Technology
Faster, more comfortable, safer With the new German state treaty on gaming, there will for the first time be a nationwide, cross-channel player self-exclusion list. Learn more about the effects on the German AWP operations and LÖWEN ENTERTAINMENT’S product solutions – in an interview with Arthur Stelter, Head of Product Management at LÖWEN ENTERTAINMENT.
into a web form provided by OASIS and thus check whether there is a matching entry in the self-exclusion list. This process is of course prone to errors, as it may easily occur that a letter is entered incorrectly. Faster, more convenient and, above all, more secure are our LÖWEN product solutions that process the query automatically. TWOG: What are these?
THE WORLD OF GAMING: What does the nationwide self-exclusion list mean for AWP operators? Arthur Stelter: In the future, upon entering any German gaming venue and before any gaming session can commence, every guest must be checked to see if there is a matching entry in the central player self-exclusion system called OASIS. Up to now, only a few German states had statewide player whitelist for AWP gaming. For most operators as well as the staff on site, this topic is therefore completely new. TWOG: How does the whitelist check work in practice? AS: That depends on the situation: The service staff can manually enter all the guest’s data
38
Arthur Stelter, Head of Product Management at LÖWEN ENTERTAINMENT.
AS: At LÖWEN ENTERTAINMENT, we offer three lean solutions for whitelist matching. Their common basis is an integration with the CASINONET software. Solution 1 consists of CASINONET and a document reader which is connected to the local terminal on site at the branch via USB. The document reader records the necessary identification data of the guest and the check with the player whitelist is then carried out automatically via CASINONET. Solution 2 comprises the NOVO activation terminal plus CASINONET. In this setup you get the device activation and the blacklist check within one product. The service staff checks the guest’s ID card. Afterwards, the card is simply swiped through the document reader of the terminal. Within seconds, the automatic comparison with the self-exclusion list is processed via the network. If there is no blacklisting, the guest can proceed to activate the gaming machine directly at the terminal. These are our solutions for the arcade segment. TWOG: And in the pub segment? AS: For the whitelist check in the pub segment, we offer our NOVO Gastro Activation Terminal in combination with CASINONET. This is currently exclusively available at attractive conditions in our FAIR PAY offer. A document reader and the CASINONET UPLINK are already integrated in the NOVO Gastro Activation Terminal. The process works like in the arcade: ID check, swipe it through the document reader, unlock the machine, play. The terminal takes care of the whitelist check automatically. In addition, the NOVO Gastro Activation Terminal has two special features that can
