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Rewards Training Recruitment Consultancy Product Brochure | 01444 413745 |



3 The Academy Find out about our Apprenticeship Academy, Recruitment service and more! 4 Vocational (work-based) qualifications Adult Apprenticeships and Adult Skills training options 6 Business Functional Skills Let us help your employees to maximise their literacy, numeracy and Business English skills 7 Commercial and Bespoke training A wide range of Management and Bespoke training courses, available on or off-site “You are our business. We understand you are unique therefore it is important for us to listen closely to your needs and to deliver training solutions to enable you to meet the demands of modern business. Introduction

Our strength is our staff who are strongly committed to the vision of delivering quality training experiences to our customers. Keen listening skills enable us to be innovative, dynamic and flexible in our approach.

Since 1989, within the people development sector, we have touched the lives of many and passionately believe that through training, people become confident to embrace change and businesses succeed. Together, let us help you to succeed.” Marion Ward, Chief Executive Officer & Andrew Ayres, Managing Director

Funding Rewards is able to access full or partial government funding for a diverse range of qualifications from Apprenticeships to adult skills, all designed to improve the chances individuals and businesses have to succeed in a modern fast-moving business environment.. Your Rewards business manager will be able to give you guidance on what funding is available and how it can be used to develop your workforce. What are these? Our clients are busy people. Use a QR Reader App on your smartphone/tablet/other device to scan these “QR codes” and your Internet browser will direct you to the most relevant page on the Rewards’ website. No searching. Simple, easy and quick.

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Rewards Apprenticeship Academy We are passionate about the development of young people. Rewards has provided Apprenticeship training to thousands of school leavers and adults over the past ten years. By working closely with employers across the region, we have helped people take their first steps in to the world of work and assured their future by building essential and sustainable skills that will benefit them throughout their careers. To supplement our Apprenticeship training we have introduced an Apprenticeship Academy. The Academy is designed with junior employees in mind in order to provide the knowledge and skills necessary to flourish within a Business Administration or Customer Service setting. The Academy benefits the employer by providing the perfect combination of industry training and best practice, whilst the apprentice benefits from up-front training leading to an apprenticeship qualification and builds confidence and skills with their employer throughout the process.

Apprenticeship Recruitment

The Academy

Apprentices attend the Academy for 2 days per week, for the initial 8 weeks of employment before they are fully integrated into the workplace. In addition, each apprentice is allocated a personal trainer who will visit the apprentice in their workplace every 2 to 4 weeks once they have graduated from the Academy and are working full-time. Full funding is available to those aged 16-18 and as the Academy is a rolling programme it can welcome new apprentices at any time during the year!

If you are interested in taking on a new apprentice but do not have the time to undergo the full recruitment process yourself then why not try our free service? Rewards will screen and short-list potential applicants, based upon your specifications and then invite you to interview selected applicants. We will assist with co-ordinating interviews and once you have selected a suitable apprentice we will train the individual through our Academy programme; aiding a smooth transition into your company. If you choose the non-Academy route then a small contribution will be required to use our Recuitment service. Here’s what a recent employer had to say about our Academy and recruitment service: “ ...I recently recruited an apprentice, with the help of the Rewards Academy programme. I have no regrets as she has exceeded all my expectations and I see a long-term future for her within our company... I was delighted that Rewards selected an apprentice that fits perfectly within our organisation and provide her with quality training. I would have no hesitation in using Rewards to recruit and train further apprentices in the future.” Mike Oliver, Principal, Mike Oliver Associates

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Vocational (work-based) Qualifications Our flagship training programme, Apprenticeships are the best opportunity for people of all ages to access training and gain recognised and valued qualifications to help their career and employer. What is an Apprenticeship? Apprenticeships are vocational qualifications completed by employees in the workplace, designed to raise the competency and performance of employees within their job role.

Vocational Qualifications

There are 5 elements that make up an Apprenticeship: an NVQ is the major component, which involves building up a portfolio of evidence of tasks completed in the workplace; a Technical Certificate which provides Industry-specific knowledge to support the NVQ; Functional Skills which cover essential workplace skills in English, Maths and for some Apprenticeships, Information Technology; Employment Rights and Responsibilities which helps new employees to understand their chosen employment sector and complete their induction; and lastly Personal Thinking and Learning Skills (PLTS) covering Creative thinking, Independent enquiry, Reflective Learning, Team working, SelfManagement, and effective Participation.

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Rewards offers a wide range of vocational qualifications, available at both Level 2 (Intermediate) Certificate, Level 3 (Advanced) Diploma and levels 4 and 5 Management qualifications within a number of industry sectors. We will work in partnership with your business to ensure the training you receive fits with your business plans and produces the right end result. Some of our most popular vocational qualifications: • Business Administration (Intermediate and Advanced) • Professional Cookery (Intermediate and Advanced Apprenticeship and Level 2 NVQ Diploma) • Food and Beverage Service (Intermediate) Customer Service (Intermediate and Advanced and Level 3 NVQ Diploma) Advanced Apprenticeship in Health and Social Care (Health Care and Social Care Pathways) Certificate in Introduction to the role of Professional Taxi and Private Hire Driver Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) Team Leading Apprenticeship (Intermediate) Management Apprenticeship (Advanced) ILM (Award and Certificate) in First Line Management Business Functional Skills (English, Maths and Business English)

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What are the benefits to my business? Work Based qualifications ensure your employees have the practical skills and qualifications your business needs now and for the future. The qualifications are split into units allowing you to pick and choose how to specifically tailor the qualification to meet both your business requirements and the employees specific areas of development. Further benefits include: • Allows you to harness new talent and up-skill existing employees • Employees are developed in the skills relevant to your business, allowing you to address any skills gaps • Fully funded for eligible learners (aged 16-18) and subsidised for eligible learners aged 19+ • Leads to more motivated, satisfied workforce with lower staff turnover (according to research by Populus) • Work based qualification – employees learn whilst working, causing minimal disruption • Greater productivity, performance and competitiveness • Ensures your employees are up-to-date with the latest technology & best practice • Qualifications are benchmarked against national performance standards, ensuring quality and results that will benefit both your business and the individual

What our employers say: “I have worked with Christine Skinner [Rewards Trainer] on quite a few occasions. Firstly on an NVQ in Management for myself and then further training for my team. I love her training style; she definitely changes her style to suit the student. ...Her experiences have led her to be full of knowledge and understanding of situations within the work place and how you as a student can deal with them. Everyone in my team that has worked with Christine has enjoyed their time together and I am pleased to say a 100% pass rate...” Cale Sinfield, Customer Services & Marketing Manager, Plastica Ltd

Vocational Qualifications

Our experienced team will carry out a free training needs analysis and work with you to identify the most appropriate training solution for your individual employees. Rewards will work with your business to maximise the funding available through government approved schemes.

What our employers say: “I have been working with Linda Powell, Andrew Ayres & Andrew Davidson for all my NVQ and apprenticeship requirements over the last 6 years. We have developed a terrific relationship which is largely due to their constant professionalism towards me as the employer and my employees the trainees! They all have relevant and up to date industry experience which they ably demonstrate in the passion they convey during the course of training... so that I can get on with running my business. I have absolutely no hesitation in recommending Rewards as trainers to the industry. In my experience they are miles ahead of the competition.” Andrew Crompton, Proprietor, Crompton’s at The Olive Branch, Horsham

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Business Functional Skills English and Maths With increasing reliance on email communication in business and the growing use of instant communications through social networking it is vital for organisations to ensure that staff given responsibility for communication both internally and externally have the skills necessary to make your business stand out from the crowd. More and more organisations are taking a proactive approach to help improve levels of literacy at work. Working with Rewards’ team, is the most effective way for businesses to identify strengths and weaknesses and work with us to arrange teaching and learning resources to help staff achieve nationally recognised standards. What are the benefits? Working with our expert qualified teachers and trainers can help your team improve the ability to communicate effectively, accurately and consistently. Our syllabus can be tailored to suit specific business needs and focus on important issues including letter writing, spelling and grammar, composing emails, proofing, working with fractions decimals and percentages and handling data.

Business Functional Skills

Individuals who attend the Business Functional Skills courses can expect to benefit from increased confidence and self-esteem to take on new roles at work and at home. For the employer, staff gaining new skills, recognised qualifications and improved communication skills leads to better customer relations and fewer complaints. Typically funding can be sourced for qualifying adults. Business English Diverse teams lead to a better working environment but increasingly businesses are finding they need to develop staff to speak English at a better level. This leads to improved communication with colleagues and customers alike, greater understanding and increased productivity. Take a positive step to empower your team and your business by contacting Rewards.

What Ofsted says about Rewards: “Rewards’ partnerships with employers are good. Employers value the professionalism of Rewards training staff and the quality of the training. The training is well matched to learners’ aspirations and employers benefit from a qualified workforce, increased customer satisfaction and opportunities of winning new contracts.” Ofsted Report, July 2012

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Commercial and Bespoke Training Rewards has been a leading provider of corporate training solutions to businesses since 1989. We boast an impressive portfolio of high profile clients and pride ourselves on the partnerships built up with both small and large businesses throughout the UK. From half day courses to online learning, from the training room to the boardroom Rewards has a proven track record in providing effective courses that make an immediate impact on service and productivity. We can offer training both on-site and off-site according to your requirements and can advise on possible external funding and training grants available to your business. Our most popular courses, from a wide range, are listed below, however if there is something bespoke or specific to you  not listed, please  contact us for further details. Institute of Leadership and Management (ILM) qualifications Time Management “No Time to Manage” Business Literacy, Numeracy and ESOL ICT skills (ECDL levels 1,2 and Advanced) Customer Service Excellence Telephone Techniques Effective minute taking Leadership Skills Motivation, Delegation and Empowerment

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Appraisal Skills Communication Skills Report Writing Assertiveness Skills Handling Difficult Customers Negotiation Skills Presentation Skills / Public Speaking Stress Management HR in a day

Licences and certifications As with our commercial training options, our range of licences and certifications is constantly expanding. We are able to offer the following Awards and plan to add several new Awards in 2012. • • • • • •

Level 2, 3 and 4 Award in Health and Safety in the Workplace Level 2 and 3 Award in Food Safety in Catering Level 4 Award in Managing Food Safety in Catering Level 2 Award in Emergency First Aid at Work Level 2 Award for Personal Licence Holders (additional service available for application to local authorities) Customer Service Welcome Host Level 2

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Commercial and Bespoke Training

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Reap the Rewards of Training

(Head Office) Victora Gate, 119-127 South Road, Haywards Heath, West Sussex, RH16 4LR.

| 01444 413745 | | Additional offices in Sussex and Scotland.

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