AASP-MN News October 2014

October 2014

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CONTENTS Vol. 22 No. 10

AASP News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 • Roseville, MN 55113 Phone: 612-623-1110 • Fax: 612-623-1122 email: aasp@aaspmn.org • website: aaspmn.org. All rights reserved. To keep its readers better informed, AASP News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. Cover image, pg. 10, pg. 21 © www.thinkstockphoto.com.

AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.

AASP-MN BOARD MEMBERS

MECHANICAL DIVISION DIRECTOR’S MESSAGE ............................................6 Looking For Ideas? Try AASP-MN!

by Greg Kasel, AAM LEGISLATIVE UPDATE ..........................................................................7 Insurers Meet With AASP-MN on 2015 Issues

by Kevin Walli, AASP-MN Lobbyist

2014 - 2015 “Preparing For an OSHA Inspection” Workshop ............................................8 PRESIDENT Jerald Stiele IMMEDIATE PAST PRESIDENT Dan Sjolseth, AAM SECRETARY-TREASURER Tom Gleason

LOCAL NEWS ....................................................................................10 F.Y.I. ..............................................................................................14 INSURANCE I.Q. ..................................................................................15 Top 10 Reasons Why You Should Buy Employment Practices Liability Insurance (EPL)

by CBIZ AIA

COLLISION DIVISION DIRECTOR Joyce Weinhandl

COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.) ............17 Respirator Requirements

by Janet L. Keyes, CIH, C.H.E.S.S., INC.

MECHANICAL DIVISION DIRECTOR Greg Kasel, AAM

SHOP HERE FIRST! AASP-MN ASSOCIATE MEMBER DIRECTORY ........................21

ASSOCIATE DIVISION DIRECTOR Kevin Martin

CASH IN ON YOUR MEMBERSHIP! ............................................................22 Royal Business Forms & CDH Promotions

COLLISION SEAT Mike Cox, AAM Jim Siegfried, AAM MECHANICAL SEAT Wayne Watson

CALENDAR OF EVENTS October 15, 2014 B.S. Session 11:30 a.m. – 1:30 p.m.

Grumpy’s Bar & Grill, Roseville

November 12 & 13, 2014

January 13, 14, 15, 2015 Race for Automotive Education ProKart Indoor Racing, Burnsville

“Preparing for an OSHA Inspection”

STAFF EXECUTIVE DIRECTOR Judell Anderson, CAE, AAM OFFICE ADMINISTRATOR Jodi Pillsbury MEMBERSHIP COORDINATOR Tom Kluver PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 • FAX: 973-235-1963 PUBLISHER: Thomas Greco (thomas@grecopublishing.com) DIRECTOR OF SALES: Alicia Figurelli (alicia@grecopublishing.com) MANAGING EDITOR: Jacquelyn Bauman (jacquelyn@grecopublishing.com) EDITOR: Joel Gausten (tgpjoel@verizon.net) ART DIRECTOR: Lea Velocci (lea@grecopublishing.com) OFFICE MANAGER: Sofia Cabrera (tgpbrandi@verizon.net) www.grecopublishing.com

October 22, 2014 Mech XChange 4:00 – 6:00 p.m.

AASP-MN Office, Roseville

Workshop 11:30am – 1:30pm AASP-MN Office, Roseville

April 15 - 17, 2015 AASP-MN Annual Meeting & Convention Crowne Plaza Minneapolis West, Plymouth

For more information or to register, contact the AASP-MN Office at (612) 623-1110

ADVERTISERS’ INDEX aaa Auto Salvage ..............................................3 AmeriPride........................................................17 Axalta Coating Systems ....................................OBC Buerkle Hyundai................................................3 Choice Auto Rentals..........................................18 Dentsmart ........................................................14 Inver Grove Honda / Inver Grove Toyota..................4 Jack McClard....................................................4 Keystone ..........................................................7 Lowell’s PCE ....................................................6 Maplewood Toyota............................................18 Mercedes Benz of Maplewood ..........................9 Mills Parts Center ............................................9

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Morrie’s ............................................................19 Motorwerks BMW ............................................IBC Motorwerks Mini ..............................................IBC MPA.......................................................................................12-13 NAPA ................................................................16 Rosedale Chevrolet ..........................................16 Roseville Chrysler Dodge Jeep Ram........................9 Straight & Square ............................................15 Toyota Group ....................................................20 West Bend Insurance ........................................IFC

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MECHANICAL DIVISION DIRECTOR’S MESSAGE

Looking For Ideas?

Try AASP-MN!

by Greg Kasel, AAM

I hope everyone has had a busy summer with their business. Things have really picked up here in my shop. August was a little slow, but I attributed that to customers taking their last summer vacations and the Minnesota State Fair. I should know, as all three of my employees have taken a full week of time off between the last week in July and the first week in September.

Right now I am in the final planning stages of celebrating 40 years of family ownership, with an Open House in early October. In 1974, my father and his partner formed a corporation. My father bought out his partner in 1984 and I took over the business in 1998. We have been fortunate to stay in business for the last 40 years. But we couldn’t have done it without the dedication, hard work, great employees and, most importantly, the long-time customers that have supported us over the

years.

I have always believed that taking care of your customers by being honest and charging a fair price is what keeps them coming back. We are now working on the cars of a lot of our original customers’ grandchildren. Of course, we always have to attract new customers as well. This is where AASP-MN comes in. I have learned many things from other shop owners by attending the convention, training seminars and even the golf outing. I usually will pick up some type of an idea. So if you are looking for an idea, please consider attending an event that the AASP-MN is hosting. Talk to other shop owners and you will be surprised how many of us are having the same issues.

Hope to see you soon!

Welcome New Members:

SEPTEMBER 2014 Advanced Automotive Care St. Francis Alberg Auto Sturgeon Lake Assessment Associates International Minnetonka Car Care Advanced Service Center Woodbury Lloyd’s 75 Service Breckenridge Midas Auto Service Experts Shakopee NAPA Auto Parts Cambridge Nichols Towing & Repair Mankato

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LEGISLATIVE UPDATE

Insurers Meet With AASP-MN on 2015 Issues Representatives of AASP-MN and the Insurance Federation of Minnesota met in early September to discuss each organization’s priorities for the 2015 Legislative Session. These meetings have been held on a regular basis for many years. Typically, the two organizations’ interests differ at the Capitol – but Legislative leaders expect the organizations to communicate with one another to try to address differences before proposals are debated at the Capitol.

One of the AASP-MN priorities that was discussed is proposed legislation to prohibit insurers from requiring that an insured have their automobile inspected at a particular motor vehicle repair shop designated by the insurer.

The bill also would prohibit insurers from specifying or requiring that a repair

shop use a specific vendor, distributor, manufacturer, supplier, business platform or internal process in order to carry out vehicle repairs for an insured. The AASP-MN proposal would also prohibit insurers from mandating that repair shops comply with third party pricing agreements negotiated by an insurer with manufacturers, distributors or suppliers.

Insurance officials expressed concern that some language in the AASP-MN proposal was overly broad and created problems with interpretation. The AASP-MN proposal will be refined in the coming weeks through our Committee process in order to make our objectives clear.

The Insurance Federation identified auto glass costs as a significant legislative priority for 2015. Their data indicates that

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by Kevin Walli, AASP-MN Lobbyist

Minnesota is the second highest state in the country for auto glass costs. Based on the conversation between members of the Associations, it is not collision repair shops that are driving auto glass costs.

The Insurance Federation will have a legislative proposal this year that addresses the “batching” of auto glass claims for purposes of arbitration. AASP-MN will watch this legislation closely – although it might not ultimately be a major concern for the Association.

The parties agreed to share information in advance of the Session. While we don’t expect the Insurance Federation to embrace our proposals, it is better to know the objections they will raise and the arguments they will make before we bring our proposals forward in the legislative process.

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“PREPARING FOR AN OSHA INSPECTION” November 12 & 13, 2014 11:30 a.m. – 1:30 p.m.

AASP-MN Office 1970 Oakcrest Ave. Roseville, MN Sponsored by United Fire Group Automotive repair shops, both collision and mechanical, are on Minnesota OSHA’s list of facilities for programmed inspections.

That means OSHA may show up unannounced. This session will present the most frequently cited and most commonly found OSHA violations in automotive repair facilities. We’ll go through what to do if OSHA does show up, how to prepare ahead of time, what to do during an inspection and identifying concerns in your workplace. We will explain what an AWAIR program is, and what GHS means.

Presented by: Objectives 1. Understand what to expect if you get an OSHA inspection.

2. Understand the components of an AWAIR program.

3. Be able to explain the requirements of OSHA’s recently-revised Right to Know and explain those requirements to your employees.

Complete Health, 4. Know the most frequently-cited OSHA standards for auto repair in MN. Environmental & Safety Services (C.H.E.S.S.) 5. Develop a checklist of actions to take once you are back in your shop.

Take Aways (A $500 Value!)

1. OSHA inspection checklist of the most frequently-cited standards so that you have a scorecard of where your weaknesses might be.

2. Sample building inspection form, highlighting the most important items to check monthly.

3. Chart of new symbols under Right to Know (Globally Harmonized System of Classification and Labeling of Chemicals).

4. Discount on CHESS subscription services (SDSLinks and Safety Flash Cards).

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Preparing for an OSHA Inspection

Company: ______________________________________________ Contact: ______________________________________ Address: _____________________________________________ City: _________________________Zip: _______________ Phone: _____________________________________________ Fax: _____________________________________________ Cost: $95 member/$125 non-member + $30 for each additional person from the same company = $_____________________ Session Attending (select one): ________ November 12 Names of Attendees: ____________________________________________ ____________________________________________

________ November 13

____________________________________________ ____________________________________________

Payment Options: _____Check enclosed. Payable to AASP-MN _____Credit Card _____Visa _____MasterCard _____Discover Credit Card Number: _____________________________________________ Expires: _______________________________ Signature: ____________________________________________________________________________________________ Return by November 5th to: AASP-MN, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113 Phone: (612) 623-1110 - Fax: (612) 623-1122 - Email: aasp@aaspmn.org Cancellation Policy: Refunds require 48 hours notice of cancellation

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LOCAL NEWS There’s Help on the Way for Hiring the Right People A challenge for all mechanical and collision repair shops is to recruit and hire employees who not only have the skills needed for the job, but who will also be a good fit with the culture and work environment of the shop. Many AASP-MN members have found valuable help in this process by utilizing employee assessment tools to not only screen job applicants, but also to improve performance in current employees. AASP-MN would like to expand and build on those success stories by offering its members the opportunity to provide information that will benchmark the traits and behaviors of high-performing employees and then utilize that information to improve their own hiring and performance evaluation processes.

• The Association is partnering with Assessment Associates International (AAI) to conduct a study that will help AASP-MN members identify job applicants that are likely to be long-tenured employees, provide high-quality work, and contribute to the shop’s bottom line.

• The study data will be used to develop an Internet-based, pre-employment screening tool that will help member businesses identify the right people to hire.

• The jobs being studied are: Service advisors, estimators, mechanical techs, body techs and painters.

• Data collection will start on October 1 and conclude on November 15, 2014.

Here’s how it will work: • Participating shops will have selected employees complete a 20-30 minute online questionnaire.

• The shop owner will provide a basic “quality rating” of the job performance of the employees who complete the study.

• AAI will coordinate the data collection process, analyze the data and develop a profile of characteristics of highperforming employees.

• Based on that profile, AAI will prepare an Internetbased job applicant screening system specifically tailored for AASP-MN members.

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Here’s how you’ll benefit by participating: • Your shop helps set AASP-MN benchmarks for high-performing employees.

• You receive an Executive Summary of the survey results.

• You’ll receive a discounted price on using the assessment tools for the next two years.

This is your chance to participate in an initiative that will help your shop identify the right individuals to hire. Please contact the AASP-MN office today at (612) 623-1110 or aasp@aaspmn.org to get started!

“We have used Assessment Associates International (AAI) for over 10 years. It is amazing how accurate the AAI assessment is in predicting the work behavior of employees. With the work behavior assessment we not only make a better hire, we also make better decisions moving employees forward in our organization. As Jim Collins quoted in his book, Good to Great, “The single biggest constraint on the success of any organization is the ability to get and to hang on to enough of the right people.”

AASP-MN Member Wayne Watson, Owner, AutoWorks Service Center in Woodbury

Landmark Minnesota Supreme Court Decision May Mean More Workers’ Compensation Retaliation Claims Against Employers On August 27, 2014, the Minnesota Supreme Court held that employees are entitled to jury trials in cases alleging they were retaliated against by their employers for seeking workers’ compensation benefits, and where they were seeking only money damages.

Although workers’ compensation claims themselves are not eligible to be tried by a jury, the court held that workers’ compensation retaliation claims are similar to other types of retaliatory discharge claims, and thus are similarly entitled to determination by a jury.

This decision closely follows a recent amendment to the Minnesota Human Rights Act, allowing for jury trials of state law discrimination and retaliation claims. This trend toward providing jury trials for more types of employment cases generally favors plaintiffs, who may be able to evoke sympathy from jury members more easily than from more seasoned, potentially dispassionate judges.

More importantly, as plaintiff lawyers find these claims more lucrative, employers can expect more “wrongful discharge” claims by employees alleging they were terminated in an attempt by their employer to avoid workers’ compensation claims or liability.

By James B. Sherman, Esq. and Phoebe Taurick, Esq. www.wesselssherman.com

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LOCAL NEWS 2014 Is Record-Setting Year for Industry-Sponsored Scholarships The Class of 2014 set a new record in the scholarships awarded through the Global Automotive Aftermarket Symposium (GAAS) scholarships, University of the Aftermarket (UAF) scholarships and collaborating organizations at the automotivescholarships.com website: 295 awards for a total of $320,050. The previous record set in 2013 was 250 awards for $264,050. This year’s recipients include 241 US students and seven Canadian students.

AASP-MN’s scholarship program has been linked to the GAAS platform since 2012. By completing a single application at the automotivescholarships.com website, students can be considered for multiple scholarships. A total of 34 of the 2014 GAAS scholarship recipients received two awards, and five recipients received three awards.

In fact, Minnesota has the distinction of one of its students receiving a total of four awards and also marking a first in the history of the GAAS scholarship program: The first-ever father and son scholarship winners. Matthew Bisbee, a US Army veteran, is the four-award winner, including $1,000 from AASP-MN for his fall 2014 tuition. He is currently enrolled in the collision training program at Lake Superior College in Duluth. Bisbee’s son, Courtney, also an AASP-MN scholarship winner, is enrolled in the automotive service technology program at Lake Superior College.

This year, AASP-MN awarded $15,000 in scholarships to help Minnesota post-secondary automotive students pay for tuition during the 2014-15 school year. The scholarships are in the amount of $1,000 per student and were made possible by a successful fundraising drive within the AASP-MN membership, as well as a generous donation from the Minnesota State I-CAR Committee.

SAVE THE DATES!!!

JANUARY 13, 14, 15 Race for Automotive Education ProKart Indoor Racing, Burnsville

APRIL 15, 16, 17 AASP-MN Annual Meeting & Convention Crowne Plaza Mpls West, Plymouth AASP News

Thank You to our Sponsors!

Program Sponsors AASP National AkzoNobel Performance Coatings Auto Care Association Auto Value Parts Stores/APH Autoshop Solutions Bill Smith Foundation Carbench CARQUEST Dent Impressions Dentsmart PDR Keystone Automotive PPG Automotive Finishes WorldPac

Hospitality Sponsors 3M aaa Auto Parts AAA Minnesota/Iowa Aeromotive Services, Inc. AmeriPride Services AudaExplore Axalta Coating Systems BASF CBIZ AIA CCC Information Services Choice Auto Rental Dorman Products Hertz Corporation IDENTIFIX Inver Grove Ford Lincoln Keystone Automotive Lowell’s Performance Coatings Malco Products, Inc. Meadowbrook Insurance Midwest Parts Advantage Mitchell International Mitchell1 Noble Conservation Solutions Norton Automotive Aftermarket O’Reilly Auto Parts PAM’s Auto, Inc. Pro Paint Sherwin-Williams Suburban Chevrolet October 2014 11

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F.Y.I.

The DEG (www.degweb.org) is an initiative that was developed to help address collision repair estimates data, through proactive feedback from the collision repair industry to the information providers (IPs) that supply the databases for the various estimating products. The DEG was created - and is equally funded and maintained - by the Alliance of Automotive Service Providers (AASP), the Society of Collision Repair Specialists (SCRS) and Automotive Service Association (ASA). It is a perfect example of how these organizations put membership dollars to work to address real issues in the industry. The DEG has processed more than 7,000 inquiries from the industry, many of which have resulted in changes to the estimating system database, or necessary explanations of how they work.

The process is simple: The shop submits the inquiry to the DEG and the administrator works with representatives from the IPs to bring the inquiry to resolution. Here are some great recent examples of responsive results from DEG submissions: #7112 - 2004 VW Beetle Left Door Skin: After review, the estimated work time applied to the Outer Panel has been adjusted to 6.5 hours from 4.5 hours. #6939 - 2013 VW Beetle Roof Panel: The PANEL, ROOF TRIM (GN 0358,359) labor time has changed from 0.3 hours to 5.9 hours. The text NON-REUSABLE has been added to the

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PANEL, ROOF TRIM (GN 0358,359). The HEADLINER, ROOF R&I (GN 0348) is not required per the current service procedures.

The illustration for the part has been updated to more accurately reflect the physical part appearance. All times are before option conditioning or overlap considerations. #6602 - 2013 Chevrolet Camaro SS Side Body Drip Moulding: The Drip Mouldings’ right side part number (20980753) and left side part number (22903159) were currently listed in the Side Body, Interior Trim Section as Upper Aux W/Strip. The Upper Aux W/Strip, right side part number (20980753) and left side part number (22903159) were removed from the Side Body, Interior Trim Section and moved to the Side Body, Exterior Trim Section and renamed the parts Drip Moulding, right side part number (20980753) and left side part number (22903159). Added the mounting rivets, part number (11589111) with a quantity of 7 per side. 2 Illustrations updated to reflect changes.

If you are using electronic estimating systems to itemize your repair process and price your services, it is important to pay attention to the information being used to create the estimate. Talk to your estimating staff about the DEG and visit www.degweb.org to check it out today.

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INSURANCE I.Q.

Top 10 Reasons Why You Should Buy Employment Practices Liability Insurance (EPL) 1. EPL covers both actual and ALLEGED acts of discrimination, harassment, retaliation, wrongful termination and other similar employment practices violations.

2. Three out of five employers are sued by former employees every year.

3. Over 40 percent of EPL claims are against firms with fewer than 100 employees.

4. Some Federal and State employment laws apply to all employers regardless of employee count - any size company has exposure!

5. The Equal Employment Opportunity Commission (EEOC) recorded nearly 93,000 charges in 2013 and obtained more than $365 million in administrative settlements for claimants.

6. The financial ramifications of not having EPL insurance can be crippling, especially for small firms because they do not have the operating budgets to handle the defense costs, let alone settlements or judgments, of an uninsured claim.

7. The median cost of an EEOC lawsuit in 2011 exceeded $250,000.

8. There is no EPL coverage under other insurance policies such as General Liability (GL). Any endorsement to another policy generally provides insufficient limits, does not provide the breadth of coverage of a separate EPL policy and erodes the limit available for the GL exposure.

9. Based on recent data gathered by the Federal Judicial Center (a federal and research agency for the US courts),

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an increase of 10 percent in the 2013 statistic was seen. The agency reported that there were only 7,064 wage and hour complaints in 2012, while in 2013, that number jumped to 7,764.

10. Recent Supreme Court decisions have lowered the standard of what constitutes retaliatory treatment.

Retaliation has become the #1 most frequently cited form of discrimination, beating out race discrimination.

Monetary benefits totaled just under $170 million. However, this number does not include monetary benefits obtained through litigation.

For additional information, please contact Dennis Spindler at (763) 549-2238 or dspindler@cbizaia.com.

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COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.)

By Janet L. Keyes, CIH, C.H.E.S.S., Inc.

Respirator Requirements Do body techs have to wear respirators? Do detailers? Does everyone who walks through the shop? (One sales representative claimed that was the case. It’s not.)

Who must wear a respirator is based, first, on exposures – both what is in the air and how much is in the air. That will vary from shop to shop, but because nearly all shops have similar operations, we can make some educated guesses. We’re helped in this by research done by NIOSH (the National Institute of Occupational Safety and Health) and others, who have measured exposures in a number of shops.

From that research, we know people who paint or prime need to wear respiratory protection. When they spray, they can breathe in the paint mists and vapors, even if the booth is well-ventilated. The levels of individual solvents, such as xylene, are often below exposure limits. But paints and primers may contain a number of solvents with similar health effects. When those levels are added together, they can be high enough to require respirator use. Of even more concern: The isocyanates in the clear coat, which can cause asthma.

Sanding creates a lot of dust. If the paint is old, that dust may contain lead or chromium, which can cause serious longterm harm. We don’t see those metals used in paints today. If people are sanding off body filler, the dust will be mainly polystyrene, polyester and talc – substances that don’t have specific toxic effects. Measurements of dust levels have shown brief exposures to high levels, but levels averaged over the full workday have been below legal and recommended exposure limits. Based on that, we recommend respiratory protection against dust, but we can’t say it’s mandatory.

Most of detailers’ work isn’t dusty and doesn’t involve solvents. About the only task detailers might do that causes respiratory problems is spraying wheel brightener.

Some of these products contain hydrofluoric acid, a very corrosive substance. (You can check the label or Safety Data Sheet for chemical contents and precautions.) Lung protection against that would be an acid gas respirator with a particulate pre-filter. But a

much better option is to change products to one less likely to cause severe eye and skin burns.

So if we advise that respirator use when sanding is recommended but not mandatory, what does that mean for you? Your options: You can require anyone sanding to wear a respirator. You can tell employees that respirator use is not mandatory, but you’ll provide respirators for those who choose to wear them. You can provide dust capture systems (the best option), so dust levels stay relatively low.

Keep in mind that the two-strap paper type of mask, also called an N95 filtering face piece, is a respirator. For the dust from body filler, either that or a respirator with the magenta-colored P100 filters will do the job. Those two respirators, the paper type and the cartridge type, have the same assigned protection factor. OSHA says that either can be worn in conditions up to 10 times the exposure limits. The difference

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between the two: The dust mask is designed to filter out at least 95 percent of all particles 0.3 microns in size. The magenta filter is designed to remove at least 99.97 percent of particles of that size, a particularly hard size to capture.

If you require use of a respirator (dust mask or cartridge type), employees need annual training and fit testing. They must be clean-shaven wherever the respirator seals to the face. They need medical approval, to ensure wearing the respirator won’t cause too much stress on their heart and lungs.

And you need a written program specifying how respirators are to be taken care of.

If you let employees use respirators, including the N95 dust mask, but don’t make it mandatory, you still need to ensure they are healthy enough to wear the respirator.

And you need written procedures to ensure the respirators are maintained and used in such a way that they do not cause harm (for continued on pg. 19

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COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.) continued from pg. 17 instance, they need to be kept clean). You need to give employees Appendix D to OSHA’s respirator standard (readily available online, or contact us for a copy). You do not need to provide annual training and fit testing. And – a big deal - you do not need to require employees to shave.

Where can you get the medical evaluation? Use an occupational health provider. It might be as simple as having the employee fill out a confidential questionnaire. Two companies offer online questionnaires, with review as needed by an occupational physician. A number of clinics in Minnesota offer the questionnaire as something employees can fill out at work and send in, with employees only needing to go into the clinic if an answer on the questionnaire raises a red flag. The cost: Roughly $30 per person, if no additional evaluation is needed.

A quick summary: Anyone who uses any type of respirator (the paper-type dust mask, a cartridge respirator or even an air-supplying respirator) needs to have had medical approval to wear it. If use is not mandatory, you also need to provide guidelines to ensure use doesn’t cause harm, and you need to provide the employees with Appendix D. If use is required, as for painters working with isocyanates, you also need to provide annual fit testing and training.

They must be clean-shaven if the respirator seals to the face.

If you have questions about respirator selection and use, chemical exposures, OSHA inspections, OSHA grants, or other safety or environmental issues, contact CHESS at (651) 481-9787; toll free at (877) 482-4377, or carkey@chess-safety.com. CHESS specializes in helping small to medium sized business with occupational health and safety issues. We have been providing services to the automotive industry for almost 20 years.

WHAT’S WRONG WITH THIS PICTURE?

Answer: This non-toxic particle mask is not a NIOSHapproved respirator and therefore is suitable only when no respiratory protection is needed.

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AASP News

SHOP HERE FIRST! AASP-MN Associate Member Directory Inver Grove Ford Lincoln – Inver Grove Heights, MN Kent Automotive – Minneapolis, MN Keystone Automotive – Minneapolis, MN LKQ - John’s Auto Parts – Blaine, MN LKQ - Minnesota – Albert Lea, MN LKQ - Viking Auto Salvage – Northfield, MN Lowell’s Performance Coatings & Equipment – Edina, MN Mark’s Towing, Inc. – Eagan, MN McClard & Associates – Hopkins, MN Meadowbrook Insurance – Overland Park, KS Merit Chevrolet – Maplewood, MN Metro Auto Salvage – Lakeville, MN Midwest Parts Advantage – Eden Prairie, MN Mighty Auto Parts – Burnsville, MN Mitchell International – Minneapolis, MN Mitchell1 – Slidell, LA Morrie’s Automotive Group – Brooklyn Park, MN Motor Parts & Equipment – Winona, MN NAPA Auto Parts – Cambridge, MN NAPA Auto Parts – New Ulm, MN NAPA Auto Parts – Forest Lake, MN NAPA Auto Parts – Monticello, MN NAPA Auto Parts – Northfield, MN NAPA Distribution Center – Owatonna, MN NAPA Distribution Center – St. Louis Park, MN National Coatings & Supplies – Little Canada, MN National Coatings & Supplies – Rochester, MN Net Driven – Duluth, MN Noble Conservation Solutions – Plymouth, MN Northland Parts – McGregor, MN Norton Automotive Aftermarket – No. St. Paul, MN O’Reilly Auto Parts – Brooklyn Park, MN P.P.G. Automotive Finishes – Edina, MN PAMs Auto, Inc. – St. Cloud, MN Parts Department of Faribault – Faribault, MN Parts Department of Owatonna – Owatonna, MN Pearl Insurance – Eden Prairie, MN Pro Paint Metro, Inc. – Baldwin, WI Pro Paint Metro, Inc. – Roseville, MN Proven Force Clutch and U Joint – Maple Grove, MN Pump & Meter Service – Hopkins, MN Rudy Luther’s Hopkins Honda – Hopkins, MN SATA Spray Equipment – Spring Valley, MN Savage Parts Service – Burnsville, MN Scharf Auto Supply – Rochester, MN Schmelz Countryside – Maplewood, MN Sharp Auto Parts, Inc. – Stillwater, MN Sherwin Williams Automotive Finishes – Bloomington, MN Southern Minnesota Auto Supply Co. – Rochester, MN St. Paul/Mpls. Wholesale Parts – Anoka, MN Straight & Square Distributing, LLC – St. Cloud, MN Suburban Chevrolet – Eden Prairie, MN U.S. Auto Force – Appleton, WI U.S. Auto Force – Maple Grove, MN United Fire Group – Cedar Rapids, IA Valley Imports – Fargo, ND Valspar – Minneapolis, MN Wakeman Equipment Sales, Inc. – Brown Deer, WI Wallace Auto Parts – Columbia Heights, MN Wipers & Wipes, Inc. – Hugo, MN Wurth USA – Sioux Falls, SD Zee Medical Service – Burnsville, MN

3M Company – St. Paul, MN aaa Auto Parts – East Bethel, MN aaa Auto Parts – Rosemount, MN AAA MN/IA Approved Auto Repair – Burnsville, MN AASP-MN BankCard Program – Minnetonka, MN Action Auto Parts of St. Paul, Inc. – St. Paul, MN Advantage Data Systems – Carver, MN AkzoNobel Automotive & Aerospace Coatings – Stillwater, MN AmeriPride Services – Minneapolis, MN Arcon Solutions, Inc. – Burnsville, MN Assessment Associates International – Minnetonka, MN AudaExplore – LaCrosse, WI Auto Body Specialties, Inc. – Mankato, MN Auto Color & Industrial Supply, Inc. – St. Joseph, MN Auto Nation Parts Department – White Bear Lake, MN Auto Plus Auto Stores – Apple Valley, MN Auto Plus Auto Stores – Bloomington, MN Auto Plus Auto Stores – Crystal, MN Auto Plus Auto Stores – Lexington, MN Auto Plus Auto Stores – Rogers, MN Auto Plus Auto Stores – Hopkins, MN Auto Value Parts Stores – St. Cloud, MN Autodata Labels, Inc. – Deer Park, NY Automotive Parts Solutions, Inc. – St. Cloud, MN Automotive Recyclers of MN – Minneapolis, MN Automotive Seminars, Inc. – Luxemburg, WI Automotive Training Institute – Linthicum, MD Axalta Coating Systems – Chisago, MN BASF Corporation – Crystal, MN Blue Rock Refinishing Solutions, LLC – Roseville, MN Blue Tow Service Center – Blaine, MN Body Shop Supply of LaCrosse, Inc. – Onalaska, WI Brake & Equipment Warehouse – Minneapolis, MN Buerkle Honda – White Bear Lake, MN Buerkle Hyundai – White Bear Lake, MN C.H.E.S.S. – West St. Paul, MN Capstone Advisory Group – Edina, MN Car-Co Auto Parts, Inc. – Waconia, MN CARQUEST Auto Parts – Lakeville, MN CBIZ AiA – Brooklyn Center, MN CCC Information Services, Inc. – Stone Lake, WI Choice Auto Rental – Bloomington, MN Cottens’ NAPA – Anoka, MN Dent Impressions – Rogers, MN Dentsmart – Isanti, MN Derson/Clean Burn – Watertown, MN Dick & Rick’s Auto – Bloomington, MN Dorman Products – Colmar, PA Dynotec Industries, Inc. – Shakopee, MN Eau Claire Auto Parts, Inc. – Eau Claire, WI Elite Worldwide, Inc. – Rancho Santa Fe, CA Enterprise Rent-A-Car – Eagan, MN Factory Motor Parts – Eagan, MN Federated Insurance – Owatonna, MN Finishmaster – Duluth, MN Finishmaster – St. Cloud, MN Finishmaster – Fridley, MN G & K Services, Inc. – Minneapolis, MN Hedahls Parts Plus – Detroit Lakes, MN Hedahls Parts Plus – Fergus Falls, MN Hertz Corporation – Richfield, MN IDENTIFIX – Roseville, MN

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CASH IN ON YOUR MEMBERSHIP!

Royal Business Forms & CDH Promotions Printed Business Forms and Calendars The Alliance of Automotive Service Providers of Minnesota (AASP-MN) has teamed up with Royal Business Forms and CDH Promotions to provide members discounts on calendars and printed business forms, such as: • Envelopes • Letterhead • Business cards • Repair orders • Monthly maintenance or CSI postcards • Invoices • Statements • Voucher checks • Payroll checks • Valuable core tags • Merchandise labels • Register tickets • And much more!

Continuous data processing forms are available in one, two, three or four parts— multiple carbon or carbonless sets.

Get Your 2015 Automotive Calendars Now! Celebrate the year 2015 by getting your message into the homes and offices of your customers and potential customers - daily.

Let them know that you intend to shine bright in this new age and will be there to serve their needs.

Calendars are used all year. Plus, they are often saved as personal records and looked at year after year. Calendars are used where buying decisions are made: On the job, in the office, on the road, or at home.

Sixty-five percent of all calendar recipients

write appointments/reminders on their calendar. This daily involvement keeps your advertising sign working all day, every day.

Calendar styles and pricing can be found on the Association’s website, www.aaspmn.org.

For additional information or a FREE quote on anything you currently have printed, contact the AASP-MN office at 612-623-1110 or 800-852-9071 or email aasp@aaspmn.org.

AASP-MN MEMBER BENEFIT PROGRAMS WORKERS’ COMP INSURANCE Meadowbrook Insurance Group Contact: Dennis Spindler 763-549-2238 / dspindler@cbizaia.com Up-front scheduled credit makes Meadowbrook one of the most competitive programs around for Worker‘s Compensation insurance. In addition, members are eligible to receive an annual dividend based on the group’s loss ratio. For more information, log on to www.wcpolicy.com/aaspmn.

PROPERTY/LIABILITY INSURANCE CBIZ AIA Contact: Dennis Spindler 763-549-2238 / dspindler@cbizaia.com CBIZ AIA will present AASP-MN members with quotes from multiple carriers for property/liability insurance and members can choose the program that best fits their situation. As an added bonus, CBIZ AIA will offer members an exclusive 10% discount on their property/liability insurance premiums.

EMPLOYEE BENEFITS CBIZ AIA Contact: Dennis Begley 763-549-2260 CBIZ AIA will provide AASP-MN member with quotes from multiple carriers for life insurance, health insurance, long-term care and disability insurance.

UNIFORM & LINEN SUPPLIES AmeriPride Services Contact: Jim Dillon 651-955-1398 • Fax: 952-738-3318 jim.dillon@ameripride.com Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride each year.

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CREDIT CARD PROCESSING Association BankCard Services Contact: Mac Hardin 952-933-2026 • Fax: 952-933-4595 mach@retailfinancialservices.biz Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available.

INDUSTRIAL & PAPER PRODUCTS Wipers & Wipes, Inc. Contact: Dennis Julson Phone: 651-486-4866 Fax: 651-486-4859 Discounts on industrial supplies and paper products.

Free, next-day delivery is available in the metro area.

Shipping free to outstate members with $100 purchase.

WEBSITE AND INTERNET MARKETING SOLUTIONS Net Driven Contact: Jon Napoli 218-623-7351 / 218-310-7285 Net Driven is a market leader in website and internet marketing solutions designed exclusively for the automotive industry. Net Driven assists independent tire and automotive industry dealers who are looking to increase revenue by selling more tires, service, and wheels. AASP-MN members who choose Net Driven are eligible for a $500 discount off their 1st year setup fees. For more information, contact Jon Napoli.

Stormlogix Contact: Paul Switzer 732-364-1156 / paul.switzer@stormlogix.com Stormlogix extends a discount on its website packages to AASP members. Costs can be spread out over 6 months.

TECHNICAL INFORMATION HOTLINE IDENTIFIX Phone: 800-288-6220 Fax: 651-633-2188 Members enjoy discounted prices on the industry’s #1 technical information hotline. One free call is extended to all first-time AASP-MN member callers.

BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury Phone: 612-623-1110 or toll free 800-852-9071 Fax: 612-623-1122 / jodi@aaspmn.org Discount rate on printed business forms and calendars.

SHOP SERVICES Summit Software & Mobile Solutions Contact: Frank Terlep 888-377-2661 / fterlep@summitsoftwaresolutions.com.

Website: www.emarketingsherpas.com AASP members receive a $50 discount on their annual e-Marketplace subscription, a digital marketing system that includes mobile phone apps and a complete customer service, sales, marketing, advertising and communication platform.

INFORMATION PROVIDERS Mitchell1 Contact: Mitchell1 Representative Phone: 888-724-6742 x 6986 AASP members are eligible for special Mitchell 1 information and management programs at significant discounts. For more information, log onto www.mitchell1.com or contact the Mitchell 1 representative at 888-724-6742, X6986.

Mitchell International Contact: Mitchell International Representative Phone: 800-238-9111 AASP members receive a 15% discount on any Mitchell RepairCenter TechAdvisor package. Visit http://repaircenter.mitchell.com/Catalog/OEM Repair.aspx for more information.

AASP News

PAYROLL PROCESSING CBIZ Payroll Contact: Bob Willbanks 612-298-1176 / bwillbanks@cbiz.com Members receive 20% discount off standard payroll products and services (excluding 401k). Members who switch prior to June 30 will receive first month of payroll processing free.

CHECK GUARANTEE SERVICES Certegy Check Services Contact: Heather Ellis 952-240-5017 / heather.ellis@fisglobal.com Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.

BUSINESS COACHING 180BIZ 540-833-2014 / info@180biz.com Website: www.180biz.com 180BIZ offers BUSINESS COACHING to AASP members at a steep 20% discount! One Eighty Business Solutions LLC (180BIZ) has been helping shop owners increase profits and car count while decreasing stress since 2003.

AASP members receive a discount on very affordable oneon-one coaching plans without long-term commitments and complicated contracts. 180BIZ offiers a risk-free trial of their services. To learn more, please call or email us, or visit our website.

REPLACEMENT PARTS Dorman Products Phone: 800-868-5777, ext. 5329 Website: www.dormanproducts.com AASP members receive insider information, special access and other perks from Dorman Products, a leading supplier of dealer “exclusive” automotive replacement parts.

LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick Phone: 800-496-6789 Fax: 218-725-6800 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.

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