Hammer & Dolly September 2019

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The Data Protection Problem

SCRS in Indy

WMABA Targets Steering & Suspension

September 2019 Volume 13, No. 9 $5.95

www.grecopublishing.com

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CONTENTS

September 2019

32 COVER STORY HELP FOR HELP WANTED:

SOLVING THE INDUSTRY’S HUMAN RESOURCES CRISIS Inside new efforts to solve an old problem. BY JOEL GAUSTEN

LOCAL NEWS 12

DEPARTMENTS 6

WMABA TO OFFER INSIDE LOOK AT “DIAGNOSING DAMAGE OF STEERING AND SUSPENSION” More details on this month’s membership meeting.

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NATIONAL NEWS 18

CIC TACKLES AUTOMAKER-APPROVED NON-OEM PARTS Sifting through the grey areas of parts.

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CIC PARTICIPANTS TOUR JOHN FORCE RACING

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MEMBERSHIP BENEFITS HIGHLIGHT SCRS OPEN MEETING

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A post-Conference treat for automotive fans.

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24

The Society's newest member initiatives take shape.

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SEMA 2019 PROMISES NEW IDEAS, STRATEGIES AND TOOLS

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BY ALANA BONILLO AND JOEL GAUSTEN

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SCRS announces showcase speakers and more.

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SKILLSUSA NATIONAL CONFERENCE DRAWS OVER 100 COMPETITORS

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The annual showcase concludes in Kentucky.

INDUSTRY ADVICE: ASK MIKE 36

Editor’s Message JOEL GAUSTEN

Executive Director’s Message JORDAN HENDLER What’s WMABA Up To? WMABA Membership Application WMABA Sponsorship Page

Calendar of Events Member Spotlight: Ray’s Auto Body WMABA Board of Directors

Advertisers’ Index

Stock Images © www.istockphoto.com

IS THE INDUSTRY UP TO SPEED ON ADAS PROCEDURES? Knowing what to do and what to ask for.

September 2019

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THEY’RE CALLED “ORIGINAL BMW PARTS” FOR GOOD REASON. FOR UNCOMPROMISING PRECISION AND INCOMPARABLE QUALITY, YOUR BMW CENTER IS YOUR ONE-STOP SHOP FOR EVERYTHING BMW. For Original BMW Parts, contact one of these authorized BMW centers: BMW of Annapolis 25 Old Mill Bottom Road Annapolis, MD 21409 410-349-2565 Fax:410-349-2586 mybmwofannapolis.com

Passport BMW 5000 Auth Way Marlow Heights, MD 20746 301-423-0733 Fax: 301-423-2717 passportbmw.com

BMW of Alexandria 499 South Pickett Street Alexandria,VA 22304 Direct: 703-684-5255 Fax: 703-647-1853 bmwofalexandria.com

BMW of Owings Mills 9702 Reisterstown Rd Owings Mills, MD 21117 410-363-1461 Fax: 410-363-7749 northwestbmw.com

BMW of Silver Spring 3211 Automobile Blvd Silver Spring, MD 20904 866-737-8937 Direct: 301-890-3015 Fax: 301-890-3748 bmwofsilverspring.com

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September 2019

Richmond BMW 8710 West Broad Street Richmond, VA 23294 800-237-0130 Direct: 804-527-6860 Fax: 804-965-6254 E-mail: tdailey@crownauto.com richmond-bmw.com BMW of Catonsville 6700 Baltimore National Pike Baltimore, MD 21228 855-996-2906 410-744-2000 Fax: 410-818-2600 bmwofcatonsville.com

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Your one-stop shop for all genuine Ford parts!

DON’T BE FOOLED BY COUNTERFEIT PARTS,

Call JERRY’S FORD WHOLESALE PARTS DIVISION for all your genuine Ford parts needs!

8 delivery vehicles ready to service your parts needs!

Parts Hotline: (703) 256-0638 24 Hour Parts Fax: (703) 354-4834 or email orders to parts@jerrysford.com

JERRY’S FORD SALES INC.

September 2019

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Joel Gausten

EDITOR’S

(973) 600-9288 joel@grecopublishing.com

MESSAGE FALL INTO ACTION Well, this summer is sure flying by, isn’t it?

The end of this month will see the conclusion of another sunny season and the beginning of fall. For me, this time of year feels like a rollercoaster about to make its speedy descent after reaching the top of the track. The remaining four months of 2019 promise to be a momentous and exciting time for WMABA, Hammer & Dolly and the auto body community we serve.

On September 18, WMABA will host John Shewbridge of Hunter Engineering for “Diagnosing Damage of Steering and Suspension,” a can’t-miss discussion that will provide technical information you need to know to perform the safest and most professional repair possible. An idea of what to expect from this special gathering is featured in a preview article in this month’s Hammer & Dolly.

Before we know it, the Las Vegas Convention Center will be booming with 100,000-plus automotive enthusiasts and industry members for the 2019 SEMA Show. WMABA will once again have a major presence at the Show, both as spectators on the Convention Center floor and as participants/attendees in events hosted by the Collision Industry Conference (CIC) and the Society of Collision Repair Specialists (SCRS). This month’s issue features

WMABA OFFICERS PRESIDENT

VICE PRESIDENT

TREASURER SECRETARY

IMMEDIATE PAST PRESIDENT

Torchy Chandler torchy.chandler@gmail.com 410-309-2242 Bill Hawkins hawkinswilliamjr@gmail.com 510-915-2283 Barbara Chase barbara@siskautobody.com 301-855-5525 Phil Rice phil@ricewoods.com 540-846-6617 Mark Schaech, Jr. markschaech@gmail.com 410-358-5155

BOARD OF DIRECTORS

Don Beaver (donbeaver3551@gmail.com) 443-235-6668 Rodney Bolton (rbolton@aacps.org) 443-386-0066 Kevin Burt (kevinburt@walkermillcollision.com) 301-336-1140 Barry Dorn (bdorn@dornsbodyandpaint.com) 804-746-3928

Ben Gibson (bgibson@richmondmarinecenter.com) 804-355-8151 Steven Krieps (srkrieps@live.com) 304-755-1146 Danny Szarka (danny@dynamiccollisionservices.com) 410-500-9200

ADMINISTRATION

EXECUTIVE DIRECTOR Jordan Hendler (jordanhendler@wmaba.com) 804-789-9649 WMABA CORPORATE OFFICE P.O. Box 3157 • Mechanicsville, VA 23116

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September 2019

an update from SCRS on this year’s Repairer Driven Education (RDE) series as well as thoughts from WMABA legend and returning SEMA presenter Mike Anderson (Collision Advice).

I encourage you to take the time to attend both “Diagnosing Damage of Steering and Suspension” and the SEMA Show. If your schedule doesn’t allow you to do so, rest assured that Hammer & Dolly will be there to share news and highlights from these and other important happenings. Also, be on the lookout for more WMABA-specific events in the months to come. Whether you come out or read up, make sure to join us on the fast and busy ride into 2020. H&D

STAFF

PUBLISHER SALES DIRECTOR EDITORIAL DIRECTOR CREATIVE DIRECTOR EDITORIAL/CREATIVE COORDINATOR

OFFICE MANAGER

DESIGN ASSISTANT

Thomas Greco thomas@grecopublishing.com

Alicia Figurelli alicia@grecopublishing.com

Joel Gausten joel@grecopublishing.com

Lea Velocci lea@grecopublishing.com

Alana Bonillo alana@grecopublishing.com

Donna Greco donna@grecopublishing.com

Christopher Rizzi chris@grecopublishing.com

PUBLISHED BY TGP, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 973-667-6922 FAX 973-235-1963 Reproduction of any portions of this publication is specifically prohibited without written permission from the publisher. The opinions and ideas appearing in this magazine are not necessarily representations of TGP Inc. or of the Washington Metropolitan Auto Body Association (WMABA). Copyright © 2019 Thomas Greco Publishing, Inc.

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September 2019

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EXECUTIVE DIRECTOR’S

MESSAGE It’s Time to “Fall” in Love with WMABA I want you to consider that the association’s success isn’t just up to “other people.” I hear a lot of comments like, “Someone needs to do something about that,” or, “Who do we have to talk to, to get something done around here?!”

We have a reply to that kind of statement, if you live in my house: “Who do you think that someone is?”

The someone is YOU. If you want something done, you’ll probably have to step up yourself. You’ll have to roll up those sleeves (some more), and get dirty. You already expend a lot of effort at your work – whether you’re the owner, manager, estimator, office staff or technician – and doing extra just seems…well, extra. Where do you find the time?

The great news is there are already other “someones” who’ve taken up the oars of this ship, and all you have to do is get on board.

Jordan Hendler

(804) 789-9649 jordanhendler@wmaba.com

We just need more hands on deck. We need more people with ideas, and the means to help push us in the right direction.

The first baby step is joining. Being a member helps put dollars in the tank, so we can sail into solutions for the industry’s problems.

Whether that’s bringing better speakers, having more education initiatives, or heading into the government agencies or legislation, all that effort takes dollars - and every dollar counts!

Baby step Number Two would be coming to the meetings. Being present for all the meetings we have is a way to support us in our efforts. Plus, you’ll learn something new and you’ll meet more people in your industry. Never underestimate the power of camaraderie; it’s what WMABA was - and is - built on. The Board is more than colleagues; we are trusted friends.

Step Three is volunteering on our Board or on a committee. You can do 90 percent of this from your own desk! We do a lot of communication by conference call, and meet in person when we can.

It’s not the daunting tenure it’s likely been built up to be in your head.

(And certainly not a sentence in the brig!) Our Board members enjoy the benefits of having a group of people to not just bounce industry matters around, but also to voice personal issues and have a sounding board or knowledge base to pull from.

No matter the step you take, you are the “someone” we need.

And all someone has to do is make a little effort and we’ll make big waves! H&D

Check the WMABA website and newsletters for regular updates and reports from the Executive Director’s perspective.

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September 2019

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WHAT’S UP TO? WMABA MEMBERSHIP: THE UN-SECRET PLAYBOOK It’s always a good time to get involved in WMABA. If you’re reading this, your first benefit is already being realized: Staying up to date on the news in our area and beyond.

Get Your Team Jersey Supporting WMABA is an investment in the future of your business and your industry. By becoming a member, you are represented in all the places the Board or executive director go. Whether at a trade show like SEMA, assisting with the SCRS OEM Technology Summit regarding certified repairs or locally at the state capitol meeting legislators or testifying at a hearing, your interests and the interests of all repairers are at the forefront. Though repairers often feel competitive, the association is a place for camaraderie and community. Here, we’re all on the same team.

Get Educated WMABA offers issue-specific, topic-driven education throughout the year. Participation in special events and local meetings, such as the Audi Training Center-hosted seminar and tour, offers your business the best in opportunities to advance your understanding of changes within our industry.

JOIN !

TODAY 10

September 2019

The Playbook The association is your resource for all things related to your business.

Whether you have a question about current Labor Rate data, operations, customer interaction, insurer relationships, vendor products or national news, your association is the place to ask first. Through our relationships nationally, we can even take issues to the forefront of places such as the Society of Collision Repair Specialists, Collision Industry Conference or national contacts for insurers and vendors.

Locally, we research governmental regulations and oversight to make sure the repair industry is protected from any negative legislation.

Represented in both Virginia and Maryland, WMABA proposes and opposes recommended bills that come into the legislature during open session. Also, we work with consumer-related entities, government agencies and other related industry organizations to ensure that the voices of the repairer and their customer are heard.

Many repairers take advantage of the knowledge and community the association has for navigating situations that arise. A simple phone call or email can circumvent many issues our members encounter.

Call the Game As a member, you decide your personal level of participation. Do you have interest in committees that address particular issues you feel passionately about? Would you want to be a Board member and assist in guiding the direction of the association? How about sitting on the sidelines so you can focus on your own business? All answers can be correct! While WMABA would like to encourage your spirit of volunteerism, it is solely up to you at what level you get involved.

The minimum is getting your membership. This year can WIN with your commitment to the betterment of your business and your industry. Sign up today! H&D

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WMABA THANKS

YOU WMABA thanks their generous supporters of the

LEVEL 1

Corporate Sponsor Program for 2019!

We encourage YOUR SUPPORT of those who SUPPORT US! For more information about the sponsorship program, please contact Executive Director Jordan Hendler at (804) 789-9649 or email jordanhendler@wmaba.com

LEVEL 2 BAPS Auto Paints & Supply • Certified Automotive Parts Association

www.wmaba.com

FinishMaster • Single Source National Coatings and Supplies • WheelsOnsite

September 2019

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National trends, local training.

LOCAL

NEWS

WMABA to Offer Inside Look at “Diagnosing Damage of Steering and Suspension” On September 18, WMABA will welcome John Shewbridge, regional trainer for Hunter Engineering, for “Diagnosing Damage of Steering and Suspension,” a special technical presentation held at the Hunter Washington DC Regional Training Center in Annapolis Junction, MD. The event begins at 4:30pm with a reception/open house that will be followed by the presentation at 5pm.

Shewbridge’s discussion will provide valuable technical information about vehicle alignment and safety systems as well as how to integrate them more smoothly into your repair facility processes. Topics will include how to diagnose and blueprint a vehicle, the importance of OEM position statements, compiling proper documentation to better ensure payment from insurers and the critical procedures that must be performed before, during and following an alignment. The talk will also touch upon advanced driver-assistance systems (ADAS). Handouts will be given to attendees present for the event.

The WMABA seminar will also address the issue of collision repair facilities subletting this work to tire shops that may not have the technical knowledge necessary to adequately perform the task at hand.

“Now more than ever, the alignment is a critical part of putting that car back into its pre-accident condition relative to safety, function and appearance,” Shewbridge says. “It’s a misconception that it’s okay to let some sublet entity take care of it for you. The ultimate responsibility of this work falls on the shoulders of whoever receives the check – not necessarily who did the work.

“I was a body technician for 30-plus years, and I was one of those guys who did their own alignments,” he adds. “I’m a true

CALENDAR OF

example of how easily this can be performed in a body shop.”

Shewbridge encourages attendees of the September 18 meeting to enter with an open mind.

“Even if they’re not going to buy a machine and jump into doing this work themselves, they should at least have a better idea of what it’s going to take if they’re still continuing to sublet.”

As he prepares for his first John Shewbridge of WMABA presentation in over a Hunter Engineering decade, he also asks shops to “prepare to reconnect with an old friend!”

For more information and to register, visit wmaba.com or contact Executive Director Jordan Hendler at (804) 789-9649 or jordanhendler@wmaba.com. H&D

Executive Director’s Thoughts

This is a great meeting we’re gearing up for with John, as our membership is looking for ways to integrate advanced systems, diagnostics and repetitive operations under their own roof. We are excited about hosting this meeting in the Fall for our members to not only get information, but to have some member time together, too! - Jordan Hendler

Industry training opportunities and don't-miss events.

EVENTS CLASS LISTINGS

September 6, 2019 UNDERSTANDING THE CYCLE TIME PROCESS James Rumsey Technical Institute, Martinsburg, WV

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September 2019

www.i-car.com or (800) 422-7872 for info

October 10, 2019 UNDERSTANDING THE CYCLE TIME PROCESS Alexandria Training Center, Alexandria, VA

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September 2019

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KEEP IT GENUINE

INSIST ON GENUINE GM PARTS

We stand behind our product, providing collision repair professionals and vehicle owners peace-of-mind and confidence.

Contact these Genuine GM Parts dealers for all your parts needs: NU CAR CHEVROLET 172 North Dupont Highway New Castle, DE 19720 Phone: 800-633-6606 Fax: 800-346-5285 e-mail: parts@nucar.com www.nucar.com

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OURISMAN CHEVROLET 4400 Branch Avenue Temple Hills, MD 20748 Phone: 301-899-6990 Fax: 301-899-9375 www.ourismanchevrolet.com

September 2019

RADLEY CHEVROLET 3670 Jefferson Davis Highway Fredericksburg, VA 22408 Phone: 800-355-8202 Direct: 540-898-0055 Fax: 540-891-2074 www.radleychevrolet.com

OURISMAN CHEVROLET OF ROCKVILLE 807 Rockville Pike Rockville, MD 20852 Toll Free: 800-345-4640 Direct: 301-424-5332 Fax: 301-294-6381 www.rockvillechevrolet.com

JERRY’S CHEVROLET 1940 E. Joppa Road Baltimore, MD 21234 Toll Free: 844-817-9405 Local: 443-219-3339 Fax: 443-403-0803 chevyparts@jerryschevrolet.com www.jerryschevrolet.com

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MAINTAIN AN INFINITE INVENTORY OF ORIGINAL MINI PARTS.

At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability. Original MINI parts assure an absolute perfect fit and function.

For Original MINI parts, contact any of these authorized MINI dealers.

MINI of Annapolis 25 Old Mill Bottom Road Annapolis, MD 21409 410-349-2565 fax: 410-349-2586

Crown MINI 8710 West Broad Street Richmond, VA 23294 804-527-6860 fax: 804-965-6254

MINI of Alexandria 5990 Duke Street Alexandria, VA 22304 703-461-6250 fax: 703-751-0595

MINI of Montgomery County 820 Russell Avenue Gaithersburg, MD 20879 Parts: 240-238-1204 Parts fax: 240-238-1493

MYMINIANNAPOLIS.COM

MINIOFALEXANDRIA.COM

CROWNMINI.COM

MINIOFMONTGOMERYCOUNTY.COM

© 2019 MINI USA, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.

September 2019

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Fifty years of excellence.

MEMBER

SPOTLIGHT

BY ALANA BONILLO

RAY’S AUTO BODY In business for well over 50 years, Ray’s Auto Body is a household name in Vienna, VA. The shop’s reputation for quality repairs and excellent customer service was spearheaded by its founder – the late, great Ray Arndt – who ran and operated the business with his wife and partner, Joyce, until he passed away in 2012. Joyce continued on with the shop until she passed the keys over to a trusted member of the team – Jennifer Johnson, who purchased the business last March.

“She left me an amazing shop, a building and legacy to fill,” remarks Johnson. “We have great customers here in Vienna, with many repeat customers over 50 years. I am very blessed.”

Johnson has deep roots in the automotive world and has been around cars her whole life. Her 35 years of experience began with performing customer service and bookkeeping for a small mom-andpop mechanical shop. This led to serving as a collision repair office receptionist and estimator; now, she is one of the few female body shop owners in northern Virginia.

Johnson came on board at Ray’s Auto Body as an estimator in March 2015. The shop went through a few different managers, and Johnson stepped in and began running the business out of sheer

necessity. This led to her taking on the management role as a oneyear trial.

Clearly, she steered the shop in the right direction. Joyce had been approached by big companies to sell the business, but she chose Johnson as a way to help the shop keep its small, hometown atmosphere.

“It’s an honor to have the opportunity.”

The shop was recognized by WMABA last year as one of its 50-year members during the association’s 50th anniversary celebration. Johnson accompanied Joyce to the festivities.

Johnson’s future goals are to earn aluminum certification, get the shop back to I-CAR Gold status and hire an additional technician and estimator to bring in new work. Another goal is obtaining OE certification down the line. Johnson is happy to have inherited expert technicians with a wealth of experience – something that's hard to come byto come by in today’s collision repair world.

“My goal is to get into the 21st century and keep up with technology and increase sales. I want to keep the legacy alive for Joyce and Ray.” H&D Veteran WMABA shop Ray’s Auto Body now operates under new owner Jennifer Johnson.

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WHY GENUINE PARTS? It’s the Right Thing to Do

You lose money when aftermarket parts don’t fit. Toyota Dealers are your best source for Genuine Toyota Parts. All it takes is one call.

For Toyota Genuine Parts please call one of these authorized local Toyota Dealers: Antwerpen Toyota 12420 Auto Drive Clarksville, MD 21029 Phone: 410-988-9272 Fax: 443-539-4022 darnold@antwerpenauto.com

Jerry’s Toyota 8001 Belair Road Baltimore, MD 21236 Phone: 410-661-4610 Fax: 443-455-1453 toyotaparts@jerrystoyota.com driley@jerrystoyota.com

Younger Toyota 1935 Dual Highway Hagerstown, MD 21740 Phone: 800-296-1190 Fax: 301-733-5465 dthompson@youngertoyota.com

Koons Toyota Annapolis 1107 West Street Annapolis,MD 21401 Phone:(800)262-3330 Fax:(410)280-6361 roy.easter@koons.com

ToyotaPartsAndService.com September 2019

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NATIONAL

NEWS CIC Tackles AutomakerApproved Non-OEM Parts When is a “non-OEM” part still

approved for use by the automaker?

This was a critical question

explored at length during a recent

panel discussion presented by the

Collision Industry Conference (CIC) Parts and Materials Committee in

Toyota’s Eric Mendoza explained the nuances of OEM-approved parts.

parts are created equal. In addition to providing traditional OEM

products, the company also produces OES (original equipment

supplier) and “OES second-line” parts for the automaker. An OES

part is a service part made to a different standard than the original

equipment part, while “second line” is that part’s value-line variant.

Williams stressed that OES and OES second-line parts are

Indianapolis. Eric Mendoza, manager

produced with the automaker’s blessing.

operations department for Toyota, and

point or fulfillment that’s different from what’s originally there, but it

of the North American collision

David Williams, director of the

automotive original equipment service

parts division at DENSO Products & Services Americas,

addressed some of the ways that parts developed outside of

original manufacturer specifications could still receive the seal of

approval by an OEM for use during the repair process.

In regard to parts currently in the marketplace for Toyota

vehicles, Mendoza offered clarity into what is and isn’t considered

an appropriate product for shops to purchase.

“The second line is usually built to meet some type of price

is still backed by the manufacturer with their brand on it.”

“There is maybe a perception that the engineering standard

for the original part that was put in [the vehicle] during production

in one of our manufacturing plants is the standard that all of our

parts are manufactured to; that’s not necessarily true,” commented

Mendoza. “However, what is absolutely true and consistent is that

Toyota engineers [at Toyota Motor Corporation] always sign off on

the quality standard. While it may be different than the original

product line, it’s always a Toyota-backed [engineering] standard

“The Toyota dealers are your only opportunity to buy an

that is intended to maintain our brand image.”

However, he noted that not all products sold by authorized

serves more than just a market need. With the typical contract with

authorized Toyota part from the Toyota Motor Corporation.”

Toyota dealers to the industry are indeed OEM, particularly when it comes to wheels, wiper blades and other accessories.

“We don’t hold [Toyota dealers] to an agreement that

requires them to [not sell] aftermarket parts.”

A Tier 1 parts supplier operating in 38 countries, DENSO

specializes in manufacturing a variety of electromechanical,

powertrain management and air conditioning products. Its work on the collision side includes (among other things) manufacturing condensers and radiators for Toyota. While DENSO provides

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these parts to the automaker, that doesn’t mean that all of those

September 2019

Williams added that the production of second-line parts

an OEM requiring DENSO to provide service parts 10 to 15 years

out of mass production, the company sometimes needs to explore

less expensive methods to create products as the in-house

machinery used to create OEM-specified parts breaks down over

time. This can lead DENSO to come up with new manufacturing

agreements with the impacted OEM along the way.

“We can’t leave a customer abandoned without a part.”

While DENSO’s relationship with Toyota is one example of its

work as an OEM parts manufacturer, the company also generates

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Solving the product puzzle.

Get it right from the source.

Ford and Lincoln Mercury dealers are the one-stop source for all of your collision repair needs.

revenue by creating products for the aftermarket side. Williams provided

insight into how DENSO differentiates between the two versions.

“When you’re developing a part for

a car manufacturer, there are a variety

of ways that comes to be. Ultimately, it

When you need fascias, grilles, headlamps, wheels or any other Ford Motor Company Genuine Part, call your local wholesaling dealership. They’re a great souce for technical and repair information as well. Using Genuine Parts can help your body shop reduce cycle time, improve relationships with insurance companies and satisfy customers. So get everything you need in just one call to your one-stop collision repair resource – your local Ford or Lincoln Mercury Dealership.

David Williams of DENSO offered perspectives from both the OEM and aftermarket sides.

comes down to some type of form, fit and function approval and

being able to hold that manufacturing requirement over [the length

Contact us for all your parts needs: WALDORF FORD 2440 CRAIN HWY WALDORF, MD 20601 Phone: 301-843-3028 Fax: 301-843-0334 e-mail: parts@waldorfford.com waldorfford.com

JERRY'S FORD ALEXANDRIA 6510 LITTLE RIVER TURNPIKE ALEXANDRIA, VA 22312 Phone: 703-256-0638 Fax: 703-354-4834 e-mail: parts@jerrysford.com jerrysford.com

© 2018, Ford Motor Company

of] the contract…In an aftermarket part that we distribute through any of our retail channels, it doesn’t meet that same criteria. The quality, design and form, fit and function of that part is entirely

based on our own internal criteria. We determine the form, fit and function; we determine the quality requirements of manufacturing

output and determine how that manufacturing output’s going to be

held over time. There is no secondary approval. If there’s a change

that’s made in an aftermarket part, it’s up to us to police ourselves.”

H&D

Executive Director’s Thoughts

The heat of the summer must be rubbing off on the parts debate, which is becoming quite hot! The committee looking into parts definitions - including non-OEM parts under the “alternative OE” category - is bringing forward industry experts to talk about what differences make a part OEM versus aftermarket. The most important differential in my mind is what the consumer gets with that part. Is it fully covered under their existing warranty or lease agreement? Will it perform the same in a subsequent accident? The customer has no voice at these meetings or discussions, so it’s of the utmost importance we consider them first. - Jordan Hendler

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NATIONAL

NEWS CIC Participants Tour John Force Racing

Following the conclusion of the most recent Collision Industry Conference (CIC) in Indianapolis, various participants took a tour of the John Force Indy Shop in Brownsburg, IN. Described on the location’s official website as “the heartbeat of John Force Racing,” the jaw-dropping facility boasts over 80,000 square feet of machine, paint and chassis shops in addition to a second-floor museum. The location’s namesake is a 16-time Funny Car Champion and the holder of more all-time records than any driver in National Hot Rod Association (NHRA) history. More information on this impressive man and building is available at johnforceracing.com. H&D

OVER 40 YEARS NISSAN EXPERIENCE #1 WHOLESALE DEALER IN DISTRICT MULTIPLE DELIVERY DRIVERS Visit Us 14777 Jefferson Davis Highway Woodbridge, Virginia 22191 M-F 8am-7pm SAT 8am-5pm

Contact Us E-mail: parts@cowlesauto.com Phone Number: 703-497-3097 Fax Number: 703-490-4407 www.cowlesnissan.com

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September 2019

A day to remember.

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RAE is North America’s premier supplier of OE certified repair equipment.

Our OE approved systems and products are the “preferred choice” for use in collision repair because the system or products have already been prescreened by the car manufacturer.

PHONE: 732-495-7900 FAX: 732-495-7904 E-MAIL: bill@rae1.com www.raeservice.com VISIT US ON FACEBOOK www.facebook.com/ReliableAutomotiveEquipment

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Benefits and beyond.

NATIONAL

NEWS Membership Benefits Highlight SCRS Open Meeting As extensively detailed during its recent Open Board Meeting in Indianapolis, the Society of Collision Repair Specialists (SCRS) continues to focus on a number of member benefits and initiatives with great success.

In addition to ongoing efforts to develop a national healthcare benefit program for its state affiliates, the Society is actively promoting its new 401(k) platform for collision repair-related entities of all sizes. SCRS Executive Director Aaron Schulenburg noted that the program was designed in part to make it easier for small businesses to provide stronger benefits to employees while increasing the potential for long and successful industry careers for new recruits.

“One of the struggles is that we have small businesses that have a hard time competing with larger businesses in the industry as well as other businesses that may be attractive to a similar group of entrants into the trades. The collision repair industry may lose out to other automotive trades or industries that are more prepared to offer enhanced benefits or higher pay.”

Currently, the 401(k) program boasts nearly 100 participants and has already saved industry members nearly $30,000 in annual fees. SCRS Chairman Brett Bailey praised the initiative as a “gamechanger” for the industry.

“It’s something the industry has needed for a long time.”

In other national news, SCRS recently participated in three “benchmarking sessions” in conjunction with the Specialty Equipment Market Association (the SEMA Show’s parent organization) focused on advanced driver-assistance systems (ADAS). These gatherings aimed to educate SCRS affiliate members on the processes and impact of calibration. The most recent session drew a higher-than-usual response from the collision repair side of the industry.

SCRS is also fielding a host of recent member concerns in regard to the distribution of repair data.

“We’re finding an increasing amount of shops that are calling in to SCRS and sharing that they are running across issues where, after the creation of estimates, there are damage history reports populating on CARFAX, AutoCheck and some of these VIN-reporting programs,” Schulenburg explained. “This has come up in the industry before; this is not a new conversation. However, in the past, I think they have been one-off anomalies that were proven away as random examples. The volume of increase that we’re starting to field

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September 2019

from members is indicating that it’s probably not an anomaly at this point. We are concerned that information is moving from estimators’ desktops or shop servers to VIN-reporting companies.”

Moving forward, SCRS plans to continue its work with other industry stakeholders in developing consistent terminology and SCRS Executive definitions for parts in business-toDirector Aaron business communication. This Schulenburg includes ongoing discussions with automakers, suppliers, repairers and others through the Collision Industry Conference (CIC) Parts and Materials Committee (cochaired by Schulenburg).

For the fifth year in a row, SCRS joined forces with the March Taylor Memorial Fund in donating tool scholarships (in conjunction with Snap-on) to the four Gold medalists in the Automotive Refinishing Technology and Collision Repair Technology categories at the SkillsUSA National Leadership and Skills Conference. This year’s Conference was held this past June in Louisville, KY. The Open Board Meeting featured a presentation by Education Committee members Ron Reichen and Bruce Halcro on required manufacturers’ safety inspections. Additionally, SCRS Past Chairman Barry Dorn reported that the Database Enhancement Gateway (DEG) had serviced just under 15,000 database inquiries as of July 2019. SCRS currently distributes DEG-generated “estimating tips” weekly via email to industry members free of charge. The Society has also posted a new series of educational videos on welding presented by Education Committee member Toby Chess at scrs.com/videos.

With this November marking SCRS’ first full decade of participation at the SEMA Show in Las Vegas, the Society has announced its full schedule of Repairer Driven Education (RDE) sessions for the 2019 event at semashow.com/scrs. Additional information is available on page 24.

More information on SCRS’ 401(k) program is available at scrsbenefitscenter.decisely.com. Information on other SCRS benefits can be found at scrs.com/member-benefits. H&D

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NATIONAL

NEWS SEMA 2019 Promises New IDEAS, Strategies and Tools

It’s almost that time!

In just a few weeks, collision repairers from all over the nation will be strolling the Las Vegas Convention Center and taking in all that this year’s SEMA Show has to offer. Of course, that includes the hefty slate of courses that the Society of Collision Repair Specialists (SCRS) has put together for its 2019 Repairer Driven Education (RDE) series.

Featuring some of the top names in the industry and up-andcoming innovators, this year’s RDE series is certainly one not to miss. This year brings along the much-anticipated second installment of the IDEAS Collide Showcase. Moderated by Paul Webb of WebbVT (who will also present “Advanced Business Communications – the A-B-Cs of Building Trust” on November 4), the Showcase returns with a completely new slate of 10 speakers who are expected to wow audiences with new ideas and solutions within their individual 10-minute, TED Talk-style time slots.

“We are so excited about this lineup,” says SCRS Executive Director Aaron Schulenburg. “It’s an interesting group of speakers who branch out into some unusual topics that really embrace the ideas of disruption, solutions and things that are outside the typical for our industry.”

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September 2019

IDEAS Collide speakers will include Ryan Taylor, CEO of Body Shop Booster, Inc.; Tim Ronak, senior services consultant for AkzoNobel; Mario Dimovski, CEO of Tradiebot Industries; Elle Artison, CEO of Paul Webb Training; Kyle Holt, president of S/P2; Fred Iantorno, vice president of loT [Internet of Things] for VeriFacts Automotive; Wayne Mitchell, global director automotive solutions for Stericycle Expert Solutions; Jody Folk, collision repair design service for Sherwin-Williams Automotive Finishes; Doug Kelly, CEO of asTech; and John Goglia, independent aviation safety consultant and adjunct professor at Vaughn College of Aeronautics and Technology.

This year’s RDE schedule will also see the return of popular SEMA speaker Mike Anderson (Collision Advice), who will copresent two seminars. The first, “Educate Consumers on Safe Repairs with Owner’s Manuals” on November 5, will pair him with Database Enhancement Gateway (DEG) Administrator Danny Gredinberg for a discussion on the critical need for auto body professionals to review owner’s manuals with prospective customers to gain their trust and better educate them on what is required for a safe and proper repair. Anderson is thrilled to work with Gredinberg in offering this information to SEMA attendees.

“That guy is a rock star and under-appreciated in our industry. Danny’s the one who turned me on to links to owner’s manuals. There’s so much in those that will help collision repairers educate consumers about required procedures when we may have a friction point with an insurance company. I’m hoping that Danny and I will blow people’s minds about how reviewing these manuals should be a part of our customer interactions and the estimating process.”

For “Overcoming Objections to Scanning” on November 6, Anderson will join Jake Rodenroth of asTech in addressing some of the common objections that collision repairers hear in the marketplace in regard to scanning. The seminar will also explore important considerations for diagnostics and calibrations.

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RDE gets more robust.

BY ALANA BONILLO AND JOEL GAUSTEN

“We’re going to help people understand how to find documentation to substantiate scanning for OEMs that don’t have position statements,” Anderson explains. “We’re also going to share a few insights into some of the inspections that people might not be privy to – like with steering columns, seatbelts and SRS [supplemental restraint systems]. We also will explain the reason why some OEMs use ‘recommended’ versus ‘required.’ We encourage insurers to attend this class as well, because our goal is to educate people. The more educated all parties in our industry become, the more we can remove the friction and just focus on the consumer – who should be the most important part of the whole conversation.”

Another must for collision repair business owners is “How to Mitigate Risks and Thrive” on November 6. Presented by David Willett of Intrepid Direct, the insurance-based discussion will leave repairers with the right strategies to protect their profits, assets, liability and reputations.

“Businesses aren’t getting easier; they are getting more complex to run. What owners need is concise advice they can use for things, like exposures that they know they need to take care of and some newer ones that may not be as apparent to them,” Willett explains.

If you haven’t already signed up for this year’s RDE series, now is the time to do it.

More information about all the RDE courses and how to sign up is available at semashow.com/scrs. H&D

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September 2019

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Tomorrow’s techs impress.

NATIONAL

NEWS National Conference Draws Over 100 Competitors

SkillsUSA’s 55th Annual National Leadership and Skills Conference – including the SkillsUSA Championships, a showcase of career and technical education students – was recently held in Louisville, KY. In addition to showcasing a variety of other trades, the Conference drew 132 student competitors from around the country to showcase their talents in the Collision Repair Technology, Automotive Refinishing Technology and Collision Damage Appraisal categories. WMABA-area competitor Niderah Goldsborough (Delcastle Technical High School; Wilmington, DE) took home a Bronze win in Automotive Refinishing Technology.

Virginia-based industry leader Teresa Bolton, director of collision repair test development for Automotive Service Excellence (ASE), chaired this year’s Collision Repair Technology segment. The 2019 National event marked her second decade as a SkillsUSA volunteer.

“The [National] competition has really changed throughout the years. Back in 2000, Collision Repair and Refinishing was one competition, and the competitors had to do a little bit of both. In 2007, we split the competition in two. Two years ago, SkillsUSA started a computerized Collision Damage Appraisal competition.

Next year will be its last year as a ‘demonstration’ category, and then it’ll become a part of the contest.”

As with past events, Bolton was impressed with the level of professionalism displayed during this year’s Conference.

“For the past 20 years, that has been the best week of the summer for me. The competitors are so focused on the task at hand and so grateful to the many people involved in putting the event together every year. The competitors blow me away; they’re such great young people. To watch them do what they’ve been taught and perform at such a high level is just amazing to me.”

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September 2019

Students demonstrated their style and skills in Louisville.

After two decades with SkillsUSA, she still sees tremendous value in devoting her time to the organization and urges others to do the same.

“As an industry, we need to encourage these young people.

They’ve gone through a technical high school or technical college, and they’ve mastered their craft. It’s up to us to encourage them to keep going to be a part of our industry.”

More information on SkillsUSA is available at skillsusa.org.

H&D

Executive Director’s Thoughts

The SkillsUSA national and local events and area schools are where every shop should be looking for their next employees.

The students who compete are clearly interested in becoming our next technicians, painters, estimators and more. They are hungry to have a career. It saddens me that usually the only shops showing up are the consolidators of the industry, which means they have the pick-of-the-litter on the best our teachers are putting out there. More shops need to get in and help out – volunteering will ultimately help them, too! - Jordan Hendler

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COVER

STORY

HELP FOR

HELP WANTED: Solving the Industry’s Human Resources Crisis It’s no secret that the national collision repair industry is quickly buckling under the weight of a worsening workforce shortage.

This month, Hammer & Dolly explores some of the innovative ways that industry members – and the government – are working to bring people into the field and keep them here.

The Realities of Recruitment Kyle Holt, president of S/P2 (sp2.org), is one of a growing number of industry professionals standing on the frontlines of the employee dilemma. S/P2 serves collision repair shops and other trade employers by connecting them with the next generation of skilled workers through S/P2 Careers (sp2.org/careers), a recruiting platform of more than 50,000 résumés that businesses can use to recruit locally, regionally and nationally. S/P2 works with 2,300 collision, auto service and heavy-duty diesel shops nationwide. According to Holt, S/P2 has accumulated over 46,000 entry-level technicians across 2,700 high and/or postsecondary schools in the past two years.

Currently, the company is working with over 900 businesses that have an S/P2 Careers account and actively recruit those entry-level technicians.

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September 2019

“There’s not some pile of experienced technicians in the corner that everybody can draw from. The only real source we have is to help the students we have in our career tech programs, encourage more students to join those programs and then help them transition into the industry with the right first employer, the right career path and incentives in place so they stay in the industry for the long term.”

Based on his experience working alongside so many repair/services and educational entities, Holt has some practical advice for any automotive business looking to entice and keep employees: Have a pay plan that makes sense. “If you want to put a young, entry-level technician on flat rate, you’re going to drive them out of the industry. They’ve got to be on an hourly wage or [have] some way that they are not going to starve while they’re learning.”

Have a tool plan in place. “More and more shops are purchasing tools so that none of their technicians need to bring their tools in.”

Keep employees’ expectations realistic. It is very possible for an experienced technician to earn a respectable living in this industry, but

the trick to getting them there is letting them know the road doesn’t always begin that way.

Sometimes, an entry-level tech earns $10 to $12 an hour.

“As an industry, we are not doing a good job of telling the students, ‘Here’s what you can expect; here’s the career path…These are the things you need to do to move from an entry-level technician to a C tech, a C to a B and a B to an A.’ Setting that kind of an expectation is incumbent upon the industry stepping up to the table, taking time out of their already busy schedules, going up to schools and asking, ‘Can I come in and do a presentation?’”

CIC Solutions Earlier this year, the need for better lines of communication between the industry and potential employees led to the creation of the Collision Industry Conference (CIC) Talent Pool Committee (TPC). Chaired by David Luehr (Elite Body Shop Solutions), the TPC already boasts 52 volunteer industry members and is in the process of forming various task forces to address specific areas of need.

Among the TPC’s ultimate goals will be to develop more collaborative efforts within the industry and incorporate the rise of technology into methods of attracting new employees.

Obviously, looping industry employees will be a critical factor in the TPC’s ongoing efforts.

“Without employer engagement, we don’t have apprenticeships and we don’t have career paths at all,” offered Committee member Amber Ritter (Collision Career

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Creating new careers.

BY JOEL GAUSTEN Institute) during a recent CIC meeting in Indianapolis.

Holt, who serves on the TPC in addition to his work with S/P2, urged CIC attendees to look beyond the traditional paths to gaining new hires.

“We can’t just focus on the collision schools. While that’s where we should make our big push, we’d better start looking at automotive service and diesel students as well. If you haven’t already seen it, the diesel industry is coming for collision techs; they are not going to hesitate on that.”

As a way to build a greater sense of community between shops and young employees, the Collision Repair Education Foundation (CREF) recently announced its inaugural Top Tech Competition for mentors and mentees. The one-day event will take place later this month at Ranken Technical College in St. Louis, MO. Companies and repair facilities with mentoring programs will enter their mentor and mentee team to compete against each other on competencies the industry has deemed necessary for an entry-level technician. Event sponsors include Axalta Coating Systems, Gerber Collision & Glass, Chief Automotive and Norton/Saint-Gobain.

“Each year, the collision industry faces a critical shortage in the number of new technicians entering the industry,” observes Christen Battaglia, CREF’s director of strategic partnerships. “Worse, many repair facilities have been challenged delivering effective mentoring programs for these new technicians to grow their abilities and prosper in the industry. As a result, too many new technicians leave the industry after just a few years, exacerbating the shortage. This new competition is designed to recognize the accomplishments of successful mentors and technicians and also highlight how it is a strategy for employee retention.”

“The best training facility in the world” As the industry struggles to build its workforce, it might do well to take a closer look at a largely untapped well: Veterans. The US Department of Labor currently boasts a staggering array of resources – including a special Transition Assistance Program (TAP) – to help potential hires from the armed services connect with auto body shops and other businesses.

“At the end of the day, most veterans want to help take your organization to another level,” offered recent CIC presenter and Department of Labor National Strategic Outreach Specialist Roxann Griffith, who added that the military is “the best training facility in the world” for technically skilled employees.

To illustrate just how fertile the military field truly is from an employment perspective, Griffith shared the enormous success enjoyed by Service King, which worked with the Department of Labor in a workforce initiative to hire 500 veterans in five years. Thanks in large part to a Superbowl ad that featured a veteran discussing transitioning “from one family [the military] to another family [Service King],” the multi-shop auto repair chain has hired approximately 700 veterans in the past four years.

As indicated by various activities across the country, the greatest key to attracting new employees in this industry is getting out of your four walls and actively working with others to make it happen. As Griffith said at CIC, “If you want the talent, build your own pipeline.” H&D

Executive Director’s Thoughts

Between the efforts of the major entities of the industry – SCRS, CREF, CIC, and others – there will be more and more opportunities for repairers to build their own apprenticeship programs and grow their own technicians.

Teams work - and getting technicians to buy into that takes a solid plan. We have members who embrace apprenticeship, and have done so for a while now, and for them it has been a successful endeavor. It just needs to be a plan that all adhere to, so the apprentice doesn’t lose heart from lack of progress. - Jordan Hendler

Earlier this year, the need for better lines of communication between the industry and potential employees led to the creation of the Collision Industry Conference (CIC) Talent Pool Committee (TPC).

September 2019

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INDUSTRY

ADVICE

Do you have a question for Mike? Contact Hammer & Dolly Editorial Director Joel Gausten at joel@grecopublishing.com or (973) 600-9288, and we’ll ask him in a future issue.

ASK MIKE

Is the Industry up to Speed on ADAS Procedures?

This month, we “ASK MIKE” to share some of his thoughts on whether collision repair facilities are properly researching and utilizing OEM repair procedures for advanced driver-assistance systems (ADAS). We at Hammer & Dolly hope you find this following exchange useful, and we encourage you to reach out to us if you have a question for Mike on this or any industryrelated matter that he can answer in a subsequent issue.

Hammer & Dolly: Based on your “Who Pays for What?” surveys through Collision Advice (collisionadvice.com) and what you’re seeing in person at shops across the country, where do you see the industry in terms of readiness for ADAS? Are they performing those repairs? Are they looking up the right information for these procedures?

Mike Anderson: ‘ADAS’ is a pretty broad subject. A lot of things fall into that category: Parking sensors, blind-spot monitors, adaptive cruise control, camera in the mirrors – all kinds of things. I think what we have to understand is that every vehicle needs to be judged on its own merits, and every vehicle needs to be researched via that specific vehicle’s VIN and build data.

Also, it seems that a lot of shops are

36

September 2019

subletting these processes to dealerships or mobile vendors. It’s important that those shops still research those procedures even when they sublet them out. They should print them out, bring them to the dealership and say, ‘I need to make sure you do this procedure right here.’

As a good rule of thumb, whenever you’re going to do a repair in the vicinity of one of these ADAS components, you need to research to make sure you know of any repair or refinish limitations on that area. For example, Volkswagen says that if a bumper cover is damaged within the specific dimension of a specific area, you can’t do a repair or use filler. With a Chevy Equinox, you can’t paint a parking sensor. Even if it’s just nicked, you need to make sure you replace it.

It’s also important to learn and understand the key research terms within the OEM repair procedures in order to find the right information that ensures a safe and proper repair. Words like ‘calibrate,’ ‘calibration,’ ‘recalibrate, ‘initialize,’ ‘initialization,’ ‘reinitialize,’ ‘relearn’ – those are good ones to look up.

I see shops not researching the procedures required when they disconnect the battery. I’ve seen some vehicles with seven pages of procedures for disconnecting that battery. As we see more and more of

these systems introduced into the collision repair environment, it makes it all the more critical that we research the OEM repair procedures.

When a new vehicle comes out, most if not all of the OEM websites have a ‘new car features’ section for it. This is sometimes referred to as ‘NCF.’ I think it behooves us to go into that section and read about the new features that are on that vehicle so we understand what those systems are called.

For example, a Nissan Infiniti might say ‘intelligent cruise control,’ but Toyota calls it ‘adaptive cruise control.’ Knowing the specific names of these systems will lead us to know what keywords to use in our search terms in the OEM repair procedures.

H&D: Let’s talk about a more controversial topic. We both know that a lot of insurers are reluctant to pay for something as basic as pre- and postrepair scanning. Looking at greater ADAS procedures, what have your surveys revealed as far as how successful shops have been in receiving compensation for this high level of work?

MA: Honestly, I don’t think compensation is the issue; I think the issue is that shops aren’t even researching or asking for it.

Again, keep in mind we are talking about

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Gaining knowledge and profit.

calibrations and such – not scanning. I don’t want to disrespect anybody, but there is a lack of knowledge and awareness on the collision repair side. I do estimating classes for several OEMs, and we have shops bring samples of their estimates in with them. I’ll ask, ‘Okay, how many of you have this on the estimate?’ A lot of people won’t have the operation itemized. Before we can get approval for reimbursement from an insurance company, we need to make sure we’re knowledgeable ourselves. I say this with love, but oftentimes we use the insurance companies as an excuse for our ignorance or lack of knowledge. Shops say insurers won’t pay for it, but that’s an easy copout when the reality is that they don’t even know enough to ask for it. H&D

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(800) 604-9653

Sales, Service & Parts

Mike Anderson is an Accredited Automotive Manager (AAM) and the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, VA. He has served as a member of many industry organizations throughout his career, including the WMABA Board of Directors, the Mitchell Advisory Board, the MOTOR Advisory Board, the ASE Test Review Committee, the National Auto Body Council, the Collision Industry Conference and the Society of Collision Repair Specialists. Additionally, he is a past Virginia SkillsUSA chairman, serves as a facilitator for Axalta Coating Systems’ highly recognized Business Council 20 Groups in both the US and Canada and facilitates numerous courses for Axalta Coating Systems’ Educational Series. He currently offers expert industry consulting via his latest venture, Collision Advice (collisionadvice.com).

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Unsurpassed Quality. Genuine Hyundai Parts.

HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer.

Fairfax Hyundai 10925 Fairfax Blvd.

Fairfax, VA 22030 Phone: 703-273-5188 FAX: 703-352-3115 E-mail: parts@fairfaxhyundaiinc.com

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Fitzgerald Lakeforest Hyundai 905 North Frederick Ave. Gaithersburg, MD 20879 Phone: 301-670-4881 Fax: 301-670-1595

Malloy Hyundai 1880 Opitz Blvd.

Woodbridge, VA 22191 Parts Direct: 703-490-8263 Fax: 703-490-3864 E-mail: hmkparts@aol.com

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Conquest your Mitsubishi parts needs!

Mitsubishi now o ers Genuine OEM parts through our new “Opt-OE” parts program at discounted prices. See Mitsubishi’s Ultra-Conquest parts and prices in the Optional OEM Suppliers category of popular collision estimating systems.

Ultra-Conquest Collision Parts Program Highlights:

• Available through all participating Northeastern area Mitsubishi dealers • Includes the majority of key collision components for select popular models • We can meet or beat aftermarket prices!

• Discounted prices on quality new and unblemished OEM parts • Automated price and part selection in collision estimating systems • High parts availability • Delivery to most major U.S. cities within 24 hours

To nd out more about Ultra-Conquest pricing contact your local Mitsubishi dealer.

For Genuine Mitsubishi parts, contact these authorized Mitsubishi Dealers.

Fitzgerald Mitsubishi 1930 West Street Annapolis, MD 21401 Direct: 410-224-4636 Fax: 410-224-4264 E-mail: adamsf@ tzmall.com

Younger Mitsubishi 1945 Dual Highway Hagerstown, MD 21740 Direct: 800-296-1190 Fax: 301-733-5465 www.youngermitsubishi.com

Jerry’s Mitsubishi 1906 E. Joppa Road Baltimore, MD 21234 Toll Free: 844-817-9406 Local: 443-219-2728 Fax: 443-403-1419 mitsubishiparts@jerrymitsubishi.com www.jerrysmitsubishi.com

Buy Genuine Mitsubishi Parts and get the perfect t at the perfect price.

10% off on all parts orders when you mention this ad.

For Genuine Subaru Body Parts, contact these Authorized Subaru Dealers.

Wilkins Subaru 6913 Ritchie Hwy #2, Glen Burnie, MD 21061 410-689-8066 Fax: 410-689-8008 subparts@wilkinsautomotive.com www.wilkinssubaru.com

Fitzgerald Lakeforest Subaru 905 North Frederick Ave., Gaithersburg, MD 20879 Phone: 301-670-4881 Fax: 301-670-1595

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It Takes Genuine Honda Collision Repair Parts To Achieve a Genuine Honda Fit. Honda collision repair parts are engineered and manufactured to Honda standards.

In the collision-repair business, time is money, and you can’t waste time on parts that almost fit properly. Use Genuine Honda replacement parts. Your reputation depends on it.

For Genuine Honda parts, contact these Authorized Honda dealers.

Ourisman Honda 3371 Ft. Meade Rd. Laurel, MD 20724 Direct: 301-498-6050 Fax: 301-498-0157 www.laurelhonda.com

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Miller Honda 3985 Valley Pike Winchester, VA 22602 Direct: 800-296-5020 Direct Local: 540-868-9916 Fax: 540-869-1074 E-mail: bmorgan@drivemiller.com

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An association fostering the exchange of ideas and providing a voice and support for the collision repair professional.

Position Your Business as a Leader!

OFFICERS

PRESIDENT: Torchy Chandler torchy.chandler@gmail.com 410-309-2242

VICE PRESIDENT: Bill Hawkins hawkinswilliamjr@gmail.com 510-915-2283

SECRETARY: Phil Rice

TREASURER: Barbara Chase barbara@siskautobody.com 301-855-5525

phil@ricewoods.com 540-846-6617

BOARD OF DIRECTORS

PAST PRESIDENT: Mark Schaech Jr. markschaech@gmail.com 410-358-5155

Barry Dorn bdorn@dornsbodyandpaint.com 804-746-3928

Rodney Bolton rbolton@aacps.org 443-386-0066

Just like equipment and training, WMABA membership is not only a commitment to excellence, but also a valuable investment.

WMABA is recognized both regionally and nationally as the key forum for the exchange of ideas concerning the D.C., MD, VA and WV collision repair industry. It is the venue to discuss, learn about and impact evolving standards and policies in the technical, administrative and legislative fronts of our industry.

Shops and industry supporters can best develop themselves and their employees by actively engaging in the association and its activities.

Automotive collision repair facilities in Maryland, Virginia, West Virginia and Washington, D.C. who are willing to adopt WMABA’s Standards of Membership and offer a guarantee to their consumers are encouraged to engage their business as an active member of the association. For over 40 years, the WMABA membership of professional collision repair businesses and affiliates have committed to operating at a higher standard on behalf of their industry and their consumers. Over the years, WMABA has proudly represented the collision repair industry at hearings on Capitol Hill, in Annapolis, MD, and Richmond, VA as well as almost every national collision repair event. While WMABA has a rich history of dedicated men and women serving the local collision repair community, WMABA also boasts numerous past and current accomplished Board members who represent our membership at the national level.

WMABA offers current and dynamic discussion forums on topics facing collision repairers, technical information and educational seminars, opportunities to network and discuss pressing topics with leaders of the collision repair industry, an arbitration program that works with consumers to help resolve issues they might have, apprenticeship programs, legislative representation and the ability to receive and contribute to one of the nation’s leading collision repair magazines, Hammer & Dolly.

EXECUTIVE DIRECTOR: Jordan Hendler jordanhendler@wmaba.com 804-789-9649 Kevin Burt kevinburt@walkermillcollision.com 301-336-1140

Ben Gibson bgibson@richmondmarinecenter.com 804-355-8151

Don Beaver don.beaver3551@gmail.com 443-235-6668

Contact Executive Director Jordan Hendler to find out how WMABA can amplify YOUR voice in the collision repair industry.

Danny Szarka danny@dynamiccollisionservices.com 410-500-9200

Steven Krieps srkrieps@live.com 304-755-1146

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ADVERTISERS’ INDEX American Honda Motor Co. . . . . . . . . . . . . . . . . .27 Antwerpen Toyota . . . . . . . . . . . . . . . . . . . . . . . . .25 ATI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Audi Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Axalta . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .IFC BMW Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Chesapeake Automotive Equipment . . . . . . . . . .37 Cowles Nissan . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Crashmax Equipment . . . . . . . . . . . . . . . . . . . . . .30 Empire Auto Parts . . . . . . . . . . . . . . . . . . . . . . . . .37 Fairfax Hyundai . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Ford Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Fred Beans Parts . . . . . . . . . . . . . . . . . . . . . . . . .42 GM Parts Group . . . . . . . . . . . . . . . . . . . . . . . . . .14 Honda Group . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Hyundai Group . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Jerry’s Ford . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Koons Ford . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Malloy Hyundai . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Mazda Group . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 MINI Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Mitsubishi Group . . . . . . . . . . . . . . . . . . . . . . . . . .39 Mopar Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Nissan Group . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Nucar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Packer Norris Parts . . . . . . . . . . . . . . . . . . . . . . . .IBC Porsche Group . . . . . . . . . . . . . . . . . . . . . . . . . . .23 PPG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .OBC Reliable Automotive Equipment . . . . . . . . . . . . . .21 Sherwin-Williams . . . . . . . . . . . . . . . . . . . . . . . . .35 Subaru Group . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Toyota Group . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 USI of North America . . . . . . . . . . . . . . . . . . . . . .9 VW Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Wheel Collision Center . . . . . . . . . . . . . . . . . . . . .25

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©2019 PPG Industries, Inc. All rights reserved. The PPG Logo and Envirobase are registered trademarks of PPG Industries Ohio, Inc.