Improve Customer Retention Rates with Webex CC Agent Desktop

www.novelvox.com

WEBEX CONTACT CENTER AGENT DESKTOP

www.novelvox.com

What is a Webex cc agent desktop?

Cisco Webex is a single browser-based application that enables agents to interact with customer via a variety of channels using voice, chat, email or social messaging. As the ever dynamic customer needs are witnessing a change owing to digitization, the NovelVox agent desktop for Webex contact center aims to personalize conversations while also tracking the performance of agent’s in real-time.

www.novelvox.com

Features of Webex cc agent desktop The new gen agent desktop aims to resolve the issue of customer satisfaction along with leveraging agent capabilities. It’s features include:

Intuitive and easy to use interfaces

360-degree view of customer information

Third-party integrations

Industry specific customizations

www.novelvox.com

Benefits of Webex cc agent desktop Personalized interactions: Agents can greet customers on a first-name basis as they are equipped with all customer details prior to attending the call. They can even predict reasons for the call based on past interactions Improved call resolutions: A unified single-screen view enhances agent effectiveness while reducing wasted times.

Motivation to agents: Easy to use interfaces that are also intuitive can motivate agents. Also, the streamlined agent desktops enable them to utilize their core competencies while also rationalizing call handling times.

www.novelvox.com

Applications of NovelVox agent desktops for webex cc

The growing demands of customers in a dynamic and digitally driven world needs tools that can serve the purpose. Webex cc is the needed revolutionary tool to transform agent and customer experience alike. Industry-specific and integration compatible tools are here to transform the face of customer interaction and Webex cc is one of them.

www.novelvox.com

Biggest Library of Cisco Finesse Ready Integration

www.novelvox.com

About us NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-inclass industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

www.novelvox.com

info@novelvox.com

www.novelvox.com

+1888544808