TABLE OF CONTENTS CHAPTER 1: In trod uction to Operations and Supply Chain Management CHAPTER 2: Quality Management CHAPTER 3: Statistical Process Control CHAPTER 4: Product Design CHAPTER 5: Service Design CHAPTER 6: Processes and Technology CHAPTER 7: Capacity and Facilities Design CHAPTER 8: Human Resources CHAPTER 9: Project Management CHAPTER 10: Supply Chain Management Strategy and Design CHAPTER 11: Global Supply Chain Procurement and Distribution CHAPTER 12: Forecasting CHAPTER 13: Inventory Management CHAPTER 14: Sales and Operations Planning CHAPTER 15: Resource Planning CHAPTER 16: Lean Systems CHAPTER 17: Scheduling
