NCCH News
CEO’s Intro
Tenant Newsletter Issue 49 | Winter 2020 Dear NCCH Tenants, Welcome to the Winter issue of our Tenant Newsletter. Over the past few months, since our last newsletter, we have certainly been living under very different—and sometimes difficult—conditions, as we negotiated our way through the COVID-19 pandemic and all the restrictions placed on us that have impacted our lives. COVID-19 Update As relayed in our last newsletter, NCCH has a Business Continuity Plan which includes a section for pandemics and we have utilised this plan as we negotiated our way through the changing restrictions during the pandemic. Our Exec Team, together with our Quality & Compliance Manager Richard Burns, have worked continuously throughout the COVID-19 pandemic so that NCCH can provide tenants with details of our approach and how it will impact our tenants on our website & Facebook pages, as well as via SMS “blasts” to tenants with mobile phones.
SINSIDE THIS ISSUE: CEO’s Intro .................................... 1-2 Updates & Info ................................ 3-6 Community Noticeboard ................. 7-9 Emergency Contractors List ............ 10 SPECIAL POINTS OF INTEREST: Scholarships Program ....................... 2 Together Home project ...................... 2 In Memoriam...................................... 2 Property & Development update ....... 3
The important thing is to keep yourself informed and follow the guidelines set out by the Australian Government Department of Health, NSW Health and the World Health Organisation (WHO); if you or a member of your family display any of the symptoms of the virus, please get tested! We will continue to keep you updated on any changes to our operations and if you have any questions please don’t hesitate to give us a call.
Winter Safety in the Home ................ 3
At the time of writing, the NSW Government has been gradually winding back the COVID-19 restrictions to return all of us to more of a normal way of life, even though things may have to be done differently.
New-look Tenant Statements ............ 5
We ask that you contact us if COVID-19 has had an impact on your employment or if your income has been affected by the loss of employment or reduction in hours. Please get in touch with us so we can work through the issue and make sure we work with you to sustain your tenancy in these prolonged difficult times. We are here to help!
Important info re NCCH offices ......... 4 From our Tenant Council ................... 4 Operations Team update ................... 5 Feros Care Virtual Social Centre....... 6 Counselling Services, Transport info & NCCH contact info ............................ 7 Rebates and Energy savings ............ 8 EWON Support & Poetry Corner ....... 9
The process around attending to maintenance calls as a result of the COVID-19 situation continues (see page 3 of this newsletter), and I ask that as we all go through these trying times, we try and remain courteous to each other and recognise that everyone at NCCH is trying to do their best to assist you in your tenancy. We are now working on our plans to open up our offices again and will let you know the details once we have finalised our plans. We said farewell, at the end of June, to one of the Tenancy Managers in our Richmond (Lismore) office—Anne McArdle—who has decided to move to a warmer climate and be close to family. We wish Anne well and I would like to thank her for her efforts and commitment to her role with NCCH during the time she worked with us.
Until next time, stay safe and stay well … John McKenna
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On behalf of the Exec Team, I would like to acknowledge and thank our staff for the work carried out by them during the COVID-19 pandemic.
NCCH acknowledges the Bundjalung, Arakwal, Gumbaynggir and Yaegl peoples who are the traditional custodians of the land that comprises the Northern Rivers.
Providing homes, Improving lives, Strengthening communities