Call Center Wallboard Software - NovelVox

www.novelvox.com

Call Center Wallboard Improving Efficiency in Real-Time

www.novelvox.com

Contact Center Wallboard  A contact center wallboard is a great addition to the businesses. It gives call center managers and agents a quick on the spot real-time summary of various activities going in a contact center.

 Contact center wallboard offers real-time performance monitoring that’s visible to everyone on the floor.

 A contact center wallboard is a great addition to the businesses. It gives call center managers and agents a quick on the spot real-time summary of various activities going in a contact center.

www.novelvox.com

Instant notification for Wallboards

 Receive real-time alerts and notifications over email, SMS and more for a much more monitored performance.  Control over threshold breaches with active management  Visual, audio alerts, SMS or email notification  Set threshold for each KPI  Real-time prompt for interventions

www.novelvox.com

Over 50 Integrated Wallboard Designs Choose from the existing wallboard template or modify it anytime based on your business requirement.

From logo, color to other brand essentials, personalize your wallboard.

Drive on-the-job learning

Drag & drop designer tool for easy modification

Library of 50+ Wallboard designs

www.novelvox.com

Enhance Productivity & Create actionable content  A call center wallboard can effectively help managers to see what is going on when it comes to day to day operations and if they are in line with business goals.  It makes it easy for the managers to work on the performance aspect of the agents by giving out performance-related data, thereby helping in enhancing the productivity on their part and in turn for the organization as well.  With the selective and filtered information now available at your disposal, call center managers can create an actionable and customized content which is up to date and relevant and is in line with business goals.

www.novelvox.com

Engage Agents Well Wallboards can retrieve real-time data and metrics for the team and individual agents at the contact center. The display of performance is represented with intuitive designs

Interesting Wallboard designs to engage Agents well

iVision gamification wallboards for healthy competition among agents

HTML 5 wallboards with responsive and engaging design

www.novelvox.com

Biggest Library of Cisco Finesse Ready Integration

www.novelvox.com

About us

NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing bestin-class industry-specific solutions, we have made customers in 16+ countries with 200+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

www.novelvox.com

info@novelvox.com

www.novelvox.com

+1888544808