Matching Candidates to Clients

Just make sure you have a well-managed database so you are prepared to handle requests and keep a track of everything. Many of your employees may also call in sick on Mondays. This is why you need to have contingency plans at hand. Some healthcare agencies have staff that work regular jobs at night and are offered a hourly-fee for standing by for the agency on Mondays.

When it comes to answering the phones, initially, you may be able to handle all the calls. As the frequency of calls increases due to increasing number of clients and employees, you will have to hire additional employee (s) to attend to the calls. Hire people who are aware of the dynamic nature of a staffing agency. Some of the responsibilities that are tied to such a position are as following, regardless of whether you do them yourself or have someone else perform the duty:

• You need to ensure that all the employees are arriving on time to the client’s facility. You might want to make check-up calls each morning to ensure employees have arrived where they are supposed to. The need to make such phone calls is dependent on your relationship with each client. Some clients do not lend themselves to make such calls, while others will call you even if an employee is even a minute late. • New clients should always be called after the completion of a shift to determine the performance of an employee and whether or not the client was satisfied. This is a really good PR technique and shows that you care about the client’s needs. You might find out that the client is not happy with the performance of a particular employee and would be better off with a replacement. • You should get in the habit of calling each of your clients on Friday. Out of sight is out of might in the staffing industry. • Call up your employees the night before their shift to confirm the schedule, the time, and the address where they are to reach. This minimizes any possible miscommunication between both of you. • Call up clients who have not requested a service for quite some time. Let them know that you are here to serve them whenever they need any assistance with staffing. • Send a thank you package to those facilities that are regular clients. This will strengthen your relationship with them. Meanwhile, remind your sales staff to visit both new and existing facilities to remind them of your presence.

Matching the ideal candidate to the specific needs of a client is like playing chess with 100 players where each player has made its own sets of rules. Skills of working closely with people and understanding their needs are a necessity as a part of running a healthcare staffing agency. As you establish a small staffing agency, you will, with time, begin to grasp the individual needs of each of your clients while learning to pair up the right employees with the right clients.