April—June 2018

Spring 2018 | Volume 25 Issue 2

Life Moving Forward Looking Back at the 2018 NMEDA Conference In the Name of Defense Choose and Maintain Your Next Torque Wrench Legal Requirements for Component Manufacturers ...and so much more!

THE NMEDA MAGAZINE

NMEDA

Takes Washington by Storm

(Literally.)

Full details pg. 32

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NMEDA CIRCUIT BREAKER

SPRING 2018

VOLUME 25, ISSUE 2

FEATURES THE NMEDA MAGAZINE

President Chad Blake

CEO

Danny Langfield

Layout, Editor & Creative Director Jenna DeTrapani

Contributing Writers Chad Blake Danny Langfield David Parton Harry Baergen Ray Morton Amy Schoppman Chuck Hardy Jenna DeTrapani Michael Benoit

The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association.

Office located at 3327 W. Bearss Avenue, Tampa, FL 33618. For business office, advertising and subscriptions: Tel: 813.264.2697 Toll Free: 800.833.0427 www.nmeda.org info@nmeda.org Subscription rates for the U.S.A and Canada: $16.50/4 issues.

Back issues are available by calling the NMEDA office.

All rights are reserved under copyright laws © 2018. Media note: Permission is granted to quote or reprint from this publication. Please credit the Circuit Breaker.

The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.

CONTENTS

ALSO

20

Wrap Up: The 2018 NMEDA Conference & Expo - Overview and Photos - Award Recipients - Sponsors & Exhibitors - Save the Date for 2019!

32

On the Cover NMEDA Takes Washington

by Storm (Literally.)

- By Amy Schoppman

4

Board of Directors

6

Staff Directory & A Note from the Editor

10 List of NMEDA Dealers 38 QAP Dashboard 52 Manufacturer/Associate

Member Directory 58 Dates to Remember

36 In the Name of Defense

- By Michael Benoit

COLUMNS 8

18

President’s Message - By Chad Blake

CEO’s Message - By Danny Langfield

40

QAP Straight Talk: How to Choose and Maintain Your Next Torque Wrench - By Chuck Hardy

Notice of Correction

44

Industry Advisor: Legal Requirements for Component Manufacturers - By Harry G. Baergen, CET

as FCA USA LLC in the 2018

46 Guidelines Group Talk

- By Ray Morton 50 Canada President’s Message

- By David Parton

It has been brought to our attention that NMEDA incorrectly listed Fiat Chrysler Automobiles NMEDA Annual Conference and Expo Program Book and on the badges for Fiat Chrysler Automobiles. We sincerely regret this error and avow to take more care in the future to avoid such mistakes.

NMEDA MISSION STATEMENT Through our diverse membership NMEDA advocates and supports excellence in providing safe, reliable vehicles and modifications to enhance accessibility for people with special needs.

TYPE FONT: Gotham

ON THE COVER: © iStockPhoto | YayaErnst

Spring 2018

3

BOARD OF DIRECTORS Chad Blake, President

David Parton, Canadian President

Richard May, Vice President

Anne Hegberg, Associate Rep.

Ability Center 4797 Ruffner Street San Diego, CA 92111 858-541-0552 phone cblake@abilitycenter.com

United Access 9389 Natural Bridge Rd St. Louis, MO 63134 314-888-9450 phone richard@unitedaccess.com

Bill Koeblitz, Secretary

MobilityWorks 810 Moe Drive Akron, OH 44310 800-638-8267 phone bkoeblitz@mobilityworks.com

Jud DeMott, Treasurer

Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 877-254-5438 phone jud@access2mobility.com

Gina Lewis, Manufacturer Rep.

Marianjoy Rehab Hospital 26W171 Roosevelt Road Wheaton, IL 60187 630-909-6080 phone anne.hegberg@nm.org

Christian Quandt, Rep. at Large

Advanced Wheels of Technology, Inc. 33 Bradley Park Road East Granby, CT 06026 860-653-8064 phone christian@advancedwheels.com

Monique McGivney, Rep. at Large Ability Center 23606 N 19th Ave Phoenix, AZ 85085 877-820-3789 phone mmcgivney@abilitycenter.com

Eric Mansfield, Rep. at Large

Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866-641-0419 phone ginalewis@adapt-solutions.ca

MobilityWorks 810 Moe Drive Akron, OH 44310 800-638-8267 phone eric.mansfield@mobilityworks.com

Kevin McMahon, Manufacturer Rep.

Jeff Brummett, Rep. at Large

BraunAbility P.O. Box 310 Winamac, IN 46996 800-843-5438 phone kevin.mcmahon@braunability.com

Sam Cook, Past President Superior Van & Mobility 4734 Rockford Pl. Louisville, KY 40216 502-447-8267 phone scook@superiorvan.com

4

Mobility in Motion 1710 Bishop Street N., Unite 8 Cambridge, ON N1T 1T2 519-623-9930 phone david@mobilityinmotion.net

NMEDA Circuit Breaker

United Access 9389 Natural Bridge Rd St. Louis, MO 63134 314-888-9450 phone jbrummett@unitedaccess.com

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eFUTURESAFE HEAD & BACKREST

AMF-Bruns of America www.amfbrunsamerica.com 800-317-6903 Spring 2018

5

NMEDA STAFF DIRECTORY Danny Langfield CEO

danny.langfield@nmeda.org

Kristen Clevidence QAP Coordinator

kristen.clevidence@nmeda.org

A NOTE FROM THE EDITOR After the massive overhaul that was the 2018 Annual Conference in Daytona, I am inspired

Jenna DeTrapani

Director of Communications Circuit Breaker Editor jenna.detrapani@nmeda.org

Chuck Hardy

to share an excerpt from a recent email sent to me by Steve Rizzo (remember when he was our keynote speaker at the conference?) so here goes: “A major key to a happy, successful life is not in knowing what the future holds in store

VP of Quality Assurance & Compliance

for you. The adventure into the unknown is

chuck.hardy@nmeda.org

you’re made of. It’s where your character is

where you experience who you are and what being tested and molded. When you take that

Peter Lucas

Chief Learning Officer peter.lucas@nmeda.org

leap of faith into uncertainty, you are sending a message to yourself as well as the entire universe that you are not only here, but qualified and ready to face any challenge along the way. You may be on top one day and suddenly fall the next, but think about this-isn’t it better

Marilyn Myers

Meetings & Conferences Manager marilyn.myers@nmeda.org

to fall than not to try at all?

Throughout history, some of the world’s greatest thought leaders didn’t succeed because they were dead sure that they would succeed; they succeeded because they wouldn’t

Doris Santiago Cruzado Membership Coordinator

doris.cruzado@nmeda.org

allow doubt and fear of the unknown to keep them from succeeding. In other words, they embraced uncertainty. That’s right, they had doubts just like you and me. Some had to confront their fears every step along the way

Amy Schoppman

Director of Government Relations amy.schoppman@nmeda.org

on their road to success. But the one thing they all have in common is a profound understanding that uncertainty is where life unfolds and opportunity awaits them.”

NMEDA adventured into the unknown when

Trevor Jennings

we pieced together the 2018 conference, now

Director of Partner Relations

we encourage you to do the same.

trevor.jennings@nmeda.org

Jenna DeTrapani Circut Breaker Editor

6

NMEDA Circuit Breaker

Spring 2018

7

PRESIDENT’S MESSAGE CHAD BLAKE (SUPERIOR VAN & MOBILITY) Chad Blake has worked over 12 years in the industry and is the Chief Operations Officer for Ability Center. He serves his fellow NMEDA dealers as our dynamic industry continues to change and evolve. Chad believes that if we, as a group, put the customer first, communicate with each other effectively

“

and act as transparently as possible, our industry and NMEDA will thrive.

T

his year, the NMEDA Annual Conference theme was: “This Time, It’s All About

Education.” This is a very timely topic for our association. Since our last conference, we have seen significant changes in our industry. Some would argue that these changes are disruptive. Others would say that all of this is natural. Regardless of where you fall in this discussion, we are all in a similar position: None of us can control change.

But we can control our individual responses to these changes. Now more than ever, we each have to adapt to a changing landscape in our industry.

And we must do it in a way that keeps us firmly grounded in our roots. Those roots are our desire to help a person with a disability have more personal independence through transportation solutions. For each member classification, we have to be the very best member/operator that we can be.

Period.

8

We are all in a similar position: None of us can control change...

But we can control our individual responses to these changes.”

the following concept: Sometimes you

have to try, you have to be there, but

have to take a break from working

you can leverage that opportunity.

IN your business in order to work ON

I do it every year!

your business. But agreeing with that

The conference committee and

sentiment and acting upon it are two different things, aren’t they?

delivering an event that was… well,

The dealers who chose to attend

new. Fresh. Different. Energized, ef-

the annual conference were acting

ficient, professional, to be sure, but

purposefully to work on their busi-

most importantly, it felt new. Admit-

ness. The best operators and manu-

tedly, NMEDA had gotten into a bit

facturers in the world were gathered

of a rut in Daytona. But this year was

together in the same place at the

different – noticeably so. Wednesday

same time for three days in Daytona

was just jam-packed with education.

Beach, Florida. For those of you who

Five different time slots with three

chose not to attend, I would ask this:

sessions to choose from at each time,

Is it really possible that you would

wrapped around four hours of unop-

not have gained something to help

posed Expo networking. That’s what

your business in an environment like

a conference SHOULD provide – the

that? I know it is a real investment in

opportunity to learn, to get better as

time and money to attend. I realize

a dealer. And the 2018 event deliv-

Daytona is perhaps not the most

ered the goods.

convenient location. But as business-

In closing I’d like to ask each and ev-

men and women with a high-level perspective on our companies, I think we have to factor opportunity cost

This is a challenge that requires

into this equation as well. The unique

continuous improvement. To continu-

opportunity the conference provides

ously improve, we each must take our

is really just that: Unique. Once a year

professional development seriously.

(and only once a year), the best oper-

Education is knowledge. Knowledge

ators and manufacturers in the world

is power. Most of us are familiar with

convene. You have to lean in, you

NMEDA Circuit Breaker

NMEDA staff did an excellent job of

ery member of NMEDA reading this column to seriously consider attending the 2019 conference (March 5-7).

The opportunity to network with the best and brightest in our industry only comes around once a year – take advantage of it.

---

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This NMEDA Manufacturer Service School is a convenient and cost-effective way to earn 6 different training certificates during just one trip.

Don’t delay!

Seats are limited and fill quickly.

FOR MORE DETAILS & TO REGISTER, VISIT nmeda.org/members/training/

NMEDA DEALER MEMBERS UNITED STATES ____________________________

ALABAMA Q Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 256-751-1365 1 Q Gulf States Mobility 1647 Coosa River Parkway Wetumpka, AL 36092 334-514-6590 1,2,3 Q MobilityWorks 3747 Pine Lane SE Bessemer, AL 35022-5642 888-473-5402 1,3 Q MobilityWorks 2150 Meridian Street North Huntsville, AL 35811 888-473-5402 1,3 Q Phase III Vans, Inc. 2015 Eastern Blvd Montgomery, AL 36117 334-244-1011 1 Q Sylacauga Handicapped, Inc. 1304 Talladega Hwy. Sylacauga, AL 35150 256-249-3717 1,2,3 Q Team Adaptive Medical, Inc. 1251 Bolton’s Branch Dr. Mobile, AL 36606 251-471-1088 1,3 ____________________________

ARKANSAS Q Accessibility Specialties, Inc. 1920 John Barrow Road Little Rock, AR 72204 501-312-1000 1 Q Mobility Centers of Arkansas 712 Hwy 5 N Benton, AR 72019 501-794-3100 1,3 Q Presidential Conversions 2887 No. College, Suite B Fayetteville, AR 72703 479-521-8433 1,3 Q Presidential Conversions 7323 Cock of the Walk, Suite B N. Little Rock, AR 72113 501-725-9070 1

10

NMEDA Circuit Breaker

Q Presidential Conversions East 2500 Commerce Drive Bldg. A, Suite B Jonesboro, AR 72401 870-933-7270 1 ____________________________

ARIZONA Q A.D.E. Industries, Inc. 3621 S. Palo Verde Tucson, AZ 85713 520-571-7156 1 Q Ability Center - Phoenix 23606 N. 19th Ave. Phoenix, AZ 85085 877-820-3789 1,3 Q Ability Center - Phoenix West 13735 West Auto Drive, Ste. 109 Goodyear, AZ 85338 623-242-0552 1,3 Q Ability Center - Tucson 4720 N. La Cholla Blvd, Ste. 150 Tucson, AZ 85705 877-820-3789 1,3 Q Dignified Motors LLC 3422 East Roeser, #A-102 Phoenix, AZ 85040 877-344-6686 1,2,3 Q United Access 1825 E. German Road, Suite 24 Chandler, AZ 85286 602-275-3325 1,2,3 Q VMI Mobility Center 5058 S. 40th Street Phoenix, AZ 85040 602-385-5999 1,3 ____________________________

CALIFORNIA Q Ability Center - Inland Empire 711 S. Allen St. San Bernardino, CA 92408 877-820-3789 1,3 Q Ability Center - Fresno 2563 N. Fordham Avenue Fresno, CA 93727 877-820-3789 1,3 Q Ability Center - Los Angeles 2715 Seaboard Ln. Long Beach, CA 90805 877-820-3789 1,3

Q Ability Center - Orange County 11600 Western Avenue Stanton, CA 90680 877-820-3789 1,3

Q MobilityWorks 1822 Embarcadero Avenue Oakland, CA 94606 888-473-5402 1

Q Ability Center - Sacramento 6550 Freeport Blvd. Suite A Sacramento, CA 95822 877-820-3789 1,3

Q MobilityWorks 7239 Indiana Avenue Riverside, CA 92504 888-473-5402 1,3

Q Ability Center - San Diego 4797 Ruffner Street San Diego, CA 92111 877-820-3789 1,3

Q MobilityWorks 325 N. Altadena Drive Pasadena, CA 91107 888-473-5402 1,3

Q Ability Center - San Luis Obispo 3548 Empleo St. San Luis Obispo, CA 93401 877-820-3789 1,3

Q MobilityWorks 1424 S. La Cienega Blvd.

Los Angeles, CA 90035 888-473-5402 1,3

Q Access Options, Inc. 41545 Albrae St. Fremont, CA 94538 408-734-5438 1

Q MobilityWorks 1245 Laurelwood Road Santa Clara, CA 95054 888-473-5402 1,3

Q Access Options, Inc. 109 Lee Road Suite D Watsonville, CA 95076 831-722-6804 1,2,3

Q MobilityWorks 8130 Parkway Drive LaMesa, CA 91942 888-473-5402 1

Q Accessible Mobility Center of Santa Rosa 3285 Santa Rosa Avenue Santa Rosa, CA 95407 707-575-6997 1

Q MobilityWorks 120 N. Diamond St. Fresno, CA 93701 888-473-5402 1,3

Q AERO Mobility 1001 N. Weir Canyon Rd. Anaheim, CA 92807 714-973-8600 1,2,3 Q Driving Specialties of Sacramento 2216 Cemo Circle #A Rancho Cordova, CA 95670 916-635-2765 1 Q Economy Medical - Lifestyle Mobility 4025 Nelson Avenue. Ste. B Concord, CA 94520 925-671-4800 1 Q Gary E. Colle, Inc. dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 858-748-9414 1,3

Q MobilityWorks 7720 N. Sepulveda Blvd.

Van Nuys, CA 91405 888-473-5402 1,3 Q MobilityWorks 3127 Fite Circle, Suite B Sacramento, CA 95827 888-473-5402 1 Q MobilityWorks 1300 Nord Avenue Chico, CA 95926 888-473-5402 1,3 Q MobilityWorks 890 Cowan Road, Suite B Burlingame, CA 94010 888-473-5402 1,3 Q Modesto Mobility Center, Inc. 1025 Lone Palm Ave. Ste 5A-B Modesto, CA 95351 209-577-1069 1,3

NMEDA DEALER MEMBERS Q Sacramento Van Conversions & Mobility 5821 Florin Perkins Road Sacramento, CA 95828 916-381-8267 1 ____________________________

COLORADO Q Dynamic Adaptive Solutions 2331 W. Hampden Avenue Unit 162 Sheridan, CO 80110 720-939-1211 1,3 Q Freedom Mobility, Inc. 4750 S. Santa Fe Circle #5 Englewood, CO 80110 720-722-2680 1,3

Q Wheelchair Getaways 32 Stony Hill Road Bethel, CT 06801 203-790-9998 1 ____________________________

DELAWARE Q MobilityWorks 1010 Contractors Way Bear, DE 19701 888-473-5402 1 Q True Mobility, Inc. 773 S. DuPont Hwy. New Castle, DE 19720 302-836-4110 1 ____________________________

FLORIDA

Q Mobility Express 4320 US Hwy 19 New Port Richey, FL 34652 727-849-0262 1

Q MobilityWorks 7265 SW 62nd Ave., Unit 1 Ocala, FL 34476 888-473-5402 1

Q Mobility Express 7910 Ulmerton Road Largo, FL 33771 727-556-2917 1

Q MobilityWorks 2323 N. State Street, Suite 49 Bunnell, FL 32110 888-473-5402 1,3

Q Mobility Styles, Inc. 9300 Cortez Blvd.

Weeki Wachee, FL 34613 352-597-4546 1

Q MobilityWorks 8706D East Broadway Ave Tampa, FL 33619 888-473-5402 1,3

Q Mobility Transportation Systems 4010 E. Hillsborough Ave. Tampa, FL 33610 813-246-9116 1,2,3

Q MobilityWorks 1505 Capital Circle NW Tallahassee, FL 32303 888-473-5402 1

Q MobilityWorks 20354 U.S. Hwy 27 Clermont, FL 34715 888-473-5402 1,3

Q Movin’ On Mobility 12530 Metro Pkwy Ft. Myers, FL 33966 239-275-1900 1,2,3

Q Frontier Access & Mobility Systems, Inc. 1308 Riverside Ave., Suite A Fort Collins, CO 80524 970-223-8267 1

Q Active Mobility & Design, Inc. dba Buddy’s Holiday Mobility 6144 S US Highway 1 Fort Pierce, FL 34982 772-465-9600 1,3

Q Mobility Driven 832 N. Crest Drive, Unit B Grand Junction, CO 81506 970-712-1435 1

Q Advanced Driving Systems 662 Capital Cir. N.E. Tallahassee, FL 32301 850-671-2300 1,2,3

Q MobilityWorks 2727 St. Johns Bluff Rd. S. Jacksonville, FL 32246 888-473-5402 1,3

Q Movin’ On Mobility 342 Pike Rd., Suite #26 West Palm Beach, FL 33411 561-881-5600 1,3

Q Performance Mobility 9500 W. 49th Ave. C107 Wheat Ridge, CO 80033 877-254-2495 1,2,3

Q Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 727-524-1300 1

Q MobilityWorks 1925 10th Ave. N. Unit 1 Lake Worth, FL 33461 888-473-5402 1,3

Q Ocean Conversions & Mobility 750 E Sample Rd, Bldg 1, Ste 3 Pompano Beach, FL 33064 954-942-6033 1,2,3

Q Performance Mobility 6285 Corporate Drive Colorado Springs, CO 80919 877-254-2495 1

Q In Motion Mobility LLC 2201 NW 102 Place, #1 Doral, FL 33172 786-534-2046 1,3

Q MobilityWorks 7444 Narcoossee Rd. Unit 406 Orlando, FL 32822 888-473-5402 1,3

Q Performance Mobility 5910 E. County Line Road Denver, CO 80126 877-254-2495 1,2,3 ____________________________

Q Kempf, Inc. 225 S. 78th Street Tampa, FL 33619 813-630-0409 1,3

Q MobilityWorks 8203 Ulmerton Rd. Largo, FL 33771 888-473-5402 1,3

Q Ocean Conversions of Ft. Myers, Inc. 5751 Zip Drive Ft. Myers, FL 33905 239-936-6333 1,2,3

Q Mike Erdman Mobility 219 South Coco Blvd.

Coco, FL 32922 321-636-8887 1

Q MobilityWorks 5601 NW 9th Ave. Powerline Road, Unit 203 Ft. Lauderdale, FL 33309 888-473-5402 1

CONNECTICUT Q Advanced Wheels of Technology 33 Bradley Park Rd. East Granby, CT 06026 860-653-8064 1,2,3 Q MobilityWorks 104 Pitkin St. E. Hartford, CT 06108 888-473-5402 1,3

Q Mobility America 5130 Hwy 98 N. Lakeland, FL 33809 863-816-1513 1

Q MobilityWorks 5201 NW 77th Ave., Suite 100 Miami, FL 33166 888-473-5402 1,3

Q P&A Mobility Enterprises dba Mobility Express 320 Cortez Road West Bradenton, FL 34207 941-739-5596 1 Q Phase III Mobility 4333 Gulf Breeze Parkway Gulf Breeze, FL 32563 850-934-1125 1 Q Piper Medical, Mobility & Accessibility 1885-B NE 149th Street North Miami, FL 33181 305-940-2030 1,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Spring 2018

11

NMEDA DEALER MEMBERS Q Team Adaptive, Inc. 1201 Harrison Avenue Panama City, FL 32401 850-522-0059 1 Q The Mobility Store LLC 915 N Florida Ave Lakeland, FL 33801 863-688-3900 1 ____________________________

GEORGIA Q Adaptive Driving Solutions 3027 Riverwatch Parkway Augusta, GA 30907 706-364-2688 1,2,3 Q Custom Mobility Van & Lift Sales & Services LLC 315 Whitehead Rd. Athens, GA 30606 706-353-1099 1,3 Q MobilityWorks 1255 Kennestone Circle Ste. 100 Marietta, GA 30066 888-473-5402 1,3 Q MobilityWorks 3938 Ogeechee Rd. Savannah, GA 31405 888-473-5402 1 Q Quail Country Customs 731 S. Westover Blvd.

Albany, GA 31707 229-432-7258 1 Q Quail Country Customs, Inc. 2635 Hwy 247 Connector Byron, GA 31008 478-956-1225 1 Q R & R Van Lift Sales & Service 2130 Sigman Road Conyers, GA 30012 770-483-0767 1,2,3 ____________________________

HAWAII Q Soderholm Mobility 2044 Dillingham Blvd Honolulu, HI 96819 808-834-1417 1,3

____________________________

IOWA Q Mobility Centers of Iowa LLC 3450 SE Miehe Drive, Suite 1 Grimes , IA 50111 515-986-3010 1,3 Q Siebert Mobility of Iowa, LLC 3554 Dolphin Dr. Iowa City, IA 52240 319-351-3159 1,3 Q Total Mobility 2406 W. 2nd Avenue Indianola, IA 50125 515-961-0575 1,3 ____________________________

ILLINOIS Q MobilityWorks 23855 W. Andrew Road Plainfield, IL 60585 888-473-5402 1,3 Q MobilityWorks 155 E. North Ave. Villa Park, IL 60181 888-473-5402 1,3 Q MobilityWorks 9207 N. Milwaukee Ave. Niles, IL 60714 888-473-5402 1,3 Q Personal Mobility 7611 N. Harker Drive Peoria, IL 62702 309-966-3089 1,3 Q Personal Mobility 706 W. Bradley Avenue Champaign, IL 61820 217-398-1188 1,3 Q Personal Mobility 2924 N. Dirksen Parkway Springfield, IL 62702 217-544-2699 1,3 Q Southern Bus and Mobility 12950 Koch Lane Breese, IL 62230 618-526-4131 1,3 ____________________________

INDIANA Q Superior Van & Mobility 5410 S. Madison Ave. Indianapolis, IN 46227 855-208-5576 1,3

12

NMEDA Circuit Breaker

Q Superior Van & Mobility 13095 Parkside Drive Fishers, IN 46038 855-208-5576 1,3 Q Superior Van & Mobility 4246 Meghan Beeler Ct., Ste 1 South Bend, IN 46628 855-208-5576 1,3 Q Superior Van & Mobility 3414 Interstate Drive Evansville, IN 47715 855-208-5576 1,3 Q Superior Van & Mobility 2218 Contractors Drive Fort Wayne, IN 46818 855-208-5576 1,3 ____________________________

Q Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 855-208-5576 1,2,3 ____________________________

LOUISIANA Q Crescent Vans, Inc. 2424 Hickory Ave. Metairie, LA 70003 504-738-2634 1,3 Q Fastserv Medical Bossier 1329 Driftwood Drive Bossier City, LA 71111 318-741-9586 1,3

KANSAS

Q Fastserv Medical Monroe 112 Summer Lane West Monroe, LA 71291 318-396-3366 1,3

Q Banner Mobility Resources 231 SE 53rd St., Suite C Topeka, KS 66609 785-235-3070 1

Q Superior Van & Mobility 12329 Industriplex Blvd.

Baton Rouge, LA 70809 855-208-5576 1,2,3

Q Jay Hatfield Mobility, LLC 801 E. Crawford Avenue Salina, KS 67401 620-429-2636 1

Q Superior Van & Mobility 1901 Westbank Expwy, Ste 500 Harvey, LA 70058 855-208-5576 1 ____________________________

Q Jay Hatfield Mobility, LLC 200 S. East Avenue Columbus, KS 66725 800-545-4227 1 Q Jay Hatfield Mobility, LLC 11922 East Kellogg Wichita, KS 67207 620-429-2636 1 Q Kansas Truck Equipment Co. 8846 W. Monroe Circle Wichita, KS 67209 316-722-4291 1 Q United Access 7921 Bond Street Lenexa, KS 66214 877-501-8267 1,3 ____________________________

KENTUCKY Q Superior Van & Mobility 1180 E. New Circle Rd. Lexington, KY 40505 855-208-5576 1,3

MAINE Q Advanced Modifications, Inc. 1766 Hammond Street Hermon, ME 04401 207-848-8226 1,3 Q MobilityWorks 32 Lewiston Road, Unit 2B Gray, ME 04039 888-473-5402 1,3 ____________________________

MASSACHUSETTS Q Adaptive Mobility Equipment 1551 Fall River Ave. Seekonk, MA 02771 508-336-2556 1,3 Q MobilityWorks 333 Boston Prov. Hwy., Bldg. C Norwood, MA 02062 888-473-5402 1,3 Q MobilityWorks 57 George Levin Dr. N. Attleboro, MA 02760 888-473-5402 1,3

NMEDA DEALER MEMBERS Q MobilityWorks 299 Washington Street, Suite H Woburn, MA 01801 888-473-5402 1,3 ____________________________

MARYLAND Q Auto Assist, Inc 5002 Lehigh Rd. College Park, MD 20740 301-699-2238 1

Q Clock Mobility 5540 S. Pennsylvania Ave. Ste 11 Lansing, MI 48911 517-272-4488 1 Q Creative Mobility Group 32217 Stephenson Hwy. Madison Heights, MI 48071 248-577-5430 1,3

Q BEDCO Mobility 6300 Falls Road, Unit 2 Baltimore, MD 21209 410-825-1440 1

Q MobilityWorks 1604 East 14 Mile Road Madison Heights, MI 48071 888-473-5402 1,3

Q Koons Ford of Annapolis 2540 Riva Rd. Annapolis, MD 21401 410-224-2100 1,3

Q MobilityWorks 8175 Gratiot Road Saginaw, MI 48609 888-473-5402 1,3 ____________________________

Q MobilityWorks 2601 N. Rolling Road Windsor, MD 21244 888-473-5402 1

MINNESOTA

Q MobilityWorks 11409 Maryland Ave. Beltsville, MD 20705 888-473-5402 1,3 Q Oneness Mobility Services 7701 A Penn Belt Dr. Forestville, MD 20747 866-570-6686 1,2,3 Q Total Mobility Services 5411 Yukon Ct., Suite B Frederick, MD 21703 240-490-7840 1,3 ____________________________

MICHIGAN Q Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 989-633-6100 1 Q Advantage Mobility Outfitters 33073 Michigan Avenue Wayne, MI 48184 734-595-4400 1,3 Q Clock Mobility 6700 Clay Ave. Grand Rapids, MI 49548 616-698-9400 1,2,3

Q Clock Mobility 587 W. Blue Star Drive Traverse City, MI 49684 231-943-9890 1

Q Bert’s Truck Equipment of Moorhead, Inc. 3804 Hwy. 75 North Moorhead, MN 56560 218-233-8681 1

____________________________

MISSOURI Q D.W. Auto & Home Mobility Specialties 1208 N. Garth Ave. Columbia, MO 65203 800-568-2271 1,2,3 Q Jay Hatfield Mobility, LLC 1115 SW Oldham Parkway Lee Summit, MO 64081 620-429-2636 1 Q Southern Bus & Mobility, Inc. 80 South Highway Dr. Valley Park, MO 63088 636-825-0700 1 Q United Access 753 S. Kings Highway Cape Girardeau, MO 63703 877-501-8267 1 Q United Access 618 Jackson St. Columbia, MO 65203 877-501-8267 1,3 Q United Access 8200 NW 97th Terrace Kansas City, MO 64153 877-501-8267 1,3

Q Cummings Mobility 1755 W County Road C. Roseville, MN 55113 651-633-7887 1

Q United Access 1389 N. Cedarbrook Springfield, MO 65802 877-501-8267 1,3

Q Cummings Mobility 2511 West Hwy 13 Burnsville, MN 55337 952-435-8889 1

Q United Access 9389 Natural Bridge Rd St. Louis, MO 63134 877-501-8267 1,2,3

Q Cummings Mobility Conversions & Supply Inc. 6540 Jansen Ave. NE Albertville, MN 55301 763-497-0103 1,2,3

Q United Access 980 S. Highway Dr. Fenton, MO 63026 877-501-8267 1 ____________________________

Q IMED Mobility 1915 County Road C Roseville, MN 55113 651-635-0655 1,2,3

MISSISSIPPI Q Handicapable Vans, Inc. 5516 N. State Street Jackson, MS 39206 601-981-0042 1,2,3 Q J’s Mobility Unlimited, Inc. 3880 Flowood Dr. Flowood, MS 39232 601-939-2112 1,2,3

Q Mobility Systems, Inc. 2857 Oak Grove Road Hattiesburg, MS 39402 601-264-0609 1,2,3 Q Team Adaptive, Inc. 978 Tommy Munro Dr. Biloxi, MS 39532 228-388-5700 1,3 Q Total Mobility Concepts LLC 1204 S. Gloster Street Tupelo, MS 38801 662-269-2068 1 ____________________________

NEBRASKA Q Heartland Mobility, LLC 4815 S. 115th Street Omaha, NE 68137 402-934-7826 1,3 Q Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 402-884-3333 1,3 Q Wheelchair Vans of Kohlls 12739 Q Street Omaha, NE 68137 402-895-6812 1 ____________________________

NEVADA Q Ability Center - Las Vegas 6001 S. Decatur Blvd. Suite N Las Vegas, NV 89118 877-820-3789 1,3 Q MobilityWorks 2100 S. Decatur Blvd.

Las Vegas, NV 89102 888-473-5402 1,3 ____________________________

NEW HAMPSHIRE Q MobilityWorks 54 Wentworth Ave. Londonderry, NH 03053 888-473-5402 1,2,3 Q New England Motor Car Co., Inc. 13 River Road Hudson, NH 03051 603-888-1207 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Spring 2018

13

NMEDA DEALER MEMBERS ____________________________

NEW JERSEY Q Brunswick Automotive Professionals 1490 US-1 North North Brunswick, NJ 08902 732-545-6300 1,3 Q Drive-Master 37 Daniel Road West Fairfield, NJ 07004 973-808-9709 1,2,3 Q FTMobility 255 US Hwy 46 West Saddle Brook, NJ 07663 973-546-1900 1 Q HQ Custom Design 275 Huyler Street South Hackensack, NJ 07606 201-592-6939 1 Q MobilityWorks 2303 Wallace Blvd.

Cinnaminson, NJ 08077 888-473-5402 1,3 Q MobilityWorks 1549 Gateway Blvd.

Woodbury, NJ 08096 888-473-5402 1,2,3 Q MobilityWorks 5105 New Jersey RT-33 Farmingdale, NJ 07727 888-473-5402 1,3 Q MobilityWorks 211 Woodbridge Avenue Highland Park, NJ 08904 888-473-5402 1,3 ____________________________

NEW MEXICO Q United Access 3825 Osuna NE, Suite 1 Albuquerque, NM 87109 877-501-8267 1,2,3 ____________________________

NEW YORK Q Abilities Unlimited of NY 90 E. Jefryn Blvd.

Deer Park, NY 11729 800-664-8434 1,2,3 Q Advance Mobility Plus, Inc. 847 East 43rd St. Brooklyn, NY 11210 718-253-1212 1

14

NMEDA Circuit Breaker

Q Agor Enterprises, Inc 1241 Erie Blvd. W. Syracuse, NY 13204 315-510-4272 1 Q Agor Enterprises, Inc 951 Panorama Trail South Rochester, NY 14625 585-385-2556 1 Q Boulevard Van City 2708 Niagara Falls Blvd.

Wheatfield, NY 14304 716-731-4335 1,3 Q Bussani Mobility 501 Concord Ave. Mamaroneck, NY 10543 914-835-8267 1,3 Q Bussani Mobility 500 Central Ave. Bethpage, NY 11714 516-938-5207 1,3 Q Bussani Mobility Team - East 401 E. Middle Country Road Smithtown, NY 11787 631-240-4128 1 Q Main Mobility 9580 Main Street Clarence, NY 14031 716-759-6811 1,2,3 Q Mobility Services, Inc. 19-57 Steinway St. Astoria, NY 11105 718-267-2921 1,2 Q MobilityWorks 1892 Central Ave., Suite 25 Albany, NY 12205 888-473-5402 1,3

____________________________

NORTH CAROLINA Q Care Solutions 110 B Edney Street Hendersonville, NC 28792 828-698-9844 1 Q Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 28210 704-523-2022 1,3 Q Ilderton Dodge/Conversion Co. 701 S. Main St. High Point, NC 27260 336-841-2020 1,2,3 Q MobilityWorks 4025 Queen City Dr. Charlotte, NC 28208 888-473-5402 1,3 Q National Seating & Mobility 65 Shiloh Road Asheville, NC 28803 828-277-2577 1,3 Q Stalls Medical dba Adaptive Vans, Inc. 7980 Chapel Hill Road, Ste 101 Cary, NC 27513 919-233-0732 1 Q Van Products 394A Green Meadow Drive Wilmington, NC 28405 910-793-5661 1 Q Van Products 2521 Noblin Road Raleigh, NC 27604 919-878-7110 1,3 ____________________________

OHIO

Q Tim’s Trim, Inc. 25 Bermar Pk Rochester, NY 14624 585-429-6270 1,2,3

Q Columbus Mobility Specialists 6330 Proprietors Rd., Suite C Worthington, OH 43085 614-825-8996 1,2,3

Q United Access 2211 Erie Blvd. E. Syracuse, NY 13224 877-501-8267 1

Q Key Mobility Services 1944 U.S. St. Rt. 68 N. Xenia, OH 45385 937-374-3226 1

Q United Access 72 Hinchey Road Rochester, NY 14624 877-501-8267 1

Q M.C. Mobility Systems 214 Valley St. Dayton, OH 45404 937-222-5001 1,3

Q M.C. Mobility Systems 7588 Tyler Blvd Mentor, OH 44060 800-951-6238 1,3 Q M.C. Mobility Systems 7233 Industrial Pkwy Plain City, OH 43064 800-834-8301 1,3 Q M.C. Mobility Systems 10691 Reading Rd. Evendale, OH 45241 513-469-8220 1,3 Q Marietta Mobility 221 Pike Street Marietta, OH 45750 800-690-4950 1,2,3 Q MobilityWorks 1020 Laskey Rd. Toledo, OH 43612 888-473-5402 1,3 Q MobilityWorks 12117 Princeton Pike Cincinnati, OH 45246 888-473-5402 1,3 Q MobilityWorks 810 Moe Dr. Akron, OH 44310 888-473-5402 1,3 ____________________________

OKLAHOMA Q Handicapped Vehicle Services Unlimited 7215 E. 46th St. Tulsa, OK 74145 918-622-8400 1 Q United Access 730 W. Hefner Rd. Oklahoma City, OK 73114 877-501-8267 1,3 ____________________________

OREGON Q Ability Center 9770 SW Wilsonville Road Wilsonville, OR 97070 877-820-3789 1,3 Q Ability Center 3574 Marcola Road Springfield, OR 97477 877-820-3789 1,3

NMEDA DEALER MEMBERS Tea, SD 57064 605-498-2200 1 ____________________________

Q Performance Mobility 12905 NE Airport Way Portland, OR 97230 877-254-2495 1,3

Q The Mobility Van Store of NEPA 1233 N. River Street Plains, PA 18702 570-824-6620 1

Q Performance Mobility 4347 NW Yeon Ave. Portland, OR 97210 877-254-2495 1,2,3

Q Total Mobility Services 7917 Derry St., Suite 124 Harrisburg, PA 17111 800-558-7408 1,3

Q Apple Independence Mobility 1750 Lee Seminary Rd. Cookeville, TN 38506 877-528-5788 1

Q R & J Mobility Services, Inc. 4938 Crater Lake Avenue Medford, OR 97504 541-245-4846 1,3

Q Total Mobility Services, Inc. 4785 Penn Ave. Box 7 Boswell, PA 15531 814-629-9935 1,2,3 ____________________________

Q MobilityWorks 173 Industrial Dr. Lavergne, TN 37086 888-473-5402 1,3

Q R & J Mobility Services, Inc. 155 “E” Street Independence, OR 97351 503-838-5520 1,2,3 ____________________________

PENNSYLVANIA Q Keller Wheelchair Lifts 197 Main St. Luzerne, PA 18709 570-288-1004 1,2,3

Q Accessible Mobility Center 100 Bruce Rd. Greenville, SC 29605 864-315-1899 1,3 Q Ilderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 843-576-0414 1,3

Q M.I.T.S. Corp.

11448 N. Main St. Ext. Glen Rock, PA 17327 800-243-6487 1

Q Mobility Supercenter 11816 Hwy 17 Bypass Murrells Inlet, SC 29576 843-651-3334 1

Q MobilityWorks 1090 Mosside Blvd.

Wall, PA 15148 888-473-5402 1,3 Q MobilityWorks 2200 S. 12th St., Suite 2210 Allentown, PA 18103 888-473-5402 1,2,3

Q Steffy’s Garage, Inc. dba SGI Mobility 235 W Main Street Leola, PA 17540 717-656-6065 1,3

Q Equipos Pro Impedidos de P.R. Carr #1 Int R796 KM 10.4 Bo Bairoa La 25 Caguas, PR 00725 787-746-7667 1,3 ____________________________

SOUTH CAROLINA

Q Keystone Coach Works 4786 Library Rd. Bethel Park, PA 15102 412-833-1900 1,2,3

Q MobilityWorks 925 South Trooper Road Norristown, PA 19403 888-473-5402 1,2,3

PUERTO RICO

Q MobilityWorks 563 Woodruff Rd. Greenville, SC 29607 888-473-5402 1 Q MobilityWorks 3624 Fernandina Road Columbia, SC 29210 888-473-5402 1 ____________________________

SOUTH DAKOTA Q IMED Mobility (Mobility Sales & Rental) 200 East 1st Street

TENNESSEE

Q MobilityWorks 1325 Mackey Branch Drive Chattanooga, TN 37421 888-473-5402 1,3 Q MobilityWorks 1015 S. Water Ave. Gallatin, TN 37066 888-473-5402 1 Q Superior Van & Mobility 10640 Braden Dickey Lane Knoxville, TN 37932 855-208-5576 1,3 Q United Access 2165 Hillshire Circle Memphis, TN 38133 877-501-8267 1,3 ____________________________

TEXAS Q Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 903-592-6760 1,3 Q Adaptive Driving Access of Corpus Christi, LLC 2201 Gollihar Road Corpus Christi, TX 78415 361-852-0922 1 Q Adaptive Driving Access College Station 2214 N. Earl Rudder Freeway Bryan, TX 77808 979-307-7676 1,3 Q Adaptive Driving Access Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 713-874-9100

1,2,3 Q Adaptive Driving Access McAllen 120 North 20th McAllen, TX 78501 956-971-0001 1 Q Adaptive Driving Access Pasadena 3430 E Sam Houston Pkwy S Pasadena, TX 77505 281-487-1969 1,2,3 Q American Lift Aids, Inc. 2310 Calder Ave. Beaumont, TX 77702 409-832-3400 1,2,3 Q American Lift Aids, Inc. 2407 W. Southwest Loop 323 Tyler, TX 75701 903-581-8844 1,2,3 Q Lift Aids, Inc. 1500 Westpark Way Euless , TX 76040 817-835-0035 1,2,3 Q MobilityWorks 2110 N. Beach Ft. Worth, TX 76111 888-473-5402 1,2 Q MobilityWorks 2700 Franklin Ave. Waco, TX 76710 888-473-5402 1 Q MobilityWorks 4150 Interstate 30 Mesquite, TX 75150 888-473-5402 1,2 Q MobilityWorks 239 Commercial Drive Buda, TX 78610 888-473-5402 1,2 Q MobilityWorks 16262 IH 35 North Selma, TX 78154 888-473-5402 1,3 Q MobilityWorks 6473 DeZavala Road San Antonio, TX 78249 888-473-5402 1,2,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Spring 2018

15

NMEDA DEALER MEMBERS Q Open Road Mobility 7411 - 82nd Street Lubbock, TX 79424 806-771-5873 1,2,3 Q Open Road Mobility 6669 Canyon Drive Amarillo, TX 79110 806-353-2747 1 Q United Access 15301 North IH 35, Suite A Pflugerville, TX 78660 877-501-8267 1 Q United Access 2704 Lawing Ln., Suite 300 Rowlett, TX 75088 877-501-8267 1,2,3 Q United Access 2109 Luna Rd. Suite 200 Carrollton, TX 75006 877-501-8267 1,3 Q United Access 5044-A Doniphan Drive, Ste. A El Paso, TX 79932 877-501-8267 1 ____________________________

UTAH Q Performance Mobility 9082 S. 300 West Sandy, UT 84070 877-254-2495 1 ____________________________

VIRGINIA Q Driver Rehabilitation Center of Excellence dba. DRCE Mobility Solutions 14101 Parke Long Court, Ste. E Chantilly, VA 20151 703-345-2990 1,3 Q Independent Lifestyles 4880 S. Amherst Hwy. Madison Heights, VA 24572 434-846-7510 1 Q M.I.T.S. of VA 2075 W. Main St. Waynesboro, VA 22980 540-932-7300 1

16

NMEDA Circuit Breaker

Q Mobility of Norfolk dba Mobility Supercenter 3301 N. Military Hwy. Norfolk, VA 23518 757-201-7495 1 Q Mobility Plus Inc. of Virginia 763 Union Street Salem, VA 24153 540-389-3400 1,3 Q MobilityWorks 232 E. Belt Blvd., #100 Richmond, VA 23224 888-473-5402 1,3 Q MobilityWorks 6059 Virginia Beach Blvd.

Norfolk, VA 23502 888-473-5402 1,3 Q MobilityWorks 5751 General Washington Drive Alexandria, VA 22312 888-473-5402 1 Q PC Industries, Inc. dba Mobility Supercenter 7450 Midlothian Turnpike North Chesterfield, VA 23225 804-231-7774 1,2,3 ____________________________

VERMONT Q MobilityWorks 5C David Drive Essex Junction, VT 05452 888-473-5402 1,3 ____________________________

WASHINGTON Q Absolute Mobility Center 21704 - 87th Ave. SE Woodinville, WA 98072 425-481-6546 1,3 Q Access Mobility Systems dba JDR Corporation 7202 Evergreen Way Everett, WA 98203 425-353-6563 1,3 Q Goldenwest Mobility 1815 E. Francis Ave. Spokane, WA 99208 509-484-3842 1,2,3

Q Kersey Mobility Systems 14640 NE 91st Street, Suite A Redmond, WA 98052 425-406-8484 1,2,3 Q Kersey Mobility Systems 6015 160th Ave. E. Sumner, WA 98390 253-863-4744 1,2,3 ____________________________

WISCONSIN Q A & J Mobility 4125 Terminal Drive McFarland, WI 53558 608-579-1500 1,3 Q A & J Mobility 1330 Mid Valley Drive De Pere, WI 54115 920-632-4882 1 Q A & J Mobility 333 Washington Street Valders, WI 54245 920-775-9333 1,2,3 Q A & J Mobility 2650 Prospect Dirve Eau Claire, WI 54703 715-874-6630 1,3 Q A & J Vans dba A & J Mobility 3058 Helsan Drive Richfield, WI 53076 800-517-1024 1,3 Q Advantage Mobility & Services dba GT Mobility 2833 Stanley St. Stevens Point, WI 54481 715-341-2712 1 Q GT Mobility & Services 844 Ontario Road Green Bay, WI 54311 920-491-8384 1,2,3 Q MobilityWorks N8 W22195 Johnson Dr., Ste. 130 Waukesha, WI 53186 888-473-5402 1,3 ____________________________

WYOMING Q Frontier Access & Mobility Systems, Inc. 1207 E. Pershing Blvd.

Cheyenne, WY 82001 307-637-7663 1

CANADA

____________________________

ALBERTA Q ECO Medical 18303 - 107 Avenue Edmonton, AB T5S 1K4 780-483-6232 1 Q Silver Cross Automotive 4216 54 Avenue SE, Unit 60 Calgary, AB T2C 2E3 844-799-5464 1 Q Silver Cross Automotive 14568 - 116 Avenue Edmonton, AB T5M 3E9 844-799-5464 1 ____________________________

BRITISH COLUMBIA Q Advanced Mobility Products 101-8620 Glenlyon Parkway Burnaby, BC V5J 0B6 604-293-0002 1 Q Alliance Mobility Solutions 12211 Vulcan Way Richmond, BC V6V 1J7 604-370-7004 1,3 Q Alliance Mobility Solutions 1075 McCurdy Road Kelowna, BC V1X 2P9 236-420-1400 1 Q Can Am Mobility 158 Old Vernon Rd Kelowna, BC V1X 4R2 250-491-0003 1,3 Q Island Mediquip Ltd. 2258 Dorman Road Nanaimo, BC V9Z 6R4 250-824-0390 1 Q Medichair Northern BC 849 - 2nd Avenue Prince George, BC V2L 3A6 250-562-8280 1 Q Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 604-792-2082 1,2,3 Q Silver Cross Automotive 101 - 8289 North Fraser Way Burnaby, BC V3N 0B9 844-799-5464 1

NMEDA DEALER MEMBERS Q Silver Cross Automotive 204-2657 Wilfert Road.

Victoria, BC V9B 5Z3 844-799-5464 1 ____________________________

MANITOBA Q Northland Home Healthcare Products 865 Bradford St. Winnipeg, MB R3H 0N6 204-786-6786 1 ____________________________

ONTARIO

Q Northend Mobility 301 Aqueduct St. Welland, ON L3C 1C9 905-735-5552 1,2 Q Silver Cross Automotive 5300 Canotek Road, Unit 42 Ottawa, ON K1J 1A4 844-799-5464 1 Q Silver Cross Automotive 2028 Dundas Street East London, ON N5V 1R2 844-799-5464 1

Q Courtland Mobility 1355 Artisans Court, Unit B Burlington, ON L7L 5Y2 800-354-8138 1,2,3

Q Silver Cross Automotive 675A Davenport Road Waterloo, ON N2V 2E2 844-799-5464 1,2,3

Q Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 519-453-0480 1,2,3

Q Silver Cross Automotive 14 Goodmark Place Etobicoke, ON M9W 6R1 844-799-5464 1

Q Mobility in Motion 1710 Bishop Street N, Unit 8 Cambridge, ON N1T 1T2 519-623-9930 1

____________________________

QUEBEC Q Centre d’ Autonomie 399 Ave De La Friche Dolbeau-Mistassini, QC G8L 2T3 418-276-8336 1,3 Q Eureka Solutions 3926 Industrial Sherbrooke, QC J1L 2T8 866-562-2555 1,3

Q Van Action 4350 Autoroute 13 Laval, QC H7R 6E9 800-668-8705 1,2,3 ____________________________

SASKATCHEWAN Q PrairieHeart Mobility 3033 Saskatchewan Drive Regina, SK S4T 1H5 306-584-8456 1,3

Q Eureka Solutions 2755 Montee St Hubert Longueuil, QC J3Y 4H6 866-562-2555 1,3 Q SMVR 2 Visions, Inc. 414 Blvd St. Germain Ouest Rimouski, QC G5L 3N4 418-723-9225 1,3 Q TVR Technologies, Inc. 595 Lanaudiere Repentigny, QC J6A 7N1 888-919-2555 1,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

A family of products...

HighTower Docking System

Auxiliary Pocket Covers

Comfort Series Transfer Base

?

Coming Soon!

...that continues to evolve!

See what’s NEW at NMEDA 2018 March 6th-8th Spring 2018

17

CEO’S MESSAGE DANNY LANGFIELD

(NMEDA CEO/EXECUTIVE DIRECTOR)

Danny has a wealth of automotive and association experience combined with an unbridled enthusiasm for championing the automotive mobility industry. Having served as the Deputy Executive Director for the Texas Independent Automotive Dealers Association (TIADA) for the past ten years, Danny was primarily responsible for advocacy, government relations, professional development and compliance. Questions or concerns

“

may be directed to Danny at danny.langfield@nmeda.org.

NMEDA News Brief

W

ell folks, as no single topic is jumping out at me as suitable for a

full-length column, what say we go with the old “News Briefs” style approach, and combine a few different subjects? Hearing no objection, the motion carries.

The 2018 Conference in Review “This time, it’s all about education.”

That was the 2018 NMEDA Annual Conference theme. Indeed, the addition of almost 13 hours of dealer education sessions was the most significant change to our conference from years past. I spoke to long-time member and conference attendee Jud DeMott of Access 2 Mobility after the show: “The education sessions at this year’s conference were very good. Heard positive comments from managers, salespeople, and principals,” Jud told me. “The sessions that I attended had quality presenters. Networking with others in the industry is what makes the conference worth it for me.”

18

The education sessions at this year’s conference were very good. Heard positive comments from managers, salespeople, and principals. The sessions that I attended had quality presenters. Networking with others in the industry is what makes the conference worth it for me.” - Jud DeMott (Access 2 Mobility)

to go, things are definitely moving

about automobility solutions and

in the right direction. Our philoso-

the importance of QAP. Entitled,

phy is simple: We believe that if we

“Advocating Automotive Mobility for

build a conference with real value for

your Clients: Driver Rehabilitation

the dealers, they will come. It may

and Automotive Mobility Solutions”

be simple, but it’s not easy. Special

(AAM for short) we are very pleased

thanks to the Conference and Educa-

to report that, as of press time, 550

tion & Training committees for their

healthcare influencers have already

guidance and oversight on this year’s

completed the course with another

education sessions. [For complete

850 enrolled. Looking at the to-

coverage of the 2018 conference,

tal attendance of all our influencer

please see pg. 20.]

courses this fiscal year, including

Checking In On Education & Training

shows 6150 total influencers reached.

And keep in mind, these are not 30

Speaking of education, we have

second commercials these folks are

some very good news to report out

being exposed to; on the contrary,

of NMEDA’s Education & Training di-

they are viewing at least 1.5 hours of

vision. As announced in the January

real content, approved for continu-

11, 2018 edition of our Short Circuit

ing education units by several major

weekly email, this year NMEDA went

partner associations.

I would echo Jud’s thoughts, and

live with our newest online course

add that, while we still have a ways

aimed at educating influencers

NMEDA Circuit Breaker

both classroom and online, our data

We invest significant CAP funds in

As you may recall from the Presi-

so “careful deliberation,” while not

the online versions of these pro-

dent’s column in this magazine a few

the fastest process, is what this situa-

grams because we believe it is

issues ago, the board is considering

tion truly calls for, in my opinion.

among the most efficient and cost-

significant changes to the QAP audit

effective means available to bring

program, as well as major upgrades

In closing, two things: Have a great

meaningful awareness of QAP to a

to QAP Express. The board was pre-

highly-targeted group of healthcare

sented with an executive summary

influencers.

of various proposals at the Febru-

Are we done yet? Of course not!

ary 2018 meeting, with the March

NMEDA Chief Learning Officer Pete Lucas is already in preliminary discussions with AOTA about possibly developing another course, this one aimed at the OT generalist. Stay

summer, and SAVE THE DATE for the 2019 NMEDA Annual Conference & Expo – March 5-7, 2019.

---

2018 in-person meeting scheduled for more in-depth analysis. At that time the board recognized a need for additional information; the staff is currently working on that request.

tuned…

This process, while appearing cum-

QAP Revitalization

all parties concerned a good op-

Sometimes it seems like associations

portunity to carefully deliberate and

bersome at times, is actually giving

move really slowly. Of course, we prefer the term, “with careful deliberation,” but the point is well taken.

analyze the matters at hand. It would be difficult to overstate the importance of this undertaking for NMEDA,

Independent Driving Systems

Drive-Master Co., Inc.

580 T C Jester Boulevard, Houston, Tx 77007 Phone: (713) 864-1460 • Fax: (713) 864-1469 E-mail: info@IndependentDrivingSystems.com Web: IndependentDrivingSystems.com

37 Daniel Road West, Fairfield, NJ 07004-2521 Phone: (973) 808-9709 • Fax: (973) 808-9713 E-mail: peter@DriveMasterMobility.com Web: DriveMasterMobility.com

Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . .

• If needed, the Dealer can change the effort in his shop in about 5 minutes?

• You don’t have to sign any waivers or pay for problems with • The clients family can have OEM steering when they drive? the modifications?

• There is a monitoring system that alerts the driver to any dangerous conditions?

• We can modify any electrically steered vehicle?

• The driver can pretest the system before driving?

• We have all testing and engineering data by a licensed engineer?

• The system has a positive feel like OEM and not a wandering feeling like the old hydraulic zero efforts we are used to using?

GEN-II: Modified Effort Electric Steering System

Compliant with:

✓

GEN-II system is designed to modify the effort of the OEM Electric Steering System.

✓

0 to 100 effort range selection.

✓

BACK UP Steering System:

Competition

YES NO NO

✓

Activates automatically in case of ignition and/or power failure.

NO

✓

Notifies the driver audibly and visually via LCD (Liquid Crystal Display) screen.

NO

✓

Allows steering for a minimum of 180 seconds or as long as vehicle is in motion.

NO

✓

Electronic vehicle monitoring system is included to warn the driver of any potential danger.

NO

✓

Crossover function: Easily returns to OEM mode by pressing a button.

NO

✓

Failure mode self test.

✓

OEM equivalent components.

NO NO

NMEDA Guidelines 30, 36 FMVSS/CMVSS 101, 203, 204, SAE J2672

Auxiliary Battery System • This system maintains a second battery that can assist with additional equipment.

• The auxiliary battery is automatically charged by the OEM charging system and disconnected when the van is shut off.

• Plug and play harnesses.

• Digital battery voltage meter for both batteries.

• GEN II backup system interface.

Compliant with:

NMEDA Guidelines 6 FMVSS/CMVSS 305, SAE J1903 Spring 2018

19

WRAP UP

The 2018 NMEDA Conference & Expo

By Jenna DeTrapani

T

his year, it was all about edu-

shaking his hand in the expo hall.

cation - which, aside from the

The opening of the exhibits boast-

excellent displays in the exhibit

ed products from businesses both

hall, definitely took center stage at

new and familiar. As always, the

the 2018 NMEDA Conference & Expo.

networking opportunities offered

On March 6 - 8, 2018, professionals

by the unopposed exhibit hours on

from all over the industry, traveling as

opening night are unparalleded in

far away as Washington State, Canada

the industry.

and even Sweden, to gather in Daytona so see the latest products entering the market, gain insights for the sales and management departments, network, receive technician certification, earn CEU’s and more.

For some, the highlight of the conference was listening to the Benghazi experiences of keynote speaker, Kris “Tanto” Paronto, and then meeting him face-to-face while

But the real treat was to come on Wednesday, when multiple presenters provided a plethora of educa-

“

tion opportunities, covering all

...Tanto’s presentation was humorous,

yet it involved important life lessons...”

20

NMEDA Circuit Breaker

- DRS/Associate Attendee Keynote speaker, Kris “Tanto” Paronto, signs books during opening night of the exhibits.

“

...I am left with the impression that there are a

lot of really good people in the mobility industry that simply want to provide the best product with the best outcomes for our clients in mind.”

- Canada DRS Member

bases, from sales & marketing, to management, to partnerships, technical instruction and CEU’s for health professionals. It was a full day of courses, including product presentations by manufacturers during the exhibit hall hours, which included an hour long Q&A with the VA. Autonomous vehicles have been the

that provided various angles on

talk of the town in recent years, so

the subject? But first, it was time to

what better way to end the confer-

present the NMEDA Star Awards to

ence than with an all-star panel

those who contributed to the associations initiatives and goals in 2017.

Recipients of the award included GIna Lewis, Paul Erway and Jenny Nordne. The Canada Chapter of NMEDA also gathered to talk specifically about the standards and issues faced by members in the various Canadian territories. The bursary award recipients were also acknowledged during the meeting and their statements capped off the meeting.

Spring 2018

21

“

The Canadian Chapter Meeting enjoyed a large attendance by a variety of industry professionals who traveled far to attend the conference.

...With the incredible experience, knowledge and contacts I gained from attending the NMEDA conference, I feel energized and excited to return to Toronto and lead the province in bringing driver rehab to new and great heights.

Thank you NMEDA Canada!”

- Canada Bursary Recipient, Nellemarie Hyde, OT, CDRS

Finally, NMEDA was pleased to

Blake was the recipient of the CEO’s

present our annual live fundraiser

Award and Russ Newton graciously

auction. The auction was held just

accepted the President’s Award.

prior to the final event of the confer-

NMEDA would like to thank all those

ence – the annual NMEDA awards banquet. The banquet honors those who have made the greatest contributions to the industry, either over a lifetime (the Hall of Fame) or the previous year (the President’s and CEO awards). This year, we honored Mark Lore, Mike Shipp and Bruce Constantin as the latest inductees to the NMEDA Hall of Fame. Chad

22

NMEDA Circuit Breaker

who attended, exhibited and sponsored the 2018 NMEDA Conference & Expo. We look forward to seeing each and every one of you again when we reconvene in Daytona on March 5 - 8, 2019. Save the date, because it will be here once again before you know it.

---

The Winners Are...

CONGRATULATIONS to the recipients of the 2018 NMEDA Star, CEO and President’s Awards - and welcome to the newest inductees to the NMEDA Hall of Fame!

Star Award Recipients: Paul Erway, Jenny Nordine and Gina Lewis

FULL LIST OF RECIPIENTS Congratulations!

NMEDA 2018 Hall of Fame

Hall of Fame Inductees: (top to bottom) Mark Lore, Mike Shipp and Bruce Constantin (represented by his family)

Mark Lore Mike Shipp Wednesday through Friday struc-

Bruce Constantin

ture, to Tuesday through Thursday).

We also condensed the conference

CEO’s Award

schedule from three full days to two and a half. Chad Blake Kicking off the eventsAward (on ValenPresident’s tine’s Day, no less!) was the in-

Russ Newton

troduction of NMEDA’s new CEO, Danny Langfield – who gave the

Star Awards Paul Erway

Jenny Nordine

Chad Blake and Russ Newton accept their CEO and President’s Awards.

Gina Lewis

Spring 2018

23

One can always count on Daytona Beach to provide plenty of sun and relaxation after hours of networking in the exhibit hall and attending various seminars at the conference.

24

NMEDA Circuit Breaker

Attendees gathered on the final evening to finish the event with a fundraiser auction and awards banquet. This was a night to support the industry and to converse with friends and associates one final time.

Spring 2018

25

THANK

...To our 2018 Conference

26

NMEDA Circuit Breaker

K YOU!

ce Sponsors & Exhibitors!

A

T W I N I N G

C O M PA N Y

- Accessible Vans of America - Ace Mobility - ADED - Alex Original Ltd. - Altro Transflor - AOTA - Avonbrook Software Solutions - Bever Mobility Products, Inc. - Brandl Mobility Finance - Collebuilt - DealerTeam.com - Dolenga & Dolenga Law Feal AB - Fortress Partners - Freedman Seating Company - Garnett Station Partners General Motors Fleet - Harmar - Kempf, Inc. - Lincoln Technical Institute - March of Dimes Canada - MGA Research Corporation - Mobility Acceptance - Mobility Support Solutions - MPS / Guidosimplex - National Multiple Sclerosis Society - National Organization for Vehicle Accessibility - NHTSA - PMG Technologies - PSA Insurance - RADCO - Rampit USA - TCF Inventory Finance - Transfer Flow - TT Dynamics - United Spinal - United States Warranty Corporation - Veigel -

Spring 2018

27

THANK YOU!

2018 CONFERENCE SPONSORS Keynote Address | BraunAbility Address attendees for 2-3 minutes at the Opening General Session and introduce keynote speaker.

Elevator Cling | Q’Straint Exclusive opportunity to showcase your company on the interior doors of all elevators at the Daytona Hilton for the entire conference.

Mirror Decal | Tempe Mobility Share your message right on the mirror inside each attendee’s hotel room at the Daytona Hilton with your own customized decal.

Custom Photo Booth | AMF Bruns A fun and memorable way to showcase your brand directly to all Expo attendees on opening night. Customizations include interior/exterior of booth and photo printouts.

Welcome Bags | EZ Lock No cheap totes here, we protect your brand with a quality backpack. Why? To give you continued brand exposure long after the event! You’re welcome.

ADED Education | Drive-Master Unique opportunity for a private audience with both new and veteran driver rehab specialists as the exclusive sponsor of both DRS education tracks.

Insulated Water Bottles | VMI Protecting your brand with premium, insulated water bottles (no plastic junk) provided to each attendee, branded with your company logo.

Hotel Key Cards | Sure Grip Brand every hotel key card with your custom design for all attendees staying at the Daytona Hilton.

Interactive Booth Giveaway | Crescent Industries How about an interactive game right in your booth? A required piece for this game will be provided to each attendee with instructions on how to win a prize if they come by your specific booth.

Room Drop | Q’Straint Deliver your promotional information right under the door of each attendee’s room at the Daytona Hilton with your custom envelope and inserts.

Lanyards | RADCO Put your brand directly around the neck and in view of every attendee at the conference.

28

NMEDA Circuit Breaker

Save the Date Join us next year at the Hilton Oceanfron Resort & Ocean Center in Daytona Beach

NMEDA ANNUAL CONFERENCE & EXPO March 5 - 7, 2019

Spring 2018

29

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NMEDA

Takes Washington by Storm

(Literally.)

H Amy Schoppman

Director of Government Relations Send your related questions to amy.schoppman@nmeda.org or call the NMEDA offfice at 813.264.2697.

aving been born and raised

people to like, trust, and listen to me.

in the DC metropolitan area, I

After she rolled her eyes and walked

know that Washington is not

away it dawned on me that, despite a

particularly skilled at handling me-

general awareness of the existence of

teorological mayhem. Case in point:

GR efforts amongst NMEDA’s member-

the fourth late-winter snowstorm in as

ship, there may not be much of an un-

many weeks hit DC in late March – the

derstanding – outside of the Board, GR

same week I was in town for a long-

Committee, and a handful of members

planned visit – and the city effectively

– of what it is that NMEDA’s GR team

collapsed under the weight of what

actually does.

turned out to be an anticlimactic three-

To that end, I’ll share with you my

inch dusting. The snow nevertheless prompted a federal government closure, thousands of flight cancellations, and various transportation advisories.

My carefully planned meeting schedule was obliterated but, through some combination of politeness, persistence, and pity, my colleagues and I were able to successfully reschedule all of our meetings. It was a logistically chaotic experience, but this sort of unpredictability is nothing new when it comes to Government Relations (GR).

While visiting family in Maryland that

“ 32

NMEDA Circuit Breaker

weekend, my niece asked me a question I receive often: “Amy, what do you actually do for a living?” I gave her the quick and mundane explanation: I have meetings, I make phone calls, I send emails, and I generally try to convince

“elevator speech.” Most lobbyists have one – a clear, brief message that communicates what your client does and why it is beneficial – that can be delivered in 30 seconds or less. Mine goes something like this: NMEDA is the premier association for the automotive mobility industry. Our members include manufacturers, dealers, and healthcare professionals dedicated to helping individuals achieve automotive independence. As Director of Government Relations, I educate lawmakers, agencies, partner organizations, consumers, and the general public regarding automotive mobility solutions; issues within the adaptive driving community; and NMEDA’s Quality Assurance Program, the only nationally-recognized accreditation program in the industry.

Throughout this article I will elaborate upon the above summary with a more detailed description of what NMEDA’s GR team accomplished during my week in Washington and, perhaps most importantly, why we do what we do. With any luck, your reading

experience will be less agonizing than

aspect of NMEDA’s GR work. If the VA’s

automotive mobility industry. Dave,

my rescheduled middle-row red-eye

Proposed Rule is insufficient, our rela-

David, and I understand how DC

flight back to Florida.

tionships will allow us to swiftly engage

functions and we possess the skills

Congress

Members of Congress to augment our

necessary to effectively communi-

efforts to ensure that meaningful AAE

cate with the DC segment. While

program improvements are implement-

this skill set has admittedly cost me

ed. These sorts of relationships are not

a number of friends since I moved to

developed over night. In fact, it took

Florida (why doesn’t anyone in Tampa

years – I have the mangled high heels to

want to speculate about the potential

prove it – but the results are in: Congres-

impact of early primary states on the

sional legislators and staff are aware

midterm elections??), it has enabled

of NMEDA, they recognize the value of

me to effectively translate industry

QAP, and they support our mission of

concerns so that they are applicable

improving transportation options for

inside the beltway.

I’ll begin by focusing on an institution that Americans view less favorably than root canals, head lice, and even Nickelback: The United States Congress.

While I concede that the institution’s reputation for dysfunction is not entirely undeserved, that shouldn’t obscure the fact that this particular collection of elected officials generally tries their best to improve the lives of their constituents. To assist Congress with their improvement efforts, the NMEDA GR team – Dave Goch, David Lieberman, and myself – advises Congress on issues facing the automotive mobility industry, our members, and modified vehicle end-users. Those issues currently include improving VA’s AAE program and, separately, autonomous vehicles.

A perfect example of what NMEDA’s GR team “does” is the Veterans Mobility Safety Act (VMSA). We brought an issue important to veterans and our membership – the issue of VA AAE program integrity – to Congressional attention, then shepherded a bill through the legislative process and into public law. Successful completion of this process has become an exceedingly rare feat in DC over the last decade, yet both Republicans and Democrats in the House and Senate unanimously voted in favor of quality and safety assurances for veterans receiving

“

Amy Schoppman, Congressman Raul Ruiz, and Dave Goch discussed the VMSA and AVs at an event co-hosted by NMEDA PAC.

Congress has crafted, amended, and partially passed

autonomous vehicle legislation – specifically, The SELF DRIVE Act (which passed the House) and The AV START Act (which has not passed the Senate)...”

people with disabilities. The purpose of

Let’s use autonomous vehicles as an ex-

automotive mobility solutions from VA

my visit to DC was, in part, to visit with

ample: Congress has crafted, amended,

providers. The overwhelming majority

our friends and allies in Congress to re-

and partially passed autonomous ve-

of those same lawmakers would not

mind them of the origins and aspirations

hicle legislation – specifically, The SELF

have known about VA’s AAE’s program

of the VMSA, and to prepare them for

DRIVE Act (which passed the House)

flaws, much less the automotive mobil-

potential involvement in the rulemaking

and The AV START Act (which has not

ity industry, were it not for NMEDA’s

process (more on that later).

passed the Senate). Both bills establish

In addition to legislative advocacy and

regulatory frameworks for the develop-

education campaign and advocacy efforts on Capitol Hill.

relationship development with relevant

Maintaining and strengthening relation-

decision makers and staff, NMEDA’s

ships on Capitol Hill is a vitally important

GR team serves as messengers for the

ment and deployment of autonomous vehicles (AVs), and press releases concerning these efforts consistently tout

Spring 2018

33

consumer market to address? Based on

ing staff contacts. Our point person at

the feedback we received from Congres-

NHTSA recently changed, so I met with

sional staff, these are excellent ques-

the new contact to introduce myself,

tions that have not been considered

answer questions about NMEDA and

as thoroughly as perhaps they should

its membership, confirm the status of

be. The AV conversation is currently

existing joint projects, and detail the

consumed by “high-level” concerns –

topics that NMEDA has advised NHTSA

cybersecurity, FMVSS exemptions, and,

on in the past. Establishing yourself as

especially considering the recent fatal

a resource is a solid GR strategy that

AV accident in Arizona, the technology

never goes out of style.

itself. While these concerns are unques-

If an agency (or Congress) acts in a

tionably important, NMEDA is uniquely qualified to remind government officials and stakeholders that if the issues of design, accessibility, and functionality Amy Schoppman met with various House and Senate offices. Here she is with Senator Tammy Duckworth’s transportation policy advisor, Mark Copeland.

not considered up-front, the AV effort may be jeopardizing its own ability to achieve the very transportation free-

negatively, the automotive mobility industry or the way our members do business, it is essential that we have a roster of informed and responsive contacts to communicate with. Inversely, we want agencies and staff to get in the habit of contacting us when an im-

the revolutionary impact AVs will have

dom it aims to expedite.

on transportation options for people

I discussed the VMSA and AVs with

they have industry-related questions.

Congressman Raul Ruiz at an event

Establishing such communication stan-

that NMEDA’s Political Action Com-

dards is another effective way to secure

mittee (NMEDA PAC) – in conjunction

NMEDA’s policy-making relevance.

with other healthcare and automotive

Over at VA, I have found it is beneficial

with disabilities. While I don’t doubt that this anticipated outcome is a real possibility, I do wonder if Congress has thoroughly considered the details of how the revolution will come about. Do AV stakeholders have a solid understanding of the automotive mobility needs of people with physical disabilities? Do stakeholders comprehend that the needs of individuals with physical disabilities or mobility devices are distinct from the needs of a person with, say, a visual impairment or cognitive impairment?

Do stakeholders grasp the range and specific functions of automotive mobility equipment? Will mobility device users be comfortable loading, unloading, and securing themselves in a vehicle without a driver to assist if needed? Assuming they are (which would be contrary to the anecdotal evidence I have gathered from

industry groups – co-hosted on March 21. You may remember Dr. Ruiz from his appearances at the past three NMEDA conferences; his original sponsorship of the VMSA; his seat on the House Committee with oversight of AV issues; or his uncanny ability to medically stabilize airplane passengers mid-air (seriously, Google it). Such events are part of NMEDA’s overall GR strategy because they allow our team to get additional facetime with Members of Congress, while also contributing to the reelection campaigns of lawmakers who share our interests and support our industry.

pactful action is being planned or when

to meet with the Prosthetics staff at Central Office to, among other things, articulate newly-arisen dealer concerns (rubberized flooring and freight reimbursement have become hot topics lately); to address any issues with NMEDA’s exclusive Past-Due Invoice Program; and to receive a status update on VMSA implementation.

Regarding the VMSA, we have been informed that the Proposed Rule will be released this summer. While this is certainly later than the December 14, 2017 deadline stipulated in the legislative language, this is ultimately welcome news. (A brief aside: In what I view as

Federal Agencies

a general failing of grade school civics

organizations), do stakeholders know

As for the various federal agencies

teachers nationwide, many Americans

the current state of that technology? Will

with oversight of the issues that im-

Congress be responsible for instituting

pact our members, NMEDA’s GR team

a universal design requirement for AVs

continues to cultivate contacts within

or is any such requirement best left to

VA and DOT (specifically NHTSA) while

NHTSA, the automotive industry, or the

maintaining our relationships with exist-

conversations with NMEDA’s partner

34

for people with physical disabilities are

manner that will impact, positively or

NMEDA Circuit Breaker

are under the impression that signed bills magically “become law.” They do not. Instead, something called “the rulemaking process” – think of it as purgatory for bills – occurs during

the interlude between “The President Signed The VMSA!” and “The VMSA Is Now An Actual, Enforceable Law!” So, in case you were wondering, the official status of the VMSA is that we are currently navigating the rulemaking process.) As I continue to direct our involvement with the VMSA-related rulemaking, and as VA continues to perform its rulemaking responsibilities, NMEDA will continue to keep its members informed as the process advances, and we will certainly alert you to potential opportunities for comment or participation.

Partner Organizations Finally, I met with the DC-based GR representatives of various NMEDA partner organizations – e.g., veterans services organizations (PVA), consumer groups (United Spinal Association), and referral/healthcare professional associations (AOTA). NMEDA’s Director of Partner Relations is the primary staff member handling the partner-centric operations (event sponsorships, content marketing, social media, local engagement), but there is a GR element to these partner-

“

Amy meets with Senate VA staffer Robert Curis.

NMEDA’s GR team continues to cultivate contacts within VA and DOT (specifically NHTSA) while maintaining our relationships with existing staff contacts.”

recently submitted a public comment

and partners we are working with to

supporting NMEDA’s position regard-

accomplish our goals. GR is not just

ships as well. Most serious associations

ing VMSA implementation. I, in turn,

about having meetings or making con-

have GR representation, and part of my

have offered NMEDA’s support for USA

nections or attending fundraisers – it’s

job is to develop relationships with my

policy initiatives related to the im-

about knowing how to influence the

counterparts in organizations represent-

provement of air travel for wheelchair

policy process; cultivating, growing,

ing the automotive, healthcare, disabil-

users and proposed Medicare payment

and maintaining meaningful relation-

ity, consumer and/or veteran commu-

cuts to complex rehab wheelchair

ships; delivering authentic, impactful,

nities. I look for credible, established

accessories. During our March meeting,

fact-based messages; being a reliable

organizations that can amplify NMEDA’s

we identified common ground on the

information-sharing partner; staying

policy-related messages and, in return,

AV issue and plan to combine forces

informed; giving instead of just tak-

I offer them a similar commitment.

in an effort to ensure that the acces-

ing; and relying on your association’s

United Spinal Association (USA) prob-

sibility needs of people with disabilities

membership to increase your knowl-

become and remain part of the AV

edge, abilities, and success. Regarding

conversation. Such partnerships

that last point, if you have an interest

have been essential to NMEDA’s past

in assisting NMEDA’s GR work on the

GR success, and I am dedicated to

federal, agency, state, or partnership

ensuring that our relationshipsremain

levels, please contact me. I can tell you

gram), and other policy issues impact-

strong moving forward.

even more about what we do and how

ing Americans with spinal cord injuries

I hope the reader takes away from this

you can get involved - and I promise to

or disease. USA was a signatory to a

article an understanding of NMEDA’s

use fewer than 2,000 words.

2016 coalition letter of various groups

GR work, the issues and outcomes we

---

supporting the VMSA, and they more

are advocating for, and the institutions

ably best encapsulates the qualities I look for in a GR partner. They have an experienced GR staff that handles transportation, healthcare, disability, veterans (through their VetsFirst pro-

Spring 2018

35

In the Name of Defense

By Michael Benoit (Hudson Cook, LLP)

I

And not just going forward, but all the way back to October 2016.

ness, you cannot possibly have

Before the DoD published its new

missed the drama percolating

interpretation in December 2017, we

around the Department of Defense’s

all thought it was business as usual

(“DoD”) new interpretation of its

for auto finance. Now, the DoD has

regulation’s (“DoD Regulation”)

–I think, unwittingly – caused a crisis

purchase-money vehicle finance

of epic proportions in the industry.

GAP, credit insurance or other creditrelated ancillary products are not within said Exclusion, but are “consumer credit” transactions subject to the Military Lending Act (“MLA”).

“

We’ll call this the “GAP Problem,” and explain it in a minute.

Let’s get up to speed. Under the MLA, “consumer credit” is a defined term that, until the DoD added it in as of October 2016, didn’t include auto finance. Thus, the need for the contemporaneous Exclusion.

It published some interpretive Q&A about non-motor vehicle personal

...Under the MLA, “consumer credit” is a

defined term that, until the DoD added it in as of October 2016, didn’t include auto finance.”

The MLA and the DoD Regulation

property financing that muddied

provide that if financing for an MLA-

the waters about the extent of the

covered borrower is for the express

Exclusion, and industry asked for

purpose of purchasing a vehicle, the

clarification. Under the heading of,

financing isn’t subject to the MLA.

“be careful what you wish (ask) for,”

We’ll call this the “Exclusion.” Until

we got the clarification that is the

the recent GAP Problem, industry

GAP Problem.

read these provisions as preserving standard new and used car financing. The GAP Problem arises from the DoD’s recent interpretation of these provisions in a way that knocks purchase-money auto finance transactions out of the Exclusion if GAP, credit insurance, or other creditrelated ancillary products (“Credit Protection Products”) are included.

36

NMEDA Circuit Breaker

including the MLA’s constraints on APR, restrictions on contractual terms, and additional disclosure requirements where “consumer credit” is concerned. Among other things, you can’t provide financing to an MLA-covered borrower at a “military” APR (“MAPR”) greater than

f you’re in the auto finance busi-

exclusion that says transactions with

Why is that bad? For many reasons,

36% (and you must include creditrelated ancillary products in the MAPR calculation), you can’t enforce a predispute mandatory arbitration agreement, and you must provide some disclosures explaining the MLA-covered borrower’s rights. In addition, you cannot use “the title of a vehicle as security for the obligation” you originate unless you are a bank, savings association, or credit union (the “Carve-Out”). I don’t know many dealers (the ones that originate the credit) that are themselves banks, savings associations, or credit unions.

The prohibition on taking “the title of a vehicle as security for the obligation” suddenly applies to installment sale contracts that finance Credit Protection Products in a retroactive manner, narrowing the applicability of the Exclusion in a way Congress probably never intended (i.e., the interpretation creating the GAP Problem is inconsistent with the language of the MLA and the DoD Regulation itself) and industry never expected.

The practical effect is a quash on selling Credit Protection Products to

What’s the practical effect of the

MLA-covered borrowers, yet con-

GAP Problem? It means dealers

cerns about being able to adequately

probably shouldn’t sell Credit Pro-

identify them are causing some deal-

tection Products to MLA-covered

ers to stop selling Credit Protection

borrowers (generally, active duty

Products to any military personnel or

military and their spouses/depen-

dependents and others to go so far

dents) since including them in trans-

as to stop selling Credit Protection

actions involving these folks make

Products entirely. Some assignees

the transactions “consumer credit”

are refusing to buy paper containing

transactions subject to the MLA.

Credit Protection Products for MLA-

covered borrowers. Every bank and

why not take the opportunity to

To which he replies with a quote

finance company in the auto finance

craft an interpretation of another

from author D.D. Barrant’s “Back

business is losing sleep over MLA-

agency’s rule that makes them

From the Undead”: “Paranoia is

covered transactions that may be

ridiculously dangerous to sell, and

the bastard child of fear and

in their portfolios or securitization

make it that agency’s problem?

good sense.” Boom.

pools that they can’t identify.

Clever, right?

_____________________________

How did this happen? Those of you

I hope my Cynic is wrong. If he’s

who are regular readers know that

right, it means that some agency or

Michael Benoit is a partner in the

sometimes my friend the Cynic

agencies disrespected our military

Washington, D.C. office of Hudson

shows up to offer alternative and

by using it to achieve a political

Cook LLP. He is a frequent speaker

sometimes depressing viewpoints

goal that they couldn’t, and further

and writer on a variety of consumer

on current events. The other day he

disrespected the military by putting

credit topics and can be reached at

mused whether the DoD was used

auto dealers and their assignees in

202-327-9705 or mbenoit@hudco.com.

by other agencies to accomplish a

a position where they have to block

Nothing in this article is legal advice

long-time consumer advocate goal

their access to products that every

and should not be taken as such.

that they have no jurisdiction or au-

other resident of the country (i.e.,

Please address all legal questions

thority to implement.

those they protect) can access.

to your counsel.

My Cynic thinks DoD will readily

That view is awfully cynical, and

---

admit that it is not skilled at writing

I remind him he can be paranoid

financial regulations so they had to

from time to time.

have reached out to other agencies to help get the job done. Conveniently, the MLA requires the DoD to “consult” with a number of financial regulators, e.g., the CFPB and Treasury Department, in creating any rules or interpretations relating to the MLA. So, financial regulators are built in to the process.

My Cynic also thinks that the CFPB has spent entirely too much time in bed with consumer advocates over the last five or six years, many of whom have been trying to outlaw Credit Protection Products for years.

Fortunately, or unfortunately depending on your point of view, the CFPB can’t touch credit insurance. It may have more flexibility to restrict GAP (to the extent it is a waiver product as opposed to an insurance product), but it would first have to find that it harms consumers. There is far too much evidence of the benefits GAP provides – just ask folks who lost their vehicles in recent hurricanes.

So, my Cynic says, if your agency has too many constraints on it to outlaw Credit Protection Products,

Spring 2018

37

QAP DASHBOARD

QAP DASHBOARD AVERAGE FINDINGS PER AUDIT April 2017 - March 2018

2 1.8 1.6 1.4 1.2 1 0.8 0.6 0.4 0.2 0

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

TOP 5 AUDIT FINDINGS April 2017 - March 2018 NCT Missing/Expired

81

Calibration Overdue

57

QC Manual Update

24

Make Inoperative Form Missing/Incomplete Client Driver's License Missing From File

22

11

AUDIT FINDING SEVERITY April 2017 - March 2018 Successful Audit 13%

Opportunity for Improvement 42%

38

NMEDA Circuit Breaker

Major 19%

Minor 26%

QAP DASHBOARD TOTAL QAP DEALERS IN GOOD STANDING Quarterly: Spring 2017 - Spring 2018

320

318

318 316

316

316

May-17

Aug-17

315

314 312 310

309

308 306 304 Feb-17

Dec-17

Mar-18

NEW QAP APPLICATIONS & ACCREDITATIONS Quarterly: Spring 2017 - Spring 2018 Applications

12

10

10 8 6 4

Accreditations

6 4

6

5

7

8 5 3

2

2 0 Feb-17

May-17

Aug-17

Dealers with No Audit Findings

Dec-17

Mar-18

Newly Accredited Dealers

ADE Industries, Inc. – Tucson, AZ Freedom Mobility – Englewood, CO Goldenwest Mobility – Spokane, WA

MobilityWorks – Selma, TX MobilityWorks – Woburn, MA

Mobility Express, Inc. – Largo, FL Superior Van & Mobility – Fort Wayne, IN

United Access – Chandler, AZ

Tim’s Trim, Inc. – Rochester, NY

Spring 2018

39

QAP STRAIGHT TALK (w/ CHUCK HARDY)

How to Choose and Maintain Your Next Torque Wrench

T

he safety of our customers,

Choosing the appropriate torque

aka ‘the person behind the

wrench for your specific needs re-

wheel’ is dependent on proper

quires a good understanding of the

installation and function of primary

options available, your usage require-

driving controls and other adaptive

ments, maintenance, and re-calibration.

mobility equipment. That equipment

Pre-set versus Adjustable Torque Wrenches

is installed by our QAP dealers, much of the time using a torque wrench. The proper installation of mobility equipment is paramount to the safety of the end user. The torque wrench is probably the one of the most important tools for the

Chuck Hardy

NMEDA VP of Quality Assurance and Compliance

technicians working on these equipment installations. These tools are responsible for securing critical parts to precise tolerances with little margin for error.

If you are working on an application that requires torqueing to a specific value that remains constant, then a pre-set torque wrench is a good choice. Pre-set torque wrenches are factory-calibrated to a specific value. Once this value has been reached, it becomes impossible to apply additional torque.

Pre-set torque wrenches are used

Want to know something about

Choosing a reliable torque wrench will

QAP? Have an idea for a future

not only help you perform the installation.

article or just have a question

It will also provide the peace of mind that

about a form, or one of the

everything was done according to the

Rules, or something you read

manufacturers required specifications.

in this article?

What Is a Torque Wrench?

Send your questions or ideas

A torque wrench is a precision instru-

sembly line environments or applica-

to chuck.hardy@nmeda.org and

ment used to apply an exact amount of

tions where the wrench will only be

look for the answer in a future

torque to a fastener. Once the desired

used in a single repeated application.

edition of QAP Straight Talk

torque value has been achieved, the op-

with Chuck Hardy.

erator is notified through a visual and/

Adjustable torque wrenches are much

or audible alert, thus preventing under or over torqueing.

to prevent operator adjustment of the torque settings. If your project requires a change in the torque value, the manufacturer can re-set the wrenches to the new value. Pre-set torque wrenches are also ideal in as-

more common in our industry and offer the technician flexibility in setting the desired torque value according each specific application. These torque wrenches feature a scale, usually expressed in imperial and metric values.

The most commons scales are inch/ pound, foot/pound and newton/ meter. Regardless of scale adjustable torque wrenches allow the selection of desired torque value within a lower and upper limit, in specific increments.

For example, a torque wrench with a capacity of 30-250 ft/lb, with 1 lb increment will accommodate torque

40

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values between 30 ft/lbs and 250 ft/

the two needles meet, the desired

ment settings as they can be linked to

lbs, in increments of 1 lb.

torque has been met.

hardware such as laptops, tablets and

Torque Wrench Styles

Due to their simpler torque mecha-

printers. In many repair shop environ-

nism, dial-type torque wrenches do not require as much maintenance and re-calibration as the click-type torque

Click-type torque wrenches are the most commonly used type of torque wrench.

They have the same functionality as a ratchet, with the added advantage of a distinct breaking action when the desired torque value has been achieved.

Available torque values are displayed

ments, however not in our industry, it is mandatory that printed proof of wheel torque adjustments be avail-

wrenches. Most models feature an

able as part of certified repair service.

audio-visual alert that signals the opera-

Beam torque wrenches are the most

tor when the target torque is achieved.

simplistic torque wrenches available.

Dial-type torque wrenches are widely

They are difficult to read and the least

used in quality control applications, to ensure the actual torque applied in

accurate. Consequently, they have virtually been eliminated from use in

the production process complies with

professional working environments.

the stated equipment manufacturers

Factory Certificate of Calibration - A Must Have Document

specifications.

on a dual scale (metric, expressed in Newton Meters, and Imperial expressed in foot/pound or inch/pound) on the barrel of the tool. Torque wrench capacity is indicated by the minimum and maximum value on the scale. The tecnician sets the desired torque value by unlocking the wrench and twisting the handle, which moves a precision indicator along the scale.

Just like a ratchet, the head of click-type torque wrenches houses the gear and paw mechanism. The repetitive force applied to its mechanism leads to the need for regular maintenance and re-calibration.

Electronic (or digital) torque wrenches have become very popular over the years and are now available in traditional and dial type design shapes.

They use an electronic sensor to measure torque and display the torque value on a digital display. An audible and visual indicator informs the technician that they are approaching the desired torque value, and when the exact value has been reached.

Electronic torque wrenches provide the option to download the information into a computer via a wired or Bluetooth connection for future reference.

A torque wrench should include a certificate of factory calibration proving the tool has been inspected and tested at the manufacturer’s facility prior to final packaging and is within the stated accuracy range. Torque wrenches with missing or expired certificates of calibration should never be used.

Getting a calibration certificate at the time of purchase will save you money and about a year before re-calibration

Dial-Type torque wrenches are, inter-

Digital torque wrenches are very ac-

is required. The problem is however,

estingly, considered the most accurate

curate instruments. However, their

many stores do not provide calibration

(non-digital) torque wrenches available.

more delicate construction requires

certificates unless you specifically ask

extra care while handling. They also

for one. Usually for an additional fee,

require batteries in order to operate.

but it is worth it. Something else of

tightening and loosing fasteners. The

Digital torque wrenches are the most

note, some of the lower cost stores like

torque value is displayed on an easy-

expensive of styles noted in this ar-

Harbor Freight sell torque wrenches

to read, analog, dual-scale dial (hence

ticle however they can be considered

that do not come calibrated. Pitts-

their name). Inside the dial, there are

4 torque wrenches in one, due to their

burgh tools is one of them, I have even

two memory needles. The first needle

ability to set torque values in four

called their office to confirm this fact.

is set to the desired torque setting

scales; ft/lbs, in/lbs, Nm and kg./cm.

The ‘check’ them, but say if you require

while the second needle is set to zero.

Electronic torque wrenches are ideal

As torque force is applied, the second

in automotive and adaptive equip-

These wrenches feature a double-end square drive that can be used for both

calibration you will have to have it performed by a third-party.

needle moves along the dial. When

Spring 2018

41

QAP STRAIGHT TALK (CONT.) **When buying a torque wrench always make sure it comes with a calibration certificate!!

Torque Wrench Selection Checklist

A valid certificate of calibration should

next step is choosing the ideal torque

missing or expired certificate of

include the following information:

wrench(es) that best suit your applica-

calibration.

•

tion. An important step is determining

Torque wrench type, manufacturer, model number, and range.

•

With the fundamentals of torque wrench types and styles covered the

Calibration equipment used to per-

lent guide:

form the calibration and its date of

•

Torque reading clockwise and

•

What is the lowest/highest torque value

Calibration date.

•

Name of the person who per-

you will most commonly be using?

formed the calibration and his/her

(1/4 “, 3/8”, 1/2”, 3/4” or 1”)

•

•

What drive size are the sockets

Do you need the torque wrench

A statement indicating that the

to operate clockwise and counter

torque wrench was calibrated on

clockwise directions?

a torque standard traceable to the National Institute of Standards & Technology (N.I.S.T) US and Mea-

“

surements Canada for Canada.

•

What level of precision do you require; expressed as accuracy +/-?

Never use a torque wrench with

Never use a torque wrench to break fasteners loose.

•

Always perform the preventive maintenance required by the manufacturer.

•

Never set the wrench at values higher or lower than those indicated on the scale.

•

When not in use, clean and keep the torque wrench in its storage case at its lowest torque setting.

•

Handle the torque wrench with care. Dropping a torque wrench will cause loss of calibration.

•

Never disassemble a torque wrench yourself. Repair and re-

The most important consideration in

calibration should only be done

the selection process is understanding

As a general rule of thumb all torque wrenches should be re-calibrated at least once per year. More frequent calibration is strongly suggested if the tool is used regularly.”

by an accredited laboratory, as per manufacturer’s instructions.

•

If you buy a used torque wrench, properly calibrate it before the first use.

•

Never exceed the rated torque of the tool as over torquing will result in wrench or part failure.

•

Do not use a cheater bar or any

As a general rule of thumb all torque

the torque range you will most

other type of extension on the

wrenches should be re-calibrated at

commonly be working within. Torque

handle to apply extra torque. If

least once per year. More frequent cali-

wrenches work best within 40-80%

extra torque is required consider

bration is strongly suggested if the tool

of their working scale.

a larger torque wrench of the

is used regularly. As torque wrenches are stored in their protective cases at their lowest setting when they leave the factory the one year calibration guideline does begin until the tool’s first use.

use of torque multiplier.

Therefore, do not choose a wrench that will be primarily used at the bot-

With proper care and maintenance,

tom or top end of the scale. You may

a torque wrench should provide

be tempted to do so to save money

reliable service for many years.

but inaccurate torque output could be

Every technician using a calibrated

Hope this article helped anyone

seriously outweighing any savings.

torque wrench has to be able to pres-

shopping for a new torque wrench

Do’s and Don’ts of Torque Wrench Use and Maintenance

now or in the future. If you have

ent a valid certificate of calibration whenever required. This document becomes an important piece of evidence that will prove the technician took all the necessary precautions and worked with proper tools, in the event of an unexpected failure.

42

•

to which you’ll be setting fasteners?

•

•

•

Do you need to tighten fasteners to multiple or single torque values?

counter clockwise (if applicable)

supervisor.

take into account:

your needs. The list below is an excel-

last calibration.

•

Here are some things you need to

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Good quality torque wrenches are an important investment for any professional user. Due to their role in ensuring critical parts are properly fastened proper use and maintenance is required.

any other request for information regarding any element of QAP, please let me know. Until the next issue, keep life moving forward!

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Spring 2018

43

INDUSTRY ADVISOR

Legal Requirements for Component Manufacturers

T

he NMEDA Compliance Review

and is covered by certification issued

Program (CRP) is currently

under S30115 of this title.”

reviewing certification data

Title 49, USC 30115(a) states that, “Cer-

from component manufacturers that fall under phase II of the NMEDA Manufacturers Quality Assurance Program (MQAP). Phase II covers components, in particular seating systems, lifts, mechanical hand controls and securement systems. Most of the standards required under MQAP for components are the same standards required by law in the United States.

However, CRP has received queries

Harry G. Baergen, CET

from NMEDA members whether the

by a label or tag on the equipment or on the outside of the container ....” This means that the certification label on the component or packaging will be an indication to the component installer that the component manufacturer has certified the component to meet all applicable federal standards and has a relevant test program in place.

Title 49, USC 30116 requires component manufacturers to conduct a recall

NMEDA CRP Coordinator

legal responsibility lies with the manu-

Harry Baergen was previously the

installer of the component. The U.S.

Title 49, USC 30112 also requires the

Regulation Enforcement Officer for

answer is, both, and the Canadian

installer of the component to ensure

Transport Canada. Currently, he acts

answer is, the installer.

the vehicle complies with all applicable

as the Compliance Review Program

Title 49, United States Code (USC),

(CRP) Coordinator for NMEDA. If you have any questions about the contents of this article, or about the NMEDA CRP, contact Harry Baergen at (778) 888-2210.

facturer of the component or with the

Chapter 301, Motor Vehicle Safety, S30101(1), is the authority to prescribe motor vehicle safety standards for motor vehicles and motor vehicle equipment. S30102(a)(7) defines motor vehicle equipment; “means (A) any system, part, or component of a motor vehicle as originally manufactured, or (B) any similar part or component manufactured or sold for replacement or improvement of a system, part or component, or as an accessory or addition to a motor vehicle.”

Title 49, USC 30112(a) states that, “…a person may not manufacture for sale, sell or offer for sale … or import into the United States, any motor vehicle or motor vehicle equipment manufactured on or after the date an applicable standard prescribed under this chapter takes effect unless the vehicle or equipment complies with the standard

44

tification of equipment may be shown

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when a safety defect is discovered.

federal standards after the installation of the component. Therefore, it is likely that the installer, whether it be an alterer, manufacturer or modifier (dealer), will require precise installation instructions from the component manufacturer. For example, manufacturers of seating systems, hand controls and wheelchair restraint systems will provide vehicle specific installation instructions, so the vehicle installer can install the component in such a way that the vehicle meets all applicable federal standards and can be labeled as such.

Federal standards applicable to a component are those standards that would apply to the component when it is part of the vehicle, unless specifically prescribed for a component in the regulations. For example, seating system manufacturers are subject to Federal Motor Vehicle Safety Standard (F/CMVSS) 207, Seating Systems, 210 Seat Belt Assembly Anchorages,

INDUSTRY ADVISOR (Cont.)

302 Flammability of Interior Materi-

standard is prohibited by law under 49

and extrapolate from that to a lighter

als, 202(a) Head Restraints and 225

USC 30122(b). This problem can arise

vehicle with fewer options. This kind

Child Restraint Anchorage Systems.

where a component manufacturer has

of test program in a U.S. court of law

This means that the seating system

continued to design and take orders

would be considered “due diligence”

manufacturer will test the system

for product to be installed in different

or “due care.” However, due diligence

inside each different model of vehicle,

vehicle models without evolving its

or due care extrapolation is usually

or vehicle mock-up, that the system is

test program along with new compo-

based on actual test documents some-

nent designs for new installations.

where in the back ground. It means

designed for, to establish test records and to provide vehicle specific installation instructions to coincide with the tested system. As such, the dealer who installs the component according to the component manufacturer’s instructions will be able to certify and label the vehicle as compliant.

There are some components that can be tested outside of the vehicle, because they may not have a direct interface with the vehicle. For example, head restraints, seat upholstery materials and certain hand controls. It is also likely that these components that can be tested apart from the vehicle may be generic in design and not vehicle specific.

As alluded to above, there are some components that are directly regulated by the National Highway Traffic Safety Administration (NHTSA) apart from the vehicle. For example, FMVSS 403 Platform Lift Systems. It may be interesting to note that one of the numerous requirements of this standard is for the component manufacture to provide vehicle specific installation instructions along with an owner’s manual insert.

“

...[A] concern expressed by the component industry is the problem of manufacturing a component for installation in numerous vehicle makes and models and the prohibitive cost of testing the component in each different vehicle”

The key word here towards a solution

that the manufacturer has a high level

is, “evolving.” For example, where a

of comfort, based on evidence, that

component manufacturer has tested

the product will pass if tested.

initial models from the beginning, the

In the case where CRP or the govern-

manufacturer will gradually establish a data base of interaction between the component and different vehicle models including test performance results, pass margins, floor designs, calculations, engineering analysis, etc.

This data base may subsequently be used to extrapolate test information for similar models, similar floor and ‘B’ pillar designs, perhaps from the same OEM or the same dropped floor alterer, mirror images, etc. This means the component manufacturer will develop an ongoing test program similar in principle to the vehicle OEMs’ test program for the many different models and configurations that each OEM produces. Developing an ongoing test

ment is requesting certification documents for a component, actual test reports would be submitted for the particular component showing the vehicle it was tested in. Neither CRP nor the government will accept due diligence, due care, engineering analysis or calculations, unless it is stipulated as an option in the standard.

In the case of a dealer questioning the component manufacturer’s certification statement, the dealer has the option of checking the NMEDA website for the component manufacturer’s CRP posting. If the component manufacturer’s product is not posted, the dealer may ask the component manufacturer for copies of the actual certification

Another concern expressed by the

program in conjunction with research

component industry is about the prob-

and development and product design

lem of manufacturing a component for

for new models can be much less cost-

installation in numerous vehicle makes

ly than having to test after-the-fact in

Regarding Canadian requirements,

and models and the prohibitive cost

a crisis situation and possibly having to

components in Canada, other than tires

of testing the component in each dif-

conduct a recall for a test failure in the

and child car seats, are not regulated

ferent vehicle. The problem is exac-

case of product already sold.

until installed in a new vehicle. Therefore,

erbated by NMEDA dealers who may be reluctant to install a non-tested, non-certified, component where the dealer cannot certify that the installation will not make inoperative a safety standard. (Making inoperative a safety

The OEMs do not test every vehicle model with every option either, but they usually have the means and the data bank to determine when a new vehicle model needs to be tested. An OEM may also test the extreme case

documents for a particular component as installed in a particular vehicle.

in Canada the installer of the component is responsible for compliance under the federal Motor Vehicle Safety Act. This differs from the United States, where both the component manufacturer and the installer fall under federal law.

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Spring 2018

45

GUIDELINES GROUP TALK

Introduction The NMEDA Guidelines are a “living document” and are updated regularly to reflect changes in the industry. To make this living document come alive for your Service Department Team we suggest you take a single Guideline or a section of the Guidelines and use the Discussion Question Guide below as a part of your weekly team meetings.

This cooperative-style learning exercise is in practice by some of our Dealer members. We suggest you adopt it too and realize the benefit of a more engaged and better informed workforce.

NATIONAL MOBILITY EQUIPMENT DEALERS ASSOCIATION - GUIDELINES

7 DEFINITION OF HIGH TECH AND LOW TECH DEVICES Revised December 19, 2013

Purpose To define for purposes of NMEDA dealers, High Tech and Low Tech adaptive equipment installations.

Scope The NMEDA Guidelines are intended for use by the mobility equipment industry. NMEDA Guidelines do not supersede Federal, State or Provincial laws and guidelines or mobility equipment manufacturers’ installation procedures; the more stringent will prevail.

7.1

High Technology Definition High Technology (“High Tech”) devices are those that meet the following 2 conditions: 1) Devices capable of controlling vehicle functions or driving controls, and 2) Operate with a designed logic system, or interface or /integrate with an electronic system of the vehicle.

7.1.1 High Tech Examples: 7.1.1.1 Primary driving control examples: A)

Powered gas / brake systems (power supplied by vehicle electrical system)

B)

Power park brake integrated with a powered gas / brake system

C)

Reduced / Zero effort steering systems (steering box or rack modification)

D)

Horizontal steering system

E)

Reduced / Zero effort brake systems (booster modification)

F)

Backup systems for primary controls-brakes and steering

7.1.1.2 Secondary driving control examples: A)

Remote panel, touchpad, or switch array interfacing with OEM electronics

B)

Wiring extension(s) for OEM electronics

C)

Powered transmission shifter

7.2

Low Technology Definition: Low Technology (“Low Tech”) all other devices or modifications that do not meet the

definition of High Technology devices or modifications.

7.2.1 Low Tech examples: 7.2.1.1 Primary driving control examples: A)

Manual (mechanical) gas / brake hand control-push/pull, push/rock, etc.

B)

Manual (mechanical) left foot accelerator pedal

C)

Manual park brake lever or stand-alone powered park brake

D)

Steering terminal device-knob, tri pin, etc.

E)

Driver training brake (usually cable or rod operated)

7.2.1.2 Secondary driving control examples:

46

A)

Remote horn button (grounding system)

B)

Turn signal extension / crossover lever

C)

Switch extension(s) on OEM controls

D)

Transmission shifter extension / crossover lever

E)

Transfer seat base

NMEDA Circuit Breaker

A Complete Discussion Guide for Your Service Department Team Meetings!

NMEDA Guideline 7 Definition of High Tech and Low Tech Devices in Plain English Purpose: The purpose of defining the High Tech and Low Tech Devices guideline is to target the most common types of modifications or installations. It is also important to point out the potential level of simplicity or complexity of a specific modification, change, addition, or deletion.

Compliance and safety are of the utmost importance at all times. One way to comply is to use a vendor supplied certified product. Mobility dealers should be aware there may be liability issues in case of accident(s) resulting in personal injury and / or property damage.

Scope: The NMEDA Guidelines are intended for use by the mobility equipment industry. NMEDA Guidelines do not supersede federal, state or provincial laws and guidelines or mobility equipment manufacturers’ installation procedures. Individual mobility companies may also have their own preferred policies and procedures, the more stringent will prevail. The information in this guideline provides awareness and possible implications when working with high and low tech devices in motor vehicles.

Definitions: Aftermarket: Components used to modify a motor vehicle after the vehicle is purchased from the OEM Accessory Controls: Switches regulating the environment of the vehicle (i.e. heater, air

Try This Plan: STEP-BY-STEP GUIDE FOR SERVICE DEPARTMENT TEAM MEETINGS --------------------------1.

Read the Guideline(s) out loud to your Service Department during your team meeting.

2.

Ask the Discussion Questions (when provided) one by one and let your team discuss openly.

3.

Keep your entire team engaged and thinking by asking open questions that can’t be answered with just “yes or no.”

conditioning, power windows, radio, etc.)

Backup System: A reserve or substitute source of energy in the event of a failure in the primary equipment (gas and/or brake) Booster: An auxiliary braking component for increasing force, power, pressure or effectiveness

4.

Try to act on or implement any good ideas your team

Certified Driver Rehabilitation Specialists (CDRS): An individual who has obtained the

produces and reward

necessary knowledge base and experience in the field of driver rehabilitation and who

them, if appropriate.

has successfully obtained and maintained certification FMVSS/CMVSS: Federal Motor Vehicle Safety Standards - Regulations to which manufacturers of motor vehicle and equipment items shall conform and certify compliance US Standards: www.nhtsa.dot.gov/cars/rules/standards - 1-888-327-4236 Canadian Standards: http://www.tc.gc.ca/eng/acts-regulations/regulations-crc-c1038.htm - 613-990-2309 Gear Shift Extension: A device that attaches to the OEM gear selector and offers additional leverage for shifter operation High Technology (“High Tech”) Devices: are those that meet the following conditions: 1) Devices capable of controlling vehicle functions or driving controls, and 2) operate with a designed logic system or interface / integrate with an electronic system of the vehicle. An interlock that interfaces with a logic system via a splice connection is classified as high tech; plug and play is considered low tech Horizontal Steering: A modification that enables a steering wheel to be adjusted in a horizontal position Hydraulic: Operated by the resistance offered or the pressure transmitted when a quantity of fluid (oil or water) is forced through a comparatively small orifice or through a tube Interlock: A device or arrangement by means of which the functioning of one part is controlled by the functioning of another. An interlock that interfaces with a logic system via a splice connection is classified as high tech; plug and play is considered low tech.

Continued on next page Spring 2018

47

GUIDELINES GROUP TALK (cont.)

Joystick Control: A steering input device using a single upright post, completely moveable in up to two axes, to control primary vehicle functions.

Left Foot Accelerator: A device installed in a motor vehicle to the left of the brake pedal to allow the operation of the accelerator pedal by the left foot of the driver.

Low Effort Braking: A modification to the OEM power brake system that reduces pedal effort approximately 50%.

See Reduced Effort Braking.

Low Technology (“Low Tech”) Devices: These are all other devices or modifications that do not meet the definition of High Technology devices or modifications.

Manual Hand Controls: A device to operate the accelerator and/or brake on a vehicle manually, using the driver’s hand rather than the driver’s foot.

Manual Parking Brake Extension: A handle, which enables the driver to set the parking brake with their hand.

Minimal Effort Braking: A modification that reduces the brake control (e.g. pedal, hand control) force to below 7 foot-pounds Make Inoperative Exemption: NHTSA prohibits companies from rendering inoperative vehicle features that affect the compliance of the vehicle to motor vehicle safety standards. Due to the nature of our business, the make inoperative prohibition has been amended to allow modifications of some vehicle components/systems covered by FMVSS. The exemptions are very specific and are not to be considered all-encompassing and usually apply only to certain portions of the respective Federal Motor Vehicle Safety Standard (FMVSS). Penalties for failing to adhere to exemption are severe, up to and including civil liabilities. Most modifications will need to have a Make Inoperative disclosure form filled out and a label affixed to the vehicle. There will be very few instances when a form is not required.

Original Equipment Manufacturer (OEM): A vehicle manufacturer who performs all manufacturing operations on a motor vehicle up to the point that the vehicle is certified as complying with all applicable Federal Motor Vehicle Standards.

(Most commonly referring to Ford, GM, Toyota, Chrysler, etc.).

Pedal Extensions: Devices mounted to the brake and/or accelerator for use by a short stature driver. (See also Powered Pedals.)

Plug and Play: An electronic device specifically designed for the application that does not require any modification to any harness.

Powered Controls: Vehicle controls operated by an auxiliary source (i.e. electric, hydraulic, or vacuum diaphragm) reducing the necessary amount of strength needed by the operator.

Powered Gas and Brake Systems: A device which uses power from an energy source of the vehicle to supplement the force and motions made by the driver to control acceleration, velocity, and braking of a vehicle.

Powered Pedals: A device to vary the fore and aft position of the vehicle pedals.

Powered Gearshift Selector: A control activating the transmission gear selection by a switching device.

Powered Parking Brake: A powered device to set and release the OEM parking brake electrically.

Primary Controls: The controls of the vehicle governing movement and direction (i.e. acceleration, braking and steering).

Reduced Effort Braking: A modification to the OEM power brake system that reduces pedal effort. This term includes both low effort brake systems and zero effort brake systems. See Low Effort Braking. See Zero Effort Braking.

Remote Steering: A second steering system mounted in an alternate location to the OEM system Secondary Controls: All motor vehicle controls with exception of primary controls. (See Primary Controls.)

Shall: Required or compelled that there be no deviation .

Should: Advised. Implies noncompliance with the specific recommendation is permissible, variations acceptable.

Steering Device: Apparatus attached to the vehicle steering wheel to aid in turning the steering wheel. Including but not limited to:

Knob: A steering wheel device with a knob type grip.

Tri-Pin: A steering wheel device with three upright pins to stabilize the hand and wrist of the driver.

U or V Grip: A steering wheel device with two vertical pins to stabilize the hand of a driver.

Cuff: A steering wheel device with a curved oval shape that fits around the hand of a driver.

Amputee: A steering wheel device that integrates with a driver’s prosthesis.

Custom: A steering device designed for a specific application or driver.

Palm: A steering device that wraps over the top of the hand.

Zero Effort Braking: A modification to the OEM power brake system that reduced pedal effort approximately 95%.

See Reduced Effort Braking or Low Effort Braking.

48

NMEDA Circuit Breaker

NMEDA____________________

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NMEDA's AAM Course is: • Offered online, for your convenience • AOTA,

ADED, CCMC pre-approved for .15 CEU (1.5 Contact Hours)

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Sign Up Online At www.NMEDA.com/CEU For more information and the direct course link, access through the Healthstream® Learning Center or contact NMEDA at learning@NMEDA.org or 813.264.2697.

CANADA PRESIDENT’S MESSAGE

The More That Things Change, The More They Stay the Same

sion by saying, Thank You to all of the pioneers and the contributions made.

In the present day we continue to

By David Parton, Mobility in Motion

able to identify as modifiers. These

have many of the same struggles our

NMEDA Canada President

letters included an invitation to meet

association has faced over its relative-

in Toronto to discuss, in a non-preju-

ly short existence. Even as the original

dicial fashion, perhaps a better way to

drive to crash test and establish a safe

manage this industry.

foundation, our purpose has changed

A

s I reflect back on our most recent conference in Daytona I am struck by the way in which

our association has changed over the

To the surprise of many, the majority

last few years, and by the many chal-

of invited people showed up for the

lenges which lay ahead for our indus-

meeting. Must be a Canadian thing.

try and our association. But also how

Transport Canada offered funding

many challenges seem to defy time and

for the purpose of crash testing

founding principles remain the same.

converted vehicles to ensure that the

“

conversions were safe and compliance

...We must get the message out that our industry needs QAP or else we will find ourselves regulated when something terrible happens and legislators wake up to the holes in the system. ”

but our principles have not. We have over many years developed strong standards for our members and codified these in our QAP standards and reviews. Yet we have in Canada a significant number of industry participants who choose to not join the association and chafe at the notion of having to meet any standards.

We also have various levels of Government who seem to willingly ignore safety concerns and who will not implement or enforce even basic standards of training, experience, or Quality Assurance. There are in many

While at the conference, it has been

with CMVSS safety standards was

my practice to seek out and always

respected. Becky Plank from NMEDA

speak with and acknowledge some of

USA was present and the net result

the people who have made individual

of this meeting was the formation

and collective significant contributions

of NMEDA Canada and the vehicle

to our association - and, by extension,

testing and certification program that

It is the most fragile and vulnerable in

to the population we seek to service

revolutionized our industry. Creativ-

our society who are exposed to this

through our own local businesses.

ity was reined in and directed with

absence of structure and their safety

respect for the safety of the end users

along with that of everybody else on

and the roads they share with the rest

our roadways is imperiled.

of the world. I want to thank Harry

Our association was born out of a

Baergen for his ongoing support and

need and desire to self-regulate or find

participation with our association

ourselves regulated in often draconian

even after he retired from Transport

ways. We must get the message out

Canada. I also want to thank many of

that our industry needs QAP or else

the original participants and support-

we will find ourselves regulated when

ers of NMEDA Canada who did the

something terrible happens and legisla-

work and built the foundation for our

tors wake up to the holes in the system.

One such man is Harry Baergen, who was at one time a senior official with Transport Canada. At this year’s conference, Harry took the time to tell me the story of how he, in his capacity at Transport Canada, had received reports of many operations across Canada where the creative individuals were cutting into and modifying for the purpose of creating accessible vehicles. The concern was that there were no standards of practice and nobody was reviewing the scope of work or the results, good or bad. A quiet investigation was under-

50

this association, so I will end the discus-

association both here in Canada and in the USA. Bob Nunn is one such man who I know was involved as a leader and continues in this even today.

regions within Canada, no regulatory requirements to perform modifications on vehicles or install hand controls and other driving aids.

As we look way down the road to autonomous driving vehicles and perhaps OEM mobility products, not conversions, being rolled out at our

taken and letters were sent out to all of

There are many others and I am sure

local car dealers. Do we have a com-

the parties that Transport Canada was

each of us has mentors we look up to in

pelling story to tell to the OEM’s? Are

NMEDA Circuit Breaker

we the industry they should be looking

own future and growth. Direct sales or

leads to failure, know the standards,

to as the distribution point for their

vendor/dealer sales, they need to en-

and practice the standards, elevate

products? It will be our willingness to

sure their future, we need to show them

your standards and reach higher, it

come together and show respect for

that future is through and with us.

should be our individual purpose.

our end users that will determine our

The same goes for Toyota Mobility

Thank you, Russ Newton, for your

and FCA Mobility. Do we show the

many years of service and continuing

discipline and do we exemplify the

commitment to NMEDA. We appreci-

quality and commitment to standards

ate all you have done and the many

of safety? Will we be left to do the

successes we have had as a result of

things they do not want to do, are we

your guidance and investment of time.

prepared to be left behind?

Thank you, David Hubbard, for continuing

Years ago when I was involved with the

to be the liaison between our Canadian

introduction of the MV-1 in Canada, it

Association and our fellows in NMEDA

was a great thing to be able to ride on

USA. We value your ongoing contribution

the coattails of NMEDA. As a fledg-

and the stability you bring to us.

ling company without good structure

Plus ca change

future. Yes we know our clients, and yes we are different, yes we care. Is our creativity reined in by respect for the safety of the end users we service and the roads they share with all of us? It is time for us to come together and build our association and address and apply the standards we hold to be of value.

Now more than ever we need to have our collective eye on the ball, or to be more Canadian, on the puck. We will not control our own destiny, unless we begin to as an association, to look honestly at the strengths and weaknesses we have in our industry and within our association. What are the opportunities and where are the threats.

and quality standards, it was decided that NMEDA membership for all dealers in Canada would be the route to achieve compliance and to build the knowledge base and ensure quality

Plus c’est la meme chose The more that things change The more they stay the same ---

standards among the dealers. This was

The manufacturers of conversions, our

the goal but in the end not the result.

industry partners, are looking to their

Good standards with poor practice

MGA Research Corporation

Discover the MGA Advantage

FMVSS 207/210 &SAE J2249

Seating System, Seat Belt Anchorage and Wheelchair Anchorage Testing Experts.

Test with the Best: We are proud to serve the industry for over thirty years.

| email: david.winkelbauer@mgaresearch.com | phone: (262) 763-2705 | web: mgaresearch.com | Spring 2018

51

NMEDA MANUFACTURER MEMBERS Able Motion Mobility 2200 Executive Ave., Suite A Myrtle Beach, SC 29577 888-450-3994

Fiat Chrysler Automobility 1000 Chrysler Dr. Auburn Hills, MI 48326 800-255-9877

Nor-Cal Vans, Inc. 1300 Nord Avenue, Suite 125 Chico, CA 95926 866-892-0150

Toyota Motor Sales, USA, 19001 S. Western Ave. H205 Torrance, CA 90509-2714 310-468-0469

Ace Mobility LLC 9850 E. 30th Street Indianapolis, IN 46229 317-241-2444

Ford Motor Company 777 Woodward Avenue, Ste 500 Detroit, MI 48226 313-202-6342

Transfer Flow, Inc. 1444 Fortress St. Chico, CA 95973 530-893-5209

Adaptive Mobility Systems 2072 N. Bibb Drive Tucker, GA 30084 770-674-0776

FR Conversions, Inc. 1231 Tech Court Westminster, MD 21157 410-946-1700

Pride Mobility Products Corp.

182 Susquehanna Avenue Exeter, PA 18643 570-655-5574

Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866-641-0419

Freedman Seating Company 4545 W. Augusta Blvd.

Chicago, IL 60651 773-524-2440

AMF Bruns of America 1797 Georgetown Road Hudson, OH 44236 877-506-3770

Freedom Motors, Inc. division of Savaria 2 Walker Drive Brampton, ON L6T 5E1 905-799-5545

AOI Electrical 9650 East 148th Street Noblesville, IN 46060 800-480-6680 AT Conversions 3901 Commerce Park Drive Raleigh, NC 27610 855-324-3085 B & D Independence 1024 Empire Street Mt.Carmel, IL 62863 618-262-7117 BraunAbility P.O. Box 310 Winamac, IN 46996 800-843-5438 Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 262-953-5396 Crescent Industries 191 Washington St. Auburn, ME 04210 207-777-3500 Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 818-782-6793 E.Z. Lock 2001 Wooddale Blvd.

Baton Rouge, LA 70806 225-214-4620

52

NMEDA Circuit Breaker

Golden Mobility & Rehab 3150A Faithfull Avenue Saskatoon, SK S7K 8H3 306-242-9060 Harmar Mobility 2075 47th St. Sarasota, FL 34234 800-833-0478 KEMPF 1245 Lakeside Dr. #3005 Sunnyvale, CA 94085 408-773-0219

Prime-Time Specialty Vehicles, Inc. 56616 Elk Park Dr. Elkhart, IN 46516 574-293-9191 Q’Straint / Sure-Lok 5553 Ravenswood Rd., #110 Ft. Lauderdale, FL 33312 954-986-6665

TT Dynamics 44993 188th Street Hayti, SD 57241 605-868-8283 Vantage Mobility International 5202 S. 28th Place.

Phoenix, AZ 85040 800-348-8267

Revability 1655 Wall St. Salina, KS 67402 620-314-3053

Veigel North America, dba Mobility Products Design 51277 Celeste Drive Shelby Twp, MI 48315 586-843-3816

Revability 8105 Big Lake Road Clarkston, MI 48347 248-620-4200

Wells-Engberg Co., Inc. 202 Second Street Kewaskum, WI 53040 800-642-3628

Sure Grip Hand Controls 4850 Rt. 2 Hwy Upper Kingsclear, NB E3E 1P8 506-363-5289 Paid Advertisement

Mahadev Metal Works 11071 Bridgeport Rd. Unit 124, 125 Richmond, BC V6X 1T3 604-270-3317 Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 506-859-8591 Manufacturing Production Services Corp.

2222 W. Enterprise St. Escondido, CA 92029 800-243-4051 Mercedes-Benz USA 8501 Palmetto Commerce Pkwy.

Ladson, SC 29456 843-666-4333 Move Mobility, Inc. 465 Lucas Avenue WInnipeg, MB R3C 2E6 204-783-8267

Winter 2011

52

NMEDA ASSOCIATE MEMBERS ASSOCIATES ALABAMA

Jennifer Nordine 1414 W. Broadway #218 Tempe, AZ 85282 480-449-3331

Penny M. Anders 1641 Borana St. San Diego, CA 92111 858-565-2437

Eilif L. Olesen 7325 Norwich Lane Clearwater, FL 33764 727-424-7485

Lou Klein 8933 Green Chase Drive Montgomery, AL 36117 941-726-2220

Katalyn Koloseike 7975 S. Autoplex Loop Tempe, AZ 85284 480-598-2383

____________________________

Rod Synovec 219 Ashley Road Mascotte, FL 34753 407-716-0465

Josh Forsman 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999

____________________________

____________________________

Nathan Furris 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Tracey Kennedy 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Stephen Williams 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Brandon Adamson 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Chris Adkison 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Craig Rogers 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Cedrick Wallace 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 William Scott 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Jennifer Rogers 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 ____________________________

ARIZONA Carol Blanc, OTR L CDRS 755 E. McDowell Rd. Phoenix, AZ 85006 602-521-3072 Jason Strowmatt 11020 Katy Freeway Houston, AZ 77043 713-446-4628 Jillian Gubanich 1414 W. Broadway #218 Tempe, AZ 85282 480-449-3331

COLORADO

CALIFORNIA

Barry Doyle 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218

Tom Matson 1020 Aileen Street Lafayette, CA 94549 925-299-1039

Colleen Knoll 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218

Patricia Kosta 29093 Cobblestone Nuevo, CA 92567 800-720-3132

Tiffany Heck 3425 S. Clarkson Street Englewood, CO 80113 303-789-8237

Paul Cooper P.O. Box 641 Montebello, CA 90640 323-855-1502

Sarah Davidson 3425 S. Clarkson Street Englewood, CO 80113 303-789-8117

Simon Tisminesky 21801 South Western Avenue Torrance, CA 90501 814-594-4528

Jan Miller, OTR CDRS 505 Humboldt Street Denver, CO 80218 720-236-8283

Brian Burke 21809 South Western Avenue Torrance, CA 90501

____________________________

Lula Capuchino 3601 Marconi Ave. Sacramento, CA 95821 916-481-1300 Adam Grossman 2195 Larkspur Ln. #203 Redding, CA 96002 530-232-3260 Gregory Paquin 5140 Florence Ave., Unit C Bell, CA 90201 323-326-1383 Frank Boutelle, DRS/DI/DE 22691 Norbert Street Perris, CA 92570 951-515-5125 Marcus Norton 1599 Broadway Ave. #337 Atwater, CA 95301 669-225-0063 Warren Vinzant 2419 Irma Way Castro Valley, CA 94546 510-317-1775 Stanton C. Saucier 6175 Melvin Avenue Tarzana, CA 91356 818-614-6149 Mike Zieman 3220 E. 59th Street Long Beach, CA 90805 562-272-7231

CONNECTICUT Myra Scott 55 Farmington Ave., 12th Floor Hartford, CT 06106 860-424-4863

Janet Gardner 18908 Adams Country Way Lutz, FL 33559 813-631-9700 Carlos Abella 27553 Cashford Circle, Ste. 101 Wesley Chapel, FL 33544 813-631-9700 Ginger H. Le 27553 Cashford Circle, Ste. 101 Wesley Chapel, FL 33544 813-631-9700 Glenn Gullo 5914 Jet Port Industrial Blvd.

Tampa, FL 33634 813-890-8809 Lou Klein 22519 Front Beach Rd. Unit 127 Panama City Beach, FL 32413 941-726-2220 Marla Popkin 101 W. Hill Street Inverness, FL 34452 305-803-7644

WASHINGTON D.C.

Juliette Delgado 300 Hollywood Way Hollywood, FL 33021 954-579-3234

Ann E. Smith-William 102 Irving St. NW Washington D.C., 20010 202-873-5965

Danielle Barber 300 Hollywood Way Hollywood, FL 33021 954-265-7698

____________________________

Susan Rentz 100 W. Gore St., Suite 104 Orlando, FL 32806 407-920-7445

____________________________

FLORIDA Lisa Crisalli 3936 SE 20th Ave Keystone, FL 32656 352-339-2039 Judi Hamelburg 1031 Ives Dairy Rd. Suite 228 N. Miami Beach, FL 33179 305-770-0747 Paul McGuckin 2500 NW 6 Street Ocala, FL 34475 352-622-4467 Elizabeth Powers 7305 N. Military Trail West Palm Beach, FL 33410 561-422-5604 Dave Krieger 9315 Hunters Park Way Tampa, FL 33647 800-738-9967

Stephen Sundarrao 4202 E. Fowler Ave ENB 118 Tampa, FL 33620 813-974-5346 Dorothee Zuleger 2905 Abbey Ct. Winter Park, FL 32792 407-237-3099 Lori Grismore, OTR/L 4001 E. Fletcher Ave. Tampa, FL 33613 813-396-0728 ____________________________

GEORGIA Rajesh Pagadala 3586 Riverside Drive Macon, GA 31210 478-279-1885

Spring 2018

53

NMEDA ASSOCIATE MEMBERS Kathleen Allgood 6135 Roosevelt Hwy. Warm Springs, GA 31830 706-655-5031

James Wooldridge 500C South Lewis Lane Carbondale, IL 62948 618-453-2331

Weaks McKinney-Smith 10531 Timberwood Cr. Suite E Louisville, KY 40223 502-855-4783

Akbar Farahani 1133 E. Maple Road Troy, MI 48083 248-729-3010

Matt Abisamra 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7722

Stephen Kedzuf 10 N. Locust Dr., Ste 7 Manteno, IL 60950 800-506-8960

MaryFrances Gross 4805 Hemlock Way Lexington, KY 40514 619-607-1142

Michael Blasius 26261 Evergreen Rd, Ste 300 Southfield, MI 48076 248-351-0149

Dan Allison, MS OTR/L 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7763

Brian Hinchman 1475 E. Woodfield Road Schaumburg, IL 60173 770-754-7339

Patrick Zeiser 4965 E Beltline Ave NE, Ste 300 Grand Rapids, MI 49525 616-447-2293

John Anschutz 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7720

Jeremy Lauderdale 10 S. Wacker Drive, Floor 31 Chicago, IL 60606 312-485-2898

Catherine I. Greene OTR/L, CDRS 1165 Narrow Lane Lexington, KY 40517 859-797-6889

James Kennedy 2020 Peachtree Rd. NW Atlanta, GA 30309 404-367-1296

____________________________

Brian Adkins P.O. Box 425 Grayson, GA 30017 770-676-7337

INDIANA Carmen Palanca 1156 Ridgeview Ct. Avon, IN 46123 317-660-6506

IOWA

Kathy Kachanoski 1732 Timbercrest Dr. Columbus, IN 47203 800-841-4938

Bill Siebert 56504 Gillen Avenue Glenwood, IA 51534 402-679-4058

Mary Follman 4740 Kingsway Drive Indianapolis, IN 46205 317-466-1000

Jeff Kromrie 6000 E. University Pleasant Hill, IA 50327 515-285-1000

Suzanne Hardesty-Pritchard 4740 Kingsway Drive Indianapolis, IN 46205 317-721-8636

Beth Stanek 1111 West San Marnan Drive Waterloo, IA 50701 866-550-4551

Russell Schimmell, OTR CDRS 3701 Bellemeade Avenue Evansville, IN 74414 812-492-0645

Perry Ressler 980 Hwy 18 East Britt, IA 50473 352-552-6674

Susan Fassett, CDRS, COTA 111 W. Jefferson, Suite 100 South Bend, IN 46601 574-647-2600

____________________________

Carin Mitchell 111 W. Jefferson Blvd. Suite 100 South Bend, IN 46601 574-647-2202

____________________________

ILLINOIS Anne Hegberg 26 W. 171 Roosevelt Road Wheaton, IL 60187 630-909-6080 Brandon Lesch 118 E. Madison Lombard, IL 60148 630-951-1714 Vince Bunetic 725 N. Belt West Swansea, IL 62226 866-366-7173 Chris Pagliarulo 9023 W. Dralle Road Frankfort, IL 60423 815-806-8248

54

NMEDA Circuit Breaker

Mason Campbell 9531 Valparaiso Court Indianapolis, IN 46268 317-879-8940 Eva Richardville P.O. Box 8978 Ft. Wayne, IN 46898 260-417-8399 ____________________________

KENTUCKY Brian Iadarola, OTR/L, CDRS 3937 Central Avenue Louisville, KY 40218 502-893-0050

Stacey Stevens 240 Hillsboro Avenue Lexington, KY 40511 859-351-6612 ____________________________

LOUISIANA Lee Carricut 224 East Pinhook Rd. Lafayette, LA 70501 337-289-3004 Michael Shipp 1340 Mitcham Orchard Road Ruston, LA 71270 318-245-7361 Rev. Julius Lee, CBT 2910 Seine Street New Orleans, LA 70114 504-450-4014 ____________________________

MARYLAND Elin Davis 4720 Montgomery Lane Bethesda, MD 20814 800-729-2682 Patrick DeNobrega 11311 McCormick Road Hunt Valley, MD 21031 443-798-7495 ____________________________

MASSACHUSETTS Tricia/Mark Whitehouse 250 Milton St., #LL002 Dedham, MA 02026 781-329-6656 Eugene Blumkin 600 Washington Street Boston, MA 02211 617-204-3721 Cabot Smith 100 Newark Street Haverville, MA 01832 978-374-4530 ____________________________

MICHIGAN Jan Jonkheid 2885 Sanford Ave. SW 41693 Grandville, MI 49418 888-959-6198

George Hicks 4345 Teal Road Petersburg, MI 48270 734-279-9345 Brooke Blower 14001 Telegraph Road Redford, MI 48239 313-531-7100 Danton Lloyd P.O. Box 241 Okemos, MI 48805 517-349-7990 Kelby Lloyd P.O. Box 241 Okemos, MI 48805 517-349-7990 Robert Reid, Ed. S P.O. Box 241 Okemos, MI 48805 517-349-7990 Micheal Bacon 2435 Knollview St. Wyoming, MI 49519 616-669-8700 Kerry Jones 26875 Church St. Edwardsburg, MI 49112 269-663-0226 Larry Schneider 2901 Baxter Road Ann Arbor, MI 48109 734-936-1103 ____________________________

MINNESOTA David Yount 559 Hwy 10 South St. Cloud, MN 56304 866-581-3922 Sherri Johnson 2040 Frontage Road South Waite Park, MN 58387 877-327-3533 ____________________________

MISSOURI David Adams 334 Buckington Street St. Peters, MO 63376 636-294-1762

NMEDA ASSOCIATE MEMBERS Mike Flotken 4 Kingston Manor St Louis, MO 63124 314-873-6814

Mike Edwards 5501 Exec. Center Dr., Suite 101 Charlotte, NC 28212 704-568-8804

Timothy P. Brant 1614 Debran Lane Johnstown, PA 15905 877-395-7011

Len Heimer 13010 IH 35 North San Antonio, TX 78233 210-477-8012

____________________________

Mike Savicki 17615 John Connor Rd. Cornelius, NC 28031 704-905-9628

Wesley Johnson 3960 Locust Grove Rd. Columbia, PA 17512 717-449-0089

James E. Glenewinkel 1116 E. Kingsbury Street Seguin, TX 78155 830-386-0446

Calvin Brewer 4819 Emperor Blvd., Suite 400 Durham, NC 27703 919-475-7011

Lori Benner 30 Hope Drive, EC 130 Hershey, PA 17033 717-531-7444

Michael Courtney 5601 Montoya Drive, Suite B El Paso, TX 79932 915-584-0905

Dexter Warren 2720 North Main Street Newton, NC 28658 828-464-9738

Rick Shaffer 30 Hope Drive, EC 130 Hershey, PA 17033 717-531-7105

Loree Rowan 805 N. Glenwood Tyler, TX 75702 903-597-5656

____________________________

Brenda Bennett 4202 Peach Street Erie, PA 16509 814-833-2301

Ken Webb 1475 Avenue S, Suite 304 Grand Prairie, TX 75050 800-886-4926

____________________________

Chad Strowmatt 11020 Katy Freeway. #217 Houston, TX 77043 713-858-1582

NEW JERSEY Gene Morton 1635 Marconi Road Wall Township, NJ 07719 732-539-5393 ____________________________

NEW MEXICO Phillip Holmes 2035 Corbett Dr. Las Cruces, NM 88001 575-521-1006 Andrew Schneider 5600 Valle Allegre Road NW Albuquequre, NM 87420 505-710-2861

NORTH DAKOTA

____________________________

Lacey Maier 1116 Mustang Drive Bismark, ND 58503 612-615-3961

NEW YORK

____________________________

Brian Burke 853 Broadway, Suite 2014 New York, NY 10003 862-686-0925

OHIO

Royce Burns Sr. 258 Van Keuren Avenue Pine Bush, NY 12566 845-361-1244 Brian McLane 29 Rockefeller Blvd.

Rensselaer, NY 12144 518-426-8850 Edmund Ippolito 95a Edison Ave. West Babylon, NY 11704 631-392-4050 Gail Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753 Jurgen Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753 Pam Gabryel 1000 Elmwood Ave. Rochester, NY 14620 585-271-1894

Paul Musso 111 Stow Avenue, Suite 103 Cuyahoga Falls, OH 44221 330-928-7401 Debbie Szelestey 116 N. Jefferson St., 4th Floor Dayton, OH 45402 937-224-3033 Meredith Sweeney OTR/L, CDRS 2050 Kenny Road, SUite 3300 Columbus, OH 43221 614-855-5600 Douglas Morr 7001 Buffalo Parkway Columbus, OH 43229 614-888-4160 Lynne Chapman 3543 Christie Blvd.

Toledo, OH 43606 419-944-5012 Chris Goebel VP 6150 Park Land Blvd.

Cleveland, OH 44124 800-233-9878 ____________________________

OREGON

Raanan Zidile 1642 Coney Island Avenue Brooklyn, NY 11230 718-414-2457

Juan Gonzalez 8750 NE Emerson Street Portland, OR 97220 503-251-3865

____________________________

____________________________

NORTH CAROLINA

PENNSYLVANIA

Cyndee Crompton 605 Cabaret Rd. McLeansville, NC 27301 336-697-7841

Amy Lane OTR/L, CDRS 3600 Forbes Ave. at Atwood Suite 3010, Forbes Tower Pittsburgh, PA 15213 412-864-3068

SOUTH CAROLINA Bill Hayes 2011 Hampton Street Columbia, SC 29204 803-779-2011 Tom Pisor 2020 Old Mountain Creek Rd. Greenville, SC 29609 864-416-1180 Brigitte King, OTR/L, CDRS, CDI 701 Grove Road Greenville, SC 29605 864-455-4476 Kristen Coupland 1952 Staffwood Road Johns Island, SC 29455 203-910-7100 Tom Jackman 1410-C Boston Avenue West Columbia, SC 29170 803-896-6080 Alan B. Simmerson CDRS 3602 Deerfield Drive Columbia, SC 29204 803-776-4000 ____________________________

TEXAS John Caruso 10333 Garland Road, Unit A Dallas, TX 75218 214-673-8910 Stephanie Cutlip 604 Hwy. 290 W., Suite 202 Brenham, TX 77833 979-337-5714 Benjamin Mundy 5150 Broadway #604 San Antonio, TX 78205 210-347-5006

Eric Bradley 3135 TAMU College Station, TX 77843 979-845-7492 Sean Berry 3135 TAMU College Station, TX 77843 979-845-6375 Lance Bullard 3135 TAMU College Station, TX 77843 979-845-6153 Kelly Anderson 24410 Norchester Way Spring, TX 77389 713-794-7243 Lou Dienhart PO Box 2106 Pfluerville, TX 78660 512-585-5911 ____________________________

UTAH Andrew Fuhriman 2872 S. West Temple Salt Lake City, UT 84104 901-791-4567 Kevin Christensen 1595 West 500 South Salt Lake City, UT 84115 801-887-9532 ____________________________

VIRGINIA Kevin Knable 1685 Anderson Highway Powhatan, VA 23139 804-594-7209

Spring 2018

55

NMEDA ASSOCIATE MEMBERS Craig Baker 7400 Midlothian Richmond, VA 23225 804-918-9601 Mary Breister OT Dept. Box 476-1500 Fisherville, VA 22939 540-480-1103 ____________________________

WASHINGTON Jim Speer 23632 Hwy 99 F-130 Edmonds, WA 98026 425-922-0990 ____________________________

WISCONSIN Tim Schermetzler W. 7366 Flambeau Point Road Ladysmith, WI 54848 715-532-0327

____________________________

ONTARIO Tamalea Stone 1135 Lansdowne Street West Peterborough, ON K9J 7M2 Canada 705-741-7660 Shirley Rolin 3230 Yonge, Suite 1822 Toronto, ON M4N 3P6 Canada 416-807-7155 Bob Nunn 6 Ridgeview Street St. George, ON N0E 1N0 519-740-4801 F. Lortie 68 Bloomfield London, ON N6G 1P3 Canada 519-495-9541

BRITISH COLUMBIA

Joe Allen 200 North Service Road W. Unit 401 Oakville, ON L6M 2Y1 Canada 416-254-7237

Dean Robertson 3405 W 31st Avenue Vancouver, BC V6S 1X6 Canada 604-263-5218

Nellemarie Hyde 100 Tempo Ave., Suite 330 Toronto, ON M2H 2N8 Canada 416-398-1035

Harry Baergen 1841 Swan Road Tsawwassen, BC V4M 0A8 Canada 778-888-2210

Shah Baqar 20 Linsmary Court Markham, ON L6E 1L2 Canada 416-419-3031

Lisa Kristalovich 4255 Laurel Street Vancouver, BC V5Z 2G9 Canada 604-734-1313

André Amyot Place de Ville, Tour C 330 rue Sparks Ottawa, ON K1A 0N5 Canada 613-990-2670

CANADA ____________________________

Larry Bowen PO Box 78095 Northside RPO Port Coquitlam, BC V3B 4X5 Canada 604-996-4893 cell ____________________________

MANITOBA Paul Murphy 6668 9 Hwy Selkirk, MB R1A 4G2 Canada 866-994-6559 ____________________________

NEW BRUNSWICK Maura Dulong, OT 800 Priestman Street Frederickton, NB E3B 0C7 Canada 506-452-5876

56

NMEDA Circuit Breaker

____________________________

QUEBEC Kristian Thivierge 7005 Boulevard de Maisonneuve Quest Montreal, QC H4B 1T3 Canada 514-487-1891 Janick Renaud 300 rue King Est. Bureau 200 Sherbrooke, QC J1G 1B1 Canada 819-346-8411 ext. 43158 Guylaine Mercier 253 Route 108 Beauceville, QC G5X 2Z3 Canada 418-774-3410

Stephanie Bois 1300, boul. Cure-Labelle Blainville, QC J7C 2N8 Canada 450-437-6001 Dana Benoit 7005 boul de Maisonneuve W Montreal, QC H4B 1T3 Canada 514-487-1891 Alyssa Merilees 7005 boul. De Maisonneuve W. Montreal , QC H4B 1T3 Canada 514-487-1891 ext. 246 Minh-Thy Truong 7005 boul. de Maisonneve W. Montreal, QC H4B 1T3 Canada 514-487-1770 ext. 322

INTERNATIONAL ____________________________

AUSTRALIA Jeff Watters PO Box 421 Montrose, Vic 3765 Australia 03-9762-2277 ____________________________

GERMANY Gregory Long M ED Paravan - Straße 5 - 10 72539 Pfronstetten - Aichelau Toll Free: 1-844-887-0723 +49 (0) 7388 - 999 5 909 ____________________________

IRELAND

Nathalie Maertens 7005, boul. de Maisonneuve W. Montreal, QC H4B 1T3 Canada 514-487-1891 ext. 380

Gerry Merrick Floor 2, Block A Cookstown Ct. Cookstown Estate Road Dublin, Ireland D24WK28 +3530879894946

Agnés Buffet 2275 avenue Laurier Est Montreal, QC H2H 2N8 Canada 514-527-4527

____________________________

Genevieve Turgeon 100 Du Landis Street Blainville, QC J7C 5C9 Canada 450-430-7981 Jean-Pierre Maurais 333 boul Jean-Lesage E-M-27 Quebec City, QC G1K 8J6 Canada 418-528-4281 Michel Morency 333 boul. Jean-Lesage C-4-21 Quebec City, QC G1K 8J6 Canada 418-528-3597 Jacques Bolduc 32 Duquet Ste-Therese, QC J7E 3B4 Canada 438-498-8448 ____________________________

SASKATCHEWAN Susanne Adamson, OT/CDRS 2180 23rd Avenue Regina, SK S4S 0A5 Canada 306-766-5427

ISRAEL Daniel Mor 7 Inbar Street Petach-Tikva Israel 49277 972-52-4666111 Adi Adler, CEO 58 Ha’Khermesh Haifa Israel 31000 972-390-3903 Moshe Ofek 58 Ha’Khermesh Haifa Israel 31000 972-390-3903 ____________________________

JAPAN Etsuo Horikawa 5-1-1 Nabeshima Saga City, Japan 8498501 80 3377 2588

The NEXT GENERATION Electronic Left Foot Accelerator

Technology Des igned to Help

The NEXT GENERATION of left foot accelerators has arrived.

This paradigm shift in SAFETY now requires the driver to activate the left pedal prior to each use. In addition, a separate key is required to transfer function to the left accelerator pedal. There is no need to remove the device or engage a lockout system. The system always defaults to the right side accelerator pedal. This safety feature is important when other family members need to drive or when the vehicle is being moved by someone else such as a valet or service technician. Veigel has specifically designed the Electronic Left Foot Accelerator (ELFA) for safe frequent driver change with the upmost ease.

We use only OEM proven circuits and accelerator pedals to ensure the highest quality and reliability of the entire system.

If your mobility equipment dealer is concerned about installing left foot accelerators due to insurance or liability concerns, the Veigel ELFA may be the solution.

sales@veigel-na.com

(800) 488-7688

www.veigel-na.com

Spring 2018

57

DATES TO REMEMBER This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

Canadian Seating and Mobility Conference May 1 - 2, 2018 (Toronto, Ontario) Delta Hotels by Marriott - Toronto Airport Visit www.csmc.ca for more information.

Abilities Expo - NY Metro

May 4 - 6, 2018 (Edison, New Jersey) New Jersey Convention & Expo Center Visit www.abilities.com/newyork/ for more info.

People in Motion

June 15 - 16, 2018 (Toronto, Ontario) Variety Village Visit www.people-in-motion.com for more info.

Abilities Expo - Chicago

June 29 - July 1, 2018 (Chicago, Illinois) Renaissance Schaumberg Convention Center Visit www.abilities.com/chicago/ for more info.

Abilities Expo - Houston

August 3 - 5, 2018 (Houston, Texas) NRG Center, Hall E Visit www.abilities.com/houston/ for more info.

ADED Conference

August 13 - 16, 2018 (Richmond, Virginia) Richmond Marriott Downtown & Greater Richmond Convention Center Visit www.aded.net for more info.

Abilities Expo - Boston

September 21 - 23, 2018 (Boston, Massachusetts) Boston Convention & Expo Center, Hall A Visit www.abilities.com/boston/ for more info.

Closing the Gap Annual Conference

September 26 - 28, 2018 (Prior Lake, Minnesota) Mystic Lake Center Visit www.closingthegap.com for more info.

To have your information included in Dates to Remember, mail or fax it at least 12 weeks before the event to jenna.detrapani@nmeda.org.

58

NMEDA Circuit Breaker

George W. Hicks, P.E.

Traffic Accident Reconstructionist Modified Rehab Vehicle Inspector

4345 Teal Road Petersburg, MI 49270-9304 www.ingeniumservices.com

734.279.9345 tel 734.279.1788 fax gwhicks@umich.edu

MXV

® WITH ALL-NEW

TILT N’GO ™ SEATING

3

With Tilt N’Go seating we’ve opened up 3X the space to maneuver:

Extra space at knee and foot level Seat bases retain cantilever feature

THE SPACE TO MANEUVER

Standard on driver and passenger seats Enough room for even the largest power chairs

800.488.0359

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