CTI Integration Salesforce - NovelVox

www.novelvox.com

Proactively Assist Customers and Upscale Their Experience by Integrating CTI Connector with Salesforce

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Empower agents to deliver experiential CX Improve contact center efficiency by integrating CTI connector with Salesforce.

CTI integration with Salesforce offered by NovelVox empowers agents in delivering experiential customer service. Agents get customer information in a unified view and are not required to switch screens.

They get the necessary information on their screens even before answering the call They can leverage enhanced features like CRM transfer, Click to Dial, etc. to enrich customer experience for contact centers by integrating with Salesforce Smart CTI Connector.

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Tailored solution with advanced call controls Equip contact center agents to improve Average call Handling Time (AHT) and First Call Resolution (FCR).

As the customer calls your business, the Salesforce CTI connector fetches customer data and pops up on the screen. Agents become capable of starting a call with the customer’s name instead of asking, who’s calling.

Leveraging this solution allows agents to handle more calls in less time, enhance user experience with intuitive tools and features.

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Enrich CX with best-in-class features Say No to switching applications as data is available in an integrated view Add ticketing or any other information within CTI connector Get features like Click to Dial, CRM screen transfer, configurable speed dials, enhanced reporting & call logging and many more.

Swift assistance to customers with CTI integration Salesforce

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Biggest Library of Cisco Finesse Ready Integration

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About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-inclass industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

www.novelvox.com

info@novelvox.com

www.novelvox.com

+1888544808