Keep Your Agents Motivated with Avaya Contact Center Wallboards

www.novelvox.com

Keep Your Agents Motivated with Avaya Contact Center Wallboards

www.novelvox.com

What are the issues plaguing the contact center industry?

The many pain points of the contact center industry are: An inability to measure the vital contact center metrics on a continuous basis Less motivated or drained agents are unable to assess their performance as well as the team’s performance The dreary and boxy wallboard designs that can hardly attract agents and give them a feel of monotonous work Interfaces are inflexible and un-optimizable

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What is an Avaya contact center wallboard The Avaya contact center wallboard offers realtime agent performance metrics, manages and motivates the agents for better productivity.

The advanced monitoring platform drives agent engagement and motivates them through visually impressive display of real-time contact center metrics.It collects data from a number of sources to provide a view that is relevant to the contact centers.

The view can be displayed graphically in a gamified manner, empowering and motivating both agents and supervisors alike.

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Features of Avaya contact center wallboards?

Real time statistics

Ready to use templates

Agents get access to real-time contact center metrics right at the design time Broadcast messages

Third-party integration

Display custom information on your wallboard for specific day and duration Threshold customization Supports threshold customization designer components

Out-of-box and pre-designed, ready-to-use templates to motivate agents

for

individual

Comes with a pre-built library of data sources , API integration capabilities

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Features of Avaya contact center wallboards?

Here are some reasons to substantiate the choice for Avaya wallboards:

Encourages agent participation and achievements

Helps to set targets using real-time performance metrics

Empowers the team with customized and actionable content

Enhances overall productivity of the organization

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Biggest Library of Cisco Finesse Ready Integration

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About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-inclass industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

www.novelvox.com

info@novelvox.com

www.novelvox.com

+1888544808