Integration Testing Kick Off
Change Coalition Check-in
Accountable Leaders Check-in
Workshop 7
Readiness & Engagement
Mar. 2024
Apr. 2024
Complete Iterative Workshops
Accountable Leaders Sessions
Physician & Prescriber Roadshow
Learning Journey Stage 1
IterativeWorkshops
Open House & End-to-End System Demonstrations
Integration Testing (1)
IT1 Issue Resolution
Learning Journey Stage 1 Continues
May 2024
June 2024
Department Leader Readiness
Learning Journey Stage 3
Open House & End-to-End System Demonstrations
Clinical Cutover Strategy
Train Quality Check
Train Gateway
Data Migration
Learning Journey Stage 2
July 2024
Operation Monarch is recruiting for dedicated team members to help support HIS Go-Live this Fall
Benefits of being a Super User:
• Enhanced system knowledge - Super Users will gain an in-depth understandingof Millennium,a new HIS software program through Oracle Health.
• Increased productivity - Super Users are trained to troubleshoot and resolve issues in Millennium.This expertise empowers super users to quickly address questions and concerns minimizing downtime and disruptions.
• System optimization - Super Users will have the opportunityto provide feedback and suggestions for system improvements.
• Professionalgrowth and recognition - Being a Super User demonstrates commitment to advancingthe effective use of healthcaretechnology
Who: Open to all NH and HDS Team Members
When: Training:August – September 2024 | Go-live support: September 28 - October 27, 2024
Key Attributes of a Super User:
• Knowledgeable – Technically savvy, with knowledge of clinical and unit workflows
• Team player – Helpful, supportive, and positive
• Kind – Empathetic, patient, and respectful of their colleagues and peers
• Communicative – Engaging, and can provide clear directions using plain language
• Problem solver – Able to analyze, diagnose and resolve problems (and if not, they
• are able to follow proper escalation channels to get additional support)
• Coach – Able to identify who needs help, and to offer timely feedback
Time Commitment:
• 20 hours of End-User Training- during regularly scheduled shifts over an eight-week period.
• Minimum of four scheduled shifts must be dedicated to the Super User role during the GoLive period.
• Additional trainingopportunities.
Please email your expression of interest (EOI) using the EOI form to nhhistraining@niagarahealth.on.ca, CCing your manager/supervisor no later than April 19, 2024.
You can also apply online: https://forms.office.com/r/ppyViXaqPe
Accountable Leader Sessions – April 8 and April 10
Physician and Prescriber Roadshow – April 11 – May 28
Learning Journeys – April 29 – September 27
End-to-End Demonstrations – A Day in the Life
May 28, 9:30 a.m. – 11:00 a.m. WHS Auditorium
June 3, 1:30 p.m. – 3:00 p.m. SCS Community Leaders Auditorium (2C25.003)
Readiness Open House – May 28 – June 4
Monarch Digital Dive-Ins – June – September
Favourites Fair – September
Readiness Open House - May 28 – June 4
Soaring for Success?
Join our Aspire to Thrive Readiness Open House May 28th – June 4th!
Topics include:
❖ Meet your new Hospital Information System
❖ Where has all the paper gone?
❖ Intros and insights to documentation
❖ Building on the past, contributing to the future
Our Open House is a major milestone in the Operation Monarch journey. It is an opportunity to:
• Showcase processes and work practices that will be impacted by the HIS implementation
• Develop strategies for implementing process changes
• Answer questions about the HIS and Go-Live
Devices Update: We are in Phase 1 of 3
• Electrical and network work is underway.
• Devices that can be used in our current state are being deployed to familiarize staff with some of the new devices prior to the HIS change:
❖WOWs
❖Label printers
❖Dual monitors
❖Dragon mics
❖Document scanners
❖Additional computers where applicable
• WS carts were deployed in March
• HDS carts to be deployed April 15 – 26
• Carts to be deployed to remaining NH sites in May
Introducing new technology in advance of Go-Live introduces some of the changes earlier to help with learning curves.
It also eases the pressures of implementing more than 5,000 devices right before go live.
What to do with WOWs once they are on your units?
• Bring them into patient rooms when caring for a patient
• Practice raising them and lowering them
• Lock med drawers and logout of the system before walking away
• Ensure they are frequently charged
• Clean them often, following IPAC best practice
What NOT to do with WOWs
• Use them to place coffee cups or store snacks
• Tape garbage bags to them
April 11 – May 28
Several virtual and in-person meetings will take place over multiple dates at NH and HDS to highlight how the new HIS improves patient care and streamlines processes. This will also provide an opportunity for the HIS team to address any concerns.
These sessions will be accredited by the Royal College of Physicians and Surgeons of Canada and the College of Family Physicians of Canada (Ontario chapter) as 1-credit per hour group learning activities.
• Have a question about the new HIS?
Our Frequently Asked Questions section is updated regularly.
• Check the Training/Learning Hub for Information about Devices and Learning Journeys
• Monarch Videos are now available on the Operation Monarch main page.
• Monarch News is released every Friday in the leadership email and NH News email.
• Printable Monarch Monday huddle board posters are posted weekly.
We want to hear from you!
Complete the feedback form on the Operation Monarch SourceNet page.
