NICC Solutions Magazine Winter 2022

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SOLUTIONS Solutions Created through Partnerships pg. 5


Don’t Let Your License Expire! Business and Community Solutions offers specialized training for professionals seeking licensure, re-licensure or recertification.

phone 844.642.2338, ext. 1399 INFO-CIRCLE



• Approved by the Iowa Board of Cosmetology for salon owners, barbers and stylists

• Face-to-face classes held twice per year in Calmar through Community Educators

• Face-to-face classes in 2-, 4- and 6-hour sessions in Calmar and Dubuque twice per year

• Online classes offered year-round by our partner, WebCE •

• 2-hour online class options year round in Iowa law, haircutting, hair coloring and highlighting

Topics include ethics, life/health, property/casualty, public adjuster, crop, annuity training, LTC/LTC Partnership, real estate law update, managing conflicts with tenants, clients and employees, real estate social media marketing, fair housing, contracts and leasing.

Simulation Labs: Critical for EMS Training Northeast Iowa Community College believes that “experiential learning” plays a vital role in developing solid clinical and critical thinking skills. Our state-of-the-art simulation labs are outfitted to duplicate a variety of settings for EMT, EMR and Paramedic training. The centerpiece of learning in these scenarios is a patient simulator replicating human physiology, clinical symptoms and responses with remarkable realism. The Ambulance Simulator provides students and professionals the ability to practice and master tasks, procedures and policies in an environment that reproduces an ambulance workspace.



Wilder Business Center 1625 Hwy. 150 S. P.O. Box 400 Calmar, IA 52132 Town Clock Business Center 680 Main St., Ste. 100 Dubuque, IA 52001




User Jesse Coulson phone 844.642.2338, ext. 1399 INFO-CIRCLE

Scan the code to view the EMS simulator in action!

Cresco Center 1020 Second Ave. S.E. Cresco, IA 52136 844.642.2338, ext. 4700

Iowa’s Dairy Center 1527 Hwy. 150 S. Calmar, IA 52132 563.534.9957

Dubuque Center 700 Main St. Dubuque, IA 52001 844.642.2338, ext. 3100

Manchester Center 1200 ½ W. Main St. Manchester, IA 52057 844.642.2338, ext. 7700

We are excited to share the first issue of the Solutions Magazine with you. Inside you’ll learn more about continuing education solutions for workforce training, professional and personal development at Northeast Iowa Community College. We’ll highlight the people and local partners who make these solutions possible.

Contents Meeting Facilitation 101 ............................. 2 Workforce Training Helps Businesses Thrive ........................................ 3

Our continuing education courses help develop your knowledge or skill in a specific area. These include everything from seminars or one-time classes to online courses and entire certificate programs in three main areas: professional development, personal enrichment and customized training.

Community Member Spotlight: Karen Tuecke ............................................... 4

• Professional Development focuses on increasing skills and updating you on industry standards to maintain a professional licensure or advance your career.

What is Career Development?..................... 5

• Personal Enrichment courses allow people of all ages to explore passions and hobbies, to grow skills and lifelong learning.

Solutions Created through Partnerships.................................. 5 Kids can Explore even more at NICC ....................................... 6

Customized Solutions align with your needs, because every organization, large or small, is unique. We have the expertise and experience to provide you with responsive services that make areal difference in the growth of your organization and your bottom line.

We hope you enjoy this issue and we look forward to serving you and your business in the future. To learn more, view our course catalog at or call 844.642.2338, ext. 1399.

Lifelong Learning Enriches Our Lives ....................................... 7 WENDY MIHM-HEROLD, PH.D.

From the Athletic Trainer Playbook ............................ 7 Strategic Consultants Help Your Business Grow............................. 8 Does Your Business Need Help? .................. 9




The health and safety of our community continues to be our top priority. We closely monitor the COVID-19 situation and will follow the guidance of the Iowa Department of Health, Centers for Disease Control (CDC) and other agencies when making changes to our classes.

For more information call 844.642.2338, ext. 1399.

New Hampton 710 W. Main St. New Hampton, IA 50659 844.642.2338, ext. 7104

National Education Center for Agricultural Safety (NECAS) 8342 NICC Drive Peosta, IA 52068 888.844.6322

Waukon Center 1220 Third Ave. N.W., Ste. 102, Waukon, IA 52172 844.642.2338, ext. 6100

RAMS/Oelwein Center 1400 Technology Drive Oelwein, IA 50662 844.642.2338, ext. 6700

Small Business Development Center (SBDC) 900 Jackson St, Suite 110 Dubuque, IA 52001 563.588.3350

For more information about a specific center, visit

INFO-CIRCLE / phone 844.642.2338, ext. 1399


Meeting Facilitation 101 We’ve all thought “another meeting that could have been an email.” How do you know you're giving your employees value and not wasting their time? TIPS FOR SE T TING UP A MEETING *  Schedule only the time you need  Send an agenda in advance  Provide opt-out options  Record meetings for reference  Designate a note taker  End early whenever possible IS A MEE TING NEEDED? * Ban   

No No agenda No specific answers needed No progress since last meeting

check   

Yes A decision needs to be made A discussion is needed and there’s a clear end goal You need to share screens or presentation

"Senior leaders are not exempt from the rules!" Their teams will follow their lead so they need to be sure to be present and not reading or replying to emails while on Zoom - people can see or sense that and then think it's okay to check out. If you feel that your business needs further assistance guiding your team in the right direction facilitating meetings, we have some options to help! •

How to Run Effective Meetings Mariann Weber Webinar Series

Our contract training team, we will meet you and your team where you are *Source:

Meet at NICC Business and Community Solutions, virtual orin-person at our newly renovated Town Clock Business Center in Dubuque or the Wilder Business Center in Calmar. SERVICES AVAIL ABLE VIRTUAL MEETING SERVICES  Email distribution of Zoom links and connection requirements  Dedicated co-host to monitor chat, breakout rooms and waiting room management  Record and provide links BUSINESS CENTER SERVICES  Catering services  Production and distribution of marketing materials  Meeting and conference facilities with seating for 20 - 300 INFO-CIRCLE



Workforce Training Helps Businesses Thrive. To stay competitive in our economy, businesses need to train and upskill their current employees and new talent. Workforce development programs at Northeast Iowa Community College (NICC) keep employees trained on the newest technologies, leadership principles, regulations and best practices. These training programs are affordable, with many funded through the 260E Iowa Industrial New Jobs Training program. Training can include hard skills such as welding, industrial maintenance, heavy equipment operation, workplace safety and computer skills, as well as soft skills in human resources, management and leadership. Dupaco Community Credit Union partnered with the College for a 260E training agreement this year. Dupaco is applying the state-funded training toward a three-part leadership program developed with NICC, Emerging Leaders, Developing Leaders and Strategic Leaders.

JB Holland Construction chooses the Northeast Iowa Community College Wilder Business Center as a location for our employee trainings and meetings. This beautiful, modern facility is perfect for any size of group with many room options and ample parking for our employees. The College’s professional, accommodating staff, along with excellent food service, make this center the one-stop shop for our employee trainings!

DIANE KRENTZ JB Holland Construction, Inc. Working with NICC has been a breeze for our team. The convenient location on Main Street provides us an alternative training facility for our larger sessions and an opportunity for our team to step outside our offices. NICC has been flexible in assisting with unique room layouts, technology needs and even coordinating our catering for the day. It is great working with a partner that consistently delivers great service and ensures our team has a good experience while on-site.

Business and Community Solutions instructor, Celina Peerman, Ph.D., led the training programs for the credit union. She is an industrial/ organizational psychologist and HR consultant. Dupaco believes the leadership training matches the organization’s mission and emphasis on professional development.

“Being a bright spot in the lives of our members is not achieved through a financial product or service. It’s highly trained and dedicated employees who create positive relationships, emotional connections and lasting impressions. Dupaco places a premium on education, training and development. It continues to evaluate and improve all tools to achieve this – including Northeast Iowa Community College and Iowa’s 260E program,” stated Lisa Bowers, chief people officer for Dupaco.

Since the 260E state legislation was created in 1985, NICC has secured funding for 330 projects for businesses, creating 17,119 new jobs. Upskill your current employees or develop the skills of new people joining your organization. Learn more about workforce training at

SARA KLOSTERMANN Cottingham & Butler Insurance

INFO-CIRCLE / phone 844.642.2338, ext. 1399


KAREN Community Member


Karen Tuecke

Karen also extends her busy schedule by volunteering for local businesses. Currently, Karen serves on the board of directors as the Communications Chair for the Associations of Fundraising Professionals – Greater Tri-State Chapter (AFP-GTS), Marketing Manager for the Sustainable Dubuque Wading Pool Gardens, and website designer for many of the local Catholic schools and businesses in and surrounding the Dubuque area.

Serving the northeast Iowa community is at the heart of everything Karen Tuecke does. She spends most of her time as the Partners in Mission Coordinator for the Sisters of the Presentation of the Blessed Virgin Mary, and has been an active fund development director for more than 15 years. But she doesn’t stop there! Karen stays busy after hours by teaching at both Northeast Iowa Community College and the University of Dubuque.


Blackbaud Certified in eTapestry Microsoft Office Certified Trainer M.B.A, University of Dubuque



Mother of two Four family pets Tests formulas in Excel for FUN




Microsoft® Excel 2019 & 365 Microsoft® Work 2019 & 365 Microsoft® PowerPoint 2019 & 365 Podcasting Level 1 Podcasting Level 2 Basic Computer Skills Facebook for Beginners Private Tutoring Contracted Professional Development for Businesses and Corporations

Take your interest in computer technology to the next level and look into more options with NICC Business and Community Solutions.


 Data Analytics with Jeremy Durelle  Web Bootcamp with Alex Goerdt

User Krista Walsh-Weitz




What is Career Development? Career Development courses and training focus on increasing your professional skills and updating you on industry standards to maintain a professional licensure or advance your career. Northeast Iowa Community College Career Development Lead Bailey Kloft, and expert instructors, provide resources to increase your productivity and improve your skills. BUSINESS MANAGEMENT & LEADERSHIP Today’s workforce is constantly changing and evolving. What works one day may not be as effective tomorrow. Our training delivers innovative, cutting-edge solutions to improve the function and productivity of your team while helping you build skills to lead with confidence. COMMUNIC ATION Explore methods for relating to others, identify personal communication styles and recognize optimal ways to use verbal and nonverbal communication during difficult conversations. You’ll also improve your business writing skills with strategies that enhance the quality of your business letters, reports, memos and emails. HUMAN RESOURCE MANAGEMENT Shifting legislation and changing regulations create unique challenges for today’s human resource professionals. Be prepared with training from Business and Community Solutions. The College is recognized as a Society for Human Resource Management (SHRM) Recertification General Provider. BUSINESS CONSORTIUMS & ALLIANCES Realizing that organizations are facing increased fiscal responsibility, the College has implemented a model that pools financial resources and allows employers to gain access and exposure to quality training at a reasonable cost, increasing the return on investment and providing a forum for employees to learn from expert trainers.  Business Consortium  HR Consortium  Manufacturing Business Consortium


Solutions Created through


Partnerships between Northeast Iowa Community College (NICC), businesses, workforce agencies and local organizations are creating new employment opportunities for students of all backgrounds and skill levels. The partnerships also impact the workforce skills of individuals in our region and support the needs of local business. Many individuals in our communities have the desire to advance their skills and education, yet have barriers to training and full-time employment, such as childcare and transportation needs. Steeple Square and Four Mounds Foundation are partnering with NICC to create solutions. Through one initiative, Steeple Square established a daycare center at its urban campus in Dubuque. The center offers affordable and accessible services for community members. While students train at the College in short-term certificate programs, such as Customer Service or Culinary Foundations, they know their children will be safe and supervised. Another problem-solving solution was achieved last fall with Steeple Square’s completion of an on-site kitchen for students training in the Culinary Foundations program. These solutions are possible by pooling resources between organizations to expand reach and effectiveness. “The unique perspective each partner brings to the table ensures that all barriers to success are addressed for program participants. With effective collaboration, we are able to provide greater opportunities that any of us could on our own. From fundraising to programming to job placement, we work together to help individuals succeed,” said Judy Wolf, Steeple Square Board of Directors treasurer. The new kitchen constructed at the site provides skills training for students, added Nancy Kann, board member and real estate development director/project management for Gronen Properties.

WE’RE LOOKING FOR COOKING INSTRUC TORS! If interested contact Krista Walsh-Weitz at

“This targeted programming provides individuals specific tools and expanded basic core skills necessary to earn a quality standard of living, and provides employers with a more ready, well-rounded and competent workforce. As both sectors thrive, our entire community prospers in a multitude of ways,” Nancy said. phone 844.642.2338, ext. 1399 INFO-CIRCLE

In the future the College will host cooking classes for the public at Steeple Square.

INFO-CIRCLE / phone 844.642.2338, ext. 1399


WANT TO LEARN MORE ABOUT YOUTH PROGRAMMING? Sign up for our monthly youth programming e-newsletter that's filled with upcoming opportunities, fun at home crafts and tips from the experts. INFO-CIRCLE

Kids Can Explore Even More at NICC NICC Business and Community Solutions hosts youth programming outside of summer camp. To better help you with childcare needs, we are adding more classes on non-school days and after school activities.

Your kids can take classes like:  The “Kids in the Kitchen” series which lets your child experience beginner cooking/baking skills.  The “Mini and Me” series allows you to learn with your favorite mini. niece, nephew, grandkid, son, daughter, cousin, etc.  STEAM, a program focused on exploring science, technology, engineering, art and math in a fun and imaginative way.

MAP-MARKER-ALT Where to find youth programming: Calmar Cresco Dubuque Manchester Oelwein

We Have the Solutions You Need. Scan the QR code for class schedules and information. 6


Peosta Waukon

Lifelong Learning

We Have the Solutions You Need. Scan the QR code for class schedules and information.

Enriches Our Lives.

It’s never too late to learn a new skill or explore a hobby you always wanted to try. Personal Enrichment classes through NICC Business and Community Solutions provides that opportunity. Lifelong learning helps us grow as people, and these classes – whether photography, kayaking, interior decorating or cooking – enrich our lives personally. NICC President Liang Chee Wee, Ph.D., believes the key to personal growth is developing new skills and interests.

“Ten years to shape a tree, 100 years

to shape a person’ is a Chinese saying. It is an admonishment that we

Learning new things can be part of our leisure time. It contributes to creativity and sense of accomplishment, reduces stress and increases life satisfaction. From 2020-2021, more than 820 community members of all ages accounted for a total of 1,298 personal enrichment class registrations through the College! One student, Kurt Rahe, said the Art of Welding class he took last fall offered the right balance of instruction and time for individual creativity. “I liked the freedom of the Art of Welding class. You can make what you want and the instructor was good,” he said. Consider taking a personal development class, or two, when you’re making your 2022 New Year’s resolutions! Learning something new gets the year off to a great start.

should keep learning throughout our lives. The College’s role is to provide relevant, timely and diverse options for our community of learners.”







Athletic Trainer's Playbook The relationship between the coach and the athletic trainer is one of the most critical to an athlete’s success. All too often, the athlete is placed in the position between the coach and the athletic trainer. Athletic trainers, like Heather and Derek, have the ability to teach coaches: •

Prevention of injuries and re-injuries in athletes

Effective communication in times of emergency

The importance of the Health Care Team and your role as a coach

If you are interested in coaching, view our schedule of coaching authorization classes at

Heather Lange, LAT, ATC Winneshiek Medical Center

Derek Rausch, LAT, ATC Winneshiek Medical Center

Provides athletic training coverage to South Winneshiek and Postville High Schools

Provides athletic training coverage to Turkey Valley High School

INFO-CIRCLE / phone 844.642.2338, ext. 1399


Strategic Consultants Help Your Business Grow. The Strategic Consulting Group through Northeast Iowa Community College Business and Community Solutions is designed to provide customizable, individual services for organizations of all sizes, from one employee to 500. Our executive consultants work closely with each client’s strategic process. Every business and organization is unique and so are the solutions they need. One of our group’s executive consultants, Ali Fuller, has worked in strategy consulting for the past 10 years across the country.

“There aren't a lot of people locally in Dubuque doing strategic advising for businesses. There are tons of consultants and strategy advisors all over the country, but there are very few of us in this area who know the market, know the businesses, know how things work here,” Ali says. The work Ali does is tailored to what organizations need. It could be as simple as an internal staff survey and report, a comprehensive strategic plan drawn from an organization’s vision and mission, strategic priorities, initiatives, implementation plans and anything in between. From October 2020-March 2021, Ali consulted Hillcrest Family Services in Dubuque on the healthcare organization’s strategic plan, priorities, restructuring of leadership, process improvement, program sustainability and innovation. Hillcrest President/CEO Mike Fidgeon joined the organization in the midst of the pandemic in 2020. Thinking about the strategic plan, direction and priorities of Hillcrest into the future were among his first considerations. He envisioned innovative and contemporary health services delivery for clients in the community, bringing care to where people are and, at the same time, continuing Hillcrest’s excellent facility-based care. “Working with Ali, we developed new strategic priorities for Hillcrest Family Services while focusing on three major dimensions—People, Process and Programs,” Mike says. “We developed a three-year strategic plan.” Recruitment and retention of employee talent remains a challenge. “Retention is an issue, locally and nationwide right now, but especially in healthcare. In the consulting process, with Ali and her team’s support, we made great strides to continue improving our organizational culture and morale,” he said. The Strategic Consulting Group at Northeast Iowa Community College can help your business grow. Learn more at




Does Your Business Need Help? Our Business Helpline team of small business counselors are here to discuss your needs, offer guidance and connect you with resources to keep your business moving forward. YOU C AN:






Receive information on federal, state and/or local incentives and connect you with a counselor for further guidance. Work with counselors who offer post-COVID recovery strategies at no cost to help with workforce development solutions including job creation, recruitment, retention and expansion efforts. Connect with experts for customized, one-on-one or group training based on your needs. Connect with the Strategy Consulting Group to address topics such as strategic growth, financials, human capital development, operational efficiencies, leadership and business health surveys for post-COVID recovery. Take advantage of our support that continues long after your initial call with free monthly webinars to keep you informed on best practices, trainings and other resources.

CALL TODAY! 563.588.3350 8:30 a.m.-4:30 p.m., Monday - Friday In Partnership With: Greater Dubuque Development Corporation (GDDC), The Small Business Development Center (SBDC) and East Central Iowa Intergovernmental Association.

INFO-CIRCLE / phone 844.642.2338, ext. 1399


Business and Community Solutions P.O. Box 400 • Calmar, IA 52132

New Training to Meet Supply Chain Needs Nationwide supply chain problems have caused delivery delays for products and raw materials throughout the past year. The supply bottlenecks we experienced are largely a consequence of workforce shortages in trained semi-truck drivers. There’s simply not enough trained people to transport the products our customers and local businesses depend upon. This makes recruitment and retention of Commercial Driver License (CDL) truck drivers essential to sustaining the high-volume transportation needs of our economy. The local CDL training you or your employees need is available at Northeast Iowa Community College (NICC). There are changes coming to the licensure program soon. Starting Feb. 7, 2022, individuals who seek a Commercial Learner’s Permit (CLP) from the Department of Transportation will be required to register for a qualified course, Entry-Level Driver Training, to show proficiency before hitting the road. The goal is to ensure that all licensed drivers are safe and trained.

FLEXIBLE, COMPENTENC Y-BASED, EDUC ATION PROGR AMS FOCUS ON WORKING ADULTS & EMPLOYERS. The College's new Compentency-Based Education (CBE) programs offer adults the flexibility to move through a course as quickly as they master the required skill - so you won't spend your time relearning skills you already have. NICC currently offers CBE programs in Business Administration and Welding with more programs being adding this Spring. The flex-pacing of these programs meet the need of working adults and businesses who want to up-skill their employees.



The Entry-Level Driver Training class through NICC, which includes class time instruction and driving range practice, is designed to meet this criteria. A new Competency-Based Education approach is also incorporated into the class. If students have sufficient driving skills or experience, they could progress very quickly and be ready for test and licensure once the instructor deems a student to be “proficient.” NICC will continue to offer the Semi-Truck Driving class in partnership with Hawkeye Community College.