Employer Handbook by Rewards Training Recruitment Consultancy

Second Edition

Rewards Training Recruitment Consultancy

Employer Handbook

Welcome to our employer handbook. We value our relationship with you and would like to extend you a warm welcome to our organisation and to take a few moments to explain our values.

Section 1

Welcome & Introduction

You are our business. We understand you are unique therefore it is important for us to listen closely to your needs and deliver training solutions that enable you to meet the demands of modern business.

Our strength is our staff who are strongly committed to the vision of delivering quality training experiences to our customers. Keen listening skills enable us to be innovative, dynamic and flexible in our approach.

Since 1989 within the people development sector we have touched the lives of many and passionately believe that through training people become confident to embrace change and therefore businesses succeed.

Together, let us help you to succeed.

Rewards Training Recruitment Consultancy

Established in 1989 Rewards has helped well over 5000 people achieve nationally recognised qualifications which have helped them to improve their prospects, not just at work but by developing skills needed for improved opportunities in all aspects of life. We pride ourselves in the professional way in which we deliver the highest quality of information, advice and guidance to individuals and businesses to ensure people can make informed choices about their development and the most of training opportunities on offer.

Rewards are able to access funding for a diverse range of qualifications from Apprenticeships to adult skills, all designed to improve the chances individuals and businesses have to succeed in a modern fast moving business environment.

Marion Ward CEO Rewards Training Recruitment Consultancy 2

We look forward to meeting you and we assure you of our very best attention at all times.

Section 2

Mission & Values

P - Purpose & Shared Values

E - Empowerment

R - Responsibility & Relationships

Our Mission

“Rewards Training Recruitment Consultancy Ltd aims to be the leading organisation in training and personal development.

We will do this by exceeding the expectations of our clients with the provision of a quality-accredited service.

We are committed to enriching the skills and knowledge of individuals, businesses and our own staff in an ever-changing environment.”

Our Values

F - Flexibility & Fun

O - Optimal Performance

R - Recognition

M - Motivation & Morale

Rewards is a family run company with ethics and ethos high on the agenda. The directors are fully committed to developing the careers of all those who work with us to make our organisation the success it has become.

We believe that to succeed in a modern business environment it is vital all our team members PERFORM with pride.

All our team members are fully committed to these values and they are the thread that pulls us all together as a team to help you and your staff.

Rewards are proud to hold the investors in people accreditation, recognition for the investment we continue to make in training our staff to the very highest level.

By working to the highest internationally recognised standards we can help ensure you get the very best support.

Section 3

Accreditations

Institute of Leadership & Management

The Institute of Leadership & Management is the UK’s largest awarding body for leadership and management qualifications. Rewards are accredited to offer a suite of qualifications that will help you to improve the way your business is managed. We are proud to be working with a number of large and small businesses to deliver training that makes a real difference to the bottom line.

Quality Assured Training

Rewards are proud to work alongside a number of internationally recognised awarding bodies and accrediting authorities.

You can be assured the training you and your colleagues receive is of the very highest standard and fully accredited by these well known organisations.

Matrix

Rewards achieved reaccreditation of this national award in recognition of the excellent work we do providing information, advice and guidance to our clients. The award is accredited by the department of Business, Innovation and Skills and is a vital part of our Apprenticeship delivery scheme.

Education Development International

One of the world’s leading awarding and accrediting body, EDI offer a suite of high quality training and assessment courses in partnership with Rewards. By working together with you we will be able to build qualifications tailored to your business and fully recognised and accredited.

Section 4

Testimonials

Valued feedback from our clients

“I have worked with Christine Skinner [Rewards Trainer] on quite a few occasions. Firstly on an NVQ in Management for myself and then further training for my team. I love her training style; she definitely changes her style to suit the student. ...Her experiences have led her to be full of knowledge and understanding of situations within the work place and how you as a student can deal with them. Everyone in my team that has worked with Christine has enjoyed their time together and I am pleased to say a 100% pass rate”.

"We have been working with Linda Powell [Rewards Director of Work Based Learning] for a number of years. The training and support that they offer is second to none. The people undertaking learning have been fully supported throughout by experienced tutors who have worked at times and at a pace to suit the individual and the business. I have no hesitation in recommending Linda and her team”. Paul Coley, Group Personnel and Development Manager, Elite Hotels.

Cale Sinfield, Customer Services & Marketing Manager, Plastica Ltd

Rewards Academy

Our academy is available to young people taking their first steps into the world of work. By working with young people and employers across the region we can help source the people your business needs to grow, develop and succeed.

Section 1

The Academy

Rewards Academy

We are passionate about the development of young people, Rewards has provided Apprenticeship training to over 500 school leavers and young adults over the past ten years. By working closely with employers across the region we have helped people take their first steps in the world of work and assure their future by building essential and sustainable skills that will benefit them throughout their careers.

How it Works

The Rewards Apprenticeship Academy is all about training and guiding young people through an important journey into work. The Academy is designed with young people in mind in order to provide knowledge, training and confidence needed to flourish within a business administration or customer service environment.

The Academy is designed to bridge the gap between school and college to help businesses recruit the right people who benefit from up front training and a comprehensive induction to the world of work. When our Academy students are ready we work with employers to provide work opportunities and ensure that the young person is fully supported at work by continuing to complete an Apprenticeship programme, the national scheme designed to help you improve the skills and knowledge of your staff.

Section 2

Working with Young Apprentices

Flexibility

Our Academy is designed to be flexible around your needs, there are two distinct options for you to take advantage.

Train at work

Academy Benefits

Free recruitment

Tap into the potential & enthusiasm of young people

Pay lower wage contributions to apprentices

Try before you buy

Fully funded training for your apprentices

Mentor & training support on site

Apprentices will become a valuable asset to your organisation

Our expert trainers and assessors run regular training sessions for groups of young apprentices already employed by your organisation. Training can be organised around business demands and is fully funded through the Apprenticeship progamme.

Train with us

Regular groups of young people start our academy training sessions before gaining employment, typically attendance is two days per week at our centre in Mid Sussex. Whilst learning with us we broker work experience, interviews and employment with organisations just like yours.

Section 3

Get Involved with the Project

How to Benefit from Rewards Academy Contact our team to arrange a visit from one of our expert advisors. Our Academy team is led by our Commercial Director Tracey Robertson: Tracey is passionate about helping young people to gain work experience and sustainable employment and has 10 years experience working with a diverse range of businesses to help them recruit the right staff and arrange training that helps individuals and businesses alike.

Tracey can be contacted at our Haywards Heath Office 01444 413745 tracey.robertson@rewardstraining.co.uk

www.rewardstraining.co.uk

Testimonials “I recently recruited an Apprentice, with the help of the Rewards Academy programme. I have no regrets as she has exceeded all my expectations and I see a long term future for her within our company. I was delighted Rewards selected an apprentice who fits perfectly within our organisation and provide her with quality training. I would have no hesitation in using Rewards to recruit and train further apprentices in the future”.

Mike Oliver, Principal, Mike Oliver Associates

Apprenticeships

Our flagship training programme, Apprenticeships are the best opportunity for people of all ages to access training and gain recognised & valued qualifications to help their career and employer.

Section 1

Apprenticeships an Introduction

Apprenticeships

1. Consultancy

2. Guide to Apprenticeships

3. Management

4. Customer Service

5. Business Administration

6. Hospitality

Rewards looks to work in partnership with your business to ensure the training you need fits with your business plans and produces the right end result. We will be able to access funding for some of the qualifications on offer in this section. Typically courses that form part of an Apprenticeship for young persons aged between 16 & 24 attract full or part funding. Your Rewards business manager will be able to give you guidance on what funding is available and how it can be used to develop your workforce.

Consultancy

Our offer to you is very simple. Your business automatically qualifies for free consultation to help you decide what training programmes are right for you and your colleagues. Your expert advisors are able to help you draw up a training plan that helps you develop your business and take advantage of any funding your orgainsation might be entitled.

7. Health & Social Care

Section 2

Guide to Apprenticeships

What is an Apprenticeship?

Apprenticeships are a nationally recognised programme of training and development, usually involving a job, a trainee and a training provider or co-ordinator. Your responsibility as an employer is to ensure that your apprentice has a contract of employment which complies with statutory minimum guidelines for pay, terms, conditions and entitlements (check the glossary for current national guidelines), an opportunity to develop and train by working alongside experienced staff and a commitment to work with Rewards to ensure that your apprentice has the right amount of access to a professional trainer and assessor to ensure that they can complete their learning and achieve their Apprenticeship qualification.

Apprenticeships often attract funding from the department for Business, Innovation and Skills through the Skills Funding Agency. Our advisors will ensure any funding to which your business is entitled is co-ordinated and used to fund the support we provide you and your apprentice.

How to Build an Apprenticeship Programme

Apprenticeships will typically consist of 4 distinctive parts all designed to complement each other and ensure those who successfully complete them achieve a broad understanding of their job role and the sector in which they have chosen to work. Competence Based Qualification

Achieved by building a portfolio of evidence to prove that training has turned into consistent performance at work to a national standard. Knowledge Based Qualification

Achieved by passing a number of exams to demonstrate knowledge of the sector, job role and specific technical points. Functional Skills

Essential skills in the use of English language, maths and ICT where appropriate. Achieved by passing a series of national exams. Employment Rights and Responsibilities

A project designed to ensure your apprentice has a full understanding of the sector in which you work and the responsibilities they have whilst working for you.

Section 3

Management

planning and implementing change, leading managing programmes of complimentary projects.

teams

and

This Apprenticeship scheme can be applied across a broad range of sectors and job roles. Good managers are essential to the success of any business, so the skills gained on this Apprenticeship are transferable and valuable.

For more information about Management Apprenticeships contact our Commercial Director Paul Williams.

01444 413745 paul.williams@rewardstraining.co.uk

www.rewardstraining.co.uk The Intermediate Level Management Apprenticeship involves supporting organisational objectives through a wide range of functions, including: monitoring work, giving feedback, briefing teams, supporting team members, resolving problems, procuring supplies, project management and delivering and improving customer service. The Advanced Level Management Apprenticeship will develop skills to include planning, allocating and monitoring the work of a team, supporting team members, managing conflict, resolving problems, project management, agreeing budgets and managing customer service. Finally, progress to the top by achieving a Higher Apprenticeship in Management. At this level you will be informing strategic decision making, managing budgets,

Section 4

Customer Service

This Apprenticeship teaches the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. M ost customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation, however the list is ever growing and an increasing number of businesses are seeking improved standards of customer service.

For more information customer about Customer service Apprenticeships contact our Commercial Director Paul Williams

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better. A customer service apprentice will probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases making sure customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

01444 413745 paul.williams@rewardstraining.co.uk www.rewardstraining.co.uk

Section 5

Business Administration

The term ‘administration’ covers roles that involve organizing resources, including, executive assistants, people and secretaries, administration assistants, data entry clerks and office juniors.

This Apprenticeship is about playing an important support role within a business or organisation.

Administrators handle the day-to-day tasks in an office and make sure things run smoothly – 97% of employers say that effective administration is essential to their business, so they do a crucial job.

For more information customer about Business Administration Apprenticeships contact our Commercial Director Paul Williams.

01444 413745 paul.williams@rewardstraining.co.uk www.rewardstraining.co.uk

Section 6

Hospitality

An Apprentice interested in cookery could either train as a chef in a restaurant, or learn how to cook on a large scale for institutions like the NHS or armed forces. There are specialist pathways to cover all kinds of fare, including Bangladeshi, Thai, Chinese, and Indian.

This Apprenticeship covers a range of occupations within hospitality and catering, one of the largest industries in the country. Hospitality and catering covers work in restaurants, hotels and holiday accommodation, cafés, pubs, and contract caterers – it also supplies other industries with food and drink. Schools, colleges, hospitals and large businesses nearly always have canteens and catering staff too.

Apprentices more interested in the hospitality side of the sector could work in a hotel reception area; learn to run a B&B or youth hostel; or keep a hotel crisp and clean.

Successful completion of the Advanced Level Apprenticeship could lead to management or supervisory roles.

For more information about Hospitality Apprenticeships contact our Commercial Director Paul Williams

To reflect the many career options on offer, this Apprenticeship has several pathways, in working ‘front of house’, training waiting staff and how to serve customers, or training in drinks service – one of the fastest growing sub-sectors.

01444 413745 paul.willliams@rewardstraining.co.uk www.rewardstraining.co.uk

Section 7

Health & Social Care

Completion of the Advanced Apprenticeship can lead to Higher Education in subjects like nursing or midwifery and operating department practitioner roles in the care sector or management roles in care homes. The main difference between the Intermediate Level and Advanced Level Apprenticeships is the level of responsibility the person holds and the role at which they work.

This Apprenticeship covers a wide range of job roles on two pathways: the adult social care pathway and the health care pathway. This could mean working in the NHS, the private sector, local authorities or in the voluntary sectors. Social care is about helping people with a particular need, such as the disabled, the elderly or people with learning disabilities. This type of care usually takes place in the home or in care homes or out in the community, and can include anything from helping people get dressed to transporting them to and from a residential home or taking them shopping. As an apprentice in Social Care, could be a personal care assistant helping someone in their everyday life.

On the Health Care pathway, an Apprentice could work in hospitals, the community, hospices or private clinics as a healthcare support worker or a healthcare assistant. Supporting doctors or nurses or helping patients in hospital wards or their homes – serving food, making and changing beds and so on.

For more information customer about Health & Social Care Apprenticeships contact our Commercial Director Paul Williams. 01444 413745 paul.williams@rewardstraining.co.uk www.rewardstraining.co.uk

Adult Education

At the heart of every successful relationship, whether it is business or personal, core skills in English, communication, maths and increasingly the use of modern ICT, Rewards package of adult learning courses are accessible by both businesses and individuals

Section 1

Adult Skills

How we can help you?

Introduction

1. Learndirect

2. Business English

Our team of trainers can help if your business is needing help to improve literacy or numeracy skills, or to sharpen up computer skills.

3. Business Numeracy & IT

4. ESOL

Section 2

Learndirect

Adult Learning

Contact our Learndirect Manager Paul Turk. 01444 413745 paul.turk@rewardstrainin.co.uk www.rewardstraining.co.uk

We have courses and qualifications in the following areas: Maths & English Information Technology (IT) and Computers

Life & Personal Skills Business & Administration

Team Leading Management Health & Social Care

Customer Service

Business Information Technology

Section 3

Business English and Literacy

Typically funding can be sourced to help qualifying adults (England only) to achieve a nationally recognised certificate in literacy. Our syllabus can be tailored to suit specific business needs and focus on important issues including letter writing, spelling and grammar, composing emails and proofing.

Working with our expert qualified teachers and trainers can help your organisation improve the ability to communicate effectively, accurately and consistently.

Take a positive step to empower your team and your business by contacting our Skills for Life Manager Aimi Driver.

01444 413745 aimi.driver@rewardstraining.co.uk

www.rewardstraining.co.uk

With increasing reliance on email communication in business and the growing use of instant communications through social networking it is vital for organisations to ensure that staff given responsibility for communication both internally and externally have the skills necessary to make your business stand out from the crowd.

More and more organisations are taking a proactive approach to help improve levels of literacy at work. Working with Rewards’ Adult Skills team, is the most effective way for businesses to identify strengths and weaknesses and work with us to arrange teaching and learning resources to help staff achieve nationally recognised standards. 21

Section 4

Numeracy & ICT Skills

Numeracy

We have a range of courses that will build confidence with numbers and help learners gain a qualification. All of our courses lead to a nationally recognised qualification, which is similar to a GCSE, making it a great way to show your staff that you are keen for them to develop key life skills whilst promoting efficiency and better performance at work.

ICT Skills

Do your staff have the right skills to perform their duties efficiently and professionally? Are they aware of how Information Technology can make their lives more productive and accurate? Rewards offer a variety of courses aimed at upskilling your employees’ ICT, numeracy skills. Most of these can lead to a nationally recognised Qualification, including up to degree level. Ask us to come along and carry out a FREE Initial Assessment of your employee’s needs to help them carry out their roles more effectively Also some of these courses are eligible for Government funding so don’t delay, ask us TODAY.

Take a positive step to empower your team and your business by contacting our Skills for Life Manager Aimi Driver. 01444 413745 aimi.driver@rewardstraining.co.uk www.rewardstraining.co.uk

Section 5

ESOL

Our ESOL courses will help develop skills in reading, writing, speaking and listening. Learners gain the skills in order to be more successful at work, home and as a UK citizen. Developing staff to speak English at a better level is becoming an increasing necessity for many businesses. You may need to sharpen your customer service or ensure that your distribution centre is running efficiently. Diverse teams lead to a better working environment but only if the language is right.

Becoming better at English within working life can mean an increase in confidence and self-esteem to take on new roles at work and at home. Communication skills will improve and this in turn will make for more productive relationships and a better understanding between colleagues. Business’s engaging with Rewards ESOL programmes typically point to a reduction in customer complaints and costs involved with training a diverse workforce.

Contact our Skills Manager Aimi Driver for more details and see how Rewards can help you and your business. 01444 413745

aimi.driver@rewardstraining.co.uk

www.rewardstraining.co.uk

Training Courses

A comprehensive range of training courses designed to help your business with everything from the basics such as first aid through to business improvement and management programmes.

Section 1

Introduction

Practical training

Our team of experienced, expert trainers are able to provide training to the high standards you would expect from Rewards. By working with you and your business our team can find the best fit for the practical training your team needs to make a difference to the way in which your business is managed.

Rewards Short Course Training

1. Management

2. Health & Safety

3. Food Safety & Hygiene

4. Hospitality & Licensing

From half day courses to online learning, from the training room to the boardroom Rewards has a proven track record in providing effective courses that make an immediate impact on service and productivity.

Making a difference Just a small investment made in the development of your team can make all the difference, by empowering your team to deliver confident customer service, an effective management meeting or make the right safety decision your business will benefit everyday.

Section 2

Management

Making the right decision at the right time and in the right way is vital to any organisations ongoing success. Your managers need support and development to realise their potential.

Some of our popular courses

Team Leading Management Embracing Change Effective Man Management Conflict Management Leadership

Our courses cover important aspects of leadership from basic communications to team leading, planning and getting the most from financial resources. Rewards’ team of management trainers are all experienced senior and executive managers with many years experience. Working with Rewards will help define your own management strategy, develop your staff and help everyone in your organisation become more effective leaders.

Styles

All businesses need some help and guidance from time to time. Our management team can provide you with an appraisal of your current management strategy and its’ effectiveness, by working with you we can find the most appropriate way to help existing managers become more effective and help new managers in your organisation introduce changes that will benefit your business.

Planning & Goal Setting

HR & Safe Employment

01444 413745 paul.williams@rewardstraining.co.uk www.rewardstraining.co.uk

Section 3

Health & Safety

Effective training

Over 200 people are killed each year in accidents at work and over one million people are injured. Over two million suffer illnesses caused by, or made worse by, their work. Preventing accidents and ill health caused by work is a key priority for everyone. As the owner or manager of a business you know that competent employees are a valuable resource.

Providing health and safety information and training helps you ensure your employees are not injured or made ill by the work they do, and to develop a positive health and safety culture, where safe and healthy working becomes second nature to everyone.

Find out how you could manage health and safety more effectively and meet your legal duty to protect the health and safety of your employees. Contributing to helping your employees become competent in protection of health and safety, can help your business avoid the distress that accidents and ill health cause and avoid the financial costs of accidents and occupational ill health. Don’t forget that your insurance doesn’t cover all these costs. Damaged products, lost production and demotivated staff can all result.

The law requires that you provide whatever information, instruction and training is needed to ensure, so far as is reasonably practicable, the health and safety of your employees.

Level 2 Award in Health & Safety at Work

Level 3 Award in Supervising Health & Safety

Level 4 Award in the Management of Health & Safety

Emergency First Aid at Work

Section 4

Food Safety & Hygiene

Recent Surveys by both local government and financial organistions show a direct link between the investment a company makes in robust food safety and hygiene procedures and the satisfaction of their customers. The message is a simple one, keep it clean, keep it hygienic and give customers the very best impression of your food business.

Level 2 Award in Food Safety

This award is mandatory for all food handlers and potential food handlers. Local Authority inspectors look to this qualification to set the minimum standards for food businesses of all kinds. Our course is designed to give a good grounding in the essential need for improved hygiene in catering and providing practical solutions as well as the knowledge needed to pass the assessment. Level 3 Award in Food Safety Supervision

A course developed with your middle managers and supervisors in mind. Those with day to day practical supervision responsibilities for food handlers are required to have a higher level of knowledge and a good grounding in the monitoring of HACCP based food safety management systems. This three day course is concluded with a robust multiple choice assessment

Level 4 Award in Food Safety Management

Rewards range of food safety courses are designed to give the best support for you to run a safe and compliant food business, our expert trainers have many years experience in the management and practical application of HACCP systems and are on hand to give the best possible advice.

For those with the responsibility of devising, introducing and maintaining food safety management systems this course is a vital qualification that is based on a wide syllabus covering all the legal aspects of food safety management. Assessment is via a written assessment and examination. Food Safety Consultation

Contact our hospitality team for a free evaluation visit to determine the most effective training and food safety management system for your business.

Section 5

Hospitality & Licensing

From a first impression that lasts to the best in food preparation and cooking, from the finest restaurant service to the most robust statutory training schedule the most successful hospitality companies will have considered all the angles and only the best will do to ensure your customers return

Don’t leave it to chance with Rewards short courses and bespoke training programmes designed to help you improve your team’s ability to offer the best possible service.

Customer Service

Our bite size workshops are designed to give your staff everything from the basics in accurate and timely service through to exceeding expectation

and going that extra mile to ensure your customers come back again and again. This course is available as a custom built session or series of sessions to help you up your game in a tough market place. Welcome Host

A certificated version of our popular customer service course. The course is run over a full day with an accredited City & Guilds certificate available for those who successfully complete an assessment. National Award for Personal Licence Holders

This popular course is a mandatory requirement for those seeking a personal licence from a Local Authority in order to sell or authorize the sale of alcohol in licensed premises. The course is available as a one day session or as an online study package. Responsible Alcohol Sales

A mandatory course for those selling or serving alcohol in high risk licensed premises where staff may encounter the threat from underage customers or the threat of crime, conflict or drugs activity. This half day course is endorsed by the association of Local Authorities (LACORS) National Award for Designated Premises Supervisors

By popular demand Rewards offer this informative course designed to increase knowledge of a broad range of legislation and statutory requirements by those with the responsibility of managing licensed premises

Call 01444 413745 to book your course. 29

About

To help us understand your business and deliver effective training and coordination for your apprentices we need to capture some information about your organisation and make a risk assessment to satisfy our statutory requirements.

Your Organisation

Your Full Company Name

Parent Company Name (if applicable)

Delivery Location Address

Invoice Address (if different)

Main Contact

Finance Contact

Main Contact Telephone Number

Finance Contact Telephone Number

Main Contact email

Finance Contact email

Organisation Details

Description of Organisations’ Products and Services

VAT Reg. No.

Allow Marketing

Number of Employees

Annual Turnover

Accreditations Held

ISO 9001

IIP

MATRIX

Other

Financial Year End

Years in Business

Company Reg. No.

Referral Source

Organisational Needs Analysis

Please complete as much detail as possible

Business Vision and Goals

Markets, Products & Services

Structure of the Organisaton

Do you have any Current Vacancies (can Rewards help with recruitment)

Organisational Needs Analysis

Please complete as much detail as possible

Current and Future Business Plans

Action Plan

Section 1

Apprenticeship Agreement

By employing an Apprentice, you will have given a young person an opportunity to start work in your industry and learn a trade from the experts you already employ with guidance from Rewards expert trainers and assessors.

What an Apprentice can do for your business

Improve productivity: Because Apprentices will be receiving training at work throughout their programme they can have an immediate impact on your business. By learning ‘on the job’ they will quickly gain experience and confidence to complete more and more complex tasks

for you, freeing up other more experienced staff to help develop your business.

Motivate your staff: Apprenticeships are available to new and current employees of all ages. Giving an individual the opportunity to train in the workplace increases their motivation to succeed and makes them feel more valued.

Relevant training: Apprentices receive training that is relevant to your industry and to their job role providing direct support to help you train your staff.

Find you new employees: through our Academy programme we can help you find new employees, cut your recruitment costs and help screen suitable staff for your business.

This section is designed to give you a brief overview on how the Apprentice scheme will work for you and what you can expect from Rewards.

What is an Apprenticeship

our online resources. Assessment is via a series of formal exams.

Apprenticeships are primarily carried out at your workplace. Your Apprentice will spend time at work under your supervision. Your Apprentice will receive regular support from Rewards Trainers, mentors and assessors and have access to online training resources 24/7.

There are four key elements to an Apprenticeship:

Competence Based Qualification

By building a portfolio of evidence, your Apprentice will be able to complete a level 2 Intermediate, Level 3 Advanced or level 5 Higher qualification. This element forms the bulk of the work needed to complete the programme and is formally assessed as soon as your Apprentice has received the necessary training and you are satisfied with their level of competence. Your Apprentice will be required to complete a variety of projects and assignments as well as being visually and orally assessed for their competence.

Knowledge Based Qualification

Your Apprentice will study a full syllabus of knowledge about their job role and sector. Training will be co-ordinated by our team of trainers with a mix of one to one training and the use of

Functional Skills

Apprentices are required to demonstrate excellent English, maths (and ICT skills where appropriate). Everyone coming onto an Apprenticeship programme with Rewards will take a short series of assessments to determine their current level and put together a learning programme that uses a mix of training and online resources to help improve ability. This part of the course is concluded with a series of formal exams. Functional skills are completed when an Apprentice can prove they have the personal learning and thinking skills required to apply their knowledge and skills at work.

Employment Rights and Responsibilities

An important element of the Apprenticeship which is studied at the beginning of the course. A short assignment is designed to give your Apprentice an induction to the sector you work in and to confirm knowledge of important employment responsibilities.

Only by achieving all four of these elements can an Apprentice apply for their final certificate and apply for the next level of training.

The Lifecycle of an Apprentice

of the Apprenticeship programme and we will regularly review the progress of your Apprentices with you using this plan.

We will support you and your Apprentice during the programme. On average an Apprenticeship takes between 12-15 months to achieve with each course lasting for a minimum of 12 months to ensure that each Apprentice gains the necessary competence in their job role before completing their qualifications.

There are a number of ways in which you as an Apprenticeship employer will become involved directly with the programme.

Safety

Regular Visits

Your Apprentice will be assigned to an expert trainer and assessor who will be responsible for visiting your Apprentice on a regular basis usually every 2 - 4 weeks depending on the nature of the programme and level and experience of the Apprentice. Progress will be checked at each visit and we will seek your input and feedback as part of these visits. Progress reviews will be completed and you will be asked to review and sign these.

Quality Control

Firstly we will need to check that your employees are fully protected and working in a safe working environment. We will complete the check in this brochure with you to ensure all parties are working in line with our statutory requirements

Individual Learning Plans

At each stage of the training and assessment process the quality of the service you and your Apprentice receives will be checked. Our internal Quality Manager will be responsible for delivery of the best quality of training whom you will meet as part of the programme.

Our trainer will be drawing up an individual learning plan with you and each Apprentice you employ. This will detail all the components of the programme and include details on how and when training and assessment will be delivered. It is a vital part

Support for You

Quality Control

Your continued business success is the most important thing for us. We will endevour to provide the highest quality of training for you and your team and make regular contact with you to check the suitability of our services to you.

The quality of our delivery is something that we pride ourselves on. We have a department dedicated to the continuous improvement of the training and assessment services we provide.

Account Management

You will be assigned an account manager who will be responsible for communicating with you and ensuring our service is right for you. Your account manager will send you regular updates on the progress of your Apprentices and keep you up to date with our products and services.

If you are unsure of the name of your Account Manager or would like to give feedback about their relationship with you please do not hesitate to contact our CEO Marion Ward.

As part of the Apprenticeship programme you and your Apprentice will receive visits from our quality manager who will make checks on each and every training course we deliver.

We will ask for your formal feedback at appropriate intervals during our relationship with you and if you would like to feedback to us at anytime about the quality of the training we are delivering please do not hesitate to contact our Director of Work Based Learning Linda Powell. linda.powell@rewardstraining.co.uk

marion.ward@rewardstraining.co.uk

01444 413745

What you can expect from our training team

Training: We will provide relevant, high quality training for your Apprentice. Every attempt will be made to ensure its relevance to your day to day business activities.

Support: We will provide support for you and your Apprentice for the duration of the programme and ensure that suitable progression routes are discussed at the conclusion of the scheme.

Registration: We will arrange and pay for necessary registrations with relevant awarding bodies and ensure exam and assessment materials are available for your Apprentice.

Exam dates: We will inform you in advance of the dates of any exams your Apprentice needs to complete. We will work closely with you to ensure there is minimal disruption to your business and in most cases exams can be delivered at your workplace.

Attendance: We will arrange dates with you and your Apprentice to visit, if your Apprentice cancels any visits we will inform you as soon as possible. If for any reason our trainer is unable to keep an appointment we will contact you as soon as we can to re-arrange.

What we expect of you

Learning plan: Your Apprentice’s trainer will arrange an appointment to draw up a plan of action to take into account all elements of the Apprenticeship programme. This will be done at the beginning and we will need your input or that of your Apprentice’s direct line manger.

On the job training: You and your Apprentice’s line manager will be responsible for arranging with your Rewards trainer, all the necessary induction and training your Apprentice will need to complete the competence element of the programme. You will need to make a commitment to your Apprentice to allow them to gain experience in a wide range of job tasks to allow them to build confidence and achieve the necessary elements of the qualification.

Commitment: Your encouragement and support for your Apprentice will be vital in order to get the most out of the programme of learning. We will make a check that a full induction has been completed and help you to plan development for each individual.

Attendance: We will need to make regular visits to your Apprentice to help them complete the programme. Some of these visits will be arranged for your Rewards trainer to assess an Apprentice whilst they are working and some will be to undertake off job training or exams. It is your responsibility to arrange necessary cover for your Apprentice to attend these sessions.

Contract of employment: All Apprentices enjoy the same contractural benefits as others in your organisation. Each Apprentice must have a contract of employment.

National Minimum Wage: Young Apprentices can be paid at a lower NMW, please see the rates set out in the glossary.

Holidays: All Apprentices are entitled to holiday as per your standard terms and conditions of employment.

Reviews: To help us review the progress of each Apprentice you employ we will seek your feedback at regular review visits, typically these are carried out once every four weeks, your Rewards trainer will seek your views during regular visits.

Health & Safety: We require a safe working environment for all Apprentices and our staff whilst we are on site with you. Please ensure your risk assessments are up to date and assessments cover the risks posed by working with young people if necessary.

We have provided an Apprenticeship agreement as part of the application pack. Each Apprentice is required to complete, please read it carefully before you sign it.

Health & Safety

Health & Safety is at the heart of the Apprenticeship programme. it is important to everyone that each Apprentice feels safe and protected from risk whilst working and learning.

Location Address

Employer representative completing this assessment

To ensure every Apprentice is working and learning in a safe environment, we give all Apprentices an induction which covers Health & Safety and ask you to complete this questionnaire with your Rewards representative.

Rewards representative completing this assessment

Your Business Sector

Date of assessment

Catering/Hospital (Kitchen)

High

Engineering/Mechanical/Electrical

High

Catering/Hospitality (Non kitchen)

Medium

Active Leisure & Learning

Medium

Retail/Trade/Sales

Low

Administration/Office/Reception

Low

Health/Care

High

Transport/Logistics

Other - Please Specify

High

Date this assessment was agreed

Risk Level

Tick

Insurance

Type of insurance held (Please circle)

Insurance company name

Public Liability

Employer Liability

Combined Liability

Policy number

Expiry date

Number of Employees

Number of Learners

Other insurance held (including motor

Health & Safety

Working Conditions

Are working conditions to a satisfactory standard

Generally clean and tidy

Walkways clear

Any hazards identified during the visit

Comments

Fire Precautions

Have there been any recent fire drills

Have the fire extinguishers been serviced

Comments

Has the fire detection system been tested

Give date

Is there a fire detection system

Comments

Has the emergency lighting system been tested

Give date

Is there an emergency lighting system

Has the fire alarm system been tested

Give date

Are escape doors unobstructed and unlocked

Give date

Comments

Give date

Accident Procedures

Have there been any work related accidents recently

Is there an accident book in place

Comments

Have there been any RIDDOR incidents recently

Health & Safety

Supervision

Is there adequate supervision in place for all learners

Have all learners received a full H&S induction

Are all learners receiving on-going H&S training

Has H&S induction and training been recorded

Comments

Are all learners appropriately supervised whilst working

Comments

Lone Working

Is there a risk assessment to cover lone working

Have appropriate controls been put into place

Comments

Machinery & Equipment

Is all machinery correctly guarded

Are there any machines at work identified as dangerous under the H&S Act

If applicable have portable electrical appliances been tested

Comments

Is all machinery checked and maintained on a regular basis

Comments

Are training and/or prohibition records up to date

Health & Safety

Health & Safety Policy

Does your organisation have a formal written Health & Safety Policy

Do you have on display a copy of the HSE Health & Safety law poster and is it completed with statutory details

Are statutory safety signs displayed appropriately to

Health & Safety Policy

warn staff of potential hazards

How often is the Health & Safety policy reviewed

Comments

How are changes to safety precautions communicated to staff

Comments

Risk Assessments

Have risk assessments been carried out

Do risk assessments take into account specific needs of

individuals (including: lack of maturity or experience, specific disability, pregnancy, physical capability)

Do risk assessments cover all high risk activities

Comments

Have risk assessments been reviewed recently

Do you have suitably trained appointed first aiders on site

Risk Assessments

First Aid

Do you have suitably stocked and located first aid boxes

Comments

Health & Safety

Manual Handling

Have manual handling tasks beed risk assessed and eliminated where possible

Has manual handling training been been carried out for

Manual Handling

appropriate staff

Comments

Control of Substances Hazardous to Health

Have COSHH risk assessments been carried our and recorded appropriately

Have COSHH risk assessments been communicated to

appropriate staff

Control of Substances Hazardous to Health

Have those affected received appropriate training

Comments

Safeguarding

Does your orgainsation have an equal opportunities

Safeguarding

policy

opportunities

Are there any specific industry related safeguarding issues that need to be addressed before training can commence

Does your organisation require a copy of Rewards equal

Comments

Agreement

Action Plan

Employer Apprenticeship Agreement

Ref.

Action to be completed

Responsi ble Person

Completion Date

Organisation represesentitive signature

Print name

Date

Employer Apprenticeship Agreement

Signed for and on behalf of Rewards Training Recruitment Consultancy Ltd

Date Action

Print name Date

Organisation representitive Signature

Date Action Plan Complete

Signed for

representitive Signature

Completion Date

Signed for Rewards

Dedication

This Guide is dedicated to the young apprentices who have achieved success by working with Rewards and their employer to complete programmes of learning that have helped them to develop their careers and look to a brighter future at work and in their personal life.

By working with Rewards you can help provide opportunities for young people, not just to develop their skills but also to help you develop your business by tapping into the resources that young people can bring to the workplace. We live in a ever changing business environment, by working with young apprentices you can ensure your business will remain stronger for longer.

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Copyright remains the sole property of Rewards Training Recruitment Consultancy Limited. No part of this document may be reproduced without the express written consent of the company. All rights reserved.

Good Luck Team GB at London 2012

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