A bespoke training proposal was designed to meet the needs of the company and included a personalised version of the Highfield Level 1 Certificate in Customer Service qualification. The qualification was delivered to staff over one day per week for 10 weeks. The course was interactive with practical exercises and role play activities delivered in a fun way to help embed new skills and knowledge. All trainees achieved the Highfield Level 1 Certificate in Customer Service qualification and their feedback was excellent. The employer also received a detailed report from Highfield with feedback from each employee about how they felt about their learning experience. Highfield Qualifications Success Story: The City of Wolverhampton College is a large general further education college in Wolverhampton, West Midlands, England. The College has multiple sites across the city. It was formed on 1 August 2017 following the merger of Wolverhampton Collegiate and City of Wolverhampton College. With over 9,000 students, the City of Wolverhampton College is one of the largest further education colleges in the country. Their mission is to provide a stimulating, supportive environment where all students can achieve their potential and develop life skills which will enable them to become employable citizens in an ever-changing world. The college’s Business and Professional Services department was looking for a nationally recognised customer service qualification for its part-time students. They chose Highfield as it met all their requirements:
Highfield Level 1 Certificate in Customer Service (RQF) Qualification Success Story - PW9.ORG
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