What Elements Should Be Involved In A DME Compliance Program? The challenges for DME companies are never going to end because the demand for the products is never-ending. The daily living and life quality of many patients depend on durable medical equipment. Some of the challenges that DME companies face are related to billing, medical necessity, telemedicine, third-party, marketers, healthcare program fraud, and false claims. These problems become serious when the demand for the products becomes more than the supply. Companies try to close the deal quickly at any price. In this, they often end up making wrong decisions and suffer severely. As a DME business owner, you cannot keep a check on every buyer. So, you should establish an effective DME compliance program. This will give a proper path to your business operations. Written policies, procedures, and standards of conduct should be implemented Verbal durable medical equipment policies, procedures, and standards of conduct don’t work. At some stage, the related parties like employees, suppliers, and independent contractors don’t follow them because they were discussed verbally. To implement them properly, follow a written format. The policies and procedures should be defined properly in writing. A compliance officer and committee should be designated As already said, you cannot keep a check on everything. Similarly, it will be difficult for you to operate the compliance program. So, you should designate a high-ranking compliance officer and committee. The officer should have access to all the people connected to the DME business, even the president or CEO. Talking about the committee, it will advise the officer on program implementation. Effective training and education should be conducted A DME company cannot operate and function properly if the employees are not educated and trained. Even if you have the best team with qualified officers and managers, you should train them regularly. Along with common sessions, you should conduct different sessions for different areas of operation. For example, there should be sessions on sales and marketing. This will help your company to be compliant. Effective lines of communication should be developed Without effective communication with your employees and other associated parties, the DME company will not operate successfully. The other person will not know what to do, leading to lots of confusion and poor task management. You should try to establish open and transparent communication in your organization. There should be a proper hierarchy for communication so that people get to know whom to report or seek help from. Internal monitoring and auditing should be conducted
What Elements Should Be Involved In A DME Compliance Program?
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