Caminos - Policies & Procedures

Caminos POLICIES AND PROCEDURES MANUAL 1967 Lakeside Pkwy #400, Tucker, GA 30084 404-327-5820

https://wellroot.org/our-programs/caminos/

INDEX Our Vision Our Purpose Our Core Values ORR Staff Code of Conduct Confidentiality Caminos Program Fraud Acknowledgement

3 3 3 4 6 8

Our Vision We envision a world where every child is raised in a loving, compassionate, and nurturing home.

Our Purpose Enriching communities, one family at a time.

Our Core Values Safety, Relationships, Empathy, and Impact.

SAFETY as a mindset We value life, spirit, and health above all else and take action to maintain the safety of our workplaces, programs, and services through a trauma-responsive lens. We are personally accountable for our own safety and collectively responsible for the mental, emotional, and physical safety of our community.

Foster RELATIONSHIPS within our Community Openness and honesty with all stakeholders make for both the best program outcomes and team culture. Inclusive practices are the building blocks for trust. We create space for conversations that grow transparency about our decisions, promises, and understanding of one another.

Listen and respond with EMPATHY Empathy will guide our programming and culture at all levels. A supportive work and program environment means valuing the voices of all people, ensuring equitable representation, and growing a desire to know and understand others. We recognize that with empathy we will better understand what type of care and encouragement to provide.

IMPACT drives lasting change

We seek to make lasting change in the lives of those we work with by providing services that are inclusive, measurable, and durable. We maximize our impact by investing in staff and board development. Feedback presents an opportunity for action, which enhances and strengthens our programs and their outcomes.

ORR Staff Code of Conduct ORR Staff Code of Conduct Office Refugee Resettlement (ORR).

ORR with Wellroot Family Services is committed to providing a safe environment to all UAC in its care, including protecting UAC from sexual abuse and sexual harassment. In order to ensure the safety of UAC, who are under the age of 18, care provider facility Staff, contractors, and volunteers must comply with the following Code of Conduct.

1. Staff will not engage in any form of sexual abuse or sexual harassment, as defined at

Section 4.1 of ORR’s UAC Policy Guide.

2. Staff will not verbally or physically abuse any unaccompanied alien child.

3. Staff will not engage in sexual contact with anyone while on duty or while acting in

the official capacity of their position.

4. Staff will not exchange letters, gifts, pictures, phone numbers, e-mail addresses, or

social media information with any UAC in ORR care or within three years of the child’s discharge. Requests for exceptions must be submitted in writing to and approved by care provider management.

5. Staff may not have contact with any unaccompanied alien children outside of the

care provider facility beyond that necessary to carry out job duties while the child is in ORR care or within three years of the child’s discharge. Requests for exceptions must be submitted in writing to and approved by care provider management.

6. Staff must confine their relationships with UAC families and sponsors to those

activities which fall within the scope of the Staff’s job duties. Requests for exceptions must be submitted in writing to and approved by care provider management.

7. Staff may not engage in a romantic or sexual relationship with a UAC while the

child is in ORR care or within three years of the child’s discharge.

8. Staff may not live with a UAC within three years of the child’s discharge.

9. Staff must report knowledge, suspicion, or information about sexual abuse, sexual

harassment, or inappropriate sexual behavior according to mandatory reporting laws, Federal laws and regulations, and ORR policies and procedures.

10. Staff with knowledge or information of a Staff violating this Code of Conduct must

report this knowledge or information to their supervisor.

11. Staff have a continuing affirmative duty to disclose any misconduct that occurs on or

off duty.

Care provider facilities must immediately terminate any Staff member who violates this Code of Conduct. Care provider facilities must suspend any Staff member suspected of violating this Code of Conduct pending investigation.

Code of Conduct Disclaimer: Please note that this policy contains necessary language as required by ORR PP Section 4.3.5: Staff Code of Conduct. Currently, this Code of Conduct is written to include items specific to ORR UC Care Provider “Shelter” Programs. Shelter-specific items may not apply to HS-PRS Providers (as UC are not provided shelter care by HS-PRS Programs). ORR reserves the right to update their PP and MAP language in the future at any time.

By signing this document, I acknowledge that I have read and understand the ORR Staff Code of Conduct.

Confidentiality All information regarding Wellroot its clients, residents, donors, volunteers, Sponsor Family, suppliers, vendors, products and operations is to be held in the strictest confidence. Wellroot has required you to sign a Confidentiality Agreement as a condition of employment and continued employment. Under this agreement, you cannot use or disclose business or customer information that is not generally available to the public, either during employment or after separation of service from Wellroot. Any information learned or developed during the course of work is the property of Wellroot and is to be used solely for the benefit of Wellroot and its clients.

The protection of confidential business information and trade secrets is vital to the interests and the success of Wellroot. Such confidential information includes, but is not limited to, the following examples:

· · · · · · · · · · · · · · · · · · ·

Financial data Competitor information Computer programs and codes Client and Sponsor information Donor information Employee information Financial information Cost of product produced Health information of anyone (HIPAA) Information on identity of anyone (FACTA) Legal affairs, including any litigation pending or completed Marketing strategies Material pricing information New materials research Pending projects and proposals Pricing Proprietary processes Research and development strategies Sales projects or reports

· ·

Technological data Vendor information

Wellroot will take necessary action to maintain policies and procedures concerning privacy of and access to employee-protected health information. The Head of Human Resources is the PHI (Protected Health Information) privacy program manager. Please notify that person if you are concerned about compromised information.

Wellroot operations, including interactions with clients, individuals we are caring for, our internal functions and our IT services, are set up to protect the confidentiality and security of all personal

medical information (to include other employees, clients and cared-for individuals). That information must be kept confidential and provided to only those who have a need to know.

By signing this document, I acknowledge that I have read and understand the confidentiality policy.

Caminos Program Fraud Acknowledgement Policies to Protect Sponsors from Fraud ORR and Wellroot does not charge any fee to prospective or approved sponsors as a condition of release of an unaccompanied child. Any demand for payment of fees is not authorized by ORR or Wellroot and should not be paid.

Prospective sponsors should immediately report any suspicious calls or requests for payment to Wellroot Care, to ORR or Wellroot directly, or the ORR National Call Center Help Line at 1 (800) 203-7001.

Efforts to Help Prevent Fraud

Wellroot staff are responsible for notifying all potential sponsors that ORR, its care providers, volunteer agencies, and grantees/contractors do not collect or require fees for any services related to the release of unaccompanied children from HHS custody.

In order to detect potential fraud schemes, ORR and Wellroot also asks all approved sponsors at the time of a child’s release if they have been approached by anyone asking for money at any point in the release process.

The FBI recommends that all members of the public should exercise caution and adhere to the following guidelines before making a payment or donation of any kind: · Be skeptical of individuals representing themselves as officials and asking for payments or donations door-todoor, via phone, mail, e-mail, or social networking sites. · Be skeptical of individuals requesting payment or contributions by courier or wire, or those who request your bank account or credit card number. · Verify the legitimacy of the government agency or non-profit organization by utilizing various Internet-based resources which may confirm the correct phone number, e-mail, and/or the group’s existence and its non-profit status rather than following a link to an e-mailed site. · Call the official telephone number of the government agency seeking money to ensure the request for payment is legitimate.

·

Do not respond to any unsolicited (spam) incoming e-mails. Do not click links contained within those messages. · Be cautious of e-mails that claim to show pictures of intended recipients in attached files which may contain viruses. Only open attachments from known senders. · Make contributions directly to known organizations rather than having others make the donation on your behalf to ensure contributions are received and used for intended purposes. · Do not give your personal or financial information to anyone who seeks payment or solicits contributions. Providing such information may compromise your identity and make you vulnerable to identity theft.

See www.fbi.gov/sanantonio/press-releases/2014/new-fraud-schemes-targetin...Visit disclaimer page for the Spanish translation of this warning.

ORR and Wellroot also requests that sponsors: · Report any suspicious calls or contact to Wellroot Family Services and ORR directly. · Call the ORR National Call Center Help Line at 1 (800) 203-7001. Sponsors may call the help line to inform ORR if a person defrauds or attempts to defraud them of money.

Responding to Fraud Attempts

If a Wellroot Family Services staff member determines that a sponsor or prospective sponsor has been the target of a fraud attempt, the incident to ORR through a Significant Incident Report (SIR) and to local law enforcement.

ORR reviews the information in the SIR and reports all fraud schemes, whether attempted or successfully perpetrated, to HHS/Office of the Inspector General (OIG). ORR and Wellroot will cooperate fully with the HHS/OIG investigation.

If the fraud scheme involves Wellroot staff, Wellroot will contact local law enforcement and follow local licensing guidelines regarding reports of inappropriate employee behavior including informing the local licensing agency that the case was referred to HHS/OIG and local law enforcement. Wellroot will take disciplinary action including termination of any staff for criminal behavior, including fraud. ORR issues corrective action findings and requires that Wellroot take appropriate action.