AASP-MN News February 2019

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February 2019

Annual Meeting and Leadership Conference Registration PLUS: 17th Annual Race for Automotive Education Highlights

Your Champion. Your Ally. www.aaspmn.org

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AASP-MN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 Roseville, MN 55113 Phone: 612-623-1110 Fax: 612-623-1122 email: aasp@aaspmn.org website: aaspmn.org. To keep its readers better informed, AASP-MN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. 2019 All rights reserved. Cover image www.istockphoto.com.

AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.

CONTENTS Vol. 28 No. 2

COLLISION DIVISION DIRECTOR’S MESSAGE............................4 2019 Alliance Annual Meeting and Leadership Conference: “Rev Up Your Game”

by Matthew Feehan, Collision Division Director

AASP-MN BOARD MEMBERS 2018 - 2019

LEGISLATIVE UPDATE................................................................5

PRESIDENT Will Latuff

Many New Faces and Voices as 2019 Session Begins

by Kevin Walli, AASP-MN Lobbyist

IMMEDIATE PAST PRESIDENT Wayne Watson SECRETARY-TREASURER Carl Thomas

LOCAL NEWS ............................................................................6

COLLISION DIVISION DIRECTOR Matthew Feehan

DEG ESTIMATING TIPS ..............................................................12

MECHANICAL DIVISION DIRECTOR Randy Notto, AAM

AASP-MN ANNUAL MEETING & LEADERSHIP CONFERENCE REGISTRATION ..................................................15

ASSOCIATE DIVISION DIRECTOR Dave Bock COLLISION SEATS Bruce Tschida, AAM Randy Miller MECHANICAL SEAT Tom Archambault

CASH IN ON YOUR MEMBERSHIP! ............................................21 AASP-MN Partners with CBIZ AiA to Provide Members a “One Stop Shop” for Insurance Needs AASP-MN MEMBER BENEFIT PROGRAMS..................................22

STAFF EXECUTIVE DIRECTOR Judell Anderson, CAE OFFICE ADMINISTRATOR Jodi Pillsbury MEMBERSHIP COORDINATOR Tom Kluver PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 FAX: 973-235-1963

PUBLISHER Thomas Greco | thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli | alicia@grecopublishing.com CREATIVE DIRECTOR Lea Velocci | lea@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten | joel@grecopublishing.com EDITORIAL & CREATIVE COORDINATOR Alana Bonillo | alana@grecopublishing.com OFFICE MANAGER Donna Greco | donna@grecopublishing.com www.grecopublishing.com

UPCOMING EVENTS April 11 AASP-MN Annual Meeting & Leadership Conference Delta Hotels by Marriott 1330 Industrial Blvd. NE Minneapolis, MN 55413

April 13 SkillsUSA Competition Hennepin Technical College 9000 Brooklyn Blvd.

Brooklyn Park, MN 55445

June 18 AASP-MN 25th Annual Golf Outing Keller Golf Course 2166 Maplewood Dr. Maplewood, MN 55109

ADVERTISERS’ INDEX Akzo Nobel ..........................................................19 AmeriPride ............................................................21 Axalta Coating Systems ..................................IFC Buerkle Hyundai..................................................11 Choice Auto Rentals..........................................8 Dentsmart ............................................................12 FinishMaster ........................................................7 Inver Grove Honda/Inver Grove Toyota ....10 Jack McClard........................................................20 Keystone ..............................................................20 Maplewood Toyota............................................5

AASP-MN News

Mills Parts Center ................................................18 Morrie’s ................................................................8 Motorwerks BMW ..............................................IBC MPA ........................................................................13 PAM’s Auto ..........................................................4 Proven Force........................................................OBC Reliable Automotive Equipment....................14 Rosedale Chevrolet............................................11 Roseville Chrysler ..............................................18 Straight & Square................................................10 Toyota Group ......................................................9

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COLLISION DIVISION DIRECTOR’S MESSAGE

2019 Alliance Annual Meeting and Leadership Conference: “Rev Up Your Game”

by Matthew Feehan, Collision Division Director

It was Abraham Lincoln that said, “Give me six hours to chop down a tree and I will spend four hours sharpening my axe.” Every progressive-minded person is aware that it is important to be prepared. The saying “Sharpening your Axe” is where preparedness meets opportunity.

If you prepare well, when opportunities present themselves you will recognize and take advantage of them. If you want to lead well, you must prepare your mind.

In an ever-changing industry, we are all faced with daily challenges. Often you can feel like you’re out on an island. You may even think that you are the only one with these types of challenges. Well, I have news for you – the same wind blows on all of us. The challenges you face are not reserved just for you. If you want to sharpen an axe, you use a sharpening stone. If you want to sharpen your mind, you need new words and ideas.

The purpose of the 2019 Leadership Conference is to help you sharpen your mind and come up with some new ideas to address an issue that has been holding you or your company back. It’s a way for you to spend quality

4 | February 2019

time with likeminded people. The roundtable discussions are a fantastic way to collaborate with talented industry professionals and get real answers. There is just something special when a group of people sit down and “talk shop.” None of us are as smart as all of us. Last year, I received some fantastic advice. I thought to myself, “I could have spent a month of Sundays trying to come up with a better idea and not done so.” I was so happy I attended the conference.

This year, the lineup is off-the-charts with talented presenters, not to mention the fantastic vendors. If you would like to go further, faster, with less effort in 2019, you owe it to yourself to be there. If you go, bring a pen and notebook. Be prepared to take some good notes.

After all, you don’t want to leave your future millions to your memory, do you? Be one of the attendees that says, “I got away with the good stuff.”

Come visit me at my roundtable, I will be one of the facilitators. We can talk shop. See you on April 11!

AASP-MN News

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LEGISLATIVE UPDATE

Many New Faces and Voices as 2019 Session Begins

by Kevin Walli, AASP-MN Lobbyist

Everyone who has business before the state Legislature will have a busy start to the 2019 session as we try to get to know all of the new participants in the process.

There are 39 new members of the House of Representatives: 34 newly-elected DFL members and five newly-elected Republican members.

As a result of the change of control in the House – from the Republicans to the Democrats – every Committee Chair will now shift over to the DFL. This means we have a new group of Chairs to get to know, with our attention being focused on the Commerce Committee, now chaired by Representative Laurie Halverson (DFL-Eagan). We have already taken the time to meet briefly with Chair Halverson and we are seeking a time to have a more thorough discussion on issues of concern to the auto repair industry.

With the election of Governor Tim Walz, we will see a new set of Commissioners to lead all of the state administrative agencies. The agency with whom AASPMN has had the closest working relationship is the Department of Commerce. The new Commerce Commissioner is Steve Kelley. Commissioner Kelley served in the State House from 1993 to 1997 and in the State Senate from 1997 to 2006. The district he

represented in the Legislature included the City of Hopkins.

It has been our tradition to meet with the Commissioner of Commerce on a regular basis. We will schedule such an opportunity in the coming weeks once Commissioner Kelley gets his feet on the ground in his new job.

Our state Senators did not stand for re-election in 2018. Their four-year term will be up in time for the 2020 General Election. We will be working with the same Republican leadership in the Senate – including Senate Majority Leader Paul Gazelka (R-Nisswa) and Senate Commerce Chair Gary Dahms (R-Redwood Falls). We will renew our efforts to visit with them to discuss repair industry concerns.

In the coming weeks, we will be working to provide information to members regarding your newly-elected or re-elected legislators. The first priority will be to determine the AASP-MN member repair shops that are located in districts of Commerce Committee members.

Once we have helped make these connections, we would welcome your assistance in developing relationships with the new legislators so that we have more opportunities to share industry concerns with policymakers.

We look forward to working with you this session.

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LOCAL NEWS 17th Annual Race for Automotive Education Raises Nearly $11,000 The Alliance held its 17th Annual Race for Automotive Education January 8, 9 and 10 at ProKart Indoor Racing in Burnsville. The event raised nearly $11,000 to support the Alliance’s Automotive Education Fund and will fund scholarships for automotive students enrolled in NATEFcertified auto service and collision repair programs in Minnesota’s technical colleges.

During the three nights, 150 racers took to the track in gokarts reaching speeds of up to 40 miles per hour. Twenty-four teams of auto service and collision repair shops and industry suppliers were joined by six teams of automotive students from Dakota County Technical College, Dunwoody College of Technology, Hennepin Technical College and South Central College. The student teams were sponsored by 1 Collision Network. Many spectator fans were also on hand to cheer on their team.

Trophies were awarded to the 1st place and runner-up teams each night. They were: Tuesday, January 8 1st Place – Pearson Auto Body, Team #2, Shakopee Runner-Up – LaMettry’s Collision, Team #2, Eden Prairie Wednesday, January 9 1st Place – Wenzel Auto Electric, Mankato Runner-Up – Dunwoody Student Auto Service Team, Top to bottom: Pearson Minneapolis Auto Body, team #2, Thursday, January 10 Wenzel Auto Electric, 1st Place – Lancer Service Lancer Service Auto Care Auto Care, St. Paul Runner-Up – Crystal Lake Automotive, Lakeville

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In addition to the 30 race teams, the event was supported by the following sponsors: • AmeriTrust Group • Auto Value Parts Stores/APH • Axalta Coating Systems • CBIZ AIA • Finishmaster • LKQ-Minnesota • Lube-Tech & Partners • PPG Automotive Finishes • United Fire Group The Automotive Education Fund was established in 2002 to provide financial resources to support automotive students, enhance automotive programs and raise awareness of career opportunities in the automotive service industry. Since its inception, over $233,000 has been invested in student scholarships, SkillsUSA and automotive education programs throughout the state.

We Need You! AASP-MN is looking for automotive industry professionals who are interested in advancing the industry by serving in leadership positions on the Alliance’s Board of Directors and Advisory Committees. If you have a personal interest, or would like to nominate someone else to fill one of these positions, nominations must be received by February 20th. To be considered, an individual must be nominated by five or more Regular Members. The Nominating Committee may also nominate a person whose name was not submitted by the Regular Members.

If, by March 1st, only one person has been nominated to fill the open seat(s) on the Board of Directors, the person so nominated shall be declared to have been elected to the Board without further action. If more than one person has been nominated to fill these positions, the Nominating Committee will prepare an electronic ballot setting forth the names of the persons who have been nominated and send to the Regular Members by March 10th.

There are also a number of positions open on the Collision, Mechanical and Associate Advisory Committees, as well as the Government/Regulatory Affairs Committee. If you are interested in serving on any of the committees above, please contact the Nominating Committee Chair Wayne Watson, Auto Works Automotive Service Center at 651-578-1500 or the Alliance office at 612-623-1110 or 800-852-9071 by February 20th.

Note: Only an individual representative of a member which performs collision work may be nominated to fill a Collision Division Seat, and only an individual representative of a member which performs auto service work may be nominated to fill a Mechanical Division Seat.

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Dan Sjolseth Earns 2018 “Member Recruiter of the Year” Award The Alliance is pleased to announce that Dan Sjolseth, AAM (Superior Service Centers in Eagan and Apple Valley) has earned its 2018 “Member Recruiter of the Year” award. The award honors members who recruit or provide leads for prospective members to the Alliance.

Dan recruited six new members and provided two additional leads, earning 26 points. He went above and beyond by personally visiting prospective member shops with AASP-MN membership coordinator, Tom Kluver.

“Current members know the value of their membership first-hand, and their personal endorsement is by far the most effective recruiting tool that we have,” said Judell Anderson, AASP-MN Executive Director. “Dan is to be commended, because by introducing other shops to the Alliance, he is not only helping the shop, but the association and the entire industry.”

The Member Recruiter of the Year award is based on a point system: Five points are earned for new member recruits and two points are earned for referrals. The member who accumulates the most points throughout the year receives the award.

Thank you to the following members who also earned points in the 2018 “Member Recruiter of the Year” contest: • Dave Bock, Auto Value Parts Stores/APH, St. Cloud • Tom Gleason, Pro-Tech Auto Repair, Corcoran • Gary Lofald, Fourth Street Auto Repair, Duluth • Debi McConnell, Medi-CAR Auto Repair, Rosemount • Jim Miller, Finishmaster, Fridley • Jake Moser, Hopkins Auto Body, Hopkins • Jeremy Nordgren, Nordgren Automotive, Medina • Randy Notto, Lenfer Transmission & Automotive, Lino Lakes • Paul Pearson, Finishmaster, St. Cloud • Andy Phillips, Phillips Automotive, Anoka • Bruce Tschida, Lake Marion Collision, Lakeville • Rich Udenberg, Cannon Auto Repair, Cannon Falls • Wayne Watson, Auto Works Automotive Service Center, Woodbury

Sponsorships Support AASP-MN’s Educational Programs & Other Activities in 2019 Recently, AASP-MN asked for program sponsorships from its Associate members and other industry vendors to help support the Alliance’s educational programs and other activities in 2019. Sponsorships help AASP-MN deliver quality programs and keep registration fees affordable.

To date, the following companies have made sponsorship commitments: Platinum LKQ – Minnesota Lube-Tech & Partners Gold AASP National AmeriTrust Group Auto Value Parts Stores/APH Axalta Coating Systems CBIZ AIA Finishmaster PPG Automotive Finishes United Fire Group

Silver aaa Auto Parts Enterprise Rent-A-Car National Coatings & Supplies/Single Source O’Reilly Auto Parts PAM’s Auto, Inc. Suburban Chevrolet Bronze C.H.E.S.S. Leadership Conference Vendor Dent Impressions

If you are interested in sponsoring any events in 2019, sponsorship information can be found on the Aliiance’s website, www.aaspmn.org, or by calling the office at 612623-1110.

To learn more about the Member Recruiter of the Year program, contact the AASP-MN office at 612-623-1110 or 800-852-9071.

Minnesota Careers in Auto Repair & Service (MNCARS) MNCARS is a non-profit organization established in 2016 by AASP-MN. Its sole purpose is to promote careers in the automotive industry, recruit young people into the state's collegelevel automotive service and collision repair programs and, ultimately, into industry workplaces. To further those efforts, MNCARS recently participated in the following events:

• Pine Island High School Career Fair (Bird’s Auto Repair) • Bemidji High School Open House (Kenny’s Clark and Goodyear) • Minneapolis Public Schools STEM & Career Exploration Expo • District 196 STEM Career Fair • Burnsville High School Career Expo

Take advantage of the resources in the MotorMouth toolbox! Get out and get active in your local community to promote industry careers!

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AASP-MN News

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WHY GENUINE PARTS? It’s the Right Thing to Do

You lose money when aftermarket parts don’t fit. Toyota Dealers are your best source for Genuine Toyota Parts. All it takes is one call.

For Toyota Genuine Parts please call one of these authorized local Toyota Dealers: Inver Grove Toyota 1037 Highway 110 Inver Grove Heights, MN PH: 651-306-4630 FAX: 654-457-8705 www.invergrovetoyota.com

Rochester Toyota 4365 Canal Place SE Rochester, MN 55904 PH: 507-424-2956 FAX: 507-424-0301 parts@rochestertoyota.com

Burnsville Toyota 14730 Buck Hill Road Burnsville, MN 55306 800-448-5912 PH: 952-435-8401 FAX: 952-435-8515

parts@invergrovetoyota.com

Maplewood Toyota 2873 Highway 61 Maplewood, MN 55109 PH: 651-490-2648 FAX: 651-490-2652 TOLL FREE: 877-574-0667 parts@maplewoodtoyota.com

ToyotaPartsAndService.com AASP-MN News

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AASP-MN News

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AASP-MN News

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ESTIMATING TIPS Mitchell: Labor Times - The labor times shown in the Guide are in hours and tenths of an hour (6 minutes) and are for replacement with new, undamaged parts from the vehicle manufacturer on a new, undamaged vehicle.

Any additional time needed for collision damage access, alignment pulls, non-original equipment or used parts should be agreed upon by all parties. Times for some operations are applicable after necessary bolted, attached or related parts have been removed.

Exceptional circumstances, including all the suboperations or extra operations, are indicated as notes throughout the text or are identified in the Procedure Explanations.

The actual time taken by individual repair facilities to replace collision-damaged parts can be expected to vary due to severity of collision, vehicle condition, equipment used, etc.

Audatex: Suspending Engine and Mounts - Is addressed on page 157 in the FAQ section of the Audatex DBRM Guide found here: https://www.training.audatex.us/otc4viewdoc.asp?ID=802 Question: Why does the labor report only show minimal labor related to the engine and mounts (Combination Engine) when the engine must be suspended using a special tool?

Answer: There are a number of different tools and methods that could be used to support a drivetrain. Each may require different levels of preparation. The Audatex labor allowances do not take into account any special

equipment or procedures necessary to prepare the drivetrain to support and only allows the labor to raise and support (Combination Engine) after the engine is prepared for the support tool and any special tools are mounted.

All Three Systems: Detail and Polishing Operations Users can quickly compare included and not-included operations for detail and polishing operations across all three estimating system IPs using the chart found here: http://degweb.org/wp-content/uploads/2019/01/DEGDetail-and-Polishing-Chart.jpg Audatex: Mirror Overhaul Feature - Starting in January 2019, Audatex began to support overhaul operations for some door mirrors. Mirror overhaul applies when a mirror assembly consists of many individual parts, i.e., side markers, cameras, puddle lamps, motors, sensors, etc.

The overhaul operation includes the labor time to transfer individual mirror components from the damaged mirror to a new one. This new operation eliminates the need to search and add R&I for each mirror component which, in turn, saves time and increases accuracy. The first five files with this enhancement include: • 2018-2019 Honda Accord • 2019-2019 Nissan Altima • 2015-2019 Ford F150 Super Crew • 2015-2019 Ford F150 Stdr Cab • 2013-2019 Ford Escape All future files, new and updated, will have the mirror overhaul operation added when and if applicable.

Note: The estimating databases are all intended to be used as a GUIDE ONLY - it is important to remember that the auto body professional performing the repair is in a position to thoroughly inspect, diagnose and identify the methodology and their unique cost of the vehicle damage repair. You can view these tips and others on the DEG website,WWW.DEGWEB.ORG.

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AASP-MN News

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AASP-MN News

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PRESENTS...

2019 Annual Meeting & Leadership Conference

Thursday, April 11 Delta Hotels by Marriott Minneapolis Northeast 1330 Industrial Blvd. NE, Minneapolis

AGENDA AT A GLANCE 8:00-9:30am

Opening General Session: Age of Engage: Create Engagement presented by Roger Haskett, Engagement Unlimited

9:45-11:30am

Roundtable Discussions (Three 30-minute sessions)

11:30am-1:30pm Luncheon Keynote: Play Like a Rookie presented by Mike Jones, Discover Leadership Training, Inc. 2:00-4:00pm

Increase Your Sales & Profitability by Winning with the Decision Makers: Women presented by Amy Mattinat, Auto Craftsmen

2:00-4:00pm

How to Lure and Retain Top-Performing Employees presented by Brian Sump, Avalon Motorsports & Urban Autocare

2:00-4:00pm

The Collision Repair Industry: Revving Up for What’s Next presented by Mike Anderson, Collision Advice

4:00-6:00pm

Vendor Showcase & Social Hour

6:00pm

Grand Prize Drawings (door prize drawings throughout the day!)

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Opening General Session: The Age of Engage: Create Engagement 8:00 – 9:30am Presented by Roger Haskett, Engagement Unlimited Sponsored by AmeriTrust Group, CBIZ AIA & United Fire Group Engagement means active participation in your desired company culture, a greater buy-in to your brand and improved bottom-line results. It is the secret sauce that makes your work and your life magic.

Roger’s unique insight and forward-thinking approach to workplace dynamics and culture at-large will challenge participants to re-think their attitudes and discover new and exciting ways to deliver more value to their clients and those around them.

Participants will walk away with tangible tools that will inspire them to be more productive, creative and successful in their work.

Takeaways: • Learn about how shifts in workplace culture, education, media, and cultural values have shaped what engagement means and how we can now effectively measure engagement across all aspects of our lives • Understand how to create and promote active participation and the neuroscience behind emotional contagion, mindfulness, social pain and much more • Discover how to be more engaging and harness this power for improved creativity, productivity, and bottom-line results in your own life Roundtable Discussions 9:45 – 11:30am You will have the opportunity to participate in three 30-minute sessions facilitated by AASP-MN member experts.

• Mobile & remote diagnostic services • Employee tool programs • Customer Relationship Management (CRM) systems • Social media: what’s new and what’s working for shops • Regulatory compliance Q & A • OEM info & resources • Adapting for ADAS • Shop cybersecurity • Parts procurement • Going wireless Luncheon Keynote: Play Like a Rookie 11:30am-1:30pm Presented by Mike Jones, Discover Leadership Training Sponsored by AASP National, LKQ-Minnesota and Lube-Tech Partners Mike Jones will teach you how to embrace the massive changes in the automotive industry, push through the situations you can’t control and thrive in the midst of undesirable circumstances.

Takeaways: • Create the NEXT practice instead of looking at the best practice • Lean into the changes, focus on going beyond doing “good ’nuf” • Create standards that exceed expectations • Get outside your comfort zone • Become aware of your blind spot

Increase Your Sales & Profitability by Winning with the Decision Makers: Women 2:00 – 4:00pm Presented by Amy Mattinat, Auto Craftsmen Sponsored by Auto Value Parts Stores/APH Studies show that 83% of women are responsible for making all of the decisions about their vehicles. Amy Mattinat will give you the inside scoop on specific changes you can easily make to turbo-charge your marketing share with your most profitable prospects – women.

Takeaways: • Learn how women research services they use and why they choose one business over another • Create an appealing brand for women which will also build more business with men • Effectively market to women on less marketing dollars than you ever thought possible • Identify that one simple signal that most automotive service advisors miss when a woman is losing patience with them and make more sales • Learn how to leverage female referrals as the ultimate marketing multiplier, making each new woman customer at least four times more profitable than a new male customer How to Lure and Retain Top-Performing Employees 2:00 – 4:00pm Presented by Brian Sump, Avalon Motorsports & Urban Autocare Sponsored by PPG Automotive Finishes If your shop was fully staffed with rock stars, what would that mean for your bottom line? What if you could cut loose those employees that are holding you hostage and eliminate your fears about how you will find quality replacements?

As a shop owner and avid entrepreneur, Brian understands the challenges that the current employment market brings and he’ll share businessaltering strategies and techniques that will help you serve your clients profitably and build for a future, including: • Attracting talented prospects and where to find them • Writing quality position ads • Effective interviewing and hiring tactics • Building your own apprentice program • Retaining top performers

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The Collision Repair Industry: Revving Up For What’s Next 2:00 – 4:00pm Presented by Mike Anderson, Collision Advice Sponsored by Axalta Coating Systems & FinishMaster Mike Anderson of Collision Advice will share with attendees what the future looks like for the collision repair industry. Topics will include, but are not limited to, the following: • What the average labor hours are per RO per state • What KPIs you should be focused on in 2019 • What role the OEMs will play in FNOL • What, and more importantly, WHEN will telematics and connected cars start to impact the collision repair industry?

• What telematics and connected vehicles will mean for the way you perform a damage analysis • Learn how 36 % of all consumers want to do business with you when you are CLOSED and how to turn this into an opportunity • Where the industry is headed with Pre- and Post-scans and strategies for billing your estimates to improve reimbursement • And so much more!!

Vendor Showcase & Social Hour 4:00 – 6:00pm Visit with industry sponsors and make some new contacts!

• Catch up on the latest and greatest in product services • Get answers to questions you haven’t had time to ask

• Door prize drawings throughout the day • Two Grand Prize Drawings at 6:00pm (all attendees automatically registered – must be present to win!)

We revved up our game this year!

MEET THE SPEAKERS Roger Haskett is an award-winning international keynote speaker and President of Engagement Unlimited. With his innovative keynotes and programs, he ignites positive transformational change in teams and individuals across North America and beyond. Roger’s topics range from performance under stress and the power of play to effective communication skills and the age of engage within companies and culture at-large. His impressive background in teaching and acting (he has been seen in over 175 TV shows, movies and commercials), combined with his natural charisma and highly-contagious positive energy, has garnered Roger countless 10 out of 10 audience rankings and hundreds of happy return clients over the past 10 years.

Mike Jones has helped millions of people over the past 30 years. He is an accomplished author, keynote speaker, Master Trainer, and Human Behavior Expert that has worked extensively with small to medium-sized business owners and their teams to help them create better versions of themselves and, in return, increase their profits and decrease turnover. He has also worked on large worldwide projects with Coca-Cola and Exxon/Mobil, as well as local projects with Zions Bank and Caliber Collision. Mike served his country for 6 years in the U.S. Coast Guard and was a Police Officer for 14 years in the Houston Police Department as a pilot in the Helicopter Division. He is also an alumni of Northwestern University and its Executive Leadership Program.

Amy Mattinat is the President of Auto Craftsmen, an independent, award-winning automotive service center in Montpelier, Vermont. She is also considered an auto repair marketing and business expert, as well as an industry consultant. Amy teaches classes in Vermont and around the country.

She has been teaching Car Care Clinics for Women for over 10 years and, along with other female shop owners, created a turn-key workbook for other shops to use to host their own Car Care Clinics. She is the author of “How to Buy a Great Used Car” and also co-authored the book “Whatever Happened to Outstanding Customer Service.” She has spoken on TV and radio and has been a frequent guest of the automotive ‘Remarkable Results Radio’. Amy is very involved in the Auto Care Industry on the national stage. She is the past president of Women in Auto Care and a member of SEMA, SBN, WiAC and ASA. Brian Sump is not your typical shop owner. A former professional athlete, Brian had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and a detailed, processbased management philosophy to grow the German-specialty shop into an industry leader. In 2014, he and his team opened Urban Autocare, a second facility in Denver, to cater to the general repair market and is under contract to open a third shop. Brian has been recognized with multiple industry and business awards including: Motor Age Top 10 Shop, BBB Torch Award winner, ASA’s AutoInc Top 10 Websites and was the cover subject of Ratchet+Wrench magazine’s premier issue in July, 2012. He currently sits on the Board of Transformers Mastermind, an auto shop owner and manager development organization in Colorado. He is also a writer and instructor for Ratchet+Wrench.

There is no one in collision repair who hasn’t heard of Mike Anderson. He is an acclaimed champion of everything that is, or could be right about the collision repair industry. As one of the most knowledgeable people in his field, he is a sought after speaker, author and consultant who can discuss and teach on a wide range of topics relating to everything – from the politics affecting collision repair, to researching repairs properly via technology, to giving and getting the best from insurers, and performing an exactly correct repair – just to name a few things!

Mike is the former owner of Wagonwork Collision Centers, two highlyacclaimed shops located in Alexandria, Virginia. Currently, Mike owns and operates Collision Advice, an industry research, reference and consulting business. In addition, Mike also serves as a facilitator for Axalta’s highly-recognized Business Council 20 Groups in both the U.S. and Canada. He also facilitates numerous courses for the Axalta Performance Services Educational Series.

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AASP-MN ANNUAL MEETING & LEADERSHIP CONFERENCE REGISTRATION FORM Name: ______________________________________________________________________________________________ Company: __________________________________________________________________________________________ Email: ______________________________ Phone: ______________________________ Fax: ______________________ Address: ________________________________ City: _____________________________ State: _____ Zip: __________

Registration Options

Early Bird Pricing (before 3/25/19)

Standard Pricing (after 3/25/19)

Full-Day (includes lunch and social hour $195 Member/$225 Non-Member ea. & vendor showcase)

$225 Member/$250 Non-Member ea.

Half-Day (lunch not included.

See additional options below.)

$125 Member/$150 Non-Member ea.

$95 Member /$120 Non-Member ea.

Please indicate the sessions you plan to attend: Package Price: $ ________________ Opening General Session: Age of Engage: Create Engagement, Roger Haskett ___ 8:00-9:30am ___ 9:45-11:30am Roundtable Discussions (Three-30 minute sessions) ___ 11:30am-1:30pm Luncheon Keynote: Play Like a Rookie, Mike Jones ___ 2:00-4:00pm Increase Your Sales & Profitability by Winning with the Decision Makers: Women, Amy Mattinat ___ 2:00-4:00pm How to Lure and Retain Top-Performing Employees, Brian Sump ___ 2:00-4:00pm Positioning Yourself in the Collision Repair Industry, Mike Anderson ___ 4:00-6:00pm Vendor Showcase & Social Hour Additional Options: ___ Luncheon & Keynote Address, 11:30am – 1:30pm (lunch included in full-day package)….. _____ @$40 ea. $ ________ Payment Options: ____Check enclosed. Payable to AASP-MN ____ Credit Card. (VISA, MC, DISC, AMEX accepted) Card Number: ____________________________________________________________ Expires: ________________ Billing Zip Code: __________ CVC #: ______ Signature: __________________________________________________ Return with payment to: AASP-MN, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113 Phone: (612) 623-1110 - Fax: (612) 623-1122 - Email: aasp@aaspmn.org Cancellations must be received no later than 4/5/19 in order to qualify for a full refund.

After 4/5/19 no refunds will be issued and no-shows will be billed.

A

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AASP-MN News

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AASP-MN News

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CASH IN ON YOUR MEMBERSHIP!

AASP-MN Partners with CBIZ AIA to Provide Members a “One Stop Shop” for Insurance Needs CBIZ AIA is the recommended insurance agency for Property & Casualty, Workers’ Compensation and Employee Benefits coverage for members of the Alliance.

CBIZ AIA designed a comprehensive program specifically for members, which includes: Property & Casualty - CBIZ AIA and United Fire Group created a policy with forms specific to the garage industry. There is special pricing for AASP-MN members and the opportunity to qualify for a dividend based on the group’s performance. In 2018, over $214,000 was distributed to nearly 250 participating members as a dividend – that’s an average of $856! The dividend was equal to seven percent of the member’s earned premium.

Workers’ Compensation - CBIZ AIA and AmeriTrust Group (formerly Meadowbrook Insurance Group) continue to offer a Workers’ Compensation program to AASP-MN members. Meadowbrook offers very competitive rates, and has returned an average 4.8 percent dividend to participating members for the past 10 years!

CBIZ AIA, United Fire and AmeriTrust have made this program available to all the contracted United Fire agents in the state of Minnesota. If you, or your agent, want

more information on how to gain access to the program, contact Brad Schmid at 763-549-2247.

Employee Benefits - CBIZ AIA, in conjunction with Dennis Begley of Business Planning Professionals, offers a full line of Employee Benefits. Dennis brings over 30 years of experience in the business. He can customize your employee benefits plan, focusing on the budget of the owner and the needs of the employees.

CBIZ AIA also offers a full line of personal insurance products. With over 20 carriers, CBIZ AIA has the flexibility to offer you the best coverage at an affordable price.

For more information, give us a call.

Brad Schmid 763-549-2247 bschmid@cbizaia.com Dennis Begley 612-308-6577 dennis@begley-group.com

WELCOME NEW MEMBERS: JANUARY 2019

American Auto Body Osseo, MN CARSTAR Edina, MN Kenny’s Clark & Goodyear Bemidji, MN Larsen Motors Roseville, MN Radco Blaine, Burnsville, Duluth, Fargo, Oakdale, Sioux Falls & St. Cloud, MN Southcross Auto Service Savage, MN Swee’s Automotive Specialties Rochester, MN

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AASP-MN MEMBER BENEFIT PROGRAMS WORKERS’ COMP INSURANCE AmeriTrust Group (formerly Meadowbrook Insurance Group) Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com Up-front scheduled credit makes Meadowbrook one of the most competitive programs around for Worker‘s Compensation insurance. In addition, members are eligible to receive an annual dividend based on the group’s loss ratio.

For more information, log on to www.wcpolicy.com/aaspmn.

PROPERTY/LIABILITY INSURANCE CBIZ AIA Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums.

LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick 800-496-6789 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.

WEBSITE AND INTERNET MARKETING SOLUTIONS Autoshop Solutions Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com Autoshop Solutions has developed the most cutting-edge marketing platform for AASP members. Really Powerful Marketing (RPM) is an all-in-one program that bundles your website, pay-per-click, search engine optimization, social media, and much more!

With five levels of RPM to match your budget, goals, and competition, it’s built to drive your shop forward!

Net Driven Contact: Rich Mullen 877-860-2005, ext. 224 / rmullen@netdriven.com Net Driven is a market leader in website EMPLOYEE BENEFITS and internet marketing solutions designed Business Planning Professionals exclusively for the automotive industry.

Contact: Dennis Begley AASP-MN members who choose Net 612-308-6577 / dennis@begley-group.com Driven are eligible for a $500 discount off Business Planning Professionals will provide their 1st year setup fees.

AASP-MN member with quotes from multiple carriers for life insurance, health TECHNICAL INFORMATION HOTLINE insurance, long-term care and disability IDENTIFIX insurance.

800-288-6220

UNIFORM & LINEN SUPPLIES AmeriPride Services Contact: Joel Hogstad 612-362-0318 / Joel.Hogstad@ameripride.com Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc.

Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride each year.

CREDIT CARD PROCESSING Association BankCard Services Contact: Mac Hardin 952-933-2026 / mach@retailfinancialservices.biz Competitive rates for AASP-MN members.

Terminals and printers sold at cost. Monthly rental of equipment is also available.

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Members enjoy discounted prices on the industry’s #1 technical information hotline, Direct-Hit. INFORMATION PROVIDERS Mitchell1 Contact: Mitchell1 Representative 888-724-6742 x 6986 Mitchell1 offers AASP members special savings on Mitchell 1’s ProDemand, Manager SE & Teamworks products. For more information, contact Customer Service at 888-724-6742, ext. 6986.

Mitchell International Contact: Mitchell International Representative 800-238-9111 AASP members receive a 15% discount on any Mitchell RepairCenter TechAdvisor package. Visit repaircenter.mitchell.com/ Catalog/OEMRepair.aspx for more information.

AASP-MN News

AUTO EMPLOYEE ASSESSMENT Assessment Associates International Contact: Ron Page 952-854-6551 / ronald.page@aai-assessment.com Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50% off retail price and starts as low as $15 per assessment.

BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org Discount rate on printed business forms and calendars.

CHECK GUARANTEE SERVICES Certegy Check Services 877-520-2987 Discount rate of .75% to AASP-MN members. Use existing credit card terminal.

Fast claim payments.

SAFETY COMPLIANCE Complete, Health, Environmental & Safety Services, Inc. (CHESS) Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com AASP-MN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.

PAYROLL PROCESSING CBIZ Payroll Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com Members receive 20% discount off standard payroll products and services (excluding 401k). Members who switch prior to June 30 will receive first month of payroll processing free.

BUSINESS COACHING 180BIZ 540-833-2014 / info@180biz.com Members receive a 20% discount on oneon-one sales and management coaching programs (covering financial planning & analysis, strategic marketing, leadership and personnel development) without longterm commitments. Members also receive a 20% discount on monthly sales & management webinars as well as a 20% discount on all 180BIZ advisor training programs.

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Motorwerks BMW 1300 West American Blvd., Bloomington, MN 55420 Wholesale Parts Hotline: 1-888-204-2700 24-Hour Parts Fax: 612-884-6065 Wholesale Email: epeterson@penskeautomotive.com Hours: Mon - Fri 7:30 a.m. - 6:00 p.m. Sat 8:00 a.m. - 4:00 p.m.

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