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Passion To provide excellence in health care for the communities we serve
Purpose To make a positive difference in the lives of others
Pillars People Service Quality Finance Growth 2
78,000 ER visits (including trauma) Increased 20% since 2007
69,000 hospital outpatient visits/observations 52,000 clinic visits 15,000 hospital admissions 9,300 surgeries 2,200 births Staff 2000 employees 200 physicians 300 volunteers Source: YTD December 2012 statistical indicators
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Level II (“Major”) Trauma Center, serving 9+ counties of north central Texas (plus southern Oklahoma) 1 of only 3 Level II Texas trauma centers west of I-35
Level II (Intermediate) Nursery Certified Stroke Center VA Clinic State-of-the-art facilities, equipment, services $21 million average annual capital reinvestment, excluding the Bridwell Tower Our region’s primary healthcare resource & one of its largest employers 4
2013 Truven Health 100 Top Hospitals速 Award Winner 20-year program within healthcare industry Based on balanced scorecard of Clinical processes & outcomes (i.e., quality & safety) Patient perspectives Financial strength 2,900 U.S. hospitals evaluated; 100 selected
Everest Award Recipient One of only 17 hospitals among the 100 winners that delivered the greatest rate of improvement over past five years
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4.4 4.3 4.2
4.24 4.14
4.30
4.33
4.09
4.1 4
3.89
3.9
3.8 3.7 3.6 HC Avg
2005
Performance Scale - 1-5 5 = Most Favorable, 1 = Least Favorable
2006
2008
2010
2012
25
21% 20
18%
16.7% 14.3%
15
13.3%
12%
10
5
0 External
2006
2008
2010
2012
2013
10 9
9%
8 7 6
5.3%
5 4
3.2%
3
2.7% 2.6%
2
2%
1 0 External
2006
2008
2010
2012
2013
Average 14,000 applicants/year Hire approximately 325 employees per year 1:43 62% (201) – Easy Recruitment 32% (104) – Medium Difficulty 6% (20) – Extreme Difficulty
Also recruited 11 physicians to the community YTD who are not employed by United Regional.
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Positions Clerical, Nursing Assistants, Housekeeping, Laundry, Phlebotomists, etc.
Recruitment Strategies‌ Approximately 1200 applicants per month Website Traffic Job Fairs Word of Mouth Newspaper Advertising
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Positions Managers, Nurses, Respiratory Therapists, Professional, etc.
Recruitment Strategies‌ Relationships with Schools Advertise in Professional Associations Website Traffic Job Fairs/Networking Internship Program/School to Work Referral Bonus 11
Positions Physicians, PA’s/NP’s, Physical Therapists, Pharmacists, Specialized IT, Directors & Executives
Recruitment Strategies… “Future in the Falls” Red Carpet Interview Process Networking/Job Fairs/Professional Associations Search Firms Database Mining/Email Blasts Cold Calling 12
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