Brian Cormier, VP and Mortgage Sales Manager, 4 Years of Service
“That really puts you in a silo,” he says. “In dealing with peers, customers, and business partners, I’m opening my mind to where these people are coming from.”
“One of the biggest things that struck me from the outset was the leadership from the bank in providing this opportunity. They create the mindset that in our culture, our employees are our greatest asset.”
Heidi Vargas, Cash Management Operations Specialist, 2 Years of Service
By all accounts, Fidelity Bank is getting its money’s worth from the new program.
“It’s met and exceeded our expectations. We’ve already seen growth in the participants’ skills and competence and Those insights, in turn, have helped him in their engagement level, all of which coach the bank’s mortgage officers. “In are key to retaining them,” affirms the mortgage business, you have to find – Brian Cormier Sendrowski, who is looking ahead out a lot about the customer,” he insists. to future collaborations with GPS. “It’s all about building a relationship.” “It really has set the stage for a long-term partnership. We have a number of avenues It’s also about time management, says Marketing Manager to pursue with Nichols.” Susan Bachman. After charting how she spent time on tasks over a week, she is starting to turn down certain Bank President Christopher McCarthy says that the members requests. “It’s a fine line, but I’m learning to say no to of the course are already contributing ideas and feedback requests that I can’t do at the last minute,” she says. to Fidelity Bank’s senior leadership team. “Because of their added knowledge and experience, this group can offer Cormier notes that not just the course, but his employer’s valuable insights in running the bank,” he notes. willingness to allow space for it in the daily schedule are rare. “Time is a precious commodity in banking,” he points out. Bachman sees a powerful future benefit. “We have an “This is a very competitive industry. amazing camaraderie, openness, and teamwork within the class that is setting us up to be future leaders,” she observes. “One of the biggest things that struck me from the outset was the leadership from the bank in providing this opportunity,” “This organization has been so good to me,” concludes Cormier continues. “They create the mindset that in our Guzman. “I’d like to give back.” culture, our employees are our greatest asset.”
Amanda Guzman, Operations Supervisor, 7 Years of Service (front); Tracey Collins, Systems Analyst, 13 Years of Service
Michelle Ramos, Compliance & Risk Analyst, 13 Years of Service
Ashley Wiljanen, Mortgage Set-Up/Closing Coordinator, 10 Years of Service
Lindsey Trotto, Assistant Branch Manager, 1 Year of Service
alumni.nichols.edu
Matt Borseth, Commercial Services Coordinator, 4 Years of Service
l Nichols College Magazine
9