Your Bill explained PDF
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How we calculate your bill Step 1: We look at the amount of energy you have used - which could change depending on the time of year, for example. Step 2: We apply our prices to get a cost for the energy that you’ve used. Step 3: Finally, we take into account any discounts, credits or debits on your account, to work out the final amount you need to pay (Adding VAT at the applicable rate) - if you pay your bill quarterly, on receipt of bill, monthly Direct Debit or via a prepayment meter.
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steps explained fully on next page npm9919/05.12