The MEDIC Dispatch News From The Front Line May 6, 2013
Peer & Patient Praise Mecklenburg EMS Agency
The following quotations are internal and external commendations submitted by both Medic employees and patients.
Dates to Remember: th
May 6
Corporate Compliance 0800—1100 th
May 11
Corporate Compliance 1000—1300
Medic employees touch so many lives and our patients are truly appreciative of the care we provide. Everyone at Medic plays a role in providing an excellent patient experience and it is evident by the commendations that are received. Keep up the excellent work!
This Week: New 400 mg Dopamine Vials
It has proven to be a complete honor and privilege to work with this talented group of EMTs. In the two years I have been in the office, we have not encountered a better Academy…the group has been very welcoming and polite as well. We talk about employee standards and AIDET, this group exemplifies the attitude, passion and personality we envision for all of our employees. — (Peer Praise)
2
Coming Soon: EMS Week 2013
3
Top Call & Unsung Hero Award Nominations
4
Quarterly Employee Satisfaction Survey
5
[Patient] wanted to pass along a thank you to the woman that stayed on the phone with her until help arrived, because she was so kind and patient, and she was very scared and grateful to have someone stay on the line. — (Patient Praise)
For continuing to put forth their best efforts, despite having to adjust to the new changes; while shorthanded. These ladies and gentlemen have showed that when the test of times has come they are ready for whatever is thrown their way. They have not only shown dedication to their jobs, but also have shown the Agency that they are willing to work hard to complete difficult task . — (Peer Praise)
Statesville Road Construction Project Update
6
May Corporate Compliance
7
Training Schedule
8
Medic Calendar
8
The crew initiated transport rapidly and their treatment was very aggressive. Through their efforts they were able to deliver the patient alive and in a more stable condition than he was on the scene. After follow up with the hospital, the patient is still alive and suspected to survive. I am confident that this is due to the quick thinking and critical interventions that this crew provided to the patient. They are to be commended for a job well done. — (Peer Praise)
1
New 400 mg Dopamine Vials As a direct result of the current nationwide medication shortage, the Agency’s limited stock of 800 mg Dopamine vials will soon be exhausted. In response, different packaging of Dopamine will begin showing up on the units within the coming days. The new 400 mg Dopamine will be packaged as two – 400 mg vials in a resealable Ziploc bag, marked with a neon pink label, identifying the vials as 400 mg. The new Dopamine vials have a green lid whereas the current 800 mg vials have a yellow lid. Crews are reminded that the correct Dopamine concentration is still 800 mg/500 mL. Please be sure to mix both 400 mg vials into a 500 ml bag of NaCl to give the same concentration that the current 800 mg vials provide. Your dosing and drip rates will remain unchanged. The adjusted Dopamine vials will soon appear in the restock box as well as inside the green equipment bags. Please be cognizant of this change and ensure you have the correct vials. Please contact a member of Medical Services or an Operations Supervisor if you have any questions about the 400 mg Dopamine vials.
Does Your Philips Cardiac Monitor Need Service? A new feature has been added to the Service Desk Ticket System to address service-related needs for Philips Cardiac Monitors. The addition of work tickets for the Philips Cardiac Monitors allows the IT department to better diagnose problems and/or issues that may arise and process repairs in a timely, systematic manner.
Field crews are advised to submit a work ticket for any problems they experience with the monitors by logging onto the Service Desk Ticketing system from the computers located in the Employee Crew Lounge. Please look for the icon to the left on the desktop screen to access the Service Desk Ticketing System.
Enter your username, password , select Medic from the Log on to dropdown menu and click Login
Click on New Incident in the upper left portion of the home screen
Under the Change Template section, please select Support Services and provide a brief description of the Philips issue or problem. Please be sure to complete all required fields and click on the Add request button to submit. Please contact Bryan Edwards at bryane@medic911.com or Steve Vandeventer at stevenv@medic911.com if you have questions about entering in a Service Desk Ticket for the Philips monitors. 2
Coming Soon: EMS Week 2013 Medic is eagerly preparing for this year’s EMS Week, which will occur the week of May 20th – May 24th. The Agency has another packed week lined up to help celebrate the hard work and dedication of Medic’s employees. Over the last three years, follow up surveys have been collected to gather employee feedback related to Medic’s EMS Week activities. One of the most consistent pieces of feedback has been a desire to see healthier menu options at the breakfast and cookout. We heard you and couldn’t agree more. We are excited to announce that you will see this and other changes to the week’s activities, all as a direct result of your feedback:
Medic’s Ice Cream Social event will feature an assortment of frozen yogurt flavors and fresh fruit toppings from Pinkberry.
The EMS Week Cookout has been revamped as Medic Family Fun Day. The menu for Medic’s Family Fun Day will feature an array of healthy food options including a taco/tortilla bar with an assortment of meat, vegetable and side item selections.
Many new games and activities will be found in the Medic Arcade. The Medic Dodgeball Tournament has been added as the final EMS Week closeout activity for Friday, May 24th (please be sure to visit the Extranet for rules and to register your team in the tournament). Medic is a growing Agency that boasts more than 500 employees. As we grow, the cost of putting on EMS Week each year follows suit. As a county agency it is imperative that we manage our resources very wisely. It is for this reason that we ask each of you to limit participation in the Medic Family Fun Day to your immediate family members only (i.e., significant other, children). There will be a sign in sheet at the food tent so we can track attendance; we appreciate everyone adhering to this request. The Lead Team would like to thank everyone for their hard work and dedication to the community we serve. We hope you will take advantage of everything that has been pulled together to make this year’s EMS Week one of the best yet.
3
2012 Top Call Nominations It’s that time of year again…nominations are now open for the 2012 Top Call Award! Employees are encouraged to nominate their peers for call(s) that are above and beyond the “normal” call for service. To fit the Top Call Award criteria, nominated calls should be notable and demonstrate outstanding performance either on scene or over the phone – a call with outstanding scene/phone management. Recipients of the 2012 Top Call Award will be honored at this year’s Employee Recognition Ceremony. Nomination Process
Log onto the Extranet and click on the 2012 Top Call Award
Nomination header in the Scrolling News Section Complete the requested information, click the submit button and your nomination submission is complete!
Winners of the 2011 Top Call Award Paramedic Crew Chief Allison Brinzey and EMT-B Bryan Rucker pose with the Wagner family. 911 call taker Chris Stephens (not pictured) coached Ann Wagner (center) as she performed CPR on her husband Norm for 8 minutes.
Nominations must include the following:
Your Name Contact Phone/Contact Email (for further clarification, if needed) Nominee(s) Name (please list all employees involved) Run Number, a description of the call & why the call should be selected for the 2012 Top Call Award Please contact a member of the PR department if you have any questions about the 2012 Top Call nomination process.
2012 Unsung Hero Nominations Do you know an employee who goes above and beyond the duties of their position at Medic? Do you know someone who has a positive attitude about their job and loves being a member of this Agency? Nominations will be accepted for employees from across the Agency that represent what it means to be an Unsung Hero. Nominees should consist of those employees who lift up their peers and coworkers, love working for Medic and their position, are excited to do their work and are very patient/community driven. The Unsung Hero is a humble employee who leads by example; a silent leader. Nominees can be from any department across the entire Agency. Don’t let your coworker go unnoticed for the work they do at Medic, nominate him/her for a 2012 Unsung Hero! Nomination Process Log onto the Extranet and click on the 2012 Unsung Award Nomination header in the Scrolling News Section Complete the requested information, click the submit button and your nomination submission is complete! Nominations must include the following:
Your Name Contact Phone Number/Email Address (for further clarification, if needed) Nominee Name A brief description of why the nominee should receive a 2012 Unsung Hero Award
Please contact a member of the PR department if you have any questions about the 2012 Unsung Hero nomination process. 4
Quarterly Employee Satisfaction Survey The Quarterly Employee Satisfaction Survey launched, May 1st, 2013. Half of the Agency received the electronic survey via their Medic email account from our survey administrator. Please check your email to see if you have received an email correspondence from John Sadlemyer at PRC (our survey administrator). Employees can take the survey from any computer, anywhere. You do not need to access a Medic computer at Post 100, you can simply take the survey from your personal computer. The survey takes approximately 5-10 minutes to complete and it is COMPLETELY ANONYMOUS. Your feedback is extremely important and it will help shape future improvements at Medic. Make sure your voice is heard! If you have any questions, please contact Deputy Directory Jeff Keith at jeffk@medic911.com.
May Birthdays Medic would like to extend special birthday wishes to the following employees celebrating a birthday in the month of May: Chance Osborne
May 1
Tyler Mohr
May 8
Barry Bagwell
May 21
Thomas Slack
May 1
Michael Rider
May 9
Ray Hanna
May 24
Ryan Schott
May 1
Ronisha Carr
May 10
Nicholas Howard
May 24
Crystal Strong
May 2
Lee Brown
May 12
Chad Kennedy
May 25
Robin Geck
May 2
Bill Woods
May 13
Landon Simonini
May 26
Angela Breeden-Alvarez
May 2
Gary Richardson
May 13
Drew Innerfield
May 26
James Wilkinson
May 2
Ray Kirby
May 14
Ted Wise
May 28
Veronica Davis
May 3
Robin Hyatt
May 15
Daniel Geis
May 28
Heather Smith
May 3
Ben Shaw
May 15
Michael Towery
May 29
Kristi Rhinehart
May 3
Jennifer Johnson
May 15
Brian Murphy
May 29
Cynthia Jefferson
May 5
Michael Conklin
May 17
Kristi Beaver
May 31
Masayo McCormick
May 6
Lakisha Lee
May 17
Lloyd Peugh
May 7
Zachary Rogers
May 17
Jeff Glenn
May 8
Lester Norris
May 17
Kailie Drum
May 8
John Nelson
May 18
Scott King
May 8
Shannon Helms
May 21
5
Construction Update: Statesville Road Widening Project The City of Charlotte is continuing in its efforts to widen Statesville Road from two lanes to four. Employees are asked to make note of the following important changes that will affect access to Building #1 and Building #2 of Post 100:
Access to Hutchinson McDonald Road from Statesville Road will be closed within a month for approximately one month (exact start date to be announced soon).
Shortly after the close of Hutchinson McDonald, front entrances and exits to Post 100 will be closed but not at the same time.
Construction will also take place toward the Learning & Development end of Post 100 within the next 30 days (exact start date to be announced soon). As a result, employees will lose the ability to park near this end of Post 100. The final result of the construction process will be an additional entrance onto Hutchinson McDonald Road from Post 100.
No plans for water/electrical/sewer interruptions have been communicated at this time. Please be on the lookout for exact construction start dates for Post 100 and Hutchinson McDonald Road. Contact Operations Manager Bryan Edwards at bryane@medic911.com for questions about the ongoing Statesville Road Widening Project.
MAD Golf Outing
Novant Health Huntersville
It’s that time of year again! The 11th annual MAD (Medic Ambulance Drivers) golf outing will take place on Monday, June 3rd. Join us as we tee off in support of a good cause. The cost is $60/per person. Players can pre-register by sending and email with their name and number in your team to Tom Porcelli at thomasp@medic911.com. Who: Any and all friends of EMS When: Monday, June 3rd Field crews are reminded to please be aware that several
Shot Gun Start at 12:00 pm
room changes have been made at Novant Health Huntersville Medical Center.
Where: Emerald Lake Golf Course
Critical rooms 11 and 12 have been reclassified as “A” and “B”. Room 4½ is now Room 5 and Triage 2 is now Room 6.
For more information, please contact Tom Porcelli at thomasp@medic911.com or call 704.943.6024.
9750 Tournament Drive, Matthews, NC 28104
Why: All proceeds from this event will go to support EMS families with special and financial needs. The tournament is 100% run by EMS employees. Our goal this year is to raise $5,000.
Please be sure to double check the room number outside the door prior to entry as safeguard. Thank you. 6
May Corporate Compliance Training Sessions Required Employee Attendance Samantha Baber, Dan Baltimore, Lukas Biebinger, Ty Brown, David Brown, Richard Dean, Bob Francis, Timothy Gable, Melissa Garifo, Dena Gaston, John Gibson, Mike Gilmore, Jeff Glenn, Jose Gonzalez, Daniel Hagemeyer, Bryan Hancock, Jason Harbert, Charles Horne, Jeffrey Isenhour, Amy Johnson, David Kennerly, Ray Kirby, Jeff Lineberger, Tim Marshburn, Randy McKown, Chris Milby, Shelly Miller, Todd Moore, Kenneth Nicoletti, Arthur Nolan, Timothy O’Connell, Don Overcash, Christy Parker, Tony Pattillo, David Phillips, Beth Rimmer, Derek Rogers, Don Shue, Michael Towery, Deanna Vandeventer, Curtis Wright and Tom Wright. **Please Note: If your Annual Performance Review was in April and you did not attend an April class you must contact Amy Johnson and attend a May class.** Information Updates:
The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours.
Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must attend one of the available Compliance Training Sessions.
Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson at amyj@medic911.com for directions.
7
May 2013 Sun
Mon
Tue
5A
6B
Wed
7B
Thu
Fri
Sat
1B
2B
3A
8A
9A
10 B
4A
11 B
Corporate Compliance
Corporate Compliance
0800—1100
1000—1300
12 B
13A
14 A
Corporate Compliance
20 B
21 B
Scope of Practice Test
EMS Week 2013
EMS Week 2013 26 B
16 B
27 A
22 A
Scope of Practice Test
17 A
18 A
Scope of Practice Test
Scope of Practice Test
1400—1700
19 A
15 B
23 A
EMS Week 2013
24 B
25 B
EMS Week 2013
EMS Week 2013
28 A
29 B
30 B
31 A
Corporate Compliance 1300—1600
2013 Training Schedule
In-Service Training Medic Events Holidays Recertification Testing
May Corporate Compliance Trainings
Scope of Practice Test Dates
May 15th, 17th, 21st, 22nd
June 12th, 14th, 17th, 18th
July 17th, 19th, 22nd, 23rd
Monday, May 6th 0800—1100
Friday, May 11th 1000—1300
MEDIC
Monday, May 13th 1600—1900
Mecklenburg EMS Agency
4525 Statesville Road
Thursday, May 30th 1300—1600
Charlotte, NC 28269 Tel: 704-943-6000 Fax: 704-943-6001 Visit Us on the Web! www.medic911.com
8