Navigating Tough Conversations with Empathy and Respect How to Have Difficult Discussions Effectively BY MARLA BAUTISTA
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avigating tough conversations effectively is key to achieving productive discussions and fostering understanding. All communication, from job interviews to political discussions with family, requires understanding, active listening, finding common ground and learning effective communication strategies. By navigating these conversations with respect, you can connect with others and achieve positive outcomes. These skills are even more critical for military spouses navigating
uncertain territory, such as negotiating salaries or expressing emotions to loved ones. Carol Bowser, President and Founder of Conflict Management Strategies Inc. and Lydiah Owiti-Otienoh, Manager of Military Spouse Programs at Hiring Our Heroes, share a few ways to navigate difficult discussions effectively.
Preparing for Difficult Discussions “I take my time to understand the issue, usually two to three days, so I can come as calm as possible to the conversation,” said OwitiOtienoh of difficult conversations in the workplace. “I also learned to avoid labeling them as ‘difficult conversations’ as it gives it a negative connotation right from the onset and sets a negative tone that may hinder openness and authenticity.”
Carol Bowser
Setting the tone and preparing yourself for difficult discussions is crucial for achieving positive outcomes and maintaining respectful conversations. Before engaging in these conversations, take some time to reflect on your goals and priorities. Identify the key points you want to convey and any concerns or emotions you may have. It’s also essential to
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Lydiah Owiti-Otienoh research and gather information that supports your perspective so you are not unprepared if things get heated. Practice active listening and effective communication strategies, such as asking open-ended questions and paraphrasing, to ensure you understand what others are saying. Finding common ground and being mindful of the other person’s perspective can help create a more collaborative and productive conversation. By preparing yourself, you can NOVEMBER 2023