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The MEDIC Dispatch News From The Front Line May 6, 2013

Peer & Patient Praise Mecklenburg EMS Agency

The following quotations are internal and external commendations submitted by both Medic employees and patients.

Dates to Remember: th

May 6

Corporate Compliance 0800—1100 th

May 11

Corporate Compliance 1000—1300

Medic employees touch so many lives and our patients are truly appreciative of the care we provide. Everyone at Medic plays a role in providing an excellent patient experience and it is evident by the commendations that are received. Keep up the excellent work! 

This Week: New 400 mg Dopamine Vials

It has proven to be a complete honor and privilege to work with this talented group of EMTs. In the two years I have been in the office, we have not encountered a better Academy…the group has been very welcoming and polite as well. We talk about employee standards and AIDET, this group exemplifies the attitude, passion and personality we envision for all of our employees. — (Peer Praise)


Coming Soon: EMS Week 2013


Top Call & Unsung Hero Award Nominations


Quarterly Employee Satisfaction Survey



[Patient] wanted to pass along a thank you to the woman that stayed on the phone with her until help arrived, because she was so kind and patient, and she was very scared and grateful to have someone stay on the line. — (Patient Praise)


For continuing to put forth their best efforts, despite having to adjust to the new changes; while shorthanded. These ladies and gentlemen have showed that when the test of times has come they are ready for whatever is thrown their way. They have not only shown dedication to their jobs, but also have shown the Agency that they are willing to work hard to complete difficult task . — (Peer Praise)


Statesville Road Construction Project Update


May Corporate Compliance


Training Schedule


Medic Calendar


The crew initiated transport rapidly and their treatment was very aggressive. Through their efforts they were able to deliver the patient alive and in a more stable condition than he was on the scene. After follow up with the hospital, the patient is still alive and suspected to survive. I am confident that this is due to the quick thinking and critical interventions that this crew provided to the patient. They are to be commended for a job well done. — (Peer Praise)


New 400 mg Dopamine Vials As a direct result of the current nationwide medication shortage, the Agency’s limited stock of 800 mg Dopamine vials will soon be exhausted. In response, different packaging of Dopamine will begin showing up on the units within the coming days. The new 400 mg Dopamine will be packaged as two – 400 mg vials in a resealable Ziploc bag, marked with a neon pink label, identifying the vials as 400 mg. The new Dopamine vials have a green lid whereas the current 800 mg vials have a yellow lid. Crews are reminded that the correct Dopamine concentration is still 800 mg/500 mL. Please be sure to mix both 400 mg vials into a 500 ml bag of NaCl to give the same concentration that the current 800 mg vials provide. Your dosing and drip rates will remain unchanged. The adjusted Dopamine vials will soon appear in the restock box as well as inside the green equipment bags. Please be cognizant of this change and ensure you have the correct vials. Please contact a member of Medical Services or an Operations Supervisor if you have any questions about the 400 mg Dopamine vials.

Does Your Philips Cardiac Monitor Need Service? A new feature has been added to the Service Desk Ticket System to address service-related needs for Philips Cardiac Monitors. The addition of work tickets for the Philips Cardiac Monitors allows the IT department to better diagnose problems and/or issues that may arise and process repairs in a timely, systematic manner.

 Field crews are advised to submit a work ticket for any problems they experience with the monitors by logging onto the Service Desk Ticketing system from the computers located in the Employee Crew Lounge. Please look for the icon to the left on the desktop screen to access the Service Desk Ticketing System.

 Enter your username, password , select Medic from the Log on to dropdown menu and click Login

 Click on New Incident in the upper left portion of the home screen

 Under the Change Template section, please select Support Services and provide a brief description of the Philips issue or problem. Please be sure to complete all required fields and click on the Add request button to submit. Please contact Bryan Edwards at or Steve Vandeventer at if you have questions about entering in a Service Desk Ticket for the Philips monitors. 2

Coming Soon: EMS Week 2013 Medic is eagerly preparing for this year’s EMS Week, which will occur the week of May 20th – May 24th. The Agency has another packed week lined up to help celebrate the hard work and dedication of Medic’s employees. Over the last three years, follow up surveys have been collected to gather employee feedback related to Medic’s EMS Week activities. One of the most consistent pieces of feedback has been a desire to see healthier menu options at the breakfast and cookout. We heard you and couldn’t agree more. We are excited to announce that you will see this and other changes to the week’s activities, all as a direct result of your feedback:

 Medic’s Ice Cream Social event will feature an assortment of frozen yogurt flavors and fresh fruit toppings from Pinkberry.

 The EMS Week Cookout has been revamped as Medic Family Fun Day.  The menu for Medic’s Family Fun Day will feature an array of healthy food options including a taco/tortilla bar with an assortment of meat, vegetable and side item selections.

 Many new games and activities will be found in the Medic Arcade.  The Medic Dodgeball Tournament has been added as the final EMS Week closeout activity for Friday, May 24th (please be sure to visit the Extranet for rules and to register your team in the tournament). Medic is a growing Agency that boasts more than 500 employees. As we grow, the cost of putting on EMS Week each year follows suit. As a county agency it is imperative that we manage our resources very wisely. It is for this reason that we ask each of you to limit participation in the Medic Family Fun Day to your immediate family members only (i.e., significant other, children). There will be a sign in sheet at the food tent so we can track attendance; we appreciate everyone adhering to this request. The Lead Team would like to thank everyone for their hard work and dedication to the community we serve. We hope you will take advantage of everything that has been pulled together to make this year’s EMS Week one of the best yet.


2012 Top Call Nominations It’s that time of year again…nominations are now open for the 2012 Top Call Award! Employees are encouraged to nominate their peers for call(s) that are above and beyond the “normal” call for service. To fit the Top Call Award criteria, nominated calls should be notable and demonstrate outstanding performance either on scene or over the phone – a call with outstanding scene/phone management. Recipients of the 2012 Top Call Award will be honored at this year’s Employee Recognition Ceremony. Nomination Process 

Log onto the Extranet and click on the 2012 Top Call Award

Nomination header in the Scrolling News Section  Complete the requested information, click the submit button and your nomination submission is complete!

Winners of the 2011 Top Call Award Paramedic Crew Chief Allison Brinzey and EMT-B Bryan Rucker pose with the Wagner family. 911 call taker Chris Stephens (not pictured) coached Ann Wagner (center) as she performed CPR on her husband Norm for 8 minutes.

Nominations must include the following:

 Your Name  Contact Phone/Contact Email (for further clarification, if needed)  Nominee(s) Name (please list all employees involved)  Run Number, a description of the call & why the call should be selected for the 2012 Top Call Award Please contact a member of the PR department if you have any questions about the 2012 Top Call nomination process.

2012 Unsung Hero Nominations Do you know an employee who goes above and beyond the duties of their position at Medic? Do you know someone who has a positive attitude about their job and loves being a member of this Agency? Nominations will be accepted for employees from across the Agency that represent what it means to be an Unsung Hero. Nominees should consist of those employees who lift up their peers and coworkers, love working for Medic and their position, are excited to do their work and are very patient/community driven. The Unsung Hero is a humble employee who leads by example; a silent leader. Nominees can be from any department across the entire Agency. Don’t let your coworker go unnoticed for the work they do at Medic, nominate him/her for a 2012 Unsung Hero! Nomination Process Log onto the Extranet and click on the 2012 Unsung Award Nomination header in the Scrolling News Section  Complete the requested information, click the submit button and your nomination submission is complete! Nominations must include the following: 

   

Your Name Contact Phone Number/Email Address (for further clarification, if needed) Nominee Name A brief description of why the nominee should receive a 2012 Unsung Hero Award

Please contact a member of the PR department if you have any questions about the 2012 Unsung Hero nomination process. 4

Quarterly Employee Satisfaction Survey The Quarterly Employee Satisfaction Survey launched, May 1st, 2013. Half of the Agency received the electronic survey via their Medic email account from our survey administrator. Please check your email to see if you have received an email correspondence from John Sadlemyer at PRC (our survey administrator). Employees can take the survey from any computer, anywhere. You do not need to access a Medic computer at Post 100, you can simply take the survey from your personal computer. The survey takes approximately 5-10 minutes to complete and it is COMPLETELY ANONYMOUS. Your feedback is extremely important and it will help shape future improvements at Medic. Make sure your voice is heard! If you have any questions, please contact Deputy Directory Jeff Keith at

May Birthdays Medic would like to extend special birthday wishes to the following employees celebrating a birthday in the month of May: Chance Osborne

May 1

Tyler Mohr

May 8

Barry Bagwell

May 21

Thomas Slack

May 1

Michael Rider

May 9

Ray Hanna

May 24

Ryan Schott

May 1

Ronisha Carr

May 10

Nicholas Howard

May 24

Crystal Strong

May 2

Lee Brown

May 12

Chad Kennedy

May 25

Robin Geck

May 2

Bill Woods

May 13

Landon Simonini

May 26

Angela Breeden-Alvarez

May 2

Gary Richardson

May 13

Drew Innerfield

May 26

James Wilkinson

May 2

Ray Kirby

May 14

Ted Wise

May 28

Veronica Davis

May 3

Robin Hyatt

May 15

Daniel Geis

May 28

Heather Smith

May 3

Ben Shaw

May 15

Michael Towery

May 29

Kristi Rhinehart

May 3

Jennifer Johnson

May 15

Brian Murphy

May 29

Cynthia Jefferson

May 5

Michael Conklin

May 17

Kristi Beaver

May 31

Masayo McCormick

May 6

Lakisha Lee

May 17

Lloyd Peugh

May 7

Zachary Rogers

May 17

Jeff Glenn

May 8

Lester Norris

May 17

Kailie Drum

May 8

John Nelson

May 18

Scott King

May 8

Shannon Helms

May 21


Construction Update: Statesville Road Widening Project The City of Charlotte is continuing in its efforts to widen Statesville Road from two lanes to four. Employees are asked to make note of the following important changes that will affect access to Building #1 and Building #2 of Post 100:

 Access to Hutchinson McDonald Road from Statesville Road will be closed within a month for approximately one month (exact start date to be announced soon).

 Shortly after the close of Hutchinson McDonald, front entrances and exits to Post 100 will be closed but not at the same time.

 Construction will also take place toward the Learning & Development end of Post 100 within the next 30 days (exact start date to be announced soon). As a result, employees will lose the ability to park near this end of Post 100. The final result of the construction process will be an additional entrance onto Hutchinson McDonald Road from Post 100.

 No plans for water/electrical/sewer interruptions have been communicated at this time. Please be on the lookout for exact construction start dates for Post 100 and Hutchinson McDonald Road. Contact Operations Manager Bryan Edwards at for questions about the ongoing Statesville Road Widening Project.

MAD Golf Outing

Novant Health Huntersville

It’s that time of year again! The 11th annual MAD (Medic Ambulance Drivers) golf outing will take place on Monday, June 3rd. Join us as we tee off in support of a good cause. The cost is $60/per person. Players can pre-register by sending and email with their name and number in your team to Tom Porcelli at Who: Any and all friends of EMS When: Monday, June 3rd Field crews are reminded to please be aware that several

Shot Gun Start at 12:00 pm

room changes have been made at Novant Health Huntersville Medical Center.

Where: Emerald Lake Golf Course

Critical rooms 11 and 12 have been reclassified as “A” and “B”. Room 4½ is now Room 5 and Triage 2 is now Room 6.

For more information, please contact Tom Porcelli at or call 704.943.6024.

9750 Tournament Drive, Matthews, NC 28104

Why: All proceeds from this event will go to support EMS families with special and financial needs. The tournament is 100% run by EMS employees. Our goal this year is to raise $5,000.

Please be sure to double check the room number outside the door prior to entry as safeguard. Thank you. 6

May Corporate Compliance Training Sessions Required Employee Attendance Samantha Baber, Dan Baltimore, Lukas Biebinger, Ty Brown, David Brown, Richard Dean, Bob Francis, Timothy Gable, Melissa Garifo, Dena Gaston, John Gibson, Mike Gilmore, Jeff Glenn, Jose Gonzalez, Daniel Hagemeyer, Bryan Hancock, Jason Harbert, Charles Horne, Jeffrey Isenhour, Amy Johnson, David Kennerly, Ray Kirby, Jeff Lineberger, Tim Marshburn, Randy McKown, Chris Milby, Shelly Miller, Todd Moore, Kenneth Nicoletti, Arthur Nolan, Timothy O’Connell, Don Overcash, Christy Parker, Tony Pattillo, David Phillips, Beth Rimmer, Derek Rogers, Don Shue, Michael Towery, Deanna Vandeventer, Curtis Wright and Tom Wright. **Please Note: If your Annual Performance Review was in April and you did not attend an April class you must contact Amy Johnson and attend a May class.** Information Updates: 

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours.


Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must attend one of the available Compliance Training Sessions.


Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson at for directions.


May 2013 Sun















10 B


11 B

Corporate Compliance

Corporate Compliance



12 B


14 A

Corporate Compliance

20 B

21 B

Scope of Practice Test

EMS Week 2013

EMS Week 2013 26 B

16 B

27 A

22 A

Scope of Practice Test

17 A

18 A

Scope of Practice Test

Scope of Practice Test


19 A

15 B

23 A

EMS Week 2013

24 B

25 B

EMS Week 2013

EMS Week 2013

28 A

29 B

30 B

31 A

Corporate Compliance 1300—1600

2013 Training Schedule

In-Service Training Medic Events Holidays Recertification Testing

May Corporate Compliance Trainings

Scope of Practice Test Dates 

May 15th, 17th, 21st, 22nd


June 12th, 14th, 17th, 18th


July 17th, 19th, 22nd, 23rd


Monday, May 6th 0800—1100


Friday, May 11th 1000—1300



Monday, May 13th 1600—1900

Mecklenburg EMS Agency 

4525 Statesville Road

Thursday, May 30th 1300—1600

Charlotte, NC 28269 Tel: 704-943-6000 Fax: 704-943-6001 Visit Us on the Web!


Medic Dispatch - May 6th, 2013  

Medic Employee Newsletter

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