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WELCOME TO NORTHUMBRIA A GUIDE FOR NEW STUDENTS - 2026/27

CONTENTS WELCOME TO NORTHUMBRIA 4 GETTING STARTED 6 BEFORE YOU ARRIVE 8 WHEN YOU ARRIVE 26 GETTING SETTLED 40 FURTHER SUPPORT 54

Ask4Help is Northumbria’s frontline student support service, ready to help you navigate every part of student life. Throughout this guide you will find links to Ask4Help Online, where you can access self-help articles and in-depth guidance. It is also where you can submit and track an enquiry when you need further support.

Jane Arnfield Dean of Students

WELCOME TO NORTHUMBRIA! Starting university can be momentous. I would like to personally welcome you to our Northumbria University community. You are now a vital part of a friendly, diverse, and supportive environment where your ideas, goals, and individuality are truly valued. Your first year is a time of discovery. Be curious as you open yourself to new learning, meet new people, and take on new opportunities. It is completely understandable to feel both excited and a little uncertain. Please remember, you are not alone. We are here to support YOU throughout the entirety of YOUR student journey. At Northumbria, learning goes far beyond your chosen area of study. It’s about developing your critical thinking skills and engaging with experiential learning. You will have the chance to join the Students’ Union, student societies, explore the vibrant city of Newcastle upon Tyne and the surrounding region, and take advantage of a wide range of experiences and opportunities. All of this is here to help you thrive academically, professionally, and personally. This is YOUR time to explore, challenge yourself, and shape YOUR future. Make the most of all we offer at Northumbria. YOUR presence is invaluable—remember, YOU add to Northumbria’s extraordinary community of students, academics, and professional support staff. Thank you for being part of Northumbria. Again, please remember—never hesitate to ask for help when you need it. WE ARE HERE FOR YOU! Jane Arnfield Dean of Students

GETTING STARTED AT NO

INFORMATION FOR STUDENTS STUDYING AT NEW

Complete the key tasks in this roadmap to get your journey at Northumbria off article Getting Started at Newcastle Campuses for a detailed breakdown of wh

1. HOME (UK) STUDENTS

1. INTERNATIONA

BEFORE YOU ARRIVE

BEFORE YOU AR

Complete your University enrolment online. This should be done via your Student Portal.

Start your Right t Study check.

2. ALL STUDENTS

2 WORKING DAYS A

Access your timetable.

Access your University email account.

Access your vir environ

3. ALL STUDENTS WELCOME WEEK Attend your mandatory programme induction. Check your timetable for dates and times. 14

Join welcome activities - meet people, explore campus, and discover societies.

Check your email regula about welco

ORTHUMBRIA!

WCASTLE CAMPUSES.

f to the best possible start. Follow the links for further guidance or see the hat to do and expect in your first few weeks at University.

AL STUDENTS WHEN YOU ARRIVE

ONCE CONFIRMED

Complete your Right to Study check. When we have confirmed your right to study in the UK, we will email you to invite you to enrol. This can take up to 5 working days.

Enrol through your Student Portal. You must enrol to become an official Northumbria student.

RRIVE

AFTER YOU ENROL

Blackboard rtual learning nment (VLE).

University arly for updates ome activities.

Collect your Smartcard (student ID card) from Campus.

Download essential apps (click below):

4. ALL STUDENTS YOUR FIRST FEW WEEKS Complete your Digital Induction.

Complete mandatory Consent and Bystander training. You will receive instructions via your University email. 15

BEFORE YOU ARRIVE

YOUR STUDENT PORTAL We know that there is a lot of information to take in during your time at university – so to help you navigate your Northumbria journey, your Student Portal brings all of the knowledge, advice and support you need together in one place. Available online, on mobile and desktop devices, use your Student Portal to: • Visit Ask4Help Online to access helpful articles with information to assist you throughout your student journey and to submit enquiries to access support from specialists. • View your timetable. • Access your virtual learning environment (Blackboard). • Connect to the digital Library. • Keep up to date with the latest Northumbria news stories. • Complete essential tasks such as enrolment. • Update your personal details, for example your term-time address. Watch our short video below for an overview of your Student Portal.

BEFORE YOU ARRIVE FORGOTTEN YOUR PASSWORD? Reset your password using DUO (UK mobile phone numbers only) or via the IT Chat (all numbers) available 24/7. FORGOTTEN YOUR USERNAME Please use the IT Chat.

BEFORE YOU ARRIVE

ARRANGE YOUR ACCOMMODATION With over 55,000 students calling Newcastle home, demand for student accommodation is high. It is therefore essential to secure accommodation before you arrive. We offer a range of accommodations for our students - all conveniently located on or near campus. University accommodation is a popular choice, and we advise you to book early. If you prefer private accommodation, we recommend that you consult Student City Living and the Housing Advice pages published by Northumbria Students’ Union (NSU).

VIRTUAL TOURS Step inside and explore Northumbria living spaces with our 3D virtual tours. Get a real feel for our residences and start imagining your new home. 12

BEFORE YOU ARRIVE

PLAN YOUR JOURNEY However you choose to travel - by air, sea, rail, or road - getting here is straightforward. Located in the north-east of England, the University has two campuses: City Campus in the heart of Newcastle upon Tyne and Coach Lane Campus, just three miles away in a leafy suburban setting. Newcastle International Airport is less than eight miles from City Campus, and international students can take advantage of the University’s free Airport Transfer Meet and Greet Service. Newcastle is also easily reached by ferry via North Shields International Ferry Terminal, by rail through Newcastle Central Station, and by road via the A1, the UK’s main north-south route. National Express coach services also run to and from Newcastle city centre, offering another convenient way to travel. For more detailed travel information, including directions to both campuses, please visit our Directions to Northumbria web page.

BEFORE YOU ARRIVE

WHAT TO BRING Whether you plan on staying in University or private accommodation, once you have your arrangements in place it is time to start preparing what to bring with you. Below you will find our helpful checklists detailing what important documents and items you will need to pack so that you have everything you need once you arrive here.

ESSENTIAL ITEMS AND DOCUMENTS DOCUMENTS CHECKLIST Passport Driving License International students only - Confirmation of Acceptance for Studies (CAS) statement Accommodation confirmation Currency (it is safer to carry debit/credit cards than cash, but always good to have some cash on hand) Academic documents (e.g. previous results, International English Language Testing System (IELTS) results) Photocopies of documents - to keep as backup PACKING CHECKLIST Warm clothes, including a waterproof winter coat Gadgets (mobile phone, charger, universal adapter, laptop etc.) Things that remind you of home such as family photos Any prescribed medication to last until you have registered with a local doctor/GP (General Practitioner) 16

BEFORE YOU ARRIVE STAYING IN UNIVERSITY OWNED ACCOMMODATION? If you are staying in University owned accommodation your room is fully furnished, however you will need your own bedding and towels. You will also need items such as a desk lamp, cooking pots, crockery and cutlery. We have created a comprehensive What to Bring Guide where you can find what is provided in your room and you can also read additional guidance in our accommodation FAQs. STAYING IN PRIVATE ACCOMMODATION? Before packing, ask your landlord/provider what household items are already provided in your accommodation. TRAVELLING FROM AFAR OR PREFER TO TRAVEL LIGHT? You can order items in advance via UniKitOut. Select a specific delivery date and time and they deliver to university owned and private accommodation. This is ideal for anyone who will be arriving late at night. Use promo code NORTHUM10 for a 10% discount. Remember not to bring restricted entry products if travelling from outside the UK.

BEFORE YOU ARRIVE

WEATHER ESSENTIALS Newcastle has cold, rainy winters and mild, relatively rainy summers, similar to other northern cities in the UK. Winter days are short with daylight from around 8am to 4pm. The weather is cloudy, humid, and windy, with frequent rain and occasional snow. The coldest nights can drop to -7°C (19°F). Summers are mild with highs of around 19°C (66°F). Days are long with daylight from around 5am to 9pm.

Check the current weather forecast.

WHAT TO WEAR WINTER Warm coat (preferably waterproof or it is advised to carry an umbrella) Waterproof shoes Scarf, hat and gloves (when it is particularly cold) SUMMER A raincoat or umbrella Sunscreen (UV can still be quite high even though it does not feel warm) Sunglasses (the sun can be bright even if the temperature is cool) 18

BEFORE YOU ARRIVE

PREPARING FOR ACADEMIC STUDY UNIVERSITY ACRONYMS Starting university is exciting—but at times, it can also feel like learning a new language. Our Jargon Buster is here to help you quickly decode the most common terms you will hear around campus, in emails, and in lectures. Whether you are figuring out how to get to the NSU or wondering what your tutor meant by “check your VLE,” we have got you covered. THE PREPARING TO STUDY GUIDE For information about preparing yourself academically for your upcoming studies, visit our Preparing to Study guide. READING LISTS Once you have enrolled, you can use your University username and password to access your reading list. Please be aware that it make take up to 48 hours following enrolment to access University systems. YOUR DIGITAL INDUCTION Learn the basics of all the apps, digital tools and software needed to help you succeed in your studies at Northumbria. Access the Student Digital Induction article.

INFORMATION FOR INTERNATIONAL STUDENTS UKCISA offers helpful guidance on what to expect from UK academic life in their guide Study skills for Success.

BEFORE YOU ARRIVE

CONSIDER YOUR FINANCES It is important that you have your finances in order before you arrive. Information about funding and scholarships can be found on our website. The Money and Finance section of Ask4Help Online contains a range of useful budgeting guidance, money management tips, and financial support information. If you require assistance from a member of staff, please submit an enquiry using the enquiry form at the end of the relevant article.

BEFORE YOU ARRIVE

ACCESSIBILITY SUPPORT We recognise that every student’s journey is unique and we are proud of and committed to supporting our diverse community. If you have accessibility requirements, we are here to provide you with advice, guidance and support to ensure you have a positive experience and achieve your full potential whilst studying at Northumbria. Specialist staff will work closely with you to agree a Student Accessibility Plan, recommending and implementing tailored support and adjustments that meet your individual needs. To find out how to access this support, please read the article Registering for Accessibility Support. During the University application process, you will have been asked about your support requirements. You will be asked again during the enrolment task. However, you can contact us at any point in your student journey to request support or make changes to your requirements.

BEFORE YOU ARRIVE

WHEN YOU ARRIVE

STAYING CONNECTED If you are joining us from outside of the UK, you may need to obtain a UK SIM card for your mobile phone. SIM options include Contract or Pay as You Go.   Contracts: These are annual agreements tailored to your preferences, requiring a UK bank account for direct debit setup. Pay As You Go: This option lets you purchase minutes and data as needed, offering greater flexibility to choose and change your plan. Suppliers include: • EE: shop.ee.co.uk • O2: o2.co.uk • Giffgaff: giffgaff.com • Three: three.co.uk DUO: You will also need to update DUO Multi-Factor Authentication software if you change mobile number or device. For instructions, please see the Logging into Systems using DUO article. If you are unable to access the Student Portal, please contact IT (available 24/7): • Tel: 0191 227 4242 • Chat: northumbria.ac.uk/itchat 28

WHEN YOU ARRIVE

WELCOME WEEK Welcome Week is for everyone – whether you are joining us from the UK or overseas, living in halls, private accommodation, or at home with family. It is designed to help you settle into university life, meet staff and fellow students, learn about the support available to you, and discover how to get involved with Northumbria Students’ Union (NSU). During Welcome Week, you will: • Attend your mandatory programme induction, where you will meet your academic staff and course mates and receive essential information to help you prepare for the semester ahead. • Take part in optional welcome activities, giving you the opportunity to explore campus, make new connections, and get to know your Northumbria community. Throughout Welcome Week you will have access to a packed programme of events, including the Freebies Fair, Societies Fair, and Sports Fair. Events take place across both City Campus and Coach Lane Campus. You can also get involved with Be Part of It – our exciting and growing programme of activities, events, and social opportunities available exclusively to Northumbria University students. Plus, explore everything Northumbria Sport has to offer to build your community, stay active, and meet new people. Be sure to check your University email regularly for the latest updates and information about Welcome Week activities. 30

WHEN YOU ARRIVE

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Northumbria Students’ Union (NSU) is here to make sure that your time at Northumbria is the best it can be. In fact, it’s the NSU mission to have a positive impact on the lives of all students. NSU is the centre of student life on our campus. It has outstanding hang out spots, social bars, the best coffee shop on campus, free microwaves, workspaces, meeting rooms, and a podcasting studio. NSU is run by a team of six students called the SABB Team who’ve been elected by students to represent your Uni experience. Find out more about activities, events and getting involved with the NSU by visiting: mynsu.co.uk

INDEPENDENT ADVICE AND SUPPORT NSU Advice Centre provides free, independent advice when you need it on a range of academic and student life issues.

As a Northumbria student you are automatically part of a vibrant and welcoming global community at NSU, with students joining us from all over the world. From clubs and societies to volunteering opportunities and unforgettable social events, NSU is here to help you make the most of your university experience. However you choose to get involved, I’m excited to welcome you and support you throughout your journey. I can’t wait to see you all! Isaac Akakpo, NSU President 2026/27

Meg, VP Education

Louis, VP Sport

Isaac, NSU President

Sophie, VP Welfare

Saicharan, VP PostGrad

Georgia, VP Activitie

WHEN YOU ARRIVE

GET TO KNOW YOUR CAMPUS CAMPUS MAPS Northumbria has two campuses in Newcastle - City Campus and Coach Lane Campus. Our campus maps help you to locate buildings and facilities as well as food and drink outlets. You can also familiarise yourself with your new surrounding by taking a virtual tour. ACCESSIBILITY ON CAMPUS In partnership with AccessAble we provide detailed Access Guides to our campuses. Our Access Guides cover much more than just automatic doors and ramps; you will find information on lighting, colour contrast, signage and background noise. They also include photographs, accessibility symbols and detailed measurements. TRAVELLING TO CAMPUS Newcastle is a compact city with road and rail connections to towns and villages across the North East. Plan your journey to campus using the links below: • • • • •

On foot Public transport Cycling Parking on campus Alternative parking near campus

You can also travel for free on the Stagecoach number 1 bus between City and Coach Lane campuses using your Smartcard.

WHEN YOU ARRIVE

ESSENTIAL INFORMATION OPENING A BANK ACCOUNT You will have options when it comes to banks, so it is crucial to carefully consider which bank suits your needs best. Please see the article Opening a UK bank account and requesting a bank letter. REGISTERING WITH A DOCTOR/GP It is very important that you register with a local doctor’s surgery, so that you can see a doctor - often called a GP (General Practitioner) - when you need to. Please register as soon as possible. Do not wait until you are unwell. Follow the step-by-step instructions in the Registering with a doctor/GP article. ARRANGING YOUR COUNCIL TAX, TV LICENCE AND UTILITIES If you are living away from home in private rental accommodation you may need to consider additional bills including council tax, TV Licence, utilities such as water, electricity, gas and broadband and contents insurance. Check with your landlord as some bills may be included in the price of your rent.   GET STUDENT DISCOUNTS Sign up to UNiDAYS and Student Beans with your Northumbria email for discounts across food, fashion, tech, and more.

WHEN YOU ARRIVE

UNIVERSITY SECURITY University Security are on site 24 hours a day, 7 days a week - here for security concerns, advice, lost property, or incident reporting. SAFEZONE APP Remember to Download the SafeZone app before you arrive. On campus, Security can see your location and reach you within minutes. If you need help off campus, the app can connect you to the local emergency services wherever you are in the world. Security monitor SafeZone 24 hours a day. YOUR SMARTCARD Carry your Smartcard with you at all times on campus, it is needed for attendance, identification, and security. Your Smartcard is for your use only and must not be lent to anyone else. If you lose it your Smartcard, report this to Ask4Help straight away. NORTHUMBRIA POLICE You can contact our dedicated Police Liaison officer directly if you need information or advice or you can attend one of their regular drop-in sessions. Find out more about University Security in Ask4Help Online.

WHEN YOU ARRIVE

GETTING SETTLED

SPECIALIST SUPPORT As a Northumbria student you will have access to a wide range of specialist support throughout your time studying with us. MENTAL HEALTH AND WELLBEING For support with your mental health and wellbeing – access self-help materials, workshops and practitioner appointments. The university does not operate an emergency mental health service, therefore, if you are experiencing a mental health crisis, please call 111. ENHANCED SUPPORT If you are a care leaver, estranged from family, a student carer, or a Sanctuary Scholar, we offer dedicated support with welfare, finances, academic matters, and health - ensuring you have what you need to thrive. ACCESSIBILITY SUPPORT Find out about support we can offer around accessibility requirements, and put this support in place by agreeing a Student Accessibility Plan. STUDY SKILLS Build the academic skills you need to succeed - including reading, writing, referencing, and critical thinking. The University Library offers taught sessions, drop-in support, one-to-one appointments, and online resources through Skills Plus. 42

GETTING SETTLED PERSONAL SUPPORT Access information, advice and guidance round general welfare issues, including keeping safe at University. SPIRITUAL CARE For advice and support around faith, belief, religion and spirituality, engaging with events and finding local places of worship. CAREERS AND EMPLOYMENT Whether you are searching for a part-time job, planning your career, looking for placements, applying for a graduate job, or thinking about starting a business, Graduate Futures is here to help. Access face-to-face and online support for CVs, interviews, networking, and more. FINANCE AND FUNDING Starting and attending university is an exciting time, but it also comes with financial responsibilities. Whether you are figuring out how tuition fees work, exploring funding options, or learning to manage a student budget, we are here to help you feel confident about your finances.

INFORMATION FOR INTERNATIONAL STUDENTS • Specialist international support - Get free, confidential help with visas, immigration, cultural adjustment, and challenges during your studies. • In the first year of your studies you will undertake a dedicated module designed to help international students navigate UK higher education and develop the academic and communication skills you need to thrive. 43

GETTING SETTLED

LIFE ON CAMPUS STUDENT CENTRAL Student Central is your place for academic and personal support, located within both the City Campus Library and Coach Lane Campus Library. At the heart of Student Central is Ask4Help - your first port of call for in-person help and referrals to specialist services. At City Campus, you will also find the Student Skills Centre, which runs workshops, group sessions, and training to support you at every stage of your studies. Drop-in common areas are ideal for group work and collaboration, and regular pop-up events are held throughout the year. Private consultation rooms are available for one-to-one appointments with specialist staff. UNIVERSITY LIBRARY Northumbria’s libraries offer a variety of study spaces across two campuses, with options for silent, quiet, and collaborative study. Most spaces are available on a drop-in basis; bookable rooms are also available at both campuses. Printing and copying are available throughout. The University Library includes the seven-floor City Campus Library, including Digital Commons with Macs and PCs, the Law Practice Library and Coach Lane Library, which also features spaces for study skills support. You can find out more about library services and resources in Ask4Help Online.

GETTING SETTLED MEETING NEW PEOPLE AND MAKING FRIENDS One of the best parts of starting university is the opportunity to meet new people and build new friendships. There are lots of ways to get involved at Northumbria, whether that is joining one of the many Students’ Union societies, taking part in discounted events and activities through Be Part of It, or getting active with Northumbria Sport. These are all great ways to connect with others who share your interests. Your course induction and first few weeks of teaching are also a great opportunity to get to know your fellow students. Friendships often develop naturally over time, so enjoy trying new things, getting involved, and finding the activities and communities that are right for you. Remember, support is always available if you need it.

LIVING AT HOME AND COMMUTING TO CAMPUS If you have time between classes, there are plenty of ways to make your day on campus productive and your commute worthwhile. You will find a wide range of study spaces across both campuses, most fully equipped with WiFi, computers, and charging points, so you can settle in and make the most of your time. Bringing your own food? Microwaves and free hot water points are available, making it easy to keep costs down while staying fuelled through the day. There are also welcoming spaces to relax, recharge, or catch up with others between classes. Discover more in Ask4Help Online. 45

GETTING SETTLED

NORTHUMBRIA SPORT We are Northumbria Sport, the sport and physical activity arm of Northumbria University. We are committed to student wellbeing and ensuring students can access a wide variety of sport and physical activities within our two impressive sport facilities and specialist external facilities for sports such as equestrian and golf. Sport Central based at City Campus, boasts a state-of-the-art-gym, six lane 25m swimming pool, sauna, steam room, four sports halls and a climbing wall. Coach Lane Sports Ground based at Coach Lane Campus has a sports hall, four grass football pitches as well as three multi-purpose artificial pitches, which accommodate a range of sports such as American Football, Hockey, Lacrosse, Football, Rugby Union and Rugby League. We cater for all – from those who are looking to try a new sport for the first time, to student athletes seeking a competitive edge. We offer opportunities in 38 different Sport Clubs, Intramural Leagues and a completely FREE Just PLAY programme open to all students of all abilities. Our Workforce Academy offers a range of paid and voluntary opportunities to gain industry experience and develop key employability skills in roles including coaching, marketing, strength and conditioning, and much more. Our dedicated website, app and social media channels highlight the range of activities on offer and how you can get involved: northumbriasport.com.

GETTING SETTLED

NORTHUMBRIA UNIVERSITY VALUES At Northumbria University, we aim to provide an environment where all students can thrive - both academically and personally. We are dedicated to creating a community that is safe, inclusive, respectful and free from discrimination, harassment and victimisation. Our Student Charter and our Values and Behaviours outline the standards we all agree to follow and we do not tolerate unacceptable behaviour. We take a proactive approach to keeping you safe with campaigns and advice on key topics, including a wealth of information on how we target and tackle harassment and sexual misconduct. This includes details of how to report incidents, discover support pathways, and access our policies and procedures. As part of your induction you are required to complete mandatory Consent and Bystander training. You will be directed to the training when you have enrolled. Completing this training helps build a respectful environment for all. Further information and support can be found in Ask4Help Online.

GETTING SETTLED

EXPLORING NEWCASTLE Whether you are new to the city or seeing it through fresh eyes, Newcastle has a great deal to offer including a vibrant restaurant scene, cultural venues, independent shops and easy access to stunning countryside and coastline. The beaches at Tynemouth and Whitley Bay are reachable by Metro, whilst Edinburgh, York, and the Lake District are all under two hours away by train. SHOPPING AND INTERNATIONAL GROCERIES The Grainger Market, a Grade I listed building at the heart of Newcastle, is packed with independent traders, fresh produce and cuisines from around the world. Chinatown on Stowell Street and Westgate Road offer a wide range of international groceries, whilst the Metrocentre, one of the UK’s largest indoor shopping centres, is 20 minutes by bus from the city centre. For more information visit the NewcastleGateshead and Get into Newcastle websites. ACCESSING LOCAL TRANSPORT Newcastle is a compact city, and many destinations can be reached on foot. For longer journeys, the Metro, local buses, and rail services connect you to nearby towns and cities including Durham and Sunderland. There are also well-established cycle networks across the region. Find out more about local transport and student travel discounts in Ask4Help Online on your Student Portal. GOING FURTHER AFIELD A 16-25 Railcard makes travel across the UK significantly more affordable. 50

GETTING SETTLED

LARN YERSEL GEORDIE (TEACH YOURSELF GEORDIE)

Newcastle is famous for having friendly and helpful locals known as Geordies. Living in the North East, you might hear some words you have not heard before. Here are some local Geordie words that you might come across and also what they mean! Whey aye man = Yes of course Howay man = come on or hurry up Pet, hinny = affectionate terms like love or dear Toon = Newcastle City Centre or Newcastle United Football club Toon army = Newcastle United fans Canny = nice, good or pleasant Bairn = child Geet, Propa = very Gob = mouth Radgie = angry person Scran, Bait = food Wor = our Gan = going or go Hoy = throw, or pass Mortal = very drunk Nee = no Owa = over Dee = do Divvint = do not 52

GETTING SETTLED

FURTHER SUPPORT Ask4Help is the name of our frontline student support service, available online, on campus and by telephone. They can resolve a large number of your enquiries straight away where you need more in-depth support, they will make sure your query reaches the right team. • Browse over 300 knowledge articles and access support through Ask4Help Online on your Student Portal. • Call Ask4Help on 0191 227 4646 (available 24/7 during term time). • Visit Ask4Help on campus at the Ask4Help Service Desk in Student Central, City Campus Library or the Ask4Help Service Desk, Student Central, Coach Lane Campus Library.

GETTING SETTLED

The information given in this guide is for guidance only. In compiling it, the University has taken every care to be as accurate as possible, but all information is subject to change. It is not to be taken as imposing upon the institution any obligation to provide, or to continue to provide, any course, service or amenity described herein. Date of publication, August 2026.