Terms & Conditions – Stanstard Smart Parking
Welcome to Stanstard Smart Parking. These terms and conditions govern the use of our meet and greet parking services at UK airports. By confirming a booking with us through our website ssparking.co.uk, email, phone, or in person, you agree to be bound by the terms outlined below. This does not affect your statutory rights as a consumer.
1. Bookings & Cancellations
Bookings are confirmed via email or SMS once payment is processed or details are confirmed. Please keep your booking reference safe as proof of service entitlement.
If a booking receipt is not presented on return, photo ID matching the person who dropped the vehicle will be required.
Bookings can be cancelled up to 24 hours before the parking period begins for a full refund. Cancellations within 24 hours will not be refunded.
If you return early and wish to collect your car before the booked end date, no partial refunds will be issued.
Overstay beyond the booked period is charged at £20 per day.
2. Delays, Timing & Charges
We are not responsible for delays caused by traffic, flight changes, security checks, weather, or other uncontrollable events.
If you arrive earlier than your scheduled time without notice, a £25 early arrival charge applies. Bookings are accepted only from the registered owner or someone with explicit permission from the vehicle owner.
Arrivals or returns between 11:00 PM and 5:00 AM are subject to a £10 hourly night surcharge
An airport levy of £10 drop-off and £10 pickup ) will be added to every booking.
3. Payment Terms
All bookings must be paid in full at the time of confirmation. No vehicle will be accepted without full payment being received in advance or at drop-off (by prior arrangement only).
No-shows are charged 100% of the booking amount.
4. Security & Vehicle Condition
Please ensure your vehicle is roadworthy, with valid MOT, road tax, and enough fuel for movement. Only one key (no house or extra keys) should be given to our driver.
We are not responsible for items left inside the vehicle. Remove all valuables, electronics, loose cash, and personal items.
No responsibility is accepted for any mechanical, electrical, or structural failure, including flat batteries, tyres, or internal components.
Any vehicle not roadworthy or found to be unsafe may be refused service.
In case of a flat tyre or battery, a call-out charge may apply for inflation or jump-start.
5. Liability & Insurance
While your car is being moved by our drivers, it is covered under road risk insurance only.
While parked in our secure facility, your own comprehensive vehicle insurance must cover all risks (including theft, fire, flood, or natural events).
Claims for any damage must be raised immediately upon return and supported with clear, timestamped photographs taken at drop-off and pick-up.
We do not accept liability for:
• Minor dents, scratches, or weather-related discolouration.
• Vehicle cleanliness (interior or exterior).
• Damage not brought to our attention before leaving the airport.
• Unauthorized repairs – we will not cover costs if damage is repaired before our inspection.
6. Customer Responsibilities
You must call us 40–60 minutes before arriving at the airport to drop off or collect your vehicle.
Failure to call before arrival will result in a terminal access fee and may cause significant delays.
Changing return terminal details without prior notice may result in a £20 charge.
Incorrect booking details (flight info, return time) may cause delays of up to 2 hours and incur a £20 admin fee.
We do not provide courtesy vehicles, reimburse ULEZ charges, or cover flight costs due to service delays caused by customer errors.
7. Exclusions & Limits
Our liability is limited to damage proven to have occurred while the vehicle was in motion by our employee due to negligence.
Insurance excess is £800 for any claim we accept.
Stanstard Smart Parking is not liable for:
• Tools, drinks, or other objects moving/damaging your vehicle during handling.
• Vehicles with mismatched registration or over 3.5 tonnes may be refused.
8. Complaints & Claims Procedure
All complaints must be submitted in writing to info@ssparking.co.uk within 24 hours of return.
Damage complaints must be supported with:
• Clear photos showing date, time, and location.
• Proof that the damage occurred during the booking period and not prior.
If damage is identified and logged, the vehicle must be inspected by us before repairs. Unauthorized repairs invalidate any claim.
Complaints about service (not damage) after 24 hours of return will not be entertained.
Stanstard Smart Parking is not liable for fraudulent collection if a third party provides your booking reference or instructions.
Contact Us:
info@ssparking.co.uk
www.ssparking.co.uk