What do Online Vendors Need to Know about Live Chat Software?

What do Online Vendors Need to Know about Live Chat Software?

Summary: If you still have not installed live chat software on your e-commerce website, it means that you are missing a major part of your probable sales and conversions. Thus, to keep going in today’s tough market, you need to be aware of all the technological developments using which you can benefit your online business with every respect. Let us have a detailed discussion on this magical online business enhancement tool.

Body: If despite being an online business owner, you do not know anything about live chat software; it means that you are lagging far behind your competitors. In this era of technology and automation you need to know about everything from technology to strategies, you should use to flourish your business. Moreover, for retailers it is necessary to have a complete knowledge of new technologies through which they can take an edge over their competitors.

Live chat software is no more an innovation in online business world – it has been more than a decade that live chat is a part of e-commerce websites; however, it has gained fast and continuous popularity with the passage of time and now it has become a ‘must have’ part of all types of online businesses.

What is Live Chat Software?

It is a web-based chat application that not only serves as a customer service tool but also as a complete online business package, which makes your tasks much easier, faster and convenient.

Using this chat application, a retailer can improve the overall operational activity of their CSRs which in-turn helps creating a sales-earing customer experience. This usually appears just as a chat window mostly on the right corner of the website. It is a retailer’s choice, how he wants his chat box to appear - as some make it a pop-up window; whereas on other websites you can find a floating chat box. By the status mentioned on the chat window ‘Available’ or ‘Unavailable’ a user can easily get to know whether the customer service of a business is available for that particular period of time or not.

How to Run It on Your Website?

You can install live chat software on your website just by copying few lines of code provided by the company and then paste it on your website. Now most of the websites provide easy installation procedures which take just few minutes. However, to make it run on your website, you have to get license after making payment to the service provider.

Trial Period Nowadays, most of the companies are offering a 30-day trial for their live support service in UAE and in other business centers. The trial period is enough to check whether or not, the software makes any difference in the quality of online support service of a particular business.

Customizing Options To make it useable for every kind of online business, the software vendors are making this chat widget highly customizable. You can customize the design and color of a chat widget according to your website’s requirement. Even you can add your own greeting message and logo to make it look more professional.

Select the Latest Version with Maximum Features With the passage of time and new inventions, there have been made several improvements in live chat software with respect to its features. You need to select the version with latest and maximum features because this is how you can surpass the tough market competition. The latest software are providing maximum customization as well as automatic routing system, which make your task much easier and also cut down your overheads by reducing man power.

Thus, knowing the key features and benefits of chat software, you can purchase the one, which best suits your budget as well as business needs. No matter you are providing live support service in UAE or in any other corner of the world, it equally benefits your online business.