THE MODULES

Each module will cover key skills and knowledge that are essential for effectively leading teams and can be completed in any order.

SELF AWARENESS & PERSONAL IMPACT

This module aims to provide managers with the opportunity to develop an awareness of their impact as a manager. Looking into self-awareness, unconscious bias, emotional intelligence and inclusivity and how to apply the appropriate knowledge and skills to be effective within a management role.

Management Principles

The module introduces and considers the fundamental knowledge, skills and behaviours relating to effective management, in any organisation. During this module, we’ll discuss the importance of, and a managers influence on, strategy, communication, culture and ethics as well as key techniques for managing yourself and your time.

COMMUNICATION & ENGAGEMENT

Within this module we’ll explore key components to effective communication and team engagement, including how to be assertive, skills and techniques for approaching sensitive or difficult conversations and the foundations for team motivation and engagement.

Management Skills

Within this module you will develop a deeper understanding of the aspects required to effectively manage people, including the fundamentals of good teamwork, setting targets, regular staff reviews, coaching skills and providing appropriate feedback to your teams.

Operational Performance

As part of this module you will need to spend some time with your manager to develop a clear understanding of the measures and metrics that underpin the service delivery and performance for your function.

Wellbeing In The Workplace

At Norse Group we are committed to fostering and promoting employee wellbeing. This classroom session has been designed to support you to understand workplace wellbeing and how to have supportive and effective wellbeing conversations.

CHANGE & INNOVATION

As a manager it is important that you can effectively lead your team through change, communicating, supporting and engaging with your team to make any transition as smooth one. Innovation is key to an organisation’s ongoing success and, by definition, involves change. This module explores various ways to lead innovation, along with how to implement change via a system of continuous improvement.