Kingfisher Court Care Home Special Report

Kingfisher Court Care Home Special Report

Outstanding care home

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INGFISHER Court Care Home officially opened its doors to the public in April 2017.

The state-of-the-art facility, located on Kingfisher Way, Sutton in Ashfield, provides all-inclusive luxury living for local older people requiring residential or dementia care.

This stunning, purpose-built home is part of the Oakdale Care Group — a small, privately-owned company specialising in providing high quality care, in exceptional accommodation.

Its ethos is simple — to provide the best care, every day, to every one.

Co-owners Andrew Long and Chris Babington set out to build a residential care home to a standard that they themselves would be happy to live with.

“At our homes, your comfort, wellbeing, safety and security are paramount to us,” they said.

“Our dedicated, holistic approach to care means that you are always treated as an individual, with dignity and respect.

“We provide higher staff-to-resident ratios than most other care homes, with significant investment in the selection and training of staff, to provide the very best 24-hour care with warmth and respect.”

Leading the way in elderly care Kingfisher Court Care Home rated among the top 2% in the country KINGFISHER Court has been rated ‘Outstanding’ by the Care Quality Commission (CQC).

Currently only 2% of providers of adult social care achieve an overall “Outstanding” rating, making Kingfisher Court ranked amongst the very best in the country for the quality of service it provides.

The report stated that Kingfisher Court’s “staff were motivated and committed to provide people with personalised experiences that exceeded their expectations.”

It added that “the staff were passionate in their desire to enable people to experience excellent care.”

The report recognised “there was a culture within the organisation of striving for excellence.”

And it found that “staff went the extra mile to ensure people

lived their life independently and as fully as possible.”

The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety, to help people choose care.

There are five key questions they ask all care services, focusing on the things that really matter to people when choosing care: l Are they safe? l Are they effective? l Are they caring? l Are they responsive to people’s needs? l Are they well-led?

To read the full report and details on how Kingfisher Court were assessed in these areas, go to: www.cqc.org.uk

WHAT SHOULD I LOOK OUT FOR WHEN CHOOSING A CARE HOME — TURN OVER

Kingfisher Court Care Home Special Report

Why All Inclusive Living

Exactly what does All-Inclusive Living mean?

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T is important to understand that many care homes fee structures are quite complex and confusing. All Inclusive can also mean different things in different homes ­— for some it means meals are included but additional drinks or alcoholic drinks are not.

For some it means that excursions to places only cover the transport but not the entrance fee.

At Kingfisher Court, they believe the only way to provide complete peace of mind is to make their home genuinely All Inclusive, which means no additional costs are added to your weekly fee.

No membership or joining fees SOME care home companies ask for nonrefundable joining fee or membership fees.

The owners of Oakdale Care Group do not believe that this is fair and do not charge for this at Kingfisher Court or any of their other care homes.

Guaranteed fixed weekly fee LIVING at Kingfisher Court you can be assured that the one weekly fee contains everything.

Peace of mind with All-Inclusive Living AT Oakdale Care Group they understand that when you move into a new home you want certainty and security.

From experience, “billable extras” that you were not expecting or had not budgeted for are an unnecessary irritation — so at Oakdale they don’t have any! Everything is included in your fee.

They provide a transparent AllInclusive policy, with no hidden extras.

It is just another way the Oakdale Care Group is leading the way in elderly care.

All of its services highlighted are covered in the fixed weekly fee. This fixed fee makes living with them easy —

so enjoy that glass of wine or beer with your meal, embrace some pampering and regular hair treatments in the salon or take a trip out of the home with the Lifestyle team because all of this is included.

The home chauffeur service aims to reduce any concerns for you and your family around getting you to and from medical appointments. The staff will escort you to a GP or local hospital when required, no matter how long that appointment may take.

Their dedicated Lifestyle Team run a comprehensive programme of activities that reflect their clients’ abilities and aspirations, and operates seven days a week.

All Inclusive Vs Standard Fee IT is worth noting when comparing care home fees to factor in all the additional services and benefits that are not included in most care homes.

These include: * Taxis to and from medical appointments * Supervision on medical appointments * Hair appointments and beauty treatments * Daily newspapers * Outings, including transport * Chiropody * Snacks, alcoholic drinks * Visitor dining Total:

Per Week Approx £30 Approx £20 Approx £30 Approx £10 Approx £20 Approx £30 Approx £20 Approx £20 Approx £180*

•These are just a small sample of what is included and are APPROXIMATE costings, which will vary depending on individual residents’ requirements and frequency. They aim to illustrate how costs in other homes are not included and are in addition to the weekly fee. At Kingfisher Court, these and much more are all included.

Kingfisher Court Care Home Special Report

makes so much sense What you can expect to receive at Kingfisher Court * 24-hour care * Spacious en-suite accommodation * All meals, drinks and snacks * Room service * High staffing levels * Housekeeping * Maintenance * Laundry * Dry cleaning * All utility bills * Chauffer driven car * Activities seven days a week * Cinema * Hair and beauty treatments

* * * * * * * * * * * *

Chiropody Opticians Dentist GP registration Assisted hospital / medical appointments Private dining for family celebrations Newspapers Wi-Fi / Internet Landscaped gardens Celebration items Welfare pack Home outings and excursions

Be a resident for a day at Kingfisher Court Exclusive Offer

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E a resident for a day and see for yourself how Kingfisher Court could be a true home from home.

If you’re looking into care for yourself or a loved one we want to help you make the most informed choice.

That’s why we are offering you the chance to join us for a fabulous day and meet the people who provide our residents with the best care ever every day.

What can you expect on the day

* Tea and cake on arrival * Group activities with other residents * A delicious lunch, freshly prepared by our talented head chef * A matinee movie in our cinema * A pamper treatment

This isn’t a special treat, it’s what life is like every day at Kingfisher Court.

Limited spaces

To register, please call Ann-Marie on 01623 440325

Kingfisher Court Care Home Special Report

What to look out for on a care home visit

Do the residents appear happy?

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T seems simple but it is one aspect that is often not studied when you are busy being shown around a care home.

A truly well run home is one where the care of residents and their happiness is at the heart of everything that is done in the home.

By investing in attracting and keeping the very best staff, Kingfisher Court is able to deliver the high standards of care it believes are essential.

What should the activities schedule in a good care home look like?

MANY homes have a wide range of activities — things that keep the mind and body active, social events, games etc — over a regular period.

The trick is to make sure that your interest and abilities, or those of your loved ones, are incorporated in the schedule.

There’s not much point in daily activities for the majority if you are in a minority.

At Kingfisher Court, each resident is assigned a key worker, whose role is to discover as much about the person as possible.

This helps significantly when it comes to tailoring activities that often can be quite unique.

For example, Taff, one of the earliest residents and a keen motor racing fan, joined owners Chris and Andrew at Silverstone to enjoy a track day. A little unusual maybe, but when it comes to activities Kingfisher believes understanding the person is key.

A dedicated lifestyle manager, and her team, work closely with key workers to make sure

that each residents’ emotional and physical needs are fully understood and met.

Activities at Kingfisher Court vary from trips out to the garden centre, shopping, the park or even the pub.

They also include crosswords and

quizzes, movie nights, armchair dance, bingo, a book club, arts and crafts, coffee mornings, social gatherings, carpets bowls and tin can alley, balloon tennis and ball games, a chance to talk about the good old days, and songs of praise plus much more.

It is quite hard to understand ‘exact’ fees. How can I find the final cost?

How can I make sure my relative will be well looked after?

MOST often homes have different prices for different care packages, which can be quite lengthy and complex, without a clear pricing structure.

A case by case approach is often taken. An individual’s care needs and requirements (size of room, location of room, garden etc) will be taken into consideration when formulating a final price.

Kingfisher Court have the same price for everyone — this one off, All-Inclusive fee covers everything with no ‘extra’ charges.

The All-Inclusive weekly fee at Kingfisher Court is £895. Limited respite is available at £995 per week.

Fees are payable in advance, rather

ASK them, ask the carers and ask management.

There should be no interest in concealing the welfare and emotional wellbeing of any individual.

Develop a professional and open relationship with all the staff and management and do not be afraid to make suggestions.

Ideally, visit regularly and when this is not possible, ask to be informed of their involvement in the home, including activities, social interaction, eating and their general well-being.

Most homes share a wealth of daily activities on their social media pages, such as Facebook.

This can be a great way of keeping up with what’s been happening.

than arrears, however, they only charge a single weekly fee and nothing else — it is simpler than staying at a hotel.

Please call 01623 440325 or visit www.oakdalecaregroup.com to arrange a visit