AASP-MN News May 2019

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May 2019

2019 AASP-MN Annual Meeting & Leadership Conference Highlights

PLUS: 25th Annual AASP-MN Golf Outing Registration

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AASP-MN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 Roseville, MN 55113 Phone: 612-623-1110 Fax: 612-623-1122 email: aasp@aaspmn.org website: aaspmn.org. To keep its readers better informed, AASP-MN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. 2019 All rights reserved. Cover image www.istockphoto.com.

AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.

CONTENTS Vol. 28 No. 5

MECHANICAL DIRECTOR’S MESSAGE ......................................4 Play Like a Rookie

by Tom Archambault, AASP-MN Mechanical Division Director

2019 - 2020

LEGISLATIVE UPDATE................................................................5 Earn Sick and Safe Time & Paid Family Medical Leave

by Kevin Walli, AASP-MN Lobbyist

PRESIDENT Carl Thomas

LOCAL NEWS ............................................................................6

IMMEDIATE PAST PRESIDENT Will Latuff

NATIONAL NEWS ......................................................................10

SECRETARY-TREASURER Matthew Feehan

AASP-MN 25th Annual Golf Outing Registration ......................12

COLLISION DIVISION DIRECTOR Randy Miller

DEG ESTIMATING TIPS ..............................................................14

MECHANICAL DIVISION DIRECTOR Tom Archambault

INSURANCE I.Q. ........................................................................16

ASSOCIATE DIVISION DIRECTOR Loren Feldkamp

COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.) ................................................................................18 Can You Hear?

AASP-MN BOARD MEMBERS

COLLISION SEAT Jesse Jacobson MECHANICAL SEATS Tony Newman Randy Notto

STAFF

CASH IN ON YOUR MEMBER BENEFITS ....................................21 Can You Cash in on the Latest Visa/MasterCard Settlement?

AASP-MN MEMBER BENEFIT PROGRAMS..................................22

EXECUTIVE DIRECTOR Judell Anderson, CAE OFFICE ADMINISTRATOR Jodi Pillsbury MEMBERSHIP COORDINATOR Tom Kluver PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 FAX: 973-235-1963 PUBLISHER Thomas Greco | thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli | alicia@grecopublishing.com CREATIVE DIRECTOR Lea Velocci | lea@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten | joel@grecopublishing.com EDITORIAL & CREATIVE COORDINATOR Alana Bonillo | alana@grecopublishing.com OFFICE MANAGER Donna Greco | donna@grecopublishing.com DESIGN ASSISTANT Christoper Rizzi | chris@grecopublishing.com www.grecopublishing.com

UPCOMING EVENTS October 16 Beyond the Four Strokes EP Auto, Tire & Glass 12479 Plaza Drive Eden Prairie, MN 55344

June 18 AASP-MN 25th Annual Golf Outing Keller Golf Course 2166 Maplewood Dr. Maplewood, MN 55109

October 17 Advanced Safety Systems: Post Collision Service & Repair EP Auto, Tire & Glass 12479 Plaza Drive Eden Prairie, MN 55344

ADVERTISERS’ INDEX aaa Auto Parts ....................................................7 AmeriPride ............................................................5 Axalta......................................................................IFC Buerkle Hyundai..................................................4 Dentsmart ............................................................14 FinishMaster ........................................................8 Inver Grove Honda/Inver Grove Toyota ....15 Jack McClard........................................................15 Keystone ..............................................................17 Maplewood Toyota............................................21 Mills Parts Center ................................................17 Mopar......................................................................17

AASP-MN News

Morrie’s ................................................................11 Motorwerks BMW ..............................................IBC MPA ........................................................................9 PAM’s Auto ..........................................................8 Proven Force........................................................OBC Reliable Automotive Equipment....................13 Rosedale Chevrolet............................................11 Roseville Chrysler ..............................................17 Sherwin-Williams ................................................20 Straight & Square................................................10 Toyota Group ......................................................19

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MECHANICAL DIRECTOR’S MESSAGE

Play Like a Rookie

by Tom Archambault, AASP-MN Mechanical Division Director

Last month at the annual Leadership Conference, Mike Jones, president of Discover Leadership Training, challenged all of the participants at the conference to play like a rookie. As his high energy, up-tempo keynote address went on, we soon learned what he meant by this.

Mike described to us the mentality of a rookie. A rookie keeps an open mind when listening to new information. By comparison, a veteran often listens with the intent of defending what he or she already knows. For many of us, this can be a challenge because we are veterans and take pride in our many years of experience. We also know many green technicians or shop owners who have all the answers, but the trouble lies in the fact that they don’t yet know the questions.

I’m a relatively new shop owner myself. I bought my shop in 2015 after working for the previous owner for 17 years. By shop owner standards, I would consider myself a rookie, but by industry standards, with 22 years under my belt, I feel like a veteran. The reason I bring this forward is that I, like most, came up in an industry in which the cars and technology changed, but the shop environment and operations did not.

A common response to many questions was, “Because we’ve always done it that way!”

At our shop, the journey began two years ago. I was

4 | May 2019

extremely frustrated and on the brink of burning out at the ripe age of 33. I elected to hire a business coach and also reached out to my network of fellow shop owners that I had come to know and respect through my participation in the Alliance. The next part was not always easy. I received critique and suggestions that were correct, but went against my standard thinking at the time. I had to keep reminding myself that these trusted individuals had the perspective to see the forest and the trees.

Our industry has changed drastically over the past 20 years. If you don’t believe me just sit back and think about how many “daily drivers” came from the factory with a turbocharger in 1999. The infotainment systems at the time were radios with CD players! I predict that we will see twice as much change in the next 10 years. It is my hope that we - the industry of repair pros - can work together to stay on top of this.

By reading this, I know you are connected in some capacity to the Alliance. I invite you to become more involved. Join us at the next Mech XChange or B.S. Session. We could always use another team to play in the annual golf outing this June too. There are many more opportunities for involvement. To learn more, please contact the Alliance office. Until I see you again, I challenge you to keep your ears open and start playing like a rookie!

AASP-MN News

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LEGISLATIVE UPDATE

Earn Sick and Safe Time & Paid Family Medical Leave The Minnesota House of Representatives has advanced a proposal which would establish a new benefit for any employee who works at least 80 hours in a year for an employer.

One hour of earned sick and safe time would accrue for every 30 hours worked – up to 48 hours per year. Employees would be able to carry over at least 80 accrued hours of earned safe and sick time from year to year.

Employees would be allowed to use earned sick and safe time for a variety of circumstances, including: • employee need for medical diagnosis, care, or treatment of a mental or physical illness, injury or health condition; • the need for preventive care; care of a sick family member; absence related to domestic abuse, sexual assault or stalking of an employee; • closure of the employee’s work place due to weather or public emergency; or • a determination by a health care provider that the employee or a family member is at risk of infecting others with a communicable disease.

Economic Development.) The program partially reimburses lost wages when workers take leave to address family/medical issues. The program mandates 12 weeks of leave be provided for all employees. Employers would be charged a yearly premium based on employee wages and would have the option to charge an employee up to 50 percent of that premium amount.

Currently, both the earned sick and safe time provision, as well as the paid family medical leave provision, are included in the House Omnibus Jobs and Economic Development Bill. The Senate companion bill does not include either the earned sick and safe time or the paid family medical leave provisions.

by Kevin Walli, AASP-MN Lobbyist

These will be items to resolve in a conference committee made up of five members of the House and five members of the Senate. The conference committee on the Jobs and Economic Development Bill will be meeting in May – right up to the final days of the legislative session scheduled to end on May 20.

The Alliance will continue to monitor the deliberations on earned sick and safe time and other issues affecting small businesses across the state.

At the close of the session, we will provide a report on provisions which have been approved that may affect business operations.

There is specific guidance restricting any type of retaliation for employees who use the benefit. The definition of an employer for purposes of the earned sick and safe time statute is very broad. The program provides that “employer” means an individual, corporation, partnership, association, nonprofit organization or local unit of government. There is no “small business” exception provided for in the statute.

There are a variety of requirements that employers will have to keep track of, including hours worked and sick and safe time earned. The Minnesota Department of Labor and Industry will have responsibility for monitoring compliance with the earned sick and safe time requirements.

In addition to the sick and safe time policy, the House has also created a paid family and medical leave program, which will be administered by DEED (Department of Employment and

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LOCAL NEWS Alliance Members Learn to “Rev Up” Their Game at Annual Meeting & Leadership Conference

By Alana Bonillo On April 11, the Alliance hosted another successful Annual Meeting & Leadership Conference, which drew members from all over the state to the Delta Hotels by Marriott in NE Minneapolis to enjoy a full day of programs designed to “rev up” their game in their shops and in the industry. Events included engaging education presented by nationally renowned speakers, fruitful roundtable discussions, a vendor showcase featuring some of the top names in the automotive field and multiple chances to win prizes courtesy of generous sponsors.

Roger Haskett of Engagement Unlimited gave the opening presentation; Executive Director Judell Anderson welcomes all to the conference.

The opening general session had attendees immediately on their feet and interacting as award-winning speaker Roger Haskett of Engagement Unlimited presented “The Age of Engage: Create Engagement,” which was sponsored by AmeriTrust Group, CBIZ AiA & United Fire Group. Haskett introduced creative audience activities that included a blind karaoke singa-long to Neil Diamond’s “Sweet Caroline” to demonstrate the benefits of active participation and how this type of engagement will help grow one’s business.

He spoke of the “hive mind philosophy” that “all of us are smarter than any of us. All together, we have a huge amount of experience that not any one of us can replicate. That is a really different perspective.”

Haskett also outlined the five “M.A.G.I.C.” steps for creating engagement: Meaning, Autonomy, Growth, Impact and Connection.

“People will always remember how you made them feel.

That is something to think about when it comes to your own organizations.”

The next 90 minutes found participants interacting to trade viewpoints and information during a series of roundtable discussions that focused on adapting for advanced driver-assistance systems (ADAS), cyber security, employee tool programs, going wireless and more. Each discussion was led by an Alliance expert. After each 30-minute session was complete, participants moved to another table to engage in another topic.

Executive Director Judell Anderson kicked off the lunch program (sponsored by CARSTAR, LKQ-Minnesota and LubeTech & Partners) recognizing retiring Membership Coordinator Tom Kluver, followed by a legislative update by AASP-MN Lobbyist Kevin Walli. Lastly, outgoing President Will Latuff shared highlights from the past year, which included the extremely successful motorcycle raffle (where over $42,000 was raised to benefit MNCARS), the Alliance’s well-received new logo and branding campaign and several member benefits.

Will Latuff and Dave Bock

6 | May 2019

Latuff recognized Winners’ Circle members, “a group of members who take full advantage of all the benefits the Alliance has to offer,” and installed Tony Newman (Dale Feste Automotive; Hopkins) as Mechanical Seat, Jesse Jacobson (Heppner’s Auto Body; Woodbury) as Collision Seat Will Latuff and and Loren Feldkamp (Lube-Tech & Wayne Watson Partners; Saint Paul) as Associate Division Director. Latuff also recognized outgoing Alliance Board Members Bruce Tschida, Dave Bock and Wayne Watson.

Latuff then presented Dan Sjolseth of Superior Service Center (Eagan) with the Member Recruiter of the Year Award for recruiting six new members and generating multiple new leads.

“There is nothing this man won’t do to further the cause of this association.” Last but not least, Latuff introduced incoming President Carl Thomas of Lancer Service (Saint Paul.) Thomas made a few remarks about his expectations for the coming year.

Keynote speaker and author Mike Jones of Discover Leadership Training used his address, “Play Like a Rookie,” to inspire everyone in the room to stop playing the field from the sidelines as a commentator and instead get in the game.

“If you’ve been playing like a veteran, stop it. If you are walking around your shop watching people doing things wrong, stop it. What you focus on is what will happen for you.”

Jones also shared the message that power lies in positivity.

Renowned speakers MIke Anderson (left) and Mike Jones (right) gave engaging speeches.

“You have to be aware that there are 86,400 seconds in every day. One of the greatest gifts we have is the gift of choice…If you can choose to believe in anything you want, why not choose to believe in yourself? When we choose negative, it is not choosing you. Circumstances will happen. Your reality is not an experience until you make a choice. Choose positive.”

Next, participants had their choice of attending one of three seminars: “The Collision Repair Industry: Revving Up for What’s Next” (presented by Mike Anderson and sponsored by Axalta Coating Systems and FinishMaster), “Increase Your Sales & Profitability by Winning with the Decision Makers: Women” (presented by Amy Mattinat and sponsored by Auto Value Parts Stores/APH) and “How to Lure and Retain Top-Performing Employees” (presented by Brian Sump of Avalon Motorsports & Urban Autocare and sponsored by PPG Automotive Finishes).

Anderson armed attendees with valuable information to help them reach the right position to “thrive, not just survive” in today’s industry. Quoting famed hockey player Wayne Gretzky, he advised shop owners to “skate to where the puck is going, not to where it’s been.”

Stressing the importance of following OEM procedures, he advised shops to teach everyone in their shop, including the front office staff, about the importance of what the manufacturers say.

“People are more afraid of making a wrong decision than they are about spending money. You have to start teaching your staff to make the customer feel they are making the right decision.”

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Across the hall, Mattinat shared the benefits of building good relationships with customers. She has found much success in giving out tokens of appreciation to clients as an extra way to say thank you.

“Communication is the make it or break it of every business out there.”

Mattinat also shared that listening is one of the most important aspects to communicating. Some women who come into a shop may be long-winded in their description of explaining the vehicle’s situation, and shops need to listen to them and let them have their say.

“They want to be listened to; you want them to be acknowledged and therefore have a great relationship with your business.”

Sump focused his discussion on identifying team members and how to work together with them to increase success.

He addressed the bad effects that can happen when a company has an employee who is negative – or, in his words, a “hyena.” This employee can kill a company’s good culture through gossiping, demoralizing and disobeying rules and values. The employees who are most effective are the reliable “camels” who will get you to water and the “sponges” who soak up and learn from the camels on the team.

He advised shop owners to think about the company’s own message when recruiting for new team members.

“How many times are you putting yourself in the shoes of the candidate?

What are they seeing?”

At the end of the event, attendees enjoyed refreshments while interacting with dozens of suppliers during the vendor showcase portion of the event. AASP-MN also awarded two grand prizes to attendees. Congratulations to Sara Kvale of Lenfer Automotive & Transmission (Lino Lakes) for winning the Duluth Stay-cation Package and Wayne Watson of Auto Works Automotive Service Center (Woodbury) for winning the $1,000 Delta Travel Voucher.

This year’s Conference was a big win for all involved, leaving attendees with plenty of invaluable information to take back to their shops for the rest of 2019.

Minnesota Careers in Auto Repair & Service (MNCARS) MNCARS is a non-profit organization established in 2016 by AASP-MN. Its sole purpose is to promote careers in the automotive industry, recruit young people into the state's college-level automotive service and collision repair programs and, ultimately, into industry workplaces. To further those efforts, MNCARS recently participated in the following events:

• • • •

TeenVenture at St. Paul School’s Auto Center, St. Paul Women in the Trade at St. Paul College, St. Paul Mankato Career Expo, Mankato MN School Counselor’s Association Conference, St. Paul

Take advantage of the resources in the MotorMouth toolbox! Get out and get active in your local community to promote industry careers!

continued on page 8

What’s Wrong With This Picture?

ANSWER: Ear muffs with damaged cushions

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LOCAL NEWS AASP-MN Membership Coordinator Tom Kluver Retires

By Alana Bonillo During the 2019 Annual Meeting & Leadership Conference, the Alliance recognized retiring membership coordinator Tom Kluver.

“Working with this gentle giant has been an absolute pleasure. He is a joy to be around. He’s someone I enjoy calling our friend,” shared AASP-MN Executive Director Judell Anderson upon presenting Kluver with a Executive Director Judell Anderson presents Tom Kluver commemorative plaque. “We're with a plaque in honor of going to miss you, Tom!” his retirement.

Kluver worked for Dupont for 35 years before he retired, later coming on board with the Alliance in 2013 as membership coordinator. Although now he is retiring for good, Kluver plans to still be involved with the association as much as possible when he isn’t travelling or doing volunteer work through the church.

When asked what brought him to the Alliance in the first place, Kluver said it was just “a perfect fit.” He knew many of the folks involved and strongly stood behind the mission of AASP-MN where he worked to get new members and help the association grow.

“I’m just passionate about the industry and it may sound corny, but these people, you just get so close to them. It’s all about relationships and the networking.”

8 | May 2019

AASP-MN News

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• Both of these O2O DIFM models provide the opportunity for parts to be delivered to repair points on a just-in-time basis.

NATIONAL NEWS

Customer Convenience Drives DIFM O2O Six Major Takeaways: • Based on increasing customer convenience, two business models are reshaping how and where consumers have their vehicles serviced: Mobile auto service and online parts shopping coupled with installation networks.

• These two models embody O2O (online-to-offline) transactions. In the case of mobile auto service, consumers schedule the service online (using an app) which is then provided (offline) at the site they chose. Purchasing products online and having them installed by a network of outlets is another O2O DIFM model.

• These two emerging O2O auto repair models provide consumers with a wide range of benefits ranging from convenience, cost and time savings, more informed purchases to eliminating the hassle common to other types of Install-It-For-Me market transactions that do not include a network of installers. O2O DIFM models are disrupting how aftermarket products are purchased, the DIFM value chain, and how consumers select where vehicles are serviced.

• In the case of purchasing parts online coupled with installer networks, consumers rather than installers select product brands. This is a major change from the conventional DIFM market in which most brand decisions are made by installers, and it could have significant implications for the brand marketing of auto parts.

• Ongoing enhancement of vehicle diagnostics and linkage to big-data could increase the scope of repair and maintenance for the O2O DIFM from 35 percent to nearly 50 percent by 2030.

Light Truck Sweet-Spot Share Boosts Parts Light trucks have generated a growing share of the surging new vehicle market over the past 10 years. As a result, they represent a growing portion of vehicles in the repair-age sweetspot (six to 10 years old), which will help boost aftermarket volume over the next five years (2018 to 2023).

Light trucks average more aftermarket product use than passenger cars on U.S. roads. Last year, light trucks averaged over $160 more per vehicle than passenger cars in aftermarket product volume.

Six Major Takeaways: • Light trucks average significantly more annual aftermarket product use per vehicle than passenger cars on U.S. roads.

• Light trucks represented approximately 45 percent more aftermarket product use per vehicle than the typical passenger car during 2018.

• There are three major reasons for differences in annual product use by light trucks versus cars: Accessory purchases, higher average cost of replacement parts for light trucks and greater commercial use of light trucks than passenger cars.

• Light truck share of the repair-age sweet-spot (6- to 10years-old) has grown significantly over the past 10 years, rising from 45 percent to 50 percent between 2008 and 2018, with even greater expansion projected between 2018 and 2023.

• The number of light trucks in the repair-age sweet-spot will soar by nearly 30 percent between 2008 and 2023.

• Light trucks will generate virtually all of the aftermarket product growth during 2019 through 2024.

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AASP-MN News

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AASP-MN News

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ESTIMATING TIPS All Three Systems: Refinish Back Sides and Undersides – Refinishing back side of replacement/repaired panel in all three estimating systems is not included in exterior refinish times. This may require the user to make a manual line with an on-the-spot evaluation to replicate the factory appearance. For additional information, visit: degweb.org/estimate-toolbox-parent/estimate-tips.

All Three Systems: Refinish Impact Bars – Refinishing of impact bars/bumper reinforcements is a not-included operation in all three estimating systems.

Mitchell/Audatex may have a labor value available in the database to select from.

CCC/MOTORS does not provide labor values for this operation for the following reason: Estimated Release Date: Closed Proposed Resolution: MOTOR stated After review, MOTOR has determined that paint found on factory-installed impact bars is an artifact of the factory refinish process (over-spray). Impact bars may come from the factory refinished in various stages of completeness and quality.

MOTOR does not take the position that the impact bar should not be returned to pre-accident condition.

However, determining the estimated work time to refinish impact bars in various stages of completeness and quality, if refinished at all, is best left up to the judgment of estimators using an on-the-spot evaluation.

All Three Systems: Welding Supply Consumables – Labor for welded panel installation does not include the consumable materials needed when welding. Examples of consumables for welding may include the following: • Welding wire (Bohler Union x96, Brazing wire, Er70s-6, OEM Specific Alu wire, etc.)

• Shielding gas

• Welding tips

• Cost of OEM-specific welding coupons

• Coatings required by OEM for welding

• Spark deflection material

• Labor for protecting the vehicle from welding and sparks All Three Systems: Tinting Primer Sealer – Some paint manufacturers may require a tinted primer sealer to help achieve better coverage/transparency of the basecoat.

The labor to tint the sealer is NOT INCLUDED in the refinish time of applying sealer to new, undamaged panels prior to basecoat. Material costs associated with tinting sealer are NOT INCLUDED in labor allowances.

Note: The estimating databases are all intended to be used as a GUIDE ONLY - it is important to remember that the auto body professional performing the repair is in a position to thoroughly inspect, diagnose and identify the methodology and their unique cost of the vehicle damage repair. You can view these tips and others on the DEG website, DEGWEB.ORG.

14 | May 2019

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INSURANCE I.Q.

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

16 | May 2019

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COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES

Can You Hear?

We live in a noisy world. An impact wrench might measure more than 103 decibels – as loud as the stands at a hockey game. At that level, only eight minutes of noise exposure a day would put you over the recommended limit. If the exposure happened only once, your ears might recover. But combine that impact wrench, day after day, with the hockey game and the blaring radio and the grinder and all the other noise around you, and you have the formula for damaged hearing.

Noise causes permanent damage to specialized nerve cells deep in your ear, in your cochlea. Those nerve cells take sound waves and translate them into signals to your brain. If they aren’t working, you aren’t hearing. The nerve cells that are most sensitive to noise are the ones that respond to high frequencies. So, an early sign of noise-induced hearing loss is losing the ability to hear those high frequencies. That makes it harder to understand what people are saying, because you’re missing the high frequency parts of speech.

Hearing loss isn’t the only effect from noise overexposure. There’s evidence that it increases blood pressure, that it can cause insomnia and that it increases stress levels. Even more damning, noise-induced hearing loss is socially isolating. If you have it, you can’t follow conversations. You start guessing what people say, leading to wrong responses – and people start thinking you’re becoming senile.

Consistent exposure to noise levels above 85 dBA will damage hearing. Several years ago, we measured tool sound levels in body shops. Air-powered tools, other than paint spray guns, were consistently loud enough to require hearing protection. Electric drills weren’t that bad, ranging from 83 to 88 dBA. The worst: Air impact wrenches that their owners described as missing mufflers or broken.

Noise induced hearing loss cannot be cured, but it can be prevented.

Limit noise when you can.

Buy quiet. Manufacturers are designing quieter equipment and tools. Choose those when you can and provide incentives to employees to do likewise. One of the most successful examples: Air compressors. If you change from a reciprocating compressor to a rotary screw one, sound levels will drop significantly.

Block noise when you can. If you have noisy fixed equipment such as a compressor, put it in its own sound-proofed box or room. Even things as simple as closing doors or putting curtains between work areas can reduce noise exposure. Sound-absorbing materials may help protect others in the area when a noisy tool is being used.

Keep equipment maintained. If a tool is supposed to have a muffler, make sure the muffler is there.

If you can’t limit noise, limit exposure.

Nearly everyone reaches for earplugs or earmuffs when the noise bothers them, but many people don’t wear that hearing protection effectively.

Foam earplugs can block more noise than other forms of hearing protection if they are worn correctly. They usually aren’t. They need to be inserted so deep into the ear that only a little bit sticks out. That means rolling each plug up into a very tight cylinder, lifting the ear up and back to open up the ear canal, inserting the plug and holding it while it expands. But if your hands are dirty or if you’ll be taking the earplugs out throughout the day, foam earplugs probably aren’t for you.

You could use push-in plugs. Even if inserted perfectly, they won’t be quite as effective as the roll-up plugs. These need to be inserted the same way as the foam plugs – lift

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Can you hear as well as you could when you were 10 years old?

Probably not.

Don’t blame it just on getting old. It’s more likely to be from noise.

your ear up and back to open the ear canal, then insert them deeply.

But what if the plugs just don’t fit? Just as people’s noses vary in shape and size, so do ear canals. What fits and is comfortable for one person may not work at all for someone else. (OSHA realizes this; its hearing conservation standard requires the employer to provide choices in hearing protection.) Or you could try earmuffs.

Earmuffs are much easier to put on correctly than earplugs. They’re not foolproof. To be effective, they must form a complete seal around the ear. Long bushy hair, hats and even safety glasses can break that seal.

Could you use noise-cancelling headphones or earbuds?

Not for hearing protection. Those work well with relatively steady noises, such as the drone of an aircraft engine. They don’t work well for irregular or high-frequency noises.

What about earmuffs with built-in radios? If they’ve been assigned an NRR (Noise Reduction Rating) they may be protective enough. Those usually limit the radio noise level. Their primary disadvantage is that users may not notice outside noises, such as warning yells.

Make noise protection a priority.

One simple action won’t be enough to protect you and your employees from noise-induced hearing loss. But one simple action, emphasizing the need to protect hearing, is a start. Don’t tolerate excessively noisy equipment.

Provide different types of hearing protection. Require that employees use them. And train your employees on the hazards of too much noise.

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WHY GENUINE PARTS? It’s the Right Thing to Do

You lose money when aftermarket parts don’t fit. Toyota Dealers are your best source for Genuine Toyota Parts. All it takes is one call.

For Toyota Genuine Parts please call one of these authorized local Toyota Dealers: Inver Grove Toyota 1037 Highway 110 Inver Grove Heights, MN PH: 651-306-4630 FAX: 654-457-8705 www.invergrovetoyota.com

Rochester Toyota 4365 Canal Place SE Rochester, MN 55904 PH: 507-424-2956 FAX: 507-424-0301 parts@rochestertoyota.com

Burnsville Toyota 14730 Buck Hill Road Burnsville, MN 55306 800-448-5912 PH: 952-435-8401 FAX: 952-435-8515

parts@invergrovetoyota.com

Maplewood Toyota 2873 Highway 61 Maplewood, MN 55109 PH: 651-490-2648 FAX: 651-490-2652 TOLL FREE: 877-574-0667 parts@maplewoodtoyota.com

ToyotaPartsAndService.com AASP-MN News

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CASH IN ON YOUR MEMBER BENEFITS

Can You Cash in on the Latest Visa/MasterCard Settlement?

Do you need more money? Some may be on the way, eventually. That’s if the latest Visa/MasterCard settlement comes to pass.

This litigation goes back 13 years when a number of businesses, both large and small, filed a class action suit over Visa and MasterCard’s interchange fees. The matter never went to trial as a settlement was reached, but many businesses opted out in hopes of a more lucrative offer. Now, the parties have agreed to another settlement.

Most likely, you are included in this class action suit. If you received the Notice of Class Action Settlement Authorized by the U. S. District Court, Eastern District of New York, rest assured you are. If you’re not sure, visit Payment CardSettlement.com or contact the Class Administrator at (800) 625-6440 to find out.

How much you stand to receive is really up in the air. There’s just no way of telling right now. The total to be distributed is between $5.54 billion and $6.24 billion, before expenses. What

you will get depends on how many dollars in bankcards you’ve processed from January 1, 2004 up until January 19 of this year, and how many businesses are part of the settlement.

Above all (and this is the most important) you will not receive anything unless you file a claim form. Before the claim forms are made available, a final settlement has to be approved by the court. A hearing to consider the matter is scheduled for November 7, 2019. If approved, any appeals will have to play out, which may take several years. Only then will the claim forms be available.

Another option is to exclude yourself from this settlement and try again later. Doing so would be a business decision, and business decisions are usually based on dollars. The trouble is, if a business is going to exclude itself, it must be done by July 23, 2019, before knowing what the refund will be.

Under the settlement, you have three choices: • File a claim. This is the only way to get money from this settlement.

AASP-MN News

• Exclude yourself by July 23, 2019, receive no money, and keep your hopes alive for a better opportunity.

• Do nothing. This is likely the worst option. By not excluding yourself, you’ve released your claim against Visa/MasterCard, and by not filing a claim form, you won’t receive any money.

Alliance members can also expect solicitations from legal firms offering their services in collecting your money.

Typically, these law firms will keep onethird of the proceeds. It’s hard to say if these services would be a good investment without seeing the yet-to-be-released claim form. Current information suggests the claim form will have an estimated refund amount, making it pretty easy to file your claim.

The AASP-MN bankcard department is always available to answer your questions or provide a processing quote. Just call (800) 999-4399 or email mach@retailfinancialservices.com.

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AASP-MN MEMBER BENEFIT PROGRAMS WORKERS’ COMP INSURANCE AmeriTrust Group (formerly Meadowbrook Insurance Group) Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com Up-front scheduled credit makes AmeriTrust one of the most competitive programs around for Worker‘s Compensation insurance. In addition, members are eligible to receive an annual dividend based on the group’s loss ratio.

For more information, log on to www.wcpolicy.com/aaspmn.

PROPERTY/LIABILITY INSURANCE CBIZ AIA Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums.

EMPLOYEE BENEFITS Business Planning Professionals Contact: Dennis Begley 612-308-6577 / dennis@begley-group.com Business Planning Professionals will provide AASP-MN members with quotes from multiple carriers for life insurance, health insurance, long-term care and disability insurance.

WEBSITE AND INTERNET MARKETING SOLUTIONS Autoshop Solutions Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com Autoshop Solutions has developed the most cutting-edge marketing platform for AASP members. Really Powerful Marketing (RPM) is an all-in-one program that bundles your website, pay-per-click, search engine optimization, social media, and much more!

With five levels of RPM to match your budget, goals, and competition, it’s built to drive your shop forward!

Net Driven Contact: Rich Mullen 877-860-2005, ext. 224 / rmullen@netdriven.com Net Driven is a market leader in website and internet marketing solutions designed exclusively for the automotive industry.

AASP-MN members who choose Net Driven are eligible for a $500 discount off their 1st year setup fees.

TECHNICAL INFORMATION HOTLINE IDENTIFIX 800-288-6220 Members enjoy discounted prices on the industry’s #1 technical information hotline, Direct-Hit.

INFORMATION PROVIDERS Mitchell1 Contact: Mitchell1 Representative 888-724-6742 x 6986 Mitchell1 offers AASP members special UNIFORM & LINEN SUPPLIES savings on Mitchell 1’s ProDemand, Manager SE & Teamworks products. For AmeriPride Services more information, contact Customer Contact: Joel Hogstad 612-362-0318 / Joel.Hogstad@ameripride.com Service at 888-724-6742, ext. 6986.

Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Mitchell International Purchases are also discounted. Members Contact: Mitchell International Representative receive annual rebate equal to 10% of their 800-238-9111 business with AmeriPride each year.

AASP members receive a 15% discount on any Mitchell RepairCenter TechAdvisor CREDIT CARD PROCESSING package. Visit repaircenter.mitchell.com/ Catalog/OEMRepair.aspx for more Association BankCard Services information.

Contact: Mac Hardin 952-933-2026 / AUTO EMPLOYEE ASSESSMENT mach@retailfinancialservices.biz Competitive rates for AASP-MN members. Assessment Associates International Terminals and printers sold at cost. Monthly Contact: Ron Page 952-854-6551 / rental of equipment is also available. ronald.page@aai-assessment.com Designed to help facilitate and enhance LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick hiring decisions. AASP-MN members receive 50% off retail price, starting as low 800-496-6789 as $15 per assessment.

Members receive free, over-the-phone legal assessment and consultation (some BUSINESS FORMS/CALENDARS restrictions apply) with an attorney who AASP-MN specializes in the area of law that is the Contact: Jodi Pillsbury subject of the call.

612-623-1110 / jodi@aaspmn.org Discounted rates on printed business forms and calendars.

22 | May 2019

AASP-MN News

CHECK GUARANTEE SERVICES Certegy Check Services 877-520-2987 Discount rate of .75% to AASP-MN members. Use existing credit card terminal.

Fast claim payments.

SAFETY COMPLIANCE Complete, Health, Environmental & Safety Services, Inc. (CHESS) Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com AASP-MN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.

PAYROLL PROCESSING CBIZ Payroll Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com Members receive 20% discount off standard payroll products and services (excluding 401k).

BUSINESS COACHING 180BIZ 540-833-2014 / info@180biz.com Members receive a 20% discount on oneon-one sales and management coaching programs (covering financial planning & analysis, strategic marketing, leadership and personnel development) without longterm commitments. Members also receive a 20% discount on monthly sales & management webinars as well as a 20% discount on all 180BIZ advisor training programs.

WELCOME NEW MEMBERS: APRIL 2019

Eurotech Auto New Brighton Woodbury Northside Collision Center Alexandria Precision Tune Auto Care St. Paul

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TRUTH IS THE MOST IMPORTANT REPLACEMENT PART. Your customers’ confidence is priceless. Original BMW Parts are identical to Series production parts and just as reliable. Choose the parts you can trust. Choose Original BMW Parts. · · · · ·

Professional, experienced, friendly wholesale specialists 2-year nationwide warranty on all parts Same-day shipping on most parts Free delivery within Minneapolis metro area Nationwide parts locator

Motorwerks BMW 1300 West American Blvd., Bloomington, MN 55420 Wholesale Parts Hotline: 1-888-204-2700 24-Hour Parts Fax: 612-884-6065 Wholesale Email: epeterson@penskeautomotive.com Hours: Mon - Fri 7:30 a.m. - 6:00 p.m. Sat 8:00 a.m. - 4:00 p.m.

AASP-MN News

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