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12th Annual Resident Involvement Conference New opportunities to shape services Monday 18th and Tuesday 19th June 2012, Hilton Hotel, Blackpool Supported by:

The Northern Consortium’s popular Resident Involvement conference, back for its 12th year, brings together an exciting programme of speakers that will challenge the way you think, and the way you work. Focusing on making the most of the new agendas to empower residents and tenants to improve services, the conference will explore all of the key issues, and more, including: New legislation and the new world of regulation; implications and opportunities Tackling performance issues and complaints from the bottom up Tenancy reforms – legal update Tenant scrutineers: o Getting started in scrutinising services; hints and tips o Learning from the co-regulatory champions o What to look for to make housing services more efficient Why and how to engage with residents using social media Empowering young people in resident involvement Practice that leads to more resilient, stronger and safer communities

Who should attend? Anyone interested in helping residents work together to improve service standards in housing. Residents, tenant panel and scrutiny representatives, Directors of Housing, Policy and Performance Managers, Community and Tenant Involvement Managers, Chairs of Housing, Board Members, Resident Participation Officers, and Community Safety Managers will find the conference extremely valuable.

Continuing Professional Development (CPD) Delegates will be able to record 6 Continuing Professional Development hours for attending this conference.

Programme 10.00

Registration, refreshments and exhibition viewing


Chair’s welcome and introduction Ingrid Fife, Chair, Halton Housing Trust


What should you expect from your landlord? Five things your housing provider should be obsessed with. Tom Manion, Chief Executive, Irwell Valley Housing In this session Tom will explore the business critical decisions that housing company’s face in the current climate, with a view to helping residents find fulfilment and enlightenment.


Government policy for tenant empowerment and the impact Tony Hatch, Tenant Empowerment, Department for Communities and Local Government This session will cover: community rights opportunities new regulatory regime - implications for tenants tenant panels and tenant scrutiny - benefits for all tenant empowerment and capacity support right to manage - streamlined approach


Lunch and exhibition viewing


Who does your housing service serve? Professor John Seddon, Vanguard Despite all the rhetoric about tenants, housing organisations serve Whitehall, regulation and inspection. Tenants may think services are lousy because their association or local authority is lousy, but that’s not always true. The regime certainly is lousy. John will explore how the regime drives tenants’ experiences of service and will ask: who should be held to account? John will also show what can be done to deliver a quality of service Whitehall can only dream about.


Professional practice sessions 1. Building tenant capacity for co-regulation: The BCH Academy Peter Jefferson, Chief Executive, Blackpool Coastal Housing TSA standards require housing providers to support co-regulation to build tenant capacity to be involved. Blackpool Coastal Housing (BCH) has embraced this approach and in this session Peter will:

outline how BCH developed its tenant training academy how the academy works how scrutiny and co-regulation has developed and improved achievements, outcomes and learning

2. Identifying opportunities for improvement through tenant scrutiny Barbara Harper, Chair of Customer Senate, Salix Homes Pam Roberts, Customer Relationship Manager, Salix Homes Housing organisations have a real opportunity to make the most of tenant scrutiny to influence service delivery and make continuous improvements. In this session Barbara and Margaret will cover: how the Customer Senate reviewed the Contact Centre what the review focused on changes and improvements made

3. Are you new to scrutiny? Getting started, early day action and the

route to success

Yvonne Davies, Director, Scrutiny and Empowerment Partners Wulvern Housing, Tenant representative Sharing the experiences of residents new to scrutiny, this session will explain how scrutiny works, how information is managed, the skills you might need and develop in an open review of the work of new groups: recruitment and working with existing groups reviewing data to get a picture of policies, standards and performance data engaging the help of others - estate inspections, mystery shopping, empty property audits and other tenants techniques for success in observation, interviews and focus groups making judgments and monitoring actions

4. Engagement through technology Jacqueline Grimes, Policy and Strategy Officer, Northern Housing Consortium As housing organisations are increasingly looking to engage with tenants through the use of social media and other online technology, this session will explore how and why tenants can make the most of these new mechanisms and look at: mapping community connections and how we can maximise the impact of these connections empowering communities to help themselves through online communities meaningful online engagement to improve services measuring success of social media interventions the future of social media and online engagement

5. The Prince’s Trust – working with young people in your communities Richard Marsh, Senior Head Public Sector, The Prince's Trust Sue Littlefair, Head of Programmes, Prince’s Trust Young Ambassadors, Prince’s Trust The Prince’s Trust works with young people aged 13-25 throughout the UK. It assists young people who are unemployed, educational underachievers, care leavers and ex-offenders to get their lives working. Through its work with over 50,000 young people a year 80% go on to a positive outcome of work, education, training or volunteering. In the session, Prince’s Trust young ambassadors will outline how the Trust has assisted them to turn their lives around, and also cover: how the Trust has worked with housing organisations to give residents opportunities which make a contribution to their communities whilst at the same time achieving their goals. how we can extend our footprint and work with more young people to “get their lives working“ an understanding of the real and lasting impact The Prince’s Trust can have on young people and opportunities to develop partnerships with housing organisations.


Refreshments and Exhibition viewing


Professional practice sessions repeated


The Blackpool Fairness Commission Cllr Simon Blackburn, Leader of Blackpool Council Equality is a key issue for housing organisations. In this session Cllr Blackburn will explain how the Blackpool Fairness Commission aims to make Blackpool a fairer place to live, work and visit.


Developing tenant scrutiny and co-regulation in social housing: lessons from the co-regulatory champions Yvonne Davies, Director, Scrutiny and Empowerment Partners Soha Housing Ltd, Tenant representative With the current approach to housing regulation placing emphasis firmly on tenants scrutinising landlord activity and performance, this session will focus on the outcomes from the work of the co-regulatory champions and link this to recent changes in housing regulation. This session will: explore the changes in regulation and where tenants may wish to get involved and influence their landlord. review the lessons learned by the TSAs co-regulatory champions 18 months in, by looking at case studies on how they have overcome obstacles and learnt their trade and achieved success.


Chair’s closing remarks


Evening dinner


Evening entertainment Join us to hear classic 50s, 60’s and 70’s rock, soul and pop from the Tomahawks from 9.30pm -10.45pm, followed by our popular late night Disco.

Day 2 9.30

Sub plenary sessions A. Changes in tenancy law Ian Alderson, Partner, Brabners Chaffe Street LLP Giving an accessible and engaging overview of this important area of housing law, in this session Ian will: review the new flexible tenancies, introduced as part of the localism agenda, that will result in some new tenants having reduced security of tenure; and consider how these tenancies are likely to operate in the light of recent developments in human rights law following the Supreme Court case of

Pinnock v Manchester City Council

B. Breaking the cycle: enhancing community involvement in criminal justice Dave Rawding, Hull Centre for Restorative Practice, (formerly Chief Inspector of Neighbourhood Policing at Humberside Police) The current approach to criminal justice is placing greater emphasis on community involvement in justice, so that local people help to find resolutions to low level crime, that reflect community concerns and interest. In this session Dave will explore: the current approach and tools available developing restorative justice approaches that give victims a role in ensuring offenders make amends evidence from Neighbourhood Justice Panels


Refreshments and exhibition viewing


Opportunities for tenant engagement in the new landscape Michelle Reid, Chief Executive, Tenant Participatory Advisory Service Looking at government policy and strategy, and providing an assessment of the implications, Michelle will: give her perspective on the future of tenant involvement highlight the key challenges for tenants and tenant organisations review opportunities in the new landscape of localism


The new role for the Housing Ombudsman Dr Mike Biles, Housing Ombudsman The Housing Ombudsman will have a new role after April 2013. In this session Mike will explain what will change, and what will stay the same.


Panel debate What should landlords be focusing on to improve services? What are the incentives? What should tenants be doing in the new world of housing regulation?


Chair’s closing remarks

Date for your diary: 2nd Annual Tenant Panels Conference: 18th October at York Racecourse

12th Annual Resident Involvement Conference New opportunities to shape services Monday 18th and Tuesday 19th June 2012, Hilton Hotel, Blackpool Non residential

Delegate fees


Northern Housing Consortium Member



Non Member



Book 3 places only pay for 2! (excludes accommodation and conference dinner) Third residential delegate accommodation and conference dinner charged at £119 and £39 + vat respectively

*Member Rates available to members of: Northern Housing Consortium/Scrutiny and Empowerment Partners SCRUTINYnet/TPAS/TAROE

How to book Online To book your delegate place at this event and to view our full terms & conditions and cancellation policy, please click below.

Book Online Telephone To make a provisional booking please telephone our events team;

0191 566 1000 Please note any telephone reservations are made on a provisional basis and must be confirmed in writing within 2 working days.

Contact us For further information or if you have a query please contact a member of the events team: Telephone: 0191 566 1000 Email:

2012 Resident Involvement ebook  

2012 Resident Involvement ebook

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