests. All drivers 80 years of age and older are required to have a medical exam and submit a medical report every two years.

The report form will be mailed to your home. The required medical exam is not covered by MSP.

CNIB (Canadian National Institute for the Blind) www.cnib.ca 604-431-2121 Individuals registered with CNIB as legally blind may carry a CNIB National Identification Card/Compass Card that allows the holder to travel free on public transit in BC. If the sight impaired person also has a HandyCard their guide also travels free on transit.

Cardholders are also eligible for reduced fares on BC Ferries, Air Canada (domestic), and some coachlines.

To obtain an application call the above number and submit the form along with a colour passport size photo to the regional CNIB office. It will take approximately 7-10 days to process the application.

There is no charge to obtain the pass.

Compass Card Seniors aged 65+ qualify for discounted fares through the Compass Card program. The Concession Compass Cards are purchased through Compass retailers (London Drugs, Shoppers, Save on Foods, Safeway, Mac’s, 7-11). There is an initial fee of $6 for the card.

Once the card is purchased, you select either a monthly pass ($52), day pass ($7.50), or dollar value to the card. If you load up a dollar value, as you use the card, the appropriate Concession fare will be deducted. You can then reload the value as required.

Remember when you start and end your trip to tap your card at the card reader.

52 NORTH SHORE 2017 SENIORS DIRECTORY

604-661-2800 1-800-663-3051

HandyCard (Translink Accessible Transit Program) 778-452-2860 You must have a permanent physical or cognitive disability that prevents you from using the public transit system without assistance. Your HandyCard entitles you to concession fares on the Bus, SkyTrain, SeaBus, West Van Transit and West Coast Express.

You can use an orange Compass Card to pay for travel. An attendant who accompanies and assists a HandyCard holder may travel free on any part of the Regional Transportation Network.

HandyDART

604-575-6600

Transportation for disabled persons who are unable to use public transit without assistance. To register, book or confirm trips, call the above number.

A doctor’s or therapist’s signature is required. Service is primarily used for work, medical appointments and education but can also be used for recreational and shopping trips on a first come first served basis.

Two types of service are offered: Subscription Trips (regularly recurring) and Casual Trips.

Visitors to Greater Vancouver may also apply for temporary use of HandyDART during their visit.

North Shore Seniors Rideline 604-345-9626 Silver Harbour Centre drivers provide North Shore seniors with rides to a variety of appointments and activities on and off the North Shore. Fees start at $10.00 for a roundtrip and can be reduced or waived.

Parking Permit for People with Disabilities (SPARC) www.sparc.bc.ca 604-718-7744 The permit costs $20.00 for 3 years and applies to the holder. It can be used in any car that the holder drives or is driven in.

Hours: Mon. to Fri. 9:00 am - 4:30 pm.

Seniors’ Go Bus (NV) 778-230-1852 www.silverharbourcentre.com The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores and pharmacies, and more in North Vancouver. The Go Bus travels various circuits based on ridership.

B46 B42 B47

TRANSPORTATION cont.

Seniors’ Shuttle Bus (WV)

604-925-7280

The Shuttle Bus drivers assist riders getting on and off the bus, and carrying their groceries to their door if needed. The local service from Park Royal to Dundarave is offered by donation on a scheduled route.

Taxi Saver Coupons

778-953-3680

Designed to supplement HandyDART services, persons with a HandyCard can purchase books of taxi tickets worth $50 for $25. Payments should be mailed to: Coast Mountain Bus Company 700-287 Nelson’s Court, New Westminster V3L 0E7 (Write Taxi Savers on the envelope.) You are allowed to buy 2 booklets of coupons per month. Payment by cheque or money order or in person at Stadium Station only.

NORTH SHORE PUBLIC TRANSIT INFORMATION Translink www.translink.ca

604-953-3333

VOLUNTEER DRIVERS Capilano Community Services Society – Seniors’ Hub 604-988-7115 The Seniors’ Hub provides accompanied transportation to medical appointments for seniors who need an escort. Primarily for seniors who are isolated or partially impaired and cannot use other means of transportation. Minimum 48 hours notice is required.

North Shore Better at Home Program 604-985-7138 Volunteer drivers provide seniors with transportation to and from shopping, appointments, and other destinations. Fees are based on client’s income and ability to pay.

Special Services Society

604-925-7281

Volunteers provide transportation to medical, dental appointments for frail West Vancouver seniors. Four business days notice is required.

Volunteer Cancer Drivers Society 604-515-5400

6:30 am - 11:30 pm daily

West Vancouver Blue Bus 604-985-7777 ext. 2 www.westvancouver.ca Information hours: 5:00 am - 8:30 pm.

FARE REDUCTIONS Airlines

Volunteers provide free, round-trip door-to-door transportation to patients throughout diagnosis, treatment and follow-up care. A caregiver may accompany you and generally, drivers can accommodate walkers and wheelchairs. Once you have received your referral and know the dates and times of upcoming appointments, you, a family member or a caregiver can call the dispatch office.

Ask the carrier if a discount applies.

BC Ferries www.bcferries.com

1-888-223-3779

Seniors pay 50% off regular fares Monday to Thursday, except statutory holidays. This applies to passenger fares only, not payment for a car. Proof of age is required. Discount fares are available for residents of BC who have a permanent disability, by application to BC Ferries for a Disabled Status Identification Card (DSI).

Greyhound www.greyhound.ca

604-683-8133 1-800-661-8747

A 20% discount is available to those 62 years and over, or buy one regular senior fare ticket, at least 3 days in advance, and save 30% on up to two companions. Wheelchair accessible coaches also available.

Via Rail www.viarail.ca

1-888-842-7245

Fare reduction of approximately 35% for those 60+. As reduced fares are limited, best to book well in advance.

NORTH SHORE 2017 SENIORS DIRECTORY 53

Transportation Serv PANORAMA

AMBLESIDE

DELBROOK

QUEENS RD W.

PEMBERTON HEIGHTS

MARINE DR

UPPER LONSDALE

4

CAPILANO

VA N

CO

UV

ER

5

Volunteers provide frail West Vancouver seniors with rides to and from doctor and dentist appointments.

West Vancouver Keeping Connected Bus 604-925-7211 Provides door to door transportation to the West Vancouver Community Centre for program attendance only.

West Vancouver Seniors’ Activity Centre Shuttle Bus in partnership with Amica 604-925-7280 The Shuttle Bus drivers assist riders getting on and off the bus, and carrying their groceries to their door if needed. The local service from Park Royal to Dundarave is offered by donation on a scheduled route.

Capilano Community Services Seniors’ Hub 604-988-7115 A shuttle bus takes seniors to shopping, social activities, and seasonal events. Volunteer drivers provide rides for isolated or disabled seniors to and from medical appointments.

Registration is required.

54 NORTH SHORE 2017 SENIORS DIRECTORY

CENTRAL LONSDALE

KEITH RD

TO

Special Services Society 604-925-7281

UPPER CAPILANO

TAYLOR WAY

6

SENTINEL HILL 15 ST

21 ST

DUNDARAVE

CAPILANO RD

R CAPILANO RIVE

WEST VANCOUVER

BRITISH PROPERTIES

LOWER LONSDALE

Silver Harbour Seniors’ Go Bus 778-230-1852 The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores, pharmacies, and more in North Vancouver. The Go Bus travels various circuits based on ridership.

Seymour Access Bus 604-983-6373 The Access Bus travels every second Friday from Parkgate Community Centre to Lynn Valley Mall picking up seniors from bus stops on a designated route. Volunteers are on board to assist with bags and walkers. Small fee for service.

North Shore Better at Home 604-985-7138 Volunteer drivers provide seniors with transportation to and from shopping, appointments and other destinations. Fees are based on client’s income and ability to pay.

Services for Seniors NORTH VANCOUVER

1 Parkgate Community Centre 2 Lynn Valley Shopping Centre 3 Lions Gate Hospital 4 Capilano Mall / Seniors’ One Stop 5 Park Royal Shopping Centre

VA LLE

YR

D

6 West Vancouver Community Centre

LOWER LONSDALE

3

K EE CR LY NN

YLYR LE VA L

13 ST E.

RIVERSIDE EAST SEYMOUR HEIGHTS

NORTHLANDS 1 PARKGATE MT. SEYMOUR PARKWAY

WINDRIDGE

QUEENSBURY

INDIAN RIVER

DEEP COVE RD

KEITH RD

2 MT. SEYMOUR RD

CENTRAL LONSDALE

BLUERIDGE

RIVER SEYMOUR

29 ST E.

LYNN VALLEY

MTN. HWY

UPPER LONSDALE

CARISBROOKE LY NN

S RD W.

LONSDALE AVE.

NDN

DELBROOK

DEEP COVE

WINDSOR PARK DOLLARTON HWY

DOLLARTON

MAPLEWOOD

TO VANCOUVER/BURNABY

North Shore Seniors Rideline 604-345-9626

Volunteer Cancer Drivers Society 604-515-5400

Silver Harbour Centre drivers provide North Shore seniors with rides to a variety of destinations on and off the North Shore.

Fees start at $10 for a round trip and can be reduced or waived.

Volunteers provide free, round-trip door-todoor transportation to patients throughout diagnosis, treatment and follow-up care. A caregiver may accompany you and generally, drivers can accommodate walkers and wheelchairs. Once you have received your referral and know the dates and times of upcoming appointments, you, a family member or a caregiver can call the dispatch office.

For more information about these services please call

Seniors’ One Stop 604-983-3303 | SOSVolunteer@nscr.bc.ca NORTH SHORE 2017 SENIORS DIRECTORY 55

B43

VOLUNTEER OPPORTUNITIES Capilano Community Services Society – Seniors’ Hub 604-988-7115

North Shore Stroke Recovery Centre 778-340-5803

Volunteers are needed to drive, escort and help seniors with shopping, act as telefriends, help with monthly socials, coffee groups and office work.

Congregate Meal Program – Diners’ Club 604-904-6483

Volunteers are needed to assist members into and out of the centre from their transportation, prepare and serve beverages, participate in games, socialize, present or lead discussions of interest to the members, support speech development, and assist with administrative tasks.

Dinners are at various locations on the North Shore.

Volunteers are needed to serve meals and to assist with cleanup.

North Shore Volunteers for Seniors 604-922-1575

North Shore Keep Well Society 604-988-7115 ext. 27 Programs held at various locations in North and West Vancouver. Volunteers are needed to work at registration desks; massage shoulders, hands and feet (training provided); take blood pressure (health background required); and provide nutritional and pharmacy consultations.

Lynn Valley Services Society at Mollie Nye House 604-987-5820 A range of opportunities are available: reception and clerical work; garden work; writing/editing for the Newsletter, as well as other ongoing and event positions.

Meals on Wheels

604-922-3414

Volunteers are needed to pick up food, assemble and package meal trays, and deliver the meals.

North Shore Better at Home Program 604-985-7138 Volunteers are needed to assist clients by providing transportation, assisting with grocery shopping, doing minor home repairs or helping with yard work.

North Shore Neighbourhood House and John Braithwaite Community Centre 604-983-6478 Volunteers support Seniors, Family and Recreational programs at both locations, and opportunities range from bus driving/tour guide to kitchen help to tutoring.

Volunteers are needed to assist with drop-in centre programs. Friendly visitors are also needed to visit frail seniors living at home, to take walks, shop and socialize.

Parkgate Community Centre 604-983-6385 Volunteer opportunities at Parkgate Community Centre vary depending on each volunteer’s interests, skills, experiences and availability. The Volunteer Coordinator works with volunteers to develop meaningful, impactful placements.

Silver Harbour Seniors’ Activity Centre 604-980-2474 Silver Harbour offers a wide range of volunteer opportunities for all ages. Positions include program instructors, kitchen volunteers, building and garden maintenance, driving and more.

Special Services Society

604-925-7281

(located at West Vancouver Seniors’ Activity Centre) Volunteer opportunities include driving to medical/ dental appointments and being a telefriend.

Vancouver Coastal Health

604-984-5929

Volunteers are needed to support patients/residents/ clients within Lions Gate Hospital, Residential Care Facilities, Assisted Living Residences and community programs. Contact Volunteer Resources at the above number or e-mail nsvolunteer@vch.ca

Volunteer Cancer Drivers Society 604-515-5400 Volunteers are needed to provide door-to-door transportation for cancer patients.

Volunteer North Shore

604-985-7138

North Shore Seniors Peer Support 604-983-6490

Helps find volunteers for organizations and helps people find volunteer positions.

Mature volunteers receive training to support individual seniors in times of challenge, also to provide resource information, and encourage community connections. Requirements: good listener, attendance in training and support meetings, appreciates that with peer support there is a special bond of trust.

Languages other than English are welcome.

West Vancouver Seniors’ Activity Centre 604-925-7280

56 NORTH SHORE 2017 SENIORS DIRECTORY

Opportunities include volunteering to work in the cafeteria, instructors for centre programs, drivers with a class 4 license, help with special events and to work with groups. Call the Volunteer Coordinator at the above number.

INDEX A

Access Pro Bono Society of BC, 604-878-7400 Access to Home Support Services, 604-986-7111 Adaptive Clothing, 604-983-3303 Adult Day Programs Aids to Independent Living, 604-709-6600 Alano Club of the North Shore, 604-987-4141 Alcohol and Drug Addiction Program, 604-982-5616 Alcohol and Drug Information and Referral Service, 604-660-9382 Allowance / Allowance for Survivor, 1-800-277-9914 Alzheimer Society of BC Resource Centre, 604-984-8348 Ambleside Par 3, 604-922-3818 Ambulance Service, 604-872-5151 Anavets, 604-874-8105 Aquatic Centre, 604-925-7210 Arena, 604-925-7250 Arthritis Answers Line, 604-875-5051 Arthritis Society, 604-714-5550 Assisted Living Avalon Women’s Centre, 604-913-0477

42 18 32 19 32 25 25 25 11 26 50 10, 26 33 50 50 26 26 20 25

B

Bathing Program, 604-904-3550 20 BC211 37 BC Ambulance Service, 604-872-5151 26 BC Balance & Dizziness Disorders Society, 604-878-8383 27 BC Bereavement Helpline (BCBH), 604-738-9950 27 BC Emergency Health Services (BCEHS) 27 BC Ferries, 1-888-223-3779 53 BC Health & Seniors Info Line, 604-215-4700 37 BC HealthGuide Handbook 37 BC Identification Card (BCID), 604-215-4700 40 BC Income Assistance for Seniors not receiving Old Age Security, 604-660-2421 13 BC Sales Tax Credit, 1-800-959-8281 13 BC Securities Commission, 604-899-6854 40 BC Seniors Home Renovation Tax Credit, 1-800-959-8281 13 BC Services Card 16 BC Vital Statistics 10 Better at Home Program, 604-985-7138 27, 53, 54, 56 Bus Pass, 604-660-2421 52

C

Canada Pension Plan, 1-800-277-9914 Canada Post, 1-866-607-6301 Canada Revenue Agency, 1-800-959-8281 Canadian Cancer Society, 1-888-939-3333 Canadian Hard of Hearing Association, 604-926-5222 Canadian Medic Alert Foundation, 1-800-668-1507

11 10 10 14, 28 28 44

Canadian Mental Health Association (CMHA), 604-987-6959 27 Canadian National Institute for the Blind (CNIB), 604-431-2121 27, 52 Cancer Connection, 1-888-939-3333 28 Capilano Care Centre, 604-926-6856 22 Capilano Community Services Society — Red Cross Loan, 604-988-7115 32 Capilano Community Services Society —Seniors’ Hub, 604-988-7115 47, 50, 51, 53, 54, 56 Capilano House, 604-433-2218 33 Capilano Mall Walking Club, 604-983-9976 48 Capilano Medical Clinic, 604-988-3443 15 Capilano Towers, 604-433-2218 34 Caregiver Support Program, 604-982-3320 30 Caulfeild Village Medical Clinic, 604-922-1544 15 Cedar Garden Assisted Living, 604-904-6409 20 Cedarview Lodge, 604-904-6400 19, 22 Central Community Health Centre, 604-983-6700 25 Chelsea North, 604-433-2218 33 Chronic Disease Education Centre, 604-984-5752 25 Chronic Disease Self Management, 604-940-1273 31 Churchill House, 604-904-1199 20 Clicklaw 42 Clinical Counsellors, 1-800-909-6303 30 Coast Mountain Bus (Translink), 604-953-3333 53 Community Bathing Program, 604-904-3550 20 Community Health Centres 25 Community Integration Services Society, 604-986-1511 48 Companioning Community Care Program, 604-985-8713 30 Compass Card 52 Compassionate Care Benefit, 1-800-206-7218 11 Congregate Meal Program “Diner’s Club,” 604-904-6483 45, 56 Consumer Protection BC, 1-888-564-9963 40 Cooperative Housing Federation, 604-879-5111 35 Counselling and Support Services 28 Credit Counselling Society, 604-527-8999 14 Crime Prevention & Community Policing 41 Crime Stoppers, 1-800-222-8477 10

D

Dairyland Foods, 604-421-4663 Delbrook Recreation Centre Dial-a-Law, 604-687-4680 Dietitian, 604-983-6700 or 8-1-1 Disability Tax Credit, 1-800-959-8281 Disabled Parking Permit (SPARC), 604-718-7744 Discharge Planning (LGH) District Crime Prevention Centre, 604-990-2342 Do Not Call List, 1-866-580-3625 Drivers’ Licenses, 604-661-2800

46 49 42 25 12 52 17 41 37 52

NORTH SHORE 2017 SENIORS DIRECTORY 57

INDEX cont.

E

Elder Abuse Resources ElderCollege, 778-246-6737 Elderhostel, 1-800-454-5768 Emergency Department (LGH), 604-984-5799 Emergency Department Social Worker (LGH), 604-984-5855 Emergency Natural Gas Leaks, 1-800-663-9911 Emergency Social Services (after hours), 1-833-660-3194 Employment Insurance Benefits, 1-800-206-7218 Evergreen House, 604-988-3131 Every Day Counts, 604-363-0961 Eye Deal, 604-925-7280

F

Family Caregiver Tax Credit, 1-800-959-8281 Family Services of the North Shore, 604-988-5281 Fare Reductions Fire — Non-Emergency First Link® Dementia Helpline, 604-681-8651, 1-800-936-6033 Food Hub, North Shore, 604-987-8138 Fortis Gas/Natural Gas Leaks, 1-800-663-9911 Fuel Tax Rebate, 1-877-388-4440

G

Gleneagles Community Centre, 604-921-2100 Gleneagles Golf Course, 604-921-7353 GST / HST Tax Credit, 1-800-959-1953 Grant McNeil Place, 604-433-2218 Greyhound, 604-683-8133 Grief Recovery, 604-696-1060 Guaranteed Income Supplement (GIS), 1-800-277-9914

H

HandyCard, 778-452-2860 HandyDART, 604-575-6600 Hard of Hearing Association, NS Branch, 604-926-5222 Harry Jerome Recreation Centre Harvest Project, 604-983-9488 HealthLink BC, 811 Health & Home Care Society of BC, 604-327-9525 Health Insurance BC High Needs Clinic, 604-984-3777 Hollyburn Family Services, 604-987-8211 Home Adaptations for Independence, 604-433-2218 Home Care Nursing, 604-983-6700 Home Owner Grant, 1-888-355-2700 Home Rehabilitation Services, 604-986-7111 Home Repair Services, 604-529-1100 Home & Community Care Services, 604-986-7111 58 NORTH SHORE 2017 SENIORS DIRECTORY

41 48 48 17 17 10 41 12 22 23 27 11 30 53 10 27 45 10 13 50 50 12 33 53 31 11 52 47, 52 28 49 45 16, 37 20 10 15 35 35 18 13 19 35 10, 18

Home Support Services, 604-986-7111 Hot Meals in the Community Housing for Seniors

I

ICBC Driver Discount, 604-661-2800 Identification Bracelets Immunization Income Tax Clinics, 604-985-7138 Indigent Burial Services, 604-660-1156 Information North Shore, 604-985-7138 Inglewood Care Centre, 604-922-9394

J

John Braithwaite Community Centre, 604-982-8300

K

Karen Magnussen Recreation Centre Keep Well Programs, 604-988-7115 ext.27 Kiwanis Care Centre, 604-924-8300 Kiwanis Carneby Place, 604-984-9166 Kiwanis Court, 604-926-0102 Kiwanis Cypress, 604-926-0102 Kiwanis Lynn Manor, 604-984-9166 Kiwanis Manor, 604-926-0102 Kiwanis Manor Assisted Living, 604-913-9083 Kiwanis St. Andrews, 604-984-9166 Kiwanis Terrace, 604-926-0101 Kiwanis Towers, 604-984-9166 Klahanee Park, 604-433-2218

L

Lawyer Referral Service, 604-687-3221 Legal Aid — North & West Vancouver Legal Services Legal Services Society, 604-408-2172 Libby Lodge, 604-433-2218 Libraries L.I.N.K.S., 604-925-7289 Lions Gate Hospital, 604-988-3131 Lions Manor, 604-929-9499 Lions Plaza, 604-929-9499 Lionsview Seniors Planning Society, 604-985-3852 Living Systems Counselling, 604-926-5496 Living Will Lonsdale & 16th Medical Clinic, 604-904-8804 Lonsdale & 17th Medical Clinic, 604-983-0054 Lonsdale & 19th Medical Clinic, 604-987-3347 Low-Cost Housing Lower Lonsdale Community Policing Centre, 604-969-7464

18 45 33 13 44 25 14 13 37 22 45, 49, 50, 56 49 48, 56 22 33 34 34 33 34 20 33 34 33 34 42 43 42 42 34 49 48 10, 17 33 33 38 31 42 15 15 15 33 41

INDEX cont.

Lower Lonsdale Medical Clinic, 604-980-2128 Lynn Valley Care Centre, 604-988-4181 Lynn Valley Legion, 604-987-2050 Lynn Valley Medical & Travel Clinic, 604-988-5389 Lynn Valley Services Society (Mollie Nye House), 604-987-5820

M

Manor House, 604-433-2218 Margaret Fulton Adult Day Centre, 604-904-3550 Marketplace IGA, N. Van., 604-985-4431 Marketplace IGA, W. Van., 604-913-3056 Meals at Home Meals on Wheels, 604-922-3414 Medical Clinics Medical Equipment and Supplies Medical Services Plan (MSP), 604-683-7151 MedicAlert® Safely Home®, 1-855-581-3794 Mental Health Team (Older Adult), 604-982-5600 MLAs and MPs Mount Seaview, 604-433-2218 Mount Seymour Medical Clinic, 604-904-7712 Municipal Halls My Parkgate Break, 604-983-6359

N

15 22 50 15 50, 56 33 20 46 47 46 46, 56 15 32 10, 16 44 19 10 33 15 10 20

Nidus Personal Planning Resource Centre 38 North Shore Better At Home Program, 604-985-7138 27, 53, 54, 56 North Shore Community Resources, 604-985-7138 6, 14, 43 North Shore Community Response Network 41 North Shore Connexions — The Summit, 604-904-0842 48 North Shore Disability Resource Centre, 604-985-5371 28 North Shore Division of Family Practice - GP Link, 778-945-3017 10 North Shore Home & Community Care 10 North Shore Hospice, 604-904-6178 23 North Shore Keep Well Society, 604-988-7115 ext. 27 48, 56 North Shore MPs & MLAs 10 North Shore Multicultural Society, 604-988-2931 48 North Shore Neighbourhood House, 604-987-8138 49, 51, 56 North Shore Palliative & Supportive Care Program, 604-988-3131 ext. 4701 23 North Shore Provincial Courthouse - Legal Aid, 604-980-7000 43 North Shore Schizophrenia Society, 604-926-0856 28 North Shore Seniors Peer Support, 604-982-8333 56 North Shore Seniors Rideline, 604-345-9626 52, 55 North Shore Stroke Recovery Centre, 778-340-5803 28, 56 North Shore Volunteers for Seniors, 604-922-1575 45, 47, 51, 56 North Shore Women’s Centre, 604-984-6009 38, 43 North Shore Women’s Crisis Line (24hr.), 604-987-3374 41 North Vancouver City Library, 604-998-3460 49 North Vancouver District Public Library, 604-990-5800 49

North Vancouver Legion, 604-985-1115 North Vancouver Medical Clinic, 604-904-8804 North Vancouver RCMP, 604-969-7423 North Vancouver Recreation & Culture Commission, 604-987-7529 Nutrition Counselling, 604-984-5752 ext. 3

O

OASIS Program, 604-904-6177 Ocean Walk Medical Clinic, 604-925-1884 Office of the Public Guardian and Trustee, 604-775-1007 Office of the Seniors Advocate, 1-877-952-3181 Old Age Security (OAS), 1-800-277-9914 Older Adult Mental Health Team, 604-982-5600 Osteoarthritis Service Integration System (OASIS), 604-904-6177 Osteoporosis Society of Canada, 1-800-463-6842

P

Palliative Care Program (LGH), 604-984-3743 Palliative Care Services Palliative Support Centre, 778-729-1555 Park & Tilford Medical Clinic, 604-983-2442 Park Royal Medical Clinic, 604-922-7390 Parkgate Community Centre, 604-983-6350 Parkgate Community Centre Seymour Access Bus, 604-983-6373 Parkgate Community Health Centre, 604-904-6450 Parking Permit for People with Disabilities (SPARC), 604-718-7744 Parkinson’s Society, 604-662-3240 Passport Canada, 1-800-567-6868 Patient Information (LGH), 604-988-3131 Pemberton & Marine Medical Clinic, 604-986-0677 Pharmacare, 604-683-7151 Poison Control, 604-682-5050 Police Emergency Number, 911 Police, North Vancouver, 604-985-1311 Police, West Vancouver, 604-925-7300 Post Office (Canada Post), 1-866-607-6301 Power of Attorney Power Outage / Repair Lines, 1-888-769-3766 Private Supportive Housing Property Tax Deferment, 604-660-2421 Public Guardian and Trustee, 604-775-1007

Q

Quay View Housing, 604-984-9321 Queensdale Market, 604-987-6644 Quest Food Exchange, 604-566-0110

R

ReAct Adult Protection Program, 1-877-REACT99 Red Cross Health Equipment Loan Program, 604-988-7115

50 15 41 49 45 19 15 41 28 11 19 19 28 17 23 25 15 15 45, 49, 51, 56 47 25 52 28 10 17 15 17 10 10, 41 10, 41 10, 41 10 43 10 36 14 43 33 47 45 10, 41 32

NORTH SHORE 2017 SENIORS DIRECTORY 59

INDEX cont.

Recreation Centres Rehabilitative Services (Home), 604-986-7111 Rehabilitative Services (LGH), 604-984-5809 Residential Care Facilities Residential Tenancy Branch, 604-660-1020 Respite, 604-986-7111 Ron Andrews Community Recreation Centre Royal Canadian Legion

S

49 19 17 21 35 19 49 50

Salvation Army: Frozen Meals, 604-988-7225 46 Schizophrenia Society, 604-926-0856 28 Self-Management Programs, 604-940-1273 31 Senior Citizen’s Repair Service, 604-529-1100 35 Seniors’ Activity Centre, 604-925-7280 50, 56 Seniors Advocate 28 Seniors at Housing Risk Outreach Program, 604-723-9404 35 Seniors’ Centres / Outreach 50 Seniors’ Discounts 47 Seniors Distress Line 604-872-1234 10 Seniors First BC, formerly known as the BC Centre for Elderly Advocacy and Support, 604-437-1940 42, 43 Seniors’ Go Bus, North Vancouver, 778-230-1852 52, 54 Seniors’ Hub, 604-988-7115 47, 50, 51, 53, 54, 56 Seniors’ Legal Advice and Referral Clinic, 604-980-2474 44 Seniors’ One-Stop Info Line, 604-983-3303 7, 39, 55 Seniors Peer Support, 604-982-8333 31 Seniors Services Society, 604-520-6621 35 Seniors Shuttle Bus, West Vancouver, 604-925-7280 53 Seniors’ Supplement, 604-660-2421 13 Seniors Supportive Housing 36 Service BC, 604-660-2421 10, 39 Service Canada, 1-800-622-6232 39 Seymour Access Bus, 604-983-6373 47, 54 Shaw, 604-629-8888 10 Shelter Aid for Elderly Renters (SAFER), 604-433-2218 13, 36 Shop by phone 46 Shopping 4 Neighbours, 604-990-9026 47 Shopping Discounts 47 Shopping Programs 47 Silver Harbour Seniors’ Activity Centre, 604-980-2474 44, 46, 51, 56 Silver Lynn Apartments, 604-904-4400 33 Simon Fraser University - Seniors Program, 778-782-8000 49 Smoke Alarm Program 36 Social Work (LGH), 604-984-5810 17 SPARC Parking Permit, 604-718-7744 52 Special Services Society (West Van), 604-925-7281 51, 53, 54, 56 St. Andrews Place, 604-433-2218 33 St. Andrews United Church, 604-985-0408 46 60 NORTH SHORE 2017 SENIORS DIRECTORY

Stong’s Express, 604-630-3154 Stroke Recovery Centre, 778-340-5803 Subsidized Seniors’ Housing Suicide/Crisis Line, 604-872-3311 Sunnyside Manor, 604-433-2218 Supportive Housing

T

24 Hour Women’s Support Line, 604-987-3374 Taxi Saver Coupons, 778-452-2860 Telefriend Programs Telus, 604-310-2255 Telus Relay Service Assistance, 1-800-855-0511 Tenant Resource & Advisory Centre (TRAC), 604-255-0546 Thrifty Foods Sendial Program, 1-800-667-8280 Translink, 604-953-3333 Twin Towers, 604-433-2218

U

UBC Law Students’ Legal Advice Program, 604-822-5791

V

Vancouver Coastal Health Veterans Affairs Canada, 1-866-522-2122 VIA Rail, 1-888-842-7245 Victim Services Volunteer Cancer Drivers Society, 604-515-5400 Volunteer Drivers Volunteer North Shore, 604-985-7138 Volunteer Opportunities

46 28, 56 33 10 34 36 10 53 51 10 32 36 47 10, 53 34 44 17, 45, 56 12 53 10, 42 55, 56 53, 55 56 56

W

Water / Sewer Emergencies 10 West Community Health Centre, 604-904-6200 25 West Vancouver Adult Day Centre, 604-904-6231 20 West Vancouver Aquatic Centre, 604-925-7210 50 West Vancouver Arena, 604-925-7250 50 West Vancouver Blue Bus, 604-985-7777 ext. 2 10, 53 West Vancouver Care Centre, 604-925-1247 22 West Vancouver Community Centre, 604-925-7280 50 West Vancouver Keeping Connected Bus, 604-925-7211 54 West Vancouver Legion, 604-922-1920 50 West Vancouver Memorial Library, 604-925-7437 49 West Vancouver Seniors’ Activity Centre, 604-925-7280 46, 51, 54, 56 Western Institute for the Deaf and Hard of Hearing, 604-736-7391 32 William Griffin Recreation Centre 49

Z

Zajac Norgate House, 604-983-6829

34

NOTES

DO YOU HAVE OSTEOARTHRITIS? The OASIS program can help you take control of your osteoarthritis.

WE OFFER: Individual Assessments:

FREE Education Classes:

Doctor referral required

No referral required

WORKING TOGETHER FOR HEALTHY JOINTS

To find out more, go to oasis.vch.ca Call one of our three clinics: North Shore 604-904-6177

Vancouver 604-875-4544

Richmond 604-244-5377

NORTH SHORE 2017 SENIORS DIRECTORY 61

ADVERTISER INDEX Always Best Care Senior Services Amica Care Plus Acupuncture Clinic Daughter for a Day Davies Home Healthcare Davies Pharmacy Daybreak Home Transitions for Seniors Deborah Spicer - Sutton Group WCR Don Collett, MDIV, RCC, RMFT Dr. Helene Bertrand, QR Clinic Driving Miss Daisy Edgemont Moving & Storage Elderberry Senior’s Support Service Gary Born - Royal LePage Sussex Hear at Home Mobile Hearing Clinic Hollyburn Funeral Home Hollyburn House (Revera) Home Instead Senior Care Imperio Dental Group Jane Thornthwaite, MLA Lakes Whyte LLP Barristers and Solicitors Lions Gate Hospital Foundation Living Well Home Care Services Lynn Valley Orthopaedic & Sports Physiotherapy Centre

4,63 31 38 46 15 25 33 35 28 3 22 36 51 37 23 30 5 19 24 11 40 16 17 27

Maison Senior Living McKenzie Funeral Services Meals on Wheels Molly Maid Naomi Yamamoto, MLA North Shore Connexions Society North Shore Hospice & Palliative Project North Shore Neighbourhood House North Vancouver District Public Library North Vancouver Recreation & Culture Northmount Pharmacy and Compounding Lab Nurse Next Door Home Care Services OASIS (Vancouver Coastal Health) PARC Retirement Living Petra Ebner - Royal LePage Sussex Royalty Home Care Safe Care Home Support Senior Service Providers North Shore Shelf Genie Shylo Home Healthcare Silver Harbour Centre TLS Financial Services We Care Home Health Services

MEDICATION NOTES: _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________

MY PHONE NUMBERS: Name _______________________________

Phone ______________________________

Name _______________________________

Phone ______________________________

Name _______________________________

Phone ______________________________

Name _______________________________

Phone ______________________________

62 NORTH SHORE 2017 SENIORS DIRECTORY

39 41 45 43 14 21 50 20 47 49 32 18 61 2 42 64 44 29 34 8,9 48 12 26

Experience the Difference!

What really makes Always Best Care unique is that we’re not “just” a senior care company. Within the framework of our senior care services, we provide special programs to cover your needs and your wishes. Our main focus is you and how we can make your life fulfilled.

Our Services Include: • 4 hours of FREE services with the first purchase of minimum 20 hours of care • Transportation for all client needs • Evening Care/ early morning care • Veterans Independence Program (VIP) • Philips Lifeline Auto Alert system provider • We are registered and work with WCB (Work Safe BC) & with ICBC claims • FREE care plan evaluation and FREE assessment

Call us today for your FREE care plan evaluation!

Call (778) 945-3010 | www.abc-northshore.ca

Assisted Living in the

Safety and Comfort of Home Royalty Home Care – helping you live independently.

Royalty Home Care provides services to enable seniors, who may have health or safety issues, to be able to continue living independently.

Our experience has shown that most seniors are happier, stay healthier and are more connected, if circumstances allow them to remain in their own homes.

Whatever your needs Royalty Home Care is able to help.

Royalty yalt Home Care

604.986.6796 • www.royaltyhomecare.ca Home Support Services for Vancouver’s North Shore