Hotplate - Dec 2025 by Northern Ireland Hotels Federation

THE BIG CHRISTMAS EDITION

Including PHOTOS FROM OCTOBER’S CONFERENCE

HOUSEKEEPING TRAINING

NEW STEP UP PROGRAMME

SPECIAL JANUARY MEMBER LUNCH

RISING STAR PHOTOS

PEOPLE PIPELINE

HOUSEKEEPING AWARDS

2026 COMPETITION TO FIND BEST HOUSEKEEPERS UNDERWAY

Plus MINIMUM WAGE RATES | TOURISM NEWS | MEMBER NEWS

HOSPITALITY EXCHANGE RISING STARS

PHOTOS FROM THE CHEF AND GALA DINNERS AT THIS YEAR’S EVENT.

P. 12-15

HOTPLATE

Northern Ireland Hotels Federation

The McCune Building, 1 Shore Road

Belfast BT15 3PG

Tel: 028 9077 6635 Web: nihf.co.uk

Email: office@nihf.co.uk

THE FEDERATION WISHES ALL MEMBERS AND INDUSTRY COLLEAGUES A VERY MERRY CHRISTMAS AND A HAPPY NEW YEAR.

PHOTOS OF 2025’S AWARD RECIPIENTS

P. 26

MEMBER NEWS

Celebrations and refurbishments from members across the country.

P. 6-7

HOUSEKEEPING TRAINING

The training programme to help housekeepers perform at their very best.

P. 9

NIHF BOARD

Details of the new Federation Board, elected in October.

P. 17

BUDGET ANALYSIS

Andrew Webb disects the budget for tourism.

P. 29

P. 26

PRESIDENT’S MESSAGE

As I enter my second term as President of the Northern Ireland Hotels Federation, I would like to take a moment to reflect on the past year. My thanks must go to our Chief Executive, Janice, and the executive team. From this vantage point, you can truly appreciate the time, dedication and sheer hard work that goes into supporting our members, lobbying on industry issues, addressing members’ needs and delivering a full calendar of events.

One of the greatest strengths of our sector is its strong sense of family. Hotels are, at their heart, people centred businesses, and when challenges arise, we stand together. Whether dealing with market pressures, staffing concerns, planning complexities or operational hurdles, the instinct to support one another has been clear. This support was felt deeply in recent times following the sad loss of our valued Crowne Plaza colleague, Bert McGuinness. I offer my sincere thanks to all who reached out with compassion and support at this difficult time. It is this unity, with hotels standing shoulder to shoulder, that helps the sector navigate even the most challenging moments.

Investment in the sector remains strong, with a projected £150 million anticipated in the 2026 to 2027 timeframe. Interest continues to grow, with acquisitions remaining an important and often cost effective route to market.

There have been three new openings in 2025 so far, including The Dunluce Lodge, The Walled City Hotel in Derry and The Marcus Hotel, all strengthening regional growth. Several properties including The Moxy, easyHotel and Inn Belfast have also returned to full visitor trading. Further new openings such as The Bedford, Aloft and Residences and Adagio demonstrate continued confidence in the future of our industry.

It has been an exceptionally busy year for the Federation. Our programme included Business Outlook, an AI workshop, a superb Taste of Tourism, celebrations for our Housekeeping and Reception teams and a sunny Golf Tournament. My thanks go to our sponsors, supporters and participants who make these events possible.

The Federation has played a central role in shaping the Ten Year Tourism Vision and Action Plan through the Tourism Partnership Board. This includes a bespoke Skills Action Plan designed to address gaps and support long term career pathways. Collaboration between industry, government and communities remains crucial to realising this shared vision and ensuring Northern Ireland continues to thrive as a world class destination.

Northern Ireland was firmly on the world stage in 2025 with the staging of the 153rd Open at Royal Portrush. It was more than

a sporting event, it was a global showcase with an economic impact exceeding £200 million. Its positive legacy will be felt for many years.

In 2026, Belfast will welcome Fleadh Cheoil na hÉireann, the world’s largest celebration of Irish music and culture. With 700,000 visitors expected, it promises to be the biggest cultural event ever hosted in the city, bringing significant benefits for tourism and hospitality.

As 2025 draws to a close, I would like to thank our Patrons, Past Presidents, Board Members, stakeholders and all our members. Your ongoing support is invaluable. I wish you all a peaceful and happy Christmas and a successful year ahead in 2026.

VICKY GREEN President

PEOPLE PIPELINE

JANICE LOOKS AT WHAT MEMBERS TOLD US ABOUT STAFFING AND SKILLS

The Northern Ireland Hotels Federation’s latest member survey, conducted in November 2025, offers a clear snapshot of the pressures facing the sector. With responses representing around half of all hotel bedrooms in Northern Ireland, the findings provide a timely and telling insight into the realities of hotel recruitment, retention and training today.

Hotels continue to grapple with hard-to-fill vacancies, with more than 600 posts currently open giving an average of seven per property. Unsurprisingly, the roles proving most challenging remain the backbone of hotel operations: chefs at all levels, housekeeping staff and front-office teams. Supervisory positions are also difficult to secure, pointing to a growing gap in the middle tier of the workforce. There was also mention of spa staff but this was not included in the priority list in the survey.

But vacancies tell only part of the story. Members report deeper structural issues affecting the labour market: attracting experienced staff continues to be a challenge with a limited labour pool. The industry is a seven day a week business with requirements beyond a nine to five

window which some have noted as a barrier when recruiting and retaining staff. Salary expectations can at times sit above operational budgets and are at levels that many businesses cannot meet. Retention continues to be an area of focus, with several hoteliers noting that newer entrants may require more support and encouragement to develop skills and progress within the business.

The survey also shines a light on training needs. Housekeeping and supervisory development emerge as the most significant gaps, alongside chef progression and guest-facing service skills. While FE colleges, universities and inhouse programmes remain the most widely used routes, there is clear appetite for more flexible, hospitality-specific training that reflects the operational reality of hotels. Members also emphasise the importance of core compliance and soft-skills development from food hygiene and first aid to confidence, communication and customer care.

What comes through strongly is the need for a more co-ordinated approach to people development. Training exists, but access, timing and relevance often act as barriers.

MINIMUM WAGE RISING BY 4.1%

2026,

be 8.5% with the ultimate aim of bringing all workers aged 18 and above into a single

With nearly every respondent noting a shortage of skilled, motivated candidates, it is evident that building a resilient talent pipeline will require greater collaboration between industry, education and government.

Hotels continue to invest, innovate and adapt, yet workforce pressures remain one of the defining challenges of the decade. This is not unique to hotels, tourism and hospitality; similar patterns are evident across retail, healthcare and manufacturing, underscoring the wider labour market pressures affecting the Northern Ireland economy.

As we move into 2026, the Federation will continue to advocate for practical solutions with stronger pathways into careers in hotels and the wider industry as well as promoting a renewed focus on the skills that underpin exceptional guest experiences.

JANICE GAULT

Chief Executive

NIHF EVENTS

NIHF EVENTS CALENDAR 2026

13th-14th January

Housekeeping Training

DoubleTree Belfast City Ten Square

19th January

Housekeeping Awards closing date

22nd January Member Lunch Europa Hotel

28th January

Step Up Programme Europa Hotel

3rd February

Housekeeping Assessment Day Room2 Belfast

5th, 24th & 25th February

Receptionist Training

Maldron Belfast City and White Horse Hotel

4th March

Housekeeping Awards Dinner

Hilton Belfast

6th March

Receptionist Awards closing date

10th March Masterclass

24th March

Receptionist Assessment Clayton Hotel Belfast

14th April

Receptionist Interviews Clayton Hotel Belfast

28th April

Business Outlook Seminar Clandeboye Lodge Hotel

13th May

Receptionist Awards Dinner Armagh City Hotel

19th May Golf Day Galgorm Castle

4th June Member Lunch

12th October Chef Dinner Merchant Hotel

13th-14th October

Hospitality Exchange

Crowne Plaza Belfast

Further details will be available on nihf. co.uk and we expect to announce additional training later in the year.

CHARITY DONATION

NIHF President Vicky Green had the pleasure of presenting a donation of £4,115 to the NI Cancer Fund for Children. The impressive total was raised at our Hospitality Exchange Gala Ball and also included a contribution from the Federation from a promise to donate £1 for every delegate leaving feedback at Hospitality Exchange.

GALGORM COLLECTION

»The Old Inn Crawfordsburn has been awarded AA Hotel of the Year, while Galgorm has received AA 5-star status.

NIHF MEMBER NEWS

THE MARCUS PORTRUSH

The Marcus Portrush, Tapestry Collection by Hilton celebrated its opening with a special launch event attended by Simon Vincent, President, Europe, Middle East and Africa, Hilton, Stephen Cassidy, Senior Vice President, UK & Ireland, Hilton, and Deputy Mayor of Causeway Coast and Glens Borough Council Alderman Richard Stewart.

The hotel has been developed by Andras Hotels, which will operate the hotel as part of Hilton’s Tapestry Collection by Hilton brand. Having

opened for The 153rd Open Championship in July 2025, the hotel’s restored heritage features and imaginative brand story drew wide attention from both domestic and international visitors.

Rajesh Rana said: “The support from DfC for this project and our Bank Apartments in Portrush has really made a difference to the heart of Portrush in Main Street, bringing new life to these heritage assets and activating the public realm.”

Da Vincis Hotel Derry has announced plans for a £2.5m refurbishment which is scheduled for completion in Autumn 2026. The new owners, who also own the Ebrington Hotel in the city are set to proceed with various redevelopments at the hotel as part of an overall £2.5 million regeneration programme.

Da Vinci’s was opened by the Garvan O’Doherty Group in 2001. It was taken over by Edmund and Patrick Simpson, hoteliers who own Belfast’s Lansdowne and Benedicts hotels in July 24 before they sold it to Holly Avenue Company in April 25, making is the sister company of their Ebrington Hotel.

DA VINCIS HOTEL

Bodyscape Shaws Bridge, as part of the Crowne Plaza Belfast, has completed a £300,000 redevelopment project, unveiling a fully upgraded gym floor and transformed changing areas.

Members and hotel guests can now explore a completely refreshed gym space featuring an all-new strength and conditioning zone, an upgraded cardio area, and a full 15m sled track.

Why It Matters

Coca-Cola HBC NI has launched its 2025 Designated Driver campaign, celebrating 17 years of encouraging responsible choices and supporting the hospitality sector during the festive period, once again offering two complimentary Coca-Cola soft drinks to anyone acting as the designated driver at participating venues.

Howard Hastings was on hand to help the launch in Northern Ireland.

Loughview Leisure Group has announced that Ten Square Hotel Belfast has officially joined the Hilton portfolio as DoubleTree by Hilton Belfast City Ten Square.

The conversion includes the renovation of 23 guestrooms within the Grade B1 listed Yorkshire House, as well as a full refurbishment of the hotel’s reception area. The 131room hotel will remain under the ownership and management of Loughview Leisure Group.

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DOUBLETREE BY HILTON BELFAST CITY TEN SQUARE

CROWNE PLAZA BELFAST

HASTINGS HOTELS & COKE

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One Stop Shop

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For more information on how we can help support your business, visit our website at: www.musgravemarketplace.co.uk

Premium Meat

We know our meat and guarantee quality and consistency.

Fresh Fruit & Veg

We provide only the freshest and finest produce.

PROFESSIONAL HOUSEKEEPING MANAGEMENT

TWO-dAY COURSE - 13TH & 14TH JANUARY 2026

The NIHF, in conjunction with Hallmark Training, has created a two-day training programme for Supervisors, Managers and those who wish to progress to that level within the housekeeping department.

The programme will look at the overall role of the housekeeping department within a hotel, the importance of the supervision and will cover key areas in housekeeping including:

• Role & function of accommodation department

• Role of the supervisor/manager

• Prioritising tasks and goal setting

• Setting & managing standards

• Inspections

• Leadership & motivating your team

• Complaint handling

The content has been created with a practical approach designed to give the principles of management and supervision within the housekeeping/accommodation department, highlighting the importance of the department within a hotel operation and the skills required to manage operational staff.

PROFESSIONAL HOUSEKEEPING MANAGEMENT

DoubleTree Belfast City Ten Square Tuesday 13th and Wednesday 14th

January 2026

09.30 - 16.00 each day

This course costs £260 + VAT per person. Places are very limited to ensure that everyone benefits from the training.

Accommodation is available in the hotel from £145 per room, including 3-Course Meal in Jospers Restaurant & Breakfast (Single Occupancy). Please contact the hotel directly to book.

Mary Hall, Hallmark Training

The course will be delivered by Mary Hall who has significant practical experience working directly in the tourism industry prior to and throughout her career in Fáilte Ireland.

Partnership For Ireland Exclusive

Bunzl McLaughlin has entered an exclusive partnership with HCI Furniture to bring you a bespoke collection of hotel, bedroom and restaurant furniture, crafted for durability & comfort.

From plush seating to resilient dining solutions, our integrated approach covers design, supply, and fitting. Discover tailor made solutions for hotels, restaurants, and bars across Ireland. Because your spaces deserve furniture that performs as beautifully as they look.

Rewarding the best housekeepers.

Enter online by Monday 19th January 2026.

We’re back for a 15th year, recognising and rewarding your team and giving them the thanks they deserve! Our exciting, fun competition with interactive tasks and some great team building continues with individual and team competitions.

IMPORTANT dATES

Individual Assessment Day Room2 Hometel

3rd February 2026

9.30 am - 12.00 pm or 3.30 pm

CATEGORIES & SPONSORS

Competition Supported by Tourism Northern Ireland

TEAM

Under 75 Rooms

TEAM

150 Rooms & over

HOW TO ENTER

TEAM

INdIvIdUAL

Housekeeper of the Year

GOURMET EXCELLENCE AT HOSPITALITY EXCHANGE WITH AKTAR ISLAM

This October, Northern Ireland’s premier hospitality event, Hospitality Exchange 2025, brought together the finest culinary and hospitality leaders at the Merchant Hotel, in association with Bunzl McLaughlin.

Alastair McLaughlin and Martin Darling from Bunzl McLaughlin with President Vicky Green

Guests were treated to an elevated Indian tasting menu crafted by Two-star Michelin chef Aktar Islam. The tableware was curated and sponsored by Ariane Fine Porcelain and Bunzl McLaughlin.

The chef crafted a menu designed to highlight the very best of seasonal ingredients. The Merchant Hotel provided the perfect backdrop for this exceptional dining experience, with each course meticulously paired with premium wines selected by Pattison & Co, enhancing the culinary journey.

The evening was complimented by soft drinks courtesy of Coca-Cola HBC NI.

& Wynn

J. Laurens, Les Graimenous, Crémant de Limoux Brut, 2023, France

Demarie Roero Arneis 2024, DOCG, Italy

Rippa Dorii Verdejo 2024, Rueda, Spain

Peth-Wetz Unfiltered Riesling 2023, Germany

Anthonij Rupert Optima 2021, South Africa

Bodega Attis, Sitta Pereiras 2022, Spain

and Alan Graham

SNACKS

WAZWAN

Kashmir

Laminated paratha, lamb pâté, shorba

GAJAR

Lucknow

WAZWAN

Heritage carrot, lentil pakora, mint, coriander

Kashmir Laminated paratha,

ALOO TUK

GAJAR

Delhi

Achaari Pink Fir potato, tamarind

Lucknow Heritage carrot, lentil pakora, mint, coriander

BADAMI KORMA

ALOO TUK

Persian

Orkney scallop, mooli, apple, almond

Delhi Achaari Pink Fir potato, tamarind

LAAL MAAS

BADAMI KORMA

Rajasthan

Murley Mountain hogget saddle, braised neck, smoked aubergine, shami kebab

Persian Orkney scallop, mooli, apple, almond

LAAL MAAS

RAASMALAI

Bengal

Rajasthan Murley Mountain hogget saddle, braised neck, smoked aubergine, shami kebab

Milk curd, pistachio, almond

TEA, COFFEE AND BONBON

RAASMALAI

Bengal Milk curd, pistachio, almond

Mango, passion fruit, white chocolate

Chai masala, dark chocolate

TEA, COFFEE AND BONBON Mango, passion fruit, white chocolate Chai masala, dark chocolate

Mango tuille, burned lettuce, fermented chilli Apple macaron, beef tartare, duck liver parfait

Cathal Geoghegan from Henderson Foodservice with Bill

Penton

SNACKS Mango tuille, burned lettuce, fermented chilli Apple macaron, beef tartare, duck liver parfait

lamb pâté, shorba

Kyle McEwan & Wilma Wilson from The Slieve Donard with David Jordan & John McVeigh from Henderson Foodservice

Maria-Elena Lugea, Head of Wine Education at Pattison & Co Wine Importers

Gerry O’Callaghan, MD Bunzl McLaughlin

Chris Kearney (Loughview Leisure), David Murray (The Bedford Hotel) with Dermot O’Donnell, Gavin Sloan & Gareth Devlin (Coca-Cola HBCNI)

Malmaison Belfast

HOSPITALITY EXCHANGE

PRODUCED A WICKED TIME FOR ALL!

Hospitality Exchange welcomed around 1,000 delegates to the Crowne Plaza Belfast to celebrate excellence in Northern Ireland’s hospitality industry and take inspiration from some amazing speakers.

The NIHF’s flagship conference, Hospitality Exchange, brought around 1,000 delegates to the Crowne Plaza Belfast for two days of inspiration and connection.

Centred on the themes of Excelling, Engaging and Evolving, the event explored how innovation, leadership and resilience are shaping the future

of Northern Ireland’s hospitality sector. The impressive speaker line-up included marketing leader James Peach, two-Michelin-star chef Aktar Islam, hotelier and broadcaster Alex Polizzi, and economist Richard Ramsey.

The Business Breakfast, hosted by Mark Simpson, provided valuable market insights from STR, while

the Wickedly Wonderful Gala Ball offered a sparkling finale celebrating the talent and creativity of the industry.

NIHF President Vicky Green said: “Hospitality Exchange 2025 captured the energy, passion and innovation that define our industry. It was a true celebration of people and progress.”

Packed Business Breakfast

Jim & Madeleine Creaney and Katie McLean from Linencare

The Wicked Ball

Richard Lusty, Ulster Bank with Pamela Ballantine, Vicky Green and Alex Polizzi

Business Breakfast speakers

Mark Simpson, Chris Ross, Vicky Green and Ian Snowden, DfE

Laura McCorry, TNI and Alice Mansergh, Tourism Ireland in conversation with Mark Simpson

Bunzl Rafferty Guest Amenities and guests

Mews and guests with VAVA Influence

Matt O’Connor (IHF Vice President), Tara Cassidy, Mags Darrer (IHF Vice President) and Nicky Cassidy (NIHF Vice President)

Dalata Hotels

DTHANK YOU FOR YOUR SUPPORT

THE TRADE MEMBERS THAT SUPPORT THE FEDERATION HELP US TO DELIVER ALL THAT WE DO. THANK YOU FOR YOUR CONTINUED SUPPORT.

D AIB

D AIB Merchant Services

D Alkimii

D Alliance Disposables Ireland

D Aqua Libra

D Avonlee Soap Company

D b4b Renewables

D Bank of Ireland

D Bibendum

D BOI Payment Acceptance

D Bookassist

D Brita Water Dispensers

D Britvic Northern Ireland

D Brother Ireland

D Bunzl McLaughlin

D Bunzl Rafferty Guest Amenities

D Calor Gas Northern Ireland

D Cater2

D Classic Drinks

D Coca-Cola HBC NI

D Crowe

D Diageo NI

D Dillon Bass

D Drinksology Kirker Greer

D EasyGo

D Excel Recruitment

D Flogas (NI)

D Foot Anstey McKees

D Frost Couture

D Galgorm Group

D Game of Thrones Studio Tour

D Guestline

D Henderson Foodservice

D Hotelsinone

D Hugh Jordan

D Insight6

D Johnsons Belfast

D Kayfoam Woolfson

D Keenan Seafood Ltd

D La Rousse Foods (NI)

D Licensed & Catering News

D Life

D Linen Direct

D Linen Hire Ireland

D Linencare

D Lynas Foodservice

D Maitre

D Mews Systems

D Middleby & Lincat

D Musgrave NI

D Net Affinity

D North Down Group

D Oracle

D Percipient

D Postech

D Power NI

D RoomPriceGenie

D Savills

D SD Bell & Co

D Stephens Catering Equipment Co

D STR

D Sumer NI

D Sysco Foods NI Limited

D Tennents NI

D Ulster Bank NI

D Unilever Ireland

D United Wine Merchants

D VDA Group

D Weev

D Winterhalter Ireland

NIHF BOARD

NEWLY ELECTED BOARD MEMBERS FOR 2026

The Northern Ireland Hotel Federation is a not for profit trade association which represents hotels. Our mission is to represent and support the business interests of members. The Federation has a non-executive board, drawn from a range of properties from across Northern Ireland.

If you have any issues that you wish to raise with the Federation, please do not hesitate to contact any of these Board members or call the office on 028 9077 6635.

Vicky Green, President Andras House Hotel Group

Nicky Cassidy, Vice-President Westville Hotel

Eddie McKeever, Past President McKeever Hotel Group

Stephen Meldrum, Past President Dunluce Lodge

Gavin Carroll, Past President Merchant Hotel

JP McCafferty Bishop’s Gate Hotel

Conor Friel City Hotel Derry

Mike Gatt Maldron Belfast City

Andy McNeil Europa Hotel

Alan Walls Bushmills Inn Hotel

Maeve Crilly Burrendale Hotel

Paul Truscott Harbourview Hotel

SHORT-TERM LETS

CONCERN OVER PBSA SHIFT INTO SHORT-TERM LETS

The increasing trend of purposebuilt student accommodation (PBSA/ campus accommodation) seeking permission to operate as short-term lets is raising fresh concerns across Belfast’s accommodation landscape.

Recent applications highlight ongoing ambiguity around “term time”, with operators proposing summer letting despite the absence of a clear, enforceable definition. This lack of clarity makes monitoring difficult and risks inconsistent application of planning conditions.

Evidence has also emerged of properties entering the tourism market before securing the necessary change-of-use permissions, exposing a regulatory gap between planning requirements and tourism certification. In one case, a PBSA block was advertised on booking platforms during what appears to have been academic term time, despite having planning approval only for student use.

The Federation remains concerned that converting PBSA into quasihotel stock without the regulatory

obligations placed on the wider tourism sector risks distorting market conditions and undermining investment confidence. With multiple applications now in the system, the NIHF is calling for a more robust, joined-up approach to monitoring, enforcement and planning, alongside an independent review of Belfast’s PBSA needs.

Ensuring clarity, consistency and fairness will be essential to safeguarding both the student market and the integrity of the city’s regulated accommodation sector.

Scenario Informed Resilience Assessment

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INCLUSIVE RECRUITMENT

MAKING

RECRUITMENT MORE

INCLUSIVE - AND WHAT STILL NEEDS TO SHIFT

Across Northern Ireland’s tourism and hospitality sector, employers are increasingly recognising that widening the talent pipeline is essential to long-term sustainability. With labour pressures intensifying, many businesses are rethinking traditional approaches and taking practical steps to make roles more accessible. The question is shifting from ‘Where do we find staff?’ to ‘How do we make it easier for people to join us?’

This momentum is reflected in the EPIC Futures NI collaborative research project, delivered by People 1st International in partnership with Tourism Northern Ireland, Ulster University, NI Hotels Federation, NI Tourism Alliance and the HATS Network. While the

research examined the barriers employers face, it also revealed a growing set of inclusive practices already reshaping how recruitment happens on the ground.

Employers highlighted the value of making recruitment feel more inclusive from the very first

interaction. Many are reshaping how they advertise opportunities, emphasising flexibility, hourly pay and work–life balance to signal that roles can suit a wider range of people. They ae also adopting more personal and communitybased recruitment approaches - walk-in interviews, open days, and working with trusted local intermediaries - which help reach candidates who may not engage with formal online processes. Flexibility is also becoming a key lever for inclusion: redesigned shift patterns, predictable rotas and reconfigured roles are opening opportunities for people balancing caring responsibilities, studying or managing health conditions. These changes are delivering real business benefits, including improved retention, stronger team culture and better candidate flow.

At the same time, employers recognise that progressing inclusive recruitment cannot rest on individual effort alone. The policy recommendations emerging from the research highlight several consistent challenges. Employers repeatedly emphasised the difficulty of knowing where and how to connect with underrepresented groups, calling for a simpler, integrated system and a single point of access for information and support. They also identified the need for greater

confidence and capability in engaging with economically inactive individuals, noting the value of shared tools, training and employerto-employer learning.

ROISIN MCKEE Director – Northern Ireland, People 1st International

Financial barriers also remain a constraint. Employers spoke about the costs of onboarding and the importance of incentives that make participation viable for both businesses and individuals, including reforms to the benefits system so that work is consistently financially worthwhile. Structural issues, such as transport and childcare availability, continue to limit who can realistically take up jobs in the sector.

Despite these challenges, the direction of travel is positive. The sector is demonstrating that inclusive recruitment is not a distant ambition but a set of practical actions already taking root. What employers are achieving, often with limited resources, shows the potential for even greater progress with the right policy environment and coordinated support.

Access further insights, practical approaches adopted by employers and case studies here: people1st. co.uk/projects/epic-futures-ni/

Sustainability is good for Business

TED SPRING PROGRAMME JANUARY 2026

POWERING UP TOURISM FOR THE YEAR AHEAD

Tourism NI is delighted to unveil its upcoming Spring Industry Programme for 2026. A dynamic schedule of learning, collaboration, and capability-building designed to help tourism businesses ‘Power Up’ for the year ahead.

While some dates are still to be confirmed, the programme already showcases a rich mix of opportunities to develop skills, explore innovation, and strengthen your business for future growth.

A key highlight of the programme will be our Marketing Masterclass, created to complement the Tourism NI Spring Marketing Campaign. This session will guide businesses on how to align with the campaign’s themes, maximise visibility, and understand the key markets. It will offer practical insights into campaign assets and outline simple ways to get involved.

Taking to the road, the Tourism NI Regional Roadshows will take place this spring. Some of these will be delivered in collaboration with Innovate NI. The roadshows will bring expert advice and support directly to local areas, helping businesses strengthen partnerships and unlock new opportunities.

Building on the strong interest in digital transformation, the AI Webinar Series continues with new sessions designed to turn curiosity into capability. Two confirmed dates include:

• Transform Your Analytics with AI – From Data to DecisionsThursday 15 January

• AI for Accessibility – Opening Tourism to Everyone - Tuesday 10 February

Further AI-focused sessions will follow, offering guidance on practical adoption, tools, and trends shaping visitor expectations.

Sustainability remains central to tourism growth, a Sustainability Storytelling webinar is designed to helping businesses convey their environmental commitments in engaging, authentic ways.

The successful Make it Here campaign continues into the new year, with an update webinar in the pipeline, which will present new opportunities in 2026 for businesses to showcase job opportunities, highlight employment stories and employees. More information is available at tourismni.com/ makeithere.

The programme also includes updates and support for Events Development and further developments around Luxury Tourism are expected this spring, offering businesses a chance to explore growth within this expanding market.

To further support learning, Tourism NI is proud to announce the release of three new sustainability e-learning modules:

• NI’s Commitment to Climate Change

• Guide to Waste Management

• Guide to Energy Management

These modules sit alongside an expanding range of online training such as our AI series. MyTourismNI, e-learning platform ensures businesses have accessible, flexible tools to build digital and sustainable capabilities throughout the year at a time and pace that suits you. Visit www.tourismni.com/mytourismni.

We look forward to welcoming businesses to take part, collaborate and ‘Power Up’ for a successful year ahead.

Visit www.tourismni.com/ newsletter to sign up to our mailing list and be the first to hear more about our upcoming events.

+12%

12% more bookings being achieved by hotels after migration to the new AI Booking Platform

BOOKASSIST’S AI BOOKING PLATFORM

PERFORMANCE SNAPSHOT

+16%

16% more Add-to-Cart action showing better booking intent after migration to the new AI Booking Platform

20% less clicks are required to complete a booking in the new AI Booking Platform due to friction-killing intelligent user interface design -78%

78% lower rejection rate in the move from requests to available rooms page after migration to the new AI Booking Platform 42%

42% of bookers are picking their rooms directly from Booking Platform’s AI Rate Recommender

AGGREGATE PERFORMANCE DATA UP TO 31 AUGUST 2025 FOR TOP 100 MIGRATED HOTELS

-20%

96%

96% of users ﬁnd what they want above the fold showing more user relevance in AI Booking Platform

VALUABLE PARTNERSHIP

AT OVERSEAS EVENTS

CHIEF EXECUTIVE OF TOURISM IRELAND THANKS HOTELS FOR HELP IN 2025

Tourism is always a team effort and Tourism Ireland’s partnership with the hotel sector continues to play a pivotal role in attracting overseas visitors, driving growth in overseas tourism revenue and showcasing Northern Ireland as a world-class destination on the international stage.

The year to date has seen increased visitor numbers from overseas to Northern Ireland, particularly from the United States and GB. Tourism Ireland is proud to promote reasons to visit, through advertising, publicity, social, digital, AI and partnerships across 14+ markets. Every visitor needs a place to stay and hotels can be more than accommodation – forming an intrinsic part of the destination appeal and experience. We’ve loved supporting Northern Ireland hotel leaders in our activity overseas, including at events, selling directly to tour operators and trade who can bring visitors at scale.

Some of the highlights this year have included our ‘Best in Ireland’ sales missions, which took us from Seattle, San Francisco, Newport Beach and San Diego on the west coast of the United States to Detroit, Indianapolis, Nashville and Charlotte. During these sales missions, we connected our Northern Ireland industry partners

with hundreds of US travel advisors, with numerous commercial meetings taking place to negotiate and secure vital contracts, helping to drive tourism growth from the all-important US market. Our world-class hotels were also promoted at IMEX Frankfurt – one of the leading global exhibitions for Business Events i.e., the corporate meetings, events and incentive travel industry. Tourism Ireland’s collaborative efforts with Tourism Northern Ireland, as part of the ‘Meet in Ireland’ team, aim to attract high value business events that deliver long-term benefits for our economy and communities.

Closer to home, our annual ‘Flavours of Ireland’ event, now in its 23rd year, connected local hotel businesses with around 60 global inbound tour operators who are based in London and deliver business from all over the world, including from the United States, Mainland Europe, Asia, Australasia and Africa. Hot on its heels was our recent attendance at the world’s largest travel fair, World Travel Market in London, where our hotel partners were supported by Economy Minister Dr Caoimhe Archibald, who highlighted the importance of tourism as a vital contributor to the Northern Ireland

economy.

In 2025, we have seen once again the value of our hotel and industry partners joining us overseas to promote Northern Ireland. Together, we ensure that Northern Ireland remains front and centre in global itineraries – to drive more revenue and trips, longer stays and greater regional spread in the years ahead.

HIDDEN HEARTLANDS EXTENDS TO FERMANAGH

ECONOMY MINISTER DR CAOIMHE ARCHIBALD HAS ANNOUNCED A NEW LICENSING AGREEMENT

Ireland’s Hidden Heartlands is a regional marketing and experience brand that was developed by Fáilte Ireland which promotes Ireland’s central heartlands, focussing on

its natural assets and waterways, across the island and internationally.

The licensing agreement between Tourism NI and Fáilte Ireland will

enable eligible tourism businesses in Fermanagh to use the Ireland’s Hidden Heartlands brand and be featured in Tourism NI marketing campaigns.

ALICE MANSERGH CEO, Tourism Ireland

» Christopher Brooke, Chairman of Tourism Ireland; Alice Mansergh, Chief Executive of Tourism Ireland; Dr Caoimhe Archibald, Economy Minister for Northern Ireland; Peter Burke TD, Irish Minister for Enterprise, Tourism and Employment; and Karen Sugrue Hennessy, Vice Chair of Tourism Ireland, at World Travel Market in London.

RISING STARS AWARDED

FEDERATION AWARDS TO RECOGNISE TALENT WITHIN INDUSTRY

The Rising Star Awards for 2025 were made at a special lunch at Hospitality Exchange in October.

The initiative, a partnership between Ulster Bank and NIHF, aims to recognise and celebrate emerging talent making significant contributions to the hotel and hospitality industry. Winners were nominated by hotels and entries were then assessed by a panel of independent judges.

The Rising Stars in alphabetical company order:

1. Ronan Sharkey, Business Development Executive, Andras Hotels

2. Robyn McGarrigle, Hotel Reception & Revenue Supervisor, Bishop’s Gate Hotel

3. Christopher Patterson, Events Manager, Bullitt Hotel

4. Shannon Coleman, Guest Experience Manager, Clayton Hotel Belfast

5. Kai Twells, Assistant Food and Beverage Manager, Everglades Hotel

6. Daniel Rice, Food and Beverage Supervisor, Hillyard House Hotel

7. Andrew Keane, Assistant Front Office Manager, Ibis Belfast City Centre

8. Emma Davis, HR Executive, Maldron Hotel Belfast City

9. Kamile Siauciunaite, Food & Beverage Supervisor, Maldron Hotel Belfast International Airport

10. Skye Cook, Duty Manager, Millbrook Lodge Hotel

11. Dara Martin, Marketing Executive, The Harbourview Hotel

12. Kirill Fennelly, Great Room Supervisor, The Merchant Hotel

13. Daria Chyclak, Assistant Food and Beverage Manager, voco, Belfast

14. Jacinta McGovern, Duty Manager, Westville Hotel

15. Samantha Wylie, Receptionist, Best Western Plus White Horse Hotel

A NEW TASTE OF CHRISTMAS

SYSCO BELFAST BRINGS FESTIVE INNOVATION TO NORTHERN IRELAND

As festive cheer grows, a new chapter in Northern Ireland’s food story is unfolding. This year, Christmas is not just about tradition, it’s about innovation and creativity, with Sysco Belfast’s new state-ofthe-art distribution facility playing a central role in hospitality’s festive story.

The £23 million, 210,000 sq ft site is more than just a building; it’s a promise to the people, producers, and hospitality professionals who make Northern Ireland’s food scene so vibrant. With 50 new roles created and a team now over 300 strong, Sysco Belfast is set to deliver more than 10,000 products, including beloved local brands like Long Meadow Cider, Forest Feast, and Maine 1949 soft drinks. This expansion is a testament to Sysco’s commitment to supporting local suppliers and championing quality, innovation, and sustainability.

But it’s in the kitchen where the magic of Christmas truly comes alive. Chef Kyle Greer, one of Northern Ireland’s most respected culinary leaders, is at the heart of Sysco Belfast’s mission to help hospitality businesses thrive during

the busiest, and most creative time of year.

“Christmas dining has changed, and guests are looking for multiple festive moments rather than that one big meal on 25th December,” says Greer. “Celebrations now stretch across weeks, from office lunches and brunch gatherings in November and full festive dining in December to late-December comfort menus. Our job is to help operators design menus that are exciting, operationally smart, and in tune with what diners really want.”

This season, Kyle sees a trend toward reimagined classics with a modern twist. Think mince pie waffles, festive hashes, globally inspired sides, and playful takes on traditional favourites. Elevated brunch items like eggnog French toast and desserts such as mince pie sundaes are making their way onto menus, while creative drinks from spiced lattes to matchainfused seasonal beverages add a luxurious touch.

Kyle encourages operators to rotate menus throughout the season, catering to different social

groups and occasions, from early November gatherings to the quieter days between Christmas and New Year. “Ready-to-use and readyto-finish solutions, such as Sysco’s Ready Chef range of pre-diced vegetables or Sysco’s ready-to-use desserts, allow teams to maintain quality without compromising on speed, enabling chefs to focus on hospitality and the guest experience,” he explains.

And, Kyle says, it’s often the small sensory details, from mulled spice aromas to engaged staff and playful table touches that transform a meal into a memory. “Ultimately, the best festive dining experiences combine creativity, authenticity, and operational efficiency. Guests come to venues because they love what you do every day. The standout Christmas experiences in 2025 will reward those who stay true to their style, deliver consistently, and add thoughtful, festive touches throughout the season.”

With Sysco Belfast’s new facility and Kyle’s culinary vision, this Christmas promises to be a season of fresh flavours, local pride, and unforgettable celebrations.

Webb Wonders

Musings from the Federation’s Economic Advisor

GROWTH TALK AND HOTEL TAXES

ON WHAT THE BUDGET MEANS FOR TOURISM

Budgets rarely put tourism centre stage, although the sector often feels their ripple effects more than most. The latest UK Budget was no exception. While the Chancellor talked about stability, investment and growth, the measures that matter for hospitality and tourism tell a more mixed story.

The most striking development did not feature in the speech itself. Almost quietly, the Government launched a consultation on how best to design an overnight visitor levy. This will be a small tax charged per night on hotel stays, B&Bs, guest houses and holiday lets. Many European cities already use similar charges, so the idea is familiar. What is new is that England, which has long resisted such measures, now seems ready to embrace them.

Local authorities would be free to set their own rate, and the revenue would have to be spent on improvements to the visitor economy. This includes transport, public realm, cultural activities and city-centre maintenance. From a distance, it seems sensible. Visitors contribute to the very things that attract them in the first place. Manchester and London have already signalled interest, and the consultation will run until early 2026.

Hospitality groups are less enthusiastic. Hotels, restaurants and visitor attractions are already handling higher wage bills, higher energy costs and continued pressure from business rates. Frozen tax thresholds raise staff costs further, and weak consumer spending is adding another layer of strain. Margins are tight. Even a modest charge per night could make price-sensitive visitors think more carefully about where they stay. Domestic tourism, in particular, responds quickly to small price changes.

So what does this mean for Northern Ireland? At first glance, it might seem like a solely English development. However, the Budget carried a wider message. Westminster emphasised the need to raise revenue to fund public services. Stormont, which is dealing with a sizeable budget shortfall, is edging closer to doing more of its own revenue raising.

The question becomes whether Northern Ireland might follow England’s lead. The position in Northern Ireland is more delicate. We compete directly with the Republic of Ireland, where VAT on hospitality is lower and visitor taxes are already in place. Northern Ireland depends heavily on domestic travellers and cross-border visitors.

A badly designed levy could weaken our competitiveness.

There is, however, potential in a well-planned version. A small, transparent levy, used solely for tourism infrastructure, could support better trails, improved public spaces, stronger cultural programming and enhanced event capacity. The risk is that it becomes another tool for budget plugging rather than genuine investment in the visitor experience.

All of this sits within a broader macroeconomic backdrop. The OBR’s assessment confirms weaker growth and another downgrade in productivity. Households face continued pressure due to fiscal drag, which limits discretionary spending. Hospitality is already operating in a low-growth and high-cost environment, and any additional burden will bite.

The tourism takeaway from this Budget is therefore mixed. England is shifting towards a model where visitors contribute more directly to local services. Northern Ireland may eventually face the same debate. The key will be design and delivery. A levy that strengthens the visitor experience could help. A levy that simply raises revenue would not.

ANDREW WEBB

HOTEL LANDSCAPE UPDATE

THE FEDERATION CONTINUES TO MONITOR THE MARKET

Northern Ireland’s accommodation sector in 2025 is continuing to diversify and expand, with hotels remaining the dominant component of the market but supplemented by lodges, pods, glamping sites and a growing volume of guest accommodation and self-catering properties.

Investment remains robust: around £100m has been committed in 2025 with a further £150m anticipated by 2027, although the acquisitions market has slowed after a record 2024. A number of hotels remain for sale, with interest still strong and further off-market transactions expected.

Three new hotels opened during 2025 - Dunluce Lodge, The Marcus and The Walled City Hotel - with The Bedford in Belfast due in early 2026. By 2027, around 800 additional rooms are expected in Belfast alone, driven by both branded hotels and an emerging wave of aparthotels including Adagio, Staybridge and Staycity. Boutique hotels, expansions within

existing properties and budgetbrand entries such as Yotel and Tempus by Hilton illustrate the widening accommodation mix. Over 75 accommodation-related projects are currently somewhere in the planning or development pipeline across Northern Ireland.

Performance in 2025 shows a mixed picture. Occupancy has dipped slightly (72.7% YTD versus 74.9% in 2024), but strong ADR growth (£117.81 YTD versus £115.53) has supported RevPAR, which remains broadly stable.

Regional variation is pronounced: Belfast has seen declines in all key metrics, while Derry-Londonderry has delivered strong ADR growth despite lower occupancy. Regional NI and SW Ulster also recorded positive rate and RevPAR trends. The Open at Royal Portrush boosted July performance, though demand from ROI and domestic markets was weaker over the summer compared with strong North American business.

Looking ahead, the sector faces notable challenges. Cost pressures, labour shortages and economic uncertainty continue to impact trading. A widening VAT gap with the Republic of Ireland (with the South reducing its food and drink VAT to 9% from July 2026) may further affect competitiveness. Construction delays are slowing the pipeline, and food & beverage operations remain under strain from rising input costs and cautious consumer behaviour.

Despite these pressures, demand, investment and rate growth remain encouraging, positioning the hotel market for continued—if finely balanced—progress into 2026 and beyond.

LIMITEDPLACES

Following two sold out sessions in November, this course is back for one more time. Book now!

With Tim Browne, international speaker and business coach.

STEP UP PROGRAMME

LEADERSHIP

& MANAGEMENT FOR MANAGERS & TEAM LEADERS

Practical skills and tools to help you to excel in a leadership role.

A one-day interactive course for new, recently promoted, or aspiring managers, designed to build practical skills, confidence, and the right mindset for effective leadership. Participants will learn to motivate teams, tackle challenges, manage time, and build resilience through exercises, real-life scenarios, and expert guidance.

Who should attend:

• Newly appointed or recently promoted managers

• Existing managers that may wish to benefit from formal training

• Team leaders preparing for management roles

• Experienced staff taking on more leadership responsibilities

• Anyone looking to boost confidence and leadership skills

MEMBER LUNCH

THURSdAY 22Nd JANUARY 2026

EUROPA HOTEL

12.30 - 14.00

Course Highlights:

• Leading teams effectively

• Handling difficult conversations and complaints

• Managing workplace conflict

• Personal effectiveness and time management

• Communication skills for leaders

• Building resilience and emotional intelligence

• Confidence-building and action planning

EUROPA HOTEL BELFAST

Wednesday 28th January 2026

09.30 - 16.00

The workshop costs £250 + VAT and includes refreshments, lunch and all course materials. You can book online now via nihf.co.uk or call us on 028 9077 6635.

We’re planning a slightly different Member Lunch for the end of January 2026. As well as the usual networking and a tasty lunch, we are going to bring in one of the world’s leading hoteliers for a chat. This person is a multiple winner of Hotelier of the Year, working for luxury brands and independent hotels across North America and Europe. It promises to be a fascinating talk.

We will reveal all in your invitation email in early January - look out for it!

AS ALWAYS, MEMBER LUNCHES ARE FREE ANd E xCLUSIvE TO NIHF MEMBERS.

BUILDING SKILLS, RAISING STANDARDS

WHY

BELFAST’S HOTELS ARE JOINING THE FOOD & DRINK COLLECTIVE

Belfast Flavours Food & Drink Collective, now in its third year, has become an influential force in shaping how Belfast eats, drinks and welcomes its visitors. Created by Belfast City Council under the Make Yourself at Home tourism strategy, it brings together the full breadth of the food, drink and hospitality ecosystem—restaurants, cafés, street food operators, hotels, bars, venues, experience providers and producers—around the shared belief that food and drink are fundamental to a world-class visitor experience. The collective aims to strengthen the sector through collaboration, knowledge-sharing and a focus on showcasing the best of Northern Ireland’s food culture.

For hotels and wider hospitality businesses, the network offers improved access to local suppliers, partnership opportunities and hands-on support in areas such as sustainability, skills development and workforce retention. Crucially, its learning comes from industry peers, making it practical, relevant and easy to apply.

A series of recent events illustrates this impact. Beyond the Fillet, a sustainable seafood masterclass run by chefs Stevie McCarry and Danny Millar, equipped hospitality teams and students with practical techniques for using whole fish, reducing waste and building closer links with local suppliers. A North Coast Learning Journey, delivered with Food NI and Taste Causeway, immersed members in producer visits—including Broughgammon Farm, Fidela Coffee and The Lamb Van—highlighting the power of cluster working and collaboration.

Other sessions have explored major strategic themes: a Future of Food event with Anna Haugh examined Belfast’s ambitions as a modern food city, while a sustainability workshop led by Tina O’Dwyer focused on waste reduction, smarter sourcing and resilience. Technical skills have also been a focus, including a Nose-to-Tail butchery session with Niall McKenna and Danny Millar, and Mixology Matters with Emily Doherty and Jack Weir, which

showcased cocktails built entirely around local ingredients. Across the programme, big ideas are consistently translated into realworld techniques that teams can immediately implement.

Looking ahead, Belfast Flavours is preparing a flagship industry gathering at ICC Belfast early next year, bringing chefs, producers, hoteliers and buyers together to explore the city’s future through the lens of innovation and local provenance.

Membership is open to locally owned hospitality businesses within the council area, with associate options for producers outside Belfast and opportunities for students. With support from DAERA’s NI Regional Food Programme, events remain free, ensuring high impact and broad accessibility.

NOT IF BUT WHEN

THE GROWING RISKS PRESENTED BY CYBER SECURITY AND DATA BREACHES

Cyber security and data breach incidents are on a sharp upward trajectory, affecting organisations across industries in Northern Ireland and beyond.

With the rise in incidents, hotels should consider cyber risk not as a question of “if”, but “when”. Even short periods of system downtime can lead to significant revenue loss and reputational damage, especially during peak tourism periods.

The evolving threat landscape

Research has revealed that approximately one in six businesses in Northern Ireland has been a victim of a cyber-attack with 15 per cent of businesses admitting that they don’t have a plan of action in place should they experience one.

With hotels storing vast amounts of guest information - including payment details, booking histories and identification data - and many hotels relying on interconnected systems such as property management systems, point of sale, digital door locks and third-party booking platforms, a single weak link can compromise operations overnight.

The proactive shift

The growing impact of data breaches has pushed businesses to think differently about continuity planning and prevention. A reactive approach is no longer enough; resilience now means embedding cyber awareness across the whole organisation.

That shift has seen a move towards integrated solutions which combine legal, technical and communications expertise. Rather than separate teams responding in silos, businesses are looking for ways to prepare in advance and ensure they can move quickly and cohesively if the worst happens. One example of this trend is BreachReddi - a collaborative initiative developed by Foot Anstey alongside cyber and crisis communication specialists. It reflects the kind of multi-disciplinary thinking many organisations are now adopting, recognising that effective response is as much about communication and compliance as it is about technology.

By conducting internal and supplychain audits, firms can better understand where vulnerabilities lie, strengthen safeguards for sensitive data and ensure compliance with regulatory frameworks. Importantly, those that make resilience a boardlevel priority - rather than an abstract IT issue - are better placed to protect both reputation and consumer trust.

The hotel sector’s dependence on third-party service providersfrom online travel agents (OTAs) to payment processors - means that effective cyber risk management must extend beyond the hotel’s own systems to its entire digital ecosystem.

Act now

The impact of data and cyber security incidents on businesses’ operations and profits brings into

sharp focus the importance of business continuity planning to navigate and minimise the fall-out of breach events. However, a proactive approach is most notably defined by investment in operational resilience with the objective of preventing the worst-case scenario materialising in the first place.

For the hotel industry, which relies heavily on consumer trust and seamless service delivery, even a small breach can quickly escalate into booking cancellations, loss of confidence, regulatory scrutiny and reputational damage that may take years to rebuild.

This makes it more important than ever for hotels to put robust incident response and continuity plans in place now, rather than waiting until a breach forces action. Those that invest early in preparedness will be far better positioned to protect guests, reassure partners and maintain operations in the face of inevitable threats.

Philip McBride (philip.mcbride@ mckees-law.com) is a partner at commercial law firm Foot Anstey McKees (www.mckees-law.com)

PHILIP MCBRIDE

Foot Anstey McKees

FEdERATION TRAINING COURSES

JANUARY/FEBRUARY 2026

PROFESSIONAL HOUSEKEEPING MANAGEMENT

DoubleTree Belfast City Ten Square 13th and 14th January 2026

STEP UP PROGRAMME

Europa Hotel 28th January 2026

PROFESSIONAL RECEPTIONIST TRAINING

Maldron Hotel Belfast City 5th & 24th February 2026

White Horse Hotel 25th February 2026

See nihf.co.uk for details.

Other training to be confirmed.