EPIC CTI Connector for Cisco, Avaya and Genesys - NovelVox

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Transforming the Milieu of Healthcare with EPIC CTI

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EPIC CTI Integration: An effective solution to render health services virtually, to break free from the ‘physical only’ existence of health services. A simple and cost cutting tool to connect patients and healthcare staff, making consultation easier.

It's a new age platform driven with the aim to cater personalized health services. With EPIC integration, healthcare can break the barriers to scale and progress towards the ideal of Universal Healthcare.

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Why EPIC Integration: The pandemic has exposed the shallow skeletons of our healthcare systems.

Devoid of digitization, the sector is limping in the race of welfare. With human life at stake, welfare ought to leap ahead, out of the sluggish ways of the past.

To usher into the bright future where welfare permeates to the remotest and the neediest, technological adaptation is a must.

The global healthcare scenario has changed drastically over the past few years.

The sector is still heavily riddled with a lot of problems, • Staff shortages • Ever increasing cost of health services • Chronic disease burden The pandemic has worsened the situation, curbing delivery of health services to a considerable mass of population.

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EPIC CTI for Healthcare-A Viable Option?

The term ‘virtual’ has become today’s reality. The healthcare sector is not immune from it. With people huddled inside their houses during lockdowns, virtual assistance was their aid.

The adoption of EPIC CTI in this sector ought to take off the routine responsibilities off their staff’s hands giving much space for skilling the workforce.

With a 1:1000 ratio of doctors to patients in the country, the burden is understandable. The fact that there are 0.5 hospital beds per 1000 people, hospitals cannot attend to people with routine check-ups and chronic disease patients as effectively as they must.

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Proactive Assistance to Customers: 70% of customers feel that “scheduling appointment” ease is a critical aspect of their healthcare experience.

EPIC CTI Connectors for Avaya, Mitel, Genesys offers: • Reduced average call time • Personalized experience with only relevant fields within connector • No hassle of switching across multiple screens • Prior interaction history allows for meaningful interaction Patient history allows a doctor to cater better services and also prevent incorrect diagnosis. With EPIC CTI these services can be availed from the comfort of your houses.

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Improve Agents Performance: Optimization of Agents performance and monitoring run parallelly in EPIC CTI connector integration.

• Call controls and configurable speed dials • Performance reports on calls handled, queued etc.

• Option to add call notes with configurable log templates An agent, when efficient in interaction, induces a sense of confidence in the customer and enhances customer satisfaction.

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Third-Party Integrations: Integration with third-party applications vests the agent with telephony controls within the EPIC Hyperspace.

• Automatic dialing with click to dial feature • Availability of data to agent in real-time The operations of Healthcare Contact Center can be easily integrated with applications for streamlining health services. The fear of adopting technological innovations stems mainly from lack of knowledge of operation. EPIC CTI integrations save you the worry!

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Biggest Library of Cisco Finesse Ready Integrations

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About NovelVox: NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.