New England Automotive Report May 2024

COLONIAL NISSAN

Mystic Avenue

Phone Number: 781-395-3025 FAX Number: 781-475-5063

COLONIAL HONDA OF DARTMOUTH

CITY SIDE SUBARU

790 Pleasant Street

Belmont, MA 02478

Phone Number: 617-826-5013

FAX Number: 617-489-0733

NORTH END SUBARU

757 Chase Road (Rte 13)

Lunenburg, MA 01462

Phone Number: 877-289-0053

FAX Number: 978-582-9843

COLONIAL VOLKSWAGEN 89 Turnpike Road (Rte. 9)

Westborough, MA 01581

Phone Number: 888-322-6570

FAX Number: 508-616-0445

COLONIAL VOLKSWAGEN OF MEDFORD

162 Mystic Avenue Medford, MA. 02155

Phone Number: 781-475-5200

FAX Number: 781-391-3506

WELLESLEY VOLKSWAGEN 231 Linden Street

MA. 02482

Phone Number: 800-228-8344

FAX Number: 781-237-6024

Parts Manager

COLONIAL SOUTH CHEVROLET 361 State Road (Rte. 6) Dartmouth, MA 02747

Phone Number: 508-996-6266

FAX Number: 508-979-1219

COLONIAL CHEVROLET

171 Great Road Acton, MA 01720

Phone Number: 800-787-2787

FAX Number: 978-263-8587

COLONIAL WEST CHEVROLET

314 John Fitch Highway

Fitchburg, MA. 01420

Phone Number: 978-345-5532

FAX Number: 978-345-1152

•

DEPARTMENTS

EXECUTIVE DIRECTOR’S MESSAGE

6 | Lowest Common Denominator = Disaster by Evangelos “Lucky” Papageorg

LOCAL NEWS

8 | ADALB Plays Duck, Duck, Dismissed

VENDOR AFFINITY PROGRAM SPOTLIGHT

20 | Applied Automotive Technology, Inc. by Alana Quartuccio

NATIONAL FEATURE

24 | Developing Collision Engineers: The Next Generation of Technicians by Chasidy Rae Sisk

INDUSTRY UPDATE

30 | Redefining “Repair vs. Replace” with the new CBR Workstation

LEGAL PERSPECTIVE

32 | The Right Price: Championing Retail Rates in Auto Repairs by Sean Preston, Coverall Law

ALSO THIS ISSUE

7 | AASP/MA MEMBER APPLICATION

19 | AASP/MA VENDOR AFFINITY PROGRAM SPONSORS

CONTENTS

NATIONAL NEWS

16 | New Englanders Prove to be Heavyweights at NORTHEAST® 2024 by Chasidy

Rae Sisk

COVER STORY

28 | Only Time Will Tell: Is Consolidation Coming to New England? by

Chasidy Rae Sisk

Lowest Common Denominator = Disaster

In the collision repair industry, the pursuit of quality and safety should be paramount; however, there exists a concerning trend where some repair shops opt to work to the lowest common denominator, sacrificing quality for the sake of cost-cutting measures. This mindset, which is being driven by the insurance industry, MUST change. This approach not only compromises the integrity of repairs but also poses significant risks to vehicle occupants and undermines consumer trust in OUR industry. The implications of being forced to work and be compensated at the lowest common denominator has been devastating to the collision repair industry. Our mindset must be changed. We must advocate for a commitment to upholding quality and safety standards, while being fairly and reasonably reimbursed for the service we perform and the liability associated with it.

One of the primary concerns associated with working to the lowest common denominator in collision repair is the compromise in the quality of workmanship. When repair shops are forced to prioritize cost-cutting measures at the expense of the vehicle owner over quality, they may be forced into using inferior materials, cutting corners in repair processes or employing unskilled labor. As a result, the repairs performed may not meet the necessary collision industry standards as opposed to those “standards” set by insurers, leading to subpar outcomes and potential safety hazards for vehicle occupants. Remember the John Eagle case in Texas? There is a significant lesson to be learned there!

The safety implications of substandard repairs cannot be overstated. Vehicles that have undergone inadequate repairs may not provide sufficient protection to occupants in the event

STAFF

PUBLISHER

Thomas Greco | thomas@grecopublishing.com

VICE PRESIDENT/SALES DIRECTOR

Alicia Figurelli | alicia@grecopublishing.com

EDITORIAL/CREATIVE COORDINATOR

Alana Quartuccio | alana@grecopublishing.com

OFFICE MANAGER

Donna Greco | donna@grecopublishing.com

PRODUCTION COORDINATOR

Joe Greco | joe@grecopublishing.com

MANAGING EDITOR

Chasidy Rae Sisk | chasidy@grecopublishing.com

PUBLISHED BY: Thomas Greco Publishing, Inc.

AASP/MA EXECUTIVE COMMITTEE

AASP/MA STATEWIDE DIRECTORS

AASP/MA DIRECTORS

ZONE 1

Mike Penacho

John Studer

Dan Wenzel

Affiliate Director

Al Correia

Brent Dabrosca C.J. Ellis

Jimmy Kelsey

Russ Oagles

Doug Begin

ZONE 2

Ray Belsito

Brenda Lacaire

AASP/MA ADMINISTRATIVE OFFICE

Executive Director

of another accident. Structural integrity may be compromised, airbags may fail to deploy properly, and critical safety features may malfunction. Consequently, occupants are at a heightened risk of sustaining injuries or fatalities, highlighting the critical importance of upholding quality and safety standards in collision repair. When something like this occurs on a vehicle you repaired, you WILL be the one ultimately responsible for the devastating outcome, not the insurance company that said, “We don’t pay for that!”

Contrary to popular belief, opting for the cheapest repair option does not necessarily result in long-term cost savings. In fact, choosing inferior repairs may lead to recurring issues or premature wear and tear, necessitating additional repairs in the future. These additional costs can quickly accumulate, outweighing any initial savings achieved by opting for substandard repairs. Insurers are forcing the vehicle owner to lessen the value of their vehicle, while the insurer maximizes its profits in the process. Vehicle owners need to understand the long-term benefit of investing in quality repairs from the outset. They must understand the concern of all quality collision repairers is the best interest of the vehicle owner, their customer, NOT those of the profit-driven insurers.

Empowering consumers with knowledge about the importance of choosing reputable repair facilities is essential in addressing the issue of working to the lowest common denominator in collision repair. Consumers should prioritize quality over cost when selecting a repair shop, considering factors such as certifications, reputation and adherence to industry standards. By making informed

ZONE 3

Gary Cloutier

Andrew Potter

Brian Stone

Affiliate Directors

Mike Nawrocki

McColl Rhodes

Dowling

ZONE 4

Dean Luther

Jeff White

Affiliate Directors

J.R. Force Angelo Memmelo Jayce Mitchell

Gregg Tanguay

Varney

Membership Application 2024-2025

Fax: 973-235-1963

Email: admin@aaspma.org

Please complete this form and return to our office via mail, email or fax with your dues payment. Thank You!

BUSINESS INFORMATION

Massachusetts Shop Registration # __________________ Total number of Staff (Techs, office, Mgrs)________

Company’s Official Name:

Business Physical Address:

Business Mailing Address (If Different):

Telephone Number: ( )- -___________ Fax: ( )- -

DUES STRUCTURE. Collision Shop Annual Dues: $650 / 12 Months*

PRIMARY BUSINESS CONTACT

Name: _________________________________________________

Email: _____________________________________________

As a member in good standing, your shop WILL BE listed on our website Click here � if you do not want your shop listed on our website map for potential customers to find you. If you have any questions about this benefit, call (617) 574-0741, ext. 1.

Yes � Please send me information regarding the following MONEY SAVING BENEFITS:

� Dental plan � Healthcare plan � Credit card processing � FMLA savings program

� Grant writing/training � Google presence optimization � All benefits

PLEASE ENCLOSE PAYMENT WITH YOUR MEMBERSHIP APPLICATION

Check# : _______________ (IF collision shop please note your RS# on the memo line of the check) OR

CC #: ______________ EXP: ________/___________ CID: _________________

Billing Address: ____________________________________________________________________________________________________________

Name On Card: _____________________________________________ Signature: _____

Check here � to opt out of auto renewal using this credit card information for future renewal

Note: A 4 percent convenience fee will be charged for membership renewal via credit card transaction

I hereby make this application for membership with the Alliance of Automotive Service Providers of MA (AASP/ MA) for membership dues 2024-2025 as provided for in this contract.

*Membership Dues are for a twelve-month period commencing on your anniversary month of membership.

RECOMMENDED BY:__________________ FROM BUSINESS NAME: ___________________

ADALB Plays Duck, Duck, Dismissed

The way that the Auto Damage Appraiser Licensing Board (ADALB) reviews complaints at their bimonthly meetings often seems akin to a game of “duck, duck, goose” in the sense that the discussion tends to run in circles, nothing ever actually progresses and one is often left feeling like they’ve been bonked on the head.

The ADALB reviewed 11 complaints during its most recent meeting, held March 12, resulting in six dismissals, four requests for additional information and one contested complaint which will not move forward. Most of the votes were actually unanimous with Chairman Michael Donovan breaking one tie in favor of shop representatives and creating a tie in favor of insurers on another complaint.

Three of the dismissed complaints related to the actual cash value (ACV) of a vehicle, which is “where arbitration should be used,” according to Board member Bill Johnson (Pleasant Street Auto; South Hadley/Belchertown). Board member Carl Garcia (Carl’s Collision Center; Fall River) agreed, “This is not our job.”

The other main item discussed during the meeting was the review of proposed amendments to the ADALB’s Regulation, 212 CMR 2.00 et seq. due to the installment of new Board members Garcia and Vicky Wei Ye (Bos Insurance Agency).

Get it right from

“I know the process has been arduous, but at this point, any additional time spent to review, reflect and contemplate the proposed amendments, in my opinion, will be time well spent,” Board member Peter Smith (MAPFRE) shared. “We have a new, greatly improved and proactive governance administration, unlike the previous administration which seemed to clearly be okay with the status quo, so surely the time we spend on this now is going to make the final improvements much more meaningful and fruitful.”

Smith indicated that he and Garcia will continue reviewing the proposed amendments and hopefully have an update by the ADALB’s next meeting.

The ADALB is scheduled to reconvene on May 14. Don’t miss detailed coverage of the meeting, only available in the February issue of Damage Report, AASP/MA’s members-only newsletter.

AASP/MA members are strongly encouraged to listen to the recording of the March 12 meeting in the Members Only section of aaspma.org for a glimpse into the inner workings of the ADALB. View the meeting agenda at bit.ly/ADALB031224.

Ford and Lincoln Mercury dealers are the one-stop source for all of your collision repair needs.

Using Genuine Parts can help your body shop reduce cycle time, improve relationships with insurance companies and satisfy customers. So get everything you need in just one call to your one-stop collision repair resource – your local Ford or Lincoln Mercury Dealership.

Contact these Ford or Lincoln Mercury dealers for all your parts needs:

Sarat Ford Lincoln Mercury

245 Springfield Street

Agawam, MA 01001

413-786-0430

Fax: 413-789-3715

www.saratford.com

Auto Dealers

GENUINE NISSAN PARTS MAKE ALL THE DIFFERENCE.

Only Genuine Nissan Parts deliver the fit, reliability, and performance to meet your shop’s collision repair needs. So keep it original, and keep it real with Genuine Nissan Parts.

Contact these Nissan dealers for all your parts needs:

Mastria Nissan

1305 New State Highway

Raynham, MA 02767

Direct Toll Free: 800-248-2458

Direct Fax: 508-802-6118

E-mail: parts@mastrianissan.com

Web: www.mastria.com

Kelly Nissan of Lynnfield

275 Broadway

Lynnfield, MA 01940

Toll Free: 800-698-9280

Fax: 781-598-8026

E-mail: dlacoste@kellyauto.com

Kelly Nissan of Woburn 95 Cedar Street Woburn, MA 01801

Phone: 781-835-3510

Fax: 781-835-3580

E-mail: mbosma@kellyauto.com www.kellyauto.com

Quirk Auto Dealers

115 E. Howard St. Quincy, MA 02169

Toll Free: 877-707-8475

Balise Nissan of Warwick

1350 Post Rd.

Warwick, RI 02888

TOLL FREE: 800-992-6220

FAX: 800-254-3544

wparts@baliseauto.com

www.BaliseWholesaleParts.com

One Call, One Truck for 14 Brands!

Replacement Parts For the Road

EXECUTIVE DIRECTOR'S MESSAGE

continued from pg. 6

decisions, consumers can play a crucial role in driving demand for quality repairs and holding repair shops accountable for upholding safety standards. The informed consumer, then armed with the proper documentation, can pursue their chosen insurer if they so desire. There is NO reason the collision repair industry should continue to subsidize the insurance industry which continues to tout record-setting profits, all while demanding higher premiums.

The collision repair industry and the insurance industry are governed by a set of standards and regulations designed to ensure the

GENUINE GENESIS PARTS.

Contact us for all your Genesis parts needs!

GENESIS OF WEST WARWICK

405 Quaker Lane

West Warwick, RI 02893

TOLL FREE: 800-992-6220

FAX: 800-254-3544

wparts@baliseauto.com

www.BaliseWholesaleParts.com

safety and integrity of vehicle repairs to protect the vehicle owner and the passengers; however, enforcement of these standards can vary, and insurers in particular tend to attempt to circumvent regulations under the guise of cost cutting to maximize their profits. They do so with little, if any, concern for the safety of their insureds. Advocating for stricter enforcement of industry standards and regulations is essential in deterring unethical practices and promoting a culture of compliance within the insurance industry’s demands. Rather than seek ways to circumvent their individual responsibilities, all those involved in the claims and repair process should collaborate to identify and address gaps in existing regulations to further enhance consumer protection, i.e. putting safety above the desire for profits.

At the heart of the collision repair industry lies the professional integrity of repair technicians and shop owners. Upholding ethical standards and prioritizing customer safety should be non-negotiable principles in every collision repair facility. Technicians should take pride in their workmanship and resist the temptation to compromise on quality for short-term gains. This can be achieved through proper training and compensation for the skilled technicians in our industry. This only comes from the repair shop being adequately compensated by way of a fair and reasonable labor reimbursement rate. Someone – be it the insurer or the vehicle owner – must pay the fair and reasonable charges on the final bill representing the cost of proper, safe repairs. By maintaining professional integrity and committing to excellence in their craft, collision repair professionals can build trust with consumers and elevate the reputation of the industry as a whole.

continued on pg. 42

New Englanders Prove to be Heavyweights at NORTHEAST 2024

Boasting a supercard that featured over a dozen informative educational sessions on the industry’s most pressing topics taught by some of the industry’s favorite trainers in addition to a trade show floor packed with the latest and greatest tools and equipment showcased by more than 100 exhibitors from all over the world – plus the Second Annual Bodywork Bowl Collision Repair Skills Competition and so much more – there’s no doubt that NORTHEAST® 2024 Automotive Services Show delivered everything automotive and collision repair professionals could possibly need to jump in the ring and deliver a knockout for their businesses.

Year after year, NORTHEAST reigns as the heavyweight champion of regional industry trade shows…and the New Englanders who made the trip to the Meadowlands Exposition Center in Secaucus, NJ on March 15-17 proved to be heavyweights in their own right!

AASP/MA Executive Director Lucky Papageorg served as a panelist, Rick Starbard (Rick’s Auto Collision; Revere) offered some insights on getting involved with technical education, and Doug Begin (Vendetti Motors; Franklin, RI) took the gold in the estimating portion of the Second Annual Bodywork Bowl Collision Repair Skills Competition.

There’s so much for shops to stay on top of these days! During “Survivor: Exploring Trends that Will Shape the Next Decade & Beyond,” panelists shared insights on what shops need to pay attention to if they plan to be successful now and in the future, covering everything from EVs and ADAS to specialization, certification and more.

On the topic of EVs, Dave Gruskos (Reliable Automotive

Equipment) indicated that opportunities for shops are growing, and Jerry McNee (Ultimate Collision Repair; Edison, NJ) agreed, “Everyone is on an EV kick, especially when the government offers tax credits and incentives. It’s going to grow in the future; I don’t see it going away, but outfitting your facility for EVs is an expensive little venture.” Panelists also stressed the need for proper training and to address the challenges caused by a lack of infrastructure.

Referencing a report by the Insurance Institute for Highway Safety (IIHS), moderator Joel Gausten asked why the industry is doing such a horrible job with calibrating ADAS and how it can be rectified. “It all boils down to training,” stressed Mike Anderson (Collision Advice). “We’ve done ourselves a disservice and failed the consumer by buying equipment without learning how to use it.”

“Shops need to understand what’s on the car, and the industry

(Top L-R) Dave Gruskos, Lucky Papageorg and Jerry McNee, (Bottom L-R) Michael Bonsanto, Mike Anderson and Frank Terlep on the "Survivor: Exploring Trends that Will Shape the Next Decade & Beyond" panel at NORTHEAST 2024

Lucky Papageorg speaking at NORTHEAST 2024

needs to properly test these systems after repairing them,” offered Frank Terlep (Opus IVS), adding, “If a mobile calibration tech performs a calibration in your parking lot or on the street, fire them…No OEM allows that!”

Ultimately, it all falls to the repairer, according to Papageorg. “This industry needs to catch up to technology. It comes really fast, so we need to speed up our approach to accepting technological advances.” Reminding attendees that their shop still holds the liability for the calibration even if they sublet it, he added, “You may have a partner in a lawsuit, but you’re the one they’re going to come after because YOU handed those keys back to the customer, which essentially means you told them the vehicle is safe.”

While OEM certification offers a way for shops to differentiate themselves from the competition, panelists seemed to agree that specialization is likely to be the way of the future. “The certifications work when you take the time and think them through to understand how to make them work for you,” Gruskos said. “But you should be fixing the car the right way to begin with, not just because you’re certified.”

“The complexity of today’s vehicles and those of the future is going to drive the industry to specialize,” Terlep suggested. “Cars are becoming too complicated and too technologically driven for any individual business to be able to fix all of them properly.”

“We need to look at it like we are the doctors for the vehicles; doctors specialize,” Papageorg suggested. “If shops try to be everything to every car out there, they are shooting themselves in the foot. You cannot repair enough cars to see a return on investment if you have 13 certifications. Specializing results in a higher ROI, plus it helps with workflow and cycle time since the shop’s technicians become more familiar with specific makes and models.”

As technology continues to increase, artificial intelligence (AI) is making an appearance in various ways. “AI is coming like a freight train,” Anderson predicted. “It’s best to embrace it, so we have a seat at the table and can acknowledge the things we don’t like and use it for our benefit.”

“Don’t be afraid of it; change can be good,” Papageorg insisted. “But if we’re not part of the discussion, it will run over us.”

For years, the talent shortage has been running over the industry, and Michael Bonsanto (Passaic County TechnicalVocational School; Wayne, NJ) offered some suggestions for combating the struggle. “Get to know your local vo-tech school. Join their advisory boards and get involved. We also need to promote the many opportunities in the industry to young people who have the perception that all we do is bang fenders in some dungeon we call a shop. Reach out to local instructors and offer to visit the school and work with them. We need to keep these programs alive.”

Gausten turned to Starbard, who was attending the session, for additional insights from someone “very active on this topic.”

Having spent 14 years as a vo-tech instructor, Starbard noted, “It’s very rewarding to teach if you have the opportunity;” however, he observed that the number of students pursuing auto body classes has seen a significant decrease in recent years. “It used to be one of the most sought after programs at the school, thanks to the

by Chasidy Rae Sisk

exploratory teacher who made it fun and really sold the class. Kids wanted to take auto body, and we had a lot of success with students pursuing industry careers and even opening their own shops.

“But this past year, only four of the 22 students selected auto body as their first choice,” he continued. “That means 18 of those kids didn’t want to be there, so imagine what happens not just to them but also to the four who DID want to be in that class! Our businesses rely on the vo-techs to farm new talent, yet these schools are shutting down their auto body programs because kids don’t want to be in these programs and their parents don’t want them in these programs. Auto body is expensive to set up and maintain, so once the schools remove them, they’re gone for good.”

“When those programs die, it’s difficult (if not impossible) to resurrect them,” Gruskos added. “Those kids are our future, and getting involved with the schools is a great way to tap into new talent.”

Recognizing existing talent is the name of the game at the NORTHEAST Bodywork Bowl Collision Repair Skills Competition…This fun and friendly competition once again exceeded expectations, drawing in 70 competitors who showcased their skills in welding, painting and estimating while attracting crowds of spectators all weekend!

Begin walked away from his first trip to NORTHEAST with a first place title in the estimating competition, taking home the top prize of $500 cash. “I learned about the competition while taking an educational class, and I figured why not sign up. A lot of people competed, so I was really surprised and happy to find out I won!”

“NORTHEAST 2024 was our best show yet, but that’s only until NORTHEAST 2025!” promises AASP/NJ President Ken Miller. “Be sure to mark your calendars now; you won’t want to miss it!”

AASP/NJ is already working diligently on the plans for NORTHEAST 2025, scheduled to take place March 14-16, 2025 at the Meadowlands Exposition Center. Visit aaspnjnortheast.com for updates on next year’s event as they become available.

Doug Begin of Vendetti Motors, Franklin, RI, first place winner in estimating in the Bodywork Bowl at NORTHEAST 2024

by Alana Quartuccio

In today’s fast-paced, technology-driven automotive world, shop owners need a whole lot more than the equipment to properly perform ADAS-related diagnostics and calibrations. They need an experienced adviser who can give them the support and guidance needed to safely and effectively use these tools to perform the necessary tasks.

Being a teacher and mentor to his clients is exactly what Applied Automotive Technology’s Gary Machiros sets out to do. The company’s offerings go well beyond simply selling ADAS calibration systems. Clients receive training, guidance and support for the life of the equipment. Machiros’ 30 years plus experience in training and repairs set him up naturally for the services he provides. Over the years, he has mastered the craft of automotive technologies, assisting shops with their technical needs, and he’s also spent decades sharing his experience as an instructor.

His automotive career began at the young age of 10, working for his father’s gas station in Peabody and later when the family moved to Newbury where they owned the only gas station on Plum Island. By age 20, he was running the family business, Angie’s Service, inc. and still does today. The operation has since moved off the island to Newbury and has quadrupled in business; they began performing ADAS calibrations for collision centers in 2020. Currently, the shop does between 20-40 calibrations per day.

“Back in 1998, General Motors was opening a lot of dealerships all around the world, and they needed a lot of overseas training as a result,” Machiros reflects on the early days when the introduction of technology in vehicles required a whole new set of knowledge. “The company that hired me to do the training required that I have a corporation, so that was when Applied Automotive Technologies was initially born. I went to the MIddle East and taught in Dubai for a while. I also traveled all over the northeast and other parts of the country giving automotive lectures on different systems.”

For decades, Machiros has been the go-to guy shops call on when they encounter an issue with an electrical system. Now that ADAS has become more of a prominent fixture, the need for this type of assistance has substantially increased.

“If a shop in my area had a problem with an electrical system, they’d call me, and I’d take the cars in, fix them and bring them back. I still do that today with ADAS calibrations. We work with body shops every day, all day. We really work to help them understand the business side. On the automotive side, we sell equipment all over the country, and people also fly in from different parts of the country to train. We spend a lot of time with them, teaching and training.”

Machiros has been teaching ADAS courses to businesses who purchased AUTEL ADAS equipment, one of the leading scan tools on the market, from AATI since 2022. “I started selling Autel exclusively to automotive and auto body shops. What happened

was one thing led to another. My unique position and skill set of working with shops repairing and helping them with technical issues made it a natural fit for me to start selling ADAS equipment. Once they buy the equipment from us, we provide full training and technical support.

“When someone buys a calibration system, they will work with our ADAS calibration team members, training on live cars and learning right from the ground floor so they will know how to do it right in their own shop,” he continues. “This is unique, as our clients get to see and feel everything. We also provide lifetime support. If they ever have a problem, they can call us.”

They also teach their clients the business side of ADAS, so they can be profitable.

“We take the body shop from knowing nothing about the business and technical side of ADAS to hitting the ground running with everything they will need to do.”

Machiros understands the value in using OEM scan tools and has made it his life’s work to teach shop owners how to use these tools. He’s also expanded to include European scan tool diagnostics in his offerings, selling and training technicians in these operations. Machiros was asked to sell and support Autologic in New England. When Autel US was founded in 2004, he was again asked to sell and support this new revolutionary company. Since 2021, he has been selling and supporting Autel ADAS systems for the automotive aftermarket industry.

Several members of AASP/MA are Applied Automotive Technologies clients, which is what led Machiros to come on board as a Bronze sponsor of the Alliance’s Vendor Affinity program.

“It’s about relationships,” he says of his decision to be part of AASP/MA. Relationships are also the foundation of his business’ unique offering.

“When you buy equipment from any one else, you won’t get the training and support that you do if you purchase from us. We are a training group that sells equipment. You can buy something online, but you will not get any support or business training. What we bring to the table is a great asset to any body shop that wants to get into ADAS calibrations as we will be with them through their entire ADAS journey, from the day they buy the equipment until forever. We are very special in that regard when it comes to building relationships with body shops, and we do this with shops all over the country.

“We teach them how to use the equipment and also understand how to properly invoice to be reimbursed by the insurance company, and we are also there to be a problem solver. If something happens, we are there for them.”

For over 30 years, Reliable Automotive Equipment has been the premier OEM Collision Repair equipment supplier.

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by Chasidy Rae Sisk

Developing Collision Engineers: The Next Generation of Technicians

The industry’s future looks bleak –young people aren’t interested in a collision career, vo-tech education is dying, and there’s not going to be anyone to work in the shops.

Between a lack of new talent entering shops and an increased demand for technicians to keep up with ever-advancing automotive technology, auto body repair facilities have struggled with the workforce shortage for years. And many shop owners indicate that any fresh talent they manage to find doesn’t necessarily have the skills needed to become effective employees.

apprenticeship training model through which students rotate between in-class instruction and a paid apprenticeship in a local auto body repair facility.

Because collision repair curriculum is not consistent across all colleges, Collision Engineering seeks to address that through promoting more hands-on learning which allows these graduates to enter the field with a basic level of knowledge which allows them to be hirable and trainable. Students work with mentors at local shops, obtaining hands-on repair experience in conjunction with classroom education, as the taught

education more affordable and accessible. And they take it one step further by equipping students with a starter tool kit before their first shop rotation, ensuring apprentices have the tools they need to successfully work in the field – and students own these kits once they graduate, providing a foundation from which they can grow and advance in their careers.

“Collision Engineering provides education that works as hard as its students do,” says National Program Director John Helterbrand. After two years, graduates are prepared to enter the workforce with a

Many of the collision education programs that still exist need help producing a qualified workforce for the collision repair industry, and that’s where Collision Engineering comes in.

Founded by Ranken Technical College (St. Louis, MO) and the Enterprise Mobility Foundation, the program focuses on enhancing collaborative efforts between educational institutions and the industry to ensure graduates receive the necessary training to successfully enter their careers after graduation and meet the industry’s demands. Collision Engineering achieves this by partnering with colleges that offer two-year associate degrees for collision repair to help them implement a hybrid

tasks begin with the most mundane and progressively advance as the student’s knowledge and skill advances. Students rotate between eight weeks in the classroom, followed by eight weeks at a shop where they implement the techniques they just learned under their mentor’s guidance.

Empowering students to own and master the skills that are essential for their future careers develops their confidence and also promotes retention in the industry by exposing them to the field before they go to work at a shop full time. Students attain valuable industry certifications during their scholarly tenure, paid by Collision Engineering, which also offers tuition reimbursement for students to help make

degree, real-world experience and tools of their own, thanks to the CEP.

In addition to Ranken Tech, schools in California, Texas, Illinois and Nebraska currently participate in the CEP, and the newest addition – Sandhills Community College in Pinehurst, NC – will begin the program this coming Fall semester. And Collision Engineering is hoping to identify schools in other areas, including New England and Southern California, that could benefit from their learning model.

For more information about the Collision Engineering Program, visit beacollisionengineer.com

Co-celebrating decades of creating chemistry between two industry leaders

Here’s to 241 years of combined service excellence

This year, as Albert Kemperle Inc. celebrates its 83rd anniversary, BASF also celebrates its 158th anniversary. We are proud of our decades of partnership with BASF and years of serving the auto paint and body industry together. Kemperle’s founders would be proud of this relationship and the growth their company has experienced because of it.

Today, as we look forward to many more decades of service to our customers, we find ourselves filled with gratitude. The creativity, hard work, and sense of responsibility of the people working for our two companies have made us what we are today.

Thank you for your many years of loyalty. 626

THERE HAS NEVER BEEN A BETTER WAY TO BUY THE WORLD’S BEST ENGINEERED PARTS.

THEY’RE CALLED “ORIGINAL BMW PARTS” FOR GOOD REASON. FOR UNCOMPROMISING PRECISION AND INCOMPARABLE QUALITY, YOUR BMW CENTER IS YOUR ONE-STOP SHOP FOR EVERYTHING BMW.

For Original BMW Parts, contact one of these authorized BMW centers:

BMW of West Springfield 1712 Riverdale St.

West Springfield, MA 01089

PH: 413-746-1722

FAX: 413-304-9009

bmwwestspringfield.com

New Country BMW 1 Weston Park Ave. Hartford, CT 06120

PH: 860-240-7881

FAX: 860-240-7873 newcountrybmw.com

BMW of Stratham 71 Portsmouth Avenue Stratham, NH 03885

PH: 603-772-0000 FAX: 603-772-9436 bmwofstratham.com

BMW of Warwick 1515 Bald Hill Rd. Warwick, RI 02886

PH: 401-821-1510

FAX: 401-823-0530 bmwofwarwick.com

WHY GENUINE PARTS?

IRA Toyota of Manchester

33 Auto Center Road

Manchester, NH 03103

Toll Free: 800-828-6076

Direct: 603-657-2410

Fax: 603-657-2419

stirrell@iramotorgroup.com www.iramotorgroup.com

IRA Toyota Danvers

161 Andover Street

Danvers, MA 01923

PH: 800-774-8411 ext.1

Direct: 978-739-8306

FAX: 978-739-8098 www.iramotorgroup.com

Grieco Toyota

415 Taunton Ave.

East Providence, RI 02914

Direct: 401-438-2206

Fax: 401-431-0673

toyotaparts@griecocars.com www.griecotoyota.com

Wellesley Toyota

216 Worcester Street

Wellesley, MA 02481

PH: 800-734-0006

Direct: 781-237-4042

FAX: 781-237-3481 parts@wellesleytoyota.com www.wellesleytoyota.com

Bernardi Toyota

1626 Worcester Road

Framingham, MA 01702

Parts Direct: 800-248-3033

FAX: 508-879-7895 www.bernarditoyota.com

Balise Toyota 1399 Riverdale St.

West Springfield, MA 01089

TOLL FREE: 800-992-6220

FAX: 800-254-3544

wparts@baliseauto.com

www.BaliseWholesaleParts.com

One Call, One Truck for 14 Brands!

Balise Toyota of Warwick

1400 Post Rd.

Warwick, RI 02888

TOLL FREE: 800-992-6220

FAX: 800-254-3544

wparts@baliseauto.com

www.BaliseWholesaleParts.com

One Call, One Truck for 14 Brands!

Consolidation is nothing new in the collision repair industry; it first caught repairers’ attention in the late 1990s and early 2000s when Caliber, Gerber and Service King entered the market in California and Texas, purchasing independent shops and converting them to their brands. But since 2013, “big” has gotten even bigger, spreading all across the country, as increasing technology and the rising cost of doing business make the idea of selling the keys to the shop for a pretty penny more palatable to mom-and-pop operations pursued by the deep-pocketed consolidators and multi-shop operations (MSOs) interested in expanding their footprint.

Over the years, the major players in the market have changed, of course, but they continue to grow – in 2023 alone, consolidators added over 550 locations! – yet, one market that has remained virtually untouched by consolidators is New England. In fact, of the “Big Five” (Caliber Collision, Classic Collision, Crash Champions, Gerber Collision and Joe Hudson’s), only two have ventured into New England at all; Caliber has invested in four Connecticut shops, and Crash Champions has two shops in Connecticut and three in New Hampshire.

Therefore, it’s no surprise that, while auto body professionals around the country express concerns about how major consolidators

are assuming too much control and destroying competition within the industry, New Englanders remain nonplussed. Over 60 percent of respondents to the last two New England Automotive Report Industry Surveys reported that MSOs are irrelevant. They indicated that the names are unfamiliar to local vehicle owners and that they aren’t worried about losing clientele to MSOs that may enter the market. Many suggested that consolidators’ expansion efforts prevent them from providing the quality that Massachusetts vehicle owners expect, and one respondent even suggested, “A porterhouse at Applebees will never compare to Del Friscos.”

But one growing consolidator doesn’t seem to be afraid to tackle the New England market, and contrary to what many believe about MSOs, VIVE Collision actually seems to have standards!

VIVE Collision CEO Vartan Jerian spent years growing familyowned H&V Collision to seven locations in New York before selling to Caliber Collision in 2018. He continued his collision career as regional vice president at Caliber until February 2021, leading the consolidator’s expansion into New York before he and two private equity investors founded VIVE Collision with “a vision to disrupt the collision repair industry by forming an organization built on people, process and passion,” according to the company’s website,

which professes its mission as “to provide the highest quality, people-first collision repair experience that prioritizes honesty, transparency and reliability for every one of our customers.”

VIVE’s first year of operations included the purchase of a four-shop MSO in Maine, a three-shop MSO in Rhode Island and two independent New York facilities as well as an investment in Acme Automotive (Northampton, MA), which was owned by Don Mucino at the time.

What does the consolidation process look like? Mucino graciously answered some questions about his experience shortly after returning from a trip to Costa Rica, noting, “Now that I don’t have the stress of the day-to-day challenges involved in running a shop, I can do these things.”

Mucino was initially approached in 2018 by a couple of people searching for “high-end, quality shops, but they were just laying the groundwork then. I wasn’t interested because I had a lot of expenses, like putting my kids through college, but when the pandemic hit, I got really sick and shortly after recovering, I received another call from those guys from VIVE. I was pretty active in AASP/MA and read all the industry magazines, so I understood the consolidation concept, even though it hadn’t come to New England yet because we’re such a unique area, especially in regard to our relationship with the insurance industry. I saw the situation in a whole new light; I knew I couldn’t keep working at that same pace, or I’d end up dying in my shop.

“When they offered to buy my business in 2021, it seemed like the best avenue; I was ready to run, and they had cash, which makes a lot of things feel easier,” Mucino added. “I started talking to the leaders at VIVE Collision to learn what their platform would be and get some information down on paper. Jartan is a good guy – he was a shop owner who turned that key every day and interacted with his employees before he sold to a consolidator. He was one of us and seemed to really know what he was doing. I believed in VIVE and what they were trying to do, so I signed on the dotted line and became their first Massachusetts shop.”

Because consolidators are funded by capital venturists, there’s a long list of due diligence requirements that needed to be met, and although it was “definitely challenging, you get through it,” according to Mucino who indicated that, after 35 years in the collision repair industry, the most difficult part of the transition was “letting go of the business to someone you don’t really know all that well. I worried about how they’d treat my employees, who were phenomenal, and my customers. Fortunately, I believe they treat them well, and that’s incredibly important.”

Although he was given the choice of continuing with the company, Mucino opted against it. “I care deeply about the business and my local community, but I needed to flip the switch. It was time to go, so that’s what I did.”

And he has no regrets. “I’m happy I sold to VIVE. They filled an important need for my family and me, and I hope the company continues to do well. I’m not ready to retire yet, so I’m planning to pursue opportunities in other areas; I could never go back into such a heavily regulated industry with such slim profit margins,” Mucino disclosed. “It’s a very difficult industry, and in Massachusetts, shops are so suppressed and controlled by the insurance industry that it makes it even harder. Consolidation makes it a little more palatable because they can buy in bulk, commanding deep discounts from suppliers and manufacturers since they’re purchasing products and

materials for 40 shops instead of just one.”

by Chasidy Rae Sisk

Although Acme Automotive was I-CAR Gold certified and obtained OEM certifications through Assured Performance, Mucino wasn’t seeing the return on investment as an independent shop.

“Even if you perform at a high level, you just get an ‘atta boy.’ There’s no real incentive to do better, and it’s incredibly expensive to purchase all the equipment and develop the relationships needed to acquire OEM certifications.”

Consolidators aren’t typically known for high-quality repairs in line with OEM requirements, and that’s one of the things that makes VIVE Collision stand out from other consolidators. “They’re walking into great shops that they can easily convert into OEMcertified shops; Acme Automotive now has at least one certification. Because VIVE has other certified shops, their foot is already in the door. They just need to buy some additional OEM-required equipment, complete OEM training and participate in the audit process. Then they should be able to command a higher labor rate. Once a shop has that OEM certification, they are on a different playing field…it’s the only way to survive and be very profitable.”

Since 2021, VIVE Collision has continued to invest in New England shops, and their footprint now includes three Connecticut facilities, nine shops in Maine, one in New Hampshire, four in Rhode Island and a total of five locations in Massachusetts, in addition to shops in Pennsylvania, New Jersey and New York. And they’re showing no signs of slowing down or stopping. Given their successes, who knows what the future may hold for consolidation in the Northeast market? Only time will tell.

Redefining “Repair vs. Replace” with the new CBR Workstation

Like many collision repair procedures, dent repair has its advantages and shortcomings. While the promise of a repair that doesn’t require extensive bodywork is a benefit to shops, the time and effort sometimes required can make this service offering more trouble than it’s worth. But help is on the way. The Carbon CBR, available through Reliable Automotive Equipment, provides a complete solution for dent pulling that increases efficiency and repair accuracy, with considerably reduced effort.

The CBR is made from pure carbon and CFRP (carbon fiber reinforced plastic) components, resulting in tools and accessories that are incredibly strong and extremely lightweight to provide repairers with ergonomic solutions to complete their repairs better, faster. Repairers can easily work alone to produce more accurate repairs with more flexibility in the repair process. Application of the pulling tools – especially when working overhead – is radically easier and absolutely fatigue-free compared to similar systems.

The CBR is an in-house development of CARBON GmbH, the leading expert in outer skin repairs. For nearly a decade, RAE and Carbon have formed a professional worldwide partnership.

Visit raeservice.com for more information on the CBR and to learn about available equipment, service, training and support.

The CBR workstation combines innovation and ergonomics to provide complete solutions for quicker, more accurate repairs.

The Right Price: Championing Retail Rates in Auto Repairs

Introduction

Over two decades ago, the Massachusetts Auto Damage Appraiser Licensing Board (ADALB) got it right! Rooted in Regulation 212 CMR 2.04(1)(e), Advisory Ruling 97-98-1 aimed to clarify the costing of refinishing materials in auto body repairs. While not predominantly emphasizing retail pricing, the ruling acknowledged its necessity in a few instances, focusing significantly on the utilization of guides for determining costs and ensuring the correct application of sales taxes. Fast forward to today, the auto body repair industry finds itself far from this aged guidance, grappling with insurance pressures that undermine the ruling. Establishing fair compensation practices rooted in this historical context is not just about adhering to a forgotten ruling; it's about fostering equity and transparency in an industry where these values are increasingly overshadowed by cost-cutting imperatives. As we revisit this crucial directive, it's important to reassess our

current practices against the backdrop of this regulatory milestone, advocating for a return to principles that safeguard the financial viability of auto body shops and ensure consumer protection.

Legal and Regulatory Background

The ADALB, operating under the jurisdiction of the Division of Insurance, plays a pivotal role in regulating motor vehicle damage appraisers. This independent body, established by MGL Chapter 26 Section 8g, is not only a cornerstone in the Commonwealth's automotive appraisal industry but also a crucial entity in maintaining standards and practices that affect numerous stakeholders, including consumers, auto body shops and insurers.

The ADALB's mandate includes licensing individuals to assess motor vehicle damage, a process integral to the automotive repair and insurance industries. The Board, with members appointed by

continued on pg. 34

continued from pg. 32

the Governor and the Commissioner of Insurance, oversees the conduct of appraisers, ensuring they adhere to the state's regulatory framework. One of the Board’s significant functions is to clarify and enforce regulations that directly impact appraisal practices, like the advisory ruling that addresses how appraisers should calculate the cost of refinishing materials, in order to “promote the public welfare and safety” as stated in the MGL.

The ruling from 1997, which is central to this discussion, aimed to guide appraisers in accurately determining repair costs, emphasizing the use of guides and documentation to ensure fair pricing, especially concerning refinishing materials. While it did not solely focus on retail pricing, it acknowledged its importance in the context of sales tax application, as recognized by the Massachusetts Department of Revenue. Despite revisions that later removed explicit references to retail pricing, the essence of ensuring fair and transparent billing practices remains relevant, reflecting the ADALB's commitment to uphold integrity and fairness in the auto damage appraisal process.

Through its regulatory activities, the ADALB ensures that appraisers meet the professional standards required to maintain the trust and confidence of all involved parties, aligning their practices with the state's legal expectations and industry norms.

Stakeholder Perspectives on Retail Pricing for Auto Body Shop Materials

The landscape of auto body repair pricing is shaped by a network of stakeholders, each with their distinct perspectives and stakes in the implementation of fair retail pricing practices as guided by historical rulings and the Department of Revenue's positions.

1. Auto Body Shops: For repair shops, the ability to charge retail prices for paint and materials is not merely a matter of profit; it's about survival and fairness. Retail pricing ensures that shops can cover their costs adequately and invest in quality materials and skilled labor. Given the advisory ruling's acknowledgment of using guides for cost determination, shops can argue for retail pricing by aligning with the best practices and standards implied in these guides, ensuring they are compensated fairly while also adhering to the state's tax laws.

2. Insurers: Insurance companies, aiming to control costs, may push back against retail pricing, preferring negotiated or lower rates that help manage their expenses; however, there is an opportunity for insurers to view fair retail pricing as a step toward transparency and consistency in repair costs, potentially reducing disputes and fostering a more collaborative relationship with repair shops.

3. Consumers: Vehicle owners stand to benefit from transparent and fair pricing practices. When shops are compensated fairly, they are less likely to cut corners, leading to higher quality repairs. Consumers also need to understand the tax implications of repair costs, as outlined by the Department of Revenue, ensuring that they are aware of the actual costs and the tax contributions embedded within their repair bills.

4. Massachusetts Department of Revenue: The Department's position, as articulated in their published rulings, underscores the necessity of applying sales tax on the full retail price of paint and materials. This stance not only ensures tax compliance and revenue collection but also upholds a pricing standard that reflects the true market value of the materials used. By adhering to these guidelines, all parties contribute to a transparent and fair economic ecosystem.

5. State Regulators and Policymakers: Beyond the direct parties involved in the auto repair industry, state regulators and policymakers play a crucial role in upholding the rules and creating an environment that balances the interests of all stakeholders. Their oversight ensures that the advisory rulings and tax laws are applied consistently, promoting an industry standard that values fairness and transparency.

By navigating the perspectives of these diverse stakeholders, the auto body repair industry can move toward a more equitable and sustainable model of operation, ultimately benefiting the entire automotive ecosystem in Massachusetts.

Understanding the Current Industry State Insurer Pressures and Pricing Dynamics

Insurance companies wield considerable influence over the pricing strategies of auto body shops, often pushing them to accept reimbursements that fall short of the actual retail costs of materials and labor. This pressure is largely due to the insurers' drive to minimize claim payouts, a practice that can undermine the financial sustainability of repair shops. Such dynamics force shops to operate on thin margins, potentially compromising the quality of repair work as they might resort to using lower-quality materials or rushing jobs to cut costs. The relentless pursuit of reduced expenses by insurers not only strains their relationship with repair facilities but also impacts the broader industry ethos, steering it away from best practice standards and towards a cost-minimization mindset.

Compliance with Advisory Rulings

The auto body repair industry has parted from the 1997 Advisory Ruling 97-98-1's guidelines, which were intended to standardize the appraisal process and ensure fair compensation for shops. The divergence from these guidelines poses significant challenges, notably in regulatory compliance and adherence to fair market practices. Many shops find themselves navigating a complex landscape where the expectation to comply with outdated or overlooked guidelines conflicts with the reality of insurer-imposed pricing strategies. This disconnect not only complicates shops' operational protocols but also raises questions about the current relevance and enforcement of such advisory rulings in today's market.

Economic Impact on Shops

The financial viability of auto body shops is critically dependent on receiving adequate compensation for the materials and labor involved in vehicle repairs. When insurers enforce payment rates below retail pricing, shops absorb the economic shortfall, leading to a cascade of financial challenges. This undercompensation can result

in budget cuts in crucial areas, such as staff training, equipment upgrades and maintenance, directly affecting the quality of service and customer satisfaction. In the long term, this economic strain can lead to business closures, reduced competition and a market that favors lower-quality repairs at the expense of consumer safety and value.

Consumer Awareness and Expectations

Consumers' perceptions and expectations are significantly shaped by the pricing practices prevalent in the auto body repair industry. When shops are forced to accept less than retail pricing, they may need to transparently pass costs onto consumers or (less transparently) reduce service quality to maintain margins. This lack of transparency can lead to consumer distrust, as the rationale behind repair costs and the quality of the services provided become less clear. Educating consumers about the true costs of quality repairs and the financial dynamics between shops and insurers could foster more informed customer expectations, potentially driving demand for fair pricing and quality workmanship in the industry.

These interconnected facets of the current industry state underscore a complex ecosystem where financial pressures, regulatory guidelines, consumer expectations and industry standards are in constant flux. Understanding these dynamics is crucial for stakeholders to navigate the industry effectively and advocate for practices that ensure the sustainability and integrity of auto body repair services.

Developing Strategies for Success

In navigating the complex landscape of auto body shop operations, especially concerning the negotiation of repair costs with insurance companies, several strategic approaches can be vital. Drawing on the legal and regulatory frameworks, documentation practices and the potential for legal action, shops can strengthen their position and seek fair compensation.

Leveraging Legal and Regulatory Frameworks

Shops should become intimately familiar with 212 CMR 2.04(1)(e), which outlines the procedure for damage assessment and repair cost negotiations between shops and insurers. The regulation underscores the necessity for both parties to attempt to agree on repair costs, advocating for the use of established manuals unless a different agreement is reached. Understanding these regulations empowers shop owners to stand firm on the basis of legal standards when negotiating with insurers.

Documentation and Cost Transparency

Implementing cost and revenue tracking practices can significantly bolster a shop's negotiation leverage, through simply knowing your numbers. While some shops still rely on paint sheets and weighing the product out to determine direct paint cost on a job, many rely on a guide to get close to their costs – not just for paint but for all related materials as well. Even going by the guides, you can track this with active bookkeeping.

A shop’s profit and loss statement should give a clear picture over time of these paint and material costs which are leaving

the shop, compared to revenue attributable to the same. By systematically tracking and itemizing costs and revenues in a system like QuickBooks, shops can present a clear, data-backed rationale for their pricing. This approach aligns with the need for transparency and accountability, ensuring that shops can substantiate their claims for fair compensation based on actual expenditures over a given period.

Education and

Advocacy

Educating shop owners and staff about their rights and the specific language of relevant laws and regulations can enhance their self-advocacy capabilities. For instance, using the Department of Revenue's position on material costs, shops can develop talking points to assert the necessity of being compensated for the value added through their services and materials.

Exploring Legal Recourse

Shops have the option to file a first-party claim against an insurer after obtaining an assignment of rights from the customer. This legal strategy allows the shop to step into the shoes of the insured and directly pursue compensation owed under the insurance policy. It's a nuanced approach that necessitates a proper understanding of legal procedures, including the potential need for a Chapter 93A 30-Day Demand Letter if a bad faith insurance claim is considered. Every shop using Coverall Law’s Forever Forms has an assignment of rights built into every repair.

By integrating these strategies, auto body shops can better navigate the complexities of their interactions with insurers, seeking fairer outcomes and reinforcing the industry's standards for quality and integrity. Coverall Law, with its focus on this industry and creation of Forever Forms, can stand as a crucial ally for shops in these endeavors.

Conclusion

As we look back on the journey of the auto body repair industry in Massachusetts, we see a landscape marked by resilience, a commitment to fairness and continuously striving for excellence. The path illuminated by the Advisory Ruling 97-98-1, although established over two decades ago, still holds vital lessons and guidance for today's practices. While the industry faces modern challenges, the essence of advocating for fair compensation and transparency remains as crucial as ever.

The ADALB’s foundational work, the diverse perspectives of stakeholders and the evolving state of the industry all converge to create a tapestry of shared goals and mutual interests. Auto body shops, equipped with a deeper understanding of their rights and armed with strategic tools, are not merely participants in this industry but are its lifeblood and future.

Now, more than ever, there is a call to rally together, to leverage the strength found in knowledge, unity and legal empowerment provided by pioneers like Coverall Law. These resources are not just tools; they are symbols of a collective commitment to upholding the values that define the best in the industry.

The journey ahead may be fraught with challenges, but it is also continued on pg. 38

It Takes Genuine Honda Collision Repair Parts

Achieve a Genuine Honda Fit.

Honda collision repair parts are engineered and manufactured to Honda standards. In the collision-repair business, time is money, and you can’t waste time on parts that almost fit properly. Use Genuine Honda replacement parts. Your reputation depends on it.

For Genuine Honda parts, contact these Authorized Honda dealers.

Bernardi Honda

960 Worcester Road

Natick, MA 01760

Parts Direct: 800-247-3033

FAX: 508-651-1220

www.bernardihonda.com

Lia Honda of Northampton

293 King Street

Northampton, MA 01060

Toll Free: 800-369-7889

Direct: 1-413-587-2900

FAX: 1-413-585-0502

www.liahondanorthampton.com

Honda of Enfield

20 Palomba Drive

Enfield, CT 06082

Toll Free: 800-222-6632

FAX: 860-253-5419

www.liahondaofenfield.com

Honda North 382 Newbury Street

Danvers, MA 01923

Toll Free: 800-882-9797

FAX: 978-774-9483

e-mail: eadams@iclautos.com

www.hondanorth.com

Schaller Honda

1 Veterans Drive

New Britain, CT 06051

Toll Free: 800-382-4525

Direct: 860-826-2080

FAX: 860-826-2083

e-mail: jkiniry@schallerauto.com

www.schallerauto.com

Lundgren Honda of Auburn

525 Washington Street

Auburn, MA 01501

Toll Free: 800-777-2044

FAX: 508-721-0872

e-mail:pmccarthy@lhonda.com

www.lhonda.com

Balise Honda 400 Riverdale St. West Springfield, MA 01089

TOLL FREE: 800-992-6220

FAX: 800-254-3544

wparts@baliseauto.com

www.BaliseWholesaleParts.com

One Call, One Truck for 14 Brands!

Balise Honda of West Warwick

509 Quaker Lane

West Warwick, RI 02893

TOLL FREE: 800-992-6220

FAX: 800-254-3544

wparts@baliseauto.com

www.BaliseWholesaleParts.com

One Call, One Truck for 14 Brands!

continued from pg. 35

ripe with opportunities for those willing to stand firm, advocate for their rights and seek justice through the avenues available to them. Let this be a moment of recommitment to the principles of fairness, quality and integrity, ensuring that the legacy of Massachusetts' auto body repair industry continues to be one of excellence and unwavering standards.

Together, with the strength of our convictions and the support of specialized legal expertise, there is a promising horizon for all who are dedicated to the advancement and prosperity of this vital industry. Let us move forward with confidence, knowing that our collective efforts will pave the way for a future where fairness prevails and quality defines us.

Coverall Law Managing Attorney Sean Preston finished in the top of his law school class at the historic Howard University School of Law in Washington, DC after serving in the United States Army. He went on to excel in business and legal strategy, serving some of the world's most recognizable brands in neighboring industries. Sean recently returned from Berlin, Germany with his family (where he served in Rolls-Royce's General Counsel function) and today resides in Wareham, MA, where he helps to oversee and meaningfully lead efforts in the region for Coverall Law. He can be reached at (508) 635-5329 or

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Boch Hyundai Boch Chevrolet

THE SERVICE NEVER STOPS AT BOCH HYUNDAI!

PARTS LINE: 781-762-9210 TOLL FREE: 800-559-9210 E-MAIL: bchwholesale@ boch.com

VISIT US:

391 Boston Providence Hwy

Route 1, The Automile Norwood, MA 02062

PARTS LINE: 781-762-9210 TOLL FREE: 800-559-9210 E-MAIL: bchwholesale@ boch.com

VISIT US:

381 Boston Providence Hwy

Route 1, The Automile Norwood, MA 02062

You’ve got the right tools, staff, technology and procedures to give your customers the best repair possible. The missing piece of the puzzle? Genuine Volkswagen Collision Parts. Contact an authorized dealer today and find your perfect fit.

Mattie Volkswagen

80 William S. Canning Blvd.

Fall River, MA 02771

800-678-0914

fax: 508-730-1283

Lia Volkswagen

140 Elm Street

Enfield, CT 06083

860-698-6890

fax: 860-265-7840

www.liavw.com

Quirk Auto Dealers 115 E. Howard St.

Quincy, MA 02169

Toll Free: 877-707-8475

Volkswagen of Hartford 133 Leibert Road

Hartford, CT 06120

Direct Parts: 860-543-6012

fax: 860-728-4408

email: ebautista@vwofhartford.com

Balise Volkswagen

525 Quaker Ln.

West Warwick, RI 02893

TOLL FREE: 800-992-6220

FAX: 800-254-3544

wparts@baliseauto.com

www.BaliseWholesaleParts.com

One Call, One Truck for 14 Brands!

Mastria Volkwagen

1619 New State Highway

Raynham, MA 02767

Toll Free: 888-581-1146

Direct Parts: 508-802-9955

fax: 508-802-9966

email: vwparts@mastria.com

www.mastriavw.com Wholesale Parts

“Volkswagen“

continued from pg. 12

Only the collision repair industry can make this happen. Addressing the issue of working to the lowest common denominator in collision repair requires collaborative efforts from all participants in the collision and claims process. Repair shops, insurers, vehicle manufacturers, regulators and consumer advocacy groups must come together to promote higher standards of quality and safety in collision repair. By having open discussions, sharing best practices and implementing collective solutions, the collision industry can overcome systemic challenges and ensure that consumers receive the quality repairs they deserve while allowing the collision repair industry to keep pace with changing technology and to thrive, not just survive.

If working to the lowest common denominator in the collision repair process is allowed to continue unchecked, the significant risks and end results will continue to undermine the integrity of the collision industry. Repair shops must prioritize quality and safety over costcutting measures to ensure the well-being of vehicle occupants and uphold consumer trust. By advocating for stricter enforcement of collision and insurance industry standards, empowering consumers with knowledge and fostering collaborative efforts among industry participants, we can collectively address these issues. Together, let us commit to upholding the highest levels of quality and safety in every aspect of collision repair, safeguarding the well-being of consumers. This in and of itself will raise and reinforce the integrity of the collision repair industry, garnering it the respect that it richly deserves.

Become a part of the solution! Join the growing number of collision repairers in the ALLIANCE! Find the AASP/MA membership application on page 7 or join online at aaspma.org