New Jersey Automotive November 2020

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E N GO

A Deeper Dive into Labeling Confusion

T A NEW BEGINNING T STOPPING THE MADNESS T WHY OWNER’S MANUALS MATTER

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P.O. Box 734 Neptune, NJ 07753 EXECUTIVE DIRECTOR Charles Bryant 732-922-8909 / setlit4u@msn.com 2019 - 2021 OFFICERS

PRESIDENT Jerry McNee, Ultimate Collision Repair, Inc. 732-494-1900 / ultimatecollision@att.net COLLISION CHAIRMAN Dennis Cataldo, Jr., D&M Auto Body 732-251-4313 / jr@dnmautobody.com MECHANICAL CHAIRMAN Keith Krehel, Krehel Automotive Repair, Inc. 973-546-2828 / krehelauto@aol.com TREASURER Tom Elder, Compact Kars, Inc. 609-259-6373 / compactkars@aol.com SECRETARY Thomas Greco, Thomas Greco Publishing, Inc. 973-667-6922 / thomas@grecopublishing.com BOARD Gary Gardella, Jr., County Line Auto Body 732-363-5904 / countylineautobody@gmail.com Dave Laganella, Peters Body and Fender 201-337-1200 / petersbandf@gmail.com Sam Mikhail, Prestige Auto Body 908-294-1985 /prestige@goldcar.us Ted Rainer, Ocean Bay Auto Body 732-899-7900 / ted@oceanbayautobody.com Anthony Trama, Bloomfield Auto Body 973-748-2608 / anthony@bloomfieldautobody.com BOARD ALLIED Joe Amato, The Amato Agency 732-530-6740 / joesr@amatoagency.com Mike Kaufmann, Advantage Dealer Services 973-332-7014 / mkaufmann@advantageds.com PAST PRESIDENT ATTENDING Jeff McDowell, Leslie’s Auto Body 732-738-1948 / chacki@aol.com

CONTENTS

VOLUME 50 NUMBER 11 | November 2020

COVER STORY

by Joel Gausten

PARTS GONE WILD:

A Deeper Dive into Labeling Confusion 10 14

36

OUT OF BODY AND (MECHANICAL) EXPERIENCES PRESIDENT’S MESSAGE

LOCAL NEWS 24

16 22

EXECUTIVE DIRECTOR’S MESSAGE MECHANICAL CHAIRMAN’S MESSAGE

50 NJA ADVERTISERS’ INDEX

AASP/NJ Members Earn Auto Body License Renewal Certificates via Virtual Training Event by

NATIONAL NEWS

28 SCRS Virtual Education Series to Run through 2021

COLLISION P.R.E.P. NEWS 30

WMABA Collision P.R.E.P. Stresses the Importance of Owner’s Manuals

34

Bogota Auto Body by

40

Court Accessibility during COVID-19

AASP/NJ MEMBER SPOTLIGHT PUBLISHER Thomas Greco / thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli / alicia@grecopublishing.com GRAPHIC DESIGNER Lisa M. Cuthbert/ lisa@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten / joel@grecopublishing.com EDITORIAL/CREATIVE COORDINATOR Alana Bonillo / alana@grecopublishing.com OFFICE MANAGER Donna Greco / donna@grecopublishing.com CONTRIBUTING EDITORS Charles Bryant • Mario DeFilippis • Jeff McDowell • Mitch Portnoi • Ron Ananian Keith Krehel • Jerry McNee • Bob Dirkes • Jacquelyn Bauman

Published by: Thomas Greco Publishing, Inc. 244 Chestnut Street, Suite 202, Nutley, NJ 07110 Corporate: (973) 667-6922 / FAX: (973) 235-1963

www.grecopublishing.com NEW JERSEY AUTOMOTIVE is published monthly and is sent to AASP/NJ and ARANJ members free of charge. Subscriptions are $24 per year. NEW JERSEY AUTOMOTIVE is published by Thomas Greco Publishing Inc., 244 Chestnut St., Nutley, NJ 07110. The editorial contents of NEW JERSEY AUTOMOTIVE are copyright © 2020 by Thomas Greco Publishing Inc. and may not be reproduced in any manner, either in whole or in part, without written permission from the publisher and/or editor. Articles in this publication do not necessarily reflect the opinions of Thomas Greco Publishing Inc. Stock Images courtesy of www.istockphoto.com.

LEGAL PERSPECTIVE

AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY 46 Wharton Insurance Briefs by Mario DeFilippis Joe Amato, Sr. Ron Ananian Jim Bowers Charles Bryant Don Chard Guy Citro Pete Cook Ed Day Dave Demarest Phil Dolcemascolo Tom Elder Bob Everett

Thomas Greco Dan Hawtin Rich Johnson Wes Kearney Nick Kostakis Jim Kowalak Keith Krehel Joe Lubrano Michael Lovullo Jeff McDowell Sam Mikhail Ron Mucklow

George Petrask Russ Robson Jerry Russomano George Threlfall Cynthia Tursi Lee Vetland Paul Vigilant Rich Weber Brian Vesley Glenn Villacari Stan Wilson

New Jersey Automotive | November 2020 | 7

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OUT OF BODY (AND MECHANICAL) EXPERIENCES by THOMAS GRECO, PUBLISHER

Burgerarmageddon

Many years ago, I wrote a column about my favorite hamburgers. To recap, at the time, my fave places were Fuddruckers and The Spotted Pig. I mentioned that I didn’t like Shake Shack or Five Guys or a couple of others I sampled while on a road trip to New York. (That ain’t happening again in the near future!) Earlier tonight, I had a burger adventure that I hadn’t planned on. So, I came home and figured I may as well tell you about it while recapping the last time I tried this.

In the decade or so since that column, there have been a few additions to my list. Smashburger is relatively new to the scene. What’s interesting about Smashburger is that their fries are similar to the ones at The Spotted Page Pig 1 (which had the GREATEST fries ever) but not close enough to overcome their pedestrian burgers. I will go

there when there is no alternative. Harold’s in Lyndhurst has been around forever. They are “famous” for their “World’s Largest Pickle Bar,” which is actually about four trays of pickles that I’m sure are no longer there in a COVID world. But Harold’s has a very good burger.

Definitely fresh ground beef cooked to your desire. And they give you a massive amount of steak fries. I haven’t been there since the pandemic, but I am looking forward to going again.

I have also grown to really like Five Guys. The secret is to get the Cajun fries and ask them to make them “extra Cajun” and well done. They still weigh on your stomach like a cement block, but they are damn tasty.

As for The Spotted Pig, the place with the best burger and fries ever? Well, it got #MeTooed by the Twitter mob.

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In other words, there were some accusations on Twitter about inappropriate behavior by management (I have no idea whether or not they were true), and the menace of social media put them out of business. (When will this Twitter/Facebook bullshit STOP???) Maybe that’s not such a bad thing now. Post-COVID, who wants to go into New York City? Everything is closed, and the Mayor and the Governor have turned it into the movie Escape from New York. Honestly, it’s a tragedy what they’re doing.

So, I still have Fuddruckers, right? Not so fast. There is actually only one Fuddruckers left around here. It’s on Route 46 in Parsippany, about 30 minutes from where I live. It’s worth the trip for sure, and I go there maybe once a month. But in September, the parent company of Fuddruckers announced it was selling the restaurants, leaving them in limbo.

Seriously, why are they making it so hard to get a great freaking burger???

Back to today. I went up to Hackettstown to buy a gun. Just the fact that I had to travel 50 miles to find a gun shop with inventory tells you all you need to know about 2020. I had planned on stopping at Fuddruckers for dinner on the way home. By the time I pulled into the parking lot, I

was practically drooling for that great burger and spicy fries. I put my mask on (I hate it, but I am getting used to it…sigh), walked in and stopped dead in my tracks. There were about 25 teenage boys in line ahead of me. WTF? I have never seen 25 people in line at Fuddruckers in my entire life! These juvenile delinquents had to pick this day and time to go? Didn’t they know I was starving? I turned to the two kids behind me and said, “I’m going to Five Guys.” When they gave me a dirty look (I mean, they had masks on, so maybe I’m exaggerating), I realized they were probably part of the group ahead of me.

I got into my truck and asked my phone where the closest Five Guys was.

“The nearest Five Guys is six miles south. Is that the one you are looking for?”

Sure. I punched in the directions and started driving. A few minutes later, I realized it was taking me southwest.

Home was northeast. So, I made a really dangerous U-turn (I was starving!) and asked the phone for another location.

The only one that made sense was the one in Wayne, which was still out of my way but not as much. I headed up Route 23 and pulled into the parking lot. The lot was a oneway with one lane. The idiot in front of me stopped and put

Continued on page 33

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PRESIDENT’S MESSAGE by JERRY MCNEE

A New Beginning…and a Better Direction

You don’t need me to tell you that 2020 has largely been a bust. Our industry has always evolved, but obviously none of us could have anticipated having to adapt to so many things that were dumped on us from out of nowhere these past several months. That said, I think we’ve all had enough doom and gloom; it’s time to really start thinking about a better future and what this experience has taught us as industry members.

The COVID-19 pandemic allowed me the downtime necessary to take a good look at my day-to-day operations and uncover areas that needed improvement. For example, I have been able to better focus on ways that my shop could write better estimates while keeping our technicians more up to date on training and technology.

I’ve looked at everything: Our KPIs, our front office, our administrative practices, our paint department, our parts practices, our sublet costs, how we communicate with customers – you name it. Because I took the time to do this, I’m now better prepared for when something unexpected hits our industry again. I’ve talked to many other members who are now in a stronger position in terms of steering their shops in a more organized and profitable

direction. Any type of decline – whether it be in work volume or income – should serve as a motivator for you to do something to help your business. Every shop out there has at least a few things that could benefit from a closer look and a better plan of attack.

This has not been the year any of us wanted, but it is not a time for stagnation. Now is the ideal time to get more involved in AASP/NJ and performance groups and learn as much as you can. These things might require some time and money, but they will absolutely pay dividends down the road. And these activities definitely shouldn’t end once COVID-19 is a memory. This is a never-ending process.

Traffic in my area is getting heavier each day, and winter is right around the corner. I’d like to think that 2021 will give us all a whole new beginning. As this incredibly difficult and unpredictable year winds down, let’s commit ourselves to making the most of things and building the best businesses we can. Please don’t hesitate to reach out to me if AASP/NJ can help you in any way. Many of us might be down, but none of us are out. NJA

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Mazda of Lodi 130 Route 46 East Lodi, NJ 07644 Phone: 866-716-0511 Fax: 973-594-4933 www.mazdaoflodi.com

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New Jersey Automotive | November 2020 | 15

Once Again, Enough Is Enough!

EXECUTIVE DIRECTOR’S MESSAGE by CHARLES BRYANT

It is time to stop the madness. I have said it before, and now I must say it again: Enough is enough. In the midst of the pandemic, certain insurers are attempting to take advantage of the situation rather than understand what people are going through and show some compassion.

Some insurers are running wild and attempting to control things they have no right to control. One of the main things that I am referring to is the Labor Rate. Not only are certain insurers refusing to pay fair and reasonable rates for services being provided by collision

Rate or what procedures they will or will not pay for unless they have chosen the right to repair the property.

Unfortunately, most collision shop owners do not understand what that means. To provide a quick, plain language explanation from a non-attorney, it basically means that when an insurer chooses the option to repair the property, they somewhat become the contractor for the repairs and then have the right to dictate who will repair the vehicle, what type of parts will be used, how much they will pay for Labor Rates and basically all aspects of the repair. However, insurers rarely (if ever) choose this option

Some insurers are running wild and attempting to control things they have no right to control.

repair facilities, but they are now attempting to turn back the hands of time and take back rates that have more recently been negotiated and paid to collision shops over and over. Many insurers stand by their well-established method of substantiating what rates should be paid by referring to them as “usual and customary.”

Time and time again, we have heard insurers say, “We only pay rates that are usual and customary.”

Now, even though many insurers have paid certain rates for a long period of time (or certainly long enough to establish what they themselves refer to as “usual and customary”), they are attempting to go back to what they paid many years ago even after recently – and repeatedly – paying much higher rates. The bottom line is that insurers have no right to dictate such things as the Labor

16 | New Jersey Automotive | November 2020

because they also become liable for negligent repairs when they do.

I have reported this type of activity to the New Jersey Department of Banking and Insurance (NJDOBI) and confirmed that insurers that have not chosen the option to repair the property are required to make all reasonable efforts to reach an agreed price with the shop of the insured’s choice before referring them to another shop on their network program. If you are a member of AASP/NJ and would like to learn more about this, please feel free to reach out to me. This is just one of the issues that members have reported to the AASP/NJ Hot Line since the pandemic started.

Another hot issue causing a lot of problems right now is the use of such names as “Opt OE,” “Alt OE,”

“Surplus OE� or other made-up things to describe parts that appear on insurer estimates at prices much less than the normal price of standard OEM parts. Although there are many problems related to this situation, here are some of them. First, as far as I am aware, no one has been able to define exactly what “Opt OE,� “Alt OE� or “Surplus OE� parts are or exactly where they come from. Some say they are grey market parts that are being imported from abroad and then resold here in the United States. It just cost one importer $5 million to settle a lawsuit brought by Hyundai for doing just that. Toyota says “Opt OE� parts are not genuine parts that have been designed to be distributed in the North American market. Toyota also says it does not have an “Opt OE� or surplus program and that these parts are of unknown origin. Toyota further states that, most of the time, they are parts that have been sourced from foreign countries. They are not necessarily designed to be compatible with Toyota vehicles sold in the USA and can be an issue for safety, fit and function.

This issue has been reviewed, and the result is that the California Bureau of Automotive Repair (BAR) made it clear that “Opt OE� designations don’t belong on auto body shop estimates. I have reported this situation to the

NJDOBI, and it has said that it would need a written complaint laying out the details before it will investigate and take a position. Therefore, I would urge New Jersey shop owners to get permission from vehicle owners and make the complaints so we can get a ruling in this state.

To be clear, the NJDOBI now requires a collision shop making a complaint to secure permission from the insured to do so. Additionally, the shop must provide contact information from the insured to confirm that they have in fact given the shop permission to make the complaint on their behalf. If a member of AASP/NJ is interested in making such a complaint, we have a special form to comply with the Department’s new requirements.

I could go on and on about the many new issues that have been reported since the pandemic set in, but I think it is best to address these issues one at a time as they arise and try to get them resolved. Therefore, if you are a member of AASP/NJ and have an issue to report, or if you have experienced any of the issues referenced in this message and have information to share about how it did (or did not) get resolved, please call the AASP/NJ Hot Line at (732) 922-8909. We will be watching! NJA

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20 | New Jersey Automotive | November 2020

Jack Daniels Audi of Upper Saddle River 243 Route 17 Upper Saddle River, NJ 07458 201.252.1500 Fax: 201.254.1552 tbabcock@jackdanielsmotors.com www.jackdanielsmotors.com

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Douglas Motors 491 MORRIS AVE. SUMMIT, NJ 07901 PHONE: 908-277-1100 FAX: 908-273-6196 TOLL FREE: 800-672-1172 www.douglasvw.com email: douglasparts@douglasautonet.com

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Crestmont Volkswagen 730 ROUTE 23 NORTH POMPTON PLAINS, NJ 07444 TOLL FREE: 800-839-6444 fax: 973-839-8146 www.crestmontvw.com email:vwparts@crestmont23.com

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New Jersey Automotive | November 2020 | 21

MECHANICAL CHAIRMAN’S MESSAGE by KEITH KREHEL

Beware of “Hot Tip” Investments

One of the many challenges that may arise for any small business owner is how to invest savings. Staying in business is a challenge in itself, and most of us know how to do that, but investing requires a different mindset and some discipline. One retired shop owner I spoke with told me that when he had a good year, he would buy a new motorcycle. That was perhaps a reward, but it was not likely an investment. It may actually shorten his retirement.

If we are lucky, we will get older and someday no longer want to and/or be able to work at the pace or pressure we have as business owners/operators. Saving for retirement has always been a concern, and I worry about Social Security. I feel more comfortable relying on the man in the mirror to control my destiny. There are many ways to invest, but the one I feel most comfortable with is the stock market. Despite its ups and downs, the average rate of return (by my understanding) is 10 percent (including dividends) adjusted for inflation by about seven percent.

Here is a brief history of my investments – some comical and some painful and expensive. Please learn from my mistakes: 1. Many years ago, my father gathered us together and said a friend of his gave him a hot tip on a stock to purchase. So, we all pooled our monies and purchased a substantial quantity. I still remember looking at the impressive color brochure of various heavy equipment in use at the company mine in Canada. We were all very enthusiastic about our purchase of United Asbestos stock. Well, a short time later, the word came out that asbestos was a hazardous material better left in the ground. A bad tip.

Surprisingly, the company is still in business – but only to respond to legal action to injured parties.

2. While at JCPenney, I started buying company stocks with an automatic paycheck deduction. For years, I bought in…just to watch the stock flatline. Several years later, I got fed up and sold the stock, pretty much at the break-even point (with loss actually due to inflation). A very short time later, it was announced

22 | New Jersey Automotive | November 2020

that British royalty were coming to America. When asked what they intended to do, they responded that they wanted to shop at JCPenney. The stock soared. Bad timing.

3. A long time after my second investment debacle, a friend convinced me to get back into the market. I was out of debt from the startup of my business, and the memories I feel of prior “investments” were more comfortable fading. So, I got back in on relying on the another hot tip and purchased stock in a chain of man in the mirror bookstores that were to control allegedly undervalued. Well, I my destiny. bought the stock at around $11 per share, and it slowly went down to around a third of that and stayed there.

Trying to be a savvy investor, I sold the stock at the end of the following year (to take a loss against my income taxes) with the intent to repurchase the same stock at the beginning of the new year. Well, right after I sold it at a huge loss, the company announced it was expanding its website. The stock shot up, eventually reaching as high as the mid-$40 range. A bad move.

Since these investments, all purchases have been handled through advisors.

Today, a new challenge has arrived due to recent events. Looking at the various (small) portfolios I possess with different brokers, some are down around 50 percent.

However, there are others (overseen by one broker) that are performing dramatically better. When I asked this advisor why, he gave me various barometers he uses when purchasing stocks, which all sounded reasonable and prudent. Going forward, I will not act on any more hot tips and will instead invest with the broker with the long and successful track record.

I will try to arrange an educational seminar through AASP/NJ on investing so we can all be more knowledgeable. If you’re interested in a presentation on this topic, please email me at krehelauto@ aol.com. NJA

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LOCAL NEWS by Alana Bonillo

AASP/NJ Members Earn Auto Body License Renewal Certificates via Virtual Training Event

Members of AASP/NJ earned certificates that can be used toward their auto body license renewal this fall by attending “Truck Bedside Replacement: OE Procedure and Estimating Considerations,” the association's recent virtual training event presented by Larry Montanez of P&L Consultants LLC. Montanez walked attendees through a step-by-step estimating process designed to help ensure that shops will receive fair reimbursement for properly repairing vehicles to OEM standards. He used estimates for the bedside panel replacement on both a 2007 Dodge Ram pickup truck and a 2019 model to demonstrate all that should be involved.

Montanez offered a different approach to viewing the estimating process, referring to it as the creation of a damage report.

“I call it that because it is not an educated guess. You have to go through a lot of different steps - informational steps, thinking steps and even a peer review to figure out

exactly what an accurate estimate or damage report will be.”

To accomplish this goal, repairers should gather all the facts at the start of compiling the damage report. This involves making an assessment of the damage, analyzing the loss and taking a close look to see if weather and road conditions were involved. Montanez reminded repairers of the importance of following the processes correctly to avoid the risk of not getting paid for procedures. He also urged them to remember that once a shop repairs a vehicle, it owns that repair in its entirety for life.

“Be as accurate as possible. Look up your information.

Don't assume anything.”

Additionally, reviewing the damage report as a team is vital to making sure everyone is on the same page with how it is mapped out.

“If an adjustor comes in and sees four different estimates, it's just going to make things harder.”

Continued on page 33

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SCRS Virtual Education Series to Run through 2021

NATIONAL NEWS

In response to the cancelation of this year’s SEMA Show, the Society of Collision Repair Specialists (SCRS) has announced the creation of a virtual edition of its 2020 Repairer Driven Education (RDE) series. The program, which will be held in conjunction with the web-based SEMA360, will initially run November 2-6 and will then be available for on-demand viewing through August 2021. Confirmed RDE presenters include Dave Gruskos (Reliable Automotive Equipment), Mike Anderson (Collision Advice), Danny Gredinberg (Database Enhancement Gateway), Tim Ronak (AkzoNobel) and John Shewbridge (Hunter Engineering), among others.

The online RDE Full Series Pass provides access to ALL sessions being offered in the 2020 RDE series at a convenient price. Unlike the live SEMA Show in Las Vegas,

where attendees have to pick and choose between sessions within a timeslot, the virtual RDE Full Series Pass will provide access to all sessions produced for the series.

Individual sessions are also available to purchase.

“Delivering education at the annual SEMA Show is of great importance to us as an association in trying to bring relevant information to repairers who are trying to better their businesses,” comments SCRS Executive Director Aaron Schulenburg.

“We are fortunate that we can pivot from a live format to online, as it’s been a pretty natural trend over the past six months. But I think we are able to execute on our delivery in a way that is going to feel very unique to other online events. We’ve put quite a bit of effort into developing our delivery in a way that is still going to retain the feel of a national-level event, videoing our speakers’

Continued on page 33

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COLLISION P.R.E.P. NEWS

Collision P.R.E.P.

Stresses the Importance of Owner’s Manuals

Mike Anderson (Collision Advice)

Danny Gredinberg (Database Enhancement Gateway)

For the third presentation in its 2020 Collision Professional Repairer Education Program (Collision P.R.E.P.) in conjunction with AASP/NJ’s NORTHEAST® Automotive Services Show, the Washington Metropolitan Auto Body Association (WMABA) welcomed industry consultant and educator Mike Anderson (Collision Advice) and Database Enhancement Gateway (DEG) Administrator Danny Gredinberg for “Utilizing the Vehicle Owner’s Manual to Educate Consumers and Insurers.” The 90-minute Zoom event discussed how utilizing vehicle owner’s manuals can drastically improve consumer

30 | New Jersey Automotive | November 2020

education and add to the safety and professionalism of work performed on the shop floor.

“I know many times repairers are looking for position statements and blanket statements from the manufacturer.

While those are very helpful, this [information] is also right there in the owner’s manual that’s sold with the car, delivered with the vehicle and is in the glovebox or available online,” Gredinberg said.

Continued on page 42

COLLISION P.R.E.P. VIRTUAL EVENTS SCHEDULE November 18 – 1pm EST

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Continued from page 11

his hazards on. Are you freaking kidding me? So, I backed up and cut through the parking lot. It was now dark, and I didn't see a Five Guys sign. I changed glasses, turned around and went back. Ah, there it was. Yup, there it was.

The one with all the windows boarded up. I kid you not.

LOCAL NEWS

Continued from page 24

Montanez spent considerable time going over damage report line items, highlighting both included and notincluded steps. He noted that shops that can easily prove what they need to perform stand a greater chance of getting paid without much of an argument.

NATIONAL NEWS

Continued from page 28

presentations live and in person rather than a more typical ‘Zoom-based’ platform. I think it presents some interesting opportunities that in-person events aren’t always able to offer.”

“Attendees can expect the same unique content they would have in classroom settings now delivered to the

What do I have to do to get a great freaking burger??????

I started heading home toward the Five Guys I usually go to in Rutherford. Then, I got a call from Charlie Bryant.

By the time I finished telling Charlie about my burger frustrations, I missed the Five Guys exit.

I had chicken for dinner.

Stay safe (and email me your burger suggestions)!

NJA

AASP/NJ President Jerry McNee (Ultimate Collision Repair; Edison) emphasized the importance of shops using Montanez's strategies in their day-to-day operations.

“What you do with this information will make all the difference in the world. It's about taking back your business and being paid correctly.” NJA convenience of their own facility,” noted SCRS in a statement. “This is an opportunity to involve the entire staff within a collision business to acclaimed national-level education while capitalizing on information designed to reenergize any team member with knowledge and implementable solutions to real-world problems.”

For a full list of RDE sessions and speakers, visit rde.scrs.com/courses. More information on SCRS is available at scrs.com. NJA

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AASP/NJ MEMBER SPOTLIGHT by Alana Bonillo

Robert Bartels of Bogota Auto Body encourages other shops to join AASP/NJ.

Bogota AUTO BODY Robert Bartels has learned a lot of things over the years while working in the auto body business, including that one must be open to learning new things in order to have continued success.

The owner of Bogota Auto Body (Bogota) first found his passion for the automotive world at the age of 12. He recalls the early days of spending time at a friend’s father’s shop while growing up in Maywood.

“I walked into Maywood Auto Body as a kid, smelled that smell and just never got it out of my head.”

That friend’s father, Vincent Villano, showed him the ropes. Bartels started washing cars at Villano’s shop at the age of 15 and never looked back. He is grateful for that opportunity and still has a strong connection with the Villano family today.

After working at different shops, he eventually decided to go into business for himself. In 1996, he purchased Bogota Auto Body from a previous owner. Twelve years later, he decided it was time for a break and sold the business to pursue other interests. In 2015, the opportunity to return presented itself, and he reopened Bogota Auto Body at its current location at 213 West Shore Avenue.

“It felt like I never left. I rekindled old friendships and made new ones. I missed the people of Bogota.”

As he celebrates the first five years of his return, Bartels considers himself lucky that the shop has come a long way in a short time. He contributes much of this to his excellent staff of five, all of which he considers to be more like family.

“They are the best quality of people I’ve had the pleasure of working with.”

The shop relies heavily on word of mouth and also does regular work for a nearby Toyota dealership.

Bartels says that they have been fortunate to not feel

the effects of the COVID-19 pandemic too deeply. He’s remained positive and believes the crisis has brought his team together even more.

Always open to new experiences to help his business, Bartels has become a proud and active member of AASP/NJ. He advises fellow shop owners to get on board with the association if they aren’t already involved.

“Anyone who has the opportunity to join AASP/NJ and doesn’t is a fool. What you put into it, you will get back 100 times over. It’s not about money; it’s about the education.”

Bartels has especially learned a lot from AASP/NJ Executive Director Charles Bryant and President Jerry McNee (Ultimate Collision; Edison). Looking back fondly on his first in-person encounter with Bryant, he recalls seeing him at an event and running up to shake his hand.

“I told him I’ve been reading his articles for three decades!”

Bryant convinced him to join the association. Before long, he met McNee at an AASP/NJ training meeting. Now, he and the association president communicate almost every week.

“When I walked out of that meeting, I became a business owner, not a body shop owner. We get paid for things I never thought of getting paid for. [Charlie and Jerry] are my heroes.”

Thanks to his membership, Bartels has learned about such valuable tools as National AutoBody Research’s Variable Rate System, which he is quick to praise as a great benefit to his business.

Looking back on his career thus far, Bartels is thankful he found a profession that allows him to help others.

“I love seeing people look at their car after it’s done and it’s beautiful. Being able to do that and even help people process their claims gives me self-satisfaction.”

NJA

34 | New Jersey Automotive | November 2020

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COVER STORY by Joel Gausten

PARTS GONE

D L I W

A Deeper Dive into Labeling Confusion As discussed in last month’s issue, the national collision repair industry is grappling with reaching a consensus on a growing list of part terms (including the widely used “Opt OE”) showing up on estimates and being utilized by various suppliers. While COVID-19 has dramatically slowed progress on addressing this issue, the frustrations and worries caused by a lack of universal terminology and definitions for certain parts – particularly those of questionable origin – haven’t slowed down in New Jersey.

“We have a lot of concerns over how the term ‘Opt OE’ is being used,” comments AASP/NJ President Jerry McNee. “There are questions over the actual quality of parts being lumped into that category, plus many shops are being forced by insurers to buy so-called ‘Opt OE’ parts from certain vendors. So, shops are being pushed into buying parts that haven’t been universally defined.

What are they even getting? Not only are shops having to deal with insurers telling them to buy parts at lower prices, but they have to worry about whether those parts

36 | New Jersey Automotive | November 2020

are even worth putting on the vehicle. This is causing a lot of confusion and financial strain, and it could also be very dangerous. The OEs will not guarantee these parts and the customers’ warranty will be voided, so who is responsible for the installation of these parts? Our laws, rules and regulations clearly define the manufacturer as the only one who can [provide a warranty on] parts.”

Not surprisingly, AASP/NJ Collision Chairman Dennis Cataldo, Jr. (D&M Auto Body; Old Bridge) is one of the many Garden State-based repairers who are trying to get to the bottom of what “Opt OE” actually represents.

“The number one problem is we don’t know what this is. It’s a catch-all category for too many different processes. We have genuine OE parts being sold, then we have OE parts that are not for the United States. Then, we’re seeing vendors selling ‘Opt OE,’ but that’s really just marked-down OE stuff. Is ‘Opt OE’ a surplus part? A grey market part? Are they just playing with the price so they can sell more of them? I’m seeing the last option a lot.”

Although the term “Opt OE” is largely being used to

classify OEM parts sold at a discount, Cataldo believes enough ambiguity still exists to require shops to proceed with extreme caution when it shows up on an estimate.

“If I want factory parts used on the car, the insurer says, ‘Well, here; these are factory parts.’ But the problem is that there is no real way of us knowing if those parts are actually genuine or not. Are these things actually ‘Opt OE’ parts not meant for the US or are they just selling genuine parts at a different list price? I have no problem with the industry using more part terms, but everyone needs to know what we’re talking about. Somebody needs to make a decision on what this definition is.”

Much to Cataldo’s chagrin, the name game even extends to suspension parts – an area where he steadfastly refuses to stray away from using new products.

“One vendor has ‘recon’ listed for suspension parts. I called them up, and they said they ‘reconditioned’ those parts. That means they’re used. I was working on one particular vehicle, and they didn’t sell ball joints for it; they only sold an upper control arm. How can you recondition something when you don’t even sell the part to recondition it? Also, does ‘reconditioned’ now fall under ‘Opt OE’? It just adds something else to the mix.”

The confusion hitting the Garden State is also being felt nationally, as the Collision Industry Conference (CIC) Parts and Materials Committee’s long-running efforts to establish universal parts categories and definitions have essentially deadlocked. This was exemplified during the Committee’s discussion at last year’s SEMA Show, where it was split between two distinct camps offering their own interpretations of alternative “OE” wording.

The first mindset was represented by a special CIC working group comprised of shops, insurers, parts suppliers and Information Providers. This group proposed a whopping six parts categories for industry reference: OEM Dealer: A new vehicle manufacturer part that comes in vehicle manufacturer packaging, is provided by a vehicle manufacturer supplier and has a vehicle manufacturer warranty.

OEM Non-Dealer: A new vehicle manufacturer part that comes in vehicle manufacturer packaging. However, it comes from a third-party supplier. It’s bought directly from the dealer by a third-party seller and has a third-party warranty.

Tier One-OEM: A new part manufactured by the vehicle manufacturer’s supplier, with identical specifications and engineering and no branding differences.

Tier One-OEM with Branding Differences: A new part built by the vehicle manufacturer’s supplier, with identical specifications and engineering. However, the part will have different branding. The third-party supplier delivers the part and provides a warranty.

Aftermarket Certified: A new aftermarket manufacturer’s part with third-party certification (i.e., the Certified Automotive Parts Association). The part has aftermarket packaging, is provided by a third-party supplier and has a third-party warranty.

Aftermarket Non-Certified: A new aftermarket manufacturer’s part with no third-party certification. It has aftermarket packaging, is provided by a third-party supplier and has a third-party warranty.

Led by Committee Co-Chair/Society of Collision Repair Specialists (SCRS) Executive Director Aaron Schulenburg and comprised of OEM representatives and Committee members not invited to participate in the first working group, the second working group offered just two definitions:

“We have a lot of concerns over how the term ‘Opt OE’ is being used."

- AASP/NJ President Jerry McNee OEM Part: A new part in the vehicle manufacturers’ (also referred to as OEM) authorized and official packaging, manufactured directly by the OEM or their approved, contracted supplier [and] distributed exclusively through the original equipment manufacturer’s official, authorized distribution network in the market specified by the OEM. Warrantied, updated and supported exclusively by the OEM. Non-OEM Part: A new part that does not meet the definition of an “OEM part.”

The end of 2019 also saw CCC enter the fray, issuing an update to parts suppliers (as reported in December 2, 2019 stories by Repairer Driven News) with the following six official parts categories and part definitions:

OEM: OEM parts are manufactured by or for the vehicle’s original equipment manufacturer (OEM) according to OEM’s specifications for US distribution. OEM Continued on page 42

New Jersey Automotive | November 2020 | 37

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www.spanesi-americas.com/vrtours/spanesinorthamerica

Spanesi Americas, Inc. 123 Ambassador Dr. STE 107 Naperville, IL 60140 38 | New Jersey Automotive | November 2020

224-SPANESI (224-772-6374) www.spanesi-americas.com facebook.com/spanesiamericas

New Jersey Automotive | November 2020 | 39

Court Accessibility during COVID-19

LEGAL PERSPECTIVE by Mitchell Portnoi, Esq.

In this rapidly evolving landscape, court accessibility and the right to a trial by jury may become much harder to obtain – certainly in the near future and possibly for the foreseeable future. The right to trial by jury in a criminal case resides in Article III, Section 2 of the federal Constitution. While the right to a jury trial in some types of civil matters is ensured by the Constitution of the United States and the New Jersey state constitution, the question of when that may occur may alter litigants’ feelings about the availability of “justice.”

As some of you may know, the courts in New Jersey had been closed for in-person proceedings since midMarch in all non-emergent matters. Courts are just opening for limited jury cases, and there are currently some difficulties with this. Motions, conferences and pre-trial hearings had been ongoing through alternative means via Zoom conferences or teleconferences for several months.

40 | New Jersey Automotive | November 2020

While criminal matters have taken some preference, civil matters have been put on the back burner for now. The ability to call jurors into the courtrooms to sit in confined areas while either waiting for Courts are just their service to be needed or opening for even while hearing a case limited jury cases, may be impaired for the foreseeable future, especially and there are in the New Jersey/New York currently some metropolitan area. “Justice difficulties delayed is justice denied” is with this. a legal maxim that means that if legal redress or equitable relief to an injured party is available but not forthcoming in a timely fashion, then it is effectively the same as having no remedy at all. This is capable of creating havoc in the business world.

Are there alternatives to waiting for the courts to open in order to seek justice? Maybe yes and maybe no is the complicated answer. Businesses can insert an arbitration clause into their contracts in the hopes of having any disputes handled by an independent arbitrator. (The American Arbitration Association [AAA] is a well-known, neutral arbitrator of numerous types of disputes.)

Mediation of disputes is also a means by which some lawsuits are managed in order to come to a speedy (and hopefully less costly) conclusion. These types of alternative resolutions need to be agreed to by the parties to the dispute either before contracting or (as frequently happens in cases of mediation) once the matter is placed into a lawsuit. Many large corporations are utilizing arbitration clauses into their contracts in order to fend off class actions or expensive litigation. The propriety of these arbitration provisions is often the preliminary subject of litigation before the merits of a specific case are even reached.

In short, businesses and individuals may need to think outside the box in order to protect themselves and their businesses in this day and age and understand that the right to sue may not ensure a speedy or even fair outcome.

Should you have any questions regarding litigation rights or the justice system, please call my office at (973) 2289900. NJA

COUNSELLORS AT LAW

Post Polak is a full-service law firm with a team of experts ready to serve its clients. Contact them today for your business’ legal needs!

Please contact longtime AASP/NJ supporter and Post Polak partner Mitchell Portnoi, Esq. for expert legal advice & services!

• Personal Injury litigation • Commercial litigation • Buy/sell agreements • Diminished value claims • Estate planning & administration • Employment matters • And much more!

New Jersey Office: 425 Eagle Rock Ave. Suite 200 | Roseland, NJ 07068-1717 (973) 228-9900 | (973) 994-1705 fax | mportnoi@ppgms.com New Jersey Automotive | November 2020 | 41

COLLISION P.R.E.P. NEWS

Continued from page 30

“Using the owner’s manual will help us, as estimators, to understand what acronyms or terminology we need to be utilizing in the OEM repair procedures to ensure that we’re doing safe and proper repairs,” Anderson added.

A major benefit to researching owner’s manuals is the fact that they

were created specifically by the automakers to include only approved and recommended practices for repair and maintenance. The publications regularly include invaluable details and directions in regard to proper part usage (including for windshields), tire and tire pressure monitoring system (TPMS) replacement, test drives following dynamic ADAS calibration and more.

Although owner’s manuals clearly offer invaluable information for repairers and consumers, Anderson cautioned that they are meant as additional resources – not as direct alternatives to other available automaker-specific documents.

“The owner’s manual is not a replacement for OEM repair procedures; it gives us insight in order to gain reimbursement from a thirdparty payer and insight as to how to gain the customer’s trust that we are the best facility to fix their vehicle. It also gives us a jumpstart as to some things we automatically review or research in the OEM repair procedures.” NJA COVER STORY

Continued from page 37

parts are available at OE/vehicle dealerships or the specified supplier.

Optional OEM: [A] new OEM part manufactured by or for the OEM according to the OEM’s specifications for US distribution and available from the vendor specified on the estimate at vendor’s discounted list price. Parts are delivered to repair shops in the original OEM manufacturer packaging and/or labeling.”

167 Route 31 Flemington, NJ 08822 Toll Free: 877-657-2787 Fax: 908-782-1795 bseymour@flemington.com www.njparts.com

55 Kinderkamack Road Emerson, NJ 07630 Phone: 201-261-7495 Fax: 201-261-3261 Toll Free: 888-782-9493 parts@libertysubaru.com www.libertysubaru.com

3469 Route 46 Parsippany, NJ 07054 Phone: 973-658-5714 Fax: 973-402-9591 mdaltilio@paulmiler.com www.paulmillersubaru.com/parts

Aftermarket: [A] new part offered as an alternative to the OEM replacement part including but not limited to: New part not manufactured by or for the OEM; new part not manufactured for OEM but produced by same manufacturer that also produces OEM parts; or new part manufactured by or for the OEM for distribution outside of the United States.

Reconditioned: Reconditioned OEM part.

Remanufactured: Remanufactured OEM part.

42 | New Jersey Automotive | November 2020

Recycled: Used OEM part.

Additionally, Repairer Driven News shared that despite CCC’s “Optional OEM” definition, shops using CCC ONE have the ability to configure how they want these parts displayed on their actual estimates via four categories: “OEM,” “Non-OEM,” “Opt OEM and “Alt OEM.” (New parts that are blemished or damaged would not fall into any of CCC’s above six categories.)

Unfortunately, the spread of COVID-19 hindered any substantial progress in further addressing the part name controversy. After a sixmonth absence, the CIC Parts and Materials Committee finally resumed its public-facing work this past July via a Zoom presentation that featured input from various part and estimating platform representatives. Once again, the discussion showcased the vast differences in the wording used to identify and market replacement parts.

For example, parts platform APU Solutions classifies “Surplus OEM” as a brand-new OEM part sold by the dealer with a warranty. Additionally, the company uses “Recovered OEM” to identify a new “take-off” part that has already been on a vehicle (even one with zero mileage). APU Solutions Director of Sales Eric Marrello explained that when APU quotes “Recovered OEM” parts, it asks each supplier and network to segment out that part type to either “Surplus” or “Recovered.” When APU Solutions inserts a “Surplus OEM” part into an estimate, “it goes back in as a ‘Surplus’ [part] depending on if it’s Audatex, Mitchell or CCC.” However, if a “Recovered OEM” part is inserted, it goes in as a “Recycled” part.

CIC Panelist Jerry Gastineau, senior director of content management for Mitchell International, noted that his company currently doesn’t reference a “take-off” part designation, thus illustrating the current absence of uniformity in

overall parts classifications in the industry.

“It isn’t clear exactly where that fits. That really accurately represents the need for this good discussion. I think everybody in the industry wants us to come together and align on what to call these parts. I think there is some appetite in the industry – I don’t want to speak on anybody else’s behalf, but certainly on our behalf – to

accept some accountability for adherence to those definitions once we all agree what a part is and what category it should fall into. The next step is then for all of us to align and stick to those agreements on part categorizations.”

In the increasingly hazy world of part classification, cohesion is key – and clearly the most elusive hurdle the industry has yet to overcome.

NJA

New Jersey Automotive | November 2020 | 43

Diagnostically speaking, there is no substitute.

Porsche technology.

Porsche Genuine Service & Parts.

Contact one of these authorized dealers.

Town Porsche 105 Grand Avenue Englewood, NJ 201-227-6505 Fax 201-227-6553 town-motorcar.porschedealer.com

Flemington Porsche 213 Route 202/31 Flemington, NJ 800-216-5124 Fax 908-782-9397 flemingtonporsche.com

Porsche Princeton 3333 Route 1 Lawrenceville, NJ 609-945-1500 Fax 609-945-1501 princetonporsche.com

Š 2020 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

44 | New Jersey Automotive | November 2020

Paul Miller Porsche 3419 Route 46 East Parsippany, NJ 973-227-3000 Fax 973-575-8396 paulmillerporsche.com

Porsche Monmouth 280 Route 36 East West Long Branch, NJ 732-935-7600 Fax 732-935-7602 porschemonmouth.com

Manhattan Motorcars 711 11th Avenue New York, NY 877-661-1586 Fax 646-473-0798 manhattanmotorcarsporsche.com

Superior customer service starts with Town Audi and Audi Genuine Parts.

• Our expert parts staff is ready to serve you with over $500,000 in inventory and a fleet of trucks to help ensure same-day delivery on most orders • We respect your time, and offer a quick and accurate order process to help meet your needs • Proudly serving the Tri-State area with Audi Genuine Parts since 1970 • Same-day delivery on stocked items, next-day availability on most non-stocked items

Town Audi 400 South Dean Street Englewood, NJ 07631 Parts Direct: 888.779.6792 Fax: 201.541.0314

Email: audiparts@townmotors.com

Hours: Monday-Friday 7am-7pm

Saturday: 8am-5pm

Porsche Genuine Parts & Service.

With our comprehensive inventory of Porsche Genuine Parts & Service, you will guarantee your customer optimal safety and reliability and ensure their Porsche remains what it is: an original.

Maintain Originality.

Town Porsche 105 Grand Avenue Englewood, NJ 07631 201-227-6505 town-motorcar.porschedealer.com

© 2019 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

New Jersey Automotive | November 2020 | 45

ARANJ Officers

President Rodney Krawczyk Ace Auto Wreckers (732) 254-9816 aceautonj@comcast.net 1st Vice President Daryl CarmanLentini Auto Salvage (908) 782-4440 darryl@las-parts.coms 2nd Vice President Mike Ronayne Tilghmans Auto Parts (609) 723-7469 tilghmans@snip.net Past President Bob Dirkes Dirkes Used Auto Parts (609) 625-1718 dirkesauto@gmail.com

ARANJ Board of Directors David Yeager EL & M Auto (800) 624-2266 elandmauto@aol.com

Ed Silipena American II Autos (609) 965-0987 esilipena@yahoo.com

Norm Vachon Port Murray Auto (908) 689-3152 portmurrayauto@yahoo.com

46 | New Jersey Automotive | November 2020

Dillon Rinkens East Brunswick Auto (732) 254-6501 ebautonj@comcast.net

ARANJ The Automotive Recyclers Association of New Jersey

Wharton Insurance Briefs Environmental issues for dismantling/recycling facilities are extremely prevalent today, and Wharton has insurance coverage available to protect your assets. Owning a dismantling/recycling facility can be an environmental headache.

Leaking fuel tanks, waste fluids and water runoff can migrate onto your neighbor’s property or into someone’s water supply.

This could result in a cleanup or a third-party lawsuit.

Dismantlers/recyclers and landowners can purchase pollution coverage to protect their businesses against liabilities that may arise from a pollution condition. The policy would cover the cleanup costs of the pollutants, contaminated soil and water on the affected property. In addition, the policy can provide coverage for properties adjacent to your business as well as properties downstream or down gradient. It also can cover the legal defense and judgment awards for a third party suing for bodily injury or property damage. These policies can be written for multiple years with various deductibles and coverage limits.

If you have an interest in discussing this coverage further or have any concerns with your current insurance coverage, please contact me.

Mario DeFilippis, AAI Vice President (732) 686-7020 (office) (908) 513-8588 (cell) mdefilippis@whartoninsurance.com

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1.800.292.RIMS (7467) New Jersey Automotive | November 2020 | 47

HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer.

MAXON HYUNDAI 2329 ROUTE 22 WEST UNION, NJ 07083 TOLL FREE: 800-964-7281 FAX: 908-851-5631

LIBERTY HYUNDAI 371 ROUTE 17 NORTH MAHWAH, NJ 07430 201-529-3600 FAX: 201-529-3051

WAYNE HYUNDAI 1244 ROUTE 23 NORTH WAYNE, NJ 07470 PH: 973-646-0333 FAX: 973-694-1700 waynehyundai.com

New Jersey Automotive | November 2020 | 49

ADVERTISERS’ INDEX 1-800-NEW-PARTS................................18-19

Our wholesale parts team is here to make sure you find the exact Genuine Subaru Parts you need for every repair.

3469 Route 46 Parsippany, NJ 07054 Phone: 973-658-5714 Fax: 973-402-9591 mdaltilio@paulmiller.com www.paulmillersubaru.com/parts

Maxon Hyundai ......................................35

Acme Nissan..........................................6

Maxon Mazda ........................................35

Accudraft................................................IBC

Mazda Group..........................................14

Albert Kemperle......................................32

Mike Kaufmann Dealer Group ................30

Amato Agency........................................25

MGM Auto Body Supplies........................28

Audi Group ............................................20

MINI Group ............................................50

BMW Group............................................4

Mopar Group..........................................24

BMW of Springfield ................................15

Network 1 Solutions ..............................17

Collision Solutions ..................................40

NUCAR ..................................................12-13

Collision Supplies of New England ..........11

Paul Miller Subaru ..................................50

Empire Auto Parts ..................................46

Performance Ford Lincoln ......................11

Fenix Parts ............................................43

Porsche Group ......................................44

Flemington Audi ....................................5

PPG........................................................3

FinishMaster ..........................................23

Reliable Automotive Equipment ..............26-27

Flemington Group ..................................29

Sherwin-Williams/Help Wanted ..............39

GM Group ..............................................31

Sherwin-Williams/Sunfire ......................OBC

Hyundai Group ......................................49

Spanesi..................................................38

Innovative Solutions & Technology /

Subaru Group ........................................42

Pro Spot ................................................IFC

Town Motors ..........................................45

Jaguar Land Rover Parsippany ..............10

USI of North America ..............................48

Klean Frame ..........................................46

Valtek ....................................................47

Kollective Auto Group..............................8-9

VW Group ..............................................21

Lynnes Nissan East ................................10

Wheel Collision Center............................47

Maxon Buick-GMC ................................33

“GET ME

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MAINTAIN AN INFINITE INVENTORY OF ORIGINAL MINI PARTS.

At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability.

Original MINI parts assure an absolute perfect fit and function.

For Original MINI parts, contact any of these authorized MINI dealers.

MINI of Mt. Laurel 1311 Rt. 73 Mt. Laurel, NJ 08054 856-778-3000 Fax: 856-813-4622 MINIOFMTLAUREL.COM FACEBOOK.COM/MINIOFMTLAUREL

MINI of Manhattan 793 11th Avenue at 55th Street New York, NY 10019 212-246-7375 Fax: 212-315-9560 MININYC.COM FACEBOOK.COM/MINIOFMANHATTAN

Reach THOUSANDS of customers every month in print & online!

LET US SHOW YOU HOW! Contact: Alicia Figurelli - Sales Director

© 2020 MINI USA, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.

50 | New Jersey Automotive | November 2020

973.667.6922 ALICIA@GRECOPUBLISHING.COM

New Jersey Automotive | November 2020 | 51

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