Crewguide Noorderzon 2024

Would you like to help?

Crewguide Noorderzon 2024

Dear all, All kinds of preparations are being made: the maps have been drawn, the schedules are being made and the fun is getting started. You can feel it in everything: Noorderzon 2024 is almost here! Soon the Noorderplantsoen will once again be transformed into a festival village and the theatres in the city will host our Downtown programme.

We are extremely happy that you are coming to help us and come ‘Noorderzonnen’ with us. The festival is an incredibly nice place to meet people, enjoy Groningen and the world beyond together. Eleven days of fun, scanning tickets, tinker on the playing field, getting moved by the plays, tapping beers and dancing under the stars.

This crew guide contains everything you need in the run-up to and during Noorderzon 2024. So read it carefully before you start working. If you have any questions or if something is unclear, please let us know! You can find all contact details in this crew guide.

Warm regards from team Crew Noorderzon and see you soon!

Zoë, Richte, Patrick, Nastia & Jasmine

Important information

List of contents Important information Noorderzon 2024 Festival map Register for your shift Backstage, catering & clothing Specials for crew Golden rules Chatting with the organisation

Contact Prior to the festival (before 22-08): Mail: crew2024@noorderzon.nl Phone: 050-211 51 30 (tues. to fri. 10:00 – 16:00)

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During the festival (22-08 t/m 01-09): By phone between 11:00 - 20:00: 050-211 51 30 General emergency number Immediate danger? Always call 112, then notify your supervisor or production (050- 211 51 31).

Indirect danger? Notify your supervisor or production of Noorderzon (050- 211 51 31).

Opening hours festival South & playground: every day from 13:00 Mid & north: weekdays from 15:00, in the weekend from 13:00 Everything closes at 00:00, except Friday and Saturday when we close at 01:00 The crew desk is open daily during the festival from 11:00 - 20:00.

Backstage You can find the backstage at the level of the Oranjesingel 8 in Groningen. Follow the signs to the backstage entrance.

Transportation Coming to Noorderzon by bike? You can park your bike in the bike racks at the backstage or at the beginning of the festival site. From noon and on it’s not allowed to bike through the park, so be aware that you have to bike around and might take a few extra minutes.

Coming to Noorderzon by public transport? Set the destination in your navigation app to bus stop ‘Oranjesingel’ in front of the backstage. Are you working in the northern part of the park? Then enter bus stop ‘Noorderplantsoen’.

We have no parking spaces or compensation available if you come by car.

Noorderzon 2024 "Noorderzon Festival of Performing Arts & Society is the somewhat curious combination of grand summer festival and international arts festival. Local programme stands side-by-side with adventurous international performing arts and social interpretation. Cutting-edge theatre and music, literature, modern dance, local performances in intimate settings, after-talks and lectures. The city as a stage, the freely accessible and idyllic Noorderplantsoen as a meeting place, village and stage in one."

Noorderzon takes place in the Noorderplantsoen and at various locations in ‘Downtown’ Groningen: Forum, Grand Theatre, Machinefabriek, Vera, Lutherse Kerk, VRIJDAG and USVA. The festival site in the Noorderplantsoen is freely accessible, as are the concerts at Apollo, Callisto and De Raaf. You do need a ticket for most performances at the Noorderplantsoen and Downtown Groningen.

The Noorderplantsoen This year, the Noorderplantsoen looks both familiar and renewed: we have made several changes and improvements. In the northern part of the festival grounds, you will find the mirror tent Pollux, the &society-location Nova, the open-air music stage Apollo, the terraces Paradijsvogel and De Raaf (note: these have been switched), and the stage De Raaf. In the southern part, you will find an area specifically for children with De Kleine Beer, Grote Beer, and Draak, as well as the music stage Callisto and the (even bigger) mirror-tent Castor. In four places in the park, you will find groups of containers, which you can also find on the map on page 4.

Did you know that Noorderzon prioritizes sustainability? We like to keep the park clean. Will you help us?

Locations Groningen Downtown

Register for your shift Schedule For the first time this year, we are working with an online system for volunteers: Eventkit. With your email address you can always view your schedule at: https://eventkit.online/festivalmanager/org/noorderzon/crew/ Through Eventkit you can: Register as a volunteer; Login and check your data; Submit and modify your availability; Accept or decline shifts; View your schedule.

Still have questions about your shift or changes during the festival? Then come to the crew desk.

Cancelling your shift can only be done via the general crew number: 050-2111 50 30.

Signing in for your shift Before your shift, always stop by the crew desk in the backstage area of the festival. Here you get your wristband, T-shirt (or if you already have a shirt, a new circle), drink tokens and any lunch or dinner voucher. Keep in mind that it can sometimes be busy at the desk, so arrive on time.

Opening hours crew desk The crew desk is open every day from 11:00 to 20:00.

Do you have questions about your shift outside these times or need to start before 11:00? Then get in touch with your immediate supervisor!

Supervisor While working at Noorderzon, you will always have a supervisor. You can contact this person (e.g. a bar manager at the bar) for questions about your work and how to register for your shift. Only on your first shift do you have to pass the crew and information desk first.

Each function group has a different supervisor: Hospitality: bar head Audience support, ticket sales & Speelweide: Location manager Stage-crew: Stage manager You will get to know your supervisor during your shift.

Backstage, catering & clothing Backstage In the backstage area you will find food, drinks, information and company. You will also find the crew desk and information desk here. Here you can ask questions and/or report changes in your availability.

The crew desk is open every day from 11:00 to 20:00. Do you have questions about your shift outside these times or do you need to start before 11:00? Then get in touch with your direct supervisor!

Work clothes For everyone who comes to work, we have a crew t-shirt, so that you are recognizable as a volunteer. Make sure you wear this during your shift.

Crew catering Of course we want you to eat well while working at Noorderzon. Want to know if you get lunch and/or dinner? Then check your schedule in Eventkit! Here you can also pass on your diet or allergies.

Does your shift start around dinner time and does Eventkit indicate that you get lunch or dinner? Then make sure you finish eating before your shift starts.

During Noorderzon it can be very hot, but it can also rain heavily. Therefore, put on sensible clothes and shoes for multiple weather types.

And wear closed shoes (no flip-flops).

Opening hours crew catering: Lunch: 12:00 - 14:00 Dinner: 17:00 - 20:30

Keep in mind that you have a public function. We therefore ask you to wear appropriate and nonprovocative clothing while working at Noorderzon.

Bring your food voucher with you! You can collect this from the crew desk every day.

Drinking while working We want you to drink well while working at Noorderzon. Therefore, you will always find free coffee, tea, soft drinks and water in the backstage area. Also, during your shift you can always drop by the nearest bar to get non-alcoholic drinks when you show your wristband.

Tokens When you come to volunteer at Noorderzon, we will give you 3 tokens. You can spend these on soft drinks, beer and wine after work. This is only possible at the bars in the Noorderplantsoen.

Valuables Leave your laptop, iPad and overstuffed wallet at home. We have no lockers or space at your workplace for storing valuables and it would be unfortunate if you lose them. Noorderzon is not liable for theft.

Specials for crew We really appreciate your help during Noorderzon. We have therefore arranged some great benefits and meeting opportunities for you!

Visiting performances We would like to give you a free ticket for a performance of your choice. This applies if you work 3 or more shifts, you will get 1 free ticket. Want to know which performances you can attend? At the crew desk you will find a list of performances for which tickets are still available.

In addition, you can only enter shows that are not sold out after consulting the corresponding location manager. All concerts at Apollo, Callisto and de Raaf are free of charge.

Attending performances during your working hours is not possible.

Crew meetings & drinks This year, we will organise the big crew meeting on Wednesday evening 21st of August from 19:30 to 21:00 in the Pollux. The kick-off is an important moment for everyone working at Noorderzon 2024. Here you get the latest info about the festival and your work during the festival. It is also a nice moment to meet and toast with each other.

Discounts on merchandise From sweaters to postcards and water bottles to rompers. You will find all this beauty in De Winkel at the head of the pond at Noord. As a volunteer, you will receive a 10% discount on Noorderzon merchandise.

Crew Instagram We have Instagram! Are you already a member of the private group? You can do so via: NOORDERZON CREW. During the festival, we will post information on Instagram, as well as fun photos of volunteers and performances.

Noorderzon After party After the festival is over, we would like to get together with you and the rest of the crew to toast the festival. This year, we will organise this Noorderzon After party on Friday 6th of September at WEnutbutter (Oosterhamrikkade 2 Z, 9714 BA Groningen).

Golden rules Everyone is welcome at Noorderzon. Noorderzon offers a window on the world - stories from all corners of the world are being collected and told. Groningen is a beautiful, diverse city where everyone can participate every day.

Be considerate of each other. It is sometimes busy, it is sometimes exciting, and we are not all the same. This requires patience, love and respect for each other.

Be mindful of the park. We are guests and want to leave the park as tidy as possible again.

Treat each other with respect. We also ask this of our audience and artists, regardless of your background.

Speak to each other about inappropriate behavior, or report it to your person in charge, the crew desk, confidants. There are lots of people there to help, to get your mind off things, or to talk away.

Make sure you eat, drink and rest sufficiently. This ensures that you can fully enjoy your work at Noorderzon.

It is forbidden to be under the influence of alcohol and/or drugs during your shift.

Report any nuisance to security or staff, recognizable by their work clothes. In case of problems, do not take action on your own. Noorderzon provides supervision, both with recognizable and non-recognizable supervisors.

Always follow instructions and directions from Noorderzon crew, traffic supervisors and security.

On the grounds, you may be filmed or photographed. The organization may use these recordings for promotional purposes.

Entering the festival grounds in the Noorderplantsoen is at your own risk.

VVV To make you as a (new) volunteer feel at home at our festival, we introduce the VVV. This VrijwilligersVragen-Vriend (volunteers-questions-friend) is an experienced volunteer who will take you and the rest of your VVV group in tow. They will show you around, answer questions and be a friend at the festival. They also provide a fun entry to Noorderzon by chilling in the grass together, having a drink or going to a performance.

Would you like to be part of a VVV group? Let us know by emailing crew2024@noorderzon.nl

Chatting with the organisation During the festival, you can chat with the organisation of the festival. Do you need to have a chat, are you unsure about something or do you want to let your heart out? At the backstage desk, people are there to listen and help.

Protocol for inappropriate behaviour Within Noorderzon we have a protocol for inappropriate behaviour. This protocol contains clear information on how to act in cases of inappropriate behaviour at our festival. The protocol also contains the names of Noorderzon's own confidential counsellors.

Confidential counsellor We think it is important that you always have somewhere to put your story when inappropriate behaviour occurs, and we realise that there are also situations where you would like to discuss something in confidence. If you have experienced inappropriate behaviour and would like to talk about it, you can contact a confidant.

Confidential counsellors have a duty of confidentiality; anything you discuss with the confidential counsellor is confidential and will not be shared until you have given your permission. If there is or has been inappropriate behaviour, the confidant can hear, assist, guide and advise you.

Confidential counsellors Internal: Maryanti Tija Jasmine Wouwenaar Zoë Visser Richte Westerman Debbie Elzinga Paul Steeneken Pascal Nieuwland

maryanti@noorderzon.nl jasmine@noorderzon.nl zoe@noorderzon.nl richte@noorderzon.nl debbie@noorderzon.nl paul@noorderzon.nl pascal@noorderzon.nl

External: Aaron Steeman (From 8 July to 20 August only available by phone)

aaron@simplon.nl 06-24 84 59 92

Mores.online (anonymous) mores@devertrouwenspersoon.nl 088-111 99 50 Complaints Comittee (formal complaint) klachtencommissie@noorderzon.nl Wordt beheerd door: Maryanti Tjia & Jasmine Wouwenaar