You’ve got the right tools, staff, technology and procedures to give your customers the best repair possible. The missing piece of the puzzle? Genuine Volkswagen Collision Parts. Contact an authorized dealer today and find your perfect fit. “Volkswagen“
Our flagship dealerships are pleased to offer a wide selection of authentic genuine parts so you can repair your customer’s luxury car to the highest quality.
We not only sell WHOLESALE GENUINE PARTS across the tri-state area, but we also offer a knowledgeable team of parts specialists who will find the component you need for a seamless vehicle repair. WE WILL GO THE EXTRA MILE FOR YOU!
AUDI QUEENS
30-35 College Point Blvd. Flushing, NY 11354
Wholesale Direct: 929.297.0788
parts@audiqueens.com audiqueens.com
MERCEDES-BENZ OF BROOKLYN 1800 Shore Pkwy. Brooklyn, NY 11214
Wholesale Direct: 718.258.7055
parts@mbofbrooklyn.com mbofbrooklyn.com
MERCEDES-BENZ OF CALDWELL 1220 Bloomfield Ave. Caldwell, NJ 07006
Wholesale Direct: 973.808.0204
Parts@mbofcaldwell.com mbofcaldwell.com
JAGUAR BROOKLYN 809 Neptune Ave. Brooklyn, NY 11224
Wholesale Direct: 929.583.6492
parts@jlrbrooklyn.com jaguarbrooklyn.com
LAND ROVER BROOKLYN 809 Neptune Ave. Brooklyn, NY 11224
Wholesale Direct: 929.583.6492
parts@jlrbrooklyn.com landroverbrooklyn.com
LEXUS OF BRIDGEWATER 1550 US-22 Bridgewater, NJ 08807
Wholesale Direct: 866.679.7054
parts@lexusbridgewater.com lexusofbridgewater.com
LEXUS OF EDISON 711 US Highway 1 Edison, NJ 08817
Wholesale Direct: 732.593.6860
parts@lexusedison.com lexusofedison.com
P.O. Box 734 Neptune, NJ 07753
EXECUTIVE DIRECTOR
Charles Bryant 732-922-8909 / setlit4u@msn.com
2023-2025 OFFICERS
PRESIDENT
Ken Miller, 821 Collision, LLC (973) 949-3733 / kmiller@821collision.com
COLLISION CHAIRMAN/
PAST PRESIDENT ATTENDING
Jerry McNee, Ultimate Collision Repair, Inc. 732-494-1900 / ultimatecollision@att.net
MECHANICAL CHAIRMAN
Keith Krehel, Krehel Automotive Repair, Inc. 973-546-2828 / krehelauto@aol.com
TREASURER
Tom Elder, Compact Kars, Inc. 609-259-6373 / compactkars@aol.com
SECRETARY
Thomas Greco, Thomas Greco Publishing, Inc. 973-667-6922 / thomas@grecopublishing.com
BOARD
Nick Barbera, Union Collision 908-964-1212 / nick@unioncollision.com
Dennis Cataldo, Jr., D&M Auto Body 732-251-4313 / jr@dnmautobody.com
Brad Crawford, Livingston Collision, Inc. 973-992-5274 / livingston.collision@gmail.com
Todd Fontana, Proline Body & Chassis 201-398-1512 / todd@prolinebody.com
Gary Gardella, Jr., County Line Auto Body 732-363-5904 / countylineautobody@gmail.com
Dean Massimini, Autotech Collision Service, Inc. 856-232-1822 / autotechnj@comcast.net
Jeff McDowell, Leslie’s Auto Body 732-738-1948 / chacki@aol.com
Ted Rainer, Ocean Bay Auto Body 732-899-7900 / ted@oceanbayautobody.com
Anthony Trama 973-818-9739 / anthonytrama@aol.com
BOARD ALLIED
Joe Amato, The Amato Agency 732-530-6740 / joesr@amatoagency.com
Mike Kaufmann, Mike Kaufmann Dealer Group 973-332-7014 / mkaufmann@adps.com
PRESIDENT/PUBLISHER
Thomas Greco / thomas@grecopublishing.com
VICE PRESIDENT/SALES DIRECTOR
Alicia Figurelli / alicia@grecopublishing.com
EDITORIAL DIRECTOR
Alana Quartuccio / alana@grecopublishing.com
SENIOR CONTRIBUTING EDITOR
Chasidy Rae Sisk / chasidy@grecopublishing.com
OFFICE MANAGER
Donna Greco / donna@grecopublishing.com
PRODUCTION COORDINATOR
Joe Greco / joe@grecopublishing.com
CONTRIBUTING EDITORS Charles Bryant
LOCAL FEATURE
14 Get More, Save More: AASP/NJ Member Benefits Help Businesses Grow by Alana Quartuccio
GOLF OUTING INFORMATION
16 18th Annual Lou Scoras Memorial Golf Outing Tuesday, September 16 Knob Hill Country Club, Manalapan, NJ
22 AASP/NJ Members Gain RTA, Policyholder Rights Knowledge at General Meeting by Alana Quartuccio NATIONAL
26 Moving Parts: Expecting Unexpected Tariff Turbulence by Alana Quartuccio
30 Association Membership Raises the Bar and Helps Shops Clear the Hurdles by Chasidy Rae Sisk
Wharton Insurance Briefs by Mario DeFilippis
Joe Amato, Sr.
Ron Ananian
Jim Bowers
Charles Bryant Don Chard Guy Citro Pete Cook Ed
Dave Demarest
Phil
Tom
Bob
Dan Hawtin
Rich Johnson
Mike Kaufmann
Wes Kearney
Nick Kostakis
Jim Kowalak
Keith Krehel
Joe Lubrano
Michael Lovullo
Jeff McDowell
Jerry McNee
Russ Robson
Jerry Russomano
George Threlfall
Anthony Trama
Cynthia Tursi
Lee Vetland
Paul Vigilant
Rich Weber
Brian Vesley
Glenn Villacari
Stan Wilson
Liner Notes
This year is the 30th anniversary of the first issue of a magazine Greco Publishing created called Liner Notes Liner Notes was the official publication of Compact Disc World, a very popular CD retail chain which had locations throughout New Jersey. I first thought of the concept by going to the old Tower Records stores in New York and Paramus. I noticed they had a magazine that was free to all who shopped there. It was filled with interviews, reviews and ads for the latest merchandise at the stores. I took the concept to the owner of Compact Disc World and he loved it. Thus, Liner Notes was born.
We published Liner Notes for about six years before they decided to use another publisher (who published a few issues and ruined it). I ultimately sued Compact Disc World since I owned the Liner Notes name so they had to stop using it. The franchise folded not long after. (Can you say karma?) But that’s not the story here. Twelve years ago, I compiled all my interviews into a book. I recently went back and read some of them and it brought back some cool memories I’d like to share. I hope you like them.
It’s easy to remember my favorite and least favorite interviews. Topping my list is Gene Simmons of KISS. A total professional. He was promoting the last KISS album before the original band members reunited and put their makeup back on. I could tell he wasn’t crazy about the album, but had to promote it even though he would have been happier discussing the reunion everyone had been clamoring for. To this day, he was the only famous person I ever interviewed who actually remembered my name at the end of the interview. He even autographed a copy of the magazine I sent him and returned it immediately. Despite his reputation, a real claSS act.
Another really nice person was Sammy Hagar. I met up with him in his suite at a New York hotel and the first thing I noticed was how short he was. I mean, he couldn’t have been more than five-foot-six. But he was exactly as he appears: funny, engaging and extremely nice. He had only been out of Van Halen a few years, but he was happy to talk sh*t about the brothers who kicked him out of the band. He also was game to do a word association with his songs. He’s still rocking at 77 years old these days! God bless him.
Does anyone remember the band No Doubt, Gwen Stefani’s old band (“Just a Girl,” “Don’t Speak”)? I got to interview them onstage at the Paramount Theater in Asbury Park prior to a show. Gwen was kind of aloof, laying all over the stage floor in a leopard skin dress and fur coat, but the guitarist, Tom Dumont, was a sweetheart. I was there when they got the news that they had their first number one record, so that was very cool.
I was never a fan of sitar legend Ravi Shankar’s music; however, when you get the chance to interview a
by THOMAS GRECO, PUBLISHER
Beatle’s (George Harrison) mentor and best friend, you do it. This was a hard interview to do, because poor Ravi was trying to promote his new record and all I wanted to do was get to the questions about George. Such a sweet man, he patiently answered every one. When he said, “Unfortunately, most attempts at Indian music from a pop group are done very childishly,” I think he had had enough of my questions about George and the Beatles.
Speaking of the Beatles, I never did get to interview one. But I got close. Hearing Julian Lennon’s (John Lennon’s son) voice say, “May I speak to Tom Greco?” is a pretty big moment for a Beatlemaniac like me. Julian was great and he held nothing back. I believe my interview with him was one of the very first where he revealed how badly Yoko Ono had treated him with regard to his inheritance. He spoke highly of Paul McCartney and George, but not so highly of his dad. (He said he hardly ever saw Ringo).
Rocker John Waite (“Missing You,” “When I See You Smile,” Back on My Feet Again”) gave a writer one of the highest compliments you could hear when he told me I knew more about him than he did. I had always wanted to interview the New Jersey rock Holy Grail of Bruce Springsteen, Southside Johnny, Little Steven Van Zandt and Jon Bon Jovi, but I had to settle for a little more than half of that. Both Southside and Steven had reputations as grumpy interviewees, but I didn’t find that at all. Both were nice and professional, not overly friendly but not grumpy, either. Steven was in the middle of his “Sopranos” run, so that was fun to talk about. I interviewed Richie Sambora of Bon Jovi and he was just your typical Jersey guy. Likable, funny and loaded with stories and appreciation for their fans. Same with the DeLeo brothers from Stone Temple Pilots. Just two Jersey guys who made it big and loved to talk about growing up in the Garden State.
It seems that whatever decade we’re in, Heavy Metal remains popular. For some crazy reason, those types of bands go on forever. One of them is Deep Purple. I met up with their legendary lead singer, Ian Gillan, in a New York hotel room and I have to admit, I was kind of intimidated. This guy was responsible for “Smoke on the Water”! He walked into the room with a drink in his hand, pulled up a chair about six inches away from me, leaned over and said, “Okay, let’s get this over with.” It turned out he was the perfect English gentleman. Answered every question and seemed genuinely touched and surprised when I asked him about his love of ’50s rock and his role as Jesus on the original soundtrack of the legendary hit play, Jesus Christ Superstar
Another metal icon is Alice Cooper. Alice called me from a car phone, and despite the call dropping
Their House of Cards Is Crumbling
If you have ever felt like you were being gaslighted by an insurance company – told that your OEM procedures are unnecessary – your labor rates are unreasonable or that the damage you are looking at does not actually exist, the recent US Senate hearing led by Senators Josh Hawley and Andy Kim should stop you in your tracks.
For the first time, someone in power said it plainly: The insurance industry has a systemic, deliberate process for underpaying claims. And now, that is part of the official record.
Although the hearing focused on insurer misconduct related to disaster property claims, what was exposed under oath – including pressure on adjusters to suppress estimates, retaliation against those who would not comply and strategic delays designed to wear down policyholders – was all too familiar. These are the same tactics that collision repairers have been battling for decades.
Policyholders and former adjusters testified that they were directed to misclassify damage, underwrite legitimate claims and deny coverage using vague policy language. One homeowner was offered $46,000 for storm repairs independently estimated at nearly $500,000. Adjusters admitted they were ordered to shade the damage or simply remove items from the estimate. If that sounds like a line straight out of a photo-based auto claim, that’s because it is. Insurers use the exact same blueprint in collision repair: minimize the scope, deny the OEM-required operations and pressure shops to work within those limits. They are not adjusting claims. They are managing loss severity, regardless of what is needed for a safe and proper repair.
And it starts early with steering. Before any estimate is ever written, many insurers tell customers they may have to pay out of pocket if they do not choose a DRP shop. How can they possibly know that unless they have already decided to short-pay the claim? It is not about saving the customer money. It is about protecting the insurer’s own budget. These fear tactics are designed to mislead the customer into believing the shop, not the insurer, is responsible for any unpaid amount. It is a form of psychological pressure used to direct work toward contracted shops, where pricing is predetermined and insurer interests take priority over proper repair
methodology.
by KEN MILLER
The hearing also revealed the extent to which delay is weaponized. One witness waited more than seven months for their insurer to approve basic repairs. In our world, the timeline is often shorter, but the intent is the same. Collision repairers experience unjustified delays on a daily basis. Estimates sit unacknowledged, supplements go unanswered, and approvals are slow walked. Storage accrues, then the insurer refuses to pay it. These are not simple inefficiencies. They are strategic stall tactics used to shift the burden onto repairers and policyholders. Insurers know that customers need their vehicles back, and they count on frustration and financial pressure to force a concession. Whether that concession comes from the shop or the customer does not matter, as long as the claim costs less.
We also saw the industry’s habit of punishing professionals come to light during the hearing. Adjusters who refused to comply with estimate suppression were reassigned or terminated. This was not subtle. It was systemic. Collision repairers have experienced this same retaliatory pressure for years. If you follow OEM procedures, you are labeled “difficult.” Use your posted labor rate, and you are suddenly out of market. Push back on a denial, and you are discredited in front of your own customer. And the most dangerous part is this: repairers hold the liability for the outcome of the repair, even when insurers refuse to pay for required operations. If something fails after the vehicle is returned, the insurer is not the one getting sued. We are.
This tactic is not exclusive to independents. Even insurer-contracted DRP shops are feeling the squeeze. The pressure to conform to lower pricing, faster turnaround times and shortcut-laden procedures is mounting. When DRPs agree to these terms, they are not just tightening their own margins. They are being used to establish an artificial pricing baseline that insurers will try to impose on the rest of us. That is not market influence. It is market manipulation.
What is different now is that these practices were finally aired out in the US Senate. For years, our industry has spoken out about these tactics, only to be ignored
EXCLUSIVE INSURANCE PROGRAM FOR AUTOMOTIVE SERVICE PROVIDERS
World has been specializing in complete insurance coverage for the automotive services industry for more than 30 years. We partner with carriers to design coverage enhancements, dividend programs, and new products specific to the automotive services industry.
COMMERCIAL INSURANCE
An exclusive program administered by trade professionals who are ASE Master Certified and I-CAR Certified technicians.
ALL-IN-ONE, NON-AUDITABLE POLICY
• Commercial auto
• Commercial property
• General liability and umbrella
• Garagekeepers
• Cyber liability
• Employment practices liability
PLUS, SPECIAL INCREASED LIMITS
• Pollutant clean up
• False pretense
• Employee tools
• Extended Garagekeepers
• Autonomous car coverage
• Customer complaint defense
• And many more
WORKERS’ COMPENSATION
An exclusive workers compensation safety group program, only available for auto service businesses.
•Great pricing for qualified shops
•Optional managed care premium discounts
• Potential dividend plans available
GROUP HEALTH PLANS
Health Plans with Fortune 500 benefits for small and mid-sized auto service employers.
• Competitive Rates
• Two participant minimum
•Multiple plan design options
• Multiple provider networks in all 50 states
• Dental and vision plans available
• Supplemental benefits available
How’s Business? A Reality Check for 2025 and Beyond
Let’s rewind. COVID hit, and for many, business came to a screeching halt. The parking lots were empty, and the phones barely rang. At the same time, we faced skyrocketing costs – parts, paint, materials –everything climbed, but the volume didn’t.
Then came 2023, a banner year for many. Work rolled through the doors, and shops were operating at full throttle. It felt like recovery was finally here.
But 2024 arrived with a subtle warning. Business plateaued. Still decent, but not the same energy or pace. And now – 2025 – many are reporting a new low: business is barely trickling in.
Why the Slowdown? What’s Really Going On?
Across the state and the country, I’ve spoken to countless shop owners. A select few are staying busy, but most? Quiet. Is it the election? Tariff concerns? The volatile stock market?
Maybe it’s a combination. But here’s what matters: Did you prepare for this downturn – or as we’re now seeing – these rainy months?
Survival versus Sustainability: What’s Your Plan?
Many shop owners say they have a “rainy day plan,” but few truly live it. Most spend when times are good…and scramble when times are bad.
Advertising in our business doesn’t work like a Coca-Cola commercial. People don’t see a banner and drive in for collision repair. It’s about branding, trust and recognition – built over years, not weeks. If your plan was to start advertising when things got slow, it’s likely too late.
Did you rely entirely on your DRP relationships? I’m hearing stories daily – shops are calling insurance managers, desperate for scraps. That’s a tough position to be in, especially if you’re a “late bloomer” without a foothold in your local market.
Ongoing Investment, Not One-Time Fixes
A smart business plan means budgeting for ongoing marketing, community involvement and facility improvements – not when you’re desperate, but consistently. Sponsoring local teams, staying visible in your community, being top-of-mind – that’s what
builds sustainability.
So, I ask:
by JERRY MCNEE
Do you have a real marketing plan, or were you banking on word of mouth and insurance programs forever?
The Slippery Slope: Compromise or Commitment?
When work dries up, many shops start fixing anything that rolls in. Even total losses. That’s a dangerous road. Somewhere on your website or wall, you probably promised to deliver “the highest level of auto body repair.” Are you keeping that promise?
Cutting corners now may cost you your reputation later.
Reinvesting in Your Future
Instead of just waiting for the storm to pass, ask yourself:
• Have you used this downtime to train your staff?
• Have you updated your shop or equipment?
• Have you educated yourself on the changing rules of the game?
Knowledge is power. Were you at the NORTHEAST® Automotive Services Show in March? Did you attend any AASP/NJ meetings? Did you attend our recent education class with attorney and former insurance appraiser, manager Thomas Cherichello? That session broke down the Right to Appraisal (RTA) and gave a real-world look into how insurers are tightening their grip – delaying, denying and defending every step of the way. Do you understand how to have an intelligent conversation with your client to their right? Why? Because they can.
They play smoke and mirrors, creating false narratives for customers to justify cutting payments. And as business slows for shops, guess what? Record profits for insurance companies. Add to that rising premiums and minimal payouts, and you’ve got a system that’s rigged – and they know it.
Are You Protecting Your Clients and Your Reputation?
Take a good look around your shop. Are you busy or just busy surviving? Are you partnering with insurers who care more about poor KPIs than people safety? Are you educating customers and advocating for their rights?
This is where the rubber meets the road.
Final Word: Planning Is Not Optional
How you manage your business in these slow months will define your future. A real business plan isn’t reactive – it’s proactive. It includes marketing, education, facility improvements, community outreach and most importantly – a deep commitment to doing things the right way, every time
So I’ll ask again:
What have YOU done to prepare for these times?
What will you do NOW to ensure you’re still here tomorrow?
Why Join WIN?
WIN offers education, mentoring and leadership development opportunities to build critical skills for success in the collision repair market.
• Local/Regional Networking Events
• Annual Education Conference
• Educational Webinars
• Mentoring Opportunities
womensindustrynetwork.com
• Scholarship Program
• School Outreach Program
• Most Influential Women (MIW) Award
Get More, Save More: AASP/NJ Member Benefits Help Businesses Grow
AASP/NJ membership sure has its benefits! A support system by way of access to the AASP/NJ Hotline and Labor Pool, training and networking events are definitely at the top of the list, but there are also many cost-savings benefits to take advantage of that practically make a shop’s annual dues pay for themselves!
The association has been hard at work making alliances to build up its member benefits program to bring savings for credit card processing, discounts for services or materials, healthcare and more!
Through an alliance with Titanium Payments, AASP/ NJ members in good standing can take advantage of cash discounting. “Cash discounting is applying a 3.5 percent fee to the total transaction to cover the cost of the credit card processing,” explains Louis Puglisi of Titanium Payments. “That fee is diverted to Visa, and the business owner will never see the credit card processing fee. It’s eliminated.”
There is no contract, and Titanium Payments will provide and install the state-of-the-art equipment installation and perform training on-site. “All customer service is handled domestically in the US, and we are bilingual,” he explained.
Payment funding is quick. If a shop closes out transactions late in the day, they need not worry about delays because “any transactions that come in after 9:30pm typically roll into a second day deposit, but with our program, shops will get their money the next day regardless,” Puglisi says. The program is “100 percent Visa compliant,” he says, adding that “there are very specific rules and requirements that have to be met” or a business could be subjected to fines. They won’t be at risk of that with Titanium Payments.
AASP/NJ member Auto Body Distributors recently started using the program and is already experiencing positive results. According to Karyn Briedt, “It’s been working out well for us. It’s easy to use. We don’t pay any fees. Lou has been very accommodating, calling to check in and see how we are doing with it.”
Tom Elder (Compact Kars; Clarksburg) has achieved great savings since he’s started working with Titanium Payments. “The program guarantees no fees and my business has saved about $28,000 in credit card processing fees over the past year. It’s been working very well. It’s an extremely easy program to put into place.”
Elder also sings Puglisi’s praises, calling him “a gem. He’s in your corner to work for you.”
AASP/NJ recently partnered with CARS (Collision Automotive Repair Specialists) Cooperative to offer association members opportunities to earn cash back rewards and take advantage of discounts and special pricing on materials and supplies through this business
cooperative. “It’s anything from paint to the paper they put into their printer,” says Stephenie Sheppard, director of operations, about the materials shops can save money on, and that includes anything they are already using. “It doesn’t interfere with any jobber relationship they already have created; this is on top and above with the actual manufacturers,” she explains.
This is a great benefit for the independent shops who normally don’t have the access to discounts like “MSOs can make large deals the independent shops can’t. They don’t have the volume, but CARS Cooperative gives them the opportunity to use the network to create a better program and get things at lower cost on anything from paint to pigtails, parts or software. We believe in their independence.”
Sheppard stressed the importance of having to be a member of AASP/NJ in good standing in order to take advantage of these benefits. “The more participation, the better the program is for AASP/NJ members.”
For years now, AASP/NJ members in good standing have been able to achieve savings for healthcare coverage and workers’ compensation via the association’s alliance with World Insurance Associates. According to Joe Amato, Jr., World Insurance has expanded their offering even further through a partnership with SPARK Underwriters to offer collision repair and mechanical shops “a comprehensive automotive service policy unlike anything ever seen before.
“We’ve been specializing in the automotive service industry for 30 years, and I’ve always believed in the importance of meeting the needs of this industry,” Amato, Jr. says. “It’s why we work so closely with AASP/NJ.”
Amato, Jr. calls it “an incredible benefit for AASP/NJ members.” The policy covers property liability, garage keepers, umbrella, cyber and employment practices all in one policy. There’s never any audits and no surprises when it comes to pricing, Amato says. “At renewal time, there has been very little change on pricing.”
Perhaps the most unique part is that the people at
Being an AASP/NJ member has its privileges. Between savings and revenue generated by AASP/NJ member benefits, discounted education and training opportunities, access to the AASP/NJ Labor Pool and Hotline, advocacy in Trenton and exclusive members-only access to documentation, forms and regulations on aaspnj.org, you simply can’t afford NOT to be an AASP/NJ member!
AASP/NJ Health Benefits ProgramSave on Insurance!
- Your name/logo included on hot dog station signage
- Listing on event signage
- Listing in NJA post-outing coverage
Lunch or Dinner Sponsor: $1,000 ea.
- Your name/logo included on signage at chosen event (lunch or dinner)
- Listing on event signage
- Listing in NJA post-outing coverage
Longest Drive Sponsor - $750
- Company name/logo on signage at contest hole
- Listing on event signage
- Listing in NJA post-outing coverage
Closest to the Pin Sponsor - $750
- Company name/logo on signage at contest hole
- Listing on event signage
- Listing in NJA post-outing coverage
Hole in One Contest Sponsor - $750
- Company name/logo on signage at contest hole
- Listing on event signage
- Listing in NJA post-outing coverage
Hole Sponsor - $300 per sign
- Company name on double-sided lawn sign
- Listing on event signage
- Listing in NJA post-outing coverage
This year’s outing is dedicated as always to the memory of Lou Scoras of Holmdel Auto Body.
A portion of the proceeds from this year’s event will be put toward a collision industry scholarship fund.
contact an
2329 ROUTE 22 WEST UNION, NJ 07083
TOLL FREE: 800-964-7281
FAX: 908-851-5631
371 ROUTE 17 NORTH MAHWAH, NJ 07430
201-529-3600
FAX: 201-529-3051
LOCAL NEWS
continued from pg. 14
SPARK Underwriters aren’t just insurance people. Amato, Jr. says the SPARK Underwriters team is made up of ASE masters, certified technicians and I-CAR trained professionals.
“That’s the difference between them and other insurance companies we’ve brought in.”
“It’s mechanics and body shop people insuring mechanics and body shop people,” adds Joe Amato, Sr.
The product is designed for shops that perform mechanical repairs, collision repair and heavy truck repair, as well as those in the business of tire dealers, engine and transmission builders, vehicle restoration, auto glass and more.
If not already on board with AASP/ NJ’s array of benefits, members should take a look at page 15 to see all the available benefits to make sure they get the most out of their membership. Not a member of AASP/ NJ? Visit aaspnj.org to join today!
Audi dealers strive to make
an Audi Genuine Parts fan
• Audi Parts Professionals are your subject matter experts on collision parts, replacement components and mechanical items.
• Many Audi dealers offer technical service support hotline access that can reduce your repair times and help you meet an on-time promised delivery.
• Installing Audi Genuine Parts contributes towards improved cycle time that makes both your customer and their insurance company happier.
Helping you do business is our business. Order Audi Genuine Parts from these select dealers.
Tools That Keep Their Cool. Even at 95° and 3 jobs behind.
This summer, don’t sweat it—go with the tools manufacturers trust. Whether it’s welding, riveting, dent repair, or EV solutions, our equipment is designed to keep shops e cient, compliant, and equipped for anything. EQUIPMENT & TOOLS WE
AASP/NJ Members Gain RTA, Policyholder Rights Knowledge at General Meeting
Knowledge is power. And in this often-contested collision repair world plagued by flame throwing third-party payers, auto body professionals need to be cognizant of every law and regulation out there to stay alive in the game.
AASP/NJ recently hosted a membership meeting featuring attorney Thomas J. Cherichello of the Thomas J. Cherichello Law Firm to help shops gain an understanding about Right to Appraisal (RTA) and policyholder rights.
Cherichello was joined by AASP/ NJ President Ken Miller, AASP/ NJ Executive Director Charles Bryant and AASP/NJ Collision Chairman/Immediate Past President Jerry McNee in an open forum styled discussion that took on the challenges associated with the uneven playing field between body shops and insurance companies.
“Shops almost need an attorney on staff these days,” Cherichello emphasized the hardships shops have to contend with. “You need to
AASP/NJ Executive Director Charles Bryant, attorney Thomas J. Cherichello and AASP/NJPresident Ken Miller addressing a packed house at Gran Centurions in Clark
this?” Miller stressed the necessity of obtaining the authorization to work on someone’s vehicle by way of a repair contract, which also protects the shop.
One form of protection lies in repair contracts or authorization forms. “A signed contract is a powerful thing,” cited Miller, adding that it allows the customer – the policyholder – to show what needs to be done to their insurance company and ask them “why won’t you pay for
Cherichello provided a thorough overview of when and how to go about invoking the Appraisal Clause, which has “been in insurance contracts for probably 80 years.” If there is a disagreement on the cost of repair, the policy holder has the option to invoke the Appraisal Clause. Both sides pick their own appraiser, and if those appraisers can’t reach an agreement, an umpire is called in for a fee split by both parties. The final agreement is binding. He cited it can be a quick and effective process.
When it works, it works. “You can get what you need, but it has to be worth it.” And perhaps because it typically works, some insurance companies are trying to change things up by excluding the RTA from their policies, Cherichello pointed out.
“As a collision repair professional writing proper repairs, [I ask] what gives the insurance company the right to come in and re-engineer
the structure of that vehicle by not paying for items that are needed,” McNee questioned. “That is where the RTA comes in. I like it because it pulls it away from my shop and goes to two unbiased appraisers. If they agree, it’s binding, and the insurance company cuts the check.”
Discussion also addressed issues independent body shops have to contend with involving Section 64 of the New Jersey Automobile Cost Reduction Act, which states “that if an insurer has financial arrangements with one or more repair shops, its insureds can still select a shop that is not part of the insurer’s network, as long as the out-of-network shop agrees to the same terms and conditions from the insurer.” The challenge is that shops find that insurance companies won’t come forward with what those “same terms and conditions” actually entail.
“You can likely get the colonel’s recipe at KFC easier than getting any insurance company to give you their DRP agreement,” Cherichello quipped.
Thomas J. Cherichello
Kemperle Delivers!
Kemperle represents hundreds of the industry’s top manufacturers and stocks thousands of their superior products. With more than 50,000 products available to our customers, Kemperle’s locations are uniquely equipped to find the products you need.
There is so much our industry doesn’t know about tariffs. How will they affect our industry? What can we expect to happen, and when can we expect it?
While things appear to be relatively calm before the potential storm hits, Ryan Mandell (Mitchell International) set out to provide insight into what role world tariffs may play in the collision repair world via a webinar hosted by the Collision Industry Electronic Commerce Association (CIECA) in mid-April.
“This is a very volatile and important subject as it has the potential to cause a disturbance in our world,” outlined Mandell, who stressed that there has been a lot of change happening since the current administration began to enforce these policies.
Because “there are a lot of moving parts, some of it is open to interpretation, so what you’re seeing today is our interpretation of the research that we’ve done on the specific topic with a heavy reliance on Mitchell data to help understand the quantifiable aspects that we can understand and look for moving forward,” he explained.
The tariffs apply to whole vehicles that are being imported to the United States. As of April 3, there is a 25 percent tariff on whole assembled vehicles being imported into the US. It was expected that a 25 percent tariff would commence on May 3 for imported auto parts that are not necessarily a component of a whole assembled vehicle.
Mandell noted that these tariffs only apply to areas outside of the United States-Mexico-Canada Agreement (USMCA), which remains intact. However, he advised to keep in mind that change has been dramatic – just in the 30 days leading up to this discussion alone – and more change may come into play over a 90-day period, according to the US Department of Commerce.
Not a single manufacturer is spared from tariffs; however, the equation “is not that simple,” according to Mandell. He explained one can’t just look at one manufacturer overall – “you have to look at each individual model to see where there’s more exposure to foreign manufacturing to see where there’s more exposure.”
How tariffs affect vehicle manufacturing is going to be vehicle specific. For example, Honda CRV manufacturing involves 20 percent coming from Japan and assembled in the US, while a Toyota 4 Runner is 100 percent manufactured in Japan and assembled in the US.
Ninety percent of the 2025 Hyundai Elantra comes from Korea as well as its final assembly, “so we can assume that the entire vehicle will be subjected to a 25 percent tariff.”
Prior to the implementation of these tariffs, it was believed that “domestic brands were going to look into expanding manufacturing into mainland China.” However, Mandell believes that may no longer be the case as a result.
There are many unknowns on how this could affect the consumer as it may be assumed that the tariff costs will be passed on to them; however, “there are strategies OEMs and dealers have at their disposal to potentially adjust some of these values and limit exposure to the end consumer.”
Cost increases of new vehicles is likely to result in a higher demand for used vehicles, Mandell predicted. As was seen during the pandemic, a reduced supply of new vehicles may result in a five to 10 percent increase in used vehicle prices as a result. A lot of manufacturers are also planning to “produce fewer vehicles for importation into the US, so as that happens, it’s just simple supply and demand. As the supply weakens, the demand will increase, creating a situation where you see used vehicle prices increase.”
Consumers have been trying to avoid paying more by making new vehicle purchases this spring. “Cox Automotive reported the average days of supply for new vehicles dropped from 91 days in March to 70 days in April. Consumers are essentially looking at this as getting the vehicle at a discount before they go up in price.”
How could this affect total market loss values? “We can expect a bit of a lag,” Mandell reported. “Most insurance carriers are looking at historical data between 30 and 90 days to be able to get comparable vehicles they can base the total loss market value on. It takes some time for that to show up in the data. Total loss market values have been flattening for the last several months, so we would expect more of a flattening trend to take place into the summer. And as we get closer to the middle of the summer, we’ll probably actually start seeing the effects of these tariffs if they do indeed play out.”
It’s expected that vehicle owners are likely “to spend more money on maintaining their vehicle rather than replacing it.” Mandell suggests that one can easily
make the case that consumers are feeling financially strapped due to tariffs being imposed on many industries affecting their daily lives which could make them delay new vehicle purchases, especially with the uncertainty of not knowing how long these tariffs may potentially be in place.
How will parts be affected? “It depends on the part. You can’t assume that there will be a price increase across the board,” according to Mandell. In addition, a reliance on replacement parts is also expected. He also pointed out that “it appears that sheet metal components – like hoods, doors, fenders and things of that nature – will not be incurring additional tariffs at this time.”
It’s also believed that there will be a reduction in overall total loss frequency between roughly one to three percentage points due to various factors. “New vehicle price increases will trickle down to used vehicle prices. The cost of repair will also go up but not to the same degree, but you will see an increase in salvage vehicles due to increased activity for the rebuilder market and an increased demand for recycled parts.”
Mandell noted that the USMCA still applies to items manufactured in Canada or Mexico. However, items like sensor cameras involved in ADAS components, for example, could fall into the tariff category if the manufacturer uses diverse materials from different parts of the world. “So, even if a part is manufactured domestically or within the USMCA, there could
potentially be some exposure to additional tariffs because of the raw materials used.”
As the industry saw with the pandemic, there is so much unknown about what could happen and when, especially as various unknown variables could potentially change outcomes. At the time of Mandell’s webinar, the parts tariffs had not yet gone into place, and “knowing that, there is inventory onshore we can assume that will get worked through first.”
Mandell also spoke to what can be expected for consumers and their automobile insurance. “It really comes down to if they see increases in their premiums,” he foresees. “Insurers are looking at mitigation strategies, and it appears that tariffs may be around for a significant amount of time, so they may be looking to increase rates across the board. Typically, that requires a 12-18 month regulatory approval process, so that may be a little more of a midterm effect later down the road. But as premiums increase, you can expect to see consumers make different decisions about their auto policies. Over the past couple of years, as premiums have increased, we have seen fewer claims be filed for smaller hits. Either consumers have dropped coverages from their policy to increase their affordability or they’ve raised their deductible, and it just doesn’t make financial sense for them to go through with a minor damage claim.”
Paul Miller BMW 1515 Route 23 South Wayne, NJ 07470
PH: 973-696-6060
Fax: 973-696-8274 paulmillerbmw.com
BMW of Bloomfield
425 Bloomfield Avenue Bloomfield, NJ 07003
Parts Direct: 973-748-8373
psantos@dchusa.com
OUT OF BODY (AND MECHANICAL) EXPERIENCES
continued from pg. 8
numerous times, he stuck with the interview for a good 30 minutes. Again, a pro, but I could tell he was going through the motions. Obviously, he had been asked these kinds of questions a thousand times. And no, I did not ask how he got his name.
I don’t like much rap music, but at the time no one was bigger than LL Cool J (and he’s STILL pretty big). We were extremely lucky to score an interview with him and, despite my lack of knowledge of his work and my ambivalence towards his music, LL turned out to be in the top three of the interviews I have ever done. He was so funny and nice. It seemed like he never wanted the interview to end. He actually got so excited about the conversation he put me on hold and got his grandmother on the phone to tell me she knew he was going to be a star from the time he was born. A really great person. Then there are the interviews you’d like to forget. The absolute two worst were Warren Zevon (“Werewolves of London”) and George Thorogood (“Bad to the Bone”). Both were rude and unresponsive. Now, I always understood that most of these artists hated doing interviews. I know I’d hate being asked the same questions over and over for years. But my role for Liner Notes was to promote their new records so more people would buy them and put money in their pockets and maybe help some of these older ones gain back some relevance. People like Gene Simmons, Sammy Hagar and John Waite knew the game, and played it great. Zevon and Thorogood? After interviewing them, I’m glad their albums tanked. Meat Loaf was the same way. It’s funny; it seemed the ones whose careers needed the biggest boost were the ones who were the least likable.
Another letdown was Glen Campbell (“Rhinestone Cowboy,” “By the Time I Get to Phoenix”). You’d think a guy who had been around as long as he had - and who had gone decades without a hit - would have been a little bit nicer. Nope. In fact, I
think that was the shortest interview I ever did in Liner Notes. One of my biggest disappointments was Dion Dimucci of Dion & the Belmonts (”Teenager in Love,” “Runaround Sue,” “The Wanderer”). Now, I had been a fan of Dion’s for as long as I can remember. I mean, he had his first hit in 1958! Forty years later, he was releasing a comeback album and you’d think he would have been begging for people to talk to him. We met up at the Hard Rock Cafe in New York and I was the last of about eight interviewers. I was getting excited as my time was coming up because all the other interviewers were asking questions from press clips. They hadn’t been fans for 30 years like I was. I was sure I had prepared questions Dion had never had been asked (at least not in the last three decades). When my turn came up and I introduced myself and got a half limp handshake, I knew I was in trouble. It didn’t get much better as I caught Dion looking off to the
side after almost every question. But then I dropped my big question. The one that I was sure no one had ever asked him.
“Dion, how amazing was it when you reunited with the Belmonts at Madison Square Garden?” (He hadn’t played with the Belmonts in years and they reunited in 1971 at Madison Square Garden. The show was released as an album – which is my all-time favorite live album – and the crowd sounded like they shook the building when the group was announced.)
“Eh, the crowd sang better than we did. Are we done now?”
You could hear the air rushing out of my balloon over the loud music from the cafe below.
Keep away from Runaround Sue? I should have kept away from Dion.
Despite these few, the good far outweighed the bad. Liner Notes was an adventure I will never forget.
Raises the Bar
OEM procedures – jump! ADAS – jump! EVs –jump! Insurer estimates – jump (and try not to fall)!
Change is the only constant in the everevolving auto body industry, and it seems like clearing one hurdle only brings you closer to the next one on the path. As you spring over each one, the likelihood of stumbling and falling may seem like an inevitability, but shops determined to go the distance recognize the best way to overcome those obstacles is to “pole vault” over the barriers keeping them from moving forward. Association membership provides collision professionals with the right equipment to make the leap into the future.
The highest hurdle currently creating challenges for many shops is advancing technology in its many forms. ADAS, EVs, hybrids and keeping pace with constantly-changing OEM procedures must be carefully navigated.
“Repairing modern cars is no longer just about making them ‘look’ good – they’re complex machines packed with ADAS, sensors and advanced materials,” AASP/NJ President Ken Miller (821 Collision; North Haledon) points out.
Board member Brad Crawford (Livingston Collision; Livingston) believes “the most significant shift comes from the rapid evolution of vehicle technology, especially ADAS and increasingly complex OEM procedures. Staying current requires a constant investment in equipment, software, training and, most critically, time. Just researching the correct repair plan and procedures for one modern vehicle can take hours.”
Dave Gruskos (Reliable Automotive Equipment) agrees that the biggest changes shops tackle are related to changing technology, specifically as it relates to changes around EVs and safe repair procedures. “These vehicles are constructed of mixed materials through gigacasting, which requires rivet bonding and the use of OEM parts which are often restricted.”
While racing forward and gaining momentum to clear the technological hurdles, many shops face further impediments as insurance companies unfairly interfere with their desired outcomes!
“Vehicles have changed, and those changes are not being acknowledged by the insurance industry,” laments AASP/NJ Executive Director Charles Bryant. “Most, if not all, modern vehicles now have components that must be recalibrated after being involved in a collision, even a minor collision. Insurance companies can no longer play, ‘let’s make a deal’ with the collision shops! Modern vehicles now require modern repair procedures and modern equipment to repair these vehicles safely and properly. Insurance companies MUST acknowledge that and pay a fair and reasonable rate for the work performed to cover the cost of
the equipment, training and parts necessary to accomplish this. PERIOD!”
“While the vehicles have evolved, the reimbursement models and many shop practices haven’t kept pace,” Miller shares. “That disconnect is dangerous. It forces shops to either eat unreimbursed costs or compromise on repairs. Sadly, too many choose the latter.”
Crawford notes that the pandemic exasperated these issues, altering the claims process and creating additional complications for shops.
“Carriers have largely replaced in-person adjusters with virtual platforms and AI-driven audits. While efficient for them, it’s made advocacy for proper repairs far more difficult. What used to be resolved with a respectful conversation is now filtered through automated systems, adding friction and removing the human element.”
Pam Marrazzo (Navesink Auto Body; Atlantic Highlands) agrees: “Insurance adjusters don’t come out to the shop anymore. They merely want us to send photos and videos, and then no one wants to help with the supplement. Doing video supplements takes significantly more time than it took when adjusters did it in person, yet we don’t get compensated for this time-consuming process.”
Marrazzo has also experienced difficulty trying to obtain parts. “We still see a lot of parts on back order; meanwhile, insurers are dictating where they want us to order parts from, and if I choose a local supplier that costs more, I have to eat the difference. They want to save a couple hundred dollars, but doing that requires spending hours on calls with different vendors, and they don’t want to pay for that time.”
In addition to the “external pressure from insurers to suppress repair costs,” Miller worries about “internal complacency within our own industry. There is a serious lack of education among collision repairers about OEM procedures – and worse, a growing trend of intentional ignorance, driven by the desire to stay ‘competitive’ with insurer pricing. Shops cut corners, skip calibrations and ignore critical steps to remain in favor with carriers. The result? Unsafe vehicles returned to unsuspecting consumers. That’s not just bad business – it’s a public safety crisis.”
“The biggest challenge today is the loss of common sense in the repair and claims process,” Crawford adds. “The relationships between shops, claimants (first or third party) and carriers have become so fractured that collaboration and practical problem-solving are rare. Shops trying to follow OEM repair procedures are routinely met with resistance, masked as concerns over ‘prevailing rates’ or ‘market competitiveness’ – terms that only continued on pg. 32
serve carriers’ interests, not client safety. The growing disconnect and lack of open dialogue have made it harder to advocate for any consumer’s safe and proper repair.”
Another barrier many shops face relates to “how to get a skilled labor base back in place,” according to Gruskos, who insists, “It’s up to everyone to participate in rebuilding our labor base. Current personnel are aging out, and the pipeline of new talent is sparse. Investing in education is key.”
Although these hurdles may seem insurmountable, belonging to – and actively participating in – trade associations offers a headstart in clearing the obstacles in one’s path!
“AASP/NJ has helped fill these gaps by ensuring we remain connected, informed and supported when navigating these new barriers,” Crawford praises. “The association is working to restore those lost conversations and remind all parties what matters most: the safety and rights of the vehicle owner.”
Crawford first became involved several years ago after attending an estimating seminar hosted by the association. “Like many shop owners, I was frustrated by carrier interference, under-reimbursement and overall lack of transparency or accountability. AASP/NJ offered more than a place to vent; it provided a way to get involved, help others and advocate for meaningful change. Everything the association does is rooted in one goal: improving member businesses, so we can better serve our real clients – the vehicle owners – by ensuring they receive the safe, proper repairs they’re entitled to, free from the influence of cost-cutting.”
Similarly, Miller joined the association shortly after opening his shop in 2017 and attending training events and Board meetings inspired him to get more involved. “I became interested in the association’s mission. AASP/ NJ gave me a way to push back, speak up and work alongside others who believe in doing the job right. It gives us resources, support and a strategic advantage. Whether it’s legal insight, compliance, insurer tactics or repair education, the association keeps us informed and prepared. And just as important, it connects us with a network of professionals who won’t settle for shortcuts.”
the association has our back; they’re often fighting the battle before we even know it’s begun!”
Marrazzo learned about AASP/NJ shortly after beginning to work in the industry; her employer was a member, and when they were having an issue with an insurer payment, he advised her to call Bryant for assistance. “Charlie gave me the information I needed to convince the insurance company to pay our invoice,” she recalls. “It’s incredibly valuable to have that support, so as soon as my partner and I opened our shop, we joined the association. Insurance carriers constantly try to take advantage of shops, but AASP/NJ arms us with the paperwork and verbiage we need to collect what we’re owed. It’s so hard to run a shop and fight against all these problems that arise, and I really appreciate knowing that
Decades ago, Bryant “joined AASP/NJ to help with the efforts that they make to work hard every day and to work together with my fellow associates to have the voice of our members heard,” and he’s proud that those efforts have yielded results. “AASP/NJ’s name is now recognized by members of numerous state agencies. The efforts of the AASP/NJ are endless, and we are relentless when trying to get an issue addressed that is likely to harm the members of the automotive industry.”
Likewise, Gruskos has been involved with the association for many years. In fact, he first got involved in 1981 with the Central Jersey Body Association because “it was an opportunity to learn from industry peers,” and he recognized that strength in numbers could translate to success for body shops in the Garden State. “Being involved with AASP/NJ provides industry leaders with a platform to share our message to better the industry, plus it gives us a pulse on what’s going on locally and nationally in this field. Having a venue to exchange ideas with fellow business people and shop owners is vital; we’re all one big family, and when we make it better for all of us, it helps us personally too. Our successes are truly tied to one another’s successes.”
“Being part of AASP/NJ gives us access to up-to-date training, legal resources and a network of peers facing the same challenges,” Crawford contributes. “Whether it’s a complex calibration or a questionable insurance tactic, we’re not alone in figuring it out. That support helps us stay ahead and focus on doing the job right. Ultimately, our responsibility is to restore vehicles properly, not just patch them up to fit inside an insurer’s budget. AASP/ NJ raises the bar across the board by advocating higher standards, supporting legislative reforms, and offering a myriad of resources that helps shops operate more efficiently and effectively. The better our businesses run, the better we can serve our clients, and that’s what drives everything we do.”
Miller offers a similar perspective. “We fight for higher standards across the board – through training, advocacy and accountability. AASP/NJ challenges insurer abuses, equips shops with the knowledge to defend proper repairs and helps educate consumers. We’re here to raise the floor – not just support the few already doing it right.”
Legislative advocacy is one of the many ways that association works to increase standards for shops through New Jersey. “AASP/NJ is working with legislators to modernize outdated laws in addition to adding regulations to protect consumers from aggressive insurer initiatives,” Miller explains. “We are invested in making sure lawmakers understand the industry’s issues, both from the shops’ perspective and from the customers’ perspective.” continued from pg.
from pg. 32
“AASP/NJ is one of the only voices consistently representing repairers and, by extension, consumers in Trenton,” Crawford points out. “From fighting unlawful steering to pushing for fair reimbursement and transparency laws, they’re on the front lines everyday trying to shape fair policy. They ensure that small and midsized shops aren’t drowned out by
insurance lobbyists and that the customer’s right to proper repairs remains protected.”
Bryant provides additional details on the association’s legislative activity. “AASP/NJ has provided testimony in support for legislation that we felt would be beneficial to our members and our industry, and we’ve also fought to prevent legislation that we felt would harm
the members of the industry – and even killed legislation before it got off the ground. We constantly look for new legislation and analyze what possible effect it might have on the industry and then act accordingly. When necessary, we will do what is necessary to prevent what we perceive as bad legislation and support what we perceive as good or helpful legislation!”
On a more personal level, the association offers a plethora of positive results as well.
“Belonging to our local association has allowed me to extend my family in many ways,” Gruskos says. “A lot of these shops have become like family to me, and we are involved with the good times (christenings and weddings) as well as the bad (funerals). It’s been an amazing journey and a blessing to be part of it.”
The relationships that are built through the association plays a huge role in Bryant’s positive feelings about AASP/NJ too. “There is no better feeling than the comradery that one feels when everyone comes together to address an issue that is likely to have a serious effect on the members of the industry if not dealt with in a positive and effective way.”
Crawford also lists “relationships – hands down” as the biggest personal benefit to association membership, adding “Having access to people who’ve been where you are, or who are a step ahead, is invaluable. Whether it’s technical advice, business guidance or legal insight, that network has helped me navigate more than a few tough situations.”
AASP/NJ’s educational offerings also provide an opportunity for shops to clear those hurdles, according to Marrazzo. “The knowledge they’ve given me is invaluable. Meeting topics change all the time, so we’re always learning something new. The more you know, the more you grow!”
Miller identifies the benefits for him personally: “A larger voice. A platform. And the power to protect
what matters – our customers, our reputation and our industry. There’s nothing more valuable than being part of something that drives real change.”
“At the end of the day, it’s about safely repairing vehicles because people’s lives depend on that repair, and the number one objective is to properly repair those vehicles to pre-accident condition,” Gruskos stresses.
“Consumers trust us to restore their vehicles and protect their safety,” Miller concurs. “That trust is being eroded – by insurer cost controls and by repairers willing to look the other way. AASP/NJ is here to defend the integrity of our work and the future of our industry. But we can’t do it alone. Now is the time to stand together. Stop waiting for things to change on their own – they won’t. If you’re tired of underpayment, insurer interference and the erosion of repair standards, join us. Even small involvement adds weight to our collective voice. Every shop that cares about doing the job right belongs in this fight!”
Crawford would also love to see more shops get involved with AASP/NJ. “If you’re tired of how things are and want to be part of the solution, join. Show up. Engage. AASP/NJ only works when members participate. The more involved you are, the more you and your customers will benefit. It’s about improving your business so you can deliver better results to the people who trust you with their vehicles.”
“Come to meetings, join the Board of Directors, support good legislation when presented and push back against bad legislation when presented, speak up when
LOCAL NEWS
continued from pg. 22
Bryant has put together a defense kit that Cherichello said is “on point. No lawyer could word it better,” which is available to member shops in need. “You need to demand that you get the same terms and conditions as the DRP shops,” stressed Bryant.
“Standing up for what is right is key, but make sure you do things professionally,” advised McNee.
Miller and McNee stressed the importance of educating and involving the customer in the process. “Engage them up front and get them involved,” McNee stated, stressing that one should really take the time to examine insurance policies.
AASP/NJ leaders informed attendees about the association’s Legal Fund which is there to help member shops fight for what is right in a legal forum. If an AASP/ NJ member is faced with a legal battle they can bring it to the attention of the Board and they will decide if it’s something the Legal Fund can support. “I don’t think we’ve turned anyone down yet,” said Miller.
“We’ve got to support each other, we’re not competition,” McNee reinforced. Getting involved with the association and coming together for the betterment
important issues arise, and share what you have learned from the association,” Bryant encourages. “Don’t just sit back and depend on others to be there to support or push back on issues that directly affect the industry. Do your part!”
Marrazzo insists that attending meetings and training events is well worth the time. “Even if you learn a little, it’s worth it. It’s also nice to interact with other owners and technicians who are going through the same things. If more shops join, we can stand together from an even stronger position to really make the changes we need to see!”
“Success is contagious,” Gruskos preaches. “If you’re with successful people, exchanging ideas and learning from them, you’ll become better at what you do and ultimately run a much better business. Belonging to the association grants you access to so much invaluable knowledge…why wouldn’t you want to have that at your fingertips?”
“This business can feel isolating, especially when you’re doing things the right way and running into resistance at every turn,” Crawford acknowledges. “AASP/NJ reminds us that we’re not alone and that collective action does make a difference. If we want to keep repairing cars safely and ethically while preserving our ability to run sustainable businesses, involvement in the association isn’t optional – it’s essential.”
of the collision industry really is a key in fighting for positive change.
“The more you get involved, the more your business will grow. I guarantee it,” encouraged Miller.
We maintain a comprehensive inventory of high-quality, genuine OEM parts. Email or call today to speak with our highly knowledgeable parts staff!
LAND ROVER PRINCETON
1125 US-206 • Princeton, NJ 08540
609-921-7788
Visit us at www.landroverprinceton.com!
GENUINE LAND ROVER PARTS
ARANJ Board of Directors
David Yeager - EL & M Auto (800) 624-2266 / elandmauto@aol.com
Ed Silipena - American II Autos (609) 965-0987 / esilipena@yahoo.com
Norm Vachon - Port Murray Auto (908) 689-3152 / portmurrayauto@yahoo.com
Dillon Rinkens - East Brunswick Auto (732) 254-6501 / ebautonj@comcast.net
ARANJ Officers
President - Rodney Krawczyk Ace Auto Wreckers (732) 254-9816 / aceautonj@comcast.net
1st Vice President - Daryl Carman Lentini Auto Salvage (908) 782-4440 / darryl@las-parts.coms
2nd Vice President - Mike Ronayne Tilghmans Auto Parts (609) 723-7469 / tilghmans@snip.net
Past President - Bob Dirkes Dirkes Used Auto Parts (609) 625-1718 / dirkesauto@gmail.com
ARANJ
The Automotive Recyclers Association of New Jersey
Wharton Insurance Briefs
The weather can create many changes, some good and some not so good. When a hurricane, nor’easter or fire hits the East Coast, there can be devastating damage. When losses like this occur, every insurance company is affected by the resulting claims. When insurance companies experience a high volume of claims, several things may happen. A company may no longer want to write business in a particular state, or they may change their guidelines to only write insurance for those customers more than a certain distance from the ocean, bay or inlet.
Most insurance companies participate in a reinsurance program/treaty. These treaties are set up to spread the risk of loss. For example, Insurance Company A writes a $1,000,000 limit of insurance on a building. They may only retain the first $300,000 and cede off the remaining $700,000 to three or four other insurance companies. So, when there is a large claim, there could be four or five other companies participating in the loss. This could be a reason why an insurance company could decide to no longer write in a state, change their guidelines to be more than a certain distance from the ocean, bay or inlet and lastly, increase rates due to the exposure.
If this has happened to you, or if you have any questions or concerns regarding coverage, rates or claims, please feel free to call me.
Join Reliable Automotive Equipment’s Dave Gruskos for a conversation with leading OEM representatives of certified collision repair programs, sharing the latest news & updates from the OEM. This month, we meet Volvo’s Kenneth Park.
Certified Collision Repair Q&A With: KENNETH PARK VOLVO CARS USA
Dave Gruskos: What mandatory tools, equipment or facility parameters must a shop adhere to in order to be part of the program?
Kenneth Park: The tooling and equipment requirements for centers to participate in the program is quite long. High level centers are required to have the approved spray booths, welders and frame machines, as well as various other hand tools.
DG: Are there any new program requirements of initiatives you would like to share with our readers?
KP: We recently upgraded our welder requirements from 12,000 amps to 13,500 amps to ensure proper marrying on heavily structural repairs in certain areas of our vehicles.
DG: How does Volvo support shops as they navigate the investment in tools, equipment or facility upgrades to maintain certification and repair to OEM standards? Does Volvo have preferred vendors for purchasing required equipment and tools, and do these vendors offer support to the shops?
KP: We essentially do not require specific tools from specific vendors. We do have a list of approved/required tools such as benches, welders, spray booths, refrigerant machines, etc., that do comply with our requirements. However, most required tooling can be purchased from a vendor of the center’s choice. We find that vendors supplying these tools to locations offer support when necessary and we’re always happy to assist any of our Volvo Certified Centers when they’re looking to make a purchase.
DG: What role do certified shops play in communicating Volvo’s standards of quality and adherence to OEM repairs to consumers? What is Volvo doing to help these shops stand out to consumers in an increasingly competitive market?
KP: We believe that clear communication and continuous education are essential to promoting the core values of the Volvo Certified Collision Program. This program is built on the principle of prioritizing occupant & pedestrian safety, both before and after a collision. We emphasize this commitment across our network, empowering our certified locations to share that same message with Volvo drivers. Additionally, we engage with customers through multiple channels to raise awareness about the importance of high-quality collision repairs and the potential risks associated with improper procedures. Repair requirements can vary not only between vehicle makes but also between individual models. Factors such as structural design, advanced technology, and the materials used in manufacturing may necessitate specific techniques, tools, and training for proper repairs.
ABOUT THE PROGRAM
# of Volvo Certified Collision Center locations: 285 (Continental US & Hawaii)
Ratio of independent to retailer-owned locations: 71% independent, 29% retailer-owned
DG: How does Volvo help shops adapt to the constantly increasing complexity of vehicle technologies, like ADAS or EV repair?
KP: We require our repair centers to maintain up-to-date training through I-CAR and to actively use our proprietary software, VIDA. This is the same diagnostic and repair platform utilized by our retailers, ensuring consistency and accuracy across all service points. By using VIDA, our centers gain deeper familiarity with our vehicles, repair procedures, and all associated parts, enabling precise and efficient repairs.
DG: What unique challenges and/or opportunities do you see for certified shops who specialize in repair of Volvo EVs?
KP: The electric vehicle (EV) market has seen steady growth, and in many regions, it's now common to see EVs on the road alongside traditional internal combustion engine (ICE) vehicles. This shift presents a significant opportunity for collision centers to expand both their service capabilities and technical expertise.
However, EVs differ significantly from ICE vehicles and often require additional training, specialized tools, and a higher level of investment to ensure repairs are performed safely and correctly. These added requirements may discourage some centers from pursuing EV repairs, particularly in areas where EV adoption or charging infrastructure is still limited.
That said, in markets with a high EV car parc, the opportunity is substantial. EV owners typically seek out repair facilities that are both experienced and certified by the manufacturer. By specializing in EV repairs and obtaining the proper certifications, a center can position itself as the go-to destination for EV repairs, potentially receiving referrals from other shops that focus solely on ICE vehicles.
In Q3 of 2024, we launched the EV Tier of our certification program. This new tier includes five days of hands-on training with our vehicles, prerequisite coursework, and a suite of EV-specific tools, in addition to those already required by our Certified Collision Program.
This initiative not only ensures the highest standards of safety and quality in EV repairs but also gives customers the confidence that their vehicles are being serviced by trained and certified professionals. Only collision centers that are already Certified are eligible to pursue EV Certification.
Kenneth Park Volvo Cars USA
or dismissed as exaggerations. Now, they have been exposed under oath, documented in public testimony and acknowledged by former industry insiders. The same methods we have fought to resist, including estimate suppression, steering, retaliation and denial, have finally been validated in front of a national audience.
This moment matters, and we need to make the most of it. Every delay, denial, steering attempt and suppression tactic should be documented. Every customer should be educated. Use the hearing as a tool. Help customers understand that when they are told they will owe out of pocket before anyone has even looked at the car, it is because the insurer already plans to underpay. Let them know that the fight is not between them and their chosen repairer; it is between them and a system designed to reduce their claim, regardless of the facts. And remind them that we, the repairers, are the ones who ultimately hold the liability. If we cut corners, even at the insurer’s direction, we are the ones who are responsible.
We must continue to support legislative and advocacy efforts to reform the system. It will not change unless we demand it. We must continue to set and uphold the standard of complete, safe and proper repairs. The insurers have long depended on customer confusion and repairer silence. That silence is finally breaking, and it is our job to make sure it never returns.
