Benefits of Live Chat Software Multitasking Feature

Benefits of Live Chat Software Multitasking Feature Summary: Live chat software has many beneficial features, but what makes it a highly cost efficient and an effective tool of communication is its multiple chat feature. This feature enables operators to deal with more than two customers at a time, hence allowing effective customer management.

It also improves the average response time of the operators and reduces the customer queue.

Apart from that, it also makes live chat, cost effective because it reduces the need of extra operators.

Body: One of the many ground breaking features of live chat software is the multitasking or the multiple chat feature. This feature alone is responsible for making live chat the most effective medium of customer communication in terms of providing customer convenience and satisfaction. Many companies availing live support software in UAE are enjoying the benefits of this amazing feature. Here are some benefits of the multitasking feature of live chat software: Cost effectiveness The main difference between live chat software and other modes of customer communication is that it allows one operator to deal with multiple customers together. Where one agent is needed to deal with one customer at a time on a telephone, live chat software lets a single operator do the job of multiple operators. This reduces the need of hiring multiple agents hence reducing the recruitment expenses.

Reduces average response time of operators One of the biggest factors that can let down, the customer services of any organization is the slow response time of the operators. In a medium like live chat support, there is no scope of slow responding. Since they are shopping online, your customers are short of time and they demand immediate attention, therefore they would leave if their queries are not answered quickly. Dealing with one customer at a time, increases customer queue - something which cannot be afforded on the medium of live chat. Chatting with multiple customers naturally reduces the customers’ queue while improving the average response time of operators.

Enabling real-time monitoring along with chatting The term multitasking does not only imply that the operators can deal with multiple customers; it also implies that operators can perform other tasks along with just chatting. With the live chat software your operators can analyze your traffic, track your customers and chat with them

as well. This practice not only allows the operators to deal with the customers at hand, but also helps in seeking for prospective customers.

Managing customers The multiple chat feature of live chat software makes customer management and segmentation an easy process. By dealing with multiple customers at a time, the operators can handle the rush of customers easily. This feature can really come in handy during the holiday or the shopping season when there is an increased traffic and there is a crowd of customers to handle.

Increasing customer convenience By improving the response time of the operators and decreasing the customer queue, this multitasking feature provides maximum customer convenience. When customers will be able to connect with you immediately, and would get their queries answered, they would definitely be satisfied with you. All customers want, when they turn to you for chat, is an immediate response and effective guidance. And, by efficiently providing these two benefits, live chat software elevates the customer satisfaction rates.

The above mentioned benefits of multiple chat and multitasking features of live chat software are responsible for making live chat software, the most convenient mode of customer communication. Whether you are using live chat support software in UAE, UK, US or any other part of the word, you can gain the maximum benefits out of this feature.